Automation Anywhere Reviews

When I started working with Automation Anywhere, I automated mutual fund statements. Later, I switched to a financial services company, so that involved a lot of monotonous rule-based work that we had to automate. Then, I started working for this oil and gas company. We focus on finance, procurement, IT, legal, and refining processes. 

I've seen business users doing this kind of repetitive work for 20 years, and they feel that there is a better use of their labor, so I wanted to automate things for them. For example, in the oil and gas industry, we need to extract information from purchase orders that we must pay out on invoices to various contractors. It's possible to improve efficiency by as much as 20 to 30 percent by automating those processes. We can do even better by asking the right questions to the business stakeholders. There's potential to automate and improve on things they've done manually in the past. 

We see opportunities to operationalize AI for HR use cases. For example, we need to gather documentation for work travel, including a visa if an employee plans to travel abroad. Instead of having an employee ask HR folks about the process, we can set up something with generative AI. AI would also be helpful in some finance use cases. We still need to do some PoCs for generative AI before moving forward. Our data science team is working with something similar, but I haven't used it yet, so we need to try some smaller PoCs before trying it at a larger scale. 

Automation Anywhere saves money. At my previous employer, we achieved $1.3 million in cost avoidance over two years. I expect to realize that much savings in my current role, but we are still in the enabling phase of our CoE. Next year, we'll complete large-scale automation. That's our goal.

UI and document automation are two features I like. Document automation is helpful because it simplifies extracting and putting data into different ERP systems. I have three or four use cases for document automation. I also like the recorder objects feature, which was called object learning in the previous version, and screen scraping. 

It's easier for business users to work with Automation Anywhere A360. My previous employer used Automation Anywhere version 11, which was sometimes a little difficult. A360 is much more interactive. We have several users in our organization who have a business background, so it takes some time with some of the use cases. A business user might take two months to build more challenging use cases, whereas a developer could do it in three or four weeks. Though it takes longer, we want them to learn and implement Automation Anywhere. 

Automation Anywhere is interactive, and my experience with my coworkers has been positive so far. I'm on the CoE team, and we've been working to enable various functions involving the HR, IT, finance, and refining teams. They are using it. On average, it takes a month or so to train them, build their use cases, and put them into production. 

The solution is currently integrated with PeopleSoft, ServiceNow, and SAP. The document integration gives us about 70-80 percent accuracy. We're mostly working on purchase orders, but I want to implement it for financial use cases, too. I'm trying to determine what the most efficient one is. 

When we need to upgrade the bot version for various applications like SAP, the compatibility issues could be easier to resolve. The financial team is using version 5 or 6, but the automation engineer recommends only version 6 because it is more compatible. I think Automation Anywhere could handle these compatibility issues better. 

I have used Automation Anywhere for nearly seven years now.

Automation Anywhere is scalable, but it depends on what you do during the design phase. You must consider the opportunities for scaling up while you're planning. It's easy to scale if done correctly. 

I rate Automation Anywhere support nine out of 10. It's excellent. We have premium support. Our account manager is very nice. If we raise an issue, it will be resolved the next day. 

Positive

We also have Power Automate, but we do not use it at the enterprise level. We only use Power Automate for two use cases. A different team uses Power Automate, but they are not associated with the CoE. They are only using it for personal automation. 

Deployment is easy, but the testing takes time. It also takes some effort to migrate the bots from version to version, like v11 to the cloud version of A360.   We learned it the hard way, but once we moved to A360, that took care of many of the infrastructure issues we faced with the on-prem version. It was mostly some technical challenges, not infrastructure-related changes. The cloud version is much better than the on-prem. 

Automation Anywhere requires maintenance, but how you develop the processes also matters. We try to implement best practices, like using wildcards instead of URL names. That's why we try to find ways to make API calls instead and get the data from there. We are currently doing a PoC that involves retrieving the data from third-party websites, and they told us that they could build an API that would make it easier to maintain. The APIs work better than redirects. 

