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Prabu Baskaran. - PeerSpot reviewer
RPA Specialist at Expleogroup
Real User
Top 10
A stable and reasonably priced tool that has easy-to-understand drag-and-drop features and a responsive support team
Pros and Cons
  • "The support team responds quickly."
  • "Automation Anywhere has to improve its technical features."

What is our primary use case?

I use Automation Anywhere for the reconciliation process in the finance sectors, telecom industry, and banking and insurance sectors. Mostly, I use it for reconciliation and data feeding for SAP and Oracles applications. Sometimes, I use APIs, too.

How has it helped my organization?

Automation Anywhere has improved the way our organization functions. With every release, the tool improves its standards and technical aspects. They have also improved a lot from the security point of view. IQ Bot structures the unstructured document. It is very important to our organization. The time taken to realize the benefits of the solution depends upon the process. If it is a simple process, we would need one month.

What is most valuable?

IQ Bot is valuable to us for document understanding.

What needs improvement?

The product has to improve document understanding. It must also provide more training.

Buyer's Guide
Automation Anywhere
October 2024
Learn what your peers think about Automation Anywhere. Get advice and tips from experienced pros sharing their opinions. Updated: October 2024.
814,528 professionals have used our research since 2012.

For how long have I used the solution?

I have been using the solution for more than seven years.

What do I think about the stability of the solution?

I rate the tool’s stability a nine out of ten.

What do I think about the scalability of the solution?

The product is deployed across multiple departments and teams. More than 200 people are using the solution in our organization. I rate the solution’s scalability an eight out of ten. We faced some problems while scaling the tool. Once we upgrade the package, it doesn’t work. When we update the package again, the issue gets resolved.

How are customer service and support?

It is very easy to contact the support team. The team responds to our queries within a day. The product provides different levels like Platinum, Gold, Silver, and Bronze. If we enroll in the Bronze level, the support team will help us, but the time will be delayed. They'll reply within a day.

If we choose Silver, the team replies within two working hours. However, we get a response from the team within a day. The team reaches out to the customers who have raised tickets. The support team responds quickly. The team shares the documentation with us. If it doesn't work, they will immediately set up a meeting, look into the issue, and try to help us with the steps to follow.

The support team follows certain steps. If we raise a ticket, they provide some steps in a document containing the solution to our issues. We can immediately connect with the right person if it doesn't resolve our issues. To save time, if we raise a request to connect with the support team member, instead of sending a document, they should immediately connect with us to provide support.

How would you rate customer service and support?

Positive

How was the initial setup?

It's very easy to deploy the tool. We just have to export it from the development control room and import it to another control room. We can select the files we need and export or import them. It is very simple, like a file upload or download.

The time taken for deployment depends upon the number of files or packages since we use multiple workflows and tasks. It depends on the file size. However, it should not take more than three minutes. Even if it is complex, the deployment is completed within three minutes. If it is simple or moderately complex, depending on the file size, it uploads within 30 seconds. While deploying the product, we can see the progress in the control room.

What about the implementation team?

I have experience in deploying the solution. Whoever has the right to deploy can deploy the product. We can deploy it parallelly. The number of people required for the deployment depends upon the process. If it is five to six processes, one support team and one deployment team member is enough. We have five administrators. We also have 15 members in the support team.

The infrastructure team has some upgrade or patch activity every month. The team informs us about it. Usually, it happens only on weekends. Most of the bots will be idle on Sunday. It will run only for a few cases. Maintenance takes three hours monthly.

What was our ROI?

I have seen an ROI on the solution. The ROI depends on the use case. Some use cases have more documents we have to read, and we need to feed them into some applications. We check the FTE benefits and calculate the ROI based on it.

What's my experience with pricing, setup cost, and licensing?

The product’s pricing is reasonable. The pricing depends upon the partner. We can get Runner, Attended, Unattended, IQ Bot, and Bot Insight licenses. The price is reasonable if we can get whatever the organization needs. There are no additional costs.

Which other solutions did I evaluate?

The product fails in some environments. In some applications, the product behaves weirdly. UiPath is mostly accurate, and we are able to automate it. Automation Anywhere has to improve its technical features. It doesn’t work in some applications without any workaround. UiPath has better stability than Automation Anywhere. Everything works perfectly in UiPath. Sometimes, some controls don’t work after an upgrade in Automation Anywhere. We must update the package again to make it work. Compared to Automation Anywhere, we might have to wait longer for UiPath’s support team.

