Automation Anywhere Reviews

We sell Automation Anywhere to customers who want to automate their processes within the hospitality industry.

Our customers can deploy Automation Anywhere both on-premises and in the cloud.

It is easy to learn and use Automation Anywhere.

Learning to automate using the solution for simple processes in HR and IT is easy. For areas such as finance, the training takes a few months and requires a technical person to train the team.

Integrating with co-pilot is straightforward when using SAP, Oracle, Microsoft, or other international systems. However, challenges arise when integrating with in-house systems.

Co-pilot helps increase productivity for our customers.

We often integrate SAP, Oracle, and Microsoft with Automation Anywhere. There are no issues with the integrations as long as we configure everything properly.

Automation Anywhere enables our customers to achieve savings of over 60 percent in time and money. While employees may take breaks and vacations, their automated processes continue to operate seamlessly without interruption, ensuring a consistent flow of work.

The ability to automate renewals of government licenses four times a year is valuable.

The marketing for Automation Anywhere has room for improvement.

I have been using Automation Anywhere for three years.

Automation Anywhere can provide automation to scale as long as the organization has the budget for it.

The technical support is great.

Positive

I use both UiPath and Automation Anywhere. UiPath has a more aggressive marketing strategy and a larger market share. However, our banking, insurance, and high-level customers prefer Automation Anywhere over UiPath.

The deployment time depends on the number of processes being automated.

Despite being less expensive than UiPath, Automation Anywhere remains cost-prohibitive for many small and medium-sized businesses.

I would rate Automation Anywhere nine out of ten.

Our customers are all enterprise-level. 

Automation Anywhere does not require ongoing maintenance and offers 24/7 support if any issue arises.

Our customers have a large variety of use cases. It varies from financial processes, R&D processes, IT processes, services, and service desks. Most customers implement the solution for business processes. From a vertical perspective, we have pharmaceuticals, transportation, logistics, the public, defense, and banking sectors.

Some of our customers see growth in sales. Some see streamlining of the processes or removing errors from the process or rework. For others, the tool provides better usage or upscaling for the employees. All the customers can see benefits from the product. We do not implement any platform without a clear ROI to the customers, especially for the customers in Israel who are very ROI-oriented.

The product’s ability to have everything in one place is valuable. It's a web-based application so, our customers do not have any overhead from the maintenance perspective. 

The solution is very easy to implement. Developing something on it is very easy because we don't need to work on different screens, applications, and clients. It's the most user-friendly and developer-friendly RPA application in the market. It’s very, very easy to understand.

The product is not really intended to integrate with web applications. However, almost all enterprises use web applications, low-code applications, or advanced applications that use webhooks to trigger events. The product falls behind in working with webhooks.

Automation Anywhere has invested in the service desk, however, the first tier of the service desk, especially chat, is not really helpful but the second tier is very knowledgeable and professional. The product can do better in the service desk area. The tool must also add some of the more innovative features. 

I have been using the solution for the last six years.

The application is pretty stable. The on-premises system’s application doesn’t crash. It is stable as long as the infrastructure is stable.

On the SaaS version, we do not have any scalability issues. It’s 100% perfect. Since 2019, I haven't experienced downtime with the cloud systems.

The technical support depends on the tier. The first-tier support by chat is low quality. The whole process can take a long time for the customer. 

Neutral

The initial deployment took us less than one hour. If everything is prepared, all infrastructures are in place, and all the relevant people, definitions, and Active Directory are available, it can be deployed in less than one hour.

Automation Anywhere’s implementation is a click-through process. Mostly, it's a decision process within the system. There is a built-in bot distribution system if we need to scale up. We define the servers, and the system fires out the add-ons to the servers. Since it's a web-based system, we don't need to install almost anything. Just install the control rooms, and then everything else is done through the browsers.

The defense sector customers prefer to deploy the product on-premises. Half of our customers are on the cloud, and half are on-premises. The customers do not care what cloud provider we use since it’s a SaaS application. It is very transparent for the customer.

Usually, we need three people to deploy the solution. We need one person from our side and two from the customer’s side, including a system administrator and a DBA. The tool requires maintenance once it's on-premise and there is no connection to the cloud. However, if there is a connection to the cloud and the servers are intact, we don't need to maintain anything.

