Automation Anywhere Reviews

The primary use case is to automate any type of process, mostly for payments, wealth management, and loans.

The bots replicate human behavior in front of a computer.

We are automating all our mundane processes, making people more creative.

• The most valuable feature is its Control Room.
• It is a user-friendly tool for developers and easy to learn.
• The product is easy to integrate.
• As a tool, IQ Bot is easy to use, powerful, and very competitive compared to others.

I would like a better code migration solution, because this is something that we do a lot.

It is a complex solution to make stable.

It is a powerful tool for scaling that sometimes makes the process seamless.

It took one year to scale to the amount of bots that we are currently using.

The technical support is very helpful. We have almost 24/7 support. We also have a representative who works closely with us to make sure everything get resolved as quickly as possible.

We did not use another solution previously.

The initial setup was complex.

The first time, we used an integrator for deployment. They were good, but we don't work with them anymore. Now, we work with Automation Anywhere.

We measure our ROI by the money that we save.

Our annual licensing costs are about $500,000.

We did not consider another vendor.

It is a great company with a great product and support. You should consider this tool if you want something powerful and user-oriented.

While I haven't taken any courses through Automation Anywhere University yet, my team has.

We try to automate processes within the operations department of our company.

For Automation Anywhere, there are a few commands that are my favorites. The object cloning command is the strongest command that I've worked with, as well as all the Excel commands.

You do not need to have IT skills. I come from a finance background, so I can attest to the fact that you do not need IT skills to use Automation Anywhere to leverage it on your teams.

More interactions with PDFs would be great for Automation Anywhere. 

The ability to use more legacy technology for object cloning, flash plugins, etc.

A lot of their Excel commands could use some improvement. I noticed sometimes the functions don't work properly or the ability to use over a macro isn't as efficient. So, definitely the Excel commands and the ability to use formulas for Excel could use improvement.

Automation Anywhere has had a increased positive impact in terms of stability. Leveraging the use of this technology with other emerging technologies has had a positive impact on our company.

With scalability, it is all about the frequency. I can have the bot run 24/7 or I could have the bot run on weekends. In terms of scalability, it definitely works faster and more than a human does.

When it came to a lot of people in our company just doing mundane, repeatable tasks, we realized that they are not interested in their workflow. So, if we can automate the tasks that are mundane and repeatable, our employees will be able to engage in more higher value tasks, then be happier at work.

It was a straightforward setup. There are definitely some hurdles that we had to go through. 

Just trying to get IT and Automation Anywhere to work together to build a resilient solution was a bit of a challenge, but it was more straightforward.

I would give it a 10 out of 10. The ease of use of the application is very smooth for us. Coming from a finance and business background, I did not have any challenges using the application. It is extremely versatile. I can use it with internal applications, external applications, websites, Excel sheets, and so many other documents. So, it's definitely one of the best of RPA applications that I've used yet.

Our use case is mainly finance related. We've used Automation Anywhere to automate a couple of applications with respect to statement analysis and daily manual processes. 

We check if the process is automate-able, meaning there is no human interaction needed, no judgments to be made, etc. If the process is a candidate, we then move forward and start automating. We also look into the systems involved, because some systems have restrictions with respect to automation.

Overall, we've saved a lot of time. There's a recent process that we automated, which saves around 200 to 300 hours each month, depending on the number of accounts that come in.

Automate Anywhere can just mimic what a human does. That is the overall feature I can talk about. With respect to specific features, my main focus is with IQ bots, because they can learn by themselves, which is very helpful in a finance background where we're looking at statements and the like. There's a little bit of coding that you need to do and then you can just start teaching it.

This solution is very easy to use since it's a pseudo-code based language rather than workflows. It's very easy to analyze, especially when it comes to getting back to your code, making changes, or resolving an issue. It's not only the development that you need to look into. You also need to look into the maintenance point of view. You need a little bit of a technological background, but that's really just an add on. Even if you don't have it, you can really mimic a manual process that you're doing for simple use cases, so it really helps.