What other advice do I have?

Currently, I am using Automation 36O. The solution has added Google, Microsoft, and forms recently. We can easily integrate them. We can build a custom form for an Attended bot. The user can feed data, and the bot can pick it up and run it. Most of the tools have integrated this form. Instead of creating custom forms, the product provides an in-built forms section.

The solution has drag-and-drop features. There is no coding. If a person is well versed in coding like Java, Python, and VBScript, they can integrate the product. Even if we have no technical skills, it is very easy to drag and drop. It will work. We just need logical thinking.

The time taken to train non-technical employees depends upon the employees. Within two weeks, the employees would be able to understand the tool. They would also be able to develop simple processes. It is easy to expand the product across an entire company.

Integrating RPA bots, APIs, business applications, and documents into the solution is not hard. It is user-friendly. Integrating any web application or third-party application like Salesforce is very easy. I have used Salesforce API and some third-party web applications. The tool also provides some in-built APIs developed by the web application team. When I face some restrictions, the team provides me with APIs, which are easy to integrate. If something is not possible to automate in GUI, we choose a different solution for API building. Everything can be done within Automation Anywhere. It is easy to integrate the solution with third-party products.

We haven't explored more opportunities. We are using only simple processes. I would choose an RPA solution over an API integration. We need to have some security controls and approvals before we can integrate APIs. In RPA, we can not only integrate API but also have other in-built action items.

People can definitely choose Automation Anywhere. We will see a lot of changes and improvements in the upcoming versions. Based on these updates, organizations will get more benefits from the tool.

Overall, I rate the product a nine out of ten.

Disclosure: My company has a business relationship with this vendor other than being a customer: Partner
PeerSpot user
RPA Specialist at a consultancy with 10,001+ employees
Real User
Top 10
Helps increase our automation utilization, saves us costs and time
Pros and Cons
  • "Automation Anywhere's image reader is the most valuable feature."
  • "AI would enable improved automation and faster training times that would be reduced from one month to one week."

What is our primary use case?

I use Automation Anywhere to automate multiple desktop applications for data filling, data collection, and information downloading.

How has it helped my organization?

Automation Anywhere assists customers in building automation to streamline workflows where they require multiple tools, thereby saving valuable time.

The learning curve to train semi-technical people is around one month.

Automation Anywhere saves us costs. To have a human perform the same job would cost four times as much. The solution also replaces humans in repetitive, tedious tasks, thereby enhancing employee satisfaction. We observed the benefits within the initial four months of usage.

Automation Anywhere's capability to automate critical scenarios for delivering scalable automation is absolutely solid.

The integration of RPA bots, APIs, business applications, and documents in Automation Anywhere are integral components.

Automation Anywhere has helped our organization increase its automation utilization. Prior to using Automation Anywhere, we needed four employees to accomplish the work that can now be done by just one with the help of Automation Anywhere.

What is most valuable?

Automation Anywhere's image reader is the most valuable feature.

What needs improvement?

AI would enable improved automation and faster training times that would be reduced from one month to one week.

For how long have I used the solution?

I have been using Automation Anywhere for almost six years.

What do I think about the stability of the solution?

The stability of Automation Anywhere is the best among all these automation solutions.

What do I think about the scalability of the solution?

Automation Anywhere excels at scalability. We can effortlessly deploy thousands of machines. I give the scalability of Automation Anywhere a nine out of ten.

How are customer service and support?

We provide our own support and do not depend on Automation Anywhere's support.

How would you rate customer service and support?

Neutral

How was the initial setup?

The initial setup is complex, primarily because of the time required for the first deployment. The deployment takes one hour. First, we need to ensure that the infrastructure is correct, install the automation workflow, and then implement each of the workflows on them. Afterward, it should be run for one to two days before handing it over to the employees. Two DevOps administrators are needed for the deployment.

What about the implementation team?

We implement Automation Anywhere in-house.

What was our ROI?

Our organization has seen up to four times the return on investment.

What's my experience with pricing, setup cost, and licensing?

Automation Anywhere is expensive, making it suitable only for enterprise organizations. Although there are more affordable solutions available, they lack the comprehensive features of Automation Anywhere and cannot scale to meet the demands of large organizations.