The pricing model can be a bit more flexible. It mostly has the option for bundles. There is almost no possibility of adding single licenses to the bundle. I rate the pricing a five on a scale of one to ten, where one is cheap, and ten is very expensive.

Our customers are aware of automation. Most of the processes are implemented in the areas where regular business automation with integration will not apply. Where people are currently applying manual work, our customers would like to automate those processes fully, but there is no possibility of any integration. Our customers also use the product in service areas where they need someone to work in two teams, like integration and screen scraping.

Once business users who don’t have tech skills understand how to use the solution, it's relatively easy for them. It's easier than using an iPad. However, the tool is not filtered to enable the business user to see what they need to see. We need to educate and train the users to use it. On the flip side, this ability is not present in other applications or is more difficult for business users to understand. Automation Anywhere is an easy application to learn.

The time taken to train non-technical employees on Automation Anywhere depends on which level we train them. They would need one week of training to implement basic processes based on desktop applications or Excel files.

Some of our customers use Automation Co-Pilot at the service desk. Automation Co-Pilot is only on the front with the business user. In the back, the core product runs on the business applications. It's the same integration and the same screen scraping. It's like an extension of the capabilities and translation of the graphic interface to the business user. If someone clicks on the screen, both aspects run on the back end of the different applications.

Automation Co-Pilot increases productivity because everything done in 50 clicks before is done in one click now. Processes where a user must follow the instructions and run through the processes, including the decision metrics and decision junctions, Co-Pilot provides all the best practices within it. No one needs to open any applications and learn the processes. All the decisions are made on the application. It's a tremendous improvement in the time spent and efficiency achieved.

Automation Co-Pilot freed up some time for staff from a business perspective, but mostly, it improved the response time to the customers. Whatever someone needs to do on ten screens in five to ten minutes, it's done in one click in a few seconds.

Automation Anywhere’s ability to provide automation at scale is pretty good. It depends on the scale and how large the company is. It's very easy to see in an enterprise. The top three RPA platforms are not intended for SMB users. It's mostly for enterprise companies or at least for the companies with large operations, not necessarily from the headcount perspective but from the operation perspective. In such companies, it's very, very successful.

Automation Anywhere works well with API, but it lacks API management capabilities. Automation Anywhere could be better in integration. Integration between core Automation Anywhere applications with other core business applications can be better.

Automation Anywhere has helped all our customers to increase their automation consumption. Our largest customer in the pharmaceutical area had an exponential increase in their automation consumption, and they are still growing. We started in 2020. Now, they have hundreds of processes. Smaller companies are increasing on the center of excellence side. We implement at least 10 to 20 processes every year if companies have a small center of excellence. Some customers implement 40 to 50 processes a year. It's scaling up really quickly.

My advice to someone who wants to use API integration instead of robot process automation depends on the use case. There is an automation paradigm, and we need to know what to automate and how to automate it. Some processes are not intended to be automated with RPA. Some processes are intended to be automated only with RPA. So if a company doesn't have any API management tool, then automating with API can be very challenging because they can do it right but not manage it. Then, they would have a spaghetti of API connections that they cannot maintain or manage. However, if a company has an API management tool, API capabilities, and applications, it's probably better to automate using APIs and not screen scraping.

If a company with limited IT capabilities is keen to implement business processes that require RPA, I would suggest they configure Automation Anywhere because it's very easy to implement. It is user-friendly and developer-friendly. It is pretty business-user-friendly. It is very, very easy to maintain. It's a great application to implement.

Overall, I rate the product an eight out of ten.

We have used AA for telecom industry repetitive processes, public retirement firms processes, and financial bank processes. The development has been with local developer desktops, remote VDIs, EC2s, as well as RDP clients of sorts for the individual company preferences.

We are currently building an Azure environment for our A2019 solution internally, with a VDI as our developer/UAT environment. Production will be a separate VDI operating from our main control room instance, as we create Bot Runner agents out of those VDIs for production.

I also deal with many federated lines of business, as they often develop locally and use attended automation as their source of RPA for their lines of business. Others utilize EC2s as their developer and UAT environments and have a separate production import process that keeps the separation of duties intact. Though this is not as productive as that team expected, they use it temporarily until their control room can be migrated and upgraded into A2019 instance as part of another line of business currently building out a sandbox environment for the remainder of 2020.

