Automation Anywhere Reviews

I have automated use cases for different domains such as finance, healthcare, and retail sectors. In the finance domain, we are automating balance sheets. I have worked with payment companies where they are creating daily reports such as car dispatch reports. In healthcare, we have patient PDFs. We are extracting the patient data from PDF files and inserting it into their enterprise ERP websites and desktop applications.

What I appreciate most about Automation Anywhere is its user interface. The user interface is very friendly and simple when compared to UiPath and Power Automate. Everything is written in a very simple way. They have now updated with AI agents, integrating all the new upcoming features. It has a drag-and-drop feature, and business users have both on-cloud and on-premises control rooms. They can easily run a bot from their machine after half an hour of training. Business users also get credentials features in Automation Anywhere, where they can save their credentials and the bot can pick them.

The user interface is very good and easy to understand. It features a drag-and-drop capability, which means it doesn't require extensive coding knowledge. Users can simply drag the necessary components to complete their tasks.

Business users can access either a cloud-based or on-premises control room, which operates as a web application. When we create a digital agent or bot for these users, we only need to provide about half an hour of training. After that, they can effectively run the bot from their own machines without needing a developer or support person.

Additionally, there is a feature that allows the bot to interact with users effectively. We can create prompts and Excel files that the bot will read and respond to. The Excel file can remain on the user's local machine, and users can provide instructions to the digital agent through this file. This interaction method is convenient for business users. For tasks like changing passwords or updating website information, business users can do so without needing to rely on developers. There is a credential vault feature in Automation Anywhere, which allows users to view their credentials securely. If they need to make any changes, they can easily navigate to the credential vault to do so.

They can improve by adding some connectors to connect with SharePoint and different applications. In Power Automate from Microsoft, they have connectors to connect all the applications, but in Automation Anywhere, we don't have this feature. Nowadays they have created the ability to create custom packages, but that requires a high level of coding language, so not everyone is comfortable with it. They can improve this in the future. Additionally, the licensing cost is too high.

I have been using this product for four years.

For the enterprise version, there is no lagging or crashing. You can expect zero downtime from their side.

Scalability is quite good in Automation Anywhere. They have a feature of Workload Management, where you can scale your automation to any level. If you are receiving any type of volume, you can scale it up to 100 machines, 200 machines, or any number of machines you require.

Support is available 24/7. If anything goes wrong or anything we cannot handle, support is always there from Automation Anywhere. They will try to provide a solution in any way. If the resolution is not achieved, they will escalate the ticket to a higher level. The quality of support is very fast. Once you raise a ticket, they will not close it until your issue is resolved. Support timing is excellent, but support answers sometimes have bugs. 

I have done some support work in UiPath, but I have not used it for development purposes.

If we opt for the cloud version, the process is very easy and won't require much effort. In contrast, going with the on-premises option entails some additional requirements that the IT team needs to manage, but it's still manageable. It's straightforward, and there is documentation available that you can refer to in order to complete the setup.

From start to finish, installing the cloud version takes only about fifteen minutes.

Only one person can handle this task. I have expertise in cloud solutions, but working with on-premises systems requires more effort, and I don't have that knowledge.

Some clients, particularly in the financial sector, prefer to secure their data on on-premises systems. This approach requires additional effort. In contrast, using cloud solutions is much simpler.

In terms of maintenance, once they sell their product, we have to maintain all aspects, including how many licenses are used, needed, or going to waste.

After implementing, I have seen that some customers are not getting ROI from that, so they are stepping back from using Automation Anywhere.

The licensing cost is very high. In India, not many people are comfortable using it. In some other countries such as the US or UK, people are trying to use it. This is why clients don't want to purchase the Automation Anywhere license.

Some colleagues mentioned that one or two people are interested in implementing this. I suggested it to them, but they are hesitant because they don't want to purchase the Automation Anywhere license. They feel it's a bit costly, especially since the pricing depends on the volume of use. If they are looking to operate within a limited volume, they won’t be able to utilize the product fully for the cost.

In terms of market comparisons, Automation Anywhere isn't excessively expensive, but it's also not the cheapest option available. When comparing it to Power Automate, Power Automate is definitely cheaper. Automation Anywhere is more expensive than Power Automate. 

Overall, Automation Anywhere is a very user-friendly and easy-to-use tool. If clients are looking to implement automation into their business, I would definitely recommend Automation Anywhere over other tools. It is well-suited for their purposes and can be easily utilized.

Additionally, it caters to citizen developers. For example, if someone in the finance department wants to use Automation Anywhere, they can learn to use it within two months. That's why I have a strong appreciation for this tool.

My overall rating for Automation Anywhere is a ten out of ten.

Our company uses Automation Anywhere for enterprise automation of various finance tasks, focusing on accounting. This includes processing accounts payable invoices, managing oil and gas revenue, extracting data from text, and downloading files from our ERP system. These automated processes, some of which are business-critical and complex, enhance efficiency and accuracy within our finance operations.

Automation Anywhere has helped to address process bottlenecks and departmental inefficiency. It is used as an attempt to streamline operations.

It simplifies the management of complex workloads.

Automation Anywhere has a significant learning curve, but it is understandable and reasonable. Having a support team makes the process easier compared to learning it independently.

The training for non-technical users takes one to two months.

We've integrated numerous tools with Automation Anywhere, most notably our accounting system, which is interfaced via SQL and terminal. Additionally, we utilize RPA to interact with various systems employed by other departments.

One of the strengths of Automation Anywhere is its user-friendly interface, which makes it accessible even to those without a development background. As someone who began with no coding knowledge, I found it a great entry point into the world of automation. This accessibility, compared to tools like UiPath, stems from its intuitive design. Furthermore, the capacity to deploy RPA solutions across various virtual devices, a common feature in RPA, is invaluable for streamlining and scaling automation efforts.