What other advice do I have?

I rate Automation Anywhere an eight out of ten.

It is challenging for non-technical individuals to utilize Automation Anywhere. Automation flows are authored by humans, making it impossible for non-technical individuals to directly program Automation Anywhere.

I also use Blue Prism and UiPath alongside Automation Anywhere.

For someone who wants to use API integration instead of robotic process automation, it is important to note that APIs cannot be utilized in all desktop integrations. As more individuals transition to the cloud, it is recommended to employ a combination of both APIs and robotic processes.

Automation Anywhere is deployed on 100 hosts, each with 100 users.

We offer a periodic maintenance review for the individuals utilizing the solution to ensure the functionality of the workflows we have implemented. The maintenance process requires the involvement of three individuals.

Five percent of the time is spent on maintaining bots.

There are several scenarios that function well when we design the workflow, but they do not function properly in the production environment due to intermittent issues that may occur with the specific host. Consequently, it is essential to always take into account the type of host and ensure that it can handle special cases automatically, relieving the burden from the workflow creators.

Which deployment model are you using for this solution?

On-premises
Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
Buyer's Guide
Automation Anywhere
October 2024
Learn what your peers think about Automation Anywhere. Get advice and tips from experienced pros sharing their opinions. Updated: October 2024.
814,528 professionals have used our research since 2012.
Project Manager at a manufacturing company with 10,001+ employees
Real User
A user-friendly, time-saving solution that has a low learning curve
Pros and Cons
  • "Automation Anywhere is scalable and capable of adapting to any new requirements and technologies."
  • "The optical character recognition of various documents and templates, particularly when using the Arabic language, has room for improvement."

What is our primary use case?

We use Automation Anywhere in our HR department for onboarding and attendance verification. We also utilize it in our Finance department for bank transaction reconciliation, and in our assets department for multiple data entry of assets in the system.

How has it helped my organization?

Automation Anywhere has helped us integrate different data entry systems.

It has a low learning curve and can be utilized for traditional automation with minimal training.

Automation Anywhere has saved hundreds of working hours per year for our organization.

It is capable of providing automation on a large scale. The technology is remarkable.

In the latest release of Automation Anywhere, version 360, new features have been included to facilitate connectivity with APIs, RPA bots, business applications, and documents. Additionally, users can now leverage their own language and Python for enhanced functionality.

Automation Anywhere has helped our organization increase the consumption of automation.

What is most valuable?

The most valuable aspect of Automation Anywhere is its ease of use.

What needs improvement?

The optical character recognition of various documents and templates, particularly when using the Arabic language, has room for improvement.

The technical support has room for improvement.

For how long have I used the solution?

I have been using Automation Anywhere for three years.

What do I think about the stability of the solution?

With the new release, Automation Anywhere is extremely stable.

What do I think about the scalability of the solution?

Automation Anywhere is scalable and capable of adapting to any new requirements and technologies.

How was the initial setup?

The initial setup requires some expertise. We formed a team to handle the preparation, installation, and configuration of the platform internally.

What about the implementation team?

The implementation was completed in-house.

What's my experience with pricing, setup cost, and licensing?

The pricing for Automation Anywhere is reasonable.

What other advice do I have?

I would rate Automation Anywhere an eight out of ten. I appreciate their solution, as they continuously improve by addressing the gaps.

Which deployment model are you using for this solution?

On-premises
Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
HoaiNguyen Xuan - PeerSpot reviewer
RPA developer at FPT
Real User
Top 5Leaderboard
Saves a lot of time and shows each line the bot is executing during runtime
Pros and Cons
  • "At run time, Automation Anywhere can let you know which line of code the bot is running and what it is doing. It is very clear."
  • "When working with Excel, unlike other tools such as UiPath, Automation Anywhere does not have the standard variables for .Net data types."

What is our primary use case?

I am using Automation Anywhere to automate tasks with desktop applications. There are SAP applications, ERP applications, and browser-based applications. The business is related to the airline.

How has it helped my organization?

Automation Anywhere helps a lot. It saves time. Recently, we automated a process that used to take 5 minutes for an application, and there were 500 applications. It used to take a lot of time. Now, it takes only 1 minute for an application. The time savings vary based on the process. For some processes, it saves 70% of the time, and for others, it saves up to 50% of the time.

