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Real User
Allows us to reclaim business hours that were used for repetitive tasks
Pros and Cons
  • "By automating processes we give back valuable hours to business stakeholders, which can be spent on value-adding activities instead of repetitive tasks."
  • "I would like to see them expand the service catalog with RCA add-ons to the current RPA package."

What is our primary use case?

We use this solution for building RPA to automate business & finance processes.

How has it helped my organization?

By automating processes we give back valuable hours to business stakeholders, which can be spent on value-adding activities instead of repetitive tasks.

What is most valuable?

The total package is valuable for us as an organization.

What needs improvement?

I would like to see them expand the service catalog with RCA add-ons to the current RPA package.

Buyer's Guide
Automation Anywhere
January 2025
Learn what your peers think about Automation Anywhere. Get advice and tips from experienced pros sharing their opinions. Updated: January 2025.
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For how long have I used the solution?

We have been using this solution for approximately a year and a half.

Which solution did I use previously and why did I switch?

We did not use another solution prior to this one.

Which other solutions did I evaluate?

We evaluated both UiPath and Blue Prism before choosing this solution.

What other advice do I have?

My advice for anybody implementing this solution is to set up from the start with large scale in mind.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
Consultant at Deloitte
Real User
Easy to use and helps us to reduce multiple and repetitive steps in processes
Pros and Cons
  • "The most valuable feature is the object cloning."
  • "While we have been developing over time, there have been issues with stability."

What is our primary use case?

We use this solution to automate tasks for which multiple steps have to be done.

We do it a very large number of times in a day.

How has it helped my organization?

We have been able to automate tasks that have a lot of repetitiveness.

What is most valuable?

The most valuable feature is the object cloning.

The user interface is easy to use.

What needs improvement?

While we have been developing over time, there have been issues with stability.

The speed of automation needs to be improved.

What do I think about the stability of the solution?

This solution is not that stable.

What do I think about the scalability of the solution?

We have been able to scale ok.

What about the implementation team?

I implemented this solution for my company.

What other advice do I have?

This is a solution that I recommend.

We are looking forward to trying the IQ Bot to help with reading, scanning, and querying of files.

This solution has a wonderful concept, but the stability needs to be improved.

I would rate this solution an eight out of ten.

Disclosure: My company has a business relationship with this vendor other than being a customer: Partner.
PeerSpot user
Buyer's Guide
Automation Anywhere
January 2025
Learn what your peers think about Automation Anywhere. Get advice and tips from experienced pros sharing their opinions. Updated: January 2025.
831,997 professionals have used our research since 2012.
ITDeve824d - PeerSpot reviewer
Associate IT Developer at a healthcare company with 10,001+ employees
Real User
Easy to implement and easy to use, but it needs better support for Excel
Pros and Cons
  • "This solution is easy to use and understand, even for a non-technical person."
  • "Better support for Excel is needed because there are a lot of limitations and we are having issues with it."

What is our primary use case?

We use this solution primarily for financial use cases.

We have a bot that monitors quotes and budgets for products that are in their lifecycle or have expired. All of the concerns for finance are automated.

How has it helped my organization?

In the finance department, this solution has saved us a lot of money. Employees that were working on manual tasks are now doing things that are more productive.

What is most valuable?

This solution is easy to use and understand, even for a non-technical person.

What needs improvement?

Better support for Excel is needed because there are a lot of limitations and we are having issues with it. We do a lot of Excel work, and if we could use it as a database then it would help a lot.

What do I think about the stability of the solution?

We have had some issues in terms of stability. It is related to certain commands and VMware, and depending on the machine that we are logging into, the bot fails. 

What do I think about the scalability of the solution?

This is a scalable solution. We initially implemented small projects and then expanded them to a bigger level.

How are customer service and technical support?

The support for this solution is quite good.

How was the initial setup?

The initial setup of this solution was straightforward.

What other advice do I have?

This solution has some drawbacks, but it is easy to implement and easy to use.

I would rate this solution a seven out of ten.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
Project Manager at Nine A Business Connect
Real User
Helps our clients focus on their work instead of repetitive tasks
Pros and Cons
  • "Scalability is good. There is no question about its scalability."
  • "I would like OCR for video and text using the IQ Bot. It should also be available in an email tag format."

