Automation Anywhere Reviews

Automation Anywhere is utilized in cases where business users employ the robotic process for checking systems like SAS, CRM, and scoring systems, then returning results to the business team instead of having users perform these tasks repetitively every day.

I work with customers in banks using Automation Anywhere, so systems such as those mentioned are utilized for checking if a customer is on sanction lists or watchlists. We also use i-Score, a system in Egypt for checking the credit scoring of customers. There are systems operating on legacy systems that need vision components in Automation Anywhere, such as those for national ID identification. We have systems checking for anti-money laundering and systems for ticketing or opening tickets for customers. Additionally, we have systems that extract news from websites and send the data to BI or Power BI for further data investigation and analysis. In a bank in Egypt, we also use RPA for opening quick SAS and accounts on legacy systems where integration points are absent.

The most valuable features I find in Automation Anywhere are Agents and MetaBot.

Automation Co-Pilot is a good feature, but I have not worked with it.

Automation Anywhere has helped my customers save time and costs, especially in card settlements. This task used to take about fourteen days to refund the user, and using Robotic Process Automation, it now takes the next day or at the same time.

Automation Anywhere needs to move toward the era of hyper-automation, not only using robotics but also taking the fast track in agentic AI and AI automation. They need to invest more in this field, as UiPath and IBM Cloud Pak for Business Automation and integration data and AI have more flexibility and features than Automation Anywhere.

I would like to see more hyper-automation features in Automation Anywhere, with more than just embedded components. They should enable additional components to be integrated, invest more in agentic AI and bots, enhance MetaBots with more features and capabilities, and provide Arabic support, including right-to-left reading of files, scanning, and OCR of files. As IBM offers more features, such as IBM Datacap and IBM Automation Document Processing with excellent Arabic support, Automation Anywhere needs to catch up in this regard.

I have been dealing with Automation Anywhere for one year or a year and a half.

Automation Anywhere is scalable.

My manager is the one who works with the technical support for Automation Anywhere, but we receive clear support from them. Having worked on one case with their support, I can rate them a seven, maybe seven to eight.

Using Automation Anywhere is neither easy nor hard, but against IBM Robotic Process Automation, IBM Robotic Process Automation wins. I have a working case that takes from Automation Anywhere Robotic Process Automation about ten hours, whereas we made this task in four hours with IBM Robotic Process Automation. The same steps needed four hours. IBM Robotic Process Automation has a significant difference as it allows multi-agents to run on the same machine, enabling us to run multiple browsers simultaneously. However, for Automation Anywhere, if we switch from one browser to another, the focus on an element is lost, requiring us to refocus again. This helps us minimize our task time from ten hours using Robotic Process Automation to four hours using IBM Robotic Process Automation.

Regarding the pricing of Automation Anywhere, I believe this is a significant challenge. In some sales cases, customers initially state that it is very high, but once the work is completed and the results are evident, they invest more in robotic tools. This sentiment is true for Automation Anywhere, UiPath, IBM Robotic Process Automation, or Blue Prism; customers often state at first that it is very high, but later invest more after seeing results.

I can rate Automation Anywhere an eight for robotic capabilities, but if considering overall automation and AI, I would rate it six or seven. My overall rating for this review is eight.

As a developer, I have worked for three to four years integrating SD-WAN capabilities. I create framework technologies for an architect role and give them to development teams. In total, I have 13 years of experience, with 10 years in RPA. I have around 10 years of experience with Automation Anywhere. With UiPath, I have around four years. Currently, I manage the team and deliver end-to-end solutions to clients. I initially started as a developer and now play a project manager plus architect role.

I find the learning curve of Automation Anywhere pretty good. Day by day, the tool upgrades. All RPA market leaders are upgrading to intelligent AI, cognitive, and document automation. I have started working on intelligent AI capabilities, but still not on full resources.

I definitely find it easy for business users who do not have technical skills to use it. It is drag-and-drop and low-code, no-code only, so they can easily drag and drop and build simple projects. Sometimes they need some logic things, and if they are very skilled in logical thinking, they can build it without technical knowledge.

