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it_user377391 - PeerSpot reviewer
Senior Network & Security Engineer at a tech services company with 501-1,000 employees
Consultant
The advanced RADIUS functionality is the most valuable feature for us. It needs to be more intuitive to use with simplified administration.

What is most valuable?

The advanced RADIUS functionality is the most valuable feature for us.

How has it helped my organization?

It is possible to connect corporate people and external people to the WiFi with certificates by doing CA and on-boarding for external people and traditional Radius for the corporate people.

What needs improvement?

I'd like to see improvement with RADIUS and guest on-boarding. It also needs to be more intuitive to use with simplified administration.

For how long have I used the solution?

I've used it for two to three years.

Buyer's Guide
Aruba ClearPass
November 2024
Learn what your peers think about Aruba ClearPass. Get advice and tips from experienced pros sharing their opinions. Updated: November 2024.
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What was my experience with deployment of the solution?

There were issues with High Availability and very important changes and issues with version upgrades.

What do I think about the stability of the solution?

There were no issues with the stability.

What do I think about the scalability of the solution?

There were no issues with the scalability.

How are customer service and support?

2/10 - it was very difficult to find the correct assistance. If we could find the right one, we would be happy.

Which solution did I use previously and why did I switch?

We previously used Cisco NAC Guest Server and AMI GoPod. ClearPass is the evolution of AMI GoPod.

How was the initial setup?

It was too complex. There is too much functionality in one device such as RADIUS, Guest, Provisioning, On-boarding, and NAC.

What about the implementation team?

The implementation was done in-house. It is the corporative authentication solution and the Guest Portal for the customer.

What other advice do I have?

It is a very complete solution with some important functionalities, but it can be difficult to implement and the support is not the best.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
Avi Shitrit - PeerSpot reviewer
System Engineer at Chayon Technologies
Real User
Comprehensive solution for network access control, profiling, and security
Pros and Cons
  • "ClearPass's best feature is its comprehensiveness."
  • "ClearPass isn't hard to set up, but it takes a long time."

What is our primary use case?

I use ClearPass for network access control, profiling, and security.

What is most valuable?

ClearPass's best feature is its comprehensiveness.

What needs improvement?

It would be useful if a free trial was available for customers to see if ClearPass is suitable for them before purchasing.

For how long have I used the solution?

I've been using ClearPass for two years.

What do I think about the stability of the solution?

ClearPass is stable.

What do I think about the scalability of the solution?

ClearPass is scalable.

How are customer service and support?

ClearPass's technical support is okay.

How was the initial setup?

ClearPass isn't hard to set up, but it takes a long time.

What other advice do I have?

I'd advise anybody thinking of implementing ClearPass to go for it, it's a good solution. I would rate ClearPass as eight out of ten.

Which deployment model are you using for this solution?

On-premises
Disclosure: My company has a business relationship with this vendor other than being a customer: Partner
PeerSpot user
Buyer's Guide
Aruba ClearPass
November 2024
Learn what your peers think about Aruba ClearPass. Get advice and tips from experienced pros sharing their opinions. Updated: November 2024.
816,406 professionals have used our research since 2012.
reviewer1427742 - PeerSpot reviewer
Network Architect at a tech services company with 201-500 employees
Real User
Beneficial extra security, useful authentication mechanisms, but under interface needs improvement
Pros and Cons
  • "The most valuable features of Aruba ClearPass are the authentication mechanisms and the integration with Active Directory(AD)."
  • "Aruba ClearPass could improve the user interface, it is a bit chunky."

What is our primary use case?

I am using Aruba ClearPass for 802.1X and backup indication.

How has it helped my organization?

Aruba ClearPass improved security across a diverse network, which is countrywide. It provides extra security so that anybody that gets on the network, belongs there, we know those that have allowed access to the network, get access to the network.

What is most valuable?

The most valuable features of Aruba ClearPass are the authentication mechanisms and the integration with Active Directory(AD).

What needs improvement?

Aruba ClearPass could improve the user interface, it is a bit chunky.

For how long have I used the solution?

I have been using Aruba ClearPass for approximately 18 months.

What do I think about the stability of the solution?

Aruba ClearPass is stable in my usage.

What do I think about the scalability of the solution?

I have found Aruba ClearPass to be scalable.

We have hundreds of users in different locations using this solution.

How are customer service and support?

I have not used the support from Aruba ClearPass.

Which solution did I use previously and why did I switch?

I have not used a previous solution.

How was the initial setup?

