Automation Anywhere Reviews

Our use cases for Automation Anywhere are numerous; we have KYC use cases, onboarding in some parts, credit analyzing, and in operations, we have some automated processes.

It helped with company culture. Sometimes, people are afraid the technology will replace them. However, it makes their job easier. It doesn't replace them. 

What I appreciate the most about Automation Anywhere is the analyzer. The analyzer acts as a hub; this robot analyses and then assigns different persons to perform deeper analysis of every customer. 

Automation Anywhere improves my company by providing about $5,000 USD per year in benefits. Automation Anywhere contributes to helping me achieve my goals by improving customer experience and accelerating the process of delivering audits and related processes.

In the age of agentic AI, the biggest challenges for my company are the need for a significant cultural change and managing information security. Automation Anywhere helps me overcome those challenges in part since it empowers people to focus on value-added activities instead of repetitive tasks that hold no value. I hope that Automation Anywhere continues to help me achieve my automation goals.

My impression of the impact on visibility in the automation lifecycle is that we help to standardize the process and become more productive in those activities and visibility. The cloud-based nature of Automation Anywhere COE Manager in managing my automation pipeline is beneficial. Using the cloud accelerates upgrades and allows us to benefit from AI with different partners OpenAI or Copilot.

With APA, the customer experience is improving. We can also accelerate the delivery of certain processes. 

We are presenting a business case related to document automation in our current process. Document automation impacts both efficiency and productivity. Document automation impacts my company because the credit analysis requires reviewing every digital document from customers, and with this implementation, we aim to be faster instead of reviewing each document individually. I have not measured the time saved by using document automation in document processing.

Automation Anywhere can be improved by reducing the time of the processes and enhancing the efficiency of people. I would prefer them to reduce the time of the process.

I have been using Automation Anywhere for six years.

I have not used another similar solution before Automation Anywhere.

My experience with the deployment of the solution is positive; it's fast, and we have not encountered any problems related to that.

Automation Anywhere improves my company by providing about $5,000 USD per year in benefits.

The pricing is good; the business case we are working on shows that it is a good price.

At the beginning, about six years ago, I reviewed UiPath, Blue Prism, and those three competed for the RFP that we did, with Automation Anywhere being the winner. Automation Anywhere was chosen because of its simplicity, the interface, the platform, the customer reviews we showed, and the price as well.

I am not currently utilizing the AI Agent Studio in my automation process. My impression of AI governance in general is positive; I really appreciate the monitoring that we have and believe it represents good governance, and the insights we can gain from the platform are great. I do not use the autopilot capability of Automation Anywhere currently. I utilize the Automation Anywhere Center of Excellence, or COE.

We are currently on-premises with Automation Anywhere. 

While there is always some space to improve and nobody's perfect, I would rate Automation Anywhere a nine out of ten overall.

In my company, we're using Automation Anywhere to send statements to customers and then we're also using it to reach out to our vendors if their promised dates go past due, so we can get updated ones and keep that active in our system.

From using Automation Anywhere, my company has seen that with the statements going out, it's helped substantially with getting cash in. Before, we had to manually send emails or make phone calls to customers when their AR went past due. The bot executing every single day really helped with reliability. We saw increased cash flows almost instantly.

What I appreciate the most about Automation Anywhere is that it's reliable. It executes every day and works consistently. We set up a schedule and everything is easy to add to the queue. Reliability is definitely the biggest advantage because we experimented with Power Automate, and it was buggy. It wasn't nearly as reliable as Automation Anywhere.

Automation Anywhere is helping with automation adoption. It's proven to increase our revenue stream.

One aspect I don't appreciate about Automation Anywhere is the way variables are handled. Many things seem to become a string, which makes it hard to code and keep track of items when everything's a string. Different variable types and making the variables more simple to establish and use would be really helpful. That's my main concern regarding how the variables are handled.

To make Automation Anywhere a perfect ten, the variable management could be simpler. Additionally, more direct plugins would be beneficial. We use Business Central. Currently, we're using Great Plains as our ERP, moving to Business Central. I've noticed there aren't any direct plugins for Business Central, as there are for Workday. That would be beneficial to have.

