Automation Anywhere Reviews

We have built over 75 automations with Automation Anywhere across various teams in the organization, delivering a high value for our internal teams. We have explored a couple of process transformations with Automation Anywhere using their IQ bots and AI automation tools.

We have integrated applications like SAP ECC, One Source Automation, and SharePoint using Python code. Our company has 25 AA developers. 

AA improves process consistency and reduces human error. We have saved our clients considerable time using Automation Anywhere. While we don't assess the dollar savings, we look at the amount of time saved per project. The tasks were previously completed by hand, but Automation Anywhere enabled a lot of process automation, giving users automation that runs around the clock. For example, we can automate processes to address point-in-time reports so a user doesn't need to wake up at midnight to handle these issues. 

We haven't gotten approval to implement AI, but when we do, I believe it will accelerate the time savings we realize through automation. We will work with other teams to show them the value of AI and automation. 

Automation Anywhere's most valuable feature is its ease of use. It's easy to envision a solution or process to transform with Automation Anywhere from end to end. We can realize the value much faster because it's easy to use and understand. 

All the features are impressive. We haven't had a chance to use the Copilot or other AI features, but the studio is great. It's the platform where we build the bots. The IQ Bot used to be excellent, but the IQ Bot isn't available anymore. I believe it's document automation, which is also very good.

Anyone at any level can use Automation Anywhere. Once you get the hang of it, it's highly intuitive, and the learning curve is short. We started seeing value from Automation Anywhere within a month or so after implementation, but that was with the older version. It's even faster now that everything is on the web.

Training employees using the courses takes a couple of weeks, followed by another week or so of hands-on learning on the platform. It takes about four weeks to onboard a user.

Automation Anywhere can improve its integration. For example, you can't directly integrate Automation Anywhere with SharePoint or third-party applications seamlessly. Adding seamless third-party integration would add a lot of value to the platform. We need to use APIs or Python coding to integrate the third-party applications. If Automation Anywhere could add some connectors, that would be great. 

I'd love to see the ability to build web or mobile applications that are integrated with Automation Anywhere bots, so that a user can work on a web interface directly. Then, it can be linked to the Automation Anywhere bots in the background. They just hit a button, and all the data or information will be used by the bot to do some process in the back end.

We have used Automation Anywhere for five years.

We've never had any issues with stability.

It's easy to build automations and scale Automation Anywhere.

I rate Automation Anywhere support 10 out of 10. The tech support is great. We have a CSM we can contact for information, and they're very responsive. 

Positive

We use the SaaS model of Automation Anywhere, so the deployment was easy. We set up the infrastructure in under a week. We worked closely with the Automation Anywhere folks because we wanted a clean slate. We didn't want to migrate from the older version to the SaaS edition and took it as an opportunity to clean up the bots. It didn't require much effort, and only two people were involved. The upgrade process was simple. Maintenance is minimal. It only takes a couple of people to maintain 75 bots. 

Automation Anywhere's pricing is excellent.

I rate Automation Anywhere nine out of 10. I would recommend it to others. It's intuitive and easy to implement. 

I was working for an airline client that had their processes in the mainframe. The application Sabre that they had was all terminal-based. It was very difficult to navigate and capture everything. We automated a lot of tasks related to validation. For example, when someone booked a flight ticket and tried to cancel it, they needed to give some reason. We had rule-based validation, so we had to validate the reasons and assess them. Previously, it was all manual and terminal-based, and then we used Automation Anywhere to automate.

We also used Automation Anywhere to do a lot of PO manipulation. It was done in an application called Coupa. We used to do that automation with APIs. API automation was very easy with Automation Anywhere. We used it to automate such tasks.

Automation Anywhere was introduced as an RPA tool to facilitate the digital transformation journey of the client organization. They wanted to eliminate a lot of manual tasks and provide quality work for their employees rather than them doing manual activities. They also wanted to make sure that a process was in place. They wanted a very low code or no code automation so that even business people could upscale themselves and automate. They wanted to free up their employees from such manual tasks and have a lot of bandwidth to do some other research.

