Automation Anywhere Reviews

As a financial institution, a lot of collections activity processing, invoices, and billing related to our collections activities is my primary use case for Automation Anywhere. That's really where I've been focused for these past few weeks. We're expanding into very ground-level things, consolidating reports from multiple systems, doing these basic use cases to start.

The features of Automation Anywhere improve my company by making deployment and maintenance of our automations a smoother process overall. We can make changes much quicker when we need to and it's definitely simpler for other affiliated people in the company to understand, including those who might not be working in the systems daily. It's put together efficiently enough that it's user-friendly for non-professional developers to handle.

The thing I appreciate most about Automation Anywhere is how integrated the aspects of it are. I also worked with another platform in a different company for two years and it wasn't nearly as integrated, and it required a lot of effort and time trying to get everything to communicate together, from version controlling and deployment. The simple act of engaging was more complex. 

Regarding the development environment, I'm really pleased with Automation Anywhere and enjoy using it. One place I find regular struggles is with basic documentation, including details about different commands or applications that are natively in the system. I tend to have to do test development on my own to find answers that should probably be in the documentation. That does slow things down, but once I get the information I need, it's really great to use overall.

To make it a ten, I would suggest more access to basic information, maybe more distributed use of it on the web. I don't find a lot outside of the internal community forum. It doesn't get much attention or use on Stack Overflow or other public community platforms. The responsiveness and amount of community engagement needs improvement. When I post questions, I seldom get answers fast.  When I do, I am usually just directed to the standard documentation, which I have already reviewed and found to be lacking the answers to my questions.

I've been using the solution for two years at my current role, and a total of about four years altogether.

The deployment has been pretty smooth. We haven't had an issue with anything. Mostly, it's getting all of our internal security and things like that locked in so that we can go through.

I don't have any specifics about the pricing. It's not in my area.

We are not using Automation Anywhere AI feature set at the moment. We just took the training courses in the past few weeks and are learning about it, and I'm hoping to get hands-on sessions to get experience using the tools.  Right now, we're looking forward to developing some use cases that we can start engaging.

The biggest challenges for me and my company in the age of AI stem from being a financial institution and credit union, which creates a particularly conservative environment. This takes more evangelism to get adopted, as financial institutions tend to have more regulatory compliance issues that we must be very conscientious of, so we have to proceed slower on that front.

AI governance is definitely getting attention and discussion in my company. Everyone has accepted that it's going to be a huge part of the landscape in the very near future, so it's important to ensure we have everything managed and planned within compliance for protecting private, personal information.

With our department structure, I personally don't utilize the Automation Anywhere COE, or Center of Excellence manager. I believe our managers and business analysts do, but that's not something as a developer I get involved with.

We haven't deployed any document automation in our current processes. We've done extensive exploration and have paid contracts for a certain number of documents, but we haven't had a beneficial, deployable use case yet. We know they're there, but we have easier tasks to tackle first.

Overall, I'd give Automation Anywhere probably an eight on a scale from one to ten.

We attempted to implement this solution into the back-office business processes of various entities.

The program itself is phenomenal in terms of its design. It solves a lot of different issues. It cuts down on the need for large accounting personnel groups within organizations because it automates back-end office processes, such as accounts payable, accounts receivable, and just all those types of things. I am a CPA, so I see the potential benefit of Automation Anywhere being implemented within a business structure.

What Automation Anywhere is offering is amazing from a back-end office accounting standpoint. If implemented correctly, it is amazing.

I have not integrated it with any other solution. I have only been focused on backend office automation, but I know it has that capability because I have trained in it. I have built the bots. It is amazing if it works properly. I consider myself a fairly intelligent person who has been in the accounting field since the eighties, and it is truly revolutionary.

I like the holistic approach of the company to automation. Many automation software solutions focus on only one area. I am particularly talking about back-office processes such as accounting, AR, AP, treasury management, financial statement forecasting, presentation, budgeting, and similar areas. That's where my expertise lies. I appreciate that it automates all these processes. 