I've been using Automation Anywhere for two years.

I didn't use another solution before choosing Automation Anywhere. We went directly to Automation Anywhere. We experimented with Power Automate, but it was buggy, and we didn't proceed far with that. I jumped into Automation Anywhere almost immediately.

My experience with the deployment of Automation Anywhere was good. I have no complaints there. It was very straightforward.

With the cash flow generated just on the one bot we had operating, it's paid for itself in the first month. It's reasonable for what it provides since hiring someone to do that job would cost more than that in a year. It's cheaper than an employee and more reliable.

My experience with the pricing, setup costs, and licensing of Automation Anywhere is that it's reasonable. We were paying approximately $30,000 for a year license.

I've looked at UiPath as a consideration but didn't explore it extensively. The differences I've noticed between UiPath and Automation Anywhere is that UiPath was a bit less user-friendly from a development standpoint. I didn't examine it too deeply, which might be because it's a more powerful tool. We already had Automation Anywhere at that point. I was just trying to compare what development looks on both sides.

I'm still determining what the main challenge I am looking to solve with an agentic process automation. We have many areas that still need to be covered.

In the age of agentic AI, the biggest challenges for me and my company are adoption and implementation costs. It's expensive for licensing and development. We definitely want to implement these things, however, we need to do it piece by piece. We're trying to address low-hanging fruit to create revenue that will pay for future bots and agentic AI.

I haven't utilized the AI Agent Studio. 

AI governance is important for my company, however, we haven't implemented anything with AI yet. When we get there, it will be of high importance. Still, there's nothing formal currently. 

I don't utilize Automation Anywhere COE or Center of Excellence Manager directly. 

I don't utilize document automation in my current processes, although I'd want to.

I rate Automation Anywhere an 8 out of 10.

My use case involves day-to-day work automation in document handling, as I am from an organization where most of the work relates to documents, specifically unstructured data. We are utilizing this document automation feature in Automation Anywhere predominantly for handling this unstructured data. That's one kind of use case for me. 

Secondly, report generation is crucial since the finance team needs to generate lots of reports in a day or week, which involves integration with SAP as well as Salesforce. These integrations also have automation in place, but work mainly happens in Salesforce and SAP, and at the end of the process, a report is pushed to their department head for further validation. 

The use case of document handling is complemented by a dedicated help desk team that manages customer support using an engineering ticketing tool, where they use Automation Anywhere for logging tickets and updating the status on a timely basis. So, those are the main use cases for us of Automation Anywhere.

Document automation has notably reduced manual effort. In a day, we process at least 100 to 150 documents, so manual effort would take a day or half a day. However, since implementing Automation Anywhere, the amount of manual effort required has significantly decreased. There are validations to perform, but they only need to spend a maximum of one or two hours on validations. If there's no validation needed, it could take zero time. Thus, in terms of time savings, we consider this a significant improvement. 

Regarding cost savings, we had a dedicated help desk team that initially had 10 to 15 employees, but after implementing automation, almost all ticket logging and updates have become automated, reducing the need for manpower for these activities.

The improvement I have seen with Automation Anywhere particularly stems from the transition from IQ Bot to DA, which was a significant step in unstructured document handling. The amount of processing and accuracy has increased significantly with the introduction of document automation. Furthermore, the newly introduced agent-based automation feature holds promise, although we have not directly worked on that as a project yet.

The best features in Automation Anywhere include document automation, which has replaced IQ Bot, which was challenging to manage. We recently switched to document automation that comes with the bundle. It is a good feature because earlier, we needed to purchase a separate license for IQ Bot, but now the enterprise license includes the DA license. This eliminates the need for an additional license for document automation. 

Additionally, there is enhanced integration with AI and ML, leading to significant reductions in the workload for processing unstructured documents. The time taken and accuracy have improved greatly with DA, and the recent introduction of agent-based automation allows us to develop our own LLM or any agent that can integrate AI with standard automation, making decisions autonomously and yielding better results instead of relying on a time-consuming manual effort.

Even a non-technical person can easily understand what the features do and how to utilize them. I am not talking about going to the core level of automation, just being a citizen developer kind of thing. People can understand the features more easily, and as compared to others, Automation Anywhere has a better user experience.

