Automation Anywhere Reviews

We attempted to implement this solution into the back-office business processes of various entities.

The program itself is phenomenal in terms of its design. It solves a lot of different issues. It cuts down on the need for large accounting personnel groups within organizations because it automates back-end office processes, such as accounts payable, accounts receivable, and just all those types of things. I am a CPA, so I see the potential benefit of Automation Anywhere being implemented within a business structure.

What Automation Anywhere is offering is amazing from a back-end office accounting standpoint. If implemented correctly, it is amazing.

I have not integrated it with any other solution. I have only been focused on backend office automation, but I know it has that capability because I have trained in it. I have built the bots. It is amazing if it works properly. I consider myself a fairly intelligent person who has been in the accounting field since the eighties, and it is truly revolutionary.

I like the holistic approach of the company to automation. Many automation software solutions focus on only one area. I am particularly talking about back-office processes such as accounting, AR, AP, treasury management, financial statement forecasting, presentation, budgeting, and similar areas. That's where my expertise lies. I appreciate that it automates all these processes. 

The learning curve is an issue in terms of implementation and writing scripts, which is a challenge. Although it is advertised as easy to implement, it is not. It is not easy to learn or implement. However, if you have the IT staff and are willing to invest the time to learn it, then it is worth it. You need the planning and the capability to hire the appropriate people to implement Automation Anywhere. It is not as easy to implement as advertised. It is difficult across the board. It is difficult for technical and non-technical users.

I am still in the learning stages. I attempted to implement it with a client, but the client did not move forward with it because it was too costly and too difficult to implement without the significant assistance of Automation Anywhere. The issue with Automation Anywhere is that the majority of their help staff or technical staff seems to be offshore, not located in the United States. That is, in my opinion, an issue for companies. In addition to that, it is for companies that are very large. It is not for mid-level and below companies because it is too expensive. It is unfortunate. I could sell a bunch of it if it was affordable. So, the fact that the majority of their staff is offshore making it difficult to get technical support from them and the fact that it is unaffordable to anything other than the Nikes of the world is an issue in the United States.

I have been using Automation Anywhere since June 2024.

I've attempted to engage with customer service, but it is difficult and a drawback. For instance, my partner and I did extensive training on the university to get certifications so we could be approved as resellers. The process had many glitches, and verifying our passed certification exams took weeks, something that should be a simple button press. For an entity promoting automation, there was no automation involved in that process, which is a red flag.

Neutral

In terms of return on investment, the benefit is realized economically because you may not need as many employees, reducing personnel expenses. For example, if you have seven people in accounts payable, you might reduce that number to three if Automation Anywhere is implemented and monitored properly, so the savings can be realized right away.

The software also minimizes errors, unlike humans, who may lose focus during routine tasks. The speed at which the automation bot operates compared to a human delivers significant cost savings and return on investment.

I've also used Topalti, an accounts payable automated solution. Topalti has prewritten all the scripts and done everything needed, unlike Automation Anywhere, where I would have to do everything manually. However, Topalti only focuses on accounts payable for certain industries.

A major issue is that a large percentage of their help staff is offshore, which is problematic for U.S.-based companies. It is also more suitable for very large companies, not mid-level or smaller companies, as it is too expensive. 

I could sell more if it were affordable. 

The two main issues are the difficulty in obtaining technical support and the fact that it's unaffordable for anything other than very large companies. 

Overall, I rate the product ten out of ten, the sales channels four out of ten, and the support four out of ten.

I currently work with both UiPath and Automation Anywhere. I mostly employ these tools for RPA automation use cases. For example, I can handle any kind of manual invoice processing, document automation, or any manual processes involving multiple business logic and applications.

