Automation Anywhere Reviews

We are using this product for the development, running, and monitoring of automated processes. We are using IQ Bot for advanced tasks using cognitive technology.

Automation Anywhere has helped in automating business processes for simple to complex business cases. It also helped in understanding, learning, and discovering new automation ideas.

The features that I find most valuable are:

1. There isn't much scripting.
2. It is easy to learn and implement.
3. No prior programming knowledge required to learn and develop.
4. On the server-side, multiple developers working on a single project can save their individual works and have them stored in a single repository.

Custom models with advanced features can be included in the IQ Bot models for unstructured and semi-structured data.

We have been using Automation Anywhere for between eight and nine months.

We are a solution provider and we use this solution to help our customers with internal processes. For example, we help them with the automation of information processing tools.

From a manageability perspective, this solution is very good. It's just understandable, and this has helped a lot.

The most valuable feature of this solution is drag-and-drop. You don't need to be a coding genius to create a bot. It has a simple interface.

From what I have seen with the IQ Bot, it is very impressive and I think it is going to solve a lot of problems that we face right now.

The cost of this solution can be improved. We have written applications that do the same thing as Automation Anywhere, but for less cost.

When it comes to stability, there are a lot of dependencies. The bot, itself, I would say has always been good for us. The only problems that we have had are when the tools change, the bot has to be enhanced. That is something that is unavoidable.

Compared to other RPA tools, I think Automation Anywhere is very scalable.

For example, we have written simple applications where they do one thing today, but tomorrow they may add something else to it. They're developing an additional, or expanded version of the bot, and it is always simple. In this way, the scalability is pretty good.

The only problem we've had is when we need to expand the userbase. This is because of the ports attached to it.

We do reach out to Automation Anywhere technical support and it definitely helps.

In the beginning, it was a little bit complex and difficult for us to understand how to get things running. We reached out to technical support for help.

Initially, we had planned on going simple. Then, we wanted to be centralized and have a cloud-based environment, which is where we were facing a lot of challenges. One of the challenges was DB connectivity for accessing SAP, which was a security issue. We also had some trouble automating web pages.

Initially, we did see ROI. The problem is that we could not re-use those licenses. One license is not going to be running for twenty-four hours. We considered planning and scheduling to make the best of this, but its split across multiple teams, so there are multiple license requirements. Not everything has huge savings attached.

I have worked with other RPA solutions, such as UiPath.

We are looking forward to having the capability of building the IQ Bots the way we want, using Python scripts. With our scripting, we can fill in the gaps and improve accuracy.

My advice to anybody who is researching RPA solutions is to consider several things. I can see that the path that Automation Anywhere has right now is going to take it to the highest levels. My suggestion is that if you have a lot of coding or scripting experience then I would recommend UiPath. It has its own plusses and minuses, as with every tool.

Instead, if you're looking for someone that can you you build a bot within a short time, who doesn't know any coding or have a background in programming, then I recommend Automation Anywhere. You cut out the cost of developers, but you add to your cost in terms of licenses.

Also, for manageability, Automation Anywhere is the best choice.

I would rate this solution a seven out of ten.

Our primary use case is for the automation of output reports in Excel.

It improved the task performance at a team level and improved productivity.

MetaBot is one of the most useful features. 

It should be easier to use.

I have been using AA for five months.

Our primary use case is for automated digital invoice signature validation. The bot is designed to create a successful or rejection incident in ServiceNow based on validation output, and then uploads the email attachments received in Outlook for that particular invoice to respective SFTP folders.

Validating 1000 invoices manually takes weeks of time using five FTEs. By implementing the Automation Anywhere robot, we have reduced the FTE count and it was able to process 800 invoices per day with 100% accuracy. The increased efficiency totally justifies the name Automation, as with a single click, it does five FTE work in a single day.

The most valuable features are the Secure Credential Vault, Email automation, and the REST API. These commands have reduced the number of lines of code.

The script/task command has helped with modularization.

The REST API could be improved.

We have been using Automation Anywhere for 15 months.

My primary use case is for Medical Content validation and Ecommerce Process follow execution and analytics with data available.

It improved on 40+ % of manual effort which was a pain point for project budget and Project team SMEs.

• Control Room 
• Bot Creation 
• Logging Scheduling Task 
• Trigger for Monitoring.

• Available Data Analytics  
• More on AI Front and Deep Learn concept

I have been using AA for two years. 