I tried UiPath, but I didn't like it as much for our current use case. Automation Anywhere is a better fit, but I have used UiPath at three organizations as a contractor, consultant, and full-time employee. 

I rate Automation Anywhere 10 out of 10. 

Our clients' use cases for Automation Anywhere are primarily finance and accounting, including accounts receivable, payable, reconciliation, and invoice processing. They also use it for supply chain and HR processes, IT, and contact center functions, among others.

Four or five years back, clients were looking to gain more accuracy and efficiency. Later on, they became more informed and educated about RPA technologies, and in the past couple of years, they have wanted one-stop solutions. They do not want multiple technologies or to deal with multiple vendors. They want a vendor or an OEM that can provide multiple technologies. That means not only RPA but something to handle integration document processing. They also want analytics and contact center solutions. 

It started with a technology through which a customer would gain efficiency and accuracy. Later on, the paradigm shifted and they wanted to deal with vendors who could provide all sorts of solutions to them.

The number-one feature is that Automation Anywhere can interact or integrate with all sorts of business applications.

The next most important feature is the cloud. That has been a game-changer. Currently, everyone wants to experiment more and more with cloud offerings. They don't want to spend money on setting up their internal hardware infrastructure. Automation Anywhere is the only tool that provides a pure cloud to customers. That is one of the key features. In the past couple of years, 70 to 80 percent of the deals I have closed have been for the cloud.

It's also very easy to use for non-technical business users.

Automation co-pilot integrates pretty seamlessly with day-to-day applications. The Automation Anywhere folks have added some advancements to that technology. I'm currently working on a couple of deals and we are using it as a solid unique selling proposition against other tools. For large organizations such as contact centers, automation co-pilot is going to fly for sure. It has already helped organizations increase productivity in the range of 30 to 40 percent, as a bare minimum.

Automation co-pilot has definitely helped to free up staff to work on other projects. That's one of the focus areas: Let computers do what they are supposed to do and what they are good at doing so that employees, associates, and analysts can focus on the things that they are good at doing.

In addition, the integration of RPA bots, APIs, business applications and documents in Automation Anywhere is seamless; it's very smooth.

They are already working on this: The boom of generative AI, the next-gen technologies, including advanced AI and ML technologies, are in the roadmap. I would like to see more and more AI integration and a bit more analytics. That would be great.

I have been working with Automation Anywhere for about six years. I am a reseller of the solution now, but prior to that, I was with Automation Anywhere.

The stability is a 10 out of 10.

It is definitely a very good technology. Automation Anywhere is a fantastic tool. But you need to have the right skill sets or the right partners to scale the journey. It's like having a Rolls Royce or a Mercedes. If you know how to drive it, of course, it is very easy to use it, but having an expert partner is crucial.

In terms of providing automation at scale, back in 2018 or 2019, the top five or top 10 customers of Automation Anywhere had more than 3,000 to 4,000 bots running in production. I don't think any other OEM had that sort of success story. Scaling up the journey with Automation Anywhere is pretty robust and a tested and proven technology.

Our customers deploy it in multiple locations and multiple departments. There are all sorts of models. I would rate its scalability at nine out of 10.

Their technical support is good.

Positive

I have worked on UiPath, Blue Prism, and a couple of projects on Power Automate as well. The number-one advantage of Automation Anywhere is ease of use. Number two is the success stories. Number three is that it is a mature overall ecosystem.

Deploying it is very straightforward, although I am not too involved in the nitty-gritty of implementation. My job is to prospect customers and work with them until the deal has closed. After that, I let my delivery team handle it.

We have a maximum of two people involved in deploying it. There is not much maintenance involved.

For technical employees, it takes about six weeks, and not more than that, to be trained to use Automation Anywhere. For a person without a tech background, it takes a couple of months, max. The learning curve is pretty steep for Automation Anywhere.

I have dealt with all sorts of customers, from small and medium-scale enterprises to large conglomerates. Across all of them, one commonality is that after the first year, they have all doubled their license count. 

