Automation Anywhere Reviews

1. Attended automation - contact center automation, assist agents in navigating through the right process - Guided assist on-screen navigation for call center agents

2. Workforce reporting automation, we extract reports on agent availability and different AUX codes and report to leadership.

3. Plot agent time between multiple applications.

4. Real-time alerts to agents on their AHT & after call work beyond the threshold.

5. Real-time reporting on beyond threshold cases to leads.

6. Processing tickets between CRM & client applications.

1. Helped agents process tickets with minimal errors.

2. Improved AHT as they are able to close the tickets faster.

3. Improved overall SLAs by reducing aging (We use a bot to send alerts on emails & chats to agents who take a long time to close cases)

4. Reduce missed calls we pole the reports and send alerts to TL's on abandon calls in realtime

5. Biggest challenge in attended automation, every time the agent has to log in to control room and execute bot for most of the agents this is a time-consuming activity plus they are not tech-savvy

6. The agent should be able to just click on the UI and the bot should automatically login to the control room and execute the bot.

1. Screen recorder

2. AI capture

3, Ability to create custom forms and trigger another application

4. Ability to run the bot from the cloud without installing the software on our machine

5. AI sense can detect many pages inside the Citrix environment

6. I think the Citrix RDA should be universal for All Citrix environments

7. The A2019 UI layout is more user friendly

8. The recording feature where you can record multiple screens at the same time

9. MS excel functionality has lot of features in the current versions

1. for attended automation, the agent should be able to execute the bot without logging into the control room and triggering the bot

2. There are limited features to automation MS word & PowerPoint will look for more in those areas

3. Include Gsuite based automation

4. limitation on .csv based automation

5. Automations on iframes

6. We want to have greater control on deciding when we want to upgrade to a newer version.

7. Smooth upgrade with no production disruptions

8. ability to manage bots across control rooms

9. Ability to generate reports without using bot insight

I have been using AA for two years. 

It's a stable solution, 10 on 10.

I would give a 10 on 10.

9 on 10.

We started with A2019.

Straightforward for unattended, for attended, it took few rounds of fails as our environment is highly restrictive

Vendor team, 7 out of 10.

1.5

Very flexible.

A2019 has many rough edges from a developer point of view and post upgrades, these needs to be smoothened out.

Our primary use of this product as a solution is developing bots to automate tasks and processing. For example, we have financial bots and we have IT bots. We have been involved in developing and monitoring the bots for about one and a half years, mostly for finance and IT. A majority of the tasks were done by other teams.

We have automated mainframe applications and integrated the tool with web-based applications and SAP. We have automated many SAP processes, including posting the entries and POs to SAP.

We are currently planning to migrate those bots into the current version (11.3.2) to make the bots more stable.

We are using the on-premise deployment model. We have multiple processes getting automated through this tool.

The major benefit for using Automation Anywhere is that it has provided a lot of FA (Finance Automation) benefits. That is a major plus point for using an RPA (Robotic Process Automation) tool. Any automation tool, for that matter, has its benefits. But because Automation Anywhere is easier to implement and learn, it is possible to move the bots to production faster. Speeding up that process helps in simplifying our workflow and productivity, and allows our people to do the most useful work we can do.

The basic Taskbot itself is the most valuable part of the product for what I do. The use of IQ Bot is still in a development stage. We are looking forward to August 2019 when we should be migrating to a newer version. That seems very promising. For now, we use Taskbot and Metabot with a variety of applications.

The ease of use is good. We had someone join the company who had no understanding of RPA. He was trained on it, getting his hands dirty, then he was able to develop and start automating processes quickly within a month. 

Resources are available online. A person can get certified and start automating right away.

The Bot Store is good. Although, we have not used the Bot Store much, there are some useful bots already built in it. We can just use them in our processes if feasible.

There are several things that would improve the product. I would like to see them include a group chatbot and make the IQ Bot more stable. Just those things would be great. Adding those kinds of features improves what we can do with the product. Using a client control room concept to ensure that everything is based on the web login, would also be great. Obviously we know that the development of new features will take some time.

We are expecting those kinds of features in the future. We expect more AI integration in our technology.

Automation Anywhere could use to be more stabilized. The product is becoming more stabilized with newer versions, but there are various things that still need to be stabilized. In the current version that we are using, we have a Control Room where the client will sometimes get disconnected. This will result in downtime. Therefore, we need some stabilization from the tool perspective. We don't have any other option than to raise a ticket to Automation Anywhere or get in touch with their support to get the issue resolved. So, we are having downtime. This can be improved.

We are not completely okay with the IQ Bot. We previously used version 5. The newest version does have more accurate results.

