Automation Anywhere Reviews

I work in the cloud infrastructure department where I automate Python codes and decode ETL pipelines. My usual use cases of Automation Anywhere involve handling large volumes of data that come into the data warehouses, so I manage the data around the ETL pipelines. I ensure with the codes, Kubernetes, and Terraform that everything runs smoothly without any interruptions to the stakeholders. This is my daily work.

The features of Automation Anywhere that I appreciate the most involve moving data exactly as needed. For example, I was working in the payment department where we have sensitive data, and when collaborating with colleagues from different departments, I had to ensure what data should be visible to them and what data should not. In that process, we use some tools to define that process and make available only sensitive data.

Other than moving data with Automation Anywhere, I have also appreciated the dashboards and infrastructures. I appreciate the dashboards because my main work focuses on this. I was working in multiple departments, and when I moved to this project, we were in the migration from AWS to GCP. There is a good understanding of those things. We have different engineering departments, and I was working half with security and half with the cloud.

In assessing the flexibility of Automation Anywhere's truly universal orchestration for integrating with different systems and models, I see that it's a kind of e-commerce company right now.

In evaluating the capability of Automation Anywhere's Automation Process Architecture, or APA, for improving orchestration in AI projects particularly, I mention that there are millions of records in the data when we are processing it to the data warehouse. For that, we need Automation Anywhere to replace a few people, making it easy to process the data. For example, if we have to sit and automate each dataset separately by hand, it will take a lot of time to handle the millions of records. With Automation Anywhere, it will automate everything. It's smooth, effective, and very quick. It will make it easy to maintain websites and everything in the backend team, and filter out the errors and everything will be automated.

The introduction of APA has helped my organization in closing the AI ROI gap, as we have certain AI models coming to market, and every company needs to be adaptable to that. Even small companies are including AI because it is making the process smoother, easier, and more efficient. That's the main reason for the importance of this development. Last week I spoke with one of the vendors, and they also echoed this. They demonstrated the sensitive data of the customers and how they are handling it with the help of AI and the dashboard and department infrastructure, which is why it is very important right now.

In terms of areas of Automation Anywhere that could be improved or enhanced, as I previously mentioned, it's mostly when processing the data pipelines. There is a main role where we are processing the data, and that is where it plays a key role.

Before using Automation Anywhere, I did not use a different technology for the same use cases.

In assessing the reliability and stability of Automation Anywhere, I find it was nice. Currently, I am working where, for example, a customer has a ticket. I have to go through that and fix it while checking if there is anything on the related dashboard and infrastructure. If there isn't, I need to hand it to the firewall department, as they have to take care of it from there. In the process of taking care, there is a wall between them and me; they cannot fix the problem that I can, and I cannot fix the problem that they can, because there are different departments, different laptop servers, and everything. To build and maintain that, we need a developer.

Over the time that I've worked with Automation Anywhere, I have experienced downtime, crashes, or performance issues. Crashes happened before when I was working, and I have seen many downtimes. We worried a lot, and cost optimization is very important in the projects. We have to contact the supervisor or leads available on shift, take care of it from there, discuss it in team meetings, and proceed. I have to reach out to my lead first, then they will handle everything.

In terms of how well Automation Anywhere scales with the growing needs of my organization, I can confirm it scales well, particularly to process millions of records.

Since starting with Automation Anywhere, we have expanded the usage, and the process was smooth. Through AWS Glue and Redshift, if we have, for example, a million records, doing it manually would take about a year. With automation, we can complete the process in one or two days or three days, but we need to define the categories of which department should go where. There are different factors we need to build in before processing the data. Then it will go smoothly, taking around fifteen to twenty days.

I often communicate with the technical support and customer service of Automation Anywhere, and it was nice. Whenever I call them, they pick up. There's a little waiting time, but once they get connected, they do a good job troubleshooting the system. I would rate the technical support of Automation Anywhere a ten.

Before using Automation Anywhere, I did not use a different technology for the same use cases.