In Automation Anywhere, while the user interface is top-notch and doesn't require improvements, the main issue I identify is that the cost of the enterprise-scale license and add-ons can be a barrier for small businesses. 

Additionally, users sometimes report performance challenges with large datasets and stability concerns due to frequent version updates. 

The basic features are acceptable, but advanced tools often require deeper technical expertise, which can slow adoption. Additionally, some users experience delays in customer support for complex issues. Despite these challenges, Automation Anywhere remains a robust platform for organizations seeking scalable and intelligent automation, and refining these aspects could further enhance its accessibility and reliability.

I have been working with Automation Anywhere since 2021, so it has been four years.

I would rate stability an eight out of ten.

Regarding scalability, I would rate it an eight out of ten. It is being used in multiple departments.

Maintaining bots is an ongoing process, as creating a bot doesn't mean it's finished; we need to make improvements as processes change. Generally, this maintenance occurs quarterly or twice a month.

I evaluate their technical support as the best in the industry. However, there have been instances of delays in getting responses or proper resolutions. Nonetheless, they have the best technical support team, and we have not faced significant issues in this area aside from a few small instances.

Neutral

Currently, I mainly work with two tools: Power Automate and Automation Anywhere, and I see a significant difference in the user interface between them. Power Automate is more challenging to understand the features. Functionality-wise, there are big differences, but understanding the nature of the tool, how it works, what features it has, and finding specific actions for particular tasks is much easier with Automation Anywhere. It comes with many good features, though it does come with a price. Nevertheless, I find Automation Anywhere is a better option in terms of features compared to others. There are performance mismatches, especially concerning execution time, when comparing with other platforms. 

From our experience in POCs, we noted that document processing works better in UiPath with limited time, whereas Automation Anywhere has a longer execution time despite similar accuracy. This marked difference resonates when comparing these two industry-leading RPA platforms, where, while performance might differ, the features of Automation Anywhere appear unmatched.

Its deployment is complex on-premises. We need to have our own database. Cloud deployment is straightforward. Everything is handled by Automation Anywhere, so you don't need to worry at all. 

On-premises setup requires maintenance, whereas cloud deployments don't require maintenance. You don't have to worry about upgrades with cloud deployments, whereas an on-premises setup requires a few things. You need to consider hardware maintenance, especially if it's a bare metal infrastructure. In cloud scenarios, you only need to consider licensing and database maintenance.

Bot maintenance depends on the changes in the process.

In terms of pricing, it's not at all cheap, and that's a concern. The licensing cost is very high. While I don't know the exact prices of other tools, Microsoft offers the lowest pricing for its RPA platform compared to UiPath and Automation Anywhere.

The Co-Pilot helps increase productivity to some extent, as it functions similarly to an LLM. If we provide an input, it processes that and gives an output. To create automation, we simply need to tell Co-Pilot our requirements, expected input, and desired output. We can provide a use case or just a skeleton of an automation, and it essentially creates an end-to-end flow. However, we must customize it since we cannot straightaway use that automation and expect accurate results. We need to perform some adjustments before a proper end-to-end execution. I don't consider it a tool to rely on extensively at the moment, but it's an interesting tool.

I would recommend Automation Anywhere. It's the best in the industry in terms of functionality as well as user experience. The only drawback is the cost. It's not ideal for a small business. From the functionality, features, and scalability aspects, it is great. 

Overall, I would rate the solution as an eight out of ten.

I see opportunities to utilize AI in banking, mainly check validation and customer churn prediction. Additionally, my work with a Pharmaceutical focused on R&D and supply chain presents further opportunities for AI implementation.

For each full-time employee, we can deploy one bot, automating approximately 75 percent of their tasks.

Automation Anywhere makes tasks more cost-efficient.

Automation Anywhere enables us to achieve a 90 percent compliance rate.

For organizations with technical teams, Automation Anywhere serves as an excellent tool.

The learning curve is generally beneficial, especially with the rise of remote learning opportunities. However, businesses may find the transition challenging. Automation Anywhere is a valuable tool for technical teams, although it currently lacks generative AI capabilities like those offered by OpenAI and Azure. While RPA continues to evolve, it remains a strong asset for those with technical expertise.