One aspect of the solution that needs improvement is with respect to its stability. There are a lot of issues in the tool. There are a lot of breakdowns. We report these issues to Automation Anywhere and they come back with a fix, but it takes some time. At least the fact that we know those errors up front really helps us to design the code. However, with respect to some features, we've finished designing and then we realize that it's not going to work, so all our effort goes wasted.

Stability has yet to get there. There are issues with the tool such as breaking down. When we have the bots run on our local system together, we might need to restart on the second or third day. There are a few limitations, which I'm sure they'll overcome with time, but until then, we have to modify our code to withstand that drawback.

If you have coding background, it's very simple. There will be no effort at all. For a non technical background person, it might seem a little complicated at the start, but with all the drop-downs and pulls for loops and ifs, it gets really easy.

The course is wonderful. The module is really amazing. I tell my peers to take the course. Certification I wouldn't emphasize as much, because the questions asked in the certification versus the module do not sync with each other very well. However, if you finish the module, when you get a use case up front, you will know what feature is best to use. After doing the course, I know all the easiest ways to do stuff. So this course will really help a person.

Our primary use case is the insurance of clients.

The solution has improved our organization through its integration with other products. We can integrate multiple platforms through the use of Automation Anywhere via the use of third-party APIs, so there is no human intervention at all. Everything happens on the back-end.

Automation Anywhere is excellent for integrating with other solutions. It provides the ability to leverage the APIs of third-party solutions. We use some of the already built-in MetaBots to then scrape the data and manipulate independent data that we need in order to integrate with other third-party solutions.

• IQ Bot
• Cognitive automation: The ability for the product to learn based on corrections made, such as exceptions and the way those exceptions are handled. Then, these are taken into consideration for future exceptions of similar type (autocorrecting).

I would like to have a bot as a service platform on AA Cloud. This would minimize the installation process, and we wouldn't need to have all the hardware to support the platform in-house.

We have worked on several different projects, so far. From prototypes to production, on average, scaling our bots takes somewhere from three to six weeks.

The technical support is great.

The Automation Anywhere University is very good. I liked the courses and the videos, which were included. I found it to be very intuitive and educational. 

The initial setup is pretty straightforward. The videos on the Automation Anywhere University are extremely helpful during this process.

We used a consultant for the deployment.

We are currently measuring ROI based on cost, labor and time to market metrics.

UiPath and WorkFusion were also on our shortlist. We selected Automation Anywhere based on the product's ease of use, functionality, development environment, and workbench. This product surpassed what these other competitors had to offer.

In addition, we have a market which allows us to get products developed in timely fashion. This is beneficial to partners and clients, alike.

Automation Anywhere is one of the products which allows you to leverage the power of RPA digital workforce technology is a timely and scaled approach. Compared to other RPA solutions on the market I have worked with, AA surpasses its competitors by far.

The growth of Automation Anywhere product's stability, functionality, and technical advancements demonstrates the company is dedicated to its product, clients, and partners. It is evident that the product will only get better.

The ease of use for developers utilizing this solution is excellent. I’ve abandoned the use of WorkFusion from our practice due to its limitations. Automation Anywhere, in particular, allows us to extend the functionality of the platform by writing our own DLLs, so we are able to easily integrate it into any RPA process that we may be developing. At the same time, the ability for us to use other users' bots downloaded from the Bot Store has added a huge amount of value to the product and our ability to get to market quickly.

I don't use Citrix.

We are the implementer and sales partner of Automation Anywhere. We have implemented hundreds of business processes for clients in the banking, insurance, and manufacturing sectors. We use Automation Anywhere to help our clients automate routine tasks.

Automation Anywhere can be deployed on the cloud or on-premises based on the client's requirements.

Programmers with good logical thinking will find the learning curve of Automation Anywhere to be relatively easy. Non-programmers can also learn to automate parameter configurations with relative ease, but they may find it more difficult to automate tasks that require customization or workflows.