Automation Anywhere's API feature is a fantastic offering, providing the valuable ability to call or execute tasks.

As a developer, I find Automation Anywhere's bot editor riddled with minor workflow issues that hinder productivity. For instance, the broken bot package versioning system prevents copying and pasting code between bots with different package versions, a stark contrast to the flexibility of Python. This inconvenience arises even when transferring code between bots within the same process, significantly disrupting workflow. While there are other minor improvements I could suggest, Automation Anywhere has been, albeit slowly, addressing our concerns.

I have been using Automation Anywhere for five years.

The stability of Automation Anywhere is quite good, with few outages from the platform itself.

Automation Anywhere is a very scalable product capable of handling large-scale automation operations.

In my experience, Automation Anywhere's technical support has been lacking. Many of their representatives don't understand the product enough to offer effective assistance. As a developer, it's frustrating to encounter issues and try to communicate them to support staff who seem unfamiliar with the underlying technology. This lack of product knowledge hinders effective troubleshooting and resolution.

Our current support plan is the most basic, so I don't anticipate a quick resolution. However, they generally respond within the expected timeframe for this level of support.

Neutral

Although I wasn't involved in deploying Automation Anywhere, I recall the process being straightforward and immediately successful for the company.

The implementation included a team of four to five individuals supported by a contractor.

We evaluated UiPath and another product that I cannot recall.

I would rate Automation Anywhere a nine out of ten.

My experience upgrading Automation Anywhere from an on-premise solution to the cloud was challenging despite some helpful features. While a tool was provided to convert version 11 tasks to 360, it introduced unnecessary code during migration. This inefficiency may be specific to Automation Anywhere or a common issue with automation upgrades. Regardless, the process was lengthy and tedious.

Automation Anywhere requires considerable maintenance due to a combination of factors. Our automation of an older Java-based accounting solution causes some challenges. Additionally, automating browser-based tasks in large oil and gas SaaS companies leads to frequent breakage of bots when the underlying HTML or code changes. Consequently, ongoing maintenance is necessary and will be a permanent responsibility for our maintenance team, which includes our project leader and a group of developers.

Establish consistent policies and procedures before doing anything. This aligns with the Center of Excellence framework. Having clear, consistent policies is important before building bots and implementing solutions.

We are a reseller. We first implemented it for an auto company and then decided to implement it for other customers as well.

We use it for workload automation. By implementing Automation Anywhere, we wanted to automate processes. We have not had any big problems with Automation Anywhere. The problems are in other systems.

Before Automation Anywhere, our clients did not have any other tool. Everything was done manually, and now, a lot of processes are automated by this tool. They save lots and lots of money.

We usually use Co-Pilot for approvals in a department. For example, when the accounting department needs to approve an invoice, we can use Co-Pilot and get the data, accept the data, and get the confirmation for the invoice. It can be automated by RPA. There is about a 5% to 10% increase in productivity because it is not so much stabilized for the client, but there is an opportunity to grow up to 40%. We are now playing a little bit with GenAI. We want to use some ChatGPT stuff and approve it through Co-Pilot. We can then use RPA. It could be a nice process. For example, we are building automation to compare the competitors in the market for a retail company. We can use ChatGPT to get some data from the website, and RPA can then make a comparison of these retail companies. We can then give the information to the finance department, for example, to change the price of the product or something like that. This is a really nice and great opportunity for customers.

The biggest benefit is cooperation with the robots. Approvals are great for us and for our clients. It is very nice for this.

We have mostly integrated SAP applications, and then there are also some specific automations for the customers. They usually have some internal applications that they are using. The integration components that we use vary depending on the target application. Sometimes, we are not able to get the data from the application via API, so we can use the UI automation. It is nice for automating the scraping technology for applications.

The main benefit for which we usually start using this solution for a project is to save overtime for employees so that employees are much happier because they do not want to do overtime. However, after that, when we start automating big processes, they are even able to reduce the number of employees. That is an aspect of automation, but overall, companies can save a lot of money because automation tools can help you save working capacity.

I like the new GenAI and Automation Co-Pilot, which is something like attended automation. It looks very nice now. GenAI is the most valuable to me at this time.

Reporting could be better because there is a little bit of overkill in getting information about the utilization of the bot license. This could be a little bit improved.

We sometimes have a problem with the connection between the control room and the database, but it is not very often.

We have been using Automation Anywhere since 2017.

For a small process, it could be a ten out of ten, and for a really complex process, it could be a six out of ten. That is because there are a lot of different ifs or decisions in the process. If a process is very complex and there are a lot of decisions, that could be a little bit bad for the stability of the bot.

Its scalability is great. You can reuse a lot of processes or roll them into different locations if the process is the same. For scalability, it is very nice. I would rate it a nine out of ten for scalability.

Knowledge-wise, they are great, but sometimes, the timing and the communication with the support can be a little bit crazy. Their knowledge is great, but the timing and scheduling of the calls are not so great.

Positive

We have worked with UiPath and Blue Prism. For us, Automation Anywhere is the winner. We chose it because we see the most opportunities for this tool. It is much more modern than Blue Prism. From my point of view, Automation Anywhere has a bigger price value than UiPath.

It is easy to learn how to automate processes with Automation Anywhere. It is not as easy as UiPath, but it is still easy to learn. UiPath is a bit easier to use because it has the UI and you mostly use the boxes. Automation Anywhere is more technical. It is a little bit more difficult than UiPath, but I understand why. In a few weeks, a nontechnical person should be able to automate a short or easy process.

We have the cloud as well as on-prem deployments. We now have something like a robot as a service. It is a hybrid with the cloud and on-premises setups.

It is quite easy to install it and connect it to the databases. The deployment is very easy.

The deployment duration usually depends on the client. It can take two or three days to set it up properly.