Technical skills are required to use the product. With these tools, technical programming is still required with the guidance of technical people. Business people can go ahead and try building a few smaller processes, then when they gain technical knowledge, they can use this tool to their full advantage.

Most of our processes are attended automation. It would be great if more processes were unattended automation, so we could release more FTEs.

We are currently using third-party Taskbots. We would like Taskbots directly integrated into the tool.

We have been using Automation Anywhere since version 9. Over that time the stability has improved a lot. We are expecting it to be even better in coming versions and this is why we are looking forward to our migration to 11.3.2 in August of 2019.

In program versions 10.3 and 10.7, what we were developing was okay. The stability was fine. In version 11.2, we had basic client login issues and database issues as well. When we have a better foundation as far as the stability, we are hopeful of getting better updates.

As far as being able to scale our usage of the product, until now, we have been doing well in diversifying. In the future, we expect to be able to get more from the tool. Our ultimate goal is to use the tool to automate most of our internal processing and reap the benefits of RPA.

Multiple users are currently using the product.

The technical support has been really good. Honestly, it is very good. We have been getting good support from the correct technical people quickly. One thing we would like to experience is that instead of waiting for a new version of the tool to resolve issues, that we could get immediate patch upgrades to cater to our requirements. That would be great. We are getting patches sometimes, but they do not perform as well as we might hope.

We have taken courses from Automation Anywhere University: version 11 and IQ Bot. We also attended training at the Automation Anywhere office for IQ Bot. The Automation Anywhere University courses are quite good. You can easily learn and get certified, which has some value in the market.

We were looking to Automation Anywhere as a solution in a relatively new concept. We believe it was our best choice and, currently, we are hopeful that the stability and the enhancements done to the tool will pay off. We are looking forward to using 11.3.

So far, the initial setup of versions has been straightforward and we expect it to be even smoother in the future.

Bot creation process: 

1. We identify the process.
2. That process will be well-documented along with the operations people, who will develop the BRDs. 
3. After the BRD creation, we'll come to know whether the process is feasible to automate.
4. Concurrently, a solution design document will be developed.
5. Developers will create the bot. 
6. Once the Bot is developed, UAT will be given to the operations people telling them whether the bot is performing as per their requirements.
7. Once finalized, we'll get a UAT sign off and the code will be moved to production where the bot will go live.

Scaling bots to production depends on the process and how complicated it is. For a simple process, it will take two to three weeks. If the process is a bit complex, it may take close to one to two months. It also depends on how your internal compliance is organized in the company. We have a compliance check done at every phases of automation, so it will take us more time to get the process live even for a simpler process since we have to get compliance sign off during every phase.

We did not use an external resource for the implementation, but I was there when the initial setup was in progress.

As I am currently part of a team of developers and people who perform functions, we are not directly involved in the deliberation of assets or ROIs. However, it is apparent that there is a return on investment, and we are noticing it.

We have many benefits reaped from the automation work we have done. So, I don't have the exact information about the cost and what our return on investment is, but it is benefiting the organization in a much bigger way by channeling efforts away from wasting manual time on processing.

As our team size increases, we may get some more licenses for the tool.

We checked on Blue Prism and UiPath. UiPath was still developing. 

We opted for Automation Anywhere. The pricing was okay for us. Also, It was easier to learn the tool and implement within the team. It is easier to learn, implement, and get things done with Automation Anywhere compared to other tools on market right now. 

Before automating, understand the process:

• How big is the process?
• Is it of use to the organization?
• How repetitive or complex is the process?

This is important because automating tasks requires resources.

On a scale of one to ten with one being the worst and ten being the best, I would rate Automation Anywhere a seven. So far it has been good, but obviously there are opportunities to be so much better.

We expect more from Automation Anywhere based on the new technologies that we know exist concerning AI and also unstructured learning. There's a lot of room for improvement, so that's why I would not rate it higher. Other than that, for data structure, it has been good — apart from a few stability issues.

Ease of integration is good. We have automated a process in the current version. Automation Anywhere will tell us if it won't support this version anymore at this particular time, so we'll have to migrate that code to the currently released new version. At that time, we may face some challenges after moving the code. We may have to do some tweaks to the code. We can't directly run it as is, so we'll have to do some minor tweaks so that it is stabilized more, then it'll be better.

As far as recommending the software, that depends on what use case and what work requirements an organization has. For structured data and for simpler processes, it is fine. For unstructured data — which should be addressed by IQ Bot and additional features — I may not recommend it yet. But for dealing with automation of straightforward processes, Automation Anywhere is good.

