Automation Anywhere is primarily useful for any processes with repetitive data entry. For example, supplier invoice processing. This solution can be deployed on-prem as well as on the cloud.
Director Of Services at a tech services company with 1,001-5,000 employees
Stable, scalable, and easy to use
Pros and Cons
- "Automation Anywhere is stable, scalable, and easy to use."
- "The product's technical support could use improvement."
What is our primary use case?
What is most valuable?
Automation Anywhere is stable, scalable, and easy to use.
What needs improvement?
The product's technical support could use improvement.
I can't think of any additional features I would like to see. The existing features are okay.
For how long have I used the solution?
We have been providing Automation Anywhere for over four years.
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Automation Anywhere
April 2025

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What do I think about the stability of the solution?
Automation Anywhere is very stable.
What do I think about the scalability of the solution?
This product is very scalable.
The number of customers we have using this solution exceeds 50.
How are customer service and support?
Automation Anywhere's tech support could be more knowledgeable.
How was the initial setup?
The installation is straightforward. It usually takes under two to three hours. Full deployment can take anywhere between four to twelve weeks for one process automation. For deployment and maintenance, we have a team of roughly three to four: one project lead, one solution architect, one BA, and one developer.
What about the implementation team?
We implement this solution through an in-house team. We are IT service providers and partners of Automation Anywhere, so we provide this solution to customers.
What's my experience with pricing, setup cost, and licensing?
There is an annual subscription for Automation Anywhere.
What other advice do I have?
I rate Automation Anywhere a nine out of ten, and would recommend it to others.
Disclosure: My company has a business relationship with this vendor other than being a customer: Partner

Project Control Services Associate at Accenture
Eliminates miscomputations of reports due to human error
Pros and Cons
- "The most valuable features for us are the Image Recognition and Object Cloning. We used this feature to automate our web-based tasks with repetitive actions or complex conditions. These features are very easy to use and do not require you to have deep knowledge in programming to understand since it has a drop and drag feature used to control it."
- "The Web Recorder should also include a feature where the user can select what browser you want it to run since it is currently using the Internet Explorer browser as default. Some of our web-based systems are currently not compatible with Internet Explorer and can only run using Firefox or Google Chrome."
What is our primary use case?
We use Automation Anywhere to automate web-based administrative tasks. For example, we have a task to extract Excel reports from a site to gather issue tickets information, filter and compute the data, and store it to the SharePoint site. This is done manually and takes five hours to complete daily. Using Automation Anywhere, we created a bot that extracts the data from the site, filters and computes the extracted data to generate the report according to required output and format, and uploads the report at SharePoint.
How has it helped my organization?
With Automation Anywhere bots, we are able to cut down the manual efforts by 80% in generating Excel and Power BI reports, extracting and uploading files to various sites, and many other web-based administrative tasks. This also makes our report more accurate since it eliminates miscomputations of reports due to human error. Automation Anywhere also allows us to train our team members in creating bots of their own since it is very easy to use and has a user-friendly interface and it requires less coding.
What is most valuable?
The most valuable features for us are the Image Recognition and Object Cloning. We used this feature to automate our web-based tasks with repetitive actions or complex conditions. These features are very easy to use and do not require you to have deep knowledge in programming to understand since it has a drop and drag feature used to control it. It is also very reliable in recognizing images and locating objects on a web page, client software, or local files, so we have very little hiccups in completing the tasks with the bot we have created.
What needs improvement?
The Web Recorder should also include a feature where the user can select what browser you want it to run since it is currently using the Internet Explorer browser as default. Some of our web-based systems are currently not compatible with Internet Explorer and can only run using Firefox or Google Chrome. Image recognition can be improved if it can still run the created bot in a different PC with different resolution sizes as it is currently very dependent on it and will not able to recognize the image you need if there are changes to resolution size.
For how long have I used the solution?
I have been using Automation Anywhere for two years.
What do I think about the stability of the solution?
The stability of the automations created using Automation Anywhere is very impressive. It provided us reliability in running the bots using Automation Anywhere where we have problems in using our previous RPA platform.
What do I think about the scalability of the solution?
Automation Anywhere allows a very wide scale in terms of providing automations to our daily tasks that we thought were not possible before.
Which solution did I use previously and why did I switch?
We previously have an RPA platform but it is not very reliable especially in recognizing images.
What was our ROI?
It lessens the FTE required to complete our daily task and provided more time for us to expand our capability to accept additional tasks.
What's my experience with pricing, setup cost, and licensing?