Automation Anywhere has helped our clients' organizations during the lockdown period in the last two years, from 2020 to 2021. Our clients who were using automation were very happy because the bots could run while the people were away. We were able to control the bots remotely and scale their businesses. In fact, there are several use cases where we implemented solutions solely for scaling purposes. Our clients used to receive millions of records that needed to be processed within a defined time frame, which was not possible manually. This is where the RPA solution using Automation Anywhere came in. It allowed them to scale up their businesses. One particular use case that I still remember is the insurance for farmers' crops. Farmers need to be issued crop insurance policies within a given time frame, as the crop cycle is typically three to six months. This needs to be done well in advance, and India is a large agricultural industry with millions of partners. The scale of this process is huge. There were some complications involved in this process. For example, we had to connect to bank accounts to verify whether payments had been received, and then connect to the insurance system to issue the policies. Even though I am simplifying it, there were many complexities involved.

It can provide our clients with scalable automation to a certain extent. However, as the processes become larger, the optimization decreases and the performance suffers. This is because of the scaling and the processing that needs to be done. To address this, we also use open-source programming to do the processing outside of the RPA tool and then call those libraries from within Automation Anywhere.

It has many connectors, so we can easily integrate with other applications.

Automation Anywhere has helped our clients increase their automation consumption. For one of our banking clients, we automated 85 percent of their processes, significantly reducing the amount of human involvement and only requiring human interaction in the approval process.

Automation Anywhere is fully configurable. It has several commands that can be used to configure the parameters, and it is easy to use.

Novice users are able to automate basic applications using Automation Anywhere. Business processes are more complex and require experts to be brought in to automate. The automation process can be made more user-friendly.

I have been using Automation Anywhere for eight years.

I give the stability of Automation Anywhere a nine out of ten.

I give the scalability of Automation Anywhere a nine out of ten.

The technical support is good. They stay within their SLAs.

Positive

We have used Automation Anywhere and UiPath, and in one place, we have also used Power Automate. We find Automation Anywhere and UiPath to be very easy to implement. Both products have a lot of features and are configurable. We can connect to any specific data source, such as Oracle Finance or Salesforce, through an API, or we can do desktop automation using either tool. Power Automate also allows us to connect to various data sources for automation. However, it is mostly cloud-based, which is not ideal for our banking and insurance clients. They prefer on-premise solutions. Power Automate does offer an on-premise solution, but it only supports desktop automation. For workflows, we need to use the cloud-based solution. This is a limitation of Power Automate. In terms of cost, Power Automate is much cheaper than Automation Anywhere and UiPath.

Assuming that the infrastructure is in place, the deployment of the Automation Anywhere components, which include the controller, parts, and studios, can be completed within a maximum of five days.

Automation Anywhere is generally more expensive than Power Automate, but they may offer a better price for large volume consumption. 

On a scale of one to ten with ten being the most expensive, I rate the price of Automation Anywhere an eight out of ten.

I would rate Automation Anywhere ten out of ten.

API integration is a good thing. However, it takes longer to implement than RPA. Once implemented, API integration can execute tasks faster. The cost of API automation is higher than RPA because it requires specific programming by experts.

Automation Anywhere itself does not require maintenance. Only the processes need to be maintained, as they may need to be updated to reflect changes in compliance requirements, government regulations, or the underlying systems. Additionally, patches to the Automation Anywhere software may sometimes cause changes to the processes, which may require maintenance. We currently have 150 processes, and two experts are able to maintain all of them.

Automation Anywhere is similar to Blue Prism. We do a lot of process mining and RPA tasks. We've used it in some very large companies. It's for automating activities in large service centers like home loan originations, insurance claims, or for service desks for utilities for telephone companies.