RPA solutions are continuously improvement due to competition. Sometimes, it is worth waiting for the next version which is more stabilized to be released.

Our company is an implementation partner for Automation Anywhere, and XLNC Technologies is a consulting organization for whom I work. I am the head of delivery operations.

We are working with around 14 clients who are on Automation Anywhere. We have been able to recommend and further resell starter and enterprise packs. Implementations performed by us scale up from one bot to 10 bot runners

My primary use case for Automation Anywhere would be the one which yields higher ROI , has repetitive tasks to be performed and doesnt involve fuzzy logic for sure . Cases that we have achieved success are extraction of data from PDF's , SAP automation, AD Integration, Integration with CRM and Payment links, KYC documents and web scrapping. Listed are low hanging fruits and will boost confidence of the stakeholders in the RPA deployment , recommend to look at such use cases when looking at Automation Anywhere and its implementation.

I have worked in Dubai, and we implemented RPA for one of the major retail giants. We started out with one process (bank reconciliation) and scaled up to almost 200 bots in six months. Sales was improved by at least by 80 percent. 

During the Dubai shopping festival, there were big launches that happened on the sales/retail domains. Bots compared products with other competitors, looking at the pricing ranges then locating the price for your own product, then bringing them to the home page for easy access. All these sort of changes were managed by bots. It had a direct impact on the customer lifecycle. 

In my current implementation, which is happening in India, with the poker companies, if you played poker, then you would have observed when you are trying to make out a cash-out if you don't get your cash-out in four to eight hours that you tend to get worried about the poker game in which you were playing. One of the use case that we received was to go ahead and make cash-outs almost on a real-time basis along with the tax deduction. Because in India, there are tax deductions which happen. Before, it used to take almost a day to go ahead and get the tax deducted. Then, the cash-outs were being made in eight hours. Now, it is happening in one to two hours. This boosts the customer confidence and experience. When the customer experience increases, obviously sales will increase. 

Automation Anywhere has multiple features in it. If you could look at the agnostic tools that are available on the market, almost everybody has a similar features, but Automation Anywhere has quite a secure platform. It is highly encrypted.

It is highly scalable on cloud and virtual machines. 

Automation Anywhere is a tool. It is not able to go ahead and extract the hand-written documents. Most of the automation tools that we have in the market are not able to get an accuracy of close to 80 to 90 percent on hand-written documents. So, I'm eagerly looking at a release from Automation Anywhere, wherein they could plug in an LP or look at some sort of a platform which could convert hand-written documents into a readable format. If they could bring in they own platform, this would make a big in-roads for the entire automation industry.

If it is able to integrate with any plug-ins available on the market which could read hand-written documents, that would be good. IQ BOT is one cognitive bot that they have launched, and if they could extend this particular cognitive bot to hand-written documents, then they would have an edge over other automation giants already in existence.

Recently, they launched the business analytical dashboard, which is cutting-edge. We can see in real-time the business dynamics and the way the metrics are behaving when the bots are being run. If we could have a ready-made application allowing for input processes and metrics into it. Then, it provides the approach that you should take to start the automation and when the process should expect to be completed. 

Automation Anywhere already has bots stores and digital workers being enabled on the website. Instead of putting it on the website, if a couple of digital workers could be made inherent in the tool itself, then the customer who is buying the package gets an edge over other partners or other vendors. E.g., if Automation Anywhere could package a digital worker along with my existing tool, as sort of an add-on, then that would add value to my package. Similarly, if I am from SCN, maybe an SAT module digital worker could add value.

There are hundreds of codes or utilities available. 60 percent just go down the drain and are never used, because there is no utility towards them. If they did something like Amazon, a pay-as-you-go, to get a digital worker, it would be cutting-edge technology. This would save costs for me and would optimize my implementations. The same benefits could then be shared with my customers. 

Stability is an important part of the product. It has accolades across the globe. If it did not, stable companies in the tech and finance industries wouldn't have gone for it. It's stable because it's highly scalable on cloud and virtual machines. The codes developed in Automation Anywhere don't tend to go back, skip, or miss out. 

The current version launched is 11.3. We are more comfortable with 11.3 now. However, the earlier version, 10.7 was good to work with, but since there even newer version coming, we work with 11.3 for now. Version 11.3 does have some bugs, but they are manageable because there is a good technical support team provided by the Automation Anywhere. We haven't had any major hiccups.

The moment that you start having access levels missing or security is being quite stringent about not opening a couple of bots, they are not providing admin access rights nor providing accesses to VPNs, that's when the stability issues come in. Then, we start blaming that the application stability, which in fact is wrong, because you are not meeting the prerequisites.