It frees up people from manual and repetitive tasks. They can do other interesting tasks.

What is most valuable?

Automation Anywhere is very stable. At run time, Automation Anywhere can let you know which line of code the bot is running and what it is doing. It is very clear. It is also easy to debug. When you have some change requests or you have to update the new version of the code to fix something, Automation Anywhere can help you to do the code review. Similar to GitHub, you can see the difference between the two versions. It is very good for that purpose.

What needs improvement?

When working with Excel, unlike other tools such as UiPath, Automation Anywhere does not have the standard variables for .Net data types. It does not support data tables and many of the data types supported by Microsoft and the .Net technology. When designing automation, you need to use only the few data types that Automation Anywhere supports. For example, when you work with Excel, you need to do many tasks with the data tables, cells, and rows, but that is more difficult with Automation Anywhere than with other platforms.

It is not flexible for custom activities. With UiPath, you can use C#. You can use VB.NET directly. With Automation Anywhere, customization is more complicated than UiPath.

There are a lot of resources available on the Internet to learn Automation Anywhere. They have Automation Anywhere University, but the difficult thing is that it does not have a specific path for a beginner. When I was learning it initially, I had to choose randomly. I could not work out where to start. It is probably better now.

A good thing about Automation Anywhere is that when the bot is running, it displays which line of the code is running, but we also want those logs to be displayed on the web. When we implement an automation process, currently, we have to write the code to archive the logs. That is the thing they need to improve.

For how long have I used the solution?

I have been using Automation Anywhere for almost 3 years. I am using Automation 360. It is web-based. 

What do I think about the stability of the solution?

It is stable.

Which solution did I use previously and why did I switch?

I have worked with UiPath, Power Automate, and a few local automation tools available in our country.

UiPath is easier to use for business users than Automation Anywhere. Automation Anywhere is also not as good as UiPath for custom activities. It takes a month to train a non-technical user on Automation Anywhere. You also cannot directly use C# and VB.NET. If it starts to support all data types in the platform, that would make it easier to learn and use.

We have used Google or Microsoft OCR for document understanding. We have also used the API of a third party to translate the document and email it.

At this time, I prefer open-source solutions because of the cost.

How was the initial setup?

It is deployed on-premises, and its deployment is straightforward.

The deployment of a bot used to take about three days. There were some steps for approval, and we used to manually deploy, but now, my company has CI/CD integration. We run the pipeline to automatically deploy. It is very fast now. It just takes an hour. We just need some approvals and we need to review the package. It is straightforward. One person is enough for deployment.

It is also easy to upgrade Automation Anywhere. It is not difficult. In terms of maintenance, one or two people are enough to maintain the bots. If there is any issue with the bot, we can resolve that within 5 days.

What's my experience with pricing, setup cost, and licensing?

It is not too expensive, but there are many tools available in the market that can provide the same functionality at a cheaper price.

I have done some research on the automation market, and I see that there are many automation platforms. There are also open-source ones. Every organization wants to reduce the costs. Organizations are now considering cheaper platforms such as Microsoft Power Automate. Even my current organization is considering migrating to an open-source solution.

What other advice do I have?

I tried the AI capability, but it did not help me much in reality. I did not find it stable. It will probably get stable in the future. 

We are using APIs for integration. It is a perfect way to integrate.

I would rate Automation Anywhere a 9 out of 10. 

Which deployment model are you using for this solution?

On-premises
Disclosure: I am a real user, and this review is based on my own experience and opinions.
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PeerSpot user
Ismail El Dahshan - PeerSpot reviewer
Digital Transformation Expert, CTO at FGS | First Gulf Solutions
Real User
Top 10
Improves performance, saves costs, and is secure
Pros and Cons
  • "It helps improve performance and helps companies save time and money."
  • "There could be more training provided by Automation Anywhere."

What is our primary use case?

We work with partners to implement the application on several customer sites, typically banking, financial security, and insurance. We work as a service provider. It's used, for example, in the banking sector to handle processes and tasks. It helps automate. 

How has it helped my organization?

We've implemented more than 3,000 business processes for customers. 

What is most valuable?

It helps improve performance and helps companies save time and money. Customers have been very happy with the experience so far. We've saved about 10% to 15% of time and costs. One robot can help replace a portion of the workforce. 

The security on offer is very good. 