Automation Anywhere Automation Co-pilot is true. If users give a correct prompt, the Automation Co-pilot will create the code.

I definitely find that it has helped increase productivity. I find that it has also helped free time for my team to work on value-add projects.

I believe Automation Anywhere needs to improve on product quality. Sometimes it has intermittent issues. If one node is down, the other node is up and we have a backup, but unfortunately if something happens, all the bots fail. Product-wise, they need to improve compared to other market leaders, and pricing-wise, they also need to reduce.

They have to improve a lot compared to UiPath and Power Automate, which are the market leaders. Like connectors, scalability, reliability, and build quality work fine for other tools. Similarly, Automation Anywhere should come up with these plans. They need to improve.

I agree that the scalability is not as good as its competitors.

To make it closer to ten, I think they need to improve some GUI capabilities. They need to improve for a few collectors and all, as it is not working. Similarly, they need to decrease pricing-wise.

I have mostly eight years of experience as a user, consultant, and integrator.

I believe Automation Anywhere needs to improve on product quality. Sometimes it has intermittent issues. If one node is down, the other node is up and we have a backup, but unfortunately if something happens, all the bots fail.

I agree that the scalability is not as good as its competitors.

I can rate the technical support by Automation Anywhere eight out of ten.

Positive

I find the initial setup pretty easy to deploy and configure.

I would generally recommend this product to all markets and all domains. I think bigger companies can accommodate it. For startup companies, we need to think it up. Startups nowadays are not going for traditional RPA. They are moving to tools such as n8n, LangFlow, and some other open-source tools. So compared to those tools, they need to think how they can utilize this with the same product. They need to think of it from that perspective. I rate this product eight out of ten overall.

Automation Anywhere has been instrumental in our work within the pharma industry, specifically in pharmacovigilance, a very niche area where we have utilized it for email triage, extracting information from emails, replying back, and conducting compliance checks specific to pharmacovigilance requirements. Additionally, we have automated the billing process for one of the largest airports in India and worked with an MRO in Hyderabad on automating their operation processes, which are very specific to MRO operations.

Automation Anywhere has helped us overcome significant challenges because with Agentic, many things have become smooth and streamlined. Whatever used to take considerable time has been expedited through Agentic Automation and AI Agents.

We do use AI Agent Studio in our automation process. The experience with the integration of the features has been excellent, as we have been using it for processes in one of our logistics companies for a partner. We help them move material from one country to another, and we have integrated the entire process from quote generation to the last mile, where the material is delivered to its destination.

AI governance is very important in our organization from the perspective of ensuring that processes are working seamlessly and without disruptions, and from the integration perspective, that has been very seamless and effectual.

We do use Autopilot capabilities. We have been using Autopilot in our business development where we use prompts to extract information for our lead generation.

Autopilot has influenced our automation programs and tracking of ROI, as every organization requires ROI to move ahead with any project, and this has really helped us in getting this ROI.

We have been utilizing Automation Anywhere Center of Excellence, which has really helped us improve the process significantly. We have just started with that, so we have to see the further impact.

We have been using Document Automation extensively and have seen many improvements over the past few years, evolving from the IQ Bot to Document Automation. The injection of AI into Document Automation has been really helpful, making the extraction process faster and more intelligent, reducing the time spent on training the code for specific documents. Earlier, training each different document for each supplier took around one or two days, but now it is a matter of only a few hours.

Automation Anywhere has overall impacted efficiency and productivity, bringing great value to our customers as they can see the benefits of delivery and quality.

Automation Anywhere is actually improving, and I would say there is not much that needs changing. They are doing their part, and I have seen they have launched three new features in Imagine; I think they will be game changers, although it will take some time to be operational.

