Our primary use case for Aruba ClearPass is to use it in IoT services.
WiFi Manager at Etisalat UAE
Offers support for every time you have database issues
Pros and Cons
- "Aruba has improved my organization because it supported me on my level of access."
- "Aruba needs to improve and the processes must be clear."
What is our primary use case?
How has it helped my organization?
Aruba has improved my organization because it supported me on my level of access. I hope to see Aruba add routers to their portfolio.
What is most valuable?
A very important feature for me is its support of a multi-tenant solution on deliverables. For instance, I have three customers, or three users, and I want each customer to have his own portal and his own database to manage their subscriber for reporting and for provision.
What needs improvement?
Aruba needs to improve and the processes must be clear. I also believe the marketing is very important, as well as to split the database to be more specific, like having a user name, access point name or site name.
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Aruba ClearPass
December 2024
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For how long have I used the solution?
We have been using Aruba ClearPass for two years now.
What do I think about the stability of the solution?
In general, Aruba is very stable and it supports me every time I have issues related to my database.
What do I think about the scalability of the solution?
The scalability is good. We currently have about 100 users but we expect this to grow to 10,000 by the end of the year. So we plan to increase our usage. We won't need to employ extra staff because the support from Aruba is very good.
How are customer service and support?
The technical support from Aruba is very good.
Which solution did I use previously and why did I switch?
Before we started using Aruba we worked on Cisco, which has the same setup. They had the same access layer, access points, access controller and management at Cisco. We were, however, looking for a wireless solution.
How was the initial setup?
The deployment took about two years, and then it took about two weeks for the configurations to be activated.
What was our ROI?
We've invested in Aruba to increase our customers to 10,000 by the end of the year so we hope to see a good return on investment.
What's my experience with pricing, setup cost, and licensing?
We pay an annual licensing fee for Aruba and there are no additional costs.
What other advice do I have?
I can recommend this solution for anyone in terms of guest management or from a security perspective. I will rate this a nine out of ten.
Disclosure: I am a real user, and this review is based on my own experience and opinions.
Business Development Manager at gwc networks
Good support, highly scalable, and helpful for tracking the complete user activity in the network
Pros and Cons
- "We are mainly using Aruba ClearPass for our clients for securing access to their on-premise assets. As per customer expectations, we are trying our best to track the complete user activity in the network. This is the main and the core feature we require."
- "In the next version, I would like to see some enhancement or extension on the tracking side. For example, when any user enters the network, it should be more visible in the graphical form."
What is our primary use case?
We are a system integrator, and we are a prized reseller and a partner of Aruba and Fortinet. Usually, our clients send a request for network access control type of issues. So, we are fulfilling these types of requirements with the help of Aruba ClearPass and Fortinet FortiNAC.
What is most valuable?
We are mainly using Aruba ClearPass for our clients for securing access to their on-premise assets. As per customer expectations, we are trying our best to track the complete user activity in the network. This is the main and the core feature we require.
What needs improvement?
The user interface of Aruba ClearPass should be user-friendly like Fortinet FortiNAC.
In the next version, I would like to see some enhancement or extension on the tracking side. For example, when any user enters the network, it should be more visible in the graphical form.
For how long have I used the solution?
I have been using this solution for almost two years.
What do I think about the stability of the solution?
It is a very stable solution.
What do I think about the scalability of the solution?
It is a completely scalable solution.
How are customer service and support?
Aruba's technical support is much better than other vendors.
How was the initial setup?
It is not easy, but it is also not complex. Anyone with some amount of implementation expertise can easily implement it.
The number of people required depends on the requirement. If the requirement is not big and the customer is an SMB, then one or two implementation engineers are enough for implementation. If the customer is an enterprise customer with a big network, you might need more than two or three implementation engineers.
The deployment duration depends on a client's assets. For a client with 400 or 500 assets, two to three weeks would be required. If the network is very big, it can take one month.
What other advice do I have?
To all those who plan on using Aruba ClearPass, I would advise having clear expectations in terms of solution capability and functionality. They should include all the features that are available by default in Aruba ClearPass. These are very interesting features.
I would rate it an eight out of 10.
Which deployment model are you using for this solution?
On-premises
Disclosure: My company has a business relationship with this vendor other than being a customer: Partner
Buyer's Guide
Aruba ClearPass
December 2024
Learn what your peers think about Aruba ClearPass. Get advice and tips from experienced pros sharing their opinions. Updated: December 2024.
824,067 professionals have used our research since 2012.
Technology Manager at MediaTek
Helpfully identifies devices found in our network environment
Pros and Cons
- "Aruba ClearPass has improved the security control in our network environment."
- "Configuration should be more easy to understand between the link of two topics."
What is our primary use case?
