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Automation Anywhere pros and cons

Vendor: Automation Anywhere

4.2 out of 5

556 reviews
95% willing to recommend

3,895 followers

Pros & Cons summary

Automation Anywhere automates tasks, enhancing productivity and efficiency. Its user-friendly interface benefits non-technical users. Seamless third-party app integration and cloud deployment offer flexibility. Advanced IQ Bot features improve data processing. However, stability issues like system freezes, limited app integration, and insufficient error handling impact functionality. The licensing model restricts flexibility, while inconsistent technical support poses additional challenges. Tech buyers should consider these factors when evaluating Automation Anywhere for their businesses.

Buyer's Guide

Get pricing advice, tips, use cases and valuable features from real users of this product.

Prominent pros & cons

PROS

Automation Anywhere helps organizations increase productivity by automating routine, repetitive tasks.

It features MetaBots, which allow business users without coding knowledge to create automation through drag-and-drop functionality.

IQ Bot, part of Automation Anywhere, excels in processing unstructured data, offering cognitive automation capabilities.

Automation Anywhere provides seamless integration with APIs and various systems, enhancing its flexibility and applicability.

The platform supports reducing operational costs by automating tasks traditionally performed by human employees.

CONS

There are challenges related to the stability of Automation Anywhere, such as unexpected freezes and crashes.

Integration with secondary environments and other tools is reported as difficult, requiring significant technical knowledge and efforts.

Users experience dissatisfaction with technical support, highlighting issues with response time and effectiveness.

The high cost of Automation Anywhere and its components poses a problem for many users.

Improvement is needed in Automation Anywhere's OCR capabilities for better accuracy in data extraction from documents.

Automation Anywhere Pros review quotes

LJ

Logeshbabu Jothy

Head Transformer at FLSmidth

Sep 24, 2019

The ability to create automation itself is a benefit that reduces human error and enhances efficiency. Technical support is unsurpassed.

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W"

William "Sonny" Kocak

Sr. RPA Developer at Ally Financial Inc.

Dec 30, 2018

Its integration with source control is very refreshing. There could be a little bit more maturity around how to do some of the features, but not having to go outside the app, not having a separate set of procedures, allows you to check in and check out right from within the app. You can make edits and uploads and undo your checkouts.

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Automation Manager - Nordic at a financial services firm with 1,001-5,000 employees

Jan 13, 2019

One of the features that we have used the most is an action in the Workbench called Object Cloning. We find that very reliable and very useful for implementing different business processes.

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Automation Anywhere

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Group Manager at IBM

Mar 23, 2021

There are multiple levels of cloning. In case screen cloning doesn't work, you can do object-based cloning or keystroke-level cloning, depending upon what parameters are available to you and what is the level of information that you capture. You can traverse between object cloning, which is the lowest form of cloning to a stroke-based cloning, which is like taking care of each keystroke-level which is made by the agent.

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Director Of Innovation at Quantum AI

Feb 3, 2019

What I like about Automation Anywhere is the object cloning and the way you can move the mouse and either go to a particular point or go to an element. That's very easy and intuitive in Automation Anywhere... If I need to mimic a human behavior, I will use Automation Anywhere.

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Manager, Automation at Boston Scientific

Jul 1, 2024

The most valuable feature of the platform right now for us is just getting the most out of the tool. When I first joined the company, we were on version 11, which is the on-premise version of Automation Anywhere. Getting over to the new cloud platform A360 has enabled us to get the most out of general RPA or robotic process automation.

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reviewer2278983

Executive Director, Business Analytics & Optimization & RPA Head at a hospitality company with 5,001-10,000 employees

Sep 18, 2023

The whole suite of RPA modules that they have is very good. They have three environments in which you can do your automation. You have development, staging, and production environments. These are run by licenses as well, which is very good. There are a lot of ways of automating processes with this application.

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Vaishnavi Suresh

Sr automation development at a manufacturing company with 10,001+ employees

Apr 9, 2024

It is very user-friendly. The AI capability that nowadays I am seeing in Automation Anywhere is very good. They have plug-and-play AI solutions.

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SM

ShripadMhaddalkar

Director of Operations at XLNC Technologies

Jul 10, 2019

This boosts the customer confidence and experience. When the customer experience increases, obviously sales will increase.

