Automation Anywhere Reviews

I use Automation Anywhere for the reconciliation process in the finance sectors, telecom industry, and banking and insurance sectors. Mostly, I use it for reconciliation and data feeding for SAP and Oracles applications. Sometimes, I use APIs, too.

Automation Anywhere has improved the way our organization functions. With every release, the tool improves its standards and technical aspects. They have also improved a lot from the security point of view. IQ Bot structures the unstructured document. It is very important to our organization. The time taken to realize the benefits of the solution depends upon the process. If it is a simple process, we would need one month.

IQ Bot is valuable to us for document understanding.

The product has to improve document understanding. It must also provide more training.

I have been using the solution for more than seven years.

I rate the tool’s stability a nine out of ten.

The product is deployed across multiple departments and teams. More than 200 people are using the solution in our organization. I rate the solution’s scalability an eight out of ten. We faced some problems while scaling the tool. Once we upgrade the package, it doesn’t work. When we update the package again, the issue gets resolved.

It is very easy to contact the support team. The team responds to our queries within a day. The product provides different levels like Platinum, Gold, Silver, and Bronze. If we enroll in the Bronze level, the support team will help us, but the time will be delayed. They'll reply within a day.

If we choose Silver, the team replies within two working hours. However, we get a response from the team within a day. The team reaches out to the customers who have raised tickets. The support team responds quickly. The team shares the documentation with us. If it doesn't work, they will immediately set up a meeting, look into the issue, and try to help us with the steps to follow.

The support team follows certain steps. If we raise a ticket, they provide some steps in a document containing the solution to our issues. We can immediately connect with the right person if it doesn't resolve our issues. To save time, if we raise a request to connect with the support team member, instead of sending a document, they should immediately connect with us to provide support.

Positive

It's very easy to deploy the tool. We just have to export it from the development control room and import it to another control room. We can select the files we need and export or import them. It is very simple, like a file upload or download.

The time taken for deployment depends upon the number of files or packages since we use multiple workflows and tasks. It depends on the file size. However, it should not take more than three minutes. Even if it is complex, the deployment is completed within three minutes. If it is simple or moderately complex, depending on the file size, it uploads within 30 seconds. While deploying the product, we can see the progress in the control room.

I have experience in deploying the solution. Whoever has the right to deploy can deploy the product. We can deploy it parallelly. The number of people required for the deployment depends upon the process. If it is five to six processes, one support team and one deployment team member is enough. We have five administrators. We also have 15 members in the support team.

The infrastructure team has some upgrade or patch activity every month. The team informs us about it. Usually, it happens only on weekends. Most of the bots will be idle on Sunday. It will run only for a few cases. Maintenance takes three hours monthly.

I have seen an ROI on the solution. The ROI depends on the use case. Some use cases have more documents we have to read, and we need to feed them into some applications. We check the FTE benefits and calculate the ROI based on it.

The product’s pricing is reasonable. The pricing depends upon the partner. We can get Runner, Attended, Unattended, IQ Bot, and Bot Insight licenses. The price is reasonable if we can get whatever the organization needs. There are no additional costs.

The product fails in some environments. In some applications, the product behaves weirdly. UiPath is mostly accurate, and we are able to automate it. Automation Anywhere has to improve its technical features. It doesn’t work in some applications without any workaround. UiPath has better stability than Automation Anywhere. Everything works perfectly in UiPath. Sometimes, some controls don’t work after an upgrade in Automation Anywhere. We must update the package again to make it work. Compared to Automation Anywhere, we might have to wait longer for UiPath’s support team.

Currently, I am using Automation 36O. The solution has added Google, Microsoft, and forms recently. We can easily integrate them. We can build a custom form for an Attended bot. The user can feed data, and the bot can pick it up and run it. Most of the tools have integrated this form. Instead of creating custom forms, the product provides an in-built forms section.