I have been working in the automation space for almost eight years now, and we have been associated with Automation Anywhere since the beginning when we started our journey in automation. We have been using Automation Anywhere since 2019, starting with an earlier version, Version 11, then moving to A360 and now to Agentic Automation which has come up. We have been there throughout this journey.

We have faced some downtime and crashes with the system, but with the cooperation of the Automation Anywhere team, we have been able to contain that.

We have been with Automation Anywhere as their platinum partners, and for us, the first and foremost recommendation to any customer is Automation Anywhere. This is true from the price perspective, feature perspective, and support perspective. Automation Anywhere has always been our first choice for any clients, although we do work with other automation platforms.

The deployment experience has been good and seamless, as many things have improved over time, and we do not have many issues with deployment.

We also work with platforms like UiPath and Power Automate, but our first choice remains recommending Automation Anywhere to every client.

The main challenge we try to solve with Agentic Process Automation is understanding the requirement from the people perspective, specifically what the client expects from automating the process. Most of the time, the client does not understand; they just want to have the fancy term like AI but do not know how to incorporate it into their current process. Therefore, making them understand and identifying those complexities in the processes to get their approvals is something we face. I would rate this review an overall 8 out of 10.

Automation Anywhere automates front-level desk executive tasks, such as data entry and invoice creation. I have automated invoice creation and data entry in the finance team, which involves repeated tasks such as transferring entries from one Excel sheet to another. Previously, this process took around eight to ten hours, but I created a bot using Automation Anywhere that automates that process. In addition to invoice creation and data entry, we primarily perform similar types of finance work with Automation Anywhere.

Automation Anywhere offers excellent features, including the ability to use video recording to give bots tasks, allowing them to capture the process and automate it efficiently. The way they automate the process is very effective.

Using video-based automation compared to traditional scripting is very simple and user-friendly for our team. For example, when we automate Excel processes, we would traditionally define each detail, but with video, I simply show the bot how to perform the task, and it handles everything seamlessly.

Automation Anywhere has positively impacted my organization by decreasing the overall cost of managing work. Instead of needing ten to fifteen employees for tasks, I can configure bots to take care of everything from start to finish, making it very cost-effective.

The accuracy and reliability of Automation Anywhere is impressive, with a 99% accuracy rate. When I use features such as video recording, I do not find any inaccuracies; everything works perfectly.

One aspect I wish to mention regarding needed improvements is that Automation Anywhere currently works only on Windows systems. If Automation Anywhere could function on Linux operating systems, that would be beneficial.

I have been using Automation Anywhere for about two to three years.

Automation Anywhere is very stable.

The scalability of Automation Anywhere is good; increasing bots and resources is simple and easy.

I find the customer support very good as they respond quickly when tickets are logged with effective solutions.

We have not used any solution prior to Automation Anywhere; it has been our sole solution.

Automation Anywhere has significantly helped us achieve our automation goals, mainly by reducing costs, which alleviates organizational burdens. This cost decrease is a major achievement for us, which is why we invested in Automation Anywhere. We have achieved both reduced employees and money saved with Automation Anywhere. Previously, fifteen to twenty employees handled all the work related to finance, such as invoice creation and data entry. Now, we only have two employees, which means we went from paying salaries for fifteen people, around fifty to sixty lakh per annum, to reducing that cost by about sixty to seventy percent using Automation Anywhere. I estimate that previously, eight to ten employees would work on certain tasks for about thirty days, but with Automation Anywhere, we now complete the same tasks in just ten to fifteen days, leading to around a twenty-day decrease.

My experience with pricing and setup costs for Automation Anywhere indicates it is high, particularly if your organization does not focus heavily on PDF work. However, since our work revolves around financial tasks, our costs have significantly decreased.

Before choosing Automation Anywhere, we evaluated UIPath.