Before choosing Automation Anywhere, I did not evaluate other options or other vendors.

Centralized governance across agents and systems in Automation Anywhere is beneficial for maintaining consistency in my operations, and while I'm not currently working on that in this project, I worked with it in my previous project with Axis Bank. I worked with different departments on that, and I got the chance there.

Regarding whether there is anything else that I would like to improve, I have nothing further to suggest at this time.

I am aware of the pricing and licensing of Automation Anywhere for my company, and sometimes there are spikes and regular traffic. At those times, we have to go through the developers. That is a developer department, so it's not my area, unfortunately.

Automation Anywhere is deployed on cloud in my organization. My overall review rating for Automation Anywhere is nine.

Public Cloud

Amazon Web Services (AWS)

My main use case for Automation Anywhere is to automate business processes across different teams at FedEx Office.

I automated our toner replenishment program at FedEx Office. The bot reads all the toner levels at all of our printers in all of our stores nationwide, and when the toner levels get low, the bot will order replacement toners for the stores from our store warehouse.

Automating the toner replenishment process made it so that the store managers didn't have to monitor all of the printers in the store's toner levels, so it's an automatic system that replaces it and takes that process away from the store managers. It also saves the company money by managing all of the toner inventory in all of the stores, so we can reduce the amount of toner in the stores needed to just what they need.

The best features Automation Anywhere offers are its ease of use and easy to learn. It allows a person without a lot of coding knowledge to be able to make a process that becomes automated and brings business value to the company.

In my own personal experience, I don't have a lot of experience in coding and programming, but I was able to do the training and learn how to use the software really quickly and easily. Now I'm able to work on my own and meet with other teams to automate their business processes.

Automation Anywhere has positively impacted my organization by providing a lot of hours and dollars saved for many business teams across the company, and it helps spark ideas for people to look at their own business processes and learn how to automate them from end to end.

There should be more documentation on how to integrate into the back-end systems as that's our biggest pain point.

I have been working in my current field for seven years.

Automation Anywhere is stable.

Automation Anywhere scales really well. We can add it to different servers as we need.

The customer support is great. We currently have platinum support and they're available any time we need them.

I would rate the customer support a 10.

The reason I give that number is because of the great customer support we get from the Automation Anywhere team and the outputs that we get from using the software.

We did not use a previous solution.

Another team handled all of the pricing, setup costs, and licensing.

Automation Anywhere helps to automate our whole processes end to end so that multiple steps can be automated without having to hand off different business processes to different teams.

Automation Anywhere has definitely helped improve people's job capabilities. It's reduced the time they've had to work on projects and it has definitely improved the cost benefits for our teams.

I would say approximately over 10,000 hours saved a year with over 40 million dollars saved.

We looked at UIPath and Yext before choosing Automation Anywhere.

I would advise others looking into using Automation Anywhere to definitely take a look at it and start generating a list of ideas and processes you'd like to automate as early as possible so that you can start working on them and get immediate results. I would rate this product a 10.

Public Cloud

Other

The company called me to work on the goal of restructuring the team and putting everything in order. When I joined this team, I needed to assess the current state of the program, and I essentially had to reorganize the entire program. Fortunately, that's what I've been doing right now; I have experience managing Automation Anywhere, and it's a great tool for automation since it gives you a lot of flexibility to work with different applications.

From my perspective, the most valuable features in Automation Anywhere are the ability to connect to different systems of records. We are using it at a very basic level; we only use RPA and are not using Intelligent Automation or AI yet; it's not part of my contract. Document Automation is still growing and is not, from my perspective, 100% mature, yet the basic functionality of RPA is amazing. I really appreciate how you can connect and interact, regardless of the system of record, infrastructure, or platform, and that has given us a lot of power to help the organization interact and eventually automate their processes.