Non-technical personnel can be trained to use Automation Anywhere in approximately two weeks. The training involves a standard checklist, a knowledge transfer session, a reverse KT session, and supervised practice. This approach ensures that individuals are fully prepared to use Automation Anywhere effectively within two weeks.

Our automation and AI strategy prioritizes delivering immediate value to customers. We begin by identifying and addressing their most pressing issues to demonstrate the benefits of Automation Anywhere. This approach allows us to establish credibility and build strong customer relationships, paving the way for tackling more complex challenges later on.

In the six months since integrating Azure with OpenAI, security teams have granted initial approval for using generative AI, leading to productive discussions on its implementation.

I have worked with the core banking system, which is fully integrated with Automation Anywhere. This includes call management, voice integration, and check validation using OCR scanning. Through this system, the entire core banking process is end-to-end and automated.

The integration is successful, demonstrating consistent accuracy rates exceeding 80 percent. Utilizing Automation Anywhere OCR scanning has proven effective and beneficial for our operations.

Automation Anywhere is easy to upgrade.

The OCR feature in Automation Anywhere is the best I have encountered, even better than Google. 

The initial cost of Automation Anywhere, including license fees and integration costs, is high. It is challenging for business users to operationalize the tool independently. Improving features linked to Gen AI and data processing could reduce dependency on ETL processes, allowing more tasks to be handled within Automation Anywhere.

Although Automation Anywhere is a GUI-based platform with drag-and-drop functionality, non-technical business users struggle to implement it due to the complexities of operationalizing automation within a business context. While a technical user can bridge the gap between the platform and specific business needs by collaborating with domain experts, non-technical users lack the understanding to effectively utilize the platform's features, resulting in a low success rate for independent implementation.

I have been using Automation Anywhere for six to seven years.

Automation Anywhere is stable.

Automation Anywhere is highly scalable for both horizontal and vertical expansions.

Customer service is good. Our internal COE provides support, and if needed, Automation Anywhere engineers are involved directly.

Positive

Previously, I used Blue Prism and Watson. Watson was primarily for the healthcare domain.

The initial deployment of Automation Anywhere is straightforward and can be completed in one week, assuming prompt support from the infrastructure team. The only potential delays stem from internal bureaucracy, not the tool's limitations.

The initial setup and licensing fees are high, and although it saves costs in the long run, reaching the break-even point can take at least six months. This means an initial investment may not yield returns for a year, which is often not feasible due to budget constraints. To address this, we offer amortization options, bearing the initial cost to help clients get started and then transitioning those costs into ongoing implementation support. This approach allows us to win contracts despite the high initial investment.

I would rate Automation Anywhere an eight out of ten. While it's a robust tool, costs could be more competitive.

Automation Anywhere requires a dedicated maintenance team, with a recommended ratio of ten technicians for every hundred users, to ensure optimal performance and stability.

The automation team handles bot maintenance directly, eliminating the need for a separate maintenance team.

I am currently working with Automation Anywhere at a company that uses it for client projects. I am learning Automation Anywhere while working on particular projects, and I gain knowledge from their website where they provide learning material to understand new different ways to use specific actions.

Currently, I do not use Automation Anywhere Co-Pilot because I have to use SAP Recorder, SAP Action, web automation, and Excel automation.

There are many features in Automation Anywhere that meet our needs. If you want to work on documents, Document Automation is critical. If you are working on Excel, there are Excel commands that are very helpful for Excel automation. For web-based techniques, there is a recorder which is very helpful for web purposes. If you are using SAP, then there is SAP Action, which is most helpful during SAP automation.

Automation Anywhere is very easy to handle because it is a low-code platform, so anyone can learn very quickly.

Automation Anywhere should add more features for complicated use cases. I am currently trying their structure format recorder, which is basically only working on HTML pages. It could work on Node.js or many dynamic sites, which would improve the recorder purpose. They can scale up and add more features like pivot charts to Automation Anywhere.

Structure recording in Automation Anywhere works on sites with a tabular format. If you go on Amazon and search for a mobile, it will give you table one, table two, table three, and many kinds of product lists. Currently, Automation Anywhere's structure format only supports HTML pages, not others built in Node.js or any application. They can add more technology or in Excel automation they can add the pivot chart feature.