Other tools tend to give me exceptions when I am scaling them on the cloud. While the infrastructure might be available, systems won't be able to talk to each other. The codes tend to miss paths, and sometimes codes are not getting applied in the application. However, with Automation Anywhere, we haven't seen any such issues until now, wherein large scale developments are being found to be unstable. 

The good thing about Automation Anywhere is the website has a detailed architecture which talks about having a load balancer and how you can scale up. 

Currently, I have been working with clients in the US and Dubai through remote support. I have been developing bots remotely where I have been able to access their virtual machines. The virtual machines are separate for creators and runners. I have around six creators on virtual machines, which is good enough to start off. There are around 25 runners which are deployed on 25 VMs. This is in US. That's how we are operating them, and it's the largest setup that we work on.

In India, clients start small. They start with a starter pack, which is only allowed to be issued by an implementation partner. If you go onto the Automation Anywhere website, there is nothing called a starter pack. So, organizations will tend to start small with a starter pack, which may come in a bundle of two or three creators, one runner, and one controller. They want to test how it is functions in their organization. If they can pick up low hanging fruit, which means if they're picking processes which are smaller but high in volume, then they will have higher ROI. Then, these organizations tend to jump onto an enterprise level deployment in a maximum of six months. That is the trend that we have seen. 

However, the moment the client starts going big and is not able to get the right ROI in place, that's where they tend to start dropping the ball. Then, they start looking for another RPA software or decide RPA is not for them.

I have been receiving good technical support them, and hence I'm sitting on the sidelines. This is because if I didn't get the right support along with the right documentation and KMS, then I would not be able to fix issues first on my own. If I'm not able to do this, then relying on the technical support would be the last thing that I would do. The technical support that Automation Anywhere provides is fantastic, especially their acknowledgment and response times. Their knowledge base articles are quite descriptive. You will be able to fix issues on your own if you are quite tech savvy. Even if you are not, then they're quite detailed enough to follow.

If you don't get the right support, then there is an escalation channel available which you can reach out to. There is a community, where get solutions. There doesn't seem to be any issues with the support currently being provided by Automation Anywhere. I find them quite responsible and available whenever I have issues.

It is quite straightforward doing an initial setup of Automation Anywhere. This is because it has a well-defined installation guide which talks about how to install Automation Anywhere software. However, automation only works when IT support is quite adequate. So, if the IT and infrastructure teams at the client site are not supportive, for example, then I'm not able to provide admin rights or open security ports. That is when the entire installation moves into a messy state. There is a way to cater to such issues. Because this is a new technology coming, if you meet with the IT support team along with the CISO of that particular organization and set the right context and objective that company wants to achieve with automation, this roadblock can be fixed.

Otherwise, I haven't faced any issues with the setup.

We start off with the planning phase. Then, we go into the asset process gathering phase. We map it along with data gathering, wherein we gather data about the collaterals, the documents which are required in the process, standard operating procedures (SOPs), user login credentials, access rights, and business logics. Once that is done, we recommend a target operating model. Once approved by the business, that's when we start development. We start doing regression testing when post development is over. Finally, we do the handover the new app to the customer operations and can deploy the bot.

If I have to do a process discovery, which includes understanding the data gathering and creating an address process map, it takes a maximum five to ten business days (simple process). It takes this amount of time because the SME has to give me their time, and I never get all the information that I need in one shot since there are a lot of business and technical exceptions that I have to cater to. I have to be quite inquisitive in asking in the process, then the process gaps and the exceptions. I have to make a map, follow up with a sign off, then get it close.

A medium level complexity project can take 25 man days and a complex process could take a least a month and a half.

If I am deploying eight to ten processes in a span of six months, I need maximum three developers. If I'm developing out 50 bots in six months, then I need 20 developers.

Once the bots are deployed, I need a support team which works in three shifts. My support team would consist of a solution architect and three developers spread across three shifts. The monitoring team would consist of a solution architect and one or two IT support people. This is for a large scale bot development. If it is a smaller scale deployment, a smaller support team is needed for monitoring.

We have saved customers 400% in terms of time saved by implementing this product.

We implemented automation in an HR domain. We had 60 percent reduced error rates, 25 percent freed working hours, and the response time from the HR department was faster than before. We automated candidate screening, payroll automation and expense management. In finance and accounting, they had a reduction in 70 percent error rates, 35 percent working hours were freed, and there was improved satisfaction for the internal customers after the automation implementation. Finally, in IT, there was 90 percent is the reduced error rate, because in IT everything is binary.

