The solution has come up with a web portal that makes it easy to model and show to clients.
QA Engineer at a consultancy with 11-50 employees
Has a web portal which makes it easy to model and show to the clients
Pros and Cons
- "The solution has come up with a web portal that makes it easy to model and show to clients."
- "The tool's installation and configuration part needs to improve."
What is most valuable?
What needs improvement?
The tool's installation and configuration part needs to improve.
For how long have I used the solution?
I have been working with the product for a few years.
How are customer service and support?
The solution's technical support is good.
Buyer's Guide
ARIS BPA
March 2025

Learn what your peers think about ARIS BPA. Get advice and tips from experienced pros sharing their opinions. Updated: March 2025.
842,672 professionals have used our research since 2012.
How would you rate customer service and support?
Neutral
How was the initial setup?
The solution is complex to install. The solution's configuration part is heavy and complex. The tool's setup takes one day to complete. You would need two to three people which would include, the technical lead, project manager, and developer to handle the deployment.
What other advice do I have?
I would rate the solution an eight out of ten.
Disclosure: My company has a business relationship with this vendor other than being a customer: Partner

Founder & CEO at a comms service provider with 11-50 employees
A Stable and Scalable Solution with a Powerful Module Feature
Pros and Cons
- "There is a module designer, that one is very powerful and it creates very good reports."
- "The pricing of the solution can be improved and the initial setup should be made easy."
What is our primary use case?
In Dubai, telecom uses it, and banks just for business process optimisation. We just got until the start of the other products with areas like process performance. They called it PPM, and we didn't have projects for that. But mostly, we used it for those basic projects of optimising the business process and documentation.
What is most valuable?
There is a module designer, that one is very powerful and it creates very good reports.
What needs improvement?
The pricing of the solution can be improved and the initial setup should be made easy.
For how long have I used the solution?
I have been working with the solution since 2014.
What do I think about the stability of the solution?
It is a stable solution.
What do I think about the scalability of the solution?
It is a scalable solution. Most medium-sized companies like Telecom, Banks and Aviation are using the solution for modeling and optimizing the business process. It is better for enterprise businesses.
How are customer service and support?
The technical support team is good.
How would you rate customer service and support?
Positive
How was the initial setup?
The initial setup is difficult because it's that you installed the server version, and then you can run it. You have to play and run some SQL scripts out of the system for the database SQL Server if you are using and searching. But the new ones on the cloud have no installation. The deployment is quick overall. Only one engineer is enough for the deployment. Now the solution is easy to maintain because the method and the codes have changed. And less support is required.
What's my experience with pricing, setup cost, and licensing?
It is an expensive solution.
What other advice do I have?
The recommendation is that the enterprise companies has to go with a solution like Aris BPA and not Visual Paradigm. I rate the overall solution an eight out of ten.
Which deployment model are you using for this solution?
On-premises
Disclosure: My company has a business relationship with this vendor other than being a customer: Partner
Buyer's Guide
ARIS BPA
March 2025

Learn what your peers think about ARIS BPA. Get advice and tips from experienced pros sharing their opinions. Updated: March 2025.
842,672 professionals have used our research since 2012.
Manager at Entel
BPA is the main module that we use because of our need for documentation
Pros and Cons
- "BPA, the modeling tool, is the main module used because of our need for documentation."
- "Areas for improvement include sales, prospecting, shopping, customer service, after-sales (claims and advice for the client), and all processes pertaining to customer loyalty."
What is our primary use case?
All macro processes and processes in the area of continuous improvement were modeled in the company. These were done with the primary purpose of documentation and having a centralized place for processes.
How has it helped my organization?
ARIS is an important tool for my organization. This tool is the core of our processes and different business areas.
What is most valuable?
BPA, the modeling tool, is the main module used because of our need for documentation.
What needs improvement?
Areas for improvement include sales, prospecting, shopping, customer service, after-sales (claims and advice for the client), and all processes pertaining to customer loyalty.
For how long have I used the solution?
Less than one year.
Disclosure: I am a real user, and this review is based on my own experience and opinions.
Principal Consultant at Palmira
An intuitive business process management tool with a useful documentation feature
Pros and Cons
- "The most valuable feature is the process documentation. For us, ARIS is a lifestyle more than a tool. It helps us learn how to think and how to plan for our system."