I am not in charge regarding this matter.
Which other solutions did I evaluate?
No. Automation Anywhere was our first choice.
Which deployment model are you using for this solution?
Private Cloud
Disclosure: I am a real user, and this review is based on my own experience and opinions.
Buyer's Guide
Automation Anywhere
April 2025

Learn what your peers think about Automation Anywhere. Get advice and tips from experienced pros sharing their opinions. Updated: April 2025.
849,190 professionals have used our research since 2012.
Senior Program Analyst at WNS Global Services
Provides easy conversion of PDF files to CSV format
Pros and Cons
- "The most valuable feature is the conversion of PDF Invoices to CSV and to PDF Boxes."
- "The conversion time of invoices to JSON File should take less time using AA2019 IQBot, the report file creation feature should be added into IQ Bot A2019."
What is our primary use case?
Our primary use case is the comparison of field-level capture status of English invoices done using UiPath Document Understanding, with a converted CSV header and table-format CSV file of invoices done using IQ Bot A2019.
How has it helped my organization?
Automation Anywhere (AA 2019) IQ Bot has improved efficiency and is very useful for the Conversion of Invoices to CSV files and JSON files to PDF boxes.
What is most valuable?
The most valuable feature is the conversion of PDF Invoices to CSV and to PDF Boxes.
What needs improvement?
The conversion time of invoices to JSON File should take less time using AA2019 IQBot, the report file creation feature should be added into IQ Bot A2019.
For how long have I used the solution?
We have been using Automation Anywhere for the past four months.
Disclosure: I am a real user, and this review is based on my own experience and opinions.
Project Manager at a manufacturing company with 10,001+ employees
Quick to complete automation but needs improvement on data-related encryption
Pros and Cons
- "It has changed our mindset. People have started to think about automating things and come up with new perspectives, alternatives, or improvements by which automation can be implemented."
- "We need a better way of getting upgrades or defect fixes. It is creating problems for us, as we have to go for a completely new version. Maintaining and managing existing bots, then coming up with new ones takes a lot of time. We would rather have a batch fix than an installation to an installation."
What is our primary use case?
We use it more in finance and HR processes, such as payment processing or validation of data. It is used to validated data from two different systems or putting that data into an application. There are multiple use cases.
How has it helped my organization?
It has changed our mindset. People have started to think about automating things and come up with new perspectives, alternatives, or improvements by which automation can be implemented.
What is most valuable?
- Service
- User experience
- Feature coming out soon in the RPA.
It is user-friendly and quick to complete automation.
What needs improvement?
There are security certifications on the tool, but there are still places where our organization has highlighted that there needs to be an improvement on data-related encryption. That is something which needs to be changed or improved.
My main worry is about the security. My organization is very concerned about the data. Data in transit is mostly covered through encryption or TLS 1.2, but there are few things which have been identified which need to be improved.
We need a better way of getting upgrades or defect fixes. It is creating problems for us, as we have to go for a completely new version. Maintaining and managing existing bots, then coming up with new ones takes a lot of time. We would rather have a batch fix than an installation to an installation.
What do I think about the stability of the solution?
It is a stable platform with a few exceptions. Overall, it's a dependable platform which we can use for RPA.
We have faced issues with the upgrade. As an organization, we can't afford to have periodic migrations. Automation Anywhere is often coming out with new releases. If it's a bug fix or a patch update, that is a good thing. However, if it is a complete switchover or an installation, that needs proper planning. Obviously, time is consumed for this.
What do I think about the scalability of the solution?
It has a scope for increasing which is what we are targeting. We are having sessions in our organization where people are coming up with more use cases.
How are customer service and technical support?
We have been happy with technical support. Whatever the problem, we get a response with the status. Even if the issue is not resolved, we have transparency.
How was the initial setup?
It was complex to begin with because we are all so new to it. Getting the business come up with use cases was initially difficult because everybody was new to it. Over a period of time, we got to know what has to be done.
What about the implementation team?
We initially use EY for the deployment. Our experience was overall good because we were new to this RPA, it was a good learning experience having a COE playbook in place. Our basic baby steps, we did those with them, which helped us grow.
What was our ROI?
We have seen ROI.
What other advice do I have?
Have your CEO set up a business user to do the automation day in and day out. If a business user is building or developing RPA, he will know the ins and outs of the process better than a coder or third-party.
Disclosure: I am a real user, and this review is based on my own experience and opinions.