From a security point of view, I have not seen any concerns with Automation Anywhere. My advice to others looking into using Automation Anywhere is that if you have a financial background and significant work related to PDFs and invoice creation, you should definitely use Automation Anywhere. It is efficient, accurate, saves time, and reduces costs. We have not utilized Automation Anywhere's AI Agent Studio in our automation processes. We have not utilized the Autopilot capability of Automator AI in our automation programs. Regarding AI governance features and maintaining compliance, I am unsure if that is a part of Automation Anywhere, as we utilize an external audit from a different organization and do not use Automation Anywhere's AI governance feature. We currently utilize Document Automation as a primary goal of using Automation Anywhere, and it performs excellently in reading PDFs and related tasks. I would rate it a perfect ten for its accuracy and efficiency. I rate this product nine out of ten overall.

I was working in IDFC First Bank, where we have internal users. We are developing automation processes for our bank users. We use Automation Anywhere tool in our bank to automate our banking operations. We have integrated many tools with Automation Anywhere, including our intranet wall tools and various banking system tools.

Automation Anywhere has a great learning curve. We have automated processes through bots that ease our work by handling repetitive tasks and minimizing effort and work inefficiencies. I have completed many projects using Automation Anywhere tools. One significant project involved email triggering for our bank. We process thousands of mail requests to customers. When a bank account customer comes to open an account, we receive the request and forward it to the regional manager. We automated this system to directly send the mail to the regional manager automatically. We have completed many projects through this implementation.

Automation Anywhere has some limitations. One weakness is that users cannot build software from scratch. If a user wants to build software from scratch, they can only modify something according to their needs. We cannot build it from scratch because we have to follow the specific path and role that the tool provides.

Additionally, some banking applications cannot be integrated directly with Automation Anywhere. However, these limitations are due to RBI regulations, so we cannot blame Automation Anywhere for this. Automation Anywhere cannot do anything about that particular limitation.

I have two years of experience with Automation Anywhere.

Throughout my two years of work, I have faced many problems. I receive full support from Automation Anywhere at any time. I have faced issues even around midnight, and we have experienced many problems in the production environment. We have raised many tickets, and I can rate the support nine out of ten because we have received a good response from Automation Anywhere team.

Automation Anywhere is scaling well.

Throughout my two years of work, I have faced many problems and received full support from Automation Anywhere at any time. I have faced issues even around midnight, and we have experienced many problems in the production environment. We have raised many tickets, and I rate the customer service nine out of ten because we have received a good response from Automation Anywhere team.

I was part of the initial setup of Automation Anywhere. When Automation Anywhere was introduced in our bank, I was part of the team. Initially, we hired a third-party vendor rather than directly contacting Automation Anywhere. We coordinated with this vendor who used Automation Anywhere tools to perform automation. After six months, we directly purchased the license from Automation Anywhere. I was part of that team, and my team leader was also part of the setup. We coordinated with Automation Anywhere project leaders and project managers to set up many projects and automate the processes.

I think that for the quality Automation Anywhere provides, they charge a premium price. They are charging a premium price to their customers because they are providing premium service with quality.

If a company has a good budget and wants a good amount of quality work, Automation Anywhere is a good option in the market. I can recommend Automation Anywhere for smaller companies as well. If a company has a good budget and good amount of resources, I can surely recommend Automation Anywhere.

Initially, we did not use Automation Anywhere Co-pilot. After approximately one to one and a half years, we started using Automation Anywhere Co-pilot. When I left the bank, it had started using Automation Anywhere Co-pilot two to three months prior.

I searched for Automation Anywhere tool resources on YouTube and learned by working day by day with the developer team, evolving my skills over time.

Patching activities for Automation Anywhere are done on a monthly basis. The patching process goes smoothly, and I have never experienced any issues with patching activities.

I would rate this review nine out of ten overall.

My use case is primarily for invoice and document processing in the HealthTech and FinTech industries, and apart from that, I use it for data entry, report automation, and IT support.

I am primarily a customer, but I also sometimes help other teams to configure and integrate as well.

I do use Automation Co-pilot.

The best features I appreciate most about Automation Anywhere include bot development, which is quite useful, specifically the IQ Bot that Automation Anywhere offers, along with automation analytics. It is well-suited for strong enterprise application integration, with most of our clients preferring to go with the ERP system.