I am a consultant and our RPA practice on a personal level has improved the efficiency of the payroll, PTO, and timecard submission process within our company. It has taken time-consuming daily mundane tasks off the plates of our talented finance teams and allowed them to dedicate more productive time to working with more thought-heavy and human-centric activities.

Outside of our company, as we work with clientele, several improvement instances have been evident for those. One company had a very tedious process of monitoring an email inbox for several business units to send emails notifying that their daily database update process was completed. This took many hours of monitoring after hours, but in place of that, the RPA bot was able to perform the monitoring for them of that inbox, perform the necessary follow-up or escalation emails needed, and finalize the process once all was complete. This was unattended automation, saving them precious time, improving morale, and accurately informing everyone of the completion. 

Both v11 and A2019 have their strengths but the cloud-based forms with Excel, Microsoft applications, scripts integration, and functionality of A2019 have really stood out above the way v11 can do those things.

It takes far less code to work with A2019 than v11 for the tasks we have in place. In v11, the Metabot features have proven a tremendous help to work with smaller tasks such as file and folder operations, datetime operations, as well as credential management operations.

I'd say the most impactful and heavily or commonly used ability of v11 and A2019 has been the ability to integrate other code types and operations within the process. For example, if someone needed a heavy data comparison process to take place, utilizing AA could work but often takes a good bit of time to work through a large Excel or CSV file. Instead, activating a pre-developed or partner-developed Python script would be my choice because of the speed and efficiency of that language. I currently use this method and it's a major time saver.

In terms of improvement, usually, I have found is not as general as people think. Specifically, as a use case, I am excited to see improvements in having an A2019 cloud control room working and improved on the Lenox environments. A good bit of our finance infrastructure for web-based applications is built in that environment.

There is a good bit of dashboard-type development going on in this type of environment already, so the ability to integrate some of the functionality, as well as keep the synchronicity of everything within it, would be a major benefit.

Having fewer connection instances would make it more secure, more simple to troubleshoot, and possibly more flexible with the type of applications in use.  

I have been using the AA desktop application versions since 2014 (v09-v11), approximately six years, and A2019 for about four months.

I've not had any instability issues but only environmental stability issues that come down to the company that created the environment. 

I find it very scalable, especially with smaller automations, as they can often grow once proven to businesses that the processes work. 

The technical support was very knowledgeable, very easy to understand mostly, their ability to work with us to meet the needs and being patient was a huge help. 

I did not previously use different versions but currently use both. I do know that going forward with v11 sunsetting in 2021, we are migrating and going through a learning phase of A2019 to fully adapt to that application. 

The A2019 setup was straightforward for the applications themselves. The environments in which they are set up is a different story but, that again is on a per-company basis and often lends itself to the expertise of the DevOps teams. Sometimes, those folks are not familiar with RPA or A2019.  

We implemented through AA directly. The availability of their support was very good. Several meetings and work with their folks went well. 

Our ROI has ranged from thousands to hundreds of thousands, depending on the type of process being automated.

I really enjoy the pricing options with Automation Anywhere, as they are able to flex their ability to adapt to the needs of the customer really well. I am sure the specifics for some pricing are on a partner-by-partner basis but providing the ability to scale the licenses, setup, and pricing to the customer is a huge benefit with Automation Anywhere.

Their technical support system and response times directly to a partner are really good.

We did review UiPath, Blue Prism, and Power Automate. 

I'd say, fully go headfirst into learning the A2019 platform and all it can do for a business. There is something for everyone in that platform. Large or small scale automations, migration processes from v11 is already in place and tested, and there is no more need for Metabots because they are now "packages" that can be made or modified by a seasoned developer, and a plethora of other benefits are evident. Just jump in!! 

Coming from a startup background, we lack a formal administrative structure. This means we operate without established procedures and often tackle daily tasks, such as Excel updates or attendance tracking, on an ad-hoc basis. To address these challenges, we develop internal proofs of concept and present them to clients. In my previous role, I automated approximately ten web- and Excel-based processes using Automation Anywhere.

We implemented Automation Anywhere to address the challenge of manually entering data, such as transferring thousands of rows from Excel to a web application. When performed manually at a rate of 200 records per day, this process typically takes five days. By utilizing RPA technology, we can drastically reduce this timeframe to a matter of hours. Our primary goal is to minimize labor hours and enhance efficiency, enabling employees to focus on higher-value tasks like logic and content development instead of repetitive data entry.