Companies were trying to eliminate a lot of manual processes that were being handled by people at keyboards and some of the repetitive nature. A lot of it is the front-end handling of incoming phone calls or incoming service requests that might be sent via email or text. Rather than having people look at the request on a green screen or on a website, the robots would actually handle some of the routing of the requests or the routing of the documents. For example, for a home loan application or some kind of claim. A lot of the time, most of the companies have people sitting in a service center, receiving those requests and reviewing them. However, now, a lot of the inputting of the data can be handled by the robot.

The solution is easy to deploy. It scales. It's easy to configure. They are pretty generic. There's not a lot of difference between any of the three big RPAs. 

Automation Anywhere is very focused on the Microsoft world. They don't do anything other than Windows and Microsoft, whereas Blue Prism and UiPath compete with other platforms.

The learning curve is low. It's faster to learn than the others.

Some people in my company have used the Co-Pilot functionality. Right now, they use Salesforce, although they have their own RPA now and they are going to replace it with MuleSoft's automation.

Automation Anywhere's ability to provide automation at scale for Microsoft is excellent. 

The integration of RPA bots, APIs, or business applications and documents is pretty robust.

They should consider being more multi-platform.

I've used the solution since 2018. I've used it for about five years. 

I've never used technical support.

I've also used Blue Prism in the past.

My understanding is that the initial setup is pretty straightforward.

The project would dictate how long it would take to deploy. It could take a couple of days to a couple of months. There's a question of governance proliferation and compliance that needs to be considered in RPA. The internal policies would affect the overall setup. 

There is maintenance in the form of updates. It doesn't take much maintenance. We don't use bots and therefore do not need to maintain them.

I don't have any thoughts on pricing or licensing. 

For someone who wants to use an API integration instead of a robust process automation solution, I'd advise it depends on the culture of the company, and the complexity of the integration that one wants to do. Depending on the culture, on average, it's a 50/50 split. There are some environments where RPA is the right thing to do since it's quicker. It's faster. It's easier to manage them from the perspective of just configuring the conformance and compliance with internal policy. However, in other parts of the same organization, you might need API integration depending on what you're integrating.

I'd rate the solution seven out of ten. Nobody gets a ten. Nobody's perfect.

We are using Automation Anywhere for the automation of supply chain management, logistics, and procurement processes. We are automating invoices and supply chain processes.

By implementing Automation Anywhere, we wanted to automate repetitive tasks. Because of this solution, my business is able to complete the work quickly. It saves a lot of effort and hours. It is time-efficient and cost-efficient. It reduces human error and manual effort.

It takes three to six months to realize its benefits because businesses need some time to understand what is the difference, but going forward, with the enhancements, there is a reduction in the cost and errors.

The integration of RPA bots, APIs, business applications, and documents is easy in Automation Anywhere. It is not difficult to get the details from the Automation Anywhere University, learn it, and do it. There is training for everything. For the APIs or document processing, there is limited material, but anyone can still learn it on the go. We have a portal where we can ask questions and get answers or suggestions.

Automation Anywhere has helped our organization increase its automation consumption, but I do not have the metrics.

I use SAP connectors, and I use Excel operations and Windows operations. I also use the OCR functionality and the functionality for sending emails. 

It is easy to learn. There is an assistant in Automation Anywhere, so even a layman can access it, utilize it, and quickly learn it. It is not a problem. It takes a week for a new person to start working on it. It is straightforward. 

There are not many areas for improvement. As compared to V11, A360 is more user-friendly and flexible. It is fine. They have even included support for ChatGPT, Azure, and other things in the latest version. They have incorporated many latest technologies, such as AI, and there is always scope to improve the processes and have more stability.

I have been working with Automation Anywhere for the past six years.

I can rely on it. 

Going forward, I can do more and more automations to save time. I can improve the business processes with the latest technologies as well, so from the scaling perspective, it is good.

I know our team is using Automation Anywhere, but I am not sure whether any other team is also using it. There might be more teams using it. 

We have plans to increase its usage. We are getting more projects.