The way Automation Anywhere helps increase productivity depends on different systems and platforms. For startups or small firms, productivity can increase by around twenty to twenty-five percent, but for the enterprise market, it is more complex, and I have observed an increase of about ten to twelve percent.

My experience with Automation Anywhere over three years has shown tremendous growth in operational efficiency and business processes, as it helps to automate repetitive and rule-based tasks such as report generation and data entry quite faster and efficiently, reducing errors by about thirty to forty percent from what I observed a few years back and improving SLA-related compliance.

For someone who does not have technical skills, using Automation Anywhere is quite challenging because it is primarily meant for the technical aspect, though it can help with basic data entry tasks, such as invoice processing and other repetitive back office operations. Overall, it is highly beneficial for someone with technical expertise.

Areas where Automation Anywhere has room for improvement include situations with insufficient data, which may hinder effectiveness, as it works best for enterprise-related tasks. Productivity is high when sufficient data is available, and there is room for enhancement in bot performance and visibility.

Aside from bot performance, I think the centralized control room could be improved, and integrating manual implementations could benefit greatly from full automation, especially as I see about thirty percent of cases related to legacy system integration that could be improved.

In comparing Automation Anywhere with other solutions such as UiPath and Blue Prism, I have used UiPath and found it to be more user-friendly, while Automation Anywhere is cloud-first, which presents challenges with legacy systems. However, it offers cheaper pricing and simpler cloud deployment and scalability compared to UiPath.

I spend about two to three hours maintaining bots personally, but my team's efforts vary with complexity. The initial setup requires significant time, about eight to nine hours for monitoring workflow, but this can reduce to three to four hours daily after four months.

My thoughts on Automation Co-pilot are that I primarily prefer to use IQ Bot for document processing. I also integrate it with Microsoft three hundred sixty-five tools, allowing me to work primarily suited for enterprise-level applications, and I generally prefer Automation Anywhere for any AI application related to invoice processing.

The challenges I have solved with Automation Anywhere include reducing manual effort and operational costs, achieving twenty-four-seven automation for critical business processes particularly in the HealthTech field, and optimizing invoice-related operations while improving accuracy and compliance.

My advice for others looking to implement Automation Anywhere is to focus on the pricing point and start with a strategic blueprint for implementation. Begin with small, stable, high-volume processes before large-scale automation, ensuring there is a clear understanding of rule-based systems and governance.

I would rate this solution an eight overall.

My usual use cases for this solution are banking use cases, including fraud detection, KYC, loan, and loan servicing use cases.

The features and capabilities of Automation Anywhere that I have found most valuable include excellent support. As enterprise customers, we benefit from strong support for our needs.

My experience with the technical support of Automation Anywhere is great. Whatever issues we encounter are resolved within the defined TAT and SLAs, and their technical expertise ensures quick response times.

Automation Anywhere is easy to use for business users who do not have technical skills. We have citizen developers, and there are features available for non-technical or business users to create bots and automate their use cases.

The learning curve for Automation Anywhere is good, particularly with Agent AI. We have completed all our deployments using Agent AI with different GenAI features, and the experience has been excellent.

Currently, Agent AI is the best feature of Automation Anywhere. I value the Agent AI feature because previously all automation was achieved through RPA. Now, with AI advancement, we have RPA plus Agent use cases where Agent AI handles everything without human intervention in the loop.

The positive impact and benefits I have experienced from using Automation Anywhere include ROI through FTE reduction on the business side, which depends on the specific use case. We have benefited significantly from converting our manual efforts into automation and reducing our FTEs.

Automation Anywhere could benefit from more in-person support, as they currently maintain only a virtual presence. I would value this improvement because it provides real connection and facilitates better understanding of use cases and expectations.

I have been working with Automation Anywhere for the last five to seven years.

I rate the stability and reliability of Automation Anywhere as nine since we do not experience any major application downtimes.