AI has big potential right now. We're trying to support organizations that want to integrate it. We're trying to increase AI capabilities.

It's a pretty easy solution to use for business users that are not technical. They can learn the tool very fast. In maybe six weeks, even with no previous experience, they can go to the market to implement the service for the client. After a while, they can become very proficient in using it. 

It's easy to integrate with other applications. We can integrate automation into workflow APIs, business applications, et cetera. 

The product has helped increase productivity. 

What needs improvement?

There could be more training provided by Automation Anywhere. 

We've faced some economic problems based on the exchange rate. 

A major impediment to using CoPilot is that many of our users cannot access the cloud. They need to work with the on-premises version. 

For how long have I used the solution?

I've used the solution for five years, since 2019.

What do I think about the stability of the solution?

The solution is stable. 

What do I think about the scalability of the solution?

The solution has been scalable. 

How are customer service and support?

Technical support is good. 

How would you rate customer service and support?

Positive

Which solution did I use previously and why did I switch?

I'm also familiar with UiPath and IBM RPA.

How was the initial setup?

How easy or difficult the setup is depends on the customer's level of knowledge. Most of our clients are in banking and require on-premises deployments. Even government entities cannot use the cloud. We are comfortable with deployments and find the process to be straightforward.  Sometimes it is difficult to upgrade from older versions. 

We have five people out of a team of 13 that can handle any maintenance. Maybe 20% of our team would be involved in maintenance. 

What's my experience with pricing, setup cost, and licensing?

The pricing of the solution is flexible. 

Which other solutions did I evaluate?

We did compare Automation Anywhere with UiPath. Automation Anywhere could offer more marketing and training. 

What other advice do I have?

I'm aware of the CoPilot feature. However, we do not have clients using it. We're trying to introduce the tool to the market and to the customer. However, it has the potential to be a good application. 

I'd rate the solution ten out of ten.

Which deployment model are you using for this solution?

On-premises
Disclosure: My company has a business relationship with this vendor other than being a customer: Implementer
PeerSpot user
Product Manager at Automation and AI Tools
Real User
Is user-friendly, frees up human time, and is affordable
Pros and Cons
  • "The most valuable feature of Automation Anywhere is the automation that frees up time for our employees to engage with customers."
  • "Automation Anywhere could enhance its services by establishing a local office in our region to provide better support."

What is our primary use case?

I have numerous use cases for Automation Anywhere. One of these use cases involves retrieving data from the Etimad portal and inputting it into an Excel sheet, which generates reports for me. This is one of the tasks I have accomplished using Automation Anywhere. Additionally, I utilize Automation Anywhere in the Business Intelligence solution for SFDA. This platform generates reports regarding available medications or food items for purchase, whether from vendors or suppliers. I have several more use cases as well.

How has it helped my organization?

We have implemented Automation Anywhere to eliminate repetitive tasks for humans and enable them to concentrate on more relevant tasks that enhance customer engagement.

Automation Anywhere is designed for business users, providing a user-friendly UI that enables them to create and access reports quickly.

The learning curve of Automation Anywhere is brief. The solution permits drag-and-drop commands, and the documentation is straightforward to understand and follow.

Non-technical individuals can begin using Automation Anywhere within two months of training.

Integrating Automation Anywhere Co-Pilot with our organization's day-to-day applications is straightforward.

Co-Pilot has contributed to a 90 percent increase in productivity, as humans are now able to concentrate on tasks that provide greater value.

Co-Pilot assists in freeing up staff to engage in value-added projects. We employed this solution for an organization that had 3,000 employees working on repetitive tasks, thus allowing them to dedicate more time to relevant assignments.

Automation Anywhere has enhanced our clients' organizations by accelerating their tasks.

Automation Anywhere helps to increase automation consumption. Presently, we are implementing the solution in over 3,000 automation projects. In comparison to the manual execution of tasks prior to employing the solution, we now witness a sevenfold increase in automated tasks, a number that continues to grow each quarter.

What is most valuable?

The most valuable feature of Automation Anywhere is the automation that frees up time for our employees to engage with customers.

What needs improvement?

Automation Anywhere could enhance its services by establishing a local office in our region to provide better support.

For how long have I used the solution?

I have been using Automation Anywhere for two years.

What do I think about the stability of the solution?

I would rate the stability of Automation Anywhere a nine out of ten.

What do I think about the scalability of the solution?