- "There is a lot of room for improvement. They need to increase the performance of the system flow. They need to support it more. ARIS Process Governance is still quite basic, and they are using an old BPM and process automation module."
What is our primary use case?
Most of my projects are in business process management and digital transformation. I'm using this tool for authentication.
We're heavy users. We're using it to manage the marketing use cases, for example, requirements management, subscription planning, project management, and other tools to be deployed in our projects.
The tool to be used in all our projects so internally we're using it for requirements management, project management, and for example, to maintain our ISO certificate.
What is most valuable?
The most valuable feature is the process documentation. For us, ARIS is a lifestyle more than a tool. It helps us learn how to think and how to plan for our system.
I don't know why Software AG is saying that it's for business process management. It's an enterprise management system that connects all the documentation and business processes.
It's not only documenting. It's about executing and developing business processes, performance management, strategic planning, and project management. Limited use cases can be used for documentation and for generating analytics to identify gaps in the organization.
What needs improvement?
There is a lot of room for improvement. They need to increase the performance of the system flow. They need to support it more. ARIS Process Governance is still quite basic, and they are using an old BPM and process automation module.
They have a problem with the form. It's good but has limitations when integrating with other systems. This means that ARIS Process Governance or process automation is limited to the ARIS framework.
Integration with other systems is available with the ARIS API but isn't usable in APG. There isn't a proper workflow, and they need to merge their API module with the APG module. This will increase the capability of the form builder. Customization of ARIS will also be simpler and more user-friendly. They have tried to do that for more than ten years, but I don't know what they are doing now.
The installer could be improved to avoid multiple installations. For example, you have to run a script in the database site to complete the installer. So all those should be in one single point for installation. Enter all this data in the installer, and the installer will go and create the system database in the database. The price could also be better.
For how long have I used the solution?
I have been using ARIS BPM since 2001. I might be one of the first ARIS users in the Middle East region.
What do I think about the stability of the solution?
It's not a stable solution. Although you're able to import and export between other systems like Camunda and Juniper, it's not able to exchange the BPM location between ARIS and Mendix. This is not possible, and it will not be possible.
How are customer service and support?
Technical support could be better. On a scale from one to five, I'd give them a two. Their response times are slow. They never commit to a time to respond to our queries.
How would you rate customer service and support?
Positive
How was the initial setup?
The initial setup is still very subjective. But the installation is easy. It'll take about five to six hours to get it up and running.
What about the implementation team?
We're an integrator, and we use the API module to enable full integration.
What's my experience with pricing, setup cost, and licensing?
The price could be better.
What other advice do I have?
On a scale from one to ten, I would give ARIS BPM an eight.
Which deployment model are you using for this solution?
Public Cloud
Disclosure: I am a real user, and this review is based on my own experience and opinions.
Senior Manager at a tech services company with 11-50 employees
Relieves the user of having to deal with mapping, analyzing & sharing using office tools; very professional.
Pros and Cons
- "The ability to sort via multiple criteria to identify the relationships you need for a specific object."
- "The governance mechanism could be better, as could automation."
What is our primary use case?
One of the main demands that we have at the moment from our customers is not only to map and share their diagrams but also to govern them and automate them. Our major customers come from the banking sector and we also have 2/3 of the telcos and some insurance companies of our country on board. We are a partner with ARIS and I'm the senior manager.
What is most valuable?
I really fancy the fact that this solution makes it so easy to have a clear understanding of how the objects you are mapping are used in your database. You can select an object and have a list of all the diagrams that it has been re-used and you can also have it output as an Excel file. There is also the ability to sort via multiple criteria to identify the relationships you need for a specific object and also find correlated models. This is one of the strongest features of the solution. It's better than having to do all the mapping and the analysis using your office tools. It is really powerful, especially if you have a large team that can spend a lot of time working on new solutions and new use cases. Competition has increased in the last few years and there are now clones of ARIS on the market but they don't go as deep as ARIS, so the ARIS product is still far ahead.
What needs improvement?
Most of our customers and myself would expect that the next complementary step for this platform would be to offer easily customizable content governance. Mini workflows provided out of the box should be open to be easily adapted by customers.