I think the automation creation is very straightforward. It is drag and drop, with no need to write any code. It is very self-explanatory, making it easy for non-technical users to develop. Also, the overall platform is easy to navigate and learn, making it simple to adapt and use. As I automate manual processes, it helps reduce efforts, leading to financial savings because the speed at which I process has improved. Additionally, I have been able to redirect some headcounts to other work areas, such as research. This has yielded financial benefits by reducing the headcount on these processes. Normally, it takes three to six months post-development and moving to production to realize the benefits of each automation. Since implementing Appia, I have seen significant benefits within a couple of years.

The platform has good capabilities, but it could improve by providing more development options. Currently, it is really restricted to whatever its own ecosystem provides. Aligning the product more closely with a framework, such as the .NET framework or the standard coding practices in other languages, would simplify adaptation for regular developers. It would be beneficial if the platform provided options for power developers to integrate seamlessly with languages like Java or C#, allowing them to write their own scripts and code.

I have been using the solution for about five or six years.

So far, the solution is good and stable, without much downtime experienced.

Organizations can onboard this platform and scale their automation journey because it is very easy to adapt and set up. They can seamlessly integrate with most business automation processes and use the platform to automate their processes on those applications.

I believe the support is on par with industry standards. The SLAs are based on the criticality and compare well with other companies in the market. I would rate them around nine.

Positive

I was previously using UiPath. The switch was mostly due to cost factors, specifically regarding licensing. Otherwise, in terms of capabilities and the platform, WebKit is also a great platform.

The initial setup is somewhere in the middle, neither very complex nor very straightforward.

I had a team for deployment, coordinated by our infrastructure team. The whole team, including five engineers, was involved.

In terms of percentages, costs depend on the complexity and size of the processes. On average, I have managed to reduce spends by up to fifty or sixty percent relative to our budget.

I evaluated Blue Prism and other tools like WorkFusion, among others. However, I found the Automation Network to be more capable and easier to migrate from UiPath.

My advice is to evaluate and compare with other products available in the market. If someone is looking for an automation platform that's easy to adapt, easy to set up, and competitively priced in terms of licensing, they can definitely choose this product. With courses available in Automation Anywhere University, it should not take more than a month to learn properly and try it out. I have Automation Copilot, similar to MS Copilot, to help developers build code based on prompts. I haven't fully utilized it yet. I would give the overall product a rating of nine out of ten.

Automation Anywhere is used to elevate the customer experience for our financial advisors. We aim to improve our interactions with them in terms of their requests for updates to their banking instructions or anything else related to their accounts. 

Automation Anywhere has helped us improve our service. Our financial service professionals gave us some feedback that they are spending a lot of time calling our home office to check on the status of requests and doing other things that I would describe as administrative activities. That takes some time that would be better spent building their businesses and growing their relationships with their clients. It allows us to automate and streamline those administrative tasks for our financial professionals and employees.

We did everything manually before we implemented Automation Anywhere. When a financial advisor initiated a request, someone had to input that information into the appropriate record system and communicate with the advisor to update them on the status. Someone needed to follow up on the request and ensure it was completed. 

Automation Anywhere has challenged us to rethink the art of the possible. We're still considering how to leverage AI. Our attitude toward AI is evolving, but we know that it's something we must address. We believe that a delay in adopting could have an exponential effect on our ability to compete and remain among the industry leaders. We are evaluating a few use cases. In particular, we see content and knowledge management as a huge opportunity. We're exploring ways to leverage document understanding and natural language processing to quickly process the information and take the appropriate action. 

We have the unattended bots running in our environment and recently launched our first document automation use case. We are also excited about the automation copilot. These use cases are crucial in the wealth management industry, which is paper-intensive, so it's essential to leverage automation for document-focused tasks. Co-pilot allows us to streamline that process while improving the accuracy of the information entering the system record and ensuring efficiency. 

The unattended bots are working behind the scenes so that employees don't need to do work that they had done previously. Our tests of the document automation and copilot features have received a positive initial response.  Employees like the UI and how it brings out the information for them to validate.