Works at a tech services company with 10,001+ employees
The customization and ease of use have helped us to automate and save on overhead
Pros and Cons
- "The Automation Anywhere software has improved our organization by moving us into the RPA climate and allowing us to save on our overhead."
- "I would like to see a built-in read-only role for the control room so that the bot creators can log in and monitor the production environment without any auditing concerns."
What is our primary use case?
We use this solution for automating business tasks in certain areas of the organization (so far). This involves creating bots to handle mundane tasks, so employees can be freed to work on other tasks that require higher thinking skills. We installed the product locally with the vendor's help.
How has it helped my organization?
The Automation Anywhere software has improved our organization by moving us into the RPA climate and allowing us to save on our overhead. By using bots, we have virtual workers that work twenty-four hours a day, seven days a week, three hundred and sixty-five days a year, all without taking a salary.
What is most valuable?
So far, we have found Customization and Ease of Use to be the most valuable features. We are also working on scalability now (within our bots), so other business areas can use the same bots that were already created. At the same time, we will be continuing to build other bots.
What needs improvement?
I would like to see a built-in read-only role for the control room so that the bot creators can log in and monitor the production environment without any auditing concerns. Currently, our development team cannot log into the production control room, due to audit concerns, and it would be beneficial to see the bots running, confirm the schedules, etc.
For how long have I used the solution?
Nine months.
What do I think about the stability of the solution?
So far, it has been stable for the past nine months, which also included an upgrade to the client and control room.
What do I think about the scalability of the solution?
We are currently scaling our bots and as a platform, it is very scalable.
How are customer service and technical support?
All of the times that I contacted technical support were pleasant. Tickets were assigned quickly and resolved. We even have a customer liason weekly tagup call with the vendor to help with anything that may arise.
Which solution did I use previously and why did I switch?
Previously, we didn’t use this type of product. We needed to lower our overhead costs.
How was the initial setup?
This initial setup was straightforward. The documentation that was provided was thorough.
What about the implementation team?
Our in-house team was used, along with the vendor's documentation and installation guides. Overall, it worked well.
What's my experience with pricing, setup cost, and licensing?
Being one of the Bot Creators, I wasn't included in the breakdown, makeup, or negotiation of pricing or licensing. I only know the total cost.
Which other solutions did I evaluate?
We only installed the evaluation version of Automation Anywhere, and our Proof of Concept was successful.
What other advice do I have?
Don’t employ all non-technical employees to create bots. Use software engineers. In our environment, we use REST, API, and SOAP, which may be daunting to non-technical folks.
Disclosure: I am a real user, and this review is based on my own experience and opinions.
Developer at a financial services firm with 11-50 employees
The bot creation process is easy, manageable, and everything is well-organized for a developer
Pros and Cons
- "The bot creation process is easy, manageable, and everything is well-organized for a developer. Everything is centralized."
- "I would like to have a command that allows me to add code, like C#. As a developer, this would be helpful."
What is our primary use case?
As a developer, I improve our company processes through automation.
The company has been working with the solution for two years. In my area, we have approximately five bots running.
What is most valuable?
It interacts well with other software tools. Other automation tools have trouble with integration.
The tool provides everything that we need to design a task. It is a complete tool.
The tool is user-friendly and easy to use. It is easy to understand how to automate a task.
The bot creation process is easy, manageable, and everything is well-organized for a developer. Everything is centralized.
What needs improvement?
I would like to have a command that allows me to add code, like C#. As a developer, this would be helpful.
For how long have I used the solution?
I just joined the company a year ago.
How are customer service and technical support?
The technical support is amazing. It is the best support that we have worked with.
What was our ROI?
Our CoE calculates our ROI.
What's my experience with pricing, setup cost, and licensing?
Go to the market. You can see the difference between this tool and the others there.
What other advice do I have?
The product has everything that I want. I don't have to look for another tool to integrate with it.
I am working on getting certified through Automation Anywhere University. The courses are good for people who have no knowledge regarding the tool.
Disclosure: I am a real user, and this review is based on my own experience and opinions.
Application Development Associate at Accenture
Is easy to use, has high scalability, password security features, and easy access
Pros and Cons
- "We used to do many daily routine checks and jobs. We have implemented the automation knowledge which resulted in good productivity, time-saving, and extra efforts being reduced."
- "Automation Anywhere can also be improved in machine learning and artificial intelligence. It would make our lives easier."
What is our primary use case?