The learning curve is an issue in terms of implementation and writing scripts, which is a challenge. Although it is advertised as easy to implement, it is not. It is not easy to learn or implement. However, if you have the IT staff and are willing to invest the time to learn it, then it is worth it. You need the planning and the capability to hire the appropriate people to implement Automation Anywhere. It is not as easy to implement as advertised. It is difficult across the board. It is difficult for technical and non-technical users.

I am still in the learning stages. I attempted to implement it with a client, but the client did not move forward with it because it was too costly and too difficult to implement without the significant assistance of Automation Anywhere. The issue with Automation Anywhere is that the majority of their help staff or technical staff seems to be offshore, not located in the United States. That is, in my opinion, an issue for companies. In addition to that, it is for companies that are very large. It is not for mid-level and below companies because it is too expensive. It is unfortunate. I could sell a bunch of it if it was affordable. So, the fact that the majority of their staff is offshore making it difficult to get technical support from them and the fact that it is unaffordable to anything other than the Nikes of the world is an issue in the United States.

I have been using Automation Anywhere since June 2024.

I've attempted to engage with customer service, but it is difficult and a drawback. For instance, my partner and I did extensive training on the university to get certifications so we could be approved as resellers. The process had many glitches, and verifying our passed certification exams took weeks, something that should be a simple button press. For an entity promoting automation, there was no automation involved in that process, which is a red flag.

Neutral

In terms of return on investment, the benefit is realized economically because you may not need as many employees, reducing personnel expenses. For example, if you have seven people in accounts payable, you might reduce that number to three if Automation Anywhere is implemented and monitored properly, so the savings can be realized right away.

The software also minimizes errors, unlike humans, who may lose focus during routine tasks. The speed at which the automation bot operates compared to a human delivers significant cost savings and return on investment.

I've also used Topalti, an accounts payable automated solution. Topalti has prewritten all the scripts and done everything needed, unlike Automation Anywhere, where I would have to do everything manually. However, Topalti only focuses on accounts payable for certain industries.

A major issue is that a large percentage of their help staff is offshore, which is problematic for U.S.-based companies. It is also more suitable for very large companies, not mid-level or smaller companies, as it is too expensive. 

I could sell more if it were affordable. 

The two main issues are the difficulty in obtaining technical support and the fact that it's unaffordable for anything other than very large companies. 

Overall, I rate the product ten out of ten, the sales channels four out of ten, and the support four out of ten.

We mostly started using Automation Anywhere for RPA projects. Now, we have a lot of intelligent automation. A few of our cases are using document automation since we have a lot of technical documentation in our engineering enterprise. 

Automation Anywhere brings a lot of value, not only via automation but with citizen developers. People who do not have the ability to create technical solutions are now able to do it. We are doing some things like hackathons with Automation Anywhere. It's another way of adding value to the business.

The document automation is the most valuable aspect of the solution. The new enhanced version is a game changer. We have gained lots of improvements by extracting data, including unstructured data from images to structured data. With the quality and accuracy, we are now able to bring lots of value. We've using generative AI with this data and making the automation more intelligent.

The processes and tasks automated by Automation Anywhere versus how they were done prior to implementation are much more streamlined. We get a lot of efficiency. We get precision. We're able to free up labor tasks and gain efficiency and productivity. There are some processes that need special attention or there are concerns about governance. In finance, an error can be an obstacle. It can be a pitfall also. Confidence is always a thing we are looking for. We must be confident there are no errors. With Automation Anywhere, we can remove mistakes.

It is easy for business users who don't have technical skills. When we communicate properly the opportunity or challenge to people, and when we can show the value of automation, they embrace it. It brings those even without technical skills a lot of opportunities. Even we are surprised with what people can do. People know best what they need to do with their tasks. If they can automate a solution by themselves, it brings a lot of value. 