We use this solution for controlling the security of our wireless network.
How has it helped my organization?
Aruba ClearPass has improved the security control in our network environment.
What is most valuable?
The most valuable feature for our network environment is the identification of discovered devices.
What needs improvement?
Configuration should be more easy to understand between the link of two topics.
For how long have I used the solution?
Four and a half years.
Disclosure: I am a real user, and this review is based on my own experience and opinions.
Solution Design Engineering at Cigna
Gives us network access control, visibility, scalability, security, and control
Pros and Cons
- "Gives us network access control, visibility, scalability, security, and control in what is becoming an uncontrollable, inundated BYOD and IoT world."
- "I would like to see is “AAS”. Not only Aruba APs with central, but NAC/ClearPass, AirWave, and everything licensed as a Service. This way, like AWS, they can spin up what they need when they need it and vice versa."
What is our primary use case?
OnBoard, OnGuard, SSO and IntroSpect UEBA, including Palo Alto integration. These are valuable from engineer to C-level executives, who want visibility, performance, statistics, and a platform which can take action for them without manual intervention, saving time and money.
How has it helped my organization?
Gives us network access control, visibility, scalability, security, and control in what is becoming an uncontrollable, inundated BYOD and IoT world.
What needs improvement?
Aruba is always finding better, innovative ways to make their products easier and more friendly. It is always being improved, but what I would like to see is “AAS”. Not only Aruba APs with central, but NAC/ClearPass, AirWave, and everything licensed as a Service. This way, like AWS, they can spin up what they need when they need it and vice versa.
What do I think about the stability of the solution?
None.
What do I think about the scalability of the solution?
None.
How are customer service and technical support?
Awesome tech support when needed. Each customer is given a customer number and TAC will follow through until all issues are resolved, whether it be a flaw in the product or a customer misconfiguration.
Which solution did I use previously and why did I switch?
I did not personally use a previous solution.
How was the initial setup?
Initial setup is straightforward. It is recommended to read the manual before implementation.
What's my experience with pricing, setup cost, and licensing?
I provide straight answers. Licensing and pricing are extremely straightforward.
Run a 90 day free Proof of Concept (PoC) for each product by implementing and using it fully in your environment. This way you will be educated on its features, functionality, and manageability.
Which other solutions did I evaluate?
No.
Disclosure: My company has a business relationship with this vendor other than being a customer: Partner.
Network Engineer at a tech services company with 11-50 employees
Enhances network access control with user-friendly efficiency
Pros and Cons
- "The most valuable feature of Aruba ClearPass is its ease of use."
- "In my opinion, the price of Aruba ClearPass could be better."
What is our primary use case?
Our primary use case for Aruba ClearPass is network access control at various levels, from the base to the highest level. Most of our customers deploy it on-premises.
How has it helped my organization?
Because of the stability of Aruba ClearPass, most of our customers are okay with the price. It is very stable and provides a good balance between cost and functionality, leading to cost savings and efficiency gains.
What is most valuable?
The most valuable feature of Aruba ClearPass is its ease of use.
What needs improvement?
In my opinion, the price of Aruba ClearPass could be better. Additionally, since other vendors sometimes offer more competitive pricing, it may influence customers' decisions.
For how long have I used the solution?
I have been working with Aruba ClearPass for about ten years.
What do I think about the stability of the solution?
I rate the stability of Aruba ClearPass as nine out of ten. It is very stable.
What do I think about the scalability of the solution?
I would rate the scalability of Aruba ClearPass as nine out of ten.
How are customer service and support?
I rate the technical support from Aruba as nine out of ten.
How would you rate customer service and support?
Positive
How was the initial setup?
The initial setup of Aruba ClearPass is very easy.
What was our ROI?
Because of the stability, the main concern for customers is the price, but the solution works really fine. This implies a return on investment based on performance.
What's my experience with pricing, setup cost, and licensing?
I think that the pricing is relatively high, and I rate it a seven on a scale where one is cheap and ten is expensive.
What other advice do I have?
Based on my experience, I recommend Aruba ClearPass to others because it is user-friendly and effective.
I would rate it an eight out of ten.
Disclosure: My company has a business relationship with this vendor other than being a customer: Partner
Last updated: Oct 31, 2024
Flag as inappropriateBusiness Develop Manager at Cosmos Business Systems
It isn't hard to learn the tool, and it has a lot of features
Pros and Cons
- "ClearPass is effortless to use and configure. It's not hard to learn the tool, and it has lots of features."
- "ClearPass' interface could be more user-friendly."
What is our primary use case?
ClearPass provides authentication solutions for endpoints.
What is most valuable?
ClearPass is effortless to use and configure. It's not hard to learn the tool, and it has lots of features.
What needs improvement?