The pricing and licensing of Automation Anywhere plays an important rule in the Indian market because in the Indian market $10,000 USD is too much. Hence, the pricing tends to go down depending on the customer relationship with the partner: A starter pack is $10,000 and an enterprise pack is $100,000. If you go through an implementation partner, you can get good deals. They can save some money. 

An annual contract is really beneficial for support.

I have been working in RPA for almost two to three years now. We started off with Softomotive. Then, we began working with UiPath and Automation Anywhere.

We have (or are currently working on) PoCs with WinAutomation, WorkFusion and Blue Prism.

The biggest difference between Automation Anywhere and their competitors are the spread that they have. You don't need to look out for testimonials on why to use Automation Anywhere. There are big giants who are already using it. The feature list that they carry with them makes them stand out. Their industry first bot, IQ Bot (a cognitive bot), has already won an award for the best technology deployed in 2018. It goes in and extracts data from invoices and applies machine learning if the data is not set to the right columns, putting it back to the right columns, then goes ahead and extracts data from purchase invoices. 

It's the best product that we have at this moment.

Start small. Don't take big steps if you are automating.

I am from the Mechanical Department at a college of engineering. We utilize Automation Anywhere with our students in the mechanical block. I am using it for educational purposes, and we are providing hands-on experiences.

Automation Anywhere is very useful. With Automation Anywhere, we can do any task in the easiest way. If there is any repeated task, then we can replace it with Automation Anywhere to the same work in a short period of time. It helps minimize the work. 

Automation Anywhere is very helpful and interesting to learn for students. It is very user-friendly, so they can easily learn it.

Automation Anywhere is very easy to learn for people who do not have any technical skills. It is very user-friendly. There is no learning difficulty. We can easily drag and drop the required components and make the model we want. We can automate and deploy a function. After one or two attempts, it becomes very clear. It does not take a long time to understand it. We can understand a simple process within thirty minutes, whereas a complex process can take two to four hours.

Automation Co-Pilot is an advanced feature that helps with finding out the next step. It also provides information about more efficient usage. Both Automation Anywhere and Co-Pilot improve productivity. 

Automation Anywhere saves time. The attendance automation that we have saves about two hours each day. We are also able to easily scrape data from structured and unstructured files and write it in the CSV format. IQ Bot does this very well. 

The AI collaboration is the most impressive feature of Automation Anywhere. We can use IQ Bot to extract data from structured and unstructured sources into a CSV file. It is very useful, and my university uses it for the attendance system. With AI integration, we can easily take attendance. 

Other features include easy deployment and automation of repetitive tasks. If we want to automate any repetitive task, we can record it, which is very useful.

It is secure and user-friendly. Automation Anywhere minimizes human effort and time, facilitates learning, and supports automated tasks efficiently.

There are areas of improvement needed, such as complex decision-making skills. When updates are made, the IQ Bot's actions can be affected, leading to decision-making failures. If it had the ability to make decisions in complex situations, the bot would perform more smoothly. More advanced decision-making skills are needed for improvement.

I have been using Automation Anywhere for more than two years.

Automation Anywhere is very stable. I would rate it a ten out of ten for stability.

Its scalability is very good. I would rate it a ten out of ten for scalability.

In the mechanical department, we have more than 130 students. On average, there are 700 users. 

Technical support is easy to access with various communication channels, including emails and personal calls. However, the community forum is sometimes unresponsive. Despite this, personal calls and quick fixes are very useful, providing good technical support.

Neutral

I have experience with Blue Prism from four years ago. Initially, I used both Blue Prism and Automation Anywhere, but Blue Prism required coding, making it challenging. Automation Anywhere's no-code environment made it easier, and I preferred it. My students also favor it for its user-friendliness and affordability compared to Blue Prism. Automation Anywhere allows for easy drag-and-drop actions and is cost-effective for medium and large-scale enterprises.

The cost is high for small-scale businesses but it is fine for medium and large enterprises. Its high licensing cost may affect small-scale businesses. Reducing licensing costs would benefit many users.

Learning Automation Anywhere prepares our students for a better future because the future belongs to RPA Automation. It helps build their automation skills, and we also provide certification to them after learning Automation Anywhere. 

It involves understanding the structure, and once two or three models are deployed, it becomes easier. Using Automation Anywhere is more straightforward than other RPA tools. Bot deployment typically takes three to four hours depending on the process. A simple process can take about thirty minutes and complex ones take two to four hours. There is no time wasted during deployment.

Bots require updates only if there are any changes. Generally, five to ten minutes are enough to maintain the bots. It does not take a lot of time.

I would recommend Automation Anywhere to others. I actively create awareness about it in our classes and recommend it to other institutions for future RPA developers. 