I rate the scalability of Automation Anywhere as nine because over the five to seven years I have been using it, I have observed that it has already scaled well and will continue to be scalable in the future.

My experience with the technical support of Automation Anywhere is great. Whatever issues we encounter are resolved within the defined TAT and SLAs, and with their technical expertise, the response time is quick and effective.

I rate the technical support as eight.

Positive

Before Automation Anywhere, I was using Automation Edge and UiPath. I decided to switch from UiPath because of cost considerations, and with Automation Edge, we did not have sufficient technical support from that team.

The initial setup and deployment of Automation Anywhere were straightforward, with no major challenges during the setup process.

I participated in the initial deployment and setup of Automation Anywhere, including regular deployments and upgrades.

Automation Anywhere has helped me save both time and costs, with savings of approximately eight million in the last two to three years.

In terms of percentage, I saved around thirty to forty percent of time compared to before using Automation Anywhere.

The pricing of Automation Anywhere is reasonable compared to other RPA tools and agentic tools, and they stand out well in the market.

Before choosing Automation Anywhere, I evaluated Microsoft Power Automate, but it was not suitable for our use cases, which is why we selected Automation Anywhere.

I do not integrate other tools or applications with Automation Anywhere.

I do not use Automation CoPilot in Automation Anywhere as I use it in the office.

I was addressing challenges related to implementing Agent AI and its components, which we are now able to deploy successfully.

Training non-technical employees on Automation Anywhere usage does not present major obstacles, as we have technical expertise available on premises, and for any technical challenges, we leverage their solution architect experience.

From my organization's perspective on automation and AI, we have already deployed the use cases we wanted and need to explore additional features that become available in AI.

My approach regarding generative AI is specific to generative AI and CoPilot. We need to evaluate these features because we have not yet explored those areas, but we plan to do so in our future roadmap.

I rate Automation Anywhere overall as eight.

I primarily use it to automate repetitive data workflows.

The impact of Automation Anywhere on our organization has been significant. It has helped us save a considerable amount of time, approximately 30% to 40%, in repetitive processes and has improved automation accuracy. The finance team, in particular, has benefited, as their tasks are now automated from the data engineering side. I was able to integrate file transfers, validations, and data loading into pipelines, making the process more efficient.

Regarding the financial impact, my senior mentioned that it saves our organization around 40% to 50% in costs since it automates roughly half of the tasks, including data integration and file transfer.

Having completed the AI/ML engineering certification, I particularly appreciate Task Bots. They are extremely useful for handling repetitive tasks without errors. I also find IQ Bots valuable, as they can process unstructured documents—something that can be quite complicated—and automatically extract data. Additionally, the Control Room stands out for me, as it allows for centralized monitoring and management of all bots, which is crucial when multiple automations are running. These features are among the most beneficial I have encountered.

The platform is functioning quite well. Initially, I faced some challenges in learning the platform; it felt a bit complicated at first. However, as I became more familiar with it, I found it manageable. Debugging can be particularly tricky; identifying the exact reasons for bot failures can be time-consuming. Integration with modern data engineering stacks also posed some difficulties, but I have since learned to navigate these challenges.

I have been using Automation Anywhere as a data engineer intern for a year now.

As for stability, I would rate it a seven out of ten. Generally, the system is stable once the bots are tested and scheduled; they run consistently. We faced some challenges at the beginning, but they were manageable. Occasionally, updates or changes in the system environment can cause some disruptions, but these are not severe.

Scalability is one of its strengths because it can handle large volumes of data efficiently. As processes grow, it is easy to add more bots without incurring significant extra costs or effort. The cloud infrastructure for deployment works well in tandem with this capability.

I am working in a small organization with around 18 employees, all of whom are AI and machine learning engineers, including myself.

I would rate their support an eight out of ten. They are very helpful, but there is some room for improvement regarding quicker resolution times. They can take time to solve issues, but overall, the customer service is solid.