ClearPass' interface could be more user-friendly.
For how long have I used the solution?
I've used ClearPass for more than four years.
What do I think about the stability of the solution?
ClearPass is stable. In my opinion, it's the best solution of its kind.
What do I think about the scalability of the solution?
ClearPass is highly scalable.
How are customer service and support?
ClearPass support is fine because we have a good relationship with the vendor, so we can call them whenever we have questions.
How was the initial setup?
Deploying ClearPass is very straightforward. We are an Aruba integrator, and we've installed ClearPass for more than 10 clients. You can deploy it with two or three engineers, and the time needed for deployment depends on the client. Installing ClearPass for a larger client will take about one week, but a smaller client takes only about three days.
What's my experience with pricing, setup cost, and licensing?
We pay a yearly subscription.
What other advice do I have?
I rate Aruba ClearPass eight out of 10.
Which deployment model are you using for this solution?
On-premises
Disclosure: My company has a business relationship with this vendor other than being a customer: Integrator
Network Architect with 10,001+ employees
Its clustering model saved us staff time and reduced errors by eliminating the need to manage individual RADIUS servers
Pros and Cons
- "We are able to satisfy many different organizational needs because of its flexibility."
- "It eliminated the management of 10 different individual discrete RADIUS servers."
- "Its clustering model saved us staff time and reduced errors by eliminating the need to manage individual RADIUS servers."
- "The product's graphical user interface (GUI) could use an update and better integration between the guest management and policy management interfaces."
What is our primary use case?
We used ClearPass for wireless 802.1x Authentication in a large campus deployment (more than 10,000 access points).
We are also going to use it for our guest WiFi access solution. I would like to promote its use for wired network authentication as well.
How has it helped my organization?
- It eliminated the management of 10 different individual discrete RADIUS servers.
- We are able to satisfy many different organizational needs because of its flexibility.
What is most valuable?
The ClearPass clustering model saved us staff time and reduced errors by eliminating the need to manage individual RADIUS servers. The mulit-vendor capability is also valuable.
What needs improvement?
The product's graphical user interface (GUI) could use an update and better integration between the guest management and policy management interfaces.
I'd also like to make sure there is support for Juniper switches.
For how long have I used the solution?
Three to five years.
What do I think about the stability of the solution?
It has been pretty stable, except sometimes when we go to upgrade to a different version - it hasn't been user-impacting - but we've had some issues.
Which solution did I use previously and why did I switch?
We were using a different vendor's wireless infrastructure, and we switched to the Aruba platform - and ClearPass, that was part the package.
The most important criterion when selecting the vendor in this particular case was integration with a wireless infrastructure product because it was the same vendor.
Which other solutions did I evaluate?
There were two in total, Cisco and Aruba. We chose Aruba because their technical support was more responsive and knowledgeable than we had with Cisco.
What other advice do I have?
Do a proof of concept. Actually get your hands on the product and don't just look at the brochure, the glossy about the product.
I rate it a nine out of 10 because it's done everything that we've been able to ask it to do.
Disclosure: I am a real user, and this review is based on my own experience and opinions.
Scalable, helpful support, but user training needed
Pros and Cons
- "Aruba ClearPass is a simple solution for customers to see what is happening on their network."
- "The implementation can improve because it is challenging to explain some of the concepts to the client."
What is our primary use case?
Aruba ClearPass could be deployed on-premise in the cloud.
What is most valuable?
Aruba ClearPass is a simple solution for customers to see what is happening on their network.
For how long have I used the solution?
I have been using Aruba ClearPass for approximately five years.
Aruba ClearPass is used for our clients to control and access their network.
What do I think about the stability of the solution?
Aruba ClearPass is stable.
What do I think about the scalability of the solution?
I have found Aruba ClearPass to be scalable.
We have approximately three to four clients that are using this solution.
How are customer service and support?
The support has been good for our customers.
How was the initial setup?
Aruba ClearPass is complicated to install. Before our clients can use the solution they typically do a POC and we loan them some equipment for them to test with.
The projects from negotiation to acceptance take approximately three to six months.
The implementation can improve because it is challenging to explain some of the concepts to the client.
What about the implementation team?
We do the implementation of the solution, and the time it takes for us to do the deployment depends on the customer's size.
What's my experience with pricing, setup cost, and licensing?
The starting price of Aruba ClearPass is 200k Hong Kong dollars. The licensing is based on the endpoints. For example, 100 - 500 endpoints.
There is a subscription for the support from the vendor that can be bundled together.
The solution can be expensive because you might have to train the customer.
What other advice do I have?
I rate Aruba ClearPass a seven out of ten.
Disclosure: My company has a business relationship with this vendor other than being a customer: Partner
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Updated: December 2024
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