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Develope4ce0 - PeerSpot reviewer
Developer at a financial services firm with 5,001-10,000 employees
Real User
It is easy and simple to use with its drag and drop functionality
Pros and Cons
  • "It is easy and simple to use with its drag and drop functionality."
  • "I have had a couple of crashes and issues."

What is our primary use case?

I am using it with my work on our disaster recovery process. It has been performing well, so far.

What is most valuable?

It is easy and simple to use with its drag and drop functionality.

The bot creation is easy, as you automate the steps exactly as you perform them.

What needs improvement?

The product is still lacking some features. However, I know that Automation Anywhere is continually improving it.

What do I think about the stability of the solution?

The stability is alright. I have had a couple of crashes and issues. Overall, it does seem pretty stable. 

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Automation Anywhere
April 2025
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How was the initial setup?

The initial setup was straightforward.

What was our ROI?

We are measuring our ROI through time savings. We haven't done metrics for money yet.

Which other solutions did I evaluate?

This solution is a more robust, better product than the other solutions that we evaluated.

What other advice do I have?

It is a great solution. We have had a lot of business users come in and use it, being successful with it.

We have used some of the IQ Bots, but we haven't used them too extensively.

We save about three hours a week using this solution.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
reviewer1120545 - PeerSpot reviewer
Business Development at a tech services company with 51-200 employees
Real User
RPA software that's easy to use and understand, even for first-time users
Pros and Cons
  • "This RPA software has good scalability and stability, is easy to understand and easy to use, even for users who have no experience with automation software."
  • "Setup and deployment of this product could be difficult for those without experience. These processes should be made easier."

What is our primary use case?

We are a factory and supplier corporation, e.g. we focus on the financial and automation niche, but mostly financial. Our service is implementing automation, e.g. we implement Automation Anywhere (AA) for customers. It's a tool for automating processes.

What is most valuable?

Automation Anywhere (AA) is easy to use and understand, even if the user didn't have previous experience with RPA (robotic process automation) software before. This solution has many tools for automation. It's good even if you're just starting with RPA software, e.g. we don't have to decide on the whole productivity process, so we can put in the costs step by step first, then put in the details after.

Other solutions require you to know the codes first and make decisions on the whole process. This means that with other RPA solutions, if the user doesn't have the experience, it will be difficult for them to use and decide on those automation programs, which is not the case with Automation Anywhere (AA).

What needs improvement?

An area for improvement for Automation Anywhere (AA) is its organization or utilization, because if it's your first time to initiate automation, you have to convert it properly, and you have to develop the amendment path through the automation path, but you have to pay a subscription for it first. The first part is difficult because if you buy the full package without having much experience with the product, it could be difficult to utilize the process from manual to automation.

There are some limitations in the migration from the manual process to automation, because currently, Automation Anywhere (AA) is trying to develop transfer from on-premises to cloud. There's a limitation in migration.

The setup and deployment processes for this product also need to be improved, e.g. made easier.

For how long have I used the solution?

I worked with Automation Anywhere (AA) before, and I helped a developer team provide it to the customer, and that was last year. We implemented it. I've been dealing with the solution in the last two years, but changed my focus to analytic solutions for a year.

What do I think about the stability of the solution?

Automation Anywhere (AA) is a stable tool.

What do I think about the scalability of the solution?

Scalability for this tool is good.

How was the initial setup?

It's difficult to set up Automation Anywhere (AA) on the on-premises environment. It's also difficult to make preparations for it. You have to be ready so it can support the automation process. That was what people experienced in the on-premises deployment, but I'm unsure how it is when it's set up on cloud. Setup could be easier if it's done on the Cloud.

If you have a person who knows the utilities of this solution, setup will take one to two weeks.

What's my experience with pricing, setup cost, and licensing?

Our clients are paying for a yearly subscription of Automation Anywhere (AA).

What other advice do I have?

Automation Anywhere (AA) is very easy to understand, but automation is something new here in Thailand.

We have 20 clients using this solution. For deployment and maintenance, we have a technical team made up of 10 people, with one vision analyst.

We have an automation hypercare team responsible for supporting customers after we've deployed Automation Anywhere (AA).

I would recommend this tool to others who want to start using it, because it's a good tool.

I'm giving Automation Anywhere (AA) a score of eight out of ten.

Which deployment model are you using for this solution?

