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Project Manager at Nine A Business Connect
Real User
Helps our clients focus on their work instead of repetitive tasks
Pros and Cons
  • "Scalability is good. There is no question about its scalability."
  • "I would like OCR for video and text using the IQ Bot. It should also be available in an email tag format."

What is our primary use case?

We use the product for our automation use cases. We provide it to our customers to automate invoices with IQ Bot and other things.

How has it helped my organization?

Helps our clients focus on their work instead of repetitive tasks.

What is most valuable?

The best part of Automation Anywhere is IQ Bot for its OCR techniques. 

Bot Insights is also a very good product feature.

What needs improvement?

I would like OCR for video and text using the IQ Bot. It should also be available in an email tag format.

I am waiting for them to add Java code.

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Automation Anywhere
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What do I think about the stability of the solution?

The stability of the production part is good.

What do I think about the scalability of the solution?

Scalability is good. There is no question about its scalability.

How are customer service and support?

I have found some problems, but the support is very fast. However, sometimes I feel like I need more guidance. E.g., when providing the answer regarding the login for SAP automation, give an answer that I can explain to my customers.

How was the initial setup?

The implementation process is complex, as there is integration with other applications. We need to understand the other applications' requirements. It requires us to convert their business logic into automation. That is where the complexity is.

What about the implementation team?

We are the implementation partner. 

What was our ROI?

My clients have seen ROI. What would take them two to three days in work is now taking them two to three hours.

What's my experience with pricing, setup cost, and licensing?

We are restricted to use one license on one PC. However, if my license is not working, I want to be able to use it somewhere else. This would be a nice improvement to the licensing, as other competitors in the market have better licensing terms.

What other advice do I have?

Create automation with automation with Automation Anywhere. 

Disclosure: My company has a business relationship with this vendor other than being a customer: Partner.
PeerSpot user
reviewer1129443 - PeerSpot reviewer
Works with 1,001-5,000 employees
Real User
Improves efficiency in secretarial and payroll tasks for two of our offices
Pros and Cons
  • "Since we can register multiple bot runners in one control room, and we can easily monitor and re-run bots when necessary, it is convenient for me."
  • "I have noticed that after the bots have been delivered to run in a production environment, there are issues in terms of quality and performance."

What is our primary use case?

Our primary use for this solution is the building of a digital workforce by implementing Robotic Process Automation to improve our operational efficiency. It is also intended to create capacity for our staff to focus on client-servicing matters, which are areas that require decision-making processes.

How has it helped my organization?

We have implemented two processes to date, for our Hong Kong office and Japanese office. The process automated for Hong Kong is for Company Secretarial business. The process automated for Japan is for Payroll business. Repetitive mundane tasks are now being executed by the robotic processes.

What is most valuable?

I mostly use the Control Room to monitor and manage bot runs. Since we can register multiple bot runners in one control room, and we can easily monitor and re-run bots when necessary, it is convenient for me. I would like to find out more about the dashboards and what they actually mean.

What needs improvement?

I have noticed that after the bots have been delivered to run in a production environment, there are issues in terms of quality and performance. For example, if the government website takes too long to respond, or there is an apostrophe in names, then these exceptions are not handled in the bot. I would like to see a higher quality in the final bots that are delivered to production.

For how long have I used the solution?

One month in production.
Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
Buyer's Guide
Automation Anywhere
March 2025
Learn what your peers think about Automation Anywhere. Get advice and tips from experienced pros sharing their opinions. Updated: March 2025.
842,690 professionals have used our research since 2012.
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Senior Software Engineer at Tech Mahindra
Real User
We wanted to run the Automated TestCase prepared in TestingAnywhere from another tool. So the *.exe file came in handy.

Valuable Features:

TestingAnywhere is an Scriptless Automation Tool which is easy to learn and implement. A lot of features present in this tool are effective during automation. Test cases are created using one of five methods (web recording, object recording, image recognition, Smart recording, editor). These test cases are recorded, saved, and can be edited and enhanced. 

One more feature that is very unique is the conversion of Automated TestCase in to Executable (EXE) files so that testers can run them on remote machines too. 