They get a return on their investment very quickly, probably within six months the majority of customers get their ROI. After that, it is just a mushrooming effect. 

It is not only about cost savings. This technology impacts the top line as well as the bottom line of a company's P&L and balance sheets. Once they also realize its value, they come up with more asks and we scale up the journey.

Initially, they charged a premium, but now the rest of the vendors have increased their overall pricing and Automation Anywhere is not that high at this time. It's pretty viable.

I work in APAC, India and Asia Pacific countries, and customers here are very price-conscious. Every time I get a chance to work with Automation Anywhere, I tell them that I want a starter pack at a relatively low cost so that the customer can get started. But for customers based in Europe, The Middle East, or North America, Automation Anywhere is pretty competitive.

A couple of hours ago, I had a meeting with the group CEO of a multi-national corporation and he asked why he should use RPA when he can do automation using APIs and Python. That can definitely be done. If a customer has only a couple of processes to automate, I'll be the first person to tell them they don't have to invest in RPA. They can use scripting technology or API integration. But when we talk about scale, API automation with Python or any other type of scripting automation will not be the right choice. The reason is that it consumes a lot of time and is not that agile. That approach also becomes "person-dependent", meaning you have to keep the guy who developed that script around. If he is gone, your automation journey goes for a toss. When a customer wants to scale, they need a mature, solid, RPA platform such as Automation Anywhere.

It helps to free up our staff to work on value-add projects. It has saved their effort. With the automation of their project, a task that would have previously taken ten hours can now be done within four hours. We can then have them on other projects where more resources are required. They can utilize that time.

Automation Anywhere has helped our organization increase its automation consumption. In the last three years, we have used Automation Anywhere excessively, and in terms of cost, we have saved up to 50,000 to 60,000 dollars in three years.

I have used Automation Anywhere, UiPath, and Blue Prism. The licensing cost of Automation Anywhere is better than UiPath and Blue Prism.

Features such as MetaBot and IQ Bot are very advanced and capable as compared to reading PDFs using OCR.

It is very easy for me to use, but for non-technical users, Automation Anywhere is a little bit challenging. If you have previously worked with any other tool, such as Blue Prism, it is a little bit difficult to understand because the nomenclature and terminologies are a little bit tricky. After you have hands-on experience with it for six to seven months, it is quite easy to understand. 

Automation Anywhere's UI is difficult. Its user interface can be improved.

They can improve their community so that if any help is required or if we face any issues, we can easily go there and get the help needed. In the case of both UiPath and Blue Prism, the community is very good. Everything is mentioned in the community. We just need to type a keyword, and we get the solution we need. It would be great if Automation Anywhere could improve their community.

In terms of additional features, there could be support for the cloud-based technology so that, similar to Orchestrator, we can use the control center from the cloud. It should be on-premises because a lot of financial institutes use automation, and they cannot upload their data or transfer their data to a third-party cloud. It would be good if they could host the system on the organization's premises.

I have been using this solution for the last five to six years. I am not using its latest version.

It is not as stable as UiPath and Blue Prism. There are some software crashes.

It is scalable but they need to enhance their product so that when any huge load of data comes, it does not crash. If we have to work on a million records of Excel data, it would crash.

They have a support channel where we can raise our concerns. If we cannot understand something or we do not have a solution for something, we can raise our concerns and requests in their support channel, and they provide the response or solution. We just need to create a ticket. I would rate their support an eight out of ten. Their support is good.

Positive

I have been working in the automation field for the last 11 years. I started my journey with Automation Anywhere, version 10.7. After that, I started working with UiPath and Blue Prism. I work with all three RPA solutions. I am an expert in all these three solutions, and I am also certified in these three solutions.