It could be a one-man job, but you need help from other departments to open the connection between the database and the control room and everything like that. The installation itself is a one-man job.

In terms of maintenance, a little bit of maintenance is required. The maintenance is mostly related to the bots or processes. It is not much related to the platform. Sometimes, you need to do upgrades and sort out some issues with the connections. Maintenance of the bot is a bit of a different story. If there is a change in the target system, we have to change the bots. It depends on the changes in the companies.

The maintenance effort depends on the version because sometimes, it is very easy to upgrade and everything is good, but sometimes, you update the platform and you need to change lots of bots. On average, it is easy to upgrade it. We can upgrade it with just one button.

Overall, we have nine people working with Automation Anywhere. Our clients are mostly enterprises.

It can save money and resources. You can save everything. There is a huge return on investment with its license.

I do not have the metrics for the ROI because it depends on the utilization of automation in a company. It could be a 100% ROI in one year. It could also be 1%.

It is somewhere in the middle. The price and value of Automation Anywhere are better than UiPath. The pricing is good globally. It could be a little bit cheaper, but it is good.

I would recommend Automation Anywhere because there is a price-to-value benefit. There are a lot of opportunities to save money in companies or enterprises. It is a very helpful technology, and it can help you to be a better competitor in the market.

Overall, I would rate Automation Anywhere a nine out of ten.

I am the manager of our intelligent automation COE within HR. We operate in a federated model. I lead the HR team, and there are similar teams that exist across the company in five or six other areas.

We have plenty of use cases within HR specifically. We have automation for candidate-facing opportunities before people join the company. We especially have a lot of automation opportunities for our recruiting. The human capital management platform that we use is an SAP product. We use SAP SuccessFactors, so naturally, a lot of our automation opportunities come through that platform. There are a lot of emails and notifications to managers for talent management, talent acquisition, and all the way through to payroll, or anything that falls underneath the HR function. Nothing is off limits, and we have pretty much touched most of the functional areas within the department.

In terms of comparing the processes and tasks automated using Automation Anywhere versus how they were done prior to implementation, a lot of the processes had remained the same, especially in the early years. A lot of people were leveraging RPA platforms to recreate processes the way a human was doing them, so the look and feel were very similar to how a human was doing a process, going across applications over the UI, whereas now, there is a heavy focus on process improvement. A lot of people are leaning into process improvement or re-engineering a process before it is automated and making sure that we are automating the right thing. 

It allows for more reliable dynamic automations if you can leverage something out of the UI. You can leverage a database or an API versus automating something similar to how a human would click through a screen. There is definitely a heavy emphasis on design requirements or completely changing a process from a functional perspective, which takes a lot of work, but your automation is easier to create and maintain in the long run.

Before Automation Anywhere, I have used other RPA platforms. From comparing it to others, it is very intuitive. I do not have a development background, but I lead a team of developers. I am trying to manage and teach them how to use the tool as well. I find that it comes across as very easy to use. I have seen a handful of new developers pick it up within a couple of days. They are able to understand the UI and create their first couple of automations within a few weeks and then they get running with very complex things within the first year. It is very intuitive to use. There are definitely a lot more capabilities coming out, but it is all within the same platform. If you know how to go through the platform, they make it very easy to deploy technical solutions.

Automation Anywhere is one of the easier platforms to learn. There are a lot of online resources, and they also have a community forum. If there is not a video on how to do something explicitly and you have a question, in their developer community, people are quick to respond. You can also simply Google something or look at their website, and you will be able to find an answer for it. Especially after you go through the first couple of days of their university's online training through the community version or get your hands on automation, it clicks pretty quickly. When you see it once and learn everything that is in the platform, everything comes pretty quickly after that, so the learning curve is pretty shallow. 

In terms of the tools that are integrated with Automation Anywhere, we are doing a lot of work within ServiceNow. I just became aware they have a thing called Connector Builder, which basically allows us to build connections right there within Automation Anywhere with ServiceNow. There are other integrations with SAP or Active Directory right there in the developer's toolkit so that they can build automations with it. This makes integrating with your system of records or whatever systems you are automating a lot easier.

We have not done any integrations with document automation. That is a big use case that we are looking at. I know intelligent document processing has come a long way, so I am very interested to see how seamless that integration works out. In terms of being able to integrate and leverage any of our SaaS platforms or on-prem applications that we are automating, we have not seen any limitations to it. We have been able to automate everything. Being able to use API task paths or just expose more endpoints from an API perspective makes the developers' lives a lot easier. It is technically a little bit harder, but if you are able to use APIs, then integrating that way will alleviate future maintenance for automation. It is definitely useful to have that in the platform.

Automation Anywhere has had a big impact on the business. I can speak mostly from an HR perspective. All of our automations that are currently running in production save about 2 million dollars annually, both from a cost savings and cost avoidance perspective. Certain things have a dollar amount. There is a dollar amount associated with a transaction that we can automate, and then we can also inject that time back into our employees' days. Freeing up that capacity allows them to go use their human decision-making skills on more advanced and complex projects and allows automations to do that manual, repetitive, and mundane work. Hours-wise, I do not have a metric, but we are able to save 2 million dollars with our portfolio. We are continuing to add new automations, which makes that number go up and up. 

In terms of time savings, it has been super helpful. We are able to give employees their time back.

We have not had any issues with scalability. Everything from our licensing structure and being able to deploy bots across the enterprise is pretty efficient. Being able to get the most out of our bot runners and start looking at bot performance and utilization across those machines has enabled us to get the most out of it. We are able to deploy everything that at least HR needs right now. I know some of the other companies or departments might need more bot runners to keep up with that scalability. When it comes to end-to-end automation and working across COEs in a federated model, that is a different story. We have not tackled that yet, but in terms of being able to deliver work for HR at our company, Automation Anywhere has been a huge help, and there were no issues in terms of getting the job done.