In terms of reducing manual work, I think Automation Anywhere could improve by incorporating better integration with DevOps. This is functionality; it's a methodology that cannot be integrated 100% with Automation Anywhere, and a lot of companies are requiring that right now. I think Automation Anywhere is in the right direction, however, a better task mining tool would be great. What we currently have with Fortress IQ needs to mature more, and I say this since people spend weeks creating PDDs documentation. If we had a user-friendly tool that could record sessions and generate PDDs in minutes, it would greatly assist our processes. I have seen tools similar to that, not with Automation Anywhere. It would be great to have it.

I started using the RPA Automation Anywhere in 2017, starting with zero automations. After seven years, we've ended up having around 120-some automations.

My assessment of the stability and reliability of Automation Anywhere or its bots depends on how you define your development strategies. If you have good best practices, reusable code, an effective framework, and a solid development methodology, bots can be very stable. We do have some bots that fail, however, they generally fail since we weren't good developers or due to a glitch in the system, not due to the fact that Automation Anywhere failed. We see issues. That said, those are often related to server maintenance and upgrades.

In terms of how Automation Anywhere scales with the growing needs of my organization, in the cloud, I don't see much problem; the cloud will scale based on our needs. The only concern I see is probably on the Bot Runner side; I need to support VMs, and my team is working to migrate those VMs to servers. This change will help me scale since I can have multiple Bot Runners on a single server rather than adding more VMs; increasing the power of the server allows for 20 to 30 Bot Runners to operate effectively.

We migrated to gold support last year, which is excellent. What I appreciate is that you have a technology partner who gets to know your environment, and that's very important. When I began at my previous company without gold or platinum support, I had to explain my environment every time there was an issue, wasting hours. Now that we are in gold support, they already understand our setup, infrastructure, and pain points, allowing us to address issues more efficiently.

Prior to adopting Automation Anywhere, my company used Excel macros, which are not an enterprise solution; they are more a personal automation tool. Some people were using Power Automate, still, that's not an enterprise solution; you cannot integrate it with the rest of the tools; it's just a Microsoft tool where you can only work with Microsoft products.

The primary drivers that led my company to choose an RPA tool and eventually Automation Anywhere are its capabilities to connect and integrate with other systems of records, not only with specific brands like Microsoft. When I started in 2017, we decided to use Automation Anywhere primarily for its ability to interact with various systems and it was regarded as an enterprise solution.

I have seen a lot of benefits using Automation Anywhere. We currently have around 50 automations running in production, and I am confident that we are saving several million dollars as a result. I cannot provide those numbers right now. Still, I can see many benefits emerging. We work very closely with the legal team, who have to do a lot of manual work; we basically help a lot. That's my main customer right now. The next important customer is technology and digital technology, and then finance. So from all those three teams, I'm covering probably 80% of the company. As a financial institution focusing mainly on financial advice, we will be opening a completely digital bank in the next few days.

I am aware of the existence of other tools, however, I have not evaluated them. When I started in my previous company, there was a prior agreement for me to use Automation Anywhere. When I joined this company, they were already using it; my understanding is they were at some point evaluating UiPath, however, the cost was a huge decision-maker.

I work in the banking industry as the Intelligent Automation Manager for engineering. I joined this company almost a year ago, and I worked before that for one of the largest banks in the US.

My advice would be to ensure proper planning before adopting Automation Anywhere. First, you must define your environment, focusing on security and compliance. Governance is key, and once you are set up, ensure you are developing proper metrics since you need to show management the savings generated from automations. Once you've established that, implement best practices and standards, create a framework, and I wish anyone good luck; they likely will be successful.

I would rate Automation Anywhere as an eight out of ten. It's a great solution, however, there are limitations with tools COE Manager and Document Automation. I have seen some restrictions in the system, and making improvements to tools Fortress IQ would enhance our experience. I understand Automation Anywhere's operational goals, however, maturing these tools would make it an even better solution from my perspective.

Something I have observed repeatedly, as a technical person who engages with various attendees at Imagine events, is the need for clarity when new solutions arise. AI is excellent. That said, my question is about data storage; will data be kept within our control? This topic is crucial for compliance and legal approvals. I think it would be beneficial to have more technical sessions demonstrating how new tools are implemented. For example, during a discussion on Document Automation at a conference, I was concerned about how data moves from on-premises to the cloud, as it could take us out of compliance. More information on these aspects would help people understand the implications.