The solution has drag-and-drop features. There is no coding. If a person is well versed in coding like Java, Python, and VBScript, they can integrate the product. Even if we have no technical skills, it is very easy to drag and drop. It will work. We just need logical thinking.

The time taken to train non-technical employees depends upon the employees. Within two weeks, the employees would be able to understand the tool. They would also be able to develop simple processes. It is easy to expand the product across an entire company.

Integrating RPA bots, APIs, business applications, and documents into the solution is not hard. It is user-friendly. Integrating any web application or third-party application like Salesforce is very easy. I have used Salesforce API and some third-party web applications. The tool also provides some in-built APIs developed by the web application team. When I face some restrictions, the team provides me with APIs, which are easy to integrate. If something is not possible to automate in GUI, we choose a different solution for API building. Everything can be done within Automation Anywhere. It is easy to integrate the solution with third-party products.

We haven't explored more opportunities. We are using only simple processes. I would choose an RPA solution over an API integration. We need to have some security controls and approvals before we can integrate APIs. In RPA, we can not only integrate API but also have other in-built action items.

People can definitely choose Automation Anywhere. We will see a lot of changes and improvements in the upcoming versions. Based on these updates, organizations will get more benefits from the tool.

Overall, I rate the product a nine out of ten.

We use it for doing automation inside of Citrix. It's for image-based automation.

It's very easy for business users to learn Automation Anywhere. You do not need to have technical skills in order to leverage the product. It is pretty easy to learn how to use it.

The learning curve in terms of making automations is low. It's a low-code platform. People are finding it very easy to learn how to do things. 

It might take six to eight weeks in order to train non-technical employees to use Automation Anywhere. 

It has been good for our financial management reporting. 

Using RPA bots and APIs is easy. It's easy to integrate.

Automation Anywhere has helped us increase automation consumption. We do a lot of financial reporting, even on SAP. We've done a lot of automations around ERP and our SAP database.

Automation Anywhere was difficult with certain applications with respect to Java platforms. For these, we'd likely use UiPath instead. Handling Java-based applications or browser-based applications could be better. 

Automation Anywhere should have more Excel-related functionality. 

I've used the solution for four or five years. 

The product is not at all stable. They should improve the stability.

The solution scales enough. We haven't faced any scaling problems. 

The product has a very good support team. We have not had any major challenges with them.

Positive

We also use UiPath.

We migrated to a gateway situation. It was challenging as the architecture was different. We faced a lot of issues and it took time to migrate. There were a few functionalities that were not working and we needed to recreate the workflows. When we started, most of the ports were not working. The migration did not go as expected. Then, there was a new version of my initial VPN. It took more than a year to migrate.

The solution does require some maintenance. You do need to maintain the bots. 

We have witnessed an ROI while using Automation Anywhere. 

The pricing is still high. For every new feature, there is an additional charge.

I'm an Automation Anywhere customer.

We have not yet started using Co-Pilot.

I would rate the solution eight out of ten. It's good for automating processes. 

I use Automation Anywhere to automate multiple desktop applications for data filling, data collection, and information downloading.

Automation Anywhere assists customers in building automation to streamline workflows where they require multiple tools, thereby saving valuable time.

The learning curve to train semi-technical people is around one month.

Automation Anywhere saves us costs. To have a human perform the same job would cost four times as much. The solution also replaces humans in repetitive, tedious tasks, thereby enhancing employee satisfaction. We observed the benefits within the initial four months of usage.

Automation Anywhere's capability to automate critical scenarios for delivering scalable automation is absolutely solid.

The integration of RPA bots, APIs, business applications, and documents in Automation Anywhere are integral components.

Automation Anywhere has helped our organization increase its automation utilization. Prior to using Automation Anywhere, we needed four employees to accomplish the work that can now be done by just one with the help of Automation Anywhere.

Automation Anywhere's image reader is the most valuable feature.

AI would enable improved automation and faster training times that would be reduced from one month to one week.