I would rate Automation Anywhere a ten out of ten.

I use Automation Anywhere for a range of automation tasks, including desktop, web, and SAP automation, as well as handling PDF exceptions and facilitating application-to-application automation. Additionally, I establish database connections to perform database automation.

Automation Anywhere is easy to learn and use, even for individuals without technical skills, due to its user-friendly interface.

The learning curve for non-technical users of Automation Anywhere is relatively gentle, allowing them to grasp the basic functionalities and build simple automation quickly.  

Our goal is to reduce manual labor by 200,000 to 300,000 hours over the next five years. We are currently saving approximately 20,000 hours each year through automation, which will result in a total of 100,000 hours saved over five years. The benefits of using Automation Anywhere can be observed within two weeks of implementation.

Generative AI is used in some of our automation processes to eliminate paperwork within a three-hour timeframe.

I have integrated Automation Anywhere with various applications, including SAP, MySQL, and numerous desktop and web-based applications. My experience spans desktop applications, web-based applications like SAP Ariba and other portals, and automation of buying processes. I am confident that I have worked with the full spectrum of applications available in the current market, from desktop-based to cloud-based solutions.

Automation Anywhere can be easily integrated into our automation workflows.

Automation Anywhere saved directors five to seven hours of manual work daily and, from a business structure perspective, more than five times the savings.

Automation Anywhere is easy to use and user-friendly due to its intuitive interface and straightforward implementation architecture, making it accessible even for those without a technical background. Its community edition and clear process workflow make it easier to learn and develop on compared to UiPath or Power Automate, requiring less technical knowledge overall.

The AISense recorder in Automation Anywhere needs improvement in resilience and OCR capabilities, particularly in comparison to UiPath's superior OCR functionality. Furthermore, expanding the Automation Anywhere packages to include a wider range of desktop-based applications would enhance its utility.

Automation Anywhere needs to expand its reach across more industries by strengthening its sales team and increasing its market presence in India and globally. This broader approach will allow them to capture diverse sectors, increasing demand and creating more job opportunities within the company. This expansion is crucial, especially since the current client base utilizing Automation Anywhere remains limited.

I have been using Automation Anywhere for approximately five years.

Automation Anywhere is highly stable, and I rate its stability a ten out of ten.

Automation Anywhere allows for automation at scale, and I rate its scalability as a nine out of ten.

Automation Anywhere has good support features.

Positive

Before using Automation Anywhere, manual methods were used.

The initial setup was easy and took about a week. Two to three people were involved in the deployment.

The deployment was handled by the IT department which involved two to three people.

Automation Anywhere offers competitive and affordable pricing. However, a slight adjustment to align more closely with Power Automate's pricing structure could help them capture a larger share of the market.

I would rate the price of Automation Anywhere a six out of ten, with ten being the most expensive.

Other solutions evaluated include UiPath and Power Automate. UiPath provides better OCR and capture capabilities.

I would rate Automation Anywhere nine out of ten.

When I first became interested in the automation market, Automation Anywhere held a significant presence, especially during its expansion into India. While they continue to grow in the Indian market, they need to increase their market share compared to UiPath. From a developer's perspective, UiPath offers far more job opportunities. To be more competitive, Automation Anywhere should proactively expand its presence in industries like healthcare, telecom, and energy. This would lead to increased adoption of their product and create more job opportunities within the Automation Anywhere sector, ultimately benefiting the entire automation industry.

We have over 25 users of Automation Anywhere in our company.

The maintenance is done automatically by Automation Anywhere.

I would recommend using Automation Anywhere to others. It is a user-friendly tool, and developers can learn it quickly. Implementing automation often requires proof of concept, and Automation Anywhere is a viable option.

We set up a bot that works on the billing system. It uses RPA and generative AI to analyze the contracts of our B2B customers and check information in the IT systems, CRM, billing, etc. We compare and correct an invoice before it's automated to avoid wrong entries for our customers.

We run 14 projects in parallel, generating revenue efficiency, improving customer experience, and saving millions of dollars. Automation Anywhere affects the center of the business. 

In one case, we reduced the time spent on a task from 30 minutes to one minute. Before Automation Anywhere, we used to perform the tasks manually. These tasks account for 20 to 30 percent of the total. We can perform all these tasks in Automation Anywhere much faster than the old process. The tasks are fully automated. It's critical. We don't have more customer complaints about the wrong invoice in the B2B market.

Automation Anywhere's Pathfinder program has supported us to evaluate the maturity of our Center of Excellence.