Automation Anywhere offers a lot of programs to get involved. I recently became involved in their MVP, the Most Valuable Pathfinder program. That is a smaller group in the Pathfinder community that allows us to see early access to what is coming and things that will be showcased at Imagine or the products clubs. We sometimes will be able to get early access to dev environments to go poke around and see what is coming. That helps leadership also see what is coming and be able to make a decision on whether or not to buy new features or capabilities. It gives us a little bit more time to go out to our business stakeholders and the people we are automating processes for and say that there is a use case here. Could we apply some new technologies? 

Four or five years ago, we looked at everything in terms of whether we could automate a functional process, but now, there is a lot more coming with Generative AI and intelligent document processing. There are product clubs and community forums to see how others are leveraging the same tools. It is super helpful to see how other people are applying the same technology. It may spark some interest throughout our company.

The most valuable feature of the platform right now for us is just getting the most out of the tool. When I first joined the company, we were on version 11, which is the on-premise version of Automation Anywhere. Getting over to the new cloud platform A360 has enabled us to get the most out of general RPA or robotic process automation. There are plenty more tools that we are looking at, but just being able to automate functional processes, whether through the UI or APIs, to alleviate that manual work from the department has been really our bread and butter. That is where we see a lot of the value for the company right now.

From a platform perspective, our model has been getting operational data back out to our automation owners. We are a pretty small team. We have about 70 automations in production. Everything that we automate, we naturally own a fraction of that just from a technical perspective. Having a team of developers, you want them focused on building new things. We are at an inflection point where we have automated so much that just keeping the lights on certainly takes 20% to 50% of the time, depending on the time of year. Being able to enable the stakeholders is one of my main focuses. If we are automating their process, I want them to continue owning that as much as possible. We are just expanding on the bot insights. From a security perspective, there have been some challenges for us getting our customers in there from a role-level security perspective and making sure that they have full access to the control room and their automation after it is automated. Being able to manage a digital worker has been a big focus. That is what I am looking to get the most out of the tool right now.

I have been in automation for about seven years now. This is my second or third year with Automation Anywhere, specifically. I just went over my two-year mark. This is the beginning of the third year using the platform.

The stability of Automation Anywhere is fantastic. The platform itself is very reliable. Automation, in general, can be finicky sometimes, and it will break. That is business as usual, but in terms of the platform, reliability, and uptime, it is good. If there are patches, by being on the cloud, we get them faster. Fixes and new features are constantly available to us. We have no complaints there. It has been a great journey.

I have not had any issues being able to deploy solutions for all of HR. The platform has everything to offer that we would need to automate for our company.

Their customer support is very good. There are very few times when we have to go out and open up a ticket, but every time we do, we get very timely support. We seem to be getting connected to the same reps, which is super helpful to build that relationship. If we cannot find a knowledge article or something online, they point us in the right direction or let us know if there is a patch or something else coming that will fix it for us.

I have used a competitor. I worked with UiPath for about four years before Automation Anywhere. There are a lot of similarities in terms of conceptual robotic process automation and similar trends in terms of intelligent document processing, process mining, and task mining. I am sure they all have features around Generative AI.

It was deployed before I joined. In terms of the deployment model, it is probably fully on the cloud, but I am not too sure. When I joined two years ago, we were on version 11 on-prem. One of the biggest things I had to do was migrate us from version 11 to the cloud version.

Even if we do not automate anything and just keep the automations that we have running, that is going to save around 2 million dollars year over year for our HR group. Continuing to expand into new automations will drive higher ROI. So, year over year, even if we do not continue to automate anything, those savings and those hours continually go back into the business.

I do not have any experience with pricing and licensing. We have an admin team and IT team that handles a lot of the infrastructure and technology, so I would not be able to speak too much about that.

Automation Anywhere was evaluated before I joined my current company, so I cannot speak much about that. I know they worked with an implementation partner, and that Automation Anywhere was obviously the chosen one.

We do not use Automation Co-Pilot. It is definitely one of the items or features that I am very interested in. I was excited to get my hands on it during the bot games today at the Imagine event and see how it works. You can give it a string of text, and it will generate code for you right there in the control room. That is super helpful. I am looking to see how my developers react to that as well. I am sure that would save some time from the developer aspect. There is another aspect for business users. I certainly think there are some use cases there that they would be interested in looking at.

My favorite aspect of the Imagine event has been connecting with everyone in person. I work remotely, so it is nice to see people in person. We get to sit in a room and do the bot games again. We get to see some cool new features and everything around Generative AI. I do not hear the term RPA so much. The big focus in the world is Generative AI. There are a lot of keynotes, and we are able to see how people are starting to apply it early. There is a lot of excitement. It is an exciting time, and I am very interested to see how we will be able to leverage Automation Anywhere with the new technologies.

The Imagine experience is energetic. The world of Gen AI feels like a bit of a playground. It is generating a lot of buzz all the way up at our executive level, and I am sure it is the same for a lot of people. I see the wheels spinning for everyone. There are ideas, and it is good to see everyone saying to start small. It felt a little bit daunting how we are going to apply this, but it is nice to see everyone reiterating the same thing, "It is coming, and you have to be careful. Start small, and it is a journey." It is nice. It is a good pivot.

If I were to invite people to the Imagine event, I would say that it feels like a tight-knit community. There are probably a couple of thousand people here. Seeing familiar faces and being able to meet everyone and talk about some of the same struggles that we might be seeing is good. We get to know how others are thinking through it. Being able to see the new technologies is awesome. That was one of the main reasons I wanted to come. It forces you to take a look at what is coming next and how others are applying it and start thinking so that you can make a decision on where you can help your customers with it.

I would rate Automation Anywhere a solid eight out of ten. It is not perfect. There are probably a couple of little things, but being with the tool for two years, I have seen so much being changed. It is a playground. There are plenty of features and capabilities. We are just scratching the surface, so I am excited to see what is next. It is very good.

