What is our primary use case?
We use Automation Anywhere for process automation.
How has it helped my organization?
Automation Anywhere has enabled us to eliminate manual, time-consuming tasks, and increase accuracy within our organization by automating them.
We witnessed the benefits of Automation Anywhere within six months of its deployment.
Automation Anywhere helped reduce the workload of our P2P billings by around 60 percent.
Automation Anywhere helped our organization increase its automation consumption by 25 percent on our billing automation once we resolved all the background issues.
What is most valuable?
Automation Anywhere performs efficiently.
What needs improvement?
Automation Anywhere is difficult to use and could be made more user-friendly. The GUI needs to be improved.
Using Automation Anywhere can be extremely difficult for individuals who lack technical skills.
The learning curve for Automation Anywhere is challenging. We should not need to rely on a vendor to handle the solution. The end-user should be able to use the solution independently.
The automation at scale has room for improvement.
There are many features missing from Automation Anywhere, including cloud collaboration tools provided by Google and Microsoft, that I would like to see integrated into the solution.
For how long have I used the solution?
I have been using Automation Anywhere for three years.
What do I think about the stability of the solution?
Automation Anywhere is stable. I rate the stability an eight out of ten.
What do I think about the scalability of the solution?
Scalability involves both the customer and the vendor, requiring significant effort to increase due to its lack of user-friendliness.
How are customer service and support?
We experience difficulties in getting our issues resolved when dealing with technical support.
How would you rate customer service and support?
Which solution did I use previously and why did I switch?
I used Microsoft Power Automate, which was not a great application at the time. However, it has now become easier to use, more cost-effective, and more scalable compared to Automation Anywhere. As a result, we are considering switching back to it.
How was the initial setup?
The initial setup was complex. The vendor was unfamiliar with the process, and there was no guidance from Automation Anywhere regarding the requirements. According to Automation Anywhere, we were supposed to simply follow the onscreen instructions and click "next," which should have taken a maximum of one hour. However, due to an error and misunderstanding, it took us around three days instead.
The deployment started at the control room, then the client, and finally the developer.
One person, who was an Automation Anywhere specialist with infrastructure knowledge, was used for the deployment.
What about the implementation team?
We used a vendor for the implementation.
What was our ROI?
To realize a return on investment, we must utilize Automation Anywhere for several years.
What's my experience with pricing, setup cost, and licensing?
Automation Anywhere is significantly expensive. The cost is at the highest end of the spectrum.
In addition to the licensing cost, let's say, $1,000, we also have to pay the OEM vendor fee, which can be around $150. Furthermore, we are responsible for the payment of managed services, and occasionally there are additional charges for maintenance.
Which other solutions did I evaluate?
We considered several options, including Blue Prism, before choosing Automation Anywhere.
What other advice do I have?
I give Automation Anywhere a six out of ten.
When I joined my organization, we were using Automation Anywhere. Consequently, I am currently using it. However, all the features are also accessible through Microsoft Power Automate, which offers a free upgrade.
We attempted to train non-technical staff members for one month to utilize Automation Anywhere; however, learning proved to be quite challenging. As a result, we ultimately abandoned the endeavor and opted to hire a technical professional.
Automation Anywhere requires technical personnel who can write code to utilize the solution, making it challenging to integrate RPA bots, APIs, business applications, and documents. We are compelled to hire a vendor to write the code, which is not a practical approach.
I would recommend Microsoft Power Automate over Automation Anywhere because Automation Anywhere is excessively complex and challenging to use.
We have three users across three teams who utilize Automation Anywhere in our organization.
Automation Anywhere is self-maintained unless there is an error.
I advise exploring other options before settling for Automation Anywhere.
Which deployment model are you using for this solution?
Private Cloud
If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?
Microsoft Azure
Disclosure: I am a real user, and this review is based on my own experience and opinions.