There is a feature called AI Sense Recorder in Automation Anywhere. When using the Citrix environment, the bot is not exposed, so you have to capture it through image application. However, the AI Sense Recorder is too slow, so they can enhance its features for easier user experience.

I have been dealing with Automation Anywhere for five plus years.

Automation Anywhere is very easy to scale.

The technical support by Automation Anywhere is much better. I would rate it a nine.

There are two approaches for the initial setup of Automation Anywhere. The first one is the cloud approach and the second is the enterprise one, which is basically on-premises. On-premises is very easy as we have to set up the SQL database and the application, following all the steps. For the cloud, you do not have to set anything; just the proper configuration of the system is required to use Automation Anywhere.

We can integrate Power BI, Salesforce, and many other applications with Automation Anywhere using the API or the recorder action.

If you have the basic knowledge of technology, you can easily integrate all automation with different kinds of applications in Automation Anywhere. It is very simple. We just have to know about the features and their technology to use any kind of application.

As an RPA developer and RPA champion, I coordinate the implementation of RPA in my company and I also develop the automations. The main reason or main functionality that I am using Automation Anywhere is to integrate and collect data between systems, such as gathering data from one system and collecting data from another system, making some analysis, and having some results out of that. This is the main purpose or main use case in general for what we are doing here with this software. The specific challenge that we are trying to solve with implementing Automation Anywhere in our environment is to achieve better integration with SAP. Our ERP system is SAP, and this is quite a closed system, so to get any data or input any data, the only possibility is to use the user interface, or it is very difficult to do it in any other way. Therefore, Automation Anywhere acts as a simulator of a user, helping a lot with getting the data in time or uploading the data in a proper and easy manner. So for repetitive tasks related to SAP, this is the key functionality that we are using; integration with SAP.

The best features in Automation Anywhere that I really appreciate are found in the basic module for pure RPA, such as the recorder function, which helps in making automation even easier. No coding is required; you are just doing things, and the recorder records your movements and actions, creating the code out of that. This makes preparing RPAs faster. Another significant aspect is Automation Anywhere University's e-learning materials, now called Pathfinder, which enhances this learning curve significantly. The software's easy-to-understand interface is its biggest benefit, aiding rapid learning and automation creation. Moreover, the integration capabilities with databases and external web portals are well-developed, enabling seamless data management and exchange, whether it involves Microsoft SQL or MySQL databases or Microsoft Excel for reporting. Despite not having significant experience with other RPA platforms, I assess these features positively.

Regarding what I would to see improved or enhanced in Automation Anywhere, it's difficult to judge if the problems we are facing are truly RPA related or related to other systems that we cooperate with. The main issue is to have better resilience of the whole system. If we have 95% success during the bot runs, it costs a lot of time to debug and find the errors or to rerun the bots. So constantly working on the resilience of the bots, whatever it may be, will help. One thing I would to see included in the next releases of Automation Anywhere is a more clear overview of when we have gaps in our automation scheduling. Currently, when we are scheduling our automations, and we have historical data of our runs, there is no clear overview of when we have space in time to schedule another automation. So having functionality that shows in one clear picture where we have gaps to run additional automations would be beneficial.

I have been working with Automation Anywhere for already four years.

I would evaluate the stability of Automation Anywhere as generally stable, but there are some issues. It's always difficult to judge what the root cause is; it may be the software, the hardware, or other software. But in general, I would say it's stable in 90% of the cases.

It is difficult for me to rate the technical support I received because I was not fully involved; it was resolved between our IT and this support. I was just waiting for the results and trying to support. I would rate it a seven.

Although I didn't directly participate in the evaluation process when choosing Automation Anywhere, I know it was chosen because of its full no-code approach. Unlike other automation tools or systems, there is sometimes a necessity to know coding, making them low-code platforms. Here, we have a totally no-code solution, making it much friendlier for individuals with no IT background. I have previously used a different RPA just once or twice; I had the opportunity to use Power Automate, but it was just one or two hours of trials and nothing more. So basically, I have no significant experience and cannot justify which is better or worse.