We've integrated Automation Anywhere with our internal homegrown systems and a couple of third-party applications through APIs and UI interactions. The integration has been smooth, especially from an API perspective. We can quickly pull together API endpoints for our development and leverage APIs from third parties. It's been pretty easy to bring it all together using some basic Python coding. We spend more time ensuring we have the correct information from the API owner, so we get the right connections. 

From the product side, I like the minimum viable product approach, where the first generation of a new product is released and tested in the market, but it would be great if some of those pieces were a little bit more thought out from a user experience perspective. They could take a little more time to get some insights from their customers like in a beta test or something like that. 

We have used Automation Anywhere for the last 15 months. 

Automation Anywhere's ability to automate at scale is very impressive based on what I've seen internally and heard from subject matter experts. We're starting to see what we can do with it. When we developed a rudimentary proof of concept with co-pilot coupled with document automation, it was eye-opening for our leaders and stakeholders to see how versatile and accurate it was. 

I rate Automation Anywhere support seven out of 10. I would also like to see better communication with their customer success teams. It often takes longer than expected when we submit requests for help or come across a problem we want to resolve. While I can appreciate that it sometimes takes a while to get the appropriate answer, it would be nice to be in constant communication about where they are in the process.

Neutral

Deploying Automation Anywhere was relatively easy. We implemented our first bot last year as a proof of concept. We tried various things to give us a bit of a different flavor. Whether we're using an API, UI, or doing a physical task within a third-party application. Our first bot took 10 weeks to deploy, and the rest took between eight to 10 weeks. The development time is about half of that. Most of our use cases were simple, but it took time to coordinate with various teams, like infrastructure, security team, risk management, and other IT departments. 

My role is in the center of excellence. We're on the business side, not the IT side. The company is a little different in how it sets up its CoE programs. We focus on business processes and engineering. I rely on our technology and security partners for those other pieces. There's a little bit of trial and error. We have to think of security first and foremost. We're protecting our data and our client's data.  

We needed to figure out how it fits into our ecosystem because we had never done it before. We needed to set up virtual desktops, servers, and those sorts of things. We needed to create an Active Directory account for our robots to interact, receive email, use Excel, etc. Early on, we had to learn the nuances because we would need to replicate the processes going forward. We created some reusable runbooks and IDs to set access to the system with different privileges for employees and contractors.

There is some maintenance for bots that utilize UIs, but not those that use APIs. We face more challenges when working with third-party applications because they have scheduled updates. If the bot is scheduled to run on Thursday at 2 pm, but suddenly, a pop-up window appears to run the update. We've mitigated a lot of that. If we don't have APIs, those use cases require a little bit more handholding. 

We leveraged a consulting firm to partner with us on that proof of concept. They brought expertise and ensured we were set up for success. They helped us configure our control room and enabled us to perfect the concepts, so we could see the results and realize how successful we could be with Automation Anywhere's product. 

We looked at some other solutions initially, but one of our sister firms was already an Automation Anywhere customer, and they gave the solution glowing reviews. We saw how successful they had been in leveraging Automation Anywhere's platform, so it made the decision easy for us. 

I rate Automation Anywhere nine out of 10. They're passionate about the product and want to see us succeed as customers. They will go to bat and contact the engineers to help us achieve what we want. We have on-site visits with them and business reviews where they will talk about our roadmap and potential use cases.

We've had many sit-down conversations with the Automation Anywhere team when we were testing out the document automation. We gave them feedback about potential enhancements, so when we launched our most recent document automation use case, the capabilities were already there. We didn't need to come up with a workaround or put the project on hold because the things we needed were unavailable. That commitment to customer success stands out because they know that without us, the product won't succeed. 

Our journey started with the migration initiative. We had to migrate some processes from our legacy RPA solutions. Next, we started expanding to finance and HR, including integration with other platforms like ServiceNow and Salesforce. There are multiple teams within Paramount, like CBS News, CBS Studios, and Paramount Plus, so we've worked with them to find opportunities to build automation. We've explored multiple use cases that deliver a solid ROI, with a focus on low-code and now-code solutions. 

