I am using it with my work on our disaster recovery process. It has been performing well, so far.
Developer at a financial services firm with 5,001-10,000 employees
It is easy and simple to use with its drag and drop functionality
Pros and Cons
- "It is easy and simple to use with its drag and drop functionality."
- "I have had a couple of crashes and issues."
What is our primary use case?
What is most valuable?
It is easy and simple to use with its drag and drop functionality.
The bot creation is easy, as you automate the steps exactly as you perform them.
What needs improvement?
The product is still lacking some features. However, I know that Automation Anywhere is continually improving it.
What do I think about the stability of the solution?
The stability is alright. I have had a couple of crashes and issues. Overall, it does seem pretty stable.
Buyer's Guide
Automation Anywhere
October 2024
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814,528 professionals have used our research since 2012.
How was the initial setup?
The initial setup was straightforward.
What was our ROI?
We are measuring our ROI through time savings. We haven't done metrics for money yet.
Which other solutions did I evaluate?
This solution is a more robust, better product than the other solutions that we evaluated.
What other advice do I have?
It is a great solution. We have had a lot of business users come in and use it, being successful with it.
We have used some of the IQ Bots, but we haven't used them too extensively.
We save about three hours a week using this solution.
Disclosure: I am a real user, and this review is based on my own experience and opinions.
Assistant Project Manager at a tech services company with 501-1,000 employees
Increased efficiency through reduced idle time and a cut in FTEs
Pros and Cons
- "We have tried several tools in the industry, and we have not been able to automate to the same level as provided by this solution."
- "The stability of this solution depends on the processes, but I think that there is room for improvement in this regard."
What is our primary use case?
We are running the Control Room and the Bot Runners.
Currently, we have two processes in production, and another three are currently under development. Those in the development stage are running efficiently, but there are bugs here and there. Even for the processes that are in production, we have constant involvement, where we bring them back for more development and then return them to the production environment.
Our primary use case has to do with automating payment tasks. We process about thirty-five hundred invoices per month, which is a substantial amount. At the moment, we process about fifteen hundred, and our goal with automation is to reach thirty-five hundred.
At the moment, about twenty-five percent of the volume is covered by the RPS side of things. The rest of the work is done by hand, and our goal is to reach seventy-five percent by the end of this year.
How has it helped my organization?
This solution has allowed us to reduce our idle time by about thirty percent.
In terms of FTEs, we have cut approximately three, and hour goal is to cut fifteen by the end of this year.
What is most valuable?
The IQ Bot is very impressive to us. We have tried several tools in the industry, and we have not been able to automate to the same level as provided by this solution.
What needs improvement?
The stability of this solution depends on the processes, but I think that there is room for improvement in this regard. We are using Microsoft Dynamics, and it would help if they had a set of standard development specifications for each of these solutions.
What do I think about the stability of the solution?
We are having some challenges when it comes to stability. Things have kept stable for three to four months at the moment, but we are still working on stabilizing the bots. We are hoping to have everything stabilized within the next few months.
What do I think about the scalability of the solution?
The scalability of this solution is very good. We have operations on the other side of the world, such as South East Asia, so we tend to have different languages. The IQ Bot is able to read these languages, which will help us to expand into other regions, as well.
How are customer service and technical support?
I have dealt with technical support for this solution and they are one of the best, I would say. Their response time is very fast and the knowledge that the tech team has is impeccable. All of the issues that we have raised were solved within a day and this has been very helpful for us.
How was the initial setup?
The initial setup of this solution was sort of complex for us. We are at the initial state of it, and it is quite challenging because we didn't know what the technology was all about. Each and every day we learn new things, where it is not the same thing that we had learned before and already implemented.
What about the implementation team?
We partnered with a consultant from a company in Sri Lanka and they are assisting us with the implementation. This includes development and scaling. We give them the strategic plan according to what we want, then they evaluate the process and let us know the architecture. We may also get involved with the architecture in cases where they might not have the in-depth knowledge of our systems.