There could also be improvements to the automation part which some new -with the BPM practice- customers find a bit overwhelming. Other vendors are promoting that they have diagrams automated within the same platform. For this to happen with ARIS there is an extra step required to export these diagrams in the webmethods platform, which can be overwhelming for customers because web methods is a very huge though very powerful automation engine and they hesitate to deal with it.
It's clear that there are different skills required for mapping compared to those required for automation. In an ideal world, you'd have a mixed team working in automation projects. It would be nice to offer them just one tool for satisfying these two different audiences.
For how long have I used the solution?
I've been using this solution for 20 years.
What do I think about the scalability of the solution?
Very reliable
How was the initial setup?
The initial setup is pretty easy but in most cases of large enterprises adaptation is required based on their LDAP Integration and SSO needs. It's the first step with every customer. Software AG'' s team is always willing to help us out in any situation even in the most demanding cases where functionality customization was requested.
What's my experience with pricing, setup cost, and licensing?
What other advice do I have?
I would rate this solution a 10 out of 10.
Which deployment model are you using for this solution?
Hybrid Cloud
Disclosure: I am a real user, and this review is based on my own experience and opinions.
Business Solutions at a healthcare company with 1-10 employees
You can relate different aspects of an organization to each other, and you can clearly define the rates seen in the application.
Pros and Cons
- "You can relate different aspects of an organization to each other, and you can clearly define the rates seen in the application."
- "One of the biggest challenges is to realistically enable the defined structures of the processes that you have in ARIS documented, and then actually implement them in the business."
What is our primary use case?
The reporting by ARIS is clearly helps us see which resources are doing enough.
What is most valuable?
The most valuable feature is that you can relate different aspects of an organization to each other, and you can clearly define the rates seen in the application. And, with all of the reporting you can clearly see which resource is doing the most and which resource is not doing enough. So, there is an over or under capacity visualization.
What needs improvement?
One of the biggest challenges is to realistically enable the defined structures of the processes that you have in ARIS documented, and then actually implement them in the business. If you could see the way those structures and processes are not used then you could identify the bottlenecks that are the real issues and make the necessary changes. But, instead, there is a discrepancy between all of these group processes and all of the documentation that has been in ARIS. When you are going through the business, it's like "Oh, we did like this...How can you ensure that those processes are actually really followed within your business?" How that is possible, I do not know. From our automation perspective, I think it will be easier because then you can link your EPS or whatever you want or two levels down to your actual application. This application is automated and then you can know "Oh, this piece of code is doing that task always like that." And, that would be great to be able to manage real process and code, as well as everything from ARIS. All of that information is difficult to implement and enforce.
In terms of room for improvement, it may be nice to give access to whatever information in ARIS for a non-process kind of person. And, if you do not understand the basic labels, then there should be training for those people. Perhaps provide simple graphics to help those training sessions.
What do I think about the stability of the solution?
From an operational perspective, it is quite stable.
What do I think about the scalability of the solution?
If you do it right, a good scalable product is what you come up with.
How is customer service and technical support?
We had an ARIS technical person that would consult with headquarters when we needed help. She found it quite frustrating. They did not always understand what we were telling them and they always gave some answer that did not always provide the necessary resolution. So, that has been a bit frustrating for us. Eventually, the issues were resolved.
How was the initial setup?
Setup was straightforward.
What about the implementation team?
Obviously to bring knowledge and know-how that you don't have in house. Also somebody that is unique. And,from a vendor selection perspective, if one could know up front "Okay I know you know you've done a million of these things and you support like a lot of people and you've seen it all, but don't lose that ability to see something for the first time for real and think outside of the box." I think that's key.
Which other solutions did I evaluate?
We also used Enterprise Architect.
Disclosure: I am a real user, and this review is based on my own experience and opinions.
ARIS Senior Business Analyst/Administrator at a tech services company with 51-200 employees
Procedurally and architecturally improved analysis across the board
Pros and Cons
- "Fully-reportable database over Visio."
- "User interface (UI)."
What is most valuable?
- Fully-reportable database over Visio
- Heavy dashboarding with ARIS Aware
- Automation capabilities
- Direct SAP connection
How has it helped my organization?
Procedurally and architecturally improved analysis across the board.
What needs improvement?
- Price
- User interface (UI)
For how long have I used the solution?
