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PeerSpot user
Manager - FP&A at Sterlite Power
Real User
Easy to use, secure, and has helped to make our processes more robust and efficient
Pros and Cons
  • "The most valuable features of this solution are its scalability, security using the credential vault, and ease of use for business."
  • "Better use case management to prevent each development from scratch would be an improvement."

What is our primary use case?

We primarily use this solution to automate manual processes of limited or negligible value in terms of up-skilling personnel.

How has it helped my organization?

AA has indirectly helped in re-engineering processes, which has made them more robust and efficient. Hence, this has helped the business immensely.

What is most valuable?

The most valuable features of this solution are its scalability, security using the credential vault, and ease of use for business.

What needs improvement?

A Cloud-based version of this solution would reduce dependence on architecture.

Better use case management to prevent each development from scratch would be an improvement.

Buyer's Guide
Automation Anywhere
April 2025
Learn what your peers think about Automation Anywhere. Get advice and tips from experienced pros sharing their opinions. Updated: April 2025.
849,190 professionals have used our research since 2012.

For how long have I used the solution?

I have been using this solution for one year.
Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
Janet Peng - PeerSpot reviewer
Janet PengManager of IT at a financial services firm with 10,001+ employees
Real User

Great review.

ProjectMa81f - PeerSpot reviewer
Project Manager -Learning and Development at a computer software company with 10,001+ employees
Real User
Provides cognitive automation with IQ Bot and Bot Insight, saving us in terms of FTE
Pros and Cons
  • "It is really helpful that this solution is deployed in the cloud."
  • "Automation Anywhere will sometimes announce releases or updates in their roadmap, and we wait for them, but they do not happen on time or at all."

What is our primary use case?

I belong to the learning and development department, and this solution is part of our capability. We do not have only a single use case. We work on POCs for SMEs, handling the automation of modules such as Vendor Master and journal entries.

How has it helped my organization?

In the projects that we are getting, we have been using Automation Anywhere for things like automating Excel. This is a solution that was recommended to us, and we have a roadmap for our resources to scale up and work on that. I see our work with SMEs as a collaboration with Automation Anywhere.

What is most valuable?

The cognitive automation gives us an edge towards intelligence using IQ Bot, and this allows us to integrate and give a combined solution to a customer.

It is really helpful that this solution is deployed in the cloud.

What needs improvement?

The integration of IQ Bot, Bot Insight, and other products should be flawless, and the execution should be seamless, so this needs to be improved.

The vendor should make recommendations based on our customer's requirements so that they can make the right choice.

Automation Anywhere will sometimes announce releases or updates in their roadmap, and we wait for them, but they do not happen on time or at all. This happened, for example, when we had an issue with IQ Bot. We ended up waiting for two more months.

For how long have I used the solution?

We have been using this solution for about one year.

What do I think about the stability of the solution?

The stability of this solution is good. I don't see any issues with the product itself, although when we were integrating, there were a few issues that have since been phased out.

It is on a case-by-case basis, where we found that some things were not working smoothly. As soon as you start integrating other products, using them hand-in-hand, there are issues. Automation Anywhere was there with us to understand and resolve the issues. I had to go myself to identify and understand them, and it was a long process, but it was sorted out.

What do I think about the scalability of the solution?

This is a scalable solution that is robust and will help to take us forward.

How are customer service and technical support?

Technical support is very good, and we are getting what we require. Initially, it wasn't that great at the start of the year. We had a discussion with them and came up with a communication plan. Since then, it has helped us out and we are happy with that.

How was the initial setup?

The initial setup of this solution is simple. We had the required support and the materials were all delivered, so we were able to do it easily. 

What about the implementation team?

The deployment was performed by our in-house team, and we have control rooms to monitor the bots.

What was our ROI?

We have seen ROI with this solution in terms of automating manual processes, resulting in FTE benefits.

What's my experience with pricing, setup cost, and licensing?

We purchased the commercial version with the license.