Improvements to My Organization:

We wanted to run the Automated TestCase prepared in TestingAnywhere from another tool. So the *.exe file came in handy.

Room for Improvement:

I haven't gone deep in the tool, but so far it looks good.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user

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See all 3 comments
reviewer1454247 - PeerSpot reviewer
RPA Developer at Nine A Business Connect
Real User
Easy to use with a drag and drop interface, and includes a powerful and versatile Object Cloning feature
Pros and Cons
  • "Object Cloning is the most valuable feature I have found for automating a website or a process that includes multiple mouse clicks."
  • "The OCR can be a little better because sometimes while scrapping, it leads to data loss."

What is our primary use case?

Automation Anywhere is one of the simplest RPA tools!

We primarily use it for data scraping from PDFs. AA has helped me to get the data from scanned PDFs with a higher accuracy rate, automating multiple formats, and maintaining its data in Excel format.

In this scenario, the user emails a PDF to the Bot email ID, the Bot downloads the attachment & scraps the data from it. As per the format, the data is pulled and maintained in Excel, in a standard format. The Excel file is then emailed back to the respective user.

How has it helped my organization?

When anybody talks about Robotic Process Automation, Automation Anywhere is the first thing that comes to my mind. Automation Anywhere is one of the simplest Robotic Process Automation Tools.

Its drag and drop feature is the best because there is no hard coding required. Even if a person is not from a coding background, they can easily learn and get their hands on this tool quickly. There are a lot of learning resources provided by Automation Anywhere University and AA provides certifications too.

Using AA has helped to reduce time & human error.

What is most valuable?

Object Cloning is the most valuable feature I have found for automating a website or a process that includes multiple mouse clicks. This is something that can easily be done using the Object Cloning command.

Object Cloning can also be used to get the DOMXPath inner text of a specific object. It also helps to automate the dropdown menus and in selecting the desired value from them. It is fun to use and if used with proper technique, a user can automate a website or portal with 100% accuracy.

What needs improvement?

The OCR can be a little better because sometimes while scrapping, it leads to data loss.

In the future, more commands for automating SAP should be included.

For how long have I used the solution?

We have been using Automation Anywhere for two years. 

What do I think about the stability of the solution?

Stability totally depends on the power of your coding level. In general, AA is highly stable.

What do I think about the scalability of the solution?

AA has high scalability.

How are customer service and technical support?

Technical support from AA is excellent!

The AA support team is just Awesome. Any query or issues we face while using it can be brought to their notice by raising a ticket. They will coordinate with the user until the issue is resolved and without much delay. Automation Anywhere provides the best service.

Which solution did I use previously and why did I switch?

We did not use another RPA solution prior to this one.

How was the initial setup?

The initial setup was straightforward.

What about the implementation team?

Our in-house team is responsible for deployment and maintenance.

What's my experience with pricing, setup cost, and licensing?

The pricing is a bit higher.

Which other solutions did I evaluate?

We evaluated UiPath before choosing AA.

What other advice do I have?

Choose Automation Anywhere over other RPA Tools for better service & accuracy.

Which deployment model are you using for this solution?

Private Cloud

If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?

Amazon Web Services (AWS)
Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
Develope4ce0 - PeerSpot reviewer
Developer at a financial services firm with 5,001-10,000 employees
Real User
It is easy and simple to use with its drag and drop functionality
Pros and Cons
  • "It is easy and simple to use with its drag and drop functionality."
  • "I have had a couple of crashes and issues."

What is our primary use case?

I am using it with my work on our disaster recovery process. It has been performing well, so far.

What is most valuable?

It is easy and simple to use with its drag and drop functionality.

The bot creation is easy, as you automate the steps exactly as you perform them.

What needs improvement?

The product is still lacking some features. However, I know that Automation Anywhere is continually improving it.

What do I think about the stability of the solution?

The stability is alright. I have had a couple of crashes and issues. Overall, it does seem pretty stable. 

How was the initial setup?

The initial setup was straightforward.

What was our ROI?