The generative AI is helpful for jobs that fail. It will try to redo the same operation by implementing different numbers, and if it succeeds, it will automatically continue the process.

The task process, before and after Automation Anywhere, requires a series of actions performed by either a human or a bot. Previously, without automation, the process was identical. Rather than having employees sit at computers inputting the same data daily, automation allows for their redeployment to other areas such as administration, cash flow management, or payments. The goal of RPA is not job elimination but to enhance efficiency. While automation platforms can handle many tasks, they are not infallible and require human oversight. Regular maintenance and monitoring are essential for any automated process.

The initial learning curve for Automation Anywhere will be challenging because the drag-and-drop interface differs significantly from traditional coding. While packages are used, the underlying logic is expressed visually rather than textually. This transition may take one to two months as users acclimate to the new terminology and approach. Once familiar with the platform, developers will find it easier to construct automation processes due to their existing programming knowledge, which includes concepts like string operations, conditions, loops, and other programming language constructs. Although the terminology will be unfamiliar, the underlying logic remains consistent, making the platform more accessible over time.

The training takes at least four months for technical employees to learn, understand, and implement what they learn.

Automation Copilot is a valuable tool for streamlining daily tasks, but human oversight is essential during execution. For instance, if a sales representative quotes a package requiring managerial approval in a tourism scenario, the process should automatically route to the manager for confirmation via email, message, or another preferred method. While Automation Copilot is beneficial, it's crucial to incorporate a mechanism within the process to handle this manual intervention.

Organizations can benefit from Automation Anywhere's document, web, and Excel automation capabilities.

Automation and AI used to be a frightening prospect for our clients, who feared job displacement. However, they have embraced the idea after experiencing how these technologies can free up their time for more critical tasks.

Our organization has integrated Automation Anywhere with Epicor, Aurora, Dynamic 365, SAP, and Power BI.

Due to the numerous internal teams and domains, Automation Anywhere has been implemented across various IT departments within our organization. Multiple processes within each team have been automated using Automation Anywhere, from account management to application maintenance. These automated processes often involve handling documents, APIs, Excel files, or web-based interactions.

The most valuable feature is the back-end process automation. I primarily encountered this issue in back-end operations. To illustrate, consider the medical industry where I previously worked. ICD codes, a critical component, must be mapped by the administrative department. Traditionally, reconciling a single report was a manual, ten-hour task. Automation Anywhere offers a clear advantage over other market solutions by streamlining these time-consuming back-end processes.

Although the UI and elements are user-friendly, it is still difficult for business users without experience to understand how to use Automation Anywhere.

Automation Copilot has generated a strong foundation, but its analytics capabilities lag behind competitors. While Automation Anywhere offers numerous built-in dashboards, its data visualization options are limited. In contrast, Microsoft Power Automate provides extensive data manipulation and visualization flexibility, allowing users to create various chart types and formats. To remain competitive, Automation Anywhere must significantly enhance its data visualization features.

Licensing fees could be a barrier to entry for many potential customers interested in using Automation Anywhere.

A major drawback of Automation Anywhere is the lack of notification for all customers when upgrades occur. Without any information about these upgrades, it is difficult to determine specific details.

I have been using Automation Anywhere for five years.

I contacted technical support for problems related to the in-progress tab. In 2021 or 2022, numerous tasks appeared in the in-progress tab despite not running on the machines in real time. This led to the development of an API to address the issue. However, a new problem arose: when triggering the bot on runner machines, the bot was not actually triggered on those machines, yet it still appeared in the in-progress tab. This discrepancy persisted despite multiple reports, but the issue was resolved recently.

Neutral

The initial deployment is straightforward.

BotCity is a newcomer to the RPA market, currently holding ninth place on the top ten list. They are rapidly expanding and offer a unique advantage: no additional software is needed as long as the system supports Python.

I would rate Automation Anywhere seven out of ten.

Maintenance is required for server-based environments but not for cloud-based architectures since Automation Anywhere is self-hosted and managed by them.

In the financial industry, Automation Anywhere helps us streamline tasks by automating processes like invoice entry and employee onboarding, along with many other functions.