Aruba ClearPass was installed into the cloud and had the resiliency working. Then we had a test lab environment where we rolled out the configurations, to test it, and then we rolled out the overall configuration for all of the switches and access points around the network. The whole process was straightforward. The whole process took approximately three months from start to finish.

What about the implementation team?

The implementation was done in-house. We used three people for the process.

What was our ROI?

I felt we did not get a return on investment.

What's my experience with pricing, setup cost, and licensing?

The price of Aruba ClearPass is expensive. When you want to build redundant systems it can be seen as necessary, so the enterprise will manage all of those costs.

There are additional costs because we have implemented it into a cloud environment, there are costs associated with the cloud environment. We didn't go with appliances.

Which other solutions did I evaluate?

I did some research before choosing Aruba ClearPass. I looked at open NAC and some of the other proprietary systems.

What other advice do I have?

There are additional features that we haven't used, such as fingerprinting and guest reception type scenarios. There are other features we haven't implemented and there's no reason to implement them at this stage.

Planning is the most important aspect of getting started before implementing Aruba ClearPass. Don't jump into it, you need to plan. You need to understand what you're trying to do and plan it and then start off in a small, safe environment for rollout. Once you've tested all the scenarios and it works completely for each one, then roll it out over a long period of time to ensure that the user experience is good.

I rate Aruba ClearPass a seven out of ten.

Which deployment model are you using for this solution?

Private Cloud

If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?

Microsoft Azure
Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
it_user363603 - PeerSpot reviewer
Professional Services Engineer and Trainer at a tech services company with 51-200 employees
Consultant
The OnGuard feature checks the compliance of corporate laptops and restricts network access for users who are not compliant with security policies.

What is most valuable?

Our company provides professional services and we implement the features based on the customer requirement. All the features in ClearPass are good and work the way they need to.

How has it helped my organization?

Based on our implementations for many customers, it seems that they're most interested in the OnGuard feature that checks the compliance of corporate laptops and which restricts network access for users who are not compliant with security policies.

The reporting feature in ClearPass has found devices that are non-compliant had has addressed issues during the initial implementation phase.

Our customers also often request the guest feature, which they find very useful.

What needs improvement?

The OnGuard agent requires some enhancements.

For how long have I used the solution?

We've used it for the last three years.

What was my experience with deployment of the solution?

It works best when you plan deployment according to device behavior while integrated in the network.

What do I think about the stability of the solution?

It's been generally stable.

What do I think about the scalability of the solution?

It scales well in our customer network environments.

How are customer service and technical support?

Our TAC is very responsive and very helpful. They are able to provide solutions for all the new requirements by creating customized SQL queries and configs.

Which solution did I use previously and why did I switch?

I worked initially with Cisco ISE, but I didn't really get to know it well. My company currently provides ClearPass solutions only.

How was the initial setup?

We plan deployments considering all the configuring that needs to be done on the other integrated devices. The setup always ends up smooth and straightforward.

What other advice do I have?

You should test all the requirements during the PoC itself so that the planning and deployment will be smooth.

Disclosure: My company has a business relationship with this vendor other than being a customer: We're a distributor of Aruba and we provide professional services.
PeerSpot user
it_user659427 - PeerSpot reviewer
it_user659427Senior Network Engineer at GENSLER
Consultant

i was under wrong impression that WPA2-Enterpsie will perform better than WPA2-PSK Authentication method. this paper says " plain PSK performs better than any
other public key based mechanisms" citeseerx.ist.psu.edu

See all 5 comments
System Engineer at Neogenesis technical solutions
MSP
Top 5
Easy-to-configure and has a user-friendly webpage
Pros and Cons
  • "The customized modules for guests, the self-registration and login, one license for all, no license for guest users, and the self-integration of sandbox integration are the most valuable features."
  • "There is room for improvement in the support."

What is our primary use case?

The solution is used for integration with the third party. If you are not selective of the switches in Juniper or Huawei, then the third-party scan integration of ClearPass is distinct.

What is most valuable?

The customized modules for guests, the self-registration and login, one license for all, no license for guest users, and the self-integration of sandbox integration are the most valuable features. 

What needs improvement?

There is room for improvement in the support. 

For how long have I used the solution?

I have been using the solution since 2015. I work with the latest version.  

What do I think about the stability of the solution?

It is a stable solution.

What do I think about the scalability of the solution?

It is a scalable solution.

How are customer service and support?

The support is okay. 

How would you rate customer service and support?

Positive

Which solution did I use previously and why did I switch?

I have not used any other solution before. I have general information about FortiNAC from Fortinet.

How was the initial setup?

The initial setup is straightforward. It takes around fifteen minutes to be deployed. Just one engineer can deploy the solution.