Which other solutions did I evaluate?

Compared to UiPath, this is a robust tool.

We considered both UiPath and Blue Prism, and I feel that Automation Anywhere is still leading. It is more stable and more structured. They also have the support staff.

What other advice do I have?

This is a stable solution and a product that you can go for.

I would rate this solution an eight out of ten.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
Buyer's Guide
Automation Anywhere
April 2025
Learn what your peers think about Automation Anywhere. Get advice and tips from experienced pros sharing their opinions. Updated: April 2025.
849,190 professionals have used our research since 2012.
Shaik Tharim - PeerSpot reviewer
IT Solutions Professional at GulfNet Solutions at GulfNet Solutions Company Limited
Real User
Good features with a free version on offer and good reliability
Pros and Cons
  • "There are quite a few very strong features available to users."
  • "The solution should have a more robust forum to help users navigate the solution, learn about it, and get help when they need it."

What is our primary use case?

We primarily use the solution for business process automation. We use it to help us with background processes.

What is most valuable?

It's a very stable solution.

We have found the solution to be very scalable. 

The solution, in particular, is simple to set up.

There are quite a few very strong features available to users.

What needs improvement?

I haven't really used it long enough to critique too heavily. I need some more time to do a deep dive into its functionality, which I haven't done yet. 

The solution should have a more robust forum to help users navigate the solution, learn about it, and get help when they need it.

It should have a better marketplace where you can gather various workflows, et cetera. It would be an ideal place to find pre-built workflows, for example. 

For how long have I used the solution?

I've been using the solution for maybe one year.

What do I think about the stability of the solution?

The stability of the product is quite good. It's reliable and offers good performance There are no bugs or glitches. It doesn't crash or freeze.

What do I think about the scalability of the solution?

It's quite scalable. We have many users on the solution. 

How are customer service and support?

I'm not sure if I have ever actually contacted technical support. I can't recall dealing with them directly, and therefore would not be able to comment on their services. 

Which solution did I use previously and why did I switch?

I'm also familiar with UiPath.

How was the initial setup?

In general, when you set up the cloud solution, it's very, very easy. It's not overly complex. The on-premises version does take a bit more work. It's a bit more complex. That said, it's not too hard to handle either. 

The deployment is pretty fast. You're looking at maybe a 15-minute setup.

What's my experience with pricing, setup cost, and licensing?

There is a community version, which is free. they also have a yearly paid license. 

What other advice do I have?

I would recommend the solution to other users and companies. 

Overall, I would give it a rating of eight out of ten.

Which deployment model are you using for this solution?

Public Cloud
Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
reviewer1457229 - PeerSpot reviewer
Senior RPA Developer at Yantrik
Real User
Better accuracy, easy to develop and manage, and has an easy to manage orchestrator
Pros and Cons
  • "All customers were happy after automating using AA because of the better accuracy, it's easy to develop and manage. It's easy to manage the orchestrator."
  • "PDF extraction and cognitive automation need improvement."

What is our primary use case?

  • Automate and Digitization
  • Process understanding
  • Finding gaps in process
  • Process re-engineering
  • Process mining

How has it helped my organization?

All customers were happy after automating using AA because:

  • Better accuracy
  • Easy to develop and manage
  • Easy to manage orchestrator
  • It's an automated simple process within the organization.

What is most valuable?

Metabots and IQ bots.

What needs improvement?

PDF extraction and cognitive automation need improvement.

For how long have I used the solution?

I have been using Automation Anywhere for one year. 

What do I think about the stability of the solution?

The stability is awesome.

What do I think about the scalability of the solution?

Scalability is good.

How are customer service and technical support?

Their technical support is very good.

Which solution did I use previously and why did I switch?

We used Ui Path. We switched because of the cost.

What about the implementation team?

In-house.

What was our ROI?

We have seen good ROI.

Which deployment model are you using for this solution?

Private Cloud

If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?