The learning curve is very short. We have started a few hackathons. We've noticed, in one week, that we were able to do 40 cases. We did it twice. So in two weeks, we have almost 80 cases from idea to construction. We did it in two different cities in Brazil, and it was an amazing opportunity to bring value to people who did not have technical skills in such a short time frame.

We are starting to use Automation Co-Pilot, and we are very enthusiastic. We are very happy with this new tool and expect many more use cases from it in the future.

Co-Pilot helped accelerate automation adoption. It's an easy way to do more with the automation. People feel free to focus on the problem and not on the technical skills. This is a big game changer when there's a person without technical skills. 

Co-Pilot has also helped increase productivity. Even those without technical skills can automate tasks and develop things very quickly. They can have an idea and come up with a solution in a very short timeframe. It can free up staff time. They can automate tasks to free up time to work on other things. It helps speed up work significantly.

There are applications we can embed Automation Co-Pilot into a few websites. We have a lot in the enterprise. Things like Salesforce and Teams can be integrated. We can do a lot by activating Co-Pilot from Teams. We can use it as an assistant in Teams for our team. We've also integrated Google Cloud and AI to add in more AI solutions. 

The integration is helpful. We have quite a few use cases where we've integrated with Microsoft tools and local record systems, such as SAP and Vertex AI. 

The labor costs have been lowered. It's always a concern and the proper use of our staff, and their capacity and competency, is important. With automation, we can help them focus on more high-value tasks. Automation gives them the ability to move away from repetitive and boring tasks and move them to more important areas.

We've been able to save a lot of time and costs by replacing repetitive and boring labor tasks with more important ones. 

We're leveraging other Automation Anywhere programs. There's a lot of value when using professional services. We can look at similar use cases and learn from those. 

Automation Anywhere can be improved by offering more integration with many more applications. While it is very integrated nowadays, the complexity is a key issue. Common users must have the opportunity to integrate it with many more environments. 

We've been using the solution for four years.

The stability is very good. It is a robust solution. We haven't faced any issues within the four years or use. Stability, combined with innovation, has been invaluable. The product is never static. We always have access to more enhancements and products with updates within a very short timeframe.

Automation Anywhere provides automation at scale. It's realized mostly when we combine many technologies and use them in the same process. When we use it in conjunction with other things, we can gain the most value out of each technology. The limits nowadays are almost zero as there is so much integration possible. 

We have Gold Service with Automation Anywhere. Support has been a big advantage for us. We have many assets and 8,000 employees. It's a big operation. That's why we need proper support that can help us with multiple automation. Any change or mistake can be rapidly managed with the level of support we are provided. 

We did not previously use a different automation solution. We started from scratch with Automation Anywhere.

We've been able to deploy the solution easily. We've been able to integrate it with our systems of record and other tools. 

The experience has been good. It's important to do it with the proper partner and proper team. When we merge product and project teams, it helps make the deployment process seamless.

We do have some partners that help us with the deployment. 

We've witnessed an ROI not only on the automation but in the integration with Google, Microsoft, and other platforms. The net value we receive is across many aspects. Now, we have an average of more than 30,000 hours saved per year on labor costs. We've also seen more cost reductions related to automation. 

The pricing of the solution is okay. We've bought licensing via a big bid. It was hard to define as it was the first time we were using the solution. Of the second round, we were very focused on what we needed. We understood the process better. It's provided a lot of value these days. 

We did evaluate other options, including solutions from Microsft and SAP. The difference is that Automation Anywhere can integrate different platforms. That way, we are not limited to just one platform. We can combine many different technologies while having the liberty to scale across many different processes. 

The Imagine Conference by Automation Anywhere has been helpful. It's a good event for everyone - for both technical and business people, as well as students. It helps everyone realize the opportunities of automation and unlock value in the face of challenges. We're seeing automation become simpler and user-friendly, which is allowing us to be more productive. 

I'd rate the solution ten out of ten. It brings a lot of innovation to our company. It's great for technical and non-technical people. 