We have hundreds of application systems at Paramount, including legacy platforms. The merger required us to consolidate many of these systems, so there were many opportunities to use automation. One challenge we faced was that this process required someone to integrate the systems manually. It involved a lot of repetitive, mundane tasks to bridge those gaps. Automation Anywhere helped us accomplish those tasks. 

The framework that previously existed was an on-prem solution. The transition to the cloud was a huge change. The second change was redesigning and refining existing processes. While we were undergoing migration, we talked to various customer groups and decided to revisit the processes and maybe remove some things that were unnecessary. We optimized processes and took the opportunity to revise what was on the existing legacy platforms.

There's a lot of buzz around generative AI, so we are considering that on an organizational level. At the same time, we are focusing on orchestrating end-to-end processes, not just the AI. We are having conversations with tech and business groups about solving enterprise-wide problems, and we can add AI into the mix when necessary. 

I think there are many opportunities to add AI to existing use cases like legal, corporate, finance, and AI. Hopefully, we will start bringing more AI use cases to production, but we are still in the review and proof of concept stage. Still, the leadership is interested, and they've done a lot of research on AI, and we have a separate InfoSec team that must review everything. The VMware team also must review the technology. All of these AI technologies must undergo a stringent vetting process. I'm not part of that, but we share ideas and try to understand what's happening. Data analysis is a critical part. We must ensure that our data doesn't go outside the model, but we're open to any opportunity to improve our solutions and test out what makes sense. We'll try that and see how the end users respond.

Before switching to the cloud version of Automation Anywhere, I worked with v10 and v10, so I appreciate the core functionality and the fact that it's a low-code solution. That is one of the key elements that differentiates Automation Anywhere from other platforms and one of the reasons we have been able to achieve success. 

It's accessible to business users with few technical skills. We've been able to add on to our current framework and build on our existing library of reusable components, allowing developers to build their automations quicker.

The time needed to learn Automation Anywhere has varied, depending on the user. We've taken on a large number of Cylance and Cisco developers. Some can pick it up quicker, but others take a little longer because of their prior project commitments. It's all over the place. It depends on how much time they can devote to learning the solution.

Many requested improvements are already on Automation Anywhere's roadmap, like a better governance model for AI systems. We also want to see more releases for autopilot/co-pilot from a generative AI perspective. We're expecting Automation Anywhere to release those in future updates, and as long as they maintain consistent improvement in their core functionality, I believe that will lead to success.

We have established connectivity with so many applications, so we build reusable components. We identify an application that business users might want to build, so we have a framework ready by the time they're ready to get onboarded and start developing. Automation Anywhere provides a seamless experience for utilizing those packages. They need to keep adding features so the solution doesn't stagnate. One example is email automation. There need to be multiple options for authentication available. 

Automation Anywhere could add more tools to track the processes and ROI, so we can get a better understanding of the cost savings and compliance. We heavily track those metrics and make them available to the leadership for review. 

I have used the cloud version of Automation Anywhere since 2021, but I worked on the previous versions before that in past roles as a consultant. 

Automation Anywhere is highly scalable. That's one of the most significant advantages. We usually build a process on a smaller scale and then extend the capabilities. The scaling is relatively seamless.

I rate Automation Anywhere support eight out of 10. We've had a great experience with tech support. They've helped us with significant challenges we've faced and worked with us on feature requests and bugs. We've had lots of collaborative discussions.

Positive

Automation Anywhere is easy to deploy. Some processes can be deployed in a week, while the more complex processes may take four to six weeks. We have release controls in place, so everything is streamlined. All the deployment testing is handled before the automations go live. 

Upgrading is simple because we're on the cloud platform. We don't need to upgrade anything. Maintenance takes place on the partner's side because the bot engine is installed and maintained there. We only need to install the latest packages to test the new features when they are released. That takes a little time. 