Hybrid Cloud

Other

I have been using Automation Anywhere for the past 1.5 years to reduce manual efforts that we incur every day in our cloud environment.

We are using Automation Anywhere in AWS. We basically receive a few reports from multiple vendors every week and use Automation Anywhere to check if the files have arrived or not. If the file is not available by the expected timeline for each vendor, we need to send an SNS notification to them to trigger that, because if we do not receive that, our subsequent pipelines would fail.

We have some vendors that upload certain reports every week from Monday to Friday. We have close to 29 external vendors uploading all such reports to us, and we need to make sure that the report is available there. Using Automation Anywhere to assume a temporary IAM user, which is session-based access, ensures that the file is available there.

My use case emphasizes that Automation Anywhere has seamless integration with AWS, especially in terms of sessions.

We are still exploring new use cases where we can fit Automation Anywhere into handling certifications, recycling, or if we design a format of incidents with so-and-so user, so-and-so account, so-and-so role, and so-and-so issues. We are working on that to handle all such incidents using specified shell scripts or existing automations executed by Automation Anywhere.

Automation Anywhere reduced a lot of manual effort in the use case we already implemented. We used to have only six to seven vendors, and now we have close to 46 vendors, with each vendor bound to share a couple of files every single day, which means we are looking at around 85 to 90 files every day. It is very difficult to keep track of all of them manually.

Automation Anywhere reduced the FTE cost, human intervention, and the time it takes to notify the respective consumer, providing almost immediate notifications, which is not the case with manual processes. The incident resolution time is practically reduced from two hours on average to under 15 minutes.

Automation Anywhere helped me achieve my automation goals as it reduced turnaround time, cost, human intervention, and increased overall satisfaction levels for our customers.

We have still not explored Automation Anywhere to its full potential, so I will restrict myself from commenting on improvement areas at this time.

I have still not explored Automation Anywhere fully, but I would like to try it for personal projects. I have registered for the trial period to utilize its capabilities and gain a comprehensive understanding of what Automation Anywhere as a product offers to its customers.

There is no business relationship with this vendor other than being a customer.

I do not have any small or specific improvements in my mind at this point in time.

I have been using Automation Anywhere for the past 1.5 years to reduce manual efforts that we incur every day in our cloud environment.

Automation Anywhere is stable.

At this point in time, we are pretty much happy with Automation Anywhere's scalability and the benefits it is bringing for us.

So far, we have not raised any support tickets with Automation Anywhere customer support, but I strongly believe they will meet expectations.

We primarily used the in-house AWS application, but they did not provide great benefits to us.

We use Lambda functions, but considering the scale of the project, we have many Lambda functions running in our accounts that hit threshold limits, leading us to switch to Automation Anywhere.

The setup is easy. Regarding pricing and licensing, we are not directly paying for it since we use the product provided by the end customer, and I believe the pricing is somewhat justified.

The implementation team was provided to us by my customer itself, and I do not have those internal information available.

We have a reduction of two full-time efforts with Automation Anywhere.

The setup is easy. Regarding pricing and licensing, we are not directly paying for it since we use the product provided by the end customer, and I believe the pricing is somewhat justified.

I am looking for solutions that can showcase great builds using Automation Anywhere, especially in AWS Cloud or Azure Cloud, making it available to others as open source, so that users of AWS Cloud or Azure Cloud can benefit the most.

The biggest challenges are data governance, security, plagiarism, and using license code. With Automation Anywhere, we have not explored its full potential, so I cannot comment on how it can help in this case.

I suggest others curate their automation needs and consider using Automation Anywhere to implement them smoothly, focusing on specific use cases rather than large, interconnected automation projects.

Automation Anywhere is currently handling around 46 vendors, which is a number that has increased by 16 since we started using it, starting with 30 vendors, and we are satisfied with its ability to handle our increasing vendor count.