We are running the Control Room and the Bot Runners.

Currently, we have two processes in production, and another three are currently under development. Those in the development stage are running efficiently, but there are bugs here and there. Even for the processes that are in production, we have constant involvement, where we bring them back for more development and then return them to the production environment.

Our primary use case has to do with automating payment tasks. We process about thirty-five hundred invoices per month, which is a substantial amount. At the moment, we process about fifteen hundred, and our goal with automation is to reach thirty-five hundred.

At the moment, about twenty-five percent of the volume is covered by the RPS side of things. The rest of the work is done by hand, and our goal is to reach seventy-five percent by the end of this year.

This solution has allowed us to reduce our idle time by about thirty percent.

In terms of FTEs, we have cut approximately three, and hour goal is to cut fifteen by the end of this year.

The IQ Bot is very impressive to us. We have tried several tools in the industry, and we have not been able to automate to the same level as provided by this solution.

The stability of this solution depends on the processes, but I think that there is room for improvement in this regard. We are using Microsoft Dynamics, and it would help if they had a set of standard development specifications for each of these solutions. 

We are having some challenges when it comes to stability. Things have kept stable for three to four months at the moment, but we are still working on stabilizing the bots. We are hoping to have everything stabilized within the next few months.

The scalability of this solution is very good. We have operations on the other side of the world, such as South East Asia, so we tend to have different languages. The IQ Bot is able to read these languages, which will help us to expand into other regions, as well.

I have dealt with technical support for this solution and they are one of the best, I would say. Their response time is very fast and the knowledge that the tech team has is impeccable. All of the issues that we have raised were solved within a day and this has been very helpful for us.

The initial setup of this solution was sort of complex for us. We are at the initial state of it, and it is quite challenging because we didn't know what the technology was all about. Each and every day we learn new things, where it is not the same thing that we had learned before and already implemented.

We partnered with a consultant from a company in Sri Lanka and they are assisting us with the implementation. This includes development and scaling. We give them the strategic plan according to what we want, then they evaluate the process and let us know the architecture. We may also get involved with the architecture in cases where they might not have the in-depth knowledge of our systems.

Our long term plan is to have a COE where we will have our in-house developers. This will help in development, as well as post-production.

We have not yet seen ROI, but our estimation is that it will occur within three years. We have made a huge investment in this solution.

The bugs that we have had are generally not because of the product. We have had one product bug, and it has already been taken care of, although it is not released yet. It will be included with the next release of the solution.

The bug is related to popups, where those commands are issued but we cannot give them in the development stage. It is a major drawback in our process. Because of this, certain processes have a two to three-minute delay, and that's a major impact on one of our processes. It does have something to do with a third-party application for which nobody has applied an automation tool. I wouldn't say that it is a major bug, but it should be rectified in the future.

We are now looking at the AI side of this solution, and have started using the IQ Bot.

My advice for anybody who is implementing this solution is to invest small and see, rather than going for a bigger investment all to once. See the ROI and then evaluate again. We had issues with the business users because they were not confident enough to use the Bots. At that time, they were much more comfortable using the hands-on, manual approach. Try one use case and then expand.

I have not evaluated all of the features so my rating might be higher when I do.

Compared to other products, I would rate this solution an eight out of ten.

We are using it to automate tasks.

We have one bot in production. It performs okay.

Unattended use is its most valuable feature.

I would like better support for migration objects.

We have problems getting the bot to run in our non-production environment. It took a long time to get the bot to run in our production environment.

The technical support is mediocre. The support is sometimes really good, and sometimes it is really bad.

The setup was very difficult. It recognizes the correct fields that you put into it, but it resulted in complex scripts.

We did the deployment in-house.

I don't think that we have seen ROI yet.

Know what you are getting into and do your research.

Attended automation is okay. We had some challenges around testing.

We primarily deal with a SAP business model. We use Automation Anywhere for logging into websites, entering data, moving information around, and sending emails to end users.

We are currently using a cloud deployment model.

The product has saved us a lot of time by reducing manually tasks, like entering data into Excel.

The object cloning strategy feature is the most valuable feature.

I would like the product to have more capabilities going forward.

We are not getting consistent behavior from the tool We would like to see this improved and the product more stable.

I would rate the technical support as an eight out of ten.

The initial setup is very straightforward. It did not take more than a few minutes.

I would definitely recommend Automation Anywhere.