I have only used Automation Anywhere as automation software so far, so I cannot compare it to others at this time. However, if I get the chance to use another software in the future, I will definitely make a comparison.

The deployment process was quite straightforward and smooth since it is cloud-based. We deployed it on Microsoft Azure, starting small and gradually scaling up. 

The Control Room feature made it easy to manage multiple bots in one place, allowing for effective monitoring. In the beginning, it took about two to three weeks to implement because we encountered several issues and system failures. However, our team did a great job, and we managed to overcome these challenges.

I strongly recommend this software to others as it efficiently manages manual processes. All we need to do is monitor it and handle issues related to fault tolerance. Overall, it is quite effective for automation processes.

I would rate Automation Anywhere a nine out of ten. It handles our credential data securely and is user-friendly, though there is room for improvement in debugging and integration features.

I am a customer of Automation Anywhere and I work in a company where we use Automation Anywhere.

My usual use cases for Automation Anywhere involve managing our inspections for customers, as I'm in a company where we deal with safety issues and safety solutions. So, we have customers and we had a problem to manage their inspections. Initially, we used a traditional way using spreadsheets to manually track those inspections and track the safety equipment, for example, fire extinguishers. It was slow, and actually, often, we could get mistakes. For example, some inspections could be delayed. Sometimes we could miss them. Customers could even miss the reminders because we used a traditional way using spreadsheets. Our staff and employees could spend a lot of time processing this data, maybe updating files, maybe processing inspection reports, all done manually. We had to come on board and see how we can fix that, so we opted for an automation software and decided to go with Automation Anywhere. Specifically for us, we set up a bot with a feature called Control Room where we set bots and workflows. We connected it to our database, the email systems, and also the connectors, mainly with Salesforce. After that, we set up the rules for when inspections should happen and what action these bots are going to take. These bots now check the system. For example, if it finds equipment due for inspection, it can create automatically a service request for a client and send reminders saying "Please, next week, your inspection is due." After the inspection, the bots collect the report, update our records, and even generate invoices to our clients. That is how we use Automation Anywhere.

The most valuable features of Automation Anywhere that I have found are the Control Room for bots, which I really appreciate, and Copilot. I appreciate Automation Anywhere because it is scalable; I have worked with software such as SAS and have not found a software where you can scale it up without redesigning the process and the setup process. Another thing I appreciate is that it has reduced our manual work, handling repetitive tasks such as data entry, reporting, and reminders for us.

The flexibility of Automation Anywhere's truly universal orchestration in integrating with different systems and models has been great for us. Because we are new to the mission tools, we had our data scattered; for instance, our data is in Salesforce and Oracle Analytics. Automation Anywhere has smooth integration with those apps, and we are very fortunate that about ninety percent of our apps are supported, integrating particularly well with Salesforce, where our client data and service requests are managed.

I think Automation Anywhere could be improved by addressing the learning curve, as it is a little complex to start using it, especially for people new to automation tools. I recommend creating more documentation and tutorials, possibly on YouTube, showing how to set up bots and rules. We had a problem at the beginning, but it was later fixed by the technical support team; initially, the bots made correct decisions, but then, at times, a bot would trigger two service requests for a customer or miss an inspection that was due. That is where I think improvements could be made.

I have been using Automation Anywhere for the past nine months.

I assess Automation Anywhere as good and stable.

I find centralized governance across agents and assistants beneficial for maintaining consistency and compliance because it allows us to see all the workflows and how the bot processes work. For example, it shows how bots get data from app connectors, how they connect to client emails, and how they trigger alerts, such as "Hey, today at this time, your inspection is going to be done." I really appreciate how it is centralized in a way that it provides room for managing all our bots; initially, we had one bot handling service requests, and now we have around eight bots that we can monitor all at once.

My experience with communicating with the technical support of Automation Anywhere has been very positive. We had a lot of contact during the setup process, and it was helpful and responsive. If I were to give it a rating, I would say nine out of ten because we encountered issues, such as bots missing inspections and triggering two service requests, and the support helped us set up the rules and workflows for bots. It has been responsive and helpful.