I have been using Automation Anywhere for almost six years.

The stability of Automation Anywhere is the best among all these automation solutions.

Automation Anywhere excels at scalability. We can effortlessly deploy thousands of machines. I give the scalability of Automation Anywhere a nine out of ten.

We provide our own support and do not depend on Automation Anywhere's support.

Neutral

The initial setup is complex, primarily because of the time required for the first deployment. The deployment takes one hour. First, we need to ensure that the infrastructure is correct, install the automation workflow, and then implement each of the workflows on them. Afterward, it should be run for one to two days before handing it over to the employees. Two DevOps administrators are needed for the deployment.

We implement Automation Anywhere in-house.

Our organization has seen up to four times the return on investment.

Automation Anywhere is expensive, making it suitable only for enterprise organizations. Although there are more affordable solutions available, they lack the comprehensive features of Automation Anywhere and cannot scale to meet the demands of large organizations.

I rate Automation Anywhere an eight out of ten.

It is challenging for non-technical individuals to utilize Automation Anywhere. Automation flows are authored by humans, making it impossible for non-technical individuals to directly program Automation Anywhere.

I also use Blue Prism and UiPath alongside Automation Anywhere.

For someone who wants to use API integration instead of robotic process automation, it is important to note that APIs cannot be utilized in all desktop integrations. As more individuals transition to the cloud, it is recommended to employ a combination of both APIs and robotic processes.

Automation Anywhere is deployed on 100 hosts, each with 100 users.

We offer a periodic maintenance review for the individuals utilizing the solution to ensure the functionality of the workflows we have implemented. The maintenance process requires the involvement of three individuals.

Five percent of the time is spent on maintaining bots.

There are several scenarios that function well when we design the workflow, but they do not function properly in the production environment due to intermittent issues that may occur with the specific host. Consequently, it is essential to always take into account the type of host and ensure that it can handle special cases automatically, relieving the burden from the workflow creators.

I am using Automation Anywhere to automate tasks with desktop applications. There are SAP applications, ERP applications, and browser-based applications. The business is related to the airline.

Automation Anywhere helps a lot. It saves time. Recently, we automated a process that used to take 5 minutes for an application, and there were 500 applications. It used to take a lot of time. Now, it takes only 1 minute for an application. The time savings vary based on the process. For some processes, it saves 70% of the time, and for others, it saves up to 50% of the time.

It frees up people from manual and repetitive tasks. They can do other interesting tasks.

Automation Anywhere is very stable. At run time, Automation Anywhere can let you know which line of code the bot is running and what it is doing. It is very clear. It is also easy to debug. When you have some change requests or you have to update the new version of the code to fix something, Automation Anywhere can help you to do the code review. Similar to GitHub, you can see the difference between the two versions. It is very good for that purpose.

When working with Excel, unlike other tools such as UiPath, Automation Anywhere does not have the standard variables for .Net data types. It does not support data tables and many of the data types supported by Microsoft and the .Net technology. When designing automation, you need to use only the few data types that Automation Anywhere supports. For example, when you work with Excel, you need to do many tasks with the data tables, cells, and rows, but that is more difficult with Automation Anywhere than with other platforms.

It is not flexible for custom activities. With UiPath, you can use C#. You can use VB.NET directly. With Automation Anywhere, customization is more complicated than UiPath.

There are a lot of resources available on the Internet to learn Automation Anywhere. They have Automation Anywhere University, but the difficult thing is that it does not have a specific path for a beginner. When I was learning it initially, I had to choose randomly. I could not work out where to start. It is probably better now.

A good thing about Automation Anywhere is that when the bot is running, it displays which line of the code is running, but we also want those logs to be displayed on the web. When we implement an automation process, currently, we have to write the code to archive the logs. That is the thing they need to improve.

I have been using Automation Anywhere for almost 3 years. I am using Automation 360. It is web-based. 

It is stable.