On-premises
Disclosure: My company has a business relationship with this vendor other than being a customer: Partner
PeerSpot user
Buyer's Guide
Automation Anywhere
April 2025
Learn what your peers think about Automation Anywhere. Get advice and tips from experienced pros sharing their opinions. Updated: April 2025.
849,190 professionals have used our research since 2012.
reviewer1463817 - PeerSpot reviewer
Data Science Consultant (Intern) at WNS Global Services
Real User
Easy to learn, minimal scripting, and multiple developers can work with a single repository
Pros and Cons
  • "On the server-side, multiple developers working on a single project can save their individual works and have them stored in a single repository."
  • "Custom models with advanced features can be included in the IQ Bot models for unstructured and semi-structured data."

What is our primary use case?

We are using this product for the development, running, and monitoring of automated processes. We are using IQ Bot for advanced tasks using cognitive technology.

How has it helped my organization?

Automation Anywhere has helped in automating business processes for simple to complex business cases. It also helped in understanding, learning, and discovering new automation ideas.

What is most valuable?

The features that I find most valuable are:

  1. There isn't much scripting.
  2. It is easy to learn and implement.
  3. No prior programming knowledge required to learn and develop.
  4. On the server-side, multiple developers working on a single project can save their individual works and have them stored in a single repository.

What needs improvement?

Custom models with advanced features can be included in the IQ Bot models for unstructured and semi-structured data.

For how long have I used the solution?

We have been using Automation Anywhere for between eight and nine months.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
Automati9838 - PeerSpot reviewer
Automation Lead at a computer software company with 10,001+ employees
Real User
Good manageability and a simple interface, but the license cost needs to be improved
Pros and Cons
  • "From a manageability perspective, this solution is very good."
  • "The cost of this solution can be improved."

What is our primary use case?

We are a solution provider and we use this solution to help our customers with internal processes. For example, we help them with the automation of information processing tools.

How has it helped my organization?

From a manageability perspective, this solution is very good. It's just understandable, and this has helped a lot.

What is most valuable?

The most valuable feature of this solution is drag-and-drop. You don't need to be a coding genius to create a bot. It has a simple interface.

From what I have seen with the IQ Bot, it is very impressive and I think it is going to solve a lot of problems that we face right now.

What needs improvement?

The cost of this solution can be improved. We have written applications that do the same thing as Automation Anywhere, but for less cost.

What do I think about the stability of the solution?

When it comes to stability, there are a lot of dependencies. The bot, itself, I would say has always been good for us. The only problems that we have had are when the tools change, the bot has to be enhanced. That is something that is unavoidable.

What do I think about the scalability of the solution?

Compared to other RPA tools, I think Automation Anywhere is very scalable.

For example, we have written simple applications where they do one thing today, but tomorrow they may add something else to it. They're developing an additional, or expanded version of the bot, and it is always simple. In this way, the scalability is pretty good.

The only problem we've had is when we need to expand the userbase. This is because of the ports attached to it.

How are customer service and technical support?

We do reach out to Automation Anywhere technical support and it definitely helps.

How was the initial setup?

In the beginning, it was a little bit complex and difficult for us to understand how to get things running. We reached out to technical support for help.

Initially, we had planned on going simple. Then, we wanted to be centralized and have a cloud-based environment, which is where we were facing a lot of challenges. One of the challenges was DB connectivity for accessing SAP, which was a security issue. We also had some trouble automating web pages.

What was our ROI?

Initially, we did see ROI. The problem is that we could not re-use those licenses. One license is not going to be running for twenty-four hours. We considered planning and scheduling to make the best of this, but its split across multiple teams, so there are multiple license requirements. Not everything has huge savings attached.

Which other solutions did I evaluate?

I have worked with other RPA solutions, such as UiPath.

What other advice do I have?

We are looking forward to having the capability of building the IQ Bots the way we want, using Python scripts. With our scripting, we can fill in the gaps and improve accuracy.

My advice to anybody who is researching RPA solutions is to consider several things. I can see that the path that Automation Anywhere has right now is going to take it to the highest levels. My suggestion is that if you have a lot of coding or scripting experience then I would recommend UiPath. It has its own plusses and minuses, as with every tool.

Instead, if you're looking for someone that can you you build a bot within a short time, who doesn't know any coding or have a background in programming, then I recommend Automation Anywhere. You cut out the cost of developers, but you add to your cost in terms of licenses.

Also, for manageability, Automation Anywhere is the best choice.

I would rate this solution a seven out of ten.