What is our primary use case?

We use the product for our automation use cases. We provide it to our customers to automate invoices with IQ Bot and other things.

How has it helped my organization?

Helps our clients focus on their work instead of repetitive tasks.

What is most valuable?

The best part of Automation Anywhere is IQ Bot for its OCR techniques. 

Bot Insights is also a very good product feature.

What needs improvement?

I would like OCR for video and text using the IQ Bot. It should also be available in an email tag format.

I am waiting for them to add Java code.

What do I think about the stability of the solution?

The stability of the production part is good.

What do I think about the scalability of the solution?

Scalability is good. There is no question about its scalability.

How are customer service and technical support?

I have found some problems, but the support is very fast. However, sometimes I feel like I need more guidance. E.g., when providing the answer regarding the login for SAP automation, give an answer that I can explain to my customers.

How was the initial setup?

The implementation process is complex, as there is integration with other applications. We need to understand the other applications' requirements. It requires us to convert their business logic into automation. That is where the complexity is.

What about the implementation team?

We are the implementation partner. 

What was our ROI?

My clients have seen ROI. What would take them two to three days in work is now taking them two to three hours.

What's my experience with pricing, setup cost, and licensing?

We are restricted to use one license on one PC. However, if my license is not working, I want to be able to use it somewhere else. This would be a nice improvement to the licensing, as other competitors in the market have better licensing terms.

What other advice do I have?

Create automation with automation with Automation Anywhere. 

Disclosure: My company has a business relationship with this vendor other than being a customer: Partner.
PeerSpot user
reviewer1129443 - PeerSpot reviewer
Works with 1,001-5,000 employees
Real User
Improves efficiency in secretarial and payroll tasks for two of our offices
Pros and Cons
  • "Since we can register multiple bot runners in one control room, and we can easily monitor and re-run bots when necessary, it is convenient for me."
  • "I have noticed that after the bots have been delivered to run in a production environment, there are issues in terms of quality and performance."

What is our primary use case?

Our primary use for this solution is the building of a digital workforce by implementing Robotic Process Automation to improve our operational efficiency. It is also intended to create capacity for our staff to focus on client-servicing matters, which are areas that require decision-making processes.

How has it helped my organization?

We have implemented two processes to date, for our Hong Kong office and Japanese office. The process automated for Hong Kong is for Company Secretarial business. The process automated for Japan is for Payroll business. Repetitive mundane tasks are now being executed by the robotic processes.

What is most valuable?

I mostly use the Control Room to monitor and manage bot runs. Since we can register multiple bot runners in one control room, and we can easily monitor and re-run bots when necessary, it is convenient for me. I would like to find out more about the dashboards and what they actually mean.

What needs improvement?

I have noticed that after the bots have been delivered to run in a production environment, there are issues in terms of quality and performance. For example, if the government website takes too long to respond, or there is an apostrophe in names, then these exceptions are not handled in the bot. I would like to see a higher quality in the final bots that are delivered to production.

For how long have I used the solution?

One month in production.
Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
PeerSpot user
Senior Software Engineer at Tech Mahindra
Real User
We wanted to run the Automated TestCase prepared in TestingAnywhere from another tool. So the *.exe file came in handy.

Valuable Features:

TestingAnywhere is an Scriptless Automation Tool which is easy to learn and implement. A lot of features present in this tool are effective during automation. Test cases are created using one of five methods (web recording, object recording, image recognition, Smart recording, editor). These test cases are recorded, saved, and can be edited and enhanced. 

One more feature that is very unique is the conversion of Automated TestCase in to Executable (EXE) files so that testers can run them on remote machines too. 

Improvements to My Organization:

We wanted to run the Automated TestCase prepared in TestingAnywhere from another tool. So the *.exe file came in handy.

Room for Improvement:

I haven't gone deep in the tool, but so far it looks good.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user

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See all 3 comments
reviewer1454247 - PeerSpot reviewer
RPA Developer at Nine A Business Connect
Real User
Easy to use with a drag and drop interface, and includes a powerful and versatile Object Cloning feature
Pros and Cons
  • "Object Cloning is the most valuable feature I have found for automating a website or a process that includes multiple mouse clicks."
  • "The OCR can be a little better because sometimes while scrapping, it leads to data loss."