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GB

Guruprasad Belle

AVP at Mphasis

Sep 3, 2019

There is one user registration process in one application where there is no API which has been published by that framework. This is a very proprietary in one application by a third-party. So, there was a help desk, and whenever a call went to the help desk, they had a front-end where they created these user registrations. Now, this is completely automated for all employees who are onboarded. We receive the data, it is put it into Excel, and from Excel, it will update it into the particular tool where the registration happens.

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Automation Anywhere Cons review quotes

LJ

Logeshbabu Jothy

Head Transformer at FLSmidth

Sep 24, 2019

It is difficult to learn all the possibilities that the product and automation itself offer.

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W"

William "Sonny" Kocak

Sr. RPA Developer at Ally Financial Inc.

Dec 30, 2018

Regarding the UI, once you're in some of the screens there are fixed dialogues. They are a set size, so there's a lot of horizontal scrolls and vertical scrolls.

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Automation Manager - Nordic at a financial services firm with 1,001-5,000 employees

Jan 13, 2019

The main things I've found that could be better are small things that can be annoying when you're using them a lot. I would recommend they add a feature where, if you mark the start of an "If" sentence it will highlight the end of the "If" sentence. That would make it easier to get a better overview.

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Automation Anywhere

Free Report: Automation Anywhere Reviews and More

Learn what your peers think about Automation Anywhere. Get advice and tips from experienced pros sharing their opinions. Updated: April 2025.

849,190 professionals have used our research since 2012.

Group Manager at IBM

Mar 23, 2021

My experience has been that if the person who codes the bot is not very well-trained, then they might create unstable bots. So, it's not the platform. It is just how somebody has coded the bots which can bring lot of instability to them. I recommend that when you are using a coder that the person well-trained and have a good amount of experience already working on bots. They shouldn't be newbie or beginner who comes in to code because that will impact the quality of the code itself.

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Director Of Innovation at Quantum AI

Feb 3, 2019

There's a loss of overhead on the computing resources in Automation Anywhere. If you have an encrypted bot, the Automation Anywhere software has to read it first, decrypt it, and run it. So there is a potential that, if the logic of the bot isn't good enough, a lot of CPU and memory overload will happen. This is something which Automation Anywhere should look at because it takes a lot of computing resources. I have seen CPUs running at 100 percent.

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Manager, Automation at Boston Scientific

Jul 1, 2024

We are at an inflection point where we have automated so much that just keeping the lights on certainly takes 20% to 50% of the time, depending on the time of year. Being able to enable the stakeholders is one of my main focuses. If we are automating their process, I want them to continue owning that as much as possible. We are just expanding on the bot insights. From a security perspective, there have been some challenges for us getting our customers in there from a role-level security perspective and making sure that they have full access to the control room and their automation after it is automated.

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reviewer2278983

Executive Director, Business Analytics & Optimization & RPA Head at a hospitality company with 5,001-10,000 employees

Sep 18, 2023

Their license model needs to be improved. The biggest issue for me is that the license is tied to a person, and it is not something that I can pass if I want to use it for the first five hours and pass it on to you for the next five hours and so on. When we automate, the license is tied to me, and if you or somebody else needs to use that license, as a COE administrator, I need to transfer the license from person A to person B. This is something that I have always told them that should not be this way because you want to utilize your licenses effectively.

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Vaishnavi Suresh

Sr automation development at a manufacturing company with 10,001+ employees

Apr 9, 2024

Automation Anywhere courses are a little bit complex to understand. You need a little bit more time, and accessibility is also a little bit of an issue.

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SM

ShripadMhaddalkar

Director of Operations at XLNC Technologies

Jul 10, 2019

Automation Anywhere is a tool. It is not able to go ahead and extract the hand-written documents. Most of the automation tools that we have in the market are not able to get an accuracy of close to 80 to 90 percent on hand-written documents. So, I'm eagerly looking at a release from Automation Anywhere, wherein they could plug in an LP or look at some sort of a platform which could convert hand-written documents into a readable format. If they could bring in they own platform, this would make a big in-roads for the entire automation industry.

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GB

Guruprasad Belle

AVP at Mphasis

Sep 3, 2019

There can be some options to connect to the database directly where we should be able to add some data.

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