I have worked with UiPath, Power Automate, and a few local automation tools available in our country.

UiPath is easier to use for business users than Automation Anywhere. Automation Anywhere is also not as good as UiPath for custom activities. It takes a month to train a non-technical user on Automation Anywhere. You also cannot directly use C# and VB.NET. If it starts to support all data types in the platform, that would make it easier to learn and use.

We have used Google or Microsoft OCR for document understanding. We have also used the API of a third party to translate the document and email it.

At this time, I prefer open-source solutions because of the cost.

It is deployed on-premises, and its deployment is straightforward.

The deployment of a bot used to take about three days. There were some steps for approval, and we used to manually deploy, but now, my company has CI/CD integration. We run the pipeline to automatically deploy. It is very fast now. It just takes an hour. We just need some approvals and we need to review the package. It is straightforward. One person is enough for deployment.

It is also easy to upgrade Automation Anywhere. It is not difficult. In terms of maintenance, one or two people are enough to maintain the bots. If there is any issue with the bot, we can resolve that within 5 days.

It is not too expensive, but there are many tools available in the market that can provide the same functionality at a cheaper price.

I have done some research on the automation market, and I see that there are many automation platforms. There are also open-source ones. Every organization wants to reduce the costs. Organizations are now considering cheaper platforms such as Microsoft Power Automate. Even my current organization is considering migrating to an open-source solution.

I tried the AI capability, but it did not help me much in reality. I did not find it stable. It will probably get stable in the future. 

We are using APIs for integration. It is a perfect way to integrate.

I would rate Automation Anywhere a 9 out of 10. 

We work with partners to implement the application on several customer sites, typically banking, financial security, and insurance. We work as a service provider. It's used, for example, in the banking sector to handle processes and tasks. It helps automate. 

We've implemented more than 3,000 business processes for customers. 

It helps improve performance and helps companies save time and money. Customers have been very happy with the experience so far. We've saved about 10% to 15% of time and costs. One robot can help replace a portion of the workforce. 

The security on offer is very good. 

AI has big potential right now. We're trying to support organizations that want to integrate it. We're trying to increase AI capabilities.

It's a pretty easy solution to use for business users that are not technical. They can learn the tool very fast. In maybe six weeks, even with no previous experience, they can go to the market to implement the service for the client. After a while, they can become very proficient in using it. 

It's easy to integrate with other applications. We can integrate automation into workflow APIs, business applications, et cetera. 

The product has helped increase productivity. 

There could be more training provided by Automation Anywhere. 

We've faced some economic problems based on the exchange rate. 

A major impediment to using CoPilot is that many of our users cannot access the cloud. They need to work with the on-premises version. 

I've used the solution for five years, since 2019.

The solution is stable. 

The solution has been scalable. 

Technical support is good. 

Positive

I'm also familiar with UiPath and IBM RPA.

How easy or difficult the setup is depends on the customer's level of knowledge. Most of our clients are in banking and require on-premises deployments. Even government entities cannot use the cloud. We are comfortable with deployments and find the process to be straightforward.  Sometimes it is difficult to upgrade from older versions. 

We have five people out of a team of 13 that can handle any maintenance. Maybe 20% of our team would be involved in maintenance. 

The pricing of the solution is flexible. 

We did compare Automation Anywhere with UiPath. Automation Anywhere could offer more marketing and training. 

I'm aware of the CoPilot feature. However, we do not have clients using it. We're trying to introduce the tool to the market and to the customer. However, it has the potential to be a good application. 

I'd rate the solution ten out of ten.

Our clients' use cases for Automation Anywhere are primarily finance and accounting, including accounts receivable, payable, reconciliation, and invoice processing. They also use it for supply chain and HR processes, IT, and contact center functions, among others.