I rate Automation Anywhere eight out of 10. They have a lot of expertise with ERP solutions, and the core features are keeping pace with the market. Automation Anywhere is incorporating new components like generative AI and planning to release a new governance model, so there is constant innovation and the company is working to make things better for business users and developers. It's a competitive product that's easy to deploy and maintain. 

Our use cases are around finance processes and one business function that we have a lot of automation. We're an agriculture and supply chain company, so we also have a lot of processes that would deal more with order processing, order management, customer service, and those types of processes.

We also have a use case from a document processing standpoint. We have a use case where farmers in Asia, in the APAC region, would handwrite inventory of that particular product, send a photo of it, and then someone would manually take that information and put it into the system or put it into a spreadsheet. We've been able to automate that. It not only saves time, but the data is 85% to 90% accurate versus it used to be about 60% beforehand.

We're finding time savings as a benefit. One example would be a customer service rep might get a question about an order, usually through email. It can take a good three to seven business days to answer a customer's question about their order. When we automate it, it takes hours, if not minutes.

We also are building out a new model for our metrics. Our biggest challenge is because Cargill is an international traditional company, we work with many different regions that have to abide by certain local rules and regulations.

We don't have just one order management process at Cargill. We have over one hundred and trying to simplify those processes first before we automate it is our biggest challenge. 

We're in conversations with Automation Anywhere now about process discovery. We've just kicked off. We are installing a tool with process discovery that we still haven't figured out what the best practice for utilizing it with Automation Anywhere will be.

We have a federated model. We are a center of excellence. We own the platform, and we build out the governance framework. We also provide training and updated communications to all of the users.

The learning curve is small. It takes only about four hours to learn it, but hands-on experience is different. That's what takes a little bit longer. Some users sit within IT, and some of the users sit within the business. It's fairly easy to teach others to leverage it. They have to have an interest in learning it, but it's fairly easy. 

Overall, Automation Anywhere has helped us save time. But we're also looking at customer satisfaction. We track sustainability numbers, if that comes into place. So we have a lot of different metrics that we look at versus just time.

One of the reasons that we chose Automation Anywhere years ago was because of the security because we need to secure both our customer and our vendor data. 

We have a lot of confidential data that we work with every day. 

Automation Anywhere has an audit tracker feature. When you build a bot, it has a trail of how you went about developing that particular bot.

We integrate other tools within Automation Anywhere. Overall, it's fairly easy. We have about 265 bots in production today. We see bigger challenges on the business side if they change a template and then fail to tell us that we need to change the bot.

We leverage IQ BOT. We have another tool that we leverage as well for document processing called Intelligent Document Processing (IDP). 

I want to learn more about CoPilot and then the process discovery tool. 

We are part of the Pathfinder program. It's more of a program versus a tool, but we're working with people to learn how we can scale our whole program using Pathfinder.

We've been using Automation Anywhere for about five to six years and continue to scale about 50 bots per year.

I'm very comfortable with being able to scale, especially now that it's moving into the cloud.

We've had really good support with Automation Anywhere. 

We have weekly tech meetings with Automation Anywhere. I also have strategic meetings every week and quarterly strategy planning meetings. We have a really good support system.

Positive

UiPath was one of the competitors, and we did bring on UiPath specifically for the Chinese language. That program has not scaled as we expected so we really are an Automation Anywhere shop.

We're going through the 360 migration right now. The bots that we have in production are fairly complex. It hasn't been an easy migration. We're getting through it, and we have a lot of support to get through the migration. But it's really more of the complexity of our organization.

We wanted to put together a streamlined platform versus having puzzle pieces and taping them together using different vendors. 

I wanted us to be more streamlined so that we don't have glitches down the road with upgrades and version updates. That's one reason that I wanted to stay with Automation Anywhere. 

Overall, I would rate the solution a seven out of ten. The only reason I wouldn't rate it higher is because a COE Manager still not getting the full benefit from it and because the premium is a little bit expensive. We don't necessarily have the budget to bring on a full new feature. Also, the process discovery tool is taking a little bit longer to implement than I thought it would.  