AI governance is pretty much required, as the general tendency of humans is to provide all information to tools, necessitating a clear segregation of what can be provided to AI tools and what can be copied from that.

I gave this review an overall rating of 7 out of 10.

Public Cloud

Amazon Web Services (AWS)

We do not cater to clients; we are automating in-house processes like finance and HR, payroll processes, accounts payable, accounts receivable, and collection. These are the kinds of use cases, with separate teams for each domain, while our team mostly focuses on the finance part of it.

I appreciate that Automation Anywhere is so user-friendly, and currently, our team is learning Power Automate and migrating some of the processes as we go. I find Automation Anywhere very developer-friendly, and I have been in this field for seven years, working on tools like UiPath and Automation Anywhere, then switching to Power Automate, which comes with quite a bit of a learning curve. Something that can be done very simply in maybe one or two lines in Automation Anywhere takes a lot of workaround in Power Automate. Automation Anywhere has positively impacted my organization primarily because the deployments were mostly done before I joined, and I focus on knowledge transfer and migration. However, from what I understand, during COVID, they started RPA in our firm and saved a lot of manual hours by automating the business processes, which was a lot of help especially during that time.

One area for improvement with Automation Anywhere is that while Power Automate has very simple integration with Microsoft tools, it is something that could be worked upon. Even in my previous organization and many other organizations are shifting towards Power Automate, especially companies catering to clients because of the cost efficiency with Power Automate, which is also something you can take into consideration. I confirm that while the product has advantages in terms of pricing, in terms of integration, it needs some improvement.

My current experience in this field is seven to seven and a half years.

The deployment of Automation Anywhere is quite simple for me.

We actually have some citizen developers in our organization who develop entire processes on Automation Anywhere, even with very little knowledge of how RPA works. During the migration, I had the opportunity to meet some of these business users when they came to India a couple of months back, and we had the same conversation that Automation Anywhere was very user-friendly compared to Power Automate, which is something everyone appreciated.

There have been many instances, particularly in my previous organization where we did a lot of development in Automation Anywhere, catering to clients like CPA firms in America, where we raised tickets for solutions but did not always find a satisfactory resolution, despite connecting over a call.

I previously used UiPath, but not in this firm where I have been for only seven months, focusing on Automation Anywhere and migrating to Power Automate.

I do not remember approximately how much time the deployment for this product took.

I could implement it all by myself without any consultancy or help from outside.

We do track ROI, though I do not have the exact statistics in mind. For every man hour during any deployment, we estimate about $70 saved based on how much it takes manually to do that process, and we track that every time the bot runs.

I am considering Power Automate because of the cost.

In my current role, I joined about six or seven months ago, and they have been using Automation Anywhere for three or four years with a renewed license for another three years. Automation Anywhere has positively impacted my organization primarily because the deployments were mostly done before I joined, and I focus on knowledge transfer and migration. However, from what I understand, during COVID, they started RPA in our firm and saved a lot of manual hours by automating the business processes, which was a lot of help especially during that time. The challenges I was trying to resolve by implementing Automation Anywhere mostly revolve around automating repetitive business processes, as during COVID, there was a lot of extra work in my role within the aviation industry. Streamlining the business processes made a lot of sense and helped boost the revenue significantly. I provided this review with an overall rating of 8.

On-premises

Other

Our use cases on Automation Anywhere span across HR and finance as the main two areas. 

We are exploring Automation Anywhere A2019 and have found some good ticketing, service now solutions, and integrations that we can use. We're continuing to explore A2019 AI. 

Automation Anywhere is definitely one of the leaders in helping with these challenges. Automation Anywhere is especially useful for us in web automation and browser automation.

It allows us to bring automations to development quickly. It's a quick turnaround. 

What I appreciate most about Automation Anywhere is the fact that there are multiple ways to develop an RPA bot, which is useful to different types of developers. There's the lists, and there's the drag and drop. It's all very easy to automate.