Our use case involves reconciliation in a security company where money is collected from different locations and is reconciled at the end of the day. Other use cases include IT service management automation and HR processes, labeled HR two point zero. This involves payment processing in the HR space and fulfillment receiver.

Prior to implementing Automation Anywhere, the HR department faced challenges with payment scheduling, resulting in significant delays and monthly penalties. By automating this process, the department has eliminated these penalties and reduced the turnaround time for payment processing from two weeks to one day. This automation has not only improved efficiency but also generated substantial cost savings, as each transaction previously incurred a penalty of four rands.

Automation Anywhere offers good learning materials that are free to access. However, some background in RPA or an understanding of workflows is recommended to effectively utilize the platform and its resources. While the materials are comprehensive, a basic understanding of automation concepts will make the learning process smoother.

The learning curve for Automation Anywhere is relatively short, with non-technical users able to start developing within a week. This rapid learning process allows beginners to learn on the go and immediately apply new knowledge. With dedicated practice, approximately 40 hours, or a week's effort, can result in significant developer readiness.

Automation Anywhere has significantly improved our turnaround time, transforming our operations from lagging to leading. We are now ahead of our transactions and able to proactively meet metrics, cutting costs and avoiding penalties. This proactive approach has resulted in substantial cost savings and the elimination of losses due to penalties, marking a significant achievement for our organization.

We have integrated Automation Anywhere with an SAP application, encompassing processes that involve Excel and other mainframe applications.

The integration was challenging, but our experience with RPA technology proved beneficial. We collaborated with application owners to identify suitable APIs and address concerns regarding sensitive data and test environments. Leveraging Automation Anywhere's integration tools, including IQ Bot and cognitive capabilities, we successfully accessed necessary materials and automated sensitive processes. We also incorporated our existing workflows and adhered to standard screening procedures throughout the integration.

Automation Anywhere automated 90 percent of the process, with the remaining reserved for quality assurance to ensure complete processing.

The most valuable features of Automation Anywhere are the document processing and queue management.

The workflow has a complex drag-and-drop interface that is not user-friendly and requires a good technical understanding, which can be challenging for users. Additionally, the IQ Bot configuration is complex and requires significant effort to interpret unstructured data effectively. Simplifying these aspects would be beneficial.

I have been using Automation Anywhere for over four(4) years.

Automation Anywhere is stable, and I would rate it nine out of ten.

Automation Anywhere is reasonably scalable, and I rate it as eight out of ten.

The customer service is straightforward, and the support process is efficient. Issues are addressed through logged tickets, making it quite good.

Used automation solutions such as Blue-Prism, UiPath and OpenRPA

The switch came when there was a need for document understand technology i can leverage within the demand of our use-case and that time automation anywhere was a leading capability and very easy to adapt to. 

The initial setup of Automation Anywhere was straightforward and completed within a day, primarily due to our accreditations and existing understanding of other technology tools.

We reduced the number of full-time equivalent employees from five to one through automation.

Automation Anywhere is thought to be quite expensive, especially for smaller organizations. The pricing model, which varies based on the number of bots and level of support, can become costly. For corporate environments, it is manageable but still on the higher side.

Other solution such as Blue Prism, are strictly tired to organisational governance rather hybrid when it comes to cloud integration tools.

I would rate Automation Anywhere eight out of ten.

We use Document Automation and intelligent automation to identify fraudulent transactions and false claims. Automation Anywhere was instrumental in this process, helping to detect and prevent fraudulent activity. This has been a significant achievement in combating fraud.

We utilize Automation Anywhere across multiple environments, including quality assurance, user acceptance testing, and production, within various regions.

Automated bots monitor the active solutions and restart machines as needed to prevent downtime and reduce the need for manual maintenance.

Weekly maintenance of the bots, including any necessary manual tasks, requires one to two hours.

There are specific use cases where I would recommend Automation Anywhere, such as finance and accounting, human resources, customer service, and IT operations. It’s essential to consider the specific needs of an organization to determine if it’s the right fit.

I have been using Automation Anywhere since last year. I have used Automation Anywhere in several automations. For one of my precious clients, we had to trigger the bot when a mail arrived with PDFs, and there was a web portal where we needed to store the data from PDF. I use many Excel automations with Automation Anywhere and web automation majorly, and sometimes I use it with API integration as well.

Document automation is really helpful, even for a developer who is using the tool. I have used Automation Anywhere in several automations.

In Automation Anywhere, they could improve certain aspects. I also used Microsoft Power Automate where we have one initialization of variable that can be used anywhere in any subflow. If there are 10 subflows, we can use one variable everywhere without creating a new one. However, in Automation Anywhere, if you have created a flow, subflow, or subtask, you will create one variable STR name. Every time you have to use input-output scope for that variable to use in other subtasks as well. Automation Anywhere should implement this feature. They should also decrease their cost. Automation Anywhere is good, but Microsoft Power Automate offers unattended machines at a very competitive cost.

I have been using Automation Anywhere since last year.

I have never come across any lagging, crashing, downtime, or any sort of instability with Automation Anywhere.

Regarding scalability, I have used Automation Anywhere for many small clients as well as complex bots. It is scalable as we can work for small and complex bots, and we can run attended and unattended processes.

Support for Automation Anywhere is wonderful. I had an issue related to Chrome not working with the latest update. Automation Anywhere released a patch or updated version. When Chrome was not working properly, I contacted support and they were really good. They helped me extensively and even came on call to support me.

When comparing Automation Anywhere with Power Automate, it is sometimes a client need or developer choice which tool is used because both tools have their own pros and cons for a particular project. I appreciate both tools as they provide similar capabilities.