We utilize a solution as per the requirement or process. UiPath and Blue Prism are easier to learn than Automation Anywhere. In terms of performance, if you use heavy logic or complex logic, Automation Anywhere isn't as stable as compared to UiPath and Blue Prism. Blue Prism is very stable if you build any process or do automation of any process, whereas in the case of Automation Anywhere, your application or your process can break. However, Automation Anywhere is quite fast. The setup is quite easy. You can easily set it up on your system. The UI is very fast. There is no lag.

I installed it on my personal laptop, and it was straightforward, but for the production environment, the Infra team takes care of the installation. It takes them a maximum of two to three hours.

It is on a cloud. It is hosted in the Citrix environment, and it is being used by multiple departments. We need to log in to Citrix to utilize it.

Its maintenance is handled by our Infra team. If there is a patch release with a feature or fix that we need, the Infra team updates its version. Otherwise, we keep utilizing the same version. Our Infra team has access to the Citrix environment. They can create and close the Citrix environment, and that is why they do the maintenance. Any maintenance activities are done over weekends so that none of the in-progress processes get affected. Generally, they happen over weekends. They usually start on Saturday and then the activities are complete by Monday morning.

We are investing a lot in the licensing cost. If there was no ROI, our organization would not invest in it. We calculate the efficiency in terms of the effort saved by our full-time employees, which could vary depending on the processes. There could be 2% or 5% savings monthly, and based on that, we calculate the annual savings. Overall, there could be a 10% to 12% improvement in efficiency.

Automation Anywhere's licensing cost is better than UiPath and Blue Prism. The licensing cost is a big factor because you might have 50 or more bots, and the per-bot license cost is about $5,000. That is the amount that you need to invest.

We have explored various RPA solutions such as Kofax. We generally go for solutions like Automation Anywhere, UiPath, and Blue Prism because of their capabilities. Our clients also want the best and the most cost-effective technology.

I would recommend Automation Anywhere, but it also depends on the cost. If you get a good discount on the license, go for it.

Automation Anywhere is easy to learn if you have experience with automation tools. If you are starting from the beginning, you will have to invest more time compared to the other RPA tools. It could be a bit difficult for non-technical users. You at least need to know what data variables do and what strings do. All these things are technical. You would also need to write VB or C# code, so non-technical people cannot work on these things.

Any integration completely depends on the application support. We have integrated ServiceNow API with Automation Anywhere. If the API is already provided by the organization or the development team, it is quite easy, but if we have to design the API or it is not available, it is a little bit difficult to integrate the application with the automation tool.

To someone who wants to use API integration instead of an RPA solution, I would say that based on my understanding, API integration is completely different from RPA. RPA is an end-to-end solution. It can automate your desktop applications. It can automate your browser-based application. API and web services are also included in RPA, so RPA is a complete ecosystem. API is just one part of it. Only through API, you cannot do automation. Through API, you can get values, and you can put values. You can modify values. You can generate a request or an incident, but creating a report via that data and replacing that data is not possible through API. You have to do it manually, or you have to open it in Tableau or Power BI and create a dashboard. By using an RPA tool, you can download data. You can change the request. You can get the request. You can modify those values and manipulate them according to your requirement. You can then create a dashboard. 

Overall, I would rate Automation Anywhere a seven out of ten because of the stability and the terminology used in the product. The terminology they use is not for the layman. If I have to showcase it to my leadership, they would not be able to understand what MetaBot and IQ Bot are and why we use them. I have to make them understand in layman's language.

We have used AA for telecom industry repetitive processes, public retirement firms processes, and financial bank processes. The development has been with local developer desktops, remote VDIs, EC2s, as well as RDP clients of sorts for the individual company preferences.

We are currently building an Azure environment for our A2019 solution internally, with a VDI as our developer/UAT environment. Production will be a separate VDI operating from our main control room instance, as we create Bot Runner agents out of those VDIs for production.

I also deal with many federated lines of business, as they often develop locally and use attended automation as their source of RPA for their lines of business. Others utilize EC2s as their developer and UAT environments and have a separate production import process that keeps the separation of duties intact. Though this is not as productive as that team expected, they use it temporarily until their control room can be migrated and upgraded into A2019 instance as part of another line of business currently building out a sandbox environment for the remainder of 2020.