The features of the Automation Anywhere bot bring us the ability to develop automations to production quickly. We can test, and then we can easily fix any bugs that we have in the bots and then we can bring them to production quickly with quick turnaround.

The deployment of Automation Anywhere, meaning just moving bots to production, is seamless. It's easy. We have our environments set up with dev, QA, and production, and it's very easy to move from one to the next.

It's early in our implementation. In the age of agentic AI, my biggest challenges and those of my company include finding the right use case and then choosing the right platform. There are a lot of companies that offer services, so we have to do evaluations across each company and then select the right one to solve the problem. Automation Anywhere is one of the leaders in this space. 

I have worked mostly with RPA in Automation Anywhere. I attended the APA developer class. We don't have any agentic AI solutions, and the ones we have are minimal in terms of the AI component. It's too early to have achieved our automation goals.

The CoPilot fixes the problem of quickly dragging in a lot of lines and the commands in Automation Anywhere.

It would be great if they could do more third-party Salesforce integrations into the RPA side, which would be helpful. I don't know how much will be covered with the agentic AI. More SharePoint integrations and things would also be great for doing more tasks with those tools.

I have been using Automation Anywhere for five years.

We did not use another solution before implementing Automation Anywhere in our company. We started with a lot of the major players, including UiPath, and we chose Automation Anywhere. Some sectors had UiPath, but the dominant one is Automation Anywhere. Automation Anywhere stands out from UiPath for us because of its ease of development and competitive pricing. Those are the two main reasons.

The deployment is seamless. 

I'm coming from a developer standpoint; I don't handle pricing. 

We do not have the AI Agent Studio feature of Automation Anywhere available yet in our government GCC environment. AI governance is very important for us, especially as a government contractor, however, I would have to look into that more. 

I have not used Automator AI yet.

We have our own COE for Automation Anywhere. We have a few dashboards, but I don't think we are using the Automation Anywhere dashboards too much. We mostly use Power BI to get our insights. From Automation Anywhere, we don't utilize document automation in our current processes. We're using Azure Document AI currently, and that's our best source of extraction. I don't know too much about the pricing and licensing from the developer standpoint.

We're also using Azure Document AI for as our main source of extractions. 

I would rate this solution a ten out of ten.

On-premises

Microsoft Azure

Automation Anywhere is utilized in cases where business users employ the robotic process for checking systems like SAS, CRM, and scoring systems, then returning results to the business team instead of having users perform these tasks repetitively every day.

I work with customers in banks using Automation Anywhere, so systems such as those mentioned are utilized for checking if a customer is on sanction lists or watchlists. We also use i-Score, a system in Egypt for checking the credit scoring of customers. There are systems operating on legacy systems that need vision components in Automation Anywhere, such as those for national ID identification. We have systems checking for anti-money laundering and systems for ticketing or opening tickets for customers. Additionally, we have systems that extract news from websites and send the data to BI or Power BI for further data investigation and analysis. In a bank in Egypt, we also use RPA for opening quick SAS and accounts on legacy systems where integration points are absent.

The most valuable features I find in Automation Anywhere are Agents and MetaBot.

Automation Co-Pilot is a good feature, but I have not worked with it.

Automation Anywhere has helped my customers save time and costs, especially in card settlements. This task used to take about fourteen days to refund the user, and using Robotic Process Automation, it now takes the next day or at the same time.

Automation Anywhere needs to move toward the era of hyper-automation, not only using robotics but also taking the fast track in agentic AI and AI automation. They need to invest more in this field, as UiPath and IBM Cloud Pak for Business Automation and integration data and AI have more flexibility and features than Automation Anywhere.

I would like to see more hyper-automation features in Automation Anywhere, with more than just embedded components. They should enable additional components to be integrated, invest more in agentic AI and bots, enhance MetaBots with more features and capabilities, and provide Arabic support, including right-to-left reading of files, scanning, and OCR of files. As IBM offers more features, such as IBM Datacap and IBM Automation Document Processing with excellent Arabic support, Automation Anywhere needs to catch up in this regard.