I would rate the scalability of Automation Anywhere a nine out of ten.

How are customer service and support?

I would like the technical support to respond quicker to the assigned tickets.

How would you rate customer service and support?

Positive

How was the initial setup?

The initial setup is easy. The deployment usually only requires me and one programmer from the client's end.

What about the implementation team?

I am a consultant and help implement the solution for our clients.

What was our ROI?

Our clients do experience a return on investment through the reduction in costs for tasks that were previously carried out by humans and are now automated. Automation Anywhere is five times faster than humans and more efficient.

What's my experience with pricing, setup cost, and licensing?

The Automation Anywhere license is affordable and not complex. In our region, we have the option to implement the solution on-premises or in a sandbox since nothing is in the cloud. This aspect makes the license even more cost-effective.

Which other solutions did I evaluate?

I evaluated UiPath, which is exceedingly expensive but offers superior support in our region. When considering the cost, support, capacity, integration, and overall value, Automation Anywhere emerged as the more economical and superior option.

I also evaluated IBM, but I found that they were imitating UiPath, which is not advantageous for me.

What other advice do I have?

I would rate Automation Anywhere a nine out of ten.

I have integrated RPA with various applications such as Excel sheets, Oracle systems, SAP, Salesforce, DTS, the corresponding tracking system, Enterprise Content Management, as well as some of the business processes from Camunda.

Robotic process automation is crucial for maintaining operational efficiency in a business while eliminating human errors.

We have many endpoints using Automation Anywhere.

Maintenance is completed by the support engineers as per the license requirements.

I recommend Automation Anywhere. The solution is cost-effective and offers significant value. It is recognized as one of the leaders by Gartner.

Which deployment model are you using for this solution?

On-premises
Disclosure: My company has a business relationship with this vendor other than being a customer: Reseller
PeerSpot user
Technical Consultant/Team Lead at a tech services company with 51-200 employees
Real User
Top 5
Has excellent dashboards, increases automation consumption, and has a short learning curve
Pros and Cons
  • "The dashboards are excellent."
  • "The regional distribution in Turkey can be improved."

What is our primary use case?

Automation Anywhere is used by our customers for automation support.

How has it helped my organization?

Developers can easily utilize Automation Anywhere. For individuals with no prior knowledge, there is a university website available for training, and I also provide assistance in training my customers.

Automation Anywhere has a short learning curve. It takes five days to train new users.

We have seen the benefits of Automation Anywhere right from the start.

Automation Anywhere ability to provide automation at scale is good.

Automation Anywhere can quickly and easily integrate with RPA bots, APIs, and business applications.

It has helped our organization increase automation consumption.

What is most valuable?

The dashboards are excellent.

What needs improvement?

The regional distribution in Turkey can be improved.

For how long have I used the solution?

I have been using Automation Anywhere for six years.

We have two customers who use Automation Anywhere on the cloud and two customers who use it on-premises.

What do I think about the stability of the solution?

Automation Anywhere is highly stable.

What do I think about the scalability of the solution?

Scaling Automation Anywhere on-premises is difficult, but in the cloud, it becomes easier.

How are customer service and support?

The technical support team is extremely responsive.

How would you rate customer service and support?

Positive

How was the initial setup?

The initial setup is straightforward. The deployment can be completed by one person within an hour.

What about the implementation team?

The implementation is completed in-house.

What's my experience with pricing, setup cost, and licensing?

The cost of Automation Anywhere is high in Turkey due to the weak economy.

What other advice do I have?

I rate Automation Anywhere a ten out of ten. I recommend Automation Anywhere to others.

APIs are easy to connect, and I highly recommend integrating APIs over robot process automation.

Automation Anywhere is easy to maintain and update.

We maintain 50 bots, and each of them requires five minutes to install.

Disclosure: PeerSpot contacted the reviewer to collect the review and to validate authenticity. The reviewer was referred by the vendor, but the review is not subject to editing or approval by the vendor. The reviewer's company has a business relationship with this vendor other than being a customer: Partner
PeerSpot user
Marina Maged - PeerSpot reviewer
Developer at RSA Global
Real User
They've added some handy Excel actions that have saved me a lot of time as a developer
Pros and Cons
  • "The solution's primary benefit is improved efficiency. Automation Anywhere enabled us to enhance many processes that were previously done manually. It helps save time while improving compliance by keeping the data clean. We've also increased visibility for our end-users because we use the data from Automation Anywhere to build dashboards."
  • "We've struggled with some of the new features Automation Anywhere added in the latest version. For example, they added a new OpenAI package, but it took a while for me to find it in the actions menu."