I am a consultant and our RPA practice on a personal level has improved the efficiency of the payroll, PTO, and timecard submission process within our company. It has taken time-consuming daily mundane tasks off the plates of our talented finance teams and allowed them to dedicate more productive time to working with more thought-heavy and human-centric activities.

Outside of our company, as we work with clientele, several improvement instances have been evident for those. One company had a very tedious process of monitoring an email inbox for several business units to send emails notifying that their daily database update process was completed. This took many hours of monitoring after hours, but in place of that, the RPA bot was able to perform the monitoring for them of that inbox, perform the necessary follow-up or escalation emails needed, and finalize the process once all was complete. This was unattended automation, saving them precious time, improving morale, and accurately informing everyone of the completion. 

Both v11 and A2019 have their strengths but the cloud-based forms with Excel, Microsoft applications, scripts integration, and functionality of A2019 have really stood out above the way v11 can do those things.

It takes far less code to work with A2019 than v11 for the tasks we have in place. In v11, the Metabot features have proven a tremendous help to work with smaller tasks such as file and folder operations, datetime operations, as well as credential management operations.

I'd say the most impactful and heavily or commonly used ability of v11 and A2019 has been the ability to integrate other code types and operations within the process. For example, if someone needed a heavy data comparison process to take place, utilizing AA could work but often takes a good bit of time to work through a large Excel or CSV file. Instead, activating a pre-developed or partner-developed Python script would be my choice because of the speed and efficiency of that language. I currently use this method and it's a major time saver.

In terms of improvement, usually, I have found is not as general as people think. Specifically, as a use case, I am excited to see improvements in having an A2019 cloud control room working and improved on the Lenox environments. A good bit of our finance infrastructure for web-based applications is built in that environment.

There is a good bit of dashboard-type development going on in this type of environment already, so the ability to integrate some of the functionality, as well as keep the synchronicity of everything within it, would be a major benefit.

Having fewer connection instances would make it more secure, more simple to troubleshoot, and possibly more flexible with the type of applications in use.  

I have been using the AA desktop application versions since 2014 (v09-v11), approximately six years, and A2019 for about four months.

I've not had any instability issues but only environmental stability issues that come down to the company that created the environment. 

I find it very scalable, especially with smaller automations, as they can often grow once proven to businesses that the processes work. 

The technical support was very knowledgeable, very easy to understand mostly, their ability to work with us to meet the needs and being patient was a huge help. 

I did not previously use different versions but currently use both. I do know that going forward with v11 sunsetting in 2021, we are migrating and going through a learning phase of A2019 to fully adapt to that application. 

The A2019 setup was straightforward for the applications themselves. The environments in which they are set up is a different story but, that again is on a per-company basis and often lends itself to the expertise of the DevOps teams. Sometimes, those folks are not familiar with RPA or A2019.  

We implemented through AA directly. The availability of their support was very good. Several meetings and work with their folks went well. 

Our ROI has ranged from thousands to hundreds of thousands, depending on the type of process being automated.

I really enjoy the pricing options with Automation Anywhere, as they are able to flex their ability to adapt to the needs of the customer really well. I am sure the specifics for some pricing are on a partner-by-partner basis but providing the ability to scale the licenses, setup, and pricing to the customer is a huge benefit with Automation Anywhere.

Their technical support system and response times directly to a partner are really good.

We did review UiPath, Blue Prism, and Power Automate. 

I'd say, fully go headfirst into learning the A2019 platform and all it can do for a business. There is something for everyone in that platform. Large or small scale automations, migration processes from v11 is already in place and tested, and there is no more need for Metabots because they are now "packages" that can be made or modified by a seasoned developer, and a plethora of other benefits are evident. Just jump in!! 

We primarily automate tasks in the financial area, including invoice processing. We can automate audits and do onboarding and offboarding as well, among other tasks. 