We are measuring our ROI through time savings. We haven't done metrics for money yet.

Which other solutions did I evaluate?

This solution is a more robust, better product than the other solutions that we evaluated.

What other advice do I have?

It is a great solution. We have had a lot of business users come in and use it, being successful with it.

We have used some of the IQ Bots, but we haven't used them too extensively.

We save about three hours a week using this solution.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
reviewer1120545 - PeerSpot reviewer
Business Development at a tech services company with 51-200 employees
Real User
RPA software that's easy to use and understand, even for first-time users
Pros and Cons
  • "This RPA software has good scalability and stability, is easy to understand and easy to use, even for users who have no experience with automation software."
  • "Setup and deployment of this product could be difficult for those without experience. These processes should be made easier."

What is our primary use case?

We are a factory and supplier corporation, e.g. we focus on the financial and automation niche, but mostly financial. Our service is implementing automation, e.g. we implement Automation Anywhere (AA) for customers. It's a tool for automating processes.

What is most valuable?

Automation Anywhere (AA) is easy to use and understand, even if the user didn't have previous experience with RPA (robotic process automation) software before. This solution has many tools for automation. It's good even if you're just starting with RPA software, e.g. we don't have to decide on the whole productivity process, so we can put in the costs step by step first, then put in the details after.

Other solutions require you to know the codes first and make decisions on the whole process. This means that with other RPA solutions, if the user doesn't have the experience, it will be difficult for them to use and decide on those automation programs, which is not the case with Automation Anywhere (AA).

What needs improvement?

An area for improvement for Automation Anywhere (AA) is its organization or utilization, because if it's your first time to initiate automation, you have to convert it properly, and you have to develop the amendment path through the automation path, but you have to pay a subscription for it first. The first part is difficult because if you buy the full package without having much experience with the product, it could be difficult to utilize the process from manual to automation.

There are some limitations in the migration from the manual process to automation, because currently, Automation Anywhere (AA) is trying to develop transfer from on-premises to cloud. There's a limitation in migration.

The setup and deployment processes for this product also need to be improved, e.g. made easier.

For how long have I used the solution?

I worked with Automation Anywhere (AA) before, and I helped a developer team provide it to the customer, and that was last year. We implemented it. I've been dealing with the solution in the last two years, but changed my focus to analytic solutions for a year.

What do I think about the stability of the solution?

Automation Anywhere (AA) is a stable tool.

What do I think about the scalability of the solution?

Scalability for this tool is good.

How was the initial setup?

It's difficult to set up Automation Anywhere (AA) on the on-premises environment. It's also difficult to make preparations for it. You have to be ready so it can support the automation process. That was what people experienced in the on-premises deployment, but I'm unsure how it is when it's set up on cloud. Setup could be easier if it's done on the Cloud.

If you have a person who knows the utilities of this solution, setup will take one to two weeks.

What's my experience with pricing, setup cost, and licensing?

Our clients are paying for a yearly subscription of Automation Anywhere (AA).

What other advice do I have?

Automation Anywhere (AA) is very easy to understand, but automation is something new here in Thailand.

We have 20 clients using this solution. For deployment and maintenance, we have a technical team made up of 10 people, with one vision analyst.

We have an automation hypercare team responsible for supporting customers after we've deployed Automation Anywhere (AA).

I would recommend this tool to others who want to start using it, because it's a good tool.

I'm giving Automation Anywhere (AA) a score of eight out of ten.

Which deployment model are you using for this solution?

On-premises
Disclosure: My company has a business relationship with this vendor other than being a customer: Partner
PeerSpot user
reviewer1463817 - PeerSpot reviewer
Data Science Consultant (Intern) at WNS Global Services
Real User
Easy to learn, minimal scripting, and multiple developers can work with a single repository
Pros and Cons
  • "On the server-side, multiple developers working on a single project can save their individual works and have them stored in a single repository."
  • "Custom models with advanced features can be included in the IQ Bot models for unstructured and semi-structured data."

What is our primary use case?