For the initial deployment of Automation Anywhere, it was a new thing to learn. For about a month, I found it difficult because I did not know about the various actions available in Automation Anywhere or other RPA tools. Now most things are clear. Whether using Power Automate or Automation Anywhere, I know which actions to use for specific tasks.

Automation Anywhere does not require any maintenance on my end.

I do not know the exact numbers regarding the pricing of Automation Anywhere, but through discussions with leads and higher management, I learned there is a vast difference in pricing.

Automation Anywhere is good, but Microsoft Power Automate offers unattended machines at a very competitive cost.

When developing automation or software bots, it is sometimes a client need or developer choice which tool is used because both tools have their own pros and cons for a particular project. Both tools provide similar capabilities.

I started my professional career in the RPA field using Automation Anywhere. When I entered this field, I was completely new and came across various RPA tools, with Automation Anywhere being one of them. When developing automation or software bots, the choice between tools often depends on client needs or developer preferences, as each tool has its own advantages for specific projects. I rate Automation Anywhere 9 out of 10.

There are many use cases. It is simple to automate tasks or processes related to the active cycle for invoices and similar tasks. It is useful for automating processes in industries like manufacturing and banking. The use cases are correlated with the needs of the customers.

By implementing Automation Anywhere, customers are simply trying to have a more standardized process. For example, there is a better quality of data for manual inputs in various applications. They have more rapid processes, and they can free people from repetitive tasks. These are the most common situations that we solve with this technology.

We have not had any big problems with the technology. We have achieved the results that the customer expected. We are usually able to achieve the expected ROI with the processes of the project.

Automation Co-Pilot helped increase productivity. For employees, it was quite good. I did face some problems with the user interface that we had to build to interact with the user. There were some blocks in this interface that were hard to understand. From a business user's perspective, it is quite easy to use. From a technical perspective, it is a little bit harder to build a bot using the Co-Pilot features.

It helped to free up staff to work on other projects. Every time we automate a task, we are freeing user time. They have more time to focus on more complex tasks. They can achieve better results in terms of compliance of the data that they are inputting into the systems. The data is accurate and reliable, and they can do more in less time. They can easily meet timelines for various processes.

In terms of integration, we could integrate the pretty old type of browser web applications without many problems. We usually use various ERPs, such as SAP, Oracle, or NetSuite. We sometimes integrate by using APIs. We have Google Drive or Microsoft Teams folders, SharePoint, and so on. We integrate pretty much everything with Automation Anywhere. For some technologies, there are some libraries for integration, such as for Salesforce or ServiceNow, and for some other platforms, you have to build it yourself.

It is easy to understand how to use the tool. For a developer, it is very easy to understand the opportunities and how to use and learn these features. It is very business-oriented. It is very easy to understand the capabilities and the features that you can use. You should have a technical overview and a technical understanding, but it is easy to understand. A non-technical person can learn it in a month. However, this person must be involved with a technical team. A person cannot understand the implications of using this technology and its architecture on his own. A business person can learn to develop some features but to move to the next level, a business person would need some help from IT.

The main problem that I have with Automation Anywhere is the support. When I have problems that I cannot solve by myself, it is hard to achieve a good result with support. Language is another issue. From a technological perspective, I have not had many issues with Automation Anywhere, but the support is somewhat lacking compared to other technologies I use.

There are times when I have some problems with the cloud. I sometimes experience errors with the Co-Pilot feature that make me feel the system is not 100% stable.

It is able to provide automation at scale. This is one of the best features of Automation Anywhere, but if you want to scale, you need technical support.

Its usage depends on the customers. We have different types of models, but usually, it is used at an enterprise level.

It is hard to achieve a good result with their support team. The support in Europe seems to be receiving less investment, so I usually cannot have support in my language. For some customers, this can be a problem. Some customers speak Italian rather than English. 

Neutral

We have more customers on the cloud than on-premises. I am personally not involved in the deployment, but the initial setup is straightforward. It is not complex. Upgrading Automation Anywhere is easy.

The number of people required for maintenance depends on the number of automated processes. For 20 automated processes, you might need one person full-time per month. This can vary a lot on the type of process that you have automated.

You have to work at least a year on that technology, but obviously, it depends on the effort you make. If you have one developer or five, it makes a difference.

It is reasonable, but it can always be a little bit cheaper.

Those who want to use Automation Anywhere should have at least one expert on their team. This can significantly speed up the implementation process and the understanding of the problems. It can be a game changer. 

Overall, I would rate Automation Anywhere a seven out of ten.

There are two main use cases. We are working to complement their RPA capabilities. They have quite a strong position in the RPA market. Instead of trying to face them on the RPA market, we complete what they do. They are especially not good in the attended space. They are good in unattended but not in the attended space, so we kind of complement them.

The second thing we are working on with them is FortressIQ. Automation Anywhere has a task mining solution. We have a process mining solution, so it is a good completion. We have a product that is doing all the process mining stuff. When we need to investigate further into one precise process, dive a little bit into the details, and understand the number of clicks, the number of screens, and basically all the details of the process, we need a task-mining solution. That is where we have integrated with FortressIQ from Automation Anywhere.

The benefits include a reduction in tedious tasks and manual handling of tasks and time savings. This transition moves processes from several hours to a few minutes or even seconds, ensuring that money is saved. Furthermore, it secures the process, facilitates better execution, eliminates errors, and establishes a standard process, which is much more than just saving money.

The ease of use depends on what you want to do. What we do is quite simple because we are mainly using it from an unattended perspective, so we do not have any human interaction. With humans, you need to do a lot of error management. Automation is precise and simple. If the use case is A, B, and C, and you know how to treat A, B, and C, it will always be that, which is simple. If it is not A, B, or C, then you park it aside and do error handling. In the end, 98% of what you have done is good, and the remaining 2% will be manually handled. You still save about 98% of the time. It is quite easy to use as long as we stay in the unattended space. 