Automation Anywhere is simplifying processes. It is helping us create better customer experiences. 

The Co-Pilot feature is one of the features we really like. It's helped accelerate automation adoption more broadly across our organization. There are a lot of use cases for it. Co-Pilot has helped us increase productivity. Automation Anywhere in general makes tasks faster. We can do jobs in a couple of minutes versus hours or days.

We can do automation for some complex issues.

Before the processes were automated, there were a lot of gaps and places where human error could occur. Processes that took days and days of time are streamlined and reduced significantly.

Even for users who don't have technical knowledge, there are drag-and-drop features that help them create automation. They don't need to be technical. 

It's helped us free up staff time to work on other tasks. All of the people who were initially part of the job processes can be moved off to other things. The automation handles the tasks. 

We have other tools integrated into Automation Anywhere, including Microsft Programs. 

The integration of automation into workflows and business applications has been good. It's been easy to adopt.

It's positively affected our business. We've been able to apply it to broader jobs and save time. It's enhanced user and customer experiences and ensures we have on-time interactions with customers. 

We've been able to save on time and cost. We've witnessed a lot of savings. We're able to spend a few minutes on tasks instead of hours or days. 

It can provide automation at scale. We've been able to develop programs that engage teams effectively.

We can go online and learn about what we learn about Automation Anywhere. There is AI training on the roadmap, and we're excited to see how much AI will enhance the solution in the future. 

We'd like to see more AI features.

Technical support was okay. They have been able to supply patches to us for issues. 

Positive

We did not previously use a different solution.

The setup process was easy. We were able to leverage some time savings during the deployment. We didn't have too much downtime.

We initially began the deployment with a reseller. 

The pricing and licensing are reasonable. We were able to get what we needed. The vendor understand what we wanted and offered certain pricing based on what we wanted. As we scale up, the pricing will change according to how we use it. 

We did evaluate other options and decided not to move forward. 

I'd rate the solution at nine out of ten.

Automation Anywhere is an RPA tool. The use case is the same for all automation tools. In my most recent project, I've used it for three-way invoice matching and sending it to the accounts for verifications. The process was a mixture of IQ bot, which is an OCR from Automation Anywhere, and then other RPA bots. 

I've used it in health care, where people apply for insurance applications to the insurance companies. 

I have implemented more than five hundred use cases as of now.

It's helped manage repetitive processes. If there's a repetitive process, that is our best use case, and we can pitch to the customer that we can make it shorter. Then we save them man hours and increase their efficiency and accuracy. 

For example, mostly in finance, when companies are preparing the salaries and have to prepare 1,500 payments for employees, sometimes they make mistakes, and they have to spend time on that. 

We can instead provide a fixed format for the robot that they have to follow every month, and it saves a lot of time, a lot of man hours. One of our customers here in the Middle East has saved around 10,000 man-hours for a telecom company with the help of 50 to 60 robots initially, and now the same company is using around 4,000 robots now. 

It helps save time on manual tasks. Compared to manual input, the results are much better, faster, and more accurate. For example, we have clients that can now easily process 10,000 invoices in one day. They have around 55 employees for that. We can augment the workload with a root, and if an employee wants to take a holiday or needs sick leave, other employees don't have to pick up the slack. Robots can input information into the system. 

The era of automation has changed. It's time for hyper-automation now. RPA is moving from just handling repetitive tasks to allowing for AI and offering automation plus conversational AI. It will help me. Soon I will be able to use it in WhatsApp, and all of the information can be entered, and you can initiate appointments, et cetera. RPA plus conversational AI plus AI-enabled OCR systems will be the future. 

There are a lot of great features, especially the IQ bot. It has very good accuracy on invoices. Previously, we were dependent on different software, and now, we can build in Automation Anywhere only.