For me, it is easy. Generally, if I am not able to understand something, I go through the documentation, and I am able to find the information quickly. In case of any issues, I inform the platform team, and they raise a ticket and get in touch with the Automation Anywhere team. They involve me in the issue description, but it is completely owned by the platform team because they do the first level of testing and go ahead with ticket creation and other things. The problem always gets resolved. In terms of time, the duration depends on the availability of the platform team. 

Positive

I did not use any other solution previously.

I was not involved in its deployment. For its maintenance, the platform team is there, and they are doing the maintenance activity.

It is an easy tool and easy technology. It is quick to learn. You can use Automation Anywhere University for learning.

Excel advanced operations are very good. Document processing is also very good. Handling of the web forms and sites is also good. Before using this solution, I thought it would take me time to automate all the processes, but I was able to use it easily.

Automation Anywhere is at the number one position now. That itself proves how good it is and how well it is doing. From the time I started using it, it has been going up. It never went down. There are more features and more technologies coming in.

To someone who wants to use API integration instead of an RPA solution, I would say that you can utilize the API integration in RPA as well. It might be a little faster in the API, but for certain business processes, you need user intervention or user clearance. In such cases, RPA is required.

Overall, I would rate Automation Anywhere an eight out of ten.

We typically use Automation Anywhere for backend operations and financial processes, such as APR.

The biggest benefit of Automation Anywhere is that it makes our processes error-free. Accuracy is how you build efficiency within the system and increase productivity.

Document automation, one of Automation Anywhere's core features, is excellent. All the other features are also useful, and their cloud solution is pretty seamless. 

Automation Anywhere is relatively accessible to non-technical business users. It's about 60:40. Around 60 percent of the solution is intuitive, but you still need to do some work to learn the platform. The company offers strong learning resources. Most people can easily learn Automation Anywhere in a couple of months using tutorials.  

Automation Anywhere works with POST and REST APIs, so it's easy to integrate with any platform or application. Automation Anywhere is applicable to any industry or department where there are large volumes of processes that are straightforward and require no manual human intervention. 

I have used Automation Anywhere for nearly four years.

I rate Automation Anywhere 10 out of 10 for stability. 

I rate Automation Anywhere 10 out of 10 for scalability. We usually optimize one or two processes until we can achieve an ROI and scale them up for the entire organization.

I rate Automation Anywhere support 10 out of 10. They have a solid team to address any issues or glitches as they arise. 

Positive

We typically deploy to Automation Anywhere's public cloud. We haven't used the private cloud option because it's expensive. I'm the project delivery manager, so I was involved in the deployment. It doesn't require any infrastructure because it's in the cloud. 

The deployment time depends on the complexity of the processes. Simple processes can be configured in a couple of weeks, but complex projects might take up to three months. 

The number of people involved also depends on the client's needs and the licenses purchased. You need a developer license for each engineer. Automation Anywhere licensing is based on the individual users, not the partners. For example, let's say a project will take one engineer three months, but the client wants it done in 45 days. You would need to double the number of engineers and pay for an additional license. 

Automation solutions require some maintenance and change management because no process remains constant. You will need to update and optimize the bot as the process mechanism changes. 

We have seen an ROI. It's hard to give a solid metric because every organization has a different way of calculating it and it varies between processes. However, I can say that Automation Anywhere reduces costs while increasing productivity and accuracy. By automating repetitive tasks, we can shift our human employees to more productive work that requires imagination and creativity. 

Automation Anywhere is expensive. They should consider lowering the price to make Automation Anywhere more affordable to SMEs, which comprise a huge segment. The license is annual, not monthly. You need to pay for some of the advanced features, such as document automation, which doesn't come with the base package.

I rate Automation Anywhere nine out of 10. RPA can be integrated with API and integrated on top of any application. However, it's always better to go with API if you have that option. It's steadier, more scalable, and more robust. The best part about RPA is you can create a hybrid model, so you can use API when available or RPA when that isn't the case.