We are using this product for the development, running, and monitoring of automated processes. We are using IQ Bot for advanced tasks using cognitive technology.

How has it helped my organization?

Automation Anywhere has helped in automating business processes for simple to complex business cases. It also helped in understanding, learning, and discovering new automation ideas.

What is most valuable?

The features that I find most valuable are:

  1. There isn't much scripting.
  2. It is easy to learn and implement.
  3. No prior programming knowledge required to learn and develop.
  4. On the server-side, multiple developers working on a single project can save their individual works and have them stored in a single repository.

What needs improvement?

Custom models with advanced features can be included in the IQ Bot models for unstructured and semi-structured data.

For how long have I used the solution?

We have been using Automation Anywhere for between eight and nine months.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
Automati9838 - PeerSpot reviewer
Automation Lead at a computer software company with 10,001+ employees
Real User
Good manageability and a simple interface, but the license cost needs to be improved
Pros and Cons
  • "From a manageability perspective, this solution is very good."
  • "The cost of this solution can be improved."

What is our primary use case?

We are a solution provider and we use this solution to help our customers with internal processes. For example, we help them with the automation of information processing tools.

How has it helped my organization?

From a manageability perspective, this solution is very good. It's just understandable, and this has helped a lot.

What is most valuable?

The most valuable feature of this solution is drag-and-drop. You don't need to be a coding genius to create a bot. It has a simple interface.

From what I have seen with the IQ Bot, it is very impressive and I think it is going to solve a lot of problems that we face right now.

What needs improvement?

The cost of this solution can be improved. We have written applications that do the same thing as Automation Anywhere, but for less cost.

What do I think about the stability of the solution?

When it comes to stability, there are a lot of dependencies. The bot, itself, I would say has always been good for us. The only problems that we have had are when the tools change, the bot has to be enhanced. That is something that is unavoidable.

What do I think about the scalability of the solution?

Compared to other RPA tools, I think Automation Anywhere is very scalable.

For example, we have written simple applications where they do one thing today, but tomorrow they may add something else to it. They're developing an additional, or expanded version of the bot, and it is always simple. In this way, the scalability is pretty good.

The only problem we've had is when we need to expand the userbase. This is because of the ports attached to it.

How are customer service and technical support?

We do reach out to Automation Anywhere technical support and it definitely helps.

How was the initial setup?

In the beginning, it was a little bit complex and difficult for us to understand how to get things running. We reached out to technical support for help.

Initially, we had planned on going simple. Then, we wanted to be centralized and have a cloud-based environment, which is where we were facing a lot of challenges. One of the challenges was DB connectivity for accessing SAP, which was a security issue. We also had some trouble automating web pages.

What was our ROI?

Initially, we did see ROI. The problem is that we could not re-use those licenses. One license is not going to be running for twenty-four hours. We considered planning and scheduling to make the best of this, but its split across multiple teams, so there are multiple license requirements. Not everything has huge savings attached.

Which other solutions did I evaluate?

I have worked with other RPA solutions, such as UiPath.

What other advice do I have?

We are looking forward to having the capability of building the IQ Bots the way we want, using Python scripts. With our scripting, we can fill in the gaps and improve accuracy.

My advice to anybody who is researching RPA solutions is to consider several things. I can see that the path that Automation Anywhere has right now is going to take it to the highest levels. My suggestion is that if you have a lot of coding or scripting experience then I would recommend UiPath. It has its own plusses and minuses, as with every tool.

Instead, if you're looking for someone that can you you build a bot within a short time, who doesn't know any coding or have a background in programming, then I recommend Automation Anywhere. You cut out the cost of developers, but you add to your cost in terms of licenses.

Also, for manageability, Automation Anywhere is the best choice.

I would rate this solution a seven out of ten.

Disclosure: My company has a business relationship with this vendor other than being a customer: Partner.
PeerSpot user
Buyer's Guide
Download our free Automation Anywhere Report and get advice and tips from experienced pros sharing their opinions.
Updated: March 2025
Buyer's Guide
Download our free Automation Anywhere Report and get advice and tips from experienced pros sharing their opinions.