We get many banking and finance use cases e.g. reconciliation, accounts payable, etc. from banking clients which involves the extraction of unstructured data from various scanned and true PDF documents. Post this, the data needs to be validated and triaged before feeding it into SAP and Java-based applications. 

The Automation Anywhere platform has always stood out from the rest of the solutions available on the market given we have IQ Bots and Bot Insights neatly integrated into the platform which enables us to develop rapidly and train the learning instances using pre-defined domains over the purchase orders, forms, invoices that need to be processed. Post extraction of the form and data fields from the documents we post them into SAP and Java-based applications. Automation Anywhere's ease of automation with these types of applications helps to deliver consistent and reliable automation in record time.

We are currently using AAE 11.3.5.1 Client with Control Room, IQBots, MetaBots, Bot Insights, and AA2019 capabilities.

Automation Anywhere has and continues to help us deliver multiple complex and very complex use cases in record time. With AA2019, this ease of development and rapid time to market has improved by a great margin as virtually no setups and configurations are required. Converting prospects into leads into opportunities has never been easier. AA2019 enables us to build POCs quickly without waiting for IT guys to install AAE client as no setups are needed to build BOTs. This enables us to give demos to clients at lighting speeds and gain client confidence in the capabilities and kind of automation we can execute as an Automation CoE.

1. IQ Bot: IQ Bot makes it a breeze to classify banking documents, purchase orders, and invoices. Also, intelligent OCR helps with accurate form field and text field data extraction from unstructured documents. The easy cloud training of the already existing domains and integration with task bots is the icing on the cake.

2. MetaBots - Metabots makes capturing and re-calibrating screen controls in (offline mode as well) really easy. This enables us to make changes to the UI Assets easy.

3. AA2019 helps us to rapidly try out POCs without going through the install cycle and setting up the control room. This is a very important and critical step given we can build automation rapidly and show to prospective clients helping foster confidence amongst the business enabling growth.

Points to Improve:

1. Control Room -> While exporting a package, an option to de-select all the depending/referenced files should be available. Currently, it only allows for selecting all the files. Also, the views should be re-sizable as they are currently fixed width. This would enable to view long file names easily eliminating any chances of exporting the wrong file.

Points to Add in next release(s):

1. Availability of actions for Date and time functions in task bots, meta bots logics editor like Date Addition, calendar functions, etc.

2. Addition of Assertions activities, that can help with conditional compilations

3. Option to copy multiple variables at the same time (as selected by the developer)

4. Option to close all the task bots files in the editor at a go

5. Option to check-out multiple files inside a folder structure in a go

6. List and array should be made dynamic, as in there must not be a requirement to specify at least 1 element in the list, etc.  

7. Deletion of multiple variables in one go (as selected by a developer)

I have been using Automation Anywhere for over three years.

The solution has been becoming better with every release. We have been reporting bugs and supporting the developer teams to make Automation Anywhere more stable and better. With AAE version 11.x.x.x most of the feedbacks are incorporated and solutions are stable and performant.

Scalability with Automation Anywhere has been great. BOT farms have helped rapidly and dynamically spawn up or down the BOT runners. 

We always get a prompt response from customer service and technical support. I really find the priority technical support the depth at which they go to help us find a solution to issues is simply amazing. I have not experienced this with any other solution vendor. A big thumbs up to you guys. 

Initial setup was a breeze and fairly straightforward with all the great support from Automation Anywhere customer service and various technical teams.

We have used vendor teams and in-house teams to implement various solutions. Vendor team people have good knowledge of the various components of Automation Anywhere and know how to design effective, performant solutions in record time.

Post implementing AA, ROI numbers have grown exponentially. Given the scalability and dynamics that Automation Anywhere platform supports.

1. Setup cost is minimal as AAE Control Room is hosted in the cloud. Also, with AAE no dedicated setups need to be run and installed

2. Licensing cost is relatively less compared to other solutions on the market

3. Pricing stands out well compared to other solutions 

I have evaluated UiPath and Blue Prism.