The main use cases for Automation Anywhere involve automating manually repeated and mundane tasks. I'm currently working for a manufacturing company, and we consider use cases that can replace humans with RPA bots for automation.

We are using document automation in our current process, with two use cases for extracting data from invoices. We tried both digital copies and scanned copies, and while I initially saw hallucination data, after continually training the model, the data is now getting accurate.

Currently in RPA, I have almost eight plus years of experience, and I have worked extensively in Automation Anywhere. As a developer, I started my journey as a developer, and now I am a solution architect.

Productivity-wise, I am seeing a lot of difference; there is a huge difference in efficiency as well. We are saving almost four FTEs, and it is far better in terms of savings.

The document automation is saving almost 50% of the time.

An example of how it helped the organization involves the automated documents we implemented almost six months back. Their two use cases are in production now, and we are seeing the value generated every month, which makes us happy, and we plan to enhance it further for other suppliers as well; currently, we have it for 15 suppliers.

The main challenge I face with Agentic Process Automation is identifying a use case. This challenge arises because wherever I'm working, in the manufacturing company, we have so many legacy systems without APIs, making it impossible to automate end-to-end; only specific paths of the process can be automated through traditional automation, which needs to be addressed before moving toward agentic automation.

Currently, we are working with Automation Anywhere to overcome these challenges, but it is worth noting that even Automation Anywhere encounters the same problem. They have a tool that we can use to automate end-to-end processes, but when it comes to APIs, Automation Anywhere cannot help due to the legacy systems, which require the company to either create APIs for those systems or migrate to other enterprise systems to resolve the challenge.

We have explored the AI Agent Studio in our automation process, and we have done some POCs with a couple of use cases that created value for us. However, we have encountered some technical challenges, which is why we haven't proceeded with production yet.

When it comes to the integration experience with the features in AI Agent Studio, I have faced a couple of challenges. I tested it almost six months back, during which I encountered issues integrating with my Windows applications. By now, I believe those challenges have been rectified.

Automation Anywhere needs to focus primarily on agentic automation. They have APIs, but the effectiveness of those APIs depends on the value they create. I tested this API almost six months back but not recently, so traditional automation has reached its limits, requiring a shift to agentic automation.

Currently in RPA, I have almost eight plus years of experience, and I have worked extensively in Automation Anywhere.

I have not seen any downtime or crashes or any problems recently. Earlier, when we had version 11.x of Automation Anywhere, we encountered a couple of issues, but after upgrading to 360, there have been no problems, and everything looks good.

The main reasons I do not change tools are related to the scalability of Automation Anywhere, which I find to be the best tool with no performance-related issues. We have around 200 automations running daily without any challenges, and performance-wise, everything is good.

I did not consider another solution before adopting Automation Anywhere, as I started my journey in RPA using Automation Anywhere from the very beginning until now.

From my perspective, AI governance plays a key role in every organization; otherwise, it could easily get out of hand.

The compliance feature of AI Agent Studio meets our needs depending on the guardrails each organization sets up concerning compliance; it varies based on what guardrails they put in place.

My organization is completely focused on data integrity, and they are very particular about compliance, which is one reason they are taking a step-by-step approach. They first conduct POCs and test the tools from Automation Anywhere or other vendors to check what kind of compliance can be enabled before onboarding them.

I have not utilized the Autopilot capabilities or automator AI.

We have a COE Manager, and I understand it helps us understand the revenue generated across the bots we have developed. Unfortunately, we have not taken that license, but I think it is now offered free of cost within the existing licenses. However, we are not actively using it.

Currently, we are doing manual deployment, so automating that step would be more helpful.

I would rate this product 8 out of 10.

I've been working in the IT department team, and my use cases are mainly about automating most of the repetitive tasks using bots. 

At first, I was using tools such as Blue Prism and UiPath, and when I did the comparison between Automation Anywhere and the previous tools, I saw a great change and impact, especially in the user-friendly interface. The interaction with the tool is quite good. 

Automation Anywhere is quite easy to use for users who are not technical, especially business users.