It was easy to use Automation Anywhere's RPA through API connections, and it works well. It's easy for non-technical users to learn to use Automation Anywhere. We just finished teaching our telecom company last week with Automation Anywhere to democratize the solution. We made a bot for the company to give them the power of RPA and artificial intelligence. They love the tool. It's easy and low-code. I think it will be easy to do citizen development.

Our developers find Automation Anywhere's learning curve to be extremely short. We have good developers who can learn automation anywhere quickly. We have integrated AA with CRM, billing systems, external databases, and websites. It's easy to integrate because there are so many ready-made automations that you don't need to build. It's easy and fast.

Automation Anywhere could improve its integration with Python and other programming languages.

We started using Automation Anywhere last year and, from August to September, created a center of excellence in automation and AI. 

I rate Automation Anywhere nine out of 10 for stability. It's highly stable compared to other automation platforms. 

I work for a global enterprise, so they innovate fast. Automation and generative AI scales up incredibly quickly.

I rate Automation Anywhere support nine out of 10. They respond quickly and know what they're doing. We have a close relationship with our account manager and technical support. This relationship makes the difference.

Positive

We tried UiPath and Blue Prism before deciding on Automation Anywhere. We chose Automation Aware because of its support, which was better than that of other enterprises.

It's easy to deploy, install, and learn Automation Anywhere. We deployed it ourselves without the help of any integrators.

The pricing is comparable to other enterprise solutions in Brazil, such as UiPath and Blue Prism. The setup cost is nothing because we deploy it in the cloud. The licensing model isn't too difficult to understand like other solutions. 

I rate Automation Anywhere 10 out of 10. My favorite part of the Imagine Conference is the hands-on labs. They were impressive. Using generative AI and automation, I made a bot in three minutes. It's my first time here at Imagine, and it's a well-organized event with good information for automation customers. 

I would encourage people to come to the conference to build good relationships and network with peers. The technology you acquire here is crucial. 

We have implemented Automation Anywhere for 2 finance use cases: recurring collections and payment forms processing. To achieve this, we leveraged the platform's invoice-tracking capability and built our bots around it.

We implemented Automation Anywhere to explore more automation possibilities.

We are happy with Automation Anywhere and the good experience it has provided. Automation Anywhere has successfully allowed us to implement our use cases.

We have identified several areas where we could potentially optimize the AI within our automation processes. However, the ultimate decision depends on the cost-effectiveness of automation. While we have a couple of significant use cases that seem well-suited for automation, others involve lower volumes that may not justify the investment. Currently, we're considering Microsoft's automation solutions due to their existing integration with our other Microsoft products. However, we might also explore Automation Anywhere for specific, complementary automation needs.

Someone with little automation experience can still create a bot using Automation Anywhere.

The learning curve of Automation Anywhere is adequate.

The time it takes to train someone to create a bot with Automation Anywhere depends on their existing technical background. For individuals with no prior technical experience, the learning process can take two to three months. However, if someone simply needs to become a casual user of a pre-built bot, a few weeks of training might be enough to get them comfortable navigating its features.

Automation Anywhere has significantly reduced our error rates, particularly in areas like allocating payment receipts and collections. Before implementing it, human error was a major issue. Automation Anywhere has effectively addressed this problem. Of course, reducing human involvement is a natural consequence of automation. However, a surprising benefit we've observed over the past two and a half years is that data quality has also improved significantly. Allocations have become much more accurate, which is an incredible advantage. Initially, the existing data was riddled with errors. Consequently, the automation rate was far lower than anticipated. However, as we progressively corrected the database, the automation rate steadily climbed, and error rates began to decline. It took roughly six to eight months to see the benefits.

Our organization has a defined AI automation strategy. We recognize its importance and have prioritized its development over the next two to three years. This focus on AI, particularly in customer service, will help us gain a competitive advantage in the marketplace.

Automation Anywhere is integrated with our ERP, human portals, supplier portal, and CRM.

Automation Anywhere has been instrumental in saving us both time and money. It serves as a core strategy in our efforts to streamline operations and reduce our reliance on manual labor. This has allowed us to handle multiple workloads with increased stability. We are committed to continuing on this path of automation to further optimize our processes.

While we initially implemented Automation Anywhere due to its inherent strengths, the software landscape has evolved significantly in the past two and a half years. Several competing products now offer superior functionality compared to Automation Anywhere's current capabilities. Microsoft's automation solutions are particularly compelling. They integrate seamlessly with the wider Microsoft product suite, which is often the core software environment for many businesses. This integration advantage isn't present with Automation Anywhere, which operates independently of Microsoft products.

The price has room for improvement.

I have been using Automation Anywhere for 2.5 years.