We have used this product for six years. ARIS products and releases from 7.2 through ARIS 10. We were even invited by SAG as a partner for version 10's sneak peek.
What do I think about the stability of the solution?
Rarely.
What do I think about the scalability of the solution?
Best product for full-size enterprises and their efforts.
How are customer service and technical support?
SAG could improve, but there is a vast network of community users.
Which solution did I use previously and why did I switch?
Tried many BPA tools, but ARIS seems to be the best fit for the largest efforts we have focused efforts on.
How was the initial setup?
You could walk someone through it, but I would not recommend trying it on their own.
What's my experience with pricing, setup cost, and licensing?
It is well worth the investment in the enterprise.
Which other solutions did I evaluate?
Visio, Blueworks, Signavio, and ARIS. Absolutely choose ARIS or Signavio.
Disclosure: My company has a business relationship with this vendor other than being a customer: Partners.
Managing Director at a tech services company with 11-50 employees
Good web-based portal that supports simple modeling, but the technical support has room for improvement
Pros and Cons
- "The most valuable feature in the latest versions is the connect portal, where you can do very simple modeling using the web-based portal."
- "If you want to create new reports then you have to use JavaScript, or ARIS script as they call it, which is beyond the competencies of most people."
What is our primary use case?
We are a solution provider and ARIS BPM is one of the products that we implement for our clients.
What is most valuable?
The most valuable feature in the latest versions is the connect portal, where you can do modeling in a very simple manner using the web-based portal.
What needs improvement?
If you look at the administration function, it is rather complex.
If you want to create new reports then you have to use JavaScript, or ARIS script as they call it, which is beyond the competencies of most people.
I would recommend to Software AG that they move to SaaS as soon as possible. Currently, they have a cloud offering, but they don't really have a SaaS business model in place. They are still thinking in terms of licenses and my recommendation to them would be to stop doing this and move to SaaS ASAP because all of the other competitors are moving in that direction. As a SaaS, they might reconsider the positioning of the ARIS portfolio in the markets and to have, for example, specific pricing or specific environments for mid-size companies, instead of just a single implementation for enterprises.
For how long have I used the solution?
I have been working with ARIS BPM for between 16 and 20 years.
What do I think about the stability of the solution?
In terms of stability, it depends because there are several possibilities for how it is hosted. If it is on-premises then I can't say anything in terms of stability. However, the Amazon cloud is quite stable. We offer our own cloud environment and over the past four years, it has proven to be really stable.
Overall, if you look at the environment, it's quite stable, and if you look at the product, it's also very much improved in the last years.
What do I think about the scalability of the solution?
My clients for this product are enterprise-level companies.
How are customer service and technical support?
There is room for improvement, especially in the communication area. If you have Software AG as technical support in a partner environment, there is obvious room for improvement here.
Which solution did I use previously and why did I switch?
I have worked with a lot of similar products including BiZZdesign, Sparx Systems Enterprise Architect, and Bizagti. We are also currently doing a lot with GBTEC BIC.
At this time, I would recommend the BIC product from GBTEC the most because it comes down more or less to a newly developed ARIS environment, but in better shape. The core code of the product is new, and you might say, in general, that this is a better product. Also, if you look at the functionalities that they are building, it is less complex. It's more of a SaaS product and it's much easier to use.
How was the initial setup?
This product is rather complex to set up.
What's my experience with pricing, setup cost, and licensing?
Currently, ARIS is just targeting enterprises of, for example, one-billion-plus companies. For these organizations, the price is fine. This is absolutely not the cheapest solution in the market, but for large companies, the price is fine.
If one were targeting companies of perhaps a hundred million and a billion, then the price might be a bit on the high side. For companies below a hundred million, then it's too expensive I would say.
What other advice do I have?
My advice for anybody who is implementing ARIS BPM is to have a good organization in place first. You really need to have ownership because if you implement ARIS and start using it there you have quite a few admin functions that you need to have in place. For example, looking at conventions, filtering, reports, account management, etc. There's a lot of work to be done and ownership in this regard is very important.
In summary, this is a good product but there is room for improvement in several areas.
I would rate this solution a seven out of ten.
If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?
Amazon Web Services (AWS)
Disclosure: My company has a business relationship with this vendor other than being a customer: partner

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Updated: March 2025
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