Automation Anywhere has been a significant step in our digital transformation. AA2019 addresses a lot of gaps that we previously had. This makes Automation Anywhere stands out in the market making it an obvious choice.

I am working specifically in the finance sector of every single business. Currently, I am collaborating with the finance department of a company to automate their reconciliation and other processes. It works well with ERP automation and similar tasks.

Before Automation Anywhere, we had Python automation packages. The challenging part about that was it required a lot of coding and error handling. That becomes very complicated, whereas in Automation Anywhere, we already have the framework. We just need to put the logic and all the error handling is done by the Automation Anywhere framework. It is quite good. The availability of frameworks for error handling allowing users to insert logic without additional handling is valuable.

They have an AI platform with GenAI implemented to help us generate anything that is necessary for automation.

Co-Pilot is an interface between a human and a bot. It helps us to give basic instructions or human-related intelligence to a particular bot to complete certain processes. It is quite an important part of automation when we need a human to decide what to do.

It definitely increases productivity. If a human takes six to seven hours to complete a process, a bot can do it within two to three hours with the help of a human if we include Co-Pilot.

When it comes to integration, I have integrated Automation Anywhere with Microsoft Dynamics, Excel, SAP, and Salesforce. All business and enterprise applications are pretty compatible with Automation Anywhere.

The benefits of Automation Anywhere can be seen immediately.

Automation Anywhere has a drag-and-drop feature eliminating the need for extensive coding.

It has a large supportive community. They support you at every single step. Their Apeople community is similar to the GitHub community. They are immensely helpful in developing automation bots.

One area requiring improvement is the debugging process. When I use a multi-structure with conditions to switch from one bot to another, successful debugging of the entire process is not feasible. Each bot has to be debugged individually.

I have been using Automation Anywhere for almost four and a half years.

The stability of the automation depends on the applications being automated. For very old or legacy applications, there may be crashes. However, with the latest applications, there are no significant issues like freezing or crashing.

It is quite flexible. For cloud-based applications, there is the option of APIs. For Windows-based applications, it provides UI interface automation, which enhances its scalability.

Technical support is quite good, offering silver, gold, and diamond levels depending on the license. I have had instances of contacting support for compatibility issues, and they provide solutions such as patches. On a scale of one to ten, I would rate the support as eight.

Positive

I have used Microsoft's Power Automate, which is excellent for automation processes within Microsoft-related products. However, it lacks efficacy with other applications such as SAP, Salesforce, and others.

The setup varies with the deployment type. Cloud deployment is straightforward with only a few steps. Dealing with on-premises can be more complex due to customization for specific organizational needs.

The upgrades are quite easy. You just need to select the appropriate version suitable for your business. You need to contact Automation Anywhere, and they will do it for you. There are no hidden charges.

It requires maintenance. If you update your basic application, you also need to update Automation Anywhere to that level. If your application is old or not compatible with Automation Anywhere, they can create some sort of patch to link those applications together.

A single person can manage the deployment if they are purchasing the correct license with support. Alternatively, without direct support, an organization might need at least one professional and one developer.

For business users, there is a separate dashboard and UI to help automate their process. If you are very new to Automation Anywhere but have a basic knowledge of your processes, you can directly automate with Automation Anywhere. If you have basic knowledge of any programming language, it is easy. You can also go to Automation Anywhere University and go through some basic videos. A new person can get started with it within 15 days.

I would rate Automation Anywhere an eight out of ten overall.

We mainly use Automation Anywhere to automate or mimic manual business processes. We use Automation Anywhere to develop bots that mimic human interventions in business applications such as SAP and web report applications. We use Automation Anywhere to automate human actions in the applications.

By implementing Automation Anywhere, we mainly wanted to automate business processes.

