Aruba ClearPass Reviews

We use Aruba ClearPass for our authentication server and also integrate it with our active directory. We also use the endpoint function of the solution.

Aruba ClearPass has improved our organization because, through it, we have much better visibility in terms of who our users are in our network. We have more insight into the type of devices people are using and their roles. For guests, we can also gather some information from them, for example, their emails, so in most cases, Aruba ClearPass is pretty useful for us.

What I like most about Aruba ClearPass is its access tracker that serves as its monitoring feature. The access tracker is really helpful when you want to troubleshoot authentication failures.

What needs improvement in Aruba ClearPass is just the endpoint context server, in particular, the indication with the context server because sometimes the daily process isn't as smooth-sailing. Sometimes, the information isn't up-to-date. I'm not sure if that's a vendor limitation, but currently, it's the only tricky part of the current configuration.

What I'd like to see in the next release of Aruba ClearPass is a dashboard or a monitoring feature that would allow users to see the integration process with an external server because there's no visibility into that right now.

I've been using Aruba ClearPass for one and a half years.

Aruba ClearPass, in terms of stability, is good. We haven't experienced it shutting down in the last one and a half years of using it.

We've only used Aruba ClearPass for the last one and a half years, and we haven't had any need to scale it up, but it seems to be a scalable solution.

We haven't had any issues with Aruba ClearPass. It's been really quiet in the past year, so we haven't contacted their technical support team.

We used a different system before using Aruba ClearPass, but we heard that the licensing scheme for Aruba ClearPass is permanent. The solution offers a permanent license while our previous system had an annual license that we had to renew and repurchase yearly, so that was troublesome for us. With Aruba ClearPass, we don't have to repurchase or renew every year, so that's one of the main reasons we switched to it.

Installing Aruba ClearPass was quite easy. The deployment process for it was quite easy and quick. It took our partner less than two weeks to deploy the solution, so it was quite quick.

We used a third-party company for deploying Aruba ClearPass.

You can get ROI from Aruba ClearPass after two or three years.

I can't give the exact cost of Aruba ClearPass because that's handled by the purchasing team, but it's on the cheaper side, and on a scale of one to five, I'm rating the cost a four.

Initially, the pricing for the solution is expensive in terms of deployment, but in the long term, for example, after more than five to ten years, the operational cost incurred by the company is quite affordable because you don't have to renew the license. It's a one-time purchase.

My company only uses the standard license for Aruba ClearPass.

My company has eight hundred users of Aruba ClearPass in the IT security team, and about five or six people are required for the deployment and maintenance of the solution.

Currently, my company doesn't have any plans of increasing usage for Aruba ClearPass because it's been scaled up three times more than the current need when it was first purchased, so the solution is only being used at about 30% of its maximum capacity. It could take another four or five years before my company increases its usage.

Aruba ClearPass is a solution I would highly recommend to others looking into implementing it because, in my experience, it's really easy to manage. It has a low production cost, and even if the initial cost for the deployment is quite high, it becomes pretty cheap because you don't have to renew the license. If you need basic captive portal authentication, I would recommend Aruba ClearPass.

I'm rating Aruba ClearPass nine out of ten.

My company is a customer, not a partner of Aruba ClearPass.

We use ClearPass for access points. We are primarily working on hospitality projects, including some major hotels in Saudi Arabia. They only allow Aruba and Cisco, so we need this product.

I joined this company a few days ago, but they've been dealing with Aruba for a long time. They use it for specific projects with a local partner in Saudi Arabia that requires Aruba.

We haven't had any issues with stability so far .

Aruba is a highly scalable product. It just works. We have no issues with scalability.

The technical support has some room for improvement. It takes them a long time to respond sometimes. I rate Aruba support six out of 10. 

Aruba is a little more expensive than other products in the market here.

I rate Aruba eight out of 10. I would recommend it. Our company prefers Aruba because it has an attractive design that can decorate a hospitality area. 

All of the features work in concert to provide secure on-boarding for guests and bring-your-own-device users.

I implement this for other companies and they all greatly benefit. It's worked well in many sectors, such healthcare, financial, corporate, and transportation.

Helping streamline the setup and more in-depth tutorials would be helpful. The product is very complex and therefore the more info and tools that are available the better.