It's easy to use for non-technical people. It's not rocket science. A business user might take a few weeks or a month to learn it, and then they will be quite capable of doing things themselves. A technical person may learn it in 15 days. Everything needs time; however, the learning curve is not so bad. A lot of things are available to help with learning. If someone spends one or two hours a day, they will pick it up. You can Google information or watch YouTube videos. There are hundreds of demos, materials, and more free of cost.

We do use CoPilot. We try to build a center of excellence with all customers, and we're giving them training around any bottlenecks they have.

The solution has helped us increase productivity. How much of an increase differs from customer to customer. Usually, it improves by 20% to 30%.

There's lots of integration possible. We've integrated with business tools like Oracle, SAP, and Salesforce. We can integrate easily into various workflows and APIs. We can access APIs with just a few clicks. We can also build out a UI-based integration.

It's helped us save time. Every customer saves a different amount of time, percentage-wise. Some can save hundreds of hours.  I've had a client save 30% of their time over the past few years thanks to automation. 

There is a dependency issue around the control room. If the control room is not working, the bots will not work. When that happens, we have to wait for the control room to go back up. Other tools in the market do not have this issue. If something is down, it means everything is down.

I've been using the solution for three years now. However, I've worked with automation in general for six years. 

The solution is stable. It's good software. It works well. 

The product scales well. 

Technical support is good; however, sometimes it takes a while to solve problems.

Positive

I previously was using UiPath. It's quite easy to use. They are both very similar solutions. 

I was mostly involved in the infrastructure, so I was not directly involved in the deployment. My understanding is that it is not difficult. However, when we upgraded it, we had challenges. 

There is some maintenance required. Normally, it works fine. Sometimes, there may be migrations or updates required. Only one or two people need to handle maintenance. We don't maintain bots. However, we just deploy them. Maintenance can be completed by the customer, and it might take five to six hours or one day at a maximum. 

Compared to Microsoft, the solution is expensive. However, compared to UiPath, it's fairly low - maybe 25% less. Generally, within the market, the price is average. It's competitive.

I'd rate the solution eight out of ten. 

We're a reseller. 

We mainly use Automation Anywhere for pod development, to automate repetitive tasks by replicating them into bots. We conduct tests and POCs with other tools that Automation Anywhere offers. We try to see what's the best fit for our company. Because of the large offering of different tools, we see how we can leverage them and identify if they are the best solution for our teams. Mainly, we use Automation Anywhere for RPA bots for automation.

We wanted a tool that was easy to use and to implement, that we could leverage to then do the applications, and it was quick enough in our trial that we could just take our opportunity, design, and develop the requirements, and then build the solution from there and help the business with tasks that didn't add value to their processes.

We currently are looking at different use cases for AI such as document automation, process automation, product automation, communication, and many others. So we are looking at different platforms, including Automation Anywhere. Now that Automation Anywhere is offering the AI capability we want to see how we can best feed to our company and leverage AI to help us implement processes, and projects faster and automate processes in a way that will help our business.

When it comes to generative AI, the technology is here, and it's open to people to use. We wanna make sure that we leverage fully, to continue being a leader in the market. Generative AI is here to stay. We wanna make sure that we get the best use of it while maintaining quality and transparency, and making sure that we have all the security in place to leverage generative AI.

I did not have a technical background and I was able to build my first bot using Automation Anywhere after just one course. The learning curve is simple. Automation Anywhere has prebuilt blocks so we don't have to code. It is user-friendly and simply a matter of understanding best practices because we can build blocks and create with 50 steps, but we can also create with five steps if we are using best practices. When we start using the solution we look at different ways to approach the same problem and best practices so it gets better. It is a straightforward and user-friendly platform to start our journey with RPA and automation.

We are trying to start using Automation Co-Pilot but we have not fully deployed it yet because we are still trying to create the connectors. We do see the value of Automation Co-Pilot for our business. We want to be able to add humans into the loop and trigger bots. This way businesses can review the processes and even make changes. It is a better interface with fewer clicks and added value for the business user.

We touch every application in our business with Automation Anywhere. We connect to some using APIs and others through the UI depending on the applicability of the solution we are building.