What is our primary use case?

We use Automation Anywhere to automate our processes. The company has three bot creators and one bot runner, but there are other users triggering the bots in various ways. I don't have a precise number of end-users, but it's around 20 people. 

How has it helped my organization?

The solution's primary benefit is improved efficiency. Automation Anywhere enabled us to enhance many processes that were previously done manually. It helps save time while improving compliance by keeping the data clean. We've also increased visibility for our end-users because we use the data from Automation Anywhere to build dashboards. 

Each process might take one or two hours manually, but we can complete the same processes in a few minutes. It frees our employees to focus on other things, such as training and building new skills. It took about three weeks to fully realize the benefits because we had to adjust the processes. 

The API integration has been helpful. There are no errors, and it performs much faster than any object clone or anything like that. My overall experience with API integration is positive. I use Power Automate for documents and OCR, but I haven't used Automation Anywhere for this purpose. It saves time if we use the APIs more than just the RPA bots, and it reduces the number of errors. Overall, our automation consumption has increased by about 70 percent. 

What is most valuable?

I've had a generally positive experience with Automation Anywhere. The solution has improved significantly in the latest version. They've added some handy Excel actions that have saved me a lot of time as a developer. Object cloning has been enhanced, so our automated processes are more stable and have fewer errors. 

Automation Anywhere is accessible to users without technical knowledge. However, you need to learn some basic programming skills to go from conceptualizing a business use case to realizing an automated process. Breaking down a process step by step requires some rudimentary programming and problem-solving skills. Most of it is drag-and-drop, but you need to understand programming logic. 

I had some programming skills before I started, so it wasn't difficult for me to learn. It took me about two weeks to get comfortable using the software. There are lots of resources online, so I could easily Google information whenever I got stuck on something.

I haven't tried training any non-technical users. When I started at this company, we all underwent the same training. The employees' skills and backgrounds varied. I have more of a technical background, and another colleague had taken some programming courses previously. Others had backgrounds in finance, operations, marketing, etc. All of those people took seven days of training, but they aren't doing anything with Automation Anywhere. They're business users, not developers. Non-technical people need at least a couple of weeks to learn the solution. 

What needs improvement?

We've struggled with some of the new features Automation Anywhere added in the latest version. For example, they added a new OpenAI package, but it took a while for me to find it in the actions menu.

It would be helpful if the company communicated more about new features or created some built-in instructions within the platform. I feel like we aren't fully utilizing the latest features. They could add some links to tutorials or provide some training to walk us through the new features.

For how long have I used the solution?

I've been using Automation Anywhere for three years.

What do I think about the stability of the solution?

The stability has improved significantly in the latest version. 

What do I think about the scalability of the solution?

I rate Automation Anywhere eight out of 10 for scalability. The scalability is excellent because we have subtasks and bots that we can reuse to scale up other customers. We can build templates and customize them for various clients' needs. We can also combine sub-tasks and templates to build bigger bots. 

How are customer service and support?

I rate Automation Anywhere seven out of 10 for support. We had a customer service rep who was supposed to help us with issues when they arise, but we had a bad experience, so we started going through the ticketing system, which has worked out well. 

How would you rate customer service and support?

Neutral

Which solution did I use previously and why did I switch?

I was using the online version of Power Automate to try it out for a week or two. 

What other advice do I have?

I rate Automation Anywhere eight out of 10. I recommend getting some training before using Automation Anywhere. Try to automate as many processes as you can to understand appropriate use cases. You must learn to translate a business requirement into a bot's coding. Learn as much as you can about all the features. It's sometimes hard to keep up with the latest updates. 

My biggest lesson has been the importance of persistence. You have to keep trying to improve the processes because there are often better ways to do something and multiple approaches you can adopt. You need to occasionally revisit processes you've already automated and consider ways to improve them. Initially, I would automate a process and move on, but you sometimes need to optimize the process first. 

Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
Buyer's Guide
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Updated: October 2024
Buyer's Guide
Download our free Automation Anywhere Report and get advice and tips from experienced pros sharing their opinions.