For me at the very beginning when I started working with that, the technical setup was extremely complicated and extremely problematic, and we spent half a year to really make the software work. At that time, we were not happy with the support of Automation Anywhere. But now if everything is already set up, it's quite easy to learn how to do it and to make easy automations quite fast.

I have not calculated ROI, the return on investment from Automation Anywhere; we don't have such a complex analysis. We are calculating for single automations, but we don't have complex ones.

The main benefits I see from using Automation Anywhere, in terms of time-saving, cost-saving, and resource-saving, is the release of resources from high-paid and high-skilled specialists for more creative tasks. My recommendation for other organizations considering Automation Anywhere for their environment is based on my experience; it is always good to analyze the process first, then optimize this process, and after that, make automation of that. Otherwise, without proper analysis of the process, you end up digitalizing a non-optimal process, making automation challenging. So first analyze the process, optimize it, and then try to automate it; otherwise, you will have an automated process that is still not good. I rate Automation Anywhere nine out of ten.

Our Automation Anywhere use cases primarily focus on streamlining regular business processes by automating repetitive, time-consuming tasks. While direct FTE (Full-Time Equivalent) savings are not always the primary metric, the true value lies in enabling users to redirect their time toward higher-value, strategic activities.

The use cases are largely centered around the transportation domain, including:

• Warranty tracking and claims

• Logistics operations and coordination

These automations improve efficiency, ensure consistency, and support compliance while freeing up human effort for tasks that require judgment, analysis, or stakeholder interaction.

Automation Anywhere has brought measurable improvements to our organization by automating repetitive and time-consuming tasks across various business functions. The primary benefit has been time savings for employees, enabling them to focus on more meaningful and high-value work rather than manual, routine activities.

While the impact is not always quantified through FTE reduction, the platform has enhanced process efficiency, accuracy, and overall user productivity. Automations have helped reduce errors, improve turnaround times, and ensure consistency in daily operations.

Overall, Automation Anywhere has contributed to building a more efficient and scalable operational environment, aligning with our goals of digital transformation and continuous improvement.

What I appreciate most about Automation Anywhere is the interface, and it is very specific on what to use and where to use it. That is the most interesting part for me to consider. Automation Anywhere has improved my company significantly; earlier we were dependent on the client installed on local machines, but now it is completely web-based, so we don't have to worry about having a dedicated VM. We can connect and access the browser from anywhere. Rather than having a dedicated machine for every developer, we can have a shared machine so that based on shift basis we can use the same machine for multiple persons. That is an interesting feature which was not present in the older versions.

The advanced features such as document automation are helping tremendously, mainly in reading handwritten information and stable information. That has helped us significantly to extract the required data from renewals and some unstructured documents.

The primary challenge we aimed to address using AARI and Automation Anywhere 2019 was automating decision-making based on unstructured, free-text information-traditionally handled by operations teams. While earlier automation efforts managed to streamline parts of the process, manual intervention was still required for reviewing and routing free-text data. With AARI, our objective is to eliminate this dependency and achieve a fully autonomous process without human interruption.

In leveraging AARI and IQ Bot, the most significant challenges for our team lie in understanding the product capabilities and deploying them effectively in real-world scenarios. It’s not solely about training or online learning resources, but about applying the technology pragmatically and successfully within our environment.

At this stage, Automation Anywhere has only partially helped us overcome these challenges, as we are still in the exploratory phase with AARI in the context of document automation. While we’ve seen progress toward our automation goals, the full potential is yet to be realized.

One area where Automation Anywhere has shown promise is in AI governance, which is a critical requirement for us-especially in document automation and AI-powered workflows. The platform’s governance features help us ensure data integrity, traceability, and compliance in how information is processed and stored.

That said, there remains room for improvement, particularly in the clarity around AARI infrastructure requirements. Before fully adopting the solution, we need better insights into what infrastructure is necessary, any additional costs involved, and the level of support required. Understanding whether our existing environment can support AARI or whether additional investments are needed is essential for effective implementation.

I have been using Automation Anywhere for nine years.