Automation Anywhere has helped with productivity, especially in the delivery time because while working in the IT department, interacting with the finance department and the HR data entry, it helped me deliver quick results. I was automating the roles from the HR data entry and the finance department.

By using Automation Anywhere, I have seen a great change in my time savings and in delivering my product. 

Its licensing can become too expensive for a small startup company. 

During deployment or initial development, more elaboration about particular features of Automation Anywhere would be helpful when knowledge is limited.

I've been using the Automation Anywhere tool for around two years and six months.

The performance of Automation Anywhere is quite fast and good. 

Regarding scalability in Automation Anywhere, I was working on a small project initially, and I'm currently on a large project. If I compare the efficiency of handling both projects small and large, I can say that it fully accommodates the scalability of projects depending on their size.

I have never contacted the technical support or customer support of Automation Anywhere because when I visit the FAQs and through the guides of the bots such as ChatGPT and Co-pilot, I've been getting my solution. I haven't encountered a significant problem that would require contacting support. In the future, I'm looking forward to having a conversation with support if I encounter any difficulties.

Positive

Before I started using Automation Anywhere, I was using the Blue Prism software. Comparing the features I have interacted with most in Automation Anywhere, I would say that Automation Anywhere is the best option. When comparing the cost, user-friendly interaction, automation, and quick delivery of results, I've seen a huge impact compared to Blue Prism.

It was easy. The full deployment of Automation Anywhere took approximately three to four weeks.

Updates are done automatically, so maintenance is not hard to handle. 

It required approximately five people for the deployment of Automation Anywhere.

As a beginner, I would suggest starting with small workflows, as starting with a huge workflow can become overwhelming.

I would rate Automation Anywhere a ten out of ten.

We have built over 75 automations with Automation Anywhere across various teams in the organization, delivering a high value for our internal teams. We have explored a couple of process transformations with Automation Anywhere using their IQ bots and AI automation tools.

We have integrated applications like SAP ECC, One Source Automation, and SharePoint using Python code. Our company has 25 AA developers. 

AA improves process consistency and reduces human error. We have saved our clients considerable time using Automation Anywhere. While we don't assess the dollar savings, we look at the amount of time saved per project. The tasks were previously completed by hand, but Automation Anywhere enabled a lot of process automation, giving users automation that runs around the clock. For example, we can automate processes to address point-in-time reports so a user doesn't need to wake up at midnight to handle these issues. 

We haven't gotten approval to implement AI, but when we do, I believe it will accelerate the time savings we realize through automation. We will work with other teams to show them the value of AI and automation. 

Automation Anywhere's most valuable feature is its ease of use. It's easy to envision a solution or process to transform with Automation Anywhere from end to end. We can realize the value much faster because it's easy to use and understand. 

All the features are impressive. We haven't had a chance to use the Copilot or other AI features, but the studio is great. It's the platform where we build the bots. The IQ Bot used to be excellent, but the IQ Bot isn't available anymore. I believe it's document automation, which is also very good.

Anyone at any level can use Automation Anywhere. Once you get the hang of it, it's highly intuitive, and the learning curve is short. We started seeing value from Automation Anywhere within a month or so after implementation, but that was with the older version. It's even faster now that everything is on the web.

Training employees using the courses takes a couple of weeks, followed by another week or so of hands-on learning on the platform. It takes about four weeks to onboard a user.

Automation Anywhere can improve its integration. For example, you can't directly integrate Automation Anywhere with SharePoint or third-party applications seamlessly. Adding seamless third-party integration would add a lot of value to the platform. We need to use APIs or Python coding to integrate the third-party applications. If Automation Anywhere could add some connectors, that would be great. 

I'd love to see the ability to build web or mobile applications that are integrated with Automation Anywhere bots, so that a user can work on a web interface directly. Then, it can be linked to the Automation Anywhere bots in the background. They just hit a button, and all the data or information will be used by the bot to do some process in the back end.