Disclosure: My company has a business relationship with this vendor other than being a customer: Partner.
PeerSpot user
reviewer1462998 - PeerSpot reviewer
Technical Consultant at a computer software company with 201-500 employees
Reseller
Less complex than other RPA solutions, good support, and suitable for enterprises
Pros and Cons
  • "It is an easy product. It is easier and less complex than any other RPA tool in the market. It is a popular product."
  • "Some of the machine learning (ML) components are still in development. They deployed many of them, but they are doing some improvements on the machine learning part."

What is our primary use case?

We are an integrator. We are selling RPA products to various customers. They have different use cases. 

We have cloud as well as on-premise deployments of this solution.

What is most valuable?

It is an easy product. It is easier and less complex than any other RPA tool in the market. It is a popular product.

What needs improvement?

Some of the machine learning (ML) components are still in development. They deployed many of them, but they are doing some improvements on the machine learning part.

For how long have I used the solution?

I have been using this solution for one year.

What do I think about the stability of the solution?

It is stable.

What do I think about the scalability of the solution?

It is scalable. It is suitable for enterprises.

How are customer service and support?

Their technical support is good. I get very quick support whenever I face an issue. I raise a ticket, and the Automation Anywhere support team is available.

How was the initial setup?

The deployment of Automation Anywhere is much easier as compared to any other RPA tool in the market. The solution itself is browser-based. So, we don't have to install complex software.

What's my experience with pricing, setup cost, and licensing?

Its price is competitive with all other products in the market.

What other advice do I have?

I would rate it an eight out of 10.

Disclosure: My company has a business relationship with this vendor other than being a customer: reseller
PeerSpot user
reviewer1468452 - PeerSpot reviewer
Team Lead at Accenture
Real User
Improved the task performance at a team level and improved productivity
Pros and Cons
  • "It improved the task performance at a team level and improved productivity."
  • "It should be easier to use."

What is our primary use case?

Our primary use case is for the automation of output reports in Excel.

How has it helped my organization?

It improved the task performance at a team level and improved productivity.

What is most valuable?

MetaBot is one of the most useful features. 

What needs improvement?

It should be easier to use.

For how long have I used the solution?

I have been using AA for five months.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
reviewer1465503 - PeerSpot reviewer
SW/App/Cloud Analyst at Accenture
Real User
Provides us considerable FTE savings with 100% accuracy
Pros and Cons
  • "By implementing the Automation Anywhere robot, we have reduced the FTE count and it was able to process 800 invoices per day with 100% accuracy."
  • "The REST API could be improved."

What is our primary use case?

Our primary use case is for automated digital invoice signature validation. The bot is designed to create a successful or rejection incident in ServiceNow based on validation output, and then uploads the email attachments received in Outlook for that particular invoice to respective SFTP folders.

How has it helped my organization?

Validating 1000 invoices manually takes weeks of time using five FTEs. By implementing the Automation Anywhere robot, we have reduced the FTE count and it was able to process 800 invoices per day with 100% accuracy. The increased efficiency totally justifies the name Automation, as with a single click, it does five FTE work in a single day.

What is most valuable?

The most valuable features are the Secure Credential Vault, Email automation, and the REST API. These commands have reduced the number of lines of code.

The script/task command has helped with modularization.

What needs improvement?

The REST API could be improved.

For how long have I used the solution?

We have been using Automation Anywhere for 15 months.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
reviewer1457238 - PeerSpot reviewer
Application Development Lead at Accenture
Real User
Has good Control Room features but needs more available Data Analytics
Pros and Cons
  • "It improved on 40+ % of manual effort which was a pain point for project budget and Project team SMEs."
  • "There should be more available Data Analytics and more AI Front and Deep Learn concepts."

What is our primary use case?

My primary use case is for Medical Content validation and Ecommerce Process follow execution and analytics with data available.

How has it helped my organization?

It improved on 40+ % of manual effort which was a pain point for project budget and Project team SMEs.

What is most valuable?

  • Control Room 
  • Bot Creation 
  • Logging Scheduling Task 
  • Trigger for Monitoring.

What needs improvement?

  • Available Data Analytics  
  • More on AI Front and Deep Learn concept

For how long have I used the solution?

I have been using AA for two years. 

Disclosure: My company has a business relationship with this vendor other than being a customer:
PeerSpot user
Buyer's Guide
Download our free Automation Anywhere Report and get advice and tips from experienced pros sharing their opinions.
Updated: April 2025
Buyer's Guide
Download our free Automation Anywhere Report and get advice and tips from experienced pros sharing their opinions.