Businesses leverage Automation Anywhere to streamline their workflows and minimize operational problems.

Automation Anywhere has empowered our clients to achieve greater accuracy, enhanced control over their processes, and liberated employee time for more strategic endeavors.

Automation Anywhere is easy to use even for non-technical people once they receive the training.

Automation Anywhere is considered user-friendly, with the learning curve manageable for beginners. The available resources provide a solid foundation for new users to get started.

It seamlessly integrates with our daily applications, providing a valuable human-like interaction that enhances the automation process.

Co-Pilot improves productivity by automating tasks like reviewing purchase requisitions, which previously required multiple people. It also allows individuals to manage workloads that once demanded multiple people, allowing them to focus on more valuable tasks.

Generative AI stands out in automation, especially for crucial tasks like invoice processing, where it can extract information, or for tasks requiring web research, going beyond simple rule-based automation.

Automation Anywhere offers integration with various Large Language Model applications, and for connecting these external systems, utilizing their API is the best approach.

Automation Anywhere's document automation, powered by IQ Bots and now enhanced with AI, stands out as a particularly valuable feature. This combination allows for seamless integration of a wider range of document types, streamlining our workflows.

Automation Anywhere's current requirement for upfront annual payments limits flexibility for customers. Offering a wider range of payment options, such as monthly installments, would be a welcome improvement.

While Automation Anywhere's current learning materials cater to junior and new users, senior developers require more in-depth content to effectively utilize the platform's full potential.

I have been using Automation Anywhere for six years.

Automation Anywhere's technical support has a prompt response time, with Portuguese-speaking representatives in Brazil. For complex issues, they efficiently escalate tickets to a global team of engineers for further assistance.

Positive

I would rate Automation Anywhere ten out of ten.

I'm a developer supporting my clients with Automation Anywhere. I work at McKarthy Labs. We use Automation Anywhere to provide automated processing to our clients. For example, we might get paid to do automated invoice processing. The bot can extract all the information, complaints, or remarks in that invoice. All of these details will go into an Excel spreadsheet. 

Any repetitive, rule-based task will be appropriate for Automation Anywhere, but a judgment-based task will require some AI to implement. For example, if a user needs to send an email once an invoice is ready, we can check automatically to determine when the invoice is available in the appropriate folder and send the email to the user.   

The developer gathers the requirements, and we prepare our business equipment once approved or assigned. First, we will see which applications are being used and how they could be automated. For example, we might need to automate logging into a Gmail account multiple times.  We'll create it in three phases: 30 percent, 30 percent, and 40 percent. The process can be completed in about a week. Sometimes, it may take longer due to data scalability issues or some required changes in the back end. Some minor changes in the domain may take a little more time. 

Since we started using Automation, we have automated more and more tasks. We are gradually expanding the capacity. It has helped them save time and money. The automation copilot has helped our workers save time, freeing them up for other work. I have a co-pilot based on SQL database connectivity. It pulls the required information tables. Automation Anywhere's AI is excellent for automating any process. 

It's easy for non-technical users to work with Automation Anywhere. There are many options and methods they can use if they want to run a bot. The Automation Copilot is helpful. It will automatically give you all the solutions your bot requires. It's like a dictionary. 

The integration is not always seamless. Sometimes, it takes a while to get everything to communicate and be ready to go into production.

I have used Automation Anywhere for five years.

I rate Automation Anywhere eight out of 10 for scalability. 

I rate Automation Anywhere support 10 out of 10.

Positive

We have used UiPath and Power Automate. It depends on the client's requirements. We use Automation Anywhere if the clients prefer that. 

Automation Anywhere is a little expensive, but it's a good value. I've seen many companies use Power Automate, and the subscription is very low. 

I rate Automation Anywhere eight out of 10. 

We use Automation Anywhere to automate processes for our clients and have hundreds of use cases. 

We implemented Automation Anywhere for redundant and manual tasks that are data-heavy and do not require a lot of logical reasoning in the process.

We offer cloud-based deployment of Automation Anywhere for our clients. The specific type of deployment depends on each client's needs and preferences. Larger organizations may opt for their private cloud for security and control, while smaller ones might favor the public cloud's lower costs and simpler setup. Ultimately, the ideal deployment model depends on the individual organization's priorities.