We have used Automation Anywhere for five years.

We've never had any issues with stability.

It's easy to build automations and scale Automation Anywhere.

I rate Automation Anywhere support 10 out of 10. The tech support is great. We have a CSM we can contact for information, and they're very responsive. 

Positive

We use the SaaS model of Automation Anywhere, so the deployment was easy. We set up the infrastructure in under a week. We worked closely with the Automation Anywhere folks because we wanted a clean slate. We didn't want to migrate from the older version to the SaaS edition and took it as an opportunity to clean up the bots. It didn't require much effort, and only two people were involved. The upgrade process was simple. Maintenance is minimal. It only takes a couple of people to maintain 75 bots. 

Automation Anywhere's pricing is excellent.

I rate Automation Anywhere nine out of 10. I would recommend it to others. It's intuitive and easy to implement. 

Coming from a startup background, we lack a formal administrative structure. This means we operate without established procedures and often tackle daily tasks, such as Excel updates or attendance tracking, on an ad-hoc basis. To address these challenges, we develop internal proofs of concept and present them to clients. In my previous role, I automated approximately ten web- and Excel-based processes using Automation Anywhere.

We implemented Automation Anywhere to address the challenge of manually entering data, such as transferring thousands of rows from Excel to a web application. When performed manually at a rate of 200 records per day, this process typically takes five days. By utilizing RPA technology, we can drastically reduce this timeframe to a matter of hours. Our primary goal is to minimize labor hours and enhance efficiency, enabling employees to focus on higher-value tasks like logic and content development instead of repetitive data entry.

The generative AI is helpful for jobs that fail. It will try to redo the same operation by implementing different numbers, and if it succeeds, it will automatically continue the process.

The task process, before and after Automation Anywhere, requires a series of actions performed by either a human or a bot. Previously, without automation, the process was identical. Rather than having employees sit at computers inputting the same data daily, automation allows for their redeployment to other areas such as administration, cash flow management, or payments. The goal of RPA is not job elimination but to enhance efficiency. While automation platforms can handle many tasks, they are not infallible and require human oversight. Regular maintenance and monitoring are essential for any automated process.

The initial learning curve for Automation Anywhere will be challenging because the drag-and-drop interface differs significantly from traditional coding. While packages are used, the underlying logic is expressed visually rather than textually. This transition may take one to two months as users acclimate to the new terminology and approach. Once familiar with the platform, developers will find it easier to construct automation processes due to their existing programming knowledge, which includes concepts like string operations, conditions, loops, and other programming language constructs. Although the terminology will be unfamiliar, the underlying logic remains consistent, making the platform more accessible over time.

The training takes at least four months for technical employees to learn, understand, and implement what they learn.

Automation Copilot is a valuable tool for streamlining daily tasks, but human oversight is essential during execution. For instance, if a sales representative quotes a package requiring managerial approval in a tourism scenario, the process should automatically route to the manager for confirmation via email, message, or another preferred method. While Automation Copilot is beneficial, it's crucial to incorporate a mechanism within the process to handle this manual intervention.

Organizations can benefit from Automation Anywhere's document, web, and Excel automation capabilities.

Automation and AI used to be a frightening prospect for our clients, who feared job displacement. However, they have embraced the idea after experiencing how these technologies can free up their time for more critical tasks.

Our organization has integrated Automation Anywhere with Epicor, Aurora, Dynamic 365, SAP, and Power BI.

Due to the numerous internal teams and domains, Automation Anywhere has been implemented across various IT departments within our organization. Multiple processes within each team have been automated using Automation Anywhere, from account management to application maintenance. These automated processes often involve handling documents, APIs, Excel files, or web-based interactions.

The most valuable feature is the back-end process automation. I primarily encountered this issue in back-end operations. To illustrate, consider the medical industry where I previously worked. ICD codes, a critical component, must be mapped by the administrative department. Traditionally, reconciling a single report was a manual, ten-hour task. Automation Anywhere offers a clear advantage over other market solutions by streamlining these time-consuming back-end processes.