What is our primary use case?

Automation Anywhere is one of the simplest RPA tools!

We primarily use it for data scraping from PDFs. AA has helped me to get the data from scanned PDFs with a higher accuracy rate, automating multiple formats, and maintaining its data in Excel format.

In this scenario, the user emails a PDF to the Bot email ID, the Bot downloads the attachment & scraps the data from it. As per the format, the data is pulled and maintained in Excel, in a standard format. The Excel file is then emailed back to the respective user.

How has it helped my organization?

When anybody talks about Robotic Process Automation, Automation Anywhere is the first thing that comes to my mind. Automation Anywhere is one of the simplest Robotic Process Automation Tools.

Its drag and drop feature is the best because there is no hard coding required. Even if a person is not from a coding background, they can easily learn and get their hands on this tool quickly. There are a lot of learning resources provided by Automation Anywhere University and AA provides certifications too.

Using AA has helped to reduce time & human error.

What is most valuable?

Object Cloning is the most valuable feature I have found for automating a website or a process that includes multiple mouse clicks. This is something that can easily be done using the Object Cloning command.

Object Cloning can also be used to get the DOMXPath inner text of a specific object. It also helps to automate the dropdown menus and in selecting the desired value from them. It is fun to use and if used with proper technique, a user can automate a website or portal with 100% accuracy.

What needs improvement?

The OCR can be a little better because sometimes while scrapping, it leads to data loss.

In the future, more commands for automating SAP should be included.

For how long have I used the solution?

We have been using Automation Anywhere for two years. 

What do I think about the stability of the solution?

Stability totally depends on the power of your coding level. In general, AA is highly stable.

What do I think about the scalability of the solution?

AA has high scalability.

How are customer service and technical support?

Technical support from AA is excellent!

The AA support team is just Awesome. Any query or issues we face while using it can be brought to their notice by raising a ticket. They will coordinate with the user until the issue is resolved and without much delay. Automation Anywhere provides the best service.

Which solution did I use previously and why did I switch?

We did not use another RPA solution prior to this one.

How was the initial setup?

The initial setup was straightforward.

What about the implementation team?

Our in-house team is responsible for deployment and maintenance.

What's my experience with pricing, setup cost, and licensing?

The pricing is a bit higher.

Which other solutions did I evaluate?

We evaluated UiPath before choosing AA.

What other advice do I have?

Choose Automation Anywhere over other RPA Tools for better service & accuracy.

Which deployment model are you using for this solution?

Private Cloud

If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?

Amazon Web Services (AWS)
Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
Develope4ce0 - PeerSpot reviewer
Developer at a financial services firm with 5,001-10,000 employees
Real User
It is easy and simple to use with its drag and drop functionality
Pros and Cons
  • "It is easy and simple to use with its drag and drop functionality."
  • "I have had a couple of crashes and issues."

What is our primary use case?

I am using it with my work on our disaster recovery process. It has been performing well, so far.

What is most valuable?

It is easy and simple to use with its drag and drop functionality.

The bot creation is easy, as you automate the steps exactly as you perform them.

What needs improvement?

The product is still lacking some features. However, I know that Automation Anywhere is continually improving it.

What do I think about the stability of the solution?

The stability is alright. I have had a couple of crashes and issues. Overall, it does seem pretty stable. 

How was the initial setup?

The initial setup was straightforward.

What was our ROI?

We are measuring our ROI through time savings. We haven't done metrics for money yet.

Which other solutions did I evaluate?

This solution is a more robust, better product than the other solutions that we evaluated.

What other advice do I have?

It is a great solution. We have had a lot of business users come in and use it, being successful with it.

We have used some of the IQ Bots, but we haven't used them too extensively.

We save about three hours a week using this solution.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
Buyer's Guide
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Updated: January 2025
Buyer's Guide
Download our free Automation Anywhere Report and get advice and tips from experienced pros sharing their opinions.