We utilize Document Automation in one of our current processes with Automation Anywhere, but if we would to use any advanced features, it is very restrictive to use it in on-prem. We have to enable the cloud. When we say cloud there will be many red tapes, security wise, and it takes considerable time to get approval for anything from security. It would be beneficial if we had all those latest features enabled in the on-prem so we don't have to go through these hurdles. We worked together with Automation Anywhere to get security approval to enable the cloud environment.

I have not measured the time saved by using Document Automation and document processing extensively, but there are savings from the use case standpoint. The real-time saving is in decision-making and removing human dependency. When we achieve that, then I will be able to confirm the true savings.

There are additional things that Automation Anywhere could do to make it a 10; they need to consider the implementation perspective. It's not only about the features and latest tech, it's also about supporting that in the existing infrastructure and what else we need to consider. All those things will help them to stand as a front runner compared to other tools we have in the market. On a scale of 1-10, this solution rates between 8 to 9.

I am working as a solution architect at Boston Scientific, and I help other teams automate their manual processes using Automation Anywhere as the primary RPA tool. 

The business cases come from multiple teams, such as the HR team, service management team, or supply chain management team. We identify the manual processes that are the best fit for automation opportunities. 

Initially, we review the entire process to understand how the teams are completing their tasks manually. Then, we assess how much we can automate using Automation Anywhere, the features it provides, and how suitable it is for the process. We then convert that particular manual process into automation opportunities.

We are on the path of implementing GenAI for digital transformation. We are doing demos of the AI agents to implement GenAI across all the verticals at Boston Scientific. We are figuring out the right opportunities and use cases.

With chatbot integrations and AI agents, we are able to create responses by extracting the data from the database, massaging those replies, and replying back to the customers. 

We just need to know the end goal to automate a particular process. In Automation Anywhere, we have multiple commands to automate from Excel or record the UI. A person needs to just drag and drop the commands and fill in the data.

Automation Anywhere supports various types of integrations. We have integrated SAP, Excel, Python script, and JavaScript. We can easily integrate them with Automation Anywhere.

We have many opportunities from multiple teams. There are requirements to automate Excel, the UI, or their scripts. We have various integrations with technologies like Python, Java, or macros. Automation Anywhere is perfect for integrating those technologies.

Automation Anywhere has undergone drastic changes over the past five years, transitioning from version 10 to A360, including desktop-based and cloud-based options. The tool is now more stable, with more opportunities and new commands, like recording for the UI or advanced Excel features. 

For beginners learning Automation Anywhere, there should be predefined templates to start creating a task bot. Instead of dragging and dropping action commands and doing error handling, there should be predefined templates that they can directly use. It will help maintain code uniformity across the organization. Besides templates, most features are already available in Automation Anywhere to help automate a manual process into an RPA opportunity.

I have been using Automation Anywhere since 2016, so it has been nine years.

It is stable. I would rate it a nine out of ten for stability.

I would rate it a nine out of ten for scalability.

We have multiple teams in India, the USA, and Costa Rica. We are working from multiple locations. We are a team of 35 users.

The technical support is excellent. I would rate it a ten out of ten. We just have to raise a ticket, after which we receive a call, email, or ping from the Automation Anywhere team. We then provide our queries or show where we are getting stuck, and they provide us with the solution.

Positive

Previously, I worked with UiPath and Power Automate. However, I find Automation Anywhere to offer a better experience.

The setup is easy because all updates and upgrades are synchronized with the newer versions.

We have a dedicated support team that helps deploy the bots. We raise the change requests, which are approved by a technical person and the release manager. After all the approvals and validations are in place, the automation bot gets deployed to the new environment.

The time required for the maintenance of bots depends on the requirement or process. We can see the status of all bots in the control room. It is simple.

We have a completely dedicated team to track bots. We have more than 100 bots running in the control room.

In terms of ROI, we have a good amount, which amounts to millions of dollars per year.

I am not responsible for the pricing part, but I know the pricing is competitive compared to other tools.

It is relatively simple. It is a platform where you get all the commands for integration and other functions to automate your end-to-end process. It is easy to learn and cloud-based. The control room is easy to understand. All these features will be helpful for automating or starting your RPA journey. 

I would rate Automation Anywhere a nine out of ten.