Although the UI and elements are user-friendly, it is still difficult for business users without experience to understand how to use Automation Anywhere.

Automation Copilot has generated a strong foundation, but its analytics capabilities lag behind competitors. While Automation Anywhere offers numerous built-in dashboards, its data visualization options are limited. In contrast, Microsoft Power Automate provides extensive data manipulation and visualization flexibility, allowing users to create various chart types and formats. To remain competitive, Automation Anywhere must significantly enhance its data visualization features.

Licensing fees could be a barrier to entry for many potential customers interested in using Automation Anywhere.

A major drawback of Automation Anywhere is the lack of notification for all customers when upgrades occur. Without any information about these upgrades, it is difficult to determine specific details.

I have been using Automation Anywhere for five years.

I contacted technical support for problems related to the in-progress tab. In 2021 or 2022, numerous tasks appeared in the in-progress tab despite not running on the machines in real time. This led to the development of an API to address the issue. However, a new problem arose: when triggering the bot on runner machines, the bot was not actually triggered on those machines, yet it still appeared in the in-progress tab. This discrepancy persisted despite multiple reports, but the issue was resolved recently.

Neutral

The initial deployment is straightforward.

BotCity is a newcomer to the RPA market, currently holding ninth place on the top ten list. They are rapidly expanding and offer a unique advantage: no additional software is needed as long as the system supports Python.

I would rate Automation Anywhere seven out of ten.

Maintenance is required for server-based environments but not for cloud-based architectures since Automation Anywhere is self-hosted and managed by them.

I currently work with both UiPath and Automation Anywhere. I mostly employ these tools for RPA automation use cases. For example, I can handle any kind of manual invoice processing, document automation, or any manual processes involving multiple business logic and applications.

I think the automation creation is very straightforward. It is drag and drop, with no need to write any code. It is very self-explanatory, making it easy for non-technical users to develop. Also, the overall platform is easy to navigate and learn, making it simple to adapt and use. As I automate manual processes, it helps reduce efforts, leading to financial savings because the speed at which I process has improved. Additionally, I have been able to redirect some headcounts to other work areas, such as research. This has yielded financial benefits by reducing the headcount on these processes. Normally, it takes three to six months post-development and moving to production to realize the benefits of each automation. Since implementing Appia, I have seen significant benefits within a couple of years.

The platform has good capabilities, but it could improve by providing more development options. Currently, it is really restricted to whatever its own ecosystem provides. Aligning the product more closely with a framework, such as the .NET framework or the standard coding practices in other languages, would simplify adaptation for regular developers. It would be beneficial if the platform provided options for power developers to integrate seamlessly with languages like Java or C#, allowing them to write their own scripts and code.

I have been using the solution for about five or six years.

So far, the solution is good and stable, without much downtime experienced.

Organizations can onboard this platform and scale their automation journey because it is very easy to adapt and set up. They can seamlessly integrate with most business automation processes and use the platform to automate their processes on those applications.

I believe the support is on par with industry standards. The SLAs are based on the criticality and compare well with other companies in the market. I would rate them around nine.

Positive

I was previously using UiPath. The switch was mostly due to cost factors, specifically regarding licensing. Otherwise, in terms of capabilities and the platform, WebKit is also a great platform.

The initial setup is somewhere in the middle, neither very complex nor very straightforward.

I had a team for deployment, coordinated by our infrastructure team. The whole team, including five engineers, was involved.

In terms of percentages, costs depend on the complexity and size of the processes. On average, I have managed to reduce spends by up to fifty or sixty percent relative to our budget.

I evaluated Blue Prism and other tools like WorkFusion, among others. However, I found the Automation Anywhere to be more capable and easier to migrate than UiPath.