Four or five years back, clients were looking to gain more accuracy and efficiency. Later on, they became more informed and educated about RPA technologies, and in the past couple of years, they have wanted one-stop solutions. They do not want multiple technologies or to deal with multiple vendors. They want a vendor or an OEM that can provide multiple technologies. That means not only RPA but something to handle integration document processing. They also want analytics and contact center solutions. 

It started with a technology through which a customer would gain efficiency and accuracy. Later on, the paradigm shifted and they wanted to deal with vendors who could provide all sorts of solutions to them.

The number-one feature is that Automation Anywhere can interact or integrate with all sorts of business applications.

The next most important feature is the cloud. That has been a game-changer. Currently, everyone wants to experiment more and more with cloud offerings. They don't want to spend money on setting up their internal hardware infrastructure. Automation Anywhere is the only tool that provides a pure cloud to customers. That is one of the key features. In the past couple of years, 70 to 80 percent of the deals I have closed have been for the cloud.

It's also very easy to use for non-technical business users.

Automation co-pilot integrates pretty seamlessly with day-to-day applications. The Automation Anywhere folks have added some advancements to that technology. I'm currently working on a couple of deals and we are using it as a solid unique selling proposition against other tools. For large organizations such as contact centers, automation co-pilot is going to fly for sure. It has already helped organizations increase productivity in the range of 30 to 40 percent, as a bare minimum.

Automation co-pilot has definitely helped to free up staff to work on other projects. That's one of the focus areas: Let computers do what they are supposed to do and what they are good at doing so that employees, associates, and analysts can focus on the things that they are good at doing.

In addition, the integration of RPA bots, APIs, business applications and documents in Automation Anywhere is seamless; it's very smooth.

They are already working on this: The boom of generative AI, the next-gen technologies, including advanced AI and ML technologies, are in the roadmap. I would like to see more and more AI integration and a bit more analytics. That would be great.

I have been working with Automation Anywhere for about six years. I am a reseller of the solution now, but prior to that, I was with Automation Anywhere.

The stability is a 10 out of 10.

It is definitely a very good technology. Automation Anywhere is a fantastic tool. But you need to have the right skill sets or the right partners to scale the journey. It's like having a Rolls Royce or a Mercedes. If you know how to drive it, of course, it is very easy to use it, but having an expert partner is crucial.

In terms of providing automation at scale, back in 2018 or 2019, the top five or top 10 customers of Automation Anywhere had more than 3,000 to 4,000 bots running in production. I don't think any other OEM had that sort of success story. Scaling up the journey with Automation Anywhere is pretty robust and a tested and proven technology.

Our customers deploy it in multiple locations and multiple departments. There are all sorts of models. I would rate its scalability at nine out of 10.

Their technical support is good.

Positive

I have worked on UiPath, Blue Prism, and a couple of projects on Power Automate as well. The number-one advantage of Automation Anywhere is ease of use. Number two is the success stories. Number three is that it is a mature overall ecosystem.

Deploying it is very straightforward, although I am not too involved in the nitty-gritty of implementation. My job is to prospect customers and work with them until the deal has closed. After that, I let my delivery team handle it.

We have a maximum of two people involved in deploying it. There is not much maintenance involved.

For technical employees, it takes about six weeks, and not more than that, to be trained to use Automation Anywhere. For a person without a tech background, it takes a couple of months, max. The learning curve is pretty steep for Automation Anywhere.

I have dealt with all sorts of customers, from small and medium-scale enterprises to large conglomerates. Across all of them, one commonality is that after the first year, they have all doubled their license count. 

They get a return on their investment very quickly, probably within six months the majority of customers get their ROI. After that, it is just a mushrooming effect. 

It is not only about cost savings. This technology impacts the top line as well as the bottom line of a company's P&L and balance sheets. Once they also realize its value, they come up with more asks and we scale up the journey.

Initially, they charged a premium, but now the rest of the vendors have increased their overall pricing and Automation Anywhere is not that high at this time. It's pretty viable.