Before Automation Anywhere, we evaluated other options; we were between Automation Anywhere and UIPath and also considered Microsoft Power Automate. During our selection process, UIPath was also a strong competitor.

I chose Automation Anywhere because it aligns well with our governance needs; the Control Room provides synchronized management, unlike UIPath. It is good at role-based access control, allowing us to set who can see and manage specific functions. Given the compliance requirements of our industry, Automation Anywhere was a better choice compared to UIPath.

From my perspective, the initial setup process was a bit simple because we were about to set it up, especially since the technical support team helped us greatly. We integrated our customer database and email system by connecting using app connectors such as Salesforce, Zoho Analytics, and Zoho Mail. After that, we started designing workflows, determining when bots should trigger actions based on connected data. Our first bot was set up for service requests, and generally, the setup was straightforward, particularly because of the assistance from the technical support team, especially in mitigating initial issues.

From my perspective, while Automation Anywhere is not the cheapest tool, it is cost-effective because the processes that Automation Anywhere automates can be handled by multiple employees, eliminating the need to hire more headcounts.

I am not familiar with Automation Anywhere's deterministic and agentic blended execution feature.

For AI projects, we do not use Automation Anywhere, but the only AI we experience is with Copilot. Copilot helps us in initial setup; instead of building everything manually, we can describe processes in plain English, and Copilot suggests workflows that align with our business. It now even recommends improvements for bots and helps explain processes to new hires. We use Automation Anywhere primarily to automate our inspection work processes.

I participated in the initial setup of Automation Anywhere.

I would rate Automation Anywhere nine out of ten.

Our main use cases involve automating finance-related bots, specifically finance invoices, intercompany receivables, and manual entries. All those types of bots we are automating.

The main automation we have built is for the finance team, which was receiving around 500 to 600 requests for manual general entries. For those entries, there was a particular request they used to get from the user, and then they had to validate that request before posting it in SAP and attaching the document in SAP, followed by communicating details of that request with the stakeholders. This was a time-consuming and repetitive task, so we built an end-to-end automation bot that monitors Outlook emails, monitors the shared mailbox, takes and validates the request, the user, and the attachment. Once that is done, it posts the document in SAP and sends a successful mail to the user. If there is any failure, the bot also sends the particular error message to the user to eliminate any communication gap between the user and the bot. This basically eliminates all the manual efforts of the users and increases the efficiency of the task process.

We are about to use Agentic Process Automation; we are currently using it for a particular region and expanding that bot to other regions as well, alongside using it for Agentic Automation.

My experience with Automation Anywhere is quite good because we can automate the whole end-to-end process with no human intervention. The main focus is that we are able to focus on higher-value activities rather than working on the same repetitive tasks, which is quite important and gives the highest impact to the business as well.

The main automation we have built for the finance team eliminates all the manual efforts of the users and increases the efficiency of the task process. We are able to focus on higher-value activities.

Currently, while working on the SAP part, I encounter some challenges, particularly not being able to extract the tree structure. There are some tree structures we are unable to extract, so we are finding difficulties with those objects in SAP. I think the SAP part can be improved.

I have been using Automation Anywhere for around 3.8 years to build end-to-end automation RPA bots.

Sometimes Automation Anywhere recorders might fail, and there could be package issues. I have faced those issues, but not major ones—just minor ones that I was able to resolve myself. I received support from Automation Anywhere too, and we used to raise tickets, which helped a lot, with hours spent solving the issues over a call.

In terms of Document Automation, I am not using it in the current organization, but I have used it previously for the invoicing process. It used to capture documents in PDF format, extracting data from tables, including quantities of the invoices and the final amounts, and sent the mail to the business user. For Document Automation, we used to get around 15 to 20 requests monthly for documents, saving about 10 minutes per document, which amounts to a 40% efficiency saving.

I would rate this solution with a score of 8 out of 10.