Automation Anywhere is a stable product.

Automation Anywhere is known for its scalability. This means that financial institutions can leverage it to automate large processes without worrying about the platform's ability to handle the increased workload. In simpler terms, Automation Anywhere can grow alongside our automation needs.

In the past, we relied on other automation applications. However, these applications lacked the flexibility and adaptability of a bot.

The deployment process was successful thanks to the contributions of the third-party implementation team.

The full deployment took eight months to complete.

For the implementation, we leveraged a third-party vendor with expertise in Automation Anywhere.

The positive return on investment for Automation Anywhere is clear after two years of successfully automating a few business processes.

Automation Anywhere, once a competitively priced option in the RPA market, has seen a shift in its pricing strategy. Currently, it stands as one of the more expensive RPA tools available.

In our evaluation of RPA tools, we've considered Microsoft Power Automate and UiPath. Automation Anywhere, while a strong contender, appears to have a steeper technical learning curve compared to the other two options.

I would rate Automation Anywhere six out of ten.

We rely on an external company to handle the maintenance of our Automation Anywhere software.

Companies considering an Automation Anywhere solution should approach it with a long-term perspective. Ideally, they should be prepared for a ten-year commitment. This allows them to understand how the product will evolve and adapt over time. A ten-year timeframe, or at least eight years, provides a significant advantage compared to a two to three-year outlook. By taking a long view, companies can ensure they are well-positioned to benefit from the ongoing development and reshaping of the Automation Anywhere platform.

We use Automation Anywhere to automate tasks throughout the company, enabling our employees to be more productive and conduct more analysis.

We can save money by implementing automations. Before implementing Automation Anywhere, we had a lot of repetitive tasks that weren't adding value. It improved morale by automating some of the boring, repetitive tasks, allowing our employees to focus on more creative, meaningful work.

I like Automation Anywhere's development interface. Our developers love it because it's easier to learn, and they can pick it up quicker than the other tools. We can integrate Automation Anywhere with Slack to get alerts from our bots. 

It's also integrated with our core banking application and many legacy applications that we could not integrate without the Automation Anywhere platform. Around 70 percent of our environment is integrated with it. The integration is fast and seamless. Integrating tools through the APIs is simple, reliable, and efficient. 

We have a lot of ideas for leveraging Automation Anywhere's AI capabilities. For example, we use it to conduct analysis for our clients. We can use it to check a lot of documents. It can not only read but write documents. Using AI, we can run checks to see if a customer has been approved for credit. 

It can help this process go faster, and we can enhance our employee's potential by augmenting their analysis with AI. We are already using generative AI. It has been a huge success because we are using it like a copilot to improve our employees' potential. We can scale it faster with another process in the automation manager. 

We have developers, so all of our team has technical knowledge. However, Automation Anywhere's learning platform is comprehensive and it's easy to learn things on your own. Many of our developers didn't know anything about the platform, but it was easy for them to learn and become fully productive. 

I think there are some opportunities to improve integration with monitoring tools already on the market to make this even faster. We struggle a little when applying the upgrades because the control room has some flaws. That's one advantage of migrating to the cloud. If we do that, then we don't have to upgrade manually. There is a SaaS option, but we decided to opt for on-prem and perform the upgrades ourselves. We're thinking of choosing the cloud options in the next version to make it easier. 

We have used Automation Anywhere since 2022.

Automation Anywhere is highly scalable. That's one of its advantages. It's easier to scale than other solutions. We are a financial institution serving around 26 million clients with only 3,000 employees. We need automation to attend to our operational tasks. Otherwise, it would be challenging to manage all of our clients

I rate Automation Anywhere support nine out of 10. The local support in Brazil could improve. While it has gotten better in the last few months, we've struggled as a global company trying to contact them sometimes. 

Positive

The initial deployment took three months, but it took a year to change the legacy bots to Automation Anywhere. We decided to automate new projects that would yield more ROI before finishing the migration of our legacy bots. 

We get a significant ROI even though the licensing cost is higher than average. The gains we realize from the initial development make up for it. In the last three years, I estimate we have saved around 2,200 hours of labor. To date, we've saved almost $6 million. 

The cost of Automation Anywhere is fine. 

We looked at two other solutions before making the decision to choose Automation Anywhere. One reason was reliability. When we implemented it, Automation Anywhere was already a widely used and popular tool. It has high availability, which is one requirement for a banking solution. It's also easy to learn, use, and implement. We looked at the leaders in Gartner's, such as Blue Prism and UiPath. Automation Anywhere stood out for its development interface. 

I rate Automation Anywhere nine out of 10.