What's my experience with pricing, setup cost, and licensing?

In Spain, Cisco is more expensive than ClearPass but in Jordan, there are big deals on Cisco, and even at times, it is free of charge. ClearPass is an affordable solution.

What other advice do I have?

I recommend ClearPass for its integration, stability, and scalability. It is easy to configure and has a user-friendly webpage.

I rate it an eight out of ten.

Which deployment model are you using for this solution?

On-premises
Disclosure: My company has a business relationship with this vendor other than being a customer: Partner
PeerSpot user
reviewer1805229 - PeerSpot reviewer
Senior Proposal Manager at a tech services company with 201-500 employees
Real User
It's useful for network separation
Pros and Cons
  • "It's a great solution with multi-vendor support. That's always useful."
  • "I would like to see better integration with the firewall for zeroing out blacklisted users."

What is our primary use case?

I mostly use ClearPass for network separation.

What needs improvement?

I would like to see better integration with the firewall for zeroing out blacklisted users.

For how long have I used the solution?

I've been using Aruba solutions for almost 20 years.

What do I think about the scalability of the solution?

When working with a virtual solution, it's always the same image when you do the initial installation, but you need to have a picture of the scale you want to achieve. 

For example, let's say you are switching from a medium-sized solution to a larger-scale solution. Suppose you overestimate and wind up with too many endpoints. In that case, you'll need to reinstall the solution because it reserves resources of your virtual infrastructure, depending on the type of installation that you do. 

Say, for instance, I want my next solution to service 5,000 endpoints, and in the end, you have 12,000. That means you needed the bigger version. The license is the same, but the installation reserves the resources of the virtual infrastructure.

How are customer service and support?

We handle all our support in-house. Our engineers have the highest certifications.

How was the initial setup?

Generally speaking, setting up a network access control solution is complex. You have to integrate the use cases.

What other advice do I have?

I rate Aruba ClearPass eight out of 10. It's a great solution with multi-vendor support. That's always useful. My advice is to take advantage of Aruba's identification solution called ClearPass Insight in addition to the network access control.

Which deployment model are you using for this solution?

On-premises
Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
PeerSpot user
Network Administrator at a university with 501-1,000 employees
Vendor
It has a customizable captive portal for quick and easy BYOD access for students.

Valuable Features

  • 802.1x quick, easy, and secure wireless access for our staff machines
  • Customizable captive portal for quick and easy BYOD access for students
  • Quick and easy ability to allow guests to use the wireless network

Improvements to My Organization

Bringing mobile devices on to the network has been simplified and secured at the same time.

Room for Improvement

Installation can be time-consuming, so Hire an Aruba consultant to do the install and save yourself a lot of time. There will be plenty of time for you to learn the product later. Plus, the consultant can pass on some valuable information during the process.

Use of Solution

I've used it for two years.

Deployment Issues

There were no issues with the deployment.

Stability Issues

There have been no issues with the stability.

Scalability Issues

There have been no issues with the scalability.

Customer Service and Technical Support

Aruba Support is fast and accurate. I never have problems getting someone on the line that can find a resolution the problem we are having.

Initial Setup

The initial set-up was straightforward.

Implementation Team

We had a vendor team on site which helped accelerate the process.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
Project Engineer at a tech services company with 501-1,000 employees
Real User
A flexible solution with multi-vendor support
Pros and Cons
  • "The most valuable feature is flexibility as it supports solutions from multiple vendors."
  • "The interface could be made easier and more intuitive."

What is our primary use case?

We are a solution provider and this is one of the products that we implement for our clients.

What is most valuable?

The most valuable feature is flexibility as it supports solutions from multiple vendors.

What needs improvement?

The interface could be made easier and more intuitive.

For how long have I used the solution?

We have been using Aruba ClearPass for about four years.

What do I think about the stability of the solution?

This is a stable product.

How are customer service and technical support?

The technical support is very good. When you have an issue they respond very, very quickly.

What about the implementation team?

We have qualified and certified engineers who implement and deploy this solution.

What's my experience with pricing, setup cost, and licensing?

The price is not an issue for us.

What other advice do I have?

Overall, Aruba ClearPass is a very good product, we feel very confident using it, and it is a product that I would recommend. That said, it is not perfect.

I would rate this solution a nine out of ten.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
Buyer's Guide
Download our free Aruba ClearPass Report and get advice and tips from experienced pros sharing their opinions.
Updated: November 2024
Buyer's Guide
Download our free Aruba ClearPass Report and get advice and tips from experienced pros sharing their opinions.