Amazon Web Services (AWS)
Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
reviewer1249008 - PeerSpot reviewer
RPA Developer at a consultancy with 10,001+ employees
Real User
Flexible, helpful scheduling and triggers, saves us time and eliminates errors
Pros and Cons
  • "The most valuable feature is the screen recorder, which helps to automate processes easily."
  • "We need more commands for PDF integration to make it more flexible."

What is our primary use case?

I am using this tool to automate one process in a Citrix environment. The process is used to launch one website from which data is captured. After this, another application is opened and the data is pasted into it. The result is our final structured data.

How has it helped my organization?

Using Automation Anywhere saves us time, money, and eliminates errors. When the same process is done by humans there are a lot of errors that require us to doublecheck and cross-reference all of the work.

What is most valuable?

The most valuable feature is the screen recorder, which helps to automate processes easily.

There are a lot of other helpful features such as schedulers and triggers to do things like sending emails after a task is completed. 

MetaBots and IQ Bots are also good features.

There are a lot of options and commands, making this a flexible tool.

What needs improvement?

We need more commands for PDF integration to make it more flexible.

For how long have I used the solution?

I have been using Automation Anywhere for the past three years.

What other advice do I have?

Automation Anywhere is the leading RPA tool in the present market.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
Quality Analyst at a computer software company with 10,001+ employees
Real User
A user-friendly dashboard that can be accessed anywhere
Pros and Cons
  • "We can access it anywhere. E.g., I can access dashboard from my Control Room on my mobile app using Automation Anywhere."
  • "From a QA and development perspective, we would like to communicate with the tech support through email and have that put in the dashboard. This would let us better track the ticket and make it easier for us to communicate with Automation Anywhere."

What is our primary use case?

We use it for the mail merge process, specifically for renewals. Each month, it could be a tedious process to check all the documents and PDFs for each iteration. The creation of a bot for these task leads to better than expected results.

What is most valuable?

We can use the current manuals to make sure the bots are working at 100 percent before the next release.

It is user-friendly. Everything is under a single dashboard. 

We can access it anywhere. E.g., I can access dashboard from my Control Room on my mobile app using Automation Anywhere. 

What needs improvement?

From a QA and development perspective, we would like to communicate with the tech support through email and have that put in the dashboard. This would let us better track the ticket and make it easier for us to communicate with Automation Anywhere.

They recently integrate Oracle and SQL. I would like to have more integration and feature going forward.

What do I think about the stability of the solution?

The stability is good. 

What do I think about the scalability of the solution?

The scalability is good.

How are customer service and technical support?

Automation Anywhere team is ready to support us if we encounter any issues.

We recently encountered some issues in the navigation controls that our dashboards were unable to change. So, we contacted the Automation Anywhere team and they helped us to get it rectified.

How was the initial setup?

It is easy to set up. You can do it from anywhere using the Control Room. It is not a tedious process. 

I am used to these types of setups as an SQL engineer.

What was our ROI?

We save time with the solution, so we have more time to reuse and spend on our clients. 

What's my experience with pricing, setup cost, and licensing?

Talk to your manager and try to procure an automation license for training. This will allow you to train people, so you can move to automation.

Which other solutions did I evaluate?

If we try to use another product, there are additional product costs. Automation Anywhere uses a single dashboard that you can access anywhere. It also provides more insights versus other products, which is an advantage of using Automation Anywhere.

What other advice do I have?

I have recently gone through the Automation Anywhere training to receive some certifications.

Disclosure: My company has a business relationship with this vendor other than being a customer: Partner.
PeerSpot user
it_user176970 - PeerSpot reviewer
Test Automation Engineer at a tech services company with 501-1,000 employees
Consultant
Lots of valuable features and good for beginners who don't know have knowledge of scripting

What is most valuable?