I've been using it for three years.

I feel the product is stable.

I feel the product is scalable.

Customer service is top notch.

Very technical. The techs always help until resolution and will escalate quickly when you ask.

It's the first AAA security product of its kind.

Whether the setup is straightforward or complex will depend on how you need to apply the product. It can be streamlined or be quite intricate.

I am the consultant who installs this for end-users.

Can come from the security or the ease of management it provides

It may be a little expensive or complex for very small clients.

It's very powerful, but the individual needs to have a lot of knowledge across several IT disciplines.

It's a reliable solution for our guest network access as well as mobile device registration.

The key functionality we're using is Active Directory in unison with device authentication, so every 45 days a user has to log in their password on their mobile phone so that you can use WiFi services in the office. We're going to be looking at ClearPass to do device authentication, which means the users will only have to register the device once and never have to re-enter the password again.

It was a complex solution to set up because of its newness. We needed a third-party implementor to help us.

It's a brand new installation for us, and we've only had it for a month.

So far, we haven't had any issues with deployment.

From what we've seen it's been pretty stable.

Right now, it's scaled. We're using it for guest internet services and it seems to be working pretty well. Our next phase with that would be to roll in for device registration as we roll out to our mobile device strategy.

10/10 for HP and 8/10 for the third-party.

We haven't really run into any support issues yet. On the integration side, there's obviously some expertise with the vendor, which is going to help us take care of some issues in the future, but it hasn't really been a difficult product to support.

We decommissioned other options. We had another, but we've since decoupled it and are now using ClearPass to do that.

Because of its newness it was complex, but the end result was pretty straightforward.

We did need a third party to come in and help us do the implementation. We had some initial help from an HP engineer on the Aruba side who spent some time with us, showing us an evaluation version of it, but when we went into production we had to get a third party to help us.

We're not really calculating ROI for the service. It's a necessary service delivered by IT to the corporation.

We're currently doing an entire refresh of our access point network, which is approximately 80 access points across the country. We've recently acquired all new hardware. We're refreshing the entire footprint.

Because Aruba was our primary vendor for our access points, it just made more sense for us to try to consolidate more services towards the new strategy.

It's only providing a very small service to us right now. It's not like we're looking at ClearPass on a very full-blown basis. My advice would be to just make sure to do a proper spectrum analysis, and each of your properties are areas that you intend to put WiFi, because it will be critical to where you put APs and how closely you put them together.

A major feature that I deploy and all my customers enjoy is the On-boarding function. Once properly set-up, it is very easy to configure and maintain all on boarded devices and users associated with those devices.

The feature that I use the most is the Access Tracker. It displays all relevant information of each authentication request and troubleshooting is a breeze on how the data is displayed.

I have deployed ClearPass in a number of organizations that have been using any number of outdated and obsolete security protocols for their wireless security from WEP and PSKs to MAC based authentication and global user names and passwords. Deploying ClearPass allowed these organizations to move from weak security protocols to industry standard security protocols.

Every deployment of ClearPass I have run into a bug or a feature that is not as user friendly as it could be. This can be easily improved upon by providing documentation and guides of proper syntax inputs. I have gotten around these issues by purely trial and error.

I have used ClearPass for the past five years and have deployed all the features that ClearPass has to offer. I have deployed it in school districts, hospitals, government agencies and all major industry verticals.

It is not as user-friendly and intuitive when first using it as it takes some time to know were everything is.

I have deployed Clearpass in environments that require over 500,000 authentications per day and have not had any issues.

I have deployed Clearpass in environments that require over 500,000 authentications per day and have not had any issues

For 90% of troubleshooting and basic configuration the Technical Assistance Center has always been very good, once the issue becomes a unique case specific to the customer that’s when resolving issues may take longer the three hours. Overall, Aruba Networks is really good in supporting ClearPass.

The basic network set-up is straightforward to get it on the network. Activating the licenses and getting the subscription key for ClearPass is a bulky and compression process with very little guidance or documentation. If there is an issue with the license, the only solution to almost always call Aruba tech support. Once the licenses are sorted out an upgrade needs to happen and the size of the update is 1.4Gb or more and based on the customers network, may take a long time. Finally, after ClearPass is on-line and fully updated, the configuration and basic troubleshooting is pretty straightforward. If it’s the first time someone is looking at it there is defiantly a learning curve.