Automation Anywhere is easy to implement and integrate with workflows, APIs, and applications.

We do have savings with Automation Anywhere. When we implement, we look at how much time we are saving the person and how much we can save by reducing the repetitive manual work for a business user. We have a good amount of bots that we have developed that help save the business time.

Even though we haven't used all of their features for some of our use cases, because they look at the end-to-end process, it's very useful for businesses that are starting their journey. They can build an end-to-end solution with Automation Anywhere. In our case, we leverage the automation RPA solution, but we do see other use cases to leverage other tools and applications that they prefer.

My background lies in continuous improvement, and as a black belt, I think we always have the opportunity to improve. Automation Anywhere is always looking for what is next. Even though they may have implemented something today, they are still looking at what can help our clients in the future. That is a great way to have the right offerings for clients and more of an opportunity to build a bigger community on the automation group and leverage that with the lessons learned and the challenges. Automation Anywhere is headed in the right direction but they still have a good way to go.

I have been using Automation Anywhere for one year.

I appreciate the technical support of Automation Anywhere. They are knowledgeable, senior, and jump to help us find the right solution and assess from our business case what would be the best way to approach it.

Positive

I would rate Automation Anywhere eight out of ten. It is a great tool that is easy to implement and they are always looking for what is next.

The time it takes to learn Automation Anywhere depends on what the user wants to do with it. Do they want to be a developer, a business analyst, or help businesses understand processes and identify opportunities? If a person has a good understanding of processes it can take anywhere from a few months to a few years. For a developer, it can take a bit longer.

When we analyze a problem, we consider the most effective solution, which may not always be automation or RPA. We employ other tools when appropriate, but Automation Anywhere is frequently used in our process improvements.

When there is a version change we have to conduct maintenance. It is a fair amount of time but not so much that it would impact the quality of our services.

We have a group of close to ten people who have a relationship with Automation Anywhere and deal with the maintenance.

We have a bot support group for our full portfolio because we have attended and unattended bots. This group supports the bots 24/7.

We use Automation Anywhere to automate specific use cases for our clients. The majority of use cases fall under the logistics and finance departments.

Our organization utilizes Automation Anywhere on the Automation Anywhere private cloud infrastructure.

We implemented Automation Anywhere to automate repetitive tasks and save humans time to focus on other tasks.

Automation Anywhere is easy to use with basic knowledge or training.

The learning curve is easy. We can learn how to use it within one week. There are a lot of courses available for Automation Anywhere.

Automation Anywhere Co-Pilot is designed for situations where humans and bots work together, especially useful when users need to enter specific details during the automation process itself.

It has helped our clients significantly increase their production and has freed up time for employees to work on other tasks.

We have integrated Automation Anywhere with our SQL database.

Adding automation into workflows and APIs is easy.

Automation Anywhere helps save organizations time and money. 

Automation Anywhere's OCR functionality stands out as the most valuable feature for us, as it allows us to swiftly extract data for repetitive tasks, significantly boosting our efficiency.

OCR technology could be more inclusive by offering a wider range of supported languages, as its current selection is limited.

I have been using Automation Anywhere for four years.

Automation Anywhere is stable.

Automation Anywhere does a good job of providing automation at scale.

The scalability of Automation Anywhere has impacted our ability to expand across more processes.

There was a time when the technical support was not able to provide an exact solution for my query.

Neutral

While I've used UiPath, I prefer Automation Anywhere for its user-friendly interface and competitive OCR capabilities. Automation Anywhere's bi-directional flow, allowing both graph and sequence views, offers greater clarity compared to UiPath's linear flow.

The initial deployment is straightforward.

I would rate Automation Anywhere nine out of ten.

Automation Anywhere requires maintenance and updates semi-annually. For an experienced person, it is an easy task.

We have eight people on our team who utilize Automation Anywhere.

I recommend taking advantage of Automation Anywhere's trial version to thoroughly test its capabilities within your specific environment before committing to a full deployment.