I am a developer, and I am using Automation Anywhere to develop automated tasks for business users. I am not a business user. Before automation, business users were manually updating the data into the portals or desktop applications. The business required more time and resources.

Automation Anywhere helps save time and resources for the business. For example, an e-commerce website wants to create purchase orders for its client orders. They get the information regarding the clients in an Excel form, and the bot picks up the data one by one and updates it in the desktop or web application. They get hundreds of records daily, so updating the data manually can take more than a week. The business would require at least two to four resources. To save time and resources, we automate such tasks. With a bot, the process is done within minutes.

We are a service provider for business people. So far, our business people are very satisfied with our bots. They are getting huge outputs as per their expectations. It is beneficial for our clients.

There are multiple features. About three to four years ago, they introduced IQ Bot which helps to get data from documents with different structures. We receive bills, invoices, or purchase orders from different vendors in multiple formats. Each vendor uses a different format. IQ Bot automatically scans all the documents, extracts the required data from all unstructured documents or PDF files, and provides it to the business user. It is a very helpful feature of Automation Anywhere. They have recently introduced Automation Co-pilot which is very helpful for developers doing automation or automating the business process. Automation Co-pilot is very useful to create tasks.

Its user interface is very understandable. Even a non-technical person can understand it. Everything in the user interface is self-explanatory. It is quite good.

To use Automation Anywhere, no technical knowledge is required because it is simply a drag-and-drop type of tool. Each and every action is available in the tool, and we can easily automate a task. Business people can also easily run the created bot and monitor a particular task. They can easily monitor the results based on their business criteria. Automation Anywhere is a very good tool. It is easier than UiPath. A non-technical person can learn it very quickly.

I have experienced the issues of UI getting stuck. There seems to be an issue with server stability. This is something that can be better.

At times, the created tasks start failing randomly or intermittently which affects the business. They are failing at the runtime because of the bot launch crash issue. Business people are impacted a lot because of these failures at the run time.

I have been using Automation Anywhere for four years.

We sometimes have issues with server stability. There are also run-time failures of bots. I would rate it an eight out of ten for stability.

For scalability, I would rate it a ten out of ten. Automation Anywhere is moving with the current technologies. It is scaling day by day. 

We are a large organization.

We have used UiPath. It needs technical knowledge. You must know the C programming language to automate with UiPath. As compared to UiPath, Automation Anywhere is better. A non-technical person can easily understand Automation Anywhere.

We are also learning Power Automate. As a service provider, we need to learn the latest technology. We are looking into Power Automate. Our business people are interested in Power Automate because it comes along with Microsoft Office.

Automation Anywhere also keeps on introducing the latest technologies. In the future, there will be good competition between Automation Anywhere and Power Automate.

Previously, it was on-premises, but now, everything is on the cloud.

Its deployment is very easy. Because it is a cloud platform, you just need to install a single file. It does not take more than two minutes to download. Within two minutes, the cloud license will appear. One person is enough for the deployment.

It gets updated automatically because it is a cloud version. There is no need to update it manually. Everything is done automatically. If auto-update is not working, we can update it manually, but that also does not take more than five minutes.

In terms of maintenance, regular maintenance is required because there are issues related to stability and tasks failing at the runtime because of unknown reasons. These things need to be fixed, so regular management is required for Automation Anywhere at the backend.

I am a service provider for business people. Business people will have a better idea about the ROI. From what I understand, there are time savings. 

My understanding is that the license cost of Automation Anywhere is more reasonable than UiPath and Blue Prism.

I would recommend Automation Anywhere for all business people. Automating a business process is easy with Automation Anywhere.

We have not yet used Automation Co-pilot. From what I know, if we are reading from an Excel file, it helps to generate each and every action for a task. What usually developers do is done by Automation Co-pilot automatically based on the information that we give it. Automation Co-pilot will improve productivity for a repetitive task. It will save 40% to 50% work for developers. We are currently not using the AI capabilities of Automation Anywhere.

I would rate Automation Anywhere a ten out of ten.