  1. Avatar Repository: Created for an individual script, shared to Global Avatar Repository and can be reused by other testers. Avatar Repository can be locked and given access to those who grant authorization with an appropriate username and password
  2. Easy to create scripts by drag and drop commands
  3. Running Batch files – Easy to add files in the Run Suite and align to the order by drag and drop to run.
  4. Result Log window – displays the result for each statement also when called in a loop, checkpoints
  5. Saves the test result for each run and also displayed in the Visual Logs
  6. Triggered to run the script and the script run when the tool is closed

How has it helped my organization?

  1. Easy to create Reusable scripts and Main scripts
  2. Easy to save the scripts in the Testing Anywhere server
  3. Easy to retrieve scripts created by other testers in different locations
  4. Easy to view files in the Testing Anywhere Client window

What needs improvement?

With 7 months experience, I couldn't find any need for improvement.

For how long have I used the solution?

7 months

What was my experience with deployment of the solution?

No issues encountered.

What do I think about the stability of the solution?

No issues encountered.

What do I think about the scalability of the solution?

No issues encountered.

How are customer service and technical support?

I would rate the level of technical support as 8/10.

Which solution did I use previously and why did I switch?

Yes, I worked with QTP in a different company and I switched when I moved jobs.

How was the initial setup?

The initial setup was straightforward.

What about the implementation team?

Implementation was done through a vendor team. Their level of expertise is 9/10.

What other advice do I have?

This Testing Anywhere is a good tool for the functional testing and also good for the beginners in Automation who don't have knowledge in scripting.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
reviewer1466973 - PeerSpot reviewer
Application Support Associate at Accenture
Real User
Easy to use, the IQ Bot greatly assists in processing data, and the Bot Store has many helpful bots to choose from
Pros and Cons
  • "I like all of the product features, but I mostly like to work with IQ Bots because they have cognitive automation capabilities."
  • "I would like to see a global error handler introduced, which will explicitly handle errors over the entire project."

What is our primary use case?

We have automated desktop applications, web applications, SAP applications, invoice processing through IQ Bot, as well as other projects. We have been achieving high accuracy with a maximum success rate.

How has it helped my organization?

The product is simple to use and provides a good base of functionality out of the box to cover most automation scenarios. It is also very extensible in that additional functionality can be added through the use of class libraries and APIs.

What is most valuable?

I like all of the product features, but I mostly like to work with IQ Bots because they have cognitive automation capabilities. We simply train the Bot by uploading sample files, and it then begins classifying, processing, and extracting the data within a short span of time. We can easily train the bot to extract the required fields, and we are processing tons of invoices using IQ Bot in a fraction of the time. This has saved our company lots in terms of both costs and manpower.

Working with Automation Anywhere is very easy in my environment. The automation is built with easy workflows and commands, which are user-friendly, even for people without a programming background.

The biggest advantage that Automation Anywhere provides is the Bot Store, where we search the existing bots and download relevant ones for our own use. These are very helpful in our automation because they are done very fast and deploy in a short time.

What needs improvement?

They bring out new or enhanced functionality on a very short cycle, which is great, although a criticism would be sometimes new features are released so quickly they can sometimes be a little buggy.

We have been faced with inconsistent error handling during the bot development stage, which is something that should be improved. The error handling is generally good, but the problem arises when developing multiple tasks within the same project. Specifically, I want to handle the error that occurs in a sub-task, as we have to ensure that all of the relevant tasks are completed properly in order to continue the process.

I would like to see a global error handler introduced, which will explicitly handle errors over the entire project.

I would like to have a Project Sharing Hub, similar to that of GitHub, but inside the tool. This would help with consolidating all of the project files at the end of the deployment.

For how long have I used the solution?

We have been using Automation Anywhere for one year.

Disclosure: My company has a business relationship with this vendor other than being a customer:
PeerSpot user
Buyer's Guide
Download our free Automation Anywhere Report and get advice and tips from experienced pros sharing their opinions.
Updated: April 2025
Buyer's Guide
Download our free Automation Anywhere Report and get advice and tips from experienced pros sharing their opinions.