I have been dealing with Automation Anywhere for one year or a year and a half.

Automation Anywhere is scalable.

My manager is the one who works with the technical support for Automation Anywhere, but we receive clear support from them. Having worked on one case with their support, I can rate them a seven, maybe seven to eight.

Using Automation Anywhere is neither easy nor hard, but against IBM Robotic Process Automation, IBM Robotic Process Automation wins. I have a working case that takes from Automation Anywhere Robotic Process Automation about ten hours, whereas we made this task in four hours with IBM Robotic Process Automation. The same steps needed four hours. IBM Robotic Process Automation has a significant difference as it allows multi-agents to run on the same machine, enabling us to run multiple browsers simultaneously. However, for Automation Anywhere, if we switch from one browser to another, the focus on an element is lost, requiring us to refocus again. This helps us minimize our task time from ten hours using Robotic Process Automation to four hours using IBM Robotic Process Automation.

Regarding the pricing of Automation Anywhere, I believe this is a significant challenge. In some sales cases, customers initially state that it is very high, but once the work is completed and the results are evident, they invest more in robotic tools. This sentiment is true for Automation Anywhere, UiPath, IBM Robotic Process Automation, or Blue Prism; customers often state at first that it is very high, but later invest more after seeing results.

I can rate Automation Anywhere an eight for robotic capabilities, but if considering overall automation and AI, I would rate it six or seven. My overall rating for this review is eight.

As a developer, I have worked for three to four years integrating SD-WAN capabilities. I create framework technologies for an architect role and give them to development teams. In total, I have 13 years of experience, with 10 years in RPA. I have around 10 years of experience with Automation Anywhere. With UiPath, I have around four years. Currently, I manage the team and deliver end-to-end solutions to clients. I initially started as a developer and now play a project manager plus architect role.

I find the learning curve of Automation Anywhere pretty good. Day by day, the tool upgrades. All RPA market leaders are upgrading to intelligent AI, cognitive, and document automation. I have started working on intelligent AI capabilities, but still not on full resources.

I definitely find it easy for business users who do not have technical skills to use it. It is drag-and-drop and low-code, no-code only, so they can easily drag and drop and build simple projects. Sometimes they need some logic things, and if they are very skilled in logical thinking, they can build it without technical knowledge.

Automation Anywhere Automation Co-pilot is true. If users give a correct prompt, the Automation Co-pilot will create the code.

I definitely find that it has helped increase productivity. I find that it has also helped free time for my team to work on value-add projects.

I believe Automation Anywhere needs to improve on product quality. Sometimes it has intermittent issues. If one node is down, the other node is up and we have a backup, but unfortunately if something happens, all the bots fail. Product-wise, they need to improve compared to other market leaders, and pricing-wise, they also need to reduce.

They have to improve a lot compared to UiPath and Power Automate, which are the market leaders. Like connectors, scalability, reliability, and build quality work fine for other tools. Similarly, Automation Anywhere should come up with these plans. They need to improve.

I agree that the scalability is not as good as its competitors.

To make it closer to ten, I think they need to improve some GUI capabilities. They need to improve for a few collectors and all, as it is not working. Similarly, they need to decrease pricing-wise.

I have mostly eight years of experience as a user, consultant, and integrator.

I believe Automation Anywhere needs to improve on product quality. Sometimes it has intermittent issues. If one node is down, the other node is up and we have a backup, but unfortunately if something happens, all the bots fail.

I agree that the scalability is not as good as its competitors.

I can rate the technical support by Automation Anywhere eight out of ten.

Positive

I find the initial setup pretty easy to deploy and configure.

I would generally recommend this product to all markets and all domains. I think bigger companies can accommodate it. For startup companies, we need to think it up. Startups nowadays are not going for traditional RPA. They are moving to tools such as n8n, LangFlow, and some other open-source tools. So compared to those tools, they need to think how they can utilize this with the same product. They need to think of it from that perspective. I rate this product eight out of ten overall.