Before Automation Anywhere, all of our processes were manual, time-consuming, and prone to inaccuracies due to human error. Automation Anywhere has transformed our operations by streamlining processes, boosting accuracy, and eliminating downtime.

Business users who have decent logical and problem-solving skills can easily use Automation Anywhere.

The learning curve is linear.

Training non-technical employees to use Automation Anywhere takes around one month.

Integration of automation into our workflows, APIs, business applications, and documents in Automation Anywhere is easy.

The simpler the process and the larger the volume of data involved, the greater the potential for time and cost savings with Automation Anywhere. This is in contrast to more complex processes that require data manipulation and advanced reasoning or decision-making skills, where the benefits might be less pronounced.

The simplicity and ease of use is the most valuable part of Automation Anywhere.

Automation Anywhere could benefit from a more technical focus. As a developer, comparing it to UiPath, I find UiPath offers greater customization and integration capabilities, particularly with core languages like C#. Automation Anywhere currently seems geared more towards business users, while UiPath caters to technical users. Additionally, UiPath's free community edition appears significantly more robust than Automation Anywhere's.

I have been using Automation Anywhere for almost 13 years.

The cloud versions of Automation Anywhere are a significant improvement over the earlier desktop versions. I've been using Automation Anywhere since version five, and while the desktop versions were initially unstable, the cloud versions have been much more reliable. I commend the Automation Engineering team for their thorough testing before deployments.

Automation Anywhere's ability to provide automation at scale is good, especially with the control room and the workload management features.

The initial deployment is simple, especially for the cloud version. Just create an account, log in, and install the local connector or bot. Then, connect it to our device and access the website. One technical person can complete the deployment in five minutes.

I would rate Automation Anywhere an eight out of ten.

While everyone seems eager to jump on the AI bandwagon, I believe it's not a mandatory element for every situation. The need for true, cutting-edge AI currently lies in research and development, not in everyday business processes. Current AI implementations tend to be overhyped and unnecessary for many applications.

Upgrading Automation Anywhere is simple in the cloud.

There is no maintenance for the cloud version of Automation Anywhere.

We use Automation Anywhere to automate websites and extract data from them.

Automation Anywhere helped us automate human tasks.

The learning curve is quite shallow.

Automation Anywhere has helped our organization by working around the clock, allowing us to rely on robots instead of humans. We no longer have errors, or if we do have some problems, we are informed. It is easy to implement and monitor the processing part of the software.

Cloud-based Automation Anywhere provides automation at scale with ease.

The integration of RPA bots, APIs, business applications, and documents in Automation Anywhere is good.

Automation Anywhere has helped our organization increase our automation consumption.

The best features are the ease of use, the short learning curve, and the good support from our local partner.

The quality and speed of Automation Anywhere's support needs significant improvement. We are not satisfied with the quality of support.

I have been using Automation Anywhere for two years.

It is stable.

Automation Anywhere is scalable.

The technical support is not good. They are slow and the level of support is poor.

Neutral

We tried using Blue Prism for one of our projects but ran into a lot of complications when we tried to implement it ourselves. We found Automation Anywhere much easier to implement.

We had an enablement package, which we could start using because Automation Anywhere turned it on automatically. We did not need to set it up ourselves, as it was only for bots running in our environment. It was not difficult.

The price for Automation Anywhere is reasonable.

We also evaluated UiPath, which has similar quality and features to Automation Anywhere. However, we chose Automation Anywhere because we had someone in our organization who was familiar with it. Blue Prism is significantly inferior to both UiPath and Automation Anywhere.

I would give Automation Anywhere an eight out of ten.

API is our first choice whenever possible, but it is not always feasible, depending on the use case. Sometimes, we need to perform additional process steps beyond simply calling an API. In such cases, we may consider using an RPA tool, such as Automation Anywhere, especially if we do not have an API.

Typical maintenance is required. If we get new versions of bots, we need to update Automation Anywhere. However, the cloud services are maintained by Automation Anywhere itself, so we don't have to worry about that.

I recommend looking at IQ Bots, a very good and easy-to-use intelligent document-processing feature. I also advise taking the quick training available online and trying to build a simple but real process on their own. There is also a community edition that anyone can use, so it's easy to start with that to try out Automation Anywhere.