I work in APAC, India and Asia Pacific countries, and customers here are very price-conscious. Every time I get a chance to work with Automation Anywhere, I tell them that I want a starter pack at a relatively low cost so that the customer can get started. But for customers based in Europe, The Middle East, or North America, Automation Anywhere is pretty competitive.

A couple of hours ago, I had a meeting with the group CEO of a multi-national corporation and he asked why he should use RPA when he can do automation using APIs and Python. That can definitely be done. If a customer has only a couple of processes to automate, I'll be the first person to tell them they don't have to invest in RPA. They can use scripting technology or API integration. But when we talk about scale, API automation with Python or any other type of scripting automation will not be the right choice. The reason is that it consumes a lot of time and is not that agile. That approach also becomes "person-dependent", meaning you have to keep the guy who developed that script around. If he is gone, your automation journey goes for a toss. When a customer wants to scale, they need a mature, solid, RPA platform such as Automation Anywhere.

I have numerous use cases for Automation Anywhere. One of these use cases involves retrieving data from the Etimad portal and inputting it into an Excel sheet, which generates reports for me. This is one of the tasks I have accomplished using Automation Anywhere. Additionally, I utilize Automation Anywhere in the Business Intelligence solution for SFDA. This platform generates reports regarding available medications or food items for purchase, whether from vendors or suppliers. I have several more use cases as well.

We have implemented Automation Anywhere to eliminate repetitive tasks for humans and enable them to concentrate on more relevant tasks that enhance customer engagement.

Automation Anywhere is designed for business users, providing a user-friendly UI that enables them to create and access reports quickly.

The learning curve of Automation Anywhere is brief. The solution permits drag-and-drop commands, and the documentation is straightforward to understand and follow.

Non-technical individuals can begin using Automation Anywhere within two months of training.

Integrating Automation Anywhere Co-Pilot with our organization's day-to-day applications is straightforward.

Co-Pilot has contributed to a 90 percent increase in productivity, as humans are now able to concentrate on tasks that provide greater value.

Co-Pilot assists in freeing up staff to engage in value-added projects. We employed this solution for an organization that had 3,000 employees working on repetitive tasks, thus allowing them to dedicate more time to relevant assignments.

Automation Anywhere has enhanced our clients' organizations by accelerating their tasks.

Automation Anywhere helps to increase automation consumption. Presently, we are implementing the solution in over 3,000 automation projects. In comparison to the manual execution of tasks prior to employing the solution, we now witness a sevenfold increase in automated tasks, a number that continues to grow each quarter.

The most valuable feature of Automation Anywhere is the automation that frees up time for our employees to engage with customers.

Automation Anywhere could enhance its services by establishing a local office in our region to provide better support.

I have been using Automation Anywhere for two years.

I would rate the stability of Automation Anywhere a nine out of ten.

I would rate the scalability of Automation Anywhere a nine out of ten.

I would like the technical support to respond quicker to the assigned tickets.

Positive

The initial setup is easy. The deployment usually only requires me and one programmer from the client's end.

I am a consultant and help implement the solution for our clients.

Our clients do experience a return on investment through the reduction in costs for tasks that were previously carried out by humans and are now automated. Automation Anywhere is five times faster than humans and more efficient.

The Automation Anywhere license is affordable and not complex. In our region, we have the option to implement the solution on-premises or in a sandbox since nothing is in the cloud. This aspect makes the license even more cost-effective.

I evaluated UiPath, which is exceedingly expensive but offers superior support in our region. When considering the cost, support, capacity, integration, and overall value, Automation Anywhere emerged as the more economical and superior option.

I also evaluated IBM, but I found that they were imitating UiPath, which is not advantageous for me.

I would rate Automation Anywhere a nine out of ten.

I have integrated RPA with various applications such as Excel sheets, Oracle systems, SAP, Salesforce, DTS, the corresponding tracking system, Enterprise Content Management, as well as some of the business processes from Camunda.