We mainly integrated it with non-SAP applications. It is not difficult to integrate Automation Anywhere in the workflow.

It is quite strong in the unattended space. 

I never use Automation Anywhere in the attended space because they are bad at that, at least compared to other players like us or UiPath.

I have been working with them for about four years.

I have not contacted them, so I cannot judge them.

Neutral

We are working with UiPath, Blue Prism, Automation Anywhere, and Power Automate. These are the four ones we are working with.

Automation Anywhere and Blue Prism are very close in terms of market perception, and they are very unattended-oriented. They are quite strong in the unattended space and are more IT-oriented than others, especially UiPath. They are strong in terms of integration.

In terms of ease of use, it is probably one of the best because they are doing a lot of screen scraping. It is more based on the screens and less on APIs, which makes sense from an unattended perspective. However, when you want to have human interaction, it could become a bit more difficult. It is a more techie product than others but also deeper in terms of what you can do with it in terms of integration, etc.

I do not think a perfect RPA tool exists. Overall, I would rate Automation Anywhere as a six out of ten. I would rate UiPath higher.

I use Automation 360 as an RPA developer to automate BPS processes. I have developed over 12 to 15 bots that handle back-office tasks. 

My current project is a UK-based water project. Previously, they would take the meter readings and send them to us for quarterly billings. We used to manually enter them in the system, whereas now, we have a bot to help us enter meter readings.

We have also developed a bot to open accounts for new customers. The bot takes all the input from the customer, creates an account, and sends a welcome letter.

Automation Anywhere has significantly helped my organization by automating tasks that were previously done manually by the back-office staff, resulting in increased efficiency.

A technical user can see the benefits of Automation Anywhere within a few days. After developing a bot, there might be some issues that need to be fixed in the bot. After resolving those issues, the benefits are immediate.

In terms of integration, I have integrated Automation Anywhere with some desktop-based applications, web-based applications, CRM applications, and Excel. I have also integrated Outlook where the bot sends an email through Outlook.

The recorder capture tools, specifically the AISense Recorder and Universal Recorder, are valuable. We use these tools in almost every automation. These tools are very effective in capturing data from various applications. We can get data from a web page or an application.

The integration of Generative AI is promising, though I have not yet developed bots using this new capability. It will be helpful for us in the future.

Automation Anywhere is a simple and easy-to-use solution with drag-and-drop activities. Automation Anywhere is easier to learn than any other tool. They also have Automation Anywhere University for learning. They upload all the videos there. They also have a good community.

Automation Anywhere has newly integrated the Generative AI feature. It should be more customizable. Currently, we can change certain parameters, but we would like to have the ability to do modifications within the LLM for better outputs. We would like the ability to fine-tune it. It would be better if Automation Anywhere could add some extra features for us to use the Generative AI feature.

I have been using Automation Anywhere for two years.

We are not facing any issues related to stability, lagging, or downtime.

Automation Anywhere handles scalability well with features like workload management, which helps in distributing tasks across different machines and bots. With workload management features, we can manage and distribute our workloads.

We have been facing an issue with the bots for the last two weeks. We have developed 15 to 20 bots for a client. After making any changes, when we push a bot in production and run it, the bot gives a preprocessing error. We were not able to find the reasons for that error, so we contacted their support and created a ticket. They got back requesting the log files. We need to take those log files from the client and provide those log files to Automation Anywhere support. They have been responsive so far and are working on resolving our issues.

Positive

I have used other tools such as Selenium, UiPath, and Power Automate to automate processes but have not extensively worked with them. I primarily work with Automation Anywhere.

Currently, we are using it for one client, and for that client, it is deployed on-premises. The initial setup was quite straightforward, but I was not responsible for the deployment. My role is focused on bot development and testing, while other team members handle deployment and maintenance.

I have not worked a lot with earlier versions or migrations of Automation Anywhere, but I have experience in migrating a bot, which was easy. I could easily migrate a bot from version 11 to Automation 360.

I recommend learning one RPA tool thoroughly before moving to another. With advancements in AI and ML, it is crucial to look into how to integrate these technologies into your automation.

A person without any technical knowledge can learn Automation Anywhere within one or two months. When a new employee joins our organization, our internal trainer gives them training for four to five weeks. Every week, there are two to three sessions of two hours duration. After about 15 sessions, our employees are ready to use Automation Anywhere to develop bots.

I would rate Automation Anywhere an eight out of ten.

Automation Anywhere is a leading global RPA solution provider. Its platform is used by companies worldwide, including many Fortune 500 enterprises. Automation Anywhere is known for its innovative approach to automation, offering both cloud-based and on-premises solutions. It specializes in developing bots to streamline operational and business processes, making it a prominent player in the RPA market.

Automation Anywhere can be deployed on-premises, in the cloud, or as a hybrid platform.

We implemented Automation Anywhere to streamline our operational processes and automate repetitive, mundane tasks. Our bots operate in both attended and unattended modes. In attended mode, bots collaborate with human operators; in unattended mode, they autonomously execute tasks from start to finish. These bots work 24/7 without human intervention. Automation Anywhere is particularly valuable in the BFSI and IT operations sectors, where it can significantly automate business processes. Our enterprise currently utilizes over 5,000 bots daily, resulting in substantial cost savings and improved efficiency. The cloud-based platform's seamless integration capabilities and regular product updates ensure its continued leadership in the automation market.

Due to data protection concerns, the financial services industry has not fully embraced cloud technology. However, the retail and healthcare sectors have migrated to the cloud and identified significant opportunities. Real estate, vertical healthcare, and smart city transportation are well-suited for cloud adoption. These industries often face a high risk of human error. Automating processes end-to-end with RPA bots can mitigate errors, enhance company value, and streamline human work. Cloud-based RPA allows for easy scaling of bots to meet fluctuating workloads, ensuring efficient and cost-effective operations, even during peak demand.