Our primary use case is for automating daily routine jobs, where I have saved a lot of time. I have enhanced my automation knowledge. We have automated the daily reports and it will trigger automatically once jobs are completed from the backend database which has saved a lot of extra work for our team, saving workforce and time.
The implementation of the bot is easy and can be built in less time when compared to the other automation tools. No coding knowledge is required to build the Automation bot. It's very as simple, easy to use, and maintain.
How has it helped my organization?
We used to do many daily routine checks and jobs. We have implemented the automation knowledge which resulted in good productivity, time-saving, and extra efforts being reduced. It has saved a lot of extra work which we used to put for manual report sending. Implementing the bot is so easy that a new joiner can learn it within weeks. You don't need coding knowledge which helped us a lot because many other automation tools require good coding knowledge to develop a bot. The password security feature helped in securing the passwords.
What is most valuable?
Easy to use, high scalability, password security features, easy access, etc. There is no coding knowledge required which helped us a lot because many other automation tools require good coding knowledge to develop a bot.
The password security feature helped in securing the passwords. Implementing the bot is so easy that our new joiner also can learn it within weeks. It helped us in testing the application end to end without any errors. Record and playback features helped in making our work less and efficient.
What needs improvement?
The debugging tools need to be included, for where and why it has failed to execute the bot in a clear manner. Maintaining the bot is a little tough sometimes during a failed issue. If Automation Anywhere is developed in a real-time environment, we can do daily routine our home routine jobs much easier. I am learning a bit daily day by day.
Automation Anywhere can also be improved in machine learning and artificial intelligence. It would make our lives easier.
For how long have I used the solution?
I have been using this for the past six months.
What do I think about the stability of the solution?
Good stability.
What do I think about the scalability of the solution?
The scalability is good.
Which solution did I use previously and why did I switch?
I have used Selenium and now i am trying to switch to AA.
Which other solutions did I evaluate?
I have evaluated a few other tools, UFT and Tosca.
Disclosure: I am a real user, and this review is based on my own experience and opinions.
Sap Sales Distribution Consultant at Accenture
Clean interface, image recognition works well, and it is easy to integrate with other systems
Pros and Cons
- "I really like Screen Recording because it is used to record a task or a series of actions."
- "Had we had access to the RPA bots in advance, we would have practiced before fully implementing."
What is our primary use case?
We have used Automation Anywhere in SAP Automation, Billing Block release, sales office creation, generating reports, and daily monitoring activities.
Regarding business flexibility and scalability, once a series of instructions are given to a software bot, as many bots as required can be quickly deployed to perform the process. This includes processes of any complexity, thereby increasing scalability and flexibility overall.
How has it helped my organization?
It has helped our organization in many ways, starting with reducing manual efforts.
We have automated reports and daily monitoring tasks. Our team and client were impressed.
We have also automated monotonous tasks. It increased the speed of our work, making us more efficient.
What is most valuable?
The most valuable features are Screen Recordings, Smart Recordings, Task Bots, and IQ Bot. I was really impressed with how MetaBots work. I really like Screen Recording because it is used to record a task or a series of actions. It was running an automated process on the same computer that was recorded.
Web Recorder is an awesome option. The way it automates processes (tasks) that involve a web application or a browser, is very good.
Image Recognition is also an important feature. It checks for an existing image within another image. It is a beautiful feature, as it specifies the minimum percentage match for the image captured.
We can quickly and effectively drag and drop commands, which is helpful. It has a clean and friendly interface.
It is easy to integrate with other systems and it plays nice with them. Users are able to create automated processes that utilize all of the lines of the business system, without a single group.
What needs improvement?
Had we had access to the RPA bots in advance, we would have practiced before fully implementing. This is something that should be changed in the future.
For how long have I used the solution?
We have been using Automation Anywhere for two months.
What do I think about the stability of the solution?
Stability-wise, Automation Anywhere is good.
What do I think about the scalability of the solution?
The scalability is excellent.
What was our ROI?
A software Bot can cost one third the price of an offshore FTE and as little as one fifth the price of an onshore FTE.
What other advice do I have?
Basically, to be frank, most of the features are awesome. Of course, we were able to understand it easily because it was neatly explained.
We have excellent business benefits and it also supports SAP, Oracle, Java Applications, Mainframe/Terminals, Unix, Email Applications, Window Applications, Legacy Applications, Google, etc.
The best thing is that the platform can be used to automate any applications.
Which deployment model are you using for this solution?
Private Cloud
If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?
Other
Disclosure: I am a real user, and this review is based on my own experience and opinions.

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Updated: April 2025
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