My advice is to evaluate and compare with other products available in the market. If someone is looking for an automation platform that's easy to adapt, easy to set up, and competitively priced in terms of licensing, they can definitely choose this product. With courses available in Automation Anywhere University, it should not take more than a month to learn properly and try it out. I have Automation Copilot, similar to MS Copilot, to help developers build code based on prompts. I haven't fully utilized it yet. I would give the overall product a rating of nine out of ten.

Automation Anywhere Co-pilot functions similarly to BPM because one user forms and triggers the bot, which works in the background, then shows a message to other departments for approval. It is very predictable and used in many companies. However, in Pakistan, many departments use BPM instead of Automation Anywhere Co-pilot, so they are not utilizing Automation Anywhere Co-pilot.

I am an expert in Automation Anywhere because I develop automation scripts and use IQ Bot for design workflow and process design. Automation Anywhere is very comfortable for any developer to use RPA tools.

Automation Anywhere has citizen developer capabilities. When we develop a bot, the RPA is low-code, no-code development, making it very easy for business developers to use.

AARI is a bot tool that is easy to develop. As an Automation Anywhere Co-pilot developer, I can say that it basically integrates many bots in one platform. It is used by business developers to connect different departments, making it very accessible to automate processes.

Automation Anywhere is not difficult to upgrade because we have bot scripts. When we upgrade, the bot scripts remain unchanged, so there is no difficulty.

Automation Anywhere is very scalable when used on-premises rather than in the cloud. It is used in banking environments, and many large banks across different countries use Automation Anywhere, which demonstrates its scalability.

Automation Anywhere's scale level involves a discovery bot. We use their bots, allowing us to easily scale our bots and maintain proper logging.

Before Automation Anywhere, I worked on Power Automate, but since it is a cloud platform, it was not suitable for banking systems in Pakistan as they do not use cloud computing.

As an RPA consultant who has purchased many licenses and evaluated numerous tools, I recommend Automation Anywhere because it integrates easily with AI and Power BI tools for reporting and discovery bot capabilities, allowing proper log control.

Automation Anywhere uses rule-based access where only admins and developers can access the code. Citizen developers or business users cannot see the code due to rule-based access.

They offer unique features such as hybrid bot capability, which supports both attended and unattended bots on one platform, setting it apart from other tools.

For rule-based tools, I recommend RPA. For unstructured data and predictions, AI is more suitable. For chatbots and different models, Gen AI is appropriate. As an RPA developer, I work with three modes: OCR for AI integration, and chatbot integration, such as Watson in IBM RPA for Gen AI applications.

I'm currently using Automation Anywhere for automating Excel, database, and document automation. The use cases are mostly related to the accounts and finance department.

The infrastructure that Automation Anywhere has created is really simple. Compared to other tools such as Power Automate, it is more user-friendly and faster. The benefits of Automation Anywhere, along with my experience automating with Python, make it easier to automate Excel and UI-based automation tasks.

They can provide more features for desktop application automation. They don't have extensive capabilities for automating desktop applications. While we can automate desktop applications using paths, it is not very accurate. I haven't used AARI extensively, but I have created one or two processes that have AARI infrastructure. I have used forms for those processes.

I have been using Automation Anywhere for 4.5 years.

Besides Automation Anywhere, I have used Power Automate. The cost of Power Automate is significantly lower compared to Automation Anywhere, which is one advantage. However, regarding proficiency and overall functionality, Automation Anywhere is much better.

The setup process in Automation Anywhere is really easy. While I haven't worked extensively on moving from development to production in Power Automate, with Automation Anywhere, we just need to import the bot and export it into the production environment. The process typically takes 10 to 15 minutes.

While I don't know the exact figures, Automation Anywhere is approximately 10 times more expensive than Power Automate, possibly even more. I have a general idea of the cost for one runner machine, but I don't have exact information about their charging structure.

They have comprehensive videos related to each action in Automation Anywhere. They have created entire videos and classes on the Automation Anywhere University website, which serves as a direct learning resource. Performance with Automation Anywhere is really good and much better than Power Automate. On a scale of 1-10, I rate Automation Anywhere an 8.