Automation Anywhere makes it easy for business users without coding skills. It offers a low-code product that allows citizen developers to create bots without writing a single line of code. These developers can drag and drop information to automate activities, streamlining tasks like financial operations and daily routines. By providing basic details about the properties they need to operate, citizen developers can quickly build bots that can be deployed to production and triggered manually or automatically. This technology empowers individuals to create multiple bots tailored to specific needs, such as HR bots or onboarding processes. In the financial industry, it facilitates daily validation activities and data transfers between servers.

The learning curve for creating basic bots is approximately one week for non-technical users. However, complex bot creation requires coding knowledge, typically in Python, C#, or DLL. For those with a background in backend coding, such as C# or Python, an additional month may be needed to understand the intricacies of RPA or Automation Anywhere fully. The learning time ranges from one week to one month, depending on the individual's skill level. 

Automation Anywhere's new version introduces Copilot, a feature that allows users to create a basic bot for a specific task. These bots can be deployed into a production environment with minimal adjustments, leveraging AI capabilities.

Copilot's seamless integration with our organization's daily applications will be valuable as we transition to an AI platform. This integration will significantly enhance productivity, accelerate our automation efforts, and reduce time to market. Additionally, Copilot will enable us to create a multitude of bots more efficiently.

Copilot can significantly reduce our staff's workload by generating templates for bots. These templates require only input parameters to be specified, saving up to 30 percent of their time.

AI currently offers a variety of APIs that can be combined to create customized strategies tailored to specific customer needs for service provision and operations. By leveraging generative AI and advanced tools like generative AI bots or Copilots, businesses can develop and deploy automated processes to streamline daily activities. By carefully identifying non-automatable processes, generative AI can assist in addressing these challenges and improving overall efficiency.

Automation Anywhere's versatility allows for seamless integration with various tools and applications. It can effectively communicate with any system, and APIs can be developed to facilitate communication with any desired tool. There are no limitations to its integration capabilities. Its user-friendly interface and well-maintained documentation make it easy to follow and create bots for automation on any platform. CI/CD pipelines can be used to deploy these bots efficiently.

Automation Anywhere offers packages that can seamlessly integrate automation into our workflows, APIs, business applications, and documents. By extracting operational activities and pushing them to databases, we can enhance bot productivity and improve overall business efficiency.

Cognitive services and PDF file automation should be refined. The integration process should be simplified, perhaps using API-based activities. If a response comes in JSON format, these features should be readily available, allowing for easy information extension. This will enable developers to perform tasks and view accurate results quickly.

I have been using Automation Anywhere for almost six years.

The stability of Automation Anywhere is not a concern when deployed on the cloud. 

Automation Anywhere's ability to scale automation is impressive. We will begin by identifying business processes and then involve subject matter experts to determine the number of bots required and their priorities. This will guide our automation journey, which can commence immediately. Licensing and deployment will be swift, especially if cloud-based. On-premises deployment depends on our infrastructure. The entire bot facility can be ready within a week. For development, a dedicated center of excellence team can prioritize bots and commence activities accordingly.

The deployment complexity largely depends on the integration process. If integration is straightforward, a citizen developer can acquire the necessary skills within one to seven days and begin developing. For complex analyses, prior knowledge of external environments, such as C# or Python programming languages, can significantly reduce the required code length within the Automation Anywhere platform. While Automation Anywhere doesn't offer a traditional coding structure, it supports integrating other languages and components, enabling activities with fewer lines of code.

Automation Anywhere offers a subscription-based licensing model for cloud, on-premises, and hybrid deployments. A single license allows for 24/7 bot execution, whether performing a single task or multiple tasks at various times on a single machine.

I rate Automation Anywhere an eight out of ten. It is one of the top three RPA solutions.

Users need at least two years of experience in a specific coding language for complex automation scenarios. This is a requirement. They will primarily work on integration, as Automation Anywhere bots do not handle this completely. Writing code to call external APIs or web services requires thorough knowledge. Users can create Python code to add to bots for triggers. For complex bots, at least four years of experience is needed, not just in automation but also in other areas. This knowledge helps with architecture, bot execution, and future scaling. To create reusable structures and portions, users should start by drilling down and identifying them. These reusable components can be used in multiple bots or processes. This approach can simplify complex scenarios by breaking them down into smaller, repeatable tasks. To handle such complexity, users should have at least four years of experience in a typical development environment.

There are two distinct approaches to upgrading Automation Anywhere. Automation Anywhere handles the upgrade process for its cloud-based solution whenever a new release becomes available. However, on-premises upgrades require scheduling a call with Automation Anywhere to plan the process. It's crucial to have a well-defined disaster recovery plan in place for on-premises upgrades. This plan allows Automation Anywhere to maintain a single active platform for upgrades while ensuring the other platform remains available for production. Once the upgrade is complete, the other platform can then be upgraded. In contrast, cloud-based customers can rely on Automation Anywhere to manage the upgrade process without additional effort.

Every day, technology evolves. Maintenance is necessary when components change, or new versions are released because specific code segments may become obsolete. We must closely monitor the entire ecosystem for errors and swiftly resolve them. Bugs can sometimes arise due to technical coding, so we must address these issues or share detailed platform information with Automation Anywhere for their analysis. If a core issue is identified, they will take the necessary steps to resolve it. They may request that clients modify their environment, application, or component handling for technology or third-party matters.

The maintenance requirements for Automation Anywhere vary depending on the situation. Minor issues can be quickly identified and reported to Automation Anywhere, who will respond within 24-48 hours based on the purchased services. Our system administrator can resolve minor issues. Audits may be conducted in a development environment, where estimates for time and effort can be determined. Cost and time estimates are not fixed and depend on the specific issue.

The bots are maintained daily.