Our long term plan is to have a COE where we will have our in-house developers. This will help in development, as well as post-production.
What was our ROI?
We have not yet seen ROI, but our estimation is that it will occur within three years. We have made a huge investment in this solution.
What other advice do I have?
The bugs that we have had are generally not because of the product. We have had one product bug, and it has already been taken care of, although it is not released yet. It will be included with the next release of the solution.
The bug is related to popups, where those commands are issued but we cannot give them in the development stage. It is a major drawback in our process. Because of this, certain processes have a two to three-minute delay, and that's a major impact on one of our processes. It does have something to do with a third-party application for which nobody has applied an automation tool. I wouldn't say that it is a major bug, but it should be rectified in the future.
We are now looking at the AI side of this solution, and have started using the IQ Bot.
My advice for anybody who is implementing this solution is to invest small and see, rather than going for a bigger investment all to once. See the ROI and then evaluate again. We had issues with the business users because they were not confident enough to use the Bots. At that time, they were much more comfortable using the hands-on, manual approach. Try one use case and then expand.
I have not evaluated all of the features so my rating might be higher when I do.
Compared to other products, I would rate this solution an eight out of ten.
Disclosure: My company has a business relationship with this vendor other than being a customer: Partner.
Buyer's Guide
Automation Anywhere
October 2024
Learn what your peers think about Automation Anywhere. Get advice and tips from experienced pros sharing their opinions. Updated: October 2024.
814,528 professionals have used our research since 2012.
Developer at a financial services firm with 11-50 employees
The bot creation process is easy, manageable, and everything is well-organized for a developer
Pros and Cons
- "The bot creation process is easy, manageable, and everything is well-organized for a developer. Everything is centralized."
- "I would like to have a command that allows me to add code, like C#. As a developer, this would be helpful."
What is our primary use case?
As a developer, I improve our company processes through automation.
The company has been working with the solution for two years. In my area, we have approximately five bots running.
What is most valuable?
It interacts well with other software tools. Other automation tools have trouble with integration.
The tool provides everything that we need to design a task. It is a complete tool.
The tool is user-friendly and easy to use. It is easy to understand how to automate a task.
The bot creation process is easy, manageable, and everything is well-organized for a developer. Everything is centralized.
What needs improvement?
I would like to have a command that allows me to add code, like C#. As a developer, this would be helpful.
For how long have I used the solution?
I just joined the company a year ago.
How are customer service and technical support?
The technical support is amazing. It is the best support that we have worked with.
What was our ROI?
Our CoE calculates our ROI.
What's my experience with pricing, setup cost, and licensing?
Go to the market. You can see the difference between this tool and the others there.
What other advice do I have?
The product has everything that I want. I don't have to look for another tool to integrate with it.
I am working on getting certified through Automation Anywhere University. The courses are good for people who have no knowledge regarding the tool.
Disclosure: I am a real user, and this review is based on my own experience and opinions.
ERP Reporting Manager at a healthcare company with 5,001-10,000 employees
The support is sometimes really good, and sometimes it is really bad
Pros and Cons
- "Unattended use is its most valuable feature."
- "I would like better support. The technical support is mediocre. The support is sometimes really good, and sometimes it is really bad."
What is our primary use case?
We are using it to automate tasks.
We have one bot in production. It performs okay.
What is most valuable?
Unattended use is its most valuable feature.
What needs improvement?
I would like better support for migration objects.
What do I think about the stability of the solution?
We have problems getting the bot to run in our non-production environment. It took a long time to get the bot to run in our production environment.
How are customer service and technical support?
The technical support is mediocre. The support is sometimes really good, and sometimes it is really bad.
How was the initial setup?
The setup was very difficult. It recognizes the correct fields that you put into it, but it resulted in complex scripts.
What about the implementation team?
We did the deployment in-house.
What was our ROI?
I don't think that we have seen ROI yet.
What other advice do I have?