I am the system integrator if it would be done in-house. If the person that is deploying ClearPass has experience with radius servers, deploying it would take three to six times longer than to hire a system integrator. Unless the in-house IT team has the time and resources to learn to deploy and troubleshoot ClearPass out of the box, then I definitely recommend getting a systems integrator. They would know how the system works, what questions to ask and troubleshooting techniques.

There are a lot of questions need to be answered before answering the real ROI question correctly, the biggest questions are how secure is your current network? Does it meet the industry security standards? Can you afford to have your network infiltrated or have loss of data? And can you afford to lose data? If not then pricing and licensing can be worked out.

Before you buy licensing know how and way you are using clearpass. I cant count how many times a customer has perched the wrong license or to many or not enough.

It can easily handle all types of authentication methods and has a large amount of flexibility, which can cover all scenarios. However it is lacking in third party integrations and little to no documentation on customization. Aruba assumes that you have working knowledge of their CSS tags, JavaScript, REST API integration and others.

If you are looking for a NAC solution ClearPass is one of the best all in one solution it covers all authentication methods and has a large flexibility that can be easily customized to fit any scenario in any industry vertical.

We use the platform to improve network security.

Aruba ClearPass's most valuable feature is dynamic segmentation. It assigns the right wired or wireless connections to the right user. We don't have to run the process manually.

The platform's API integration could be better. Additionally, its pricing could be affordable.

We have been using Aruba ClearPass for three years.

It is a stable product.

It is scalable for a small company.

The technical support team could work on a better process while escalating the issues from one engineer to another. Sometimes, we have to explain the issues from the beginning all over again.

Positive

The initial setup is straightforward and takes two months to complete.

The product is quite expensive. I rate its pricing a seven out of ten.

I rate Aruba ClearPass an eight out of ten. It has useful technology and good performance. It needs improvement in terms of pricing and support.

We have Aruba ClearPass installed on a VM.

We are using Aruba ClearPass for our data needs, and authentication for local networks. We are adding some additional features to control clients using agents. We installed an agent for clients and it controls many things such as if the firewall is enabled or the antivirus is up-to-date.

The most valuable features of Aruba ClearPass are the GUI and its ease-to-do configuration. Additionally, we can troubleshoot many things in one window.

Aruba ClearPass could improve when it comes to troubleshooting, it can be difficult. Some advanced problems are difficult. 

The documentation could improve.

I have been using Aruba ClearPass for approximately five years.

The stability of Aruba ClearPass is good.

Aruba ClearPass is scalable. You can scale it in the same network, or you can scale the Aruba ClearPass server to another disaster recovery site.

We have over 10 customers using this solution. We have some large customers that have 300 companies and it's all linked. They have hundreds of users.

Aruba ClearPass has good support. The engineers are good, they solved every problem that we have.

The initial setup of Aruba ClearPass is simple. It is done through the CLI asking questions that need answers to be input. It takes approximately 20 minutes to complete.

Aruba ClearPass has permanent licenses. You purchase it one time and this license is yours. You don't need to refresh it for five years, et cetera. They have a couple of licenses for enabled features with not only one license.

I would recommend this solution to others.

I rate Aruba ClearPass an eight out of ten.

We use Aruba ClearPass for Nutanix and TECHx.

Aruba ClearPass's most valuable features are simple accessing, operating, and management. Additionally, the dashboard and performance work well.

The monitoring of Aruba ClearPass needs improvement. For example, they have monitoring for TECHx and you can find out what the administrator did. However,   if Aruba ClearPass is managing GUI devices, you do not know what the administrator is doing.

I have been using Aruba ClearPass for approximately three years.

The stability of Aruba ClearPass is good.

Aruba ClearPass can scale.

I have to use the support from Aruba ClearPass a few times and I had a good experience.

I have used Cisco solutions and they have nice but complex. If you do not have a good experience, it is complex to set up and operate. Aruba ClearPass is easy for everybody and better than Cisco. I would recommend Aruba ClearPass but I would not recommend Cisco.

The initial setup of Aruba ClearPass is very easy.

I feel this solution is the best on the market.

I rate Aruba ClearPass a nine out of ten.