Robotic process automation is crucial for maintaining operational efficiency in a business while eliminating human errors.

We have many endpoints using Automation Anywhere.

Maintenance is completed by the support engineers as per the license requirements.

I recommend Automation Anywhere. The solution is cost-effective and offers significant value. It is recognized as one of the leaders by Gartner.

We use Automation Anywhere to automate our processes. The company has three bot creators and one bot runner, but there are other users triggering the bots in various ways. I don't have a precise number of end-users, but it's around 20 people. 

The solution's primary benefit is improved efficiency. Automation Anywhere enabled us to enhance many processes that were previously done manually. It helps save time while improving compliance by keeping the data clean. We've also increased visibility for our end-users because we use the data from Automation Anywhere to build dashboards. 

Each process might take one or two hours manually, but we can complete the same processes in a few minutes. It frees our employees to focus on other things, such as training and building new skills. It took about three weeks to fully realize the benefits because we had to adjust the processes. 

The API integration has been helpful. There are no errors, and it performs much faster than any object clone or anything like that. My overall experience with API integration is positive. I use Power Automate for documents and OCR, but I haven't used Automation Anywhere for this purpose. It saves time if we use the APIs more than just the RPA bots, and it reduces the number of errors. Overall, our automation consumption has increased by about 70 percent. 

I've had a generally positive experience with Automation Anywhere. The solution has improved significantly in the latest version. They've added some handy Excel actions that have saved me a lot of time as a developer. Object cloning has been enhanced, so our automated processes are more stable and have fewer errors. 

Automation Anywhere is accessible to users without technical knowledge. However, you need to learn some basic programming skills to go from conceptualizing a business use case to realizing an automated process. Breaking down a process step by step requires some rudimentary programming and problem-solving skills. Most of it is drag-and-drop, but you need to understand programming logic. 

I had some programming skills before I started, so it wasn't difficult for me to learn. It took me about two weeks to get comfortable using the software. There are lots of resources online, so I could easily Google information whenever I got stuck on something.

I haven't tried training any non-technical users. When I started at this company, we all underwent the same training. The employees' skills and backgrounds varied. I have more of a technical background, and another colleague had taken some programming courses previously. Others had backgrounds in finance, operations, marketing, etc. All of those people took seven days of training, but they aren't doing anything with Automation Anywhere. They're business users, not developers. Non-technical people need at least a couple of weeks to learn the solution. 

We've struggled with some of the new features Automation Anywhere added in the latest version. For example, they added a new OpenAI package, but it took a while for me to find it in the actions menu.

It would be helpful if the company communicated more about new features or created some built-in instructions within the platform. I feel like we aren't fully utilizing the latest features. They could add some links to tutorials or provide some training to walk us through the new features.

I've been using Automation Anywhere for three years.

The stability has improved significantly in the latest version. 

I rate Automation Anywhere eight out of 10 for scalability. The scalability is excellent because we have subtasks and bots that we can reuse to scale up other customers. We can build templates and customize them for various clients' needs. We can also combine sub-tasks and templates to build bigger bots. 

I rate Automation Anywhere seven out of 10 for support. We had a customer service rep who was supposed to help us with issues when they arise, but we had a bad experience, so we started going through the ticketing system, which has worked out well. 

Neutral

I was using the online version of Power Automate to try it out for a week or two. 

I rate Automation Anywhere eight out of 10. I recommend getting some training before using Automation Anywhere. Try to automate as many processes as you can to understand appropriate use cases. You must learn to translate a business requirement into a bot's coding. Learn as much as you can about all the features. It's sometimes hard to keep up with the latest updates. 

My biggest lesson has been the importance of persistence. You have to keep trying to improve the processes because there are often better ways to do something and multiple approaches you can adopt. You need to occasionally revisit processes you've already automated and consider ways to improve them. Initially, I would automate a process and move on, but you sometimes need to optimize the process first.