Know what you are getting into and do your research.
Attended automation is okay. We had some challenges around testing.
Disclosure: I am a real user, and this review is based on my own experience and opinions.
Application Development Lead at Accenture
Has good Control Room features but needs more available Data Analytics
Pros and Cons
- "It improved on 40+ % of manual effort which was a pain point for project budget and Project team SMEs."
- "There should be more available Data Analytics and more AI Front and Deep Learn concepts."
What is our primary use case?
My primary use case is for Medical Content validation and Ecommerce Process follow execution and analytics with data available.
How has it helped my organization?
It improved on 40+ % of manual effort which was a pain point for project budget and Project team SMEs.
What is most valuable?
- Control Room
- Bot Creation
- Logging Scheduling Task
- Trigger for Monitoring.
What needs improvement?
- Available Data Analytics
- More on AI Front and Deep Learn concept
For how long have I used the solution?
I have been using AA for two years.
Disclosure: My company has a business relationship with this vendor other than being a customer:
Developer at a energy/utilities company with 1,001-5,000 employees
Saves us a lot of time by reducing manual tasks
Pros and Cons
- "The product has saved us a lot of time by reducing manually tasks, like entering data into Excel."
- "We are not getting consistent behavior from the tool We would like to see this improved and the product more stable."
What is our primary use case?
We primarily deal with a SAP business model. We use Automation Anywhere for logging into websites, entering data, moving information around, and sending emails to end users.
We are currently using a cloud deployment model.
How has it helped my organization?
The product has saved us a lot of time by reducing manually tasks, like entering data into Excel.
What is most valuable?
The object cloning strategy feature is the most valuable feature.
What needs improvement?
I would like the product to have more capabilities going forward.
What do I think about the stability of the solution?
We are not getting consistent behavior from the tool We would like to see this improved and the product more stable.
How are customer service and technical support?
I would rate the technical support as an eight out of ten.
How was the initial setup?
The initial setup is very straightforward. It did not take more than a few minutes.
What other advice do I have?
I would definitely recommend Automation Anywhere.
Disclosure: I am a real user, and this review is based on my own experience and opinions.
IT Operations Associate at Accenture
Saved us a lot monetary value
Pros and Cons
- "Automation Anywhere improved our organization since it saved us a lot monetary value."
- "The IQ Bot could use improvement."
What is our primary use case?
We use Automation Anywhere for automating our processes.
How has it helped my organization?
Automation Anywhere improved our organization since it saved us a lot monetary value.
What is most valuable?
SMART Automation Technology is the most valuable feature.
What needs improvement?
The IQ Bot could use improvement.
For how long have I used the solution?
I have been using AA for 13 months.
Disclosure: I am a real user, and this review is based on my own experience and opinions.
SW/App/Cloud Analyst at Accenture
Provides us considerable FTE savings with 100% accuracy
Pros and Cons
- "By implementing the Automation Anywhere robot, we have reduced the FTE count and it was able to process 800 invoices per day with 100% accuracy."
- "The REST API could be improved."
What is our primary use case?
Our primary use case is for automated digital invoice signature validation. The bot is designed to create a successful or rejection incident in ServiceNow based on validation output, and then uploads the email attachments received in Outlook for that particular invoice to respective SFTP folders.
How has it helped my organization?
Validating 1000 invoices manually takes weeks of time using five FTEs. By implementing the Automation Anywhere robot, we have reduced the FTE count and it was able to process 800 invoices per day with 100% accuracy. The increased efficiency totally justifies the name Automation, as with a single click, it does five FTE work in a single day.
What is most valuable?
The most valuable features are the Secure Credential Vault, Email automation, and the REST API. These commands have reduced the number of lines of code.
The script/task command has helped with modularization.
What needs improvement?
The REST API could be improved.
For how long have I used the solution?
We have been using Automation Anywhere for 15 months.
Disclosure: I am a real user, and this review is based on my own experience and opinions.
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Updated: October 2024
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