In the use case related to the cancellation of a ticket, a lot of things have to be handled. When you cancel a ticket, the airline has to make an update at a lot of places. Only then you would get the refund. It involves a lot of processes. They could be related to the meal or something else. Even if you have not subscribed to any add-ons, all the checkboxes have to be ticked, and only after everything is cleared, you get your refund. Before automation, the refund process was very tedious. When they were doing it manually, any mistake could lead to incorrect transactions. For example, they might end up transferring a different amount. It was a very tedious process, and it was handled with the Sabre application, which was not very user-friendly. It was mostly a terminal-based mainframe application. It had a user interface, but a person with good experience was required for it. A fresher or somebody less experienced could not do it. You needed to know where exactly to go, and there were a lot of things that you had to learn to do this process. It was always done by an experienced engineer, and it was very manual involving navigating different screens. During COVID-19 times, there was a shortage of employees, and the airline was handling a lot of regulations, so this manual process became more problematic. At that time, we introduced Automation Anywhere. We were targeting only 50% automation, but we were able to automate 80% to 90%. It significantly improved the time to process a request and reduced the dependency on a senior engineer for the process. The robot could handle the process. We had programmed the robot. It was a very good experience. It helped the client navigate through tough times.

When you decide to automate a process, you try to understand the process in and out. You try to understand the exception scenarios and how to solve them. You prepare a process discovery document. While doing this documentation, you try to streamline the process because Automation Anywhere, as a tool, needs to be configured to automate that process. It forces us to ask a lot of questions, such as what if the file to be downloaded is not there. You come across all such things at the initial phase. That helps a person to restructure the process and fine-tune it more strategically. It saves a lot of time. It has plenty of features to do Excel operations. It has a lot of capability for querying. You can read data from Excel and process it using a query. You do not have to do Excel operations one by one. It is very quick. If a person is taking 30 minutes to do the operation, it takes only seconds or minutes to finish it. It provides a lot of efficiency.

You also have a lot of traceability. You have a lot of logs. You can see what happened after a process. When you have an audit, you have some traceability. A person doing a task does not always document each and every step. He or she would just do the task and finish it off. When you automate the process with Automation Anywhere, because the robot is doing the tasks, you get a lot of logs and a lot of traceability for auditing.

At the initial stages of automation, you also redefine and optimize a process. Instead of downloading 4 Excel files at different places, you try to standardize it. You give a standard name and a standard path. Everything is standardized, and a lot of focus is put on security and data privacy. We are very conscious of not saving it at any location that is accessible to anybody else. Subconsciously, we do all these checks. It improves the security and data privacy aspects. It also leads to process optimization. Like any RPA tool, it saves a lot of time, and it is efficient, and then logs are there as a good source of tracking.

Automation Anywhere is easy. It takes one to two weeks to introduce a non-technical person to this solution. They already have good domain knowledge, and they just need to know how to work with the tool. In about a week, we will be able to train them in basics. We can show them the interface. We can show them what goes where, but they will not be able to develop full automation or know about full RPA coding. They can get the basic knowledge in one to two weeks. Full training will require building a use case. It could be a small use case. If a developer would take four weeks, which includes development, testing, and other things, a non-technical person would require eight weeks. Only then a person will be able to learn completely and become a very good developer.

In terms of integration, there was SAP integration and Sabre integration. There was one more application. I worked only with these applications. If there is a component available, the integration goes smoothly. When you want to go for something customized and you try to build an integration, it is very challenging, but that is common with all the tools. When you try an out-of-the-box integration, it is very easy because they would have already tested that it is working. When you try to build something or customize it, that is when the challenges come. I have seen plenty of challenges with Automation Anywhere when you go for something that is not there in the package. You need a lot of support from the team and a lot of effort. The security restrictions from the organization were also stopping the integration. It was not happening. A lot of errors came, and we had to reach out to the network team and the security team. There were networking and security issues that had to be resolved.

Automation Anywhere has saved time and costs, but I do not have the metrics.

I have not used the recent versions, but it provides a great way to automate. Excel automation is quite valuable. Initially, it was only there in Automation Anywhere. It was not very popular with other automation tools. Excel automation is a very good feature. A lot of back-office activities happen in Excel. It is a very needed feature that Automation Anywhere provides.

In 2021, Automation Anywhere switched from on-premises to cloud. They renamed it as A360. They brought the required changes with this version. Before that, they used to have a line-by-line code view. They did not have a flowchart diagram, but it was very much needed. Because it was low code, a pictorial representation of the code was something that was missing in Automation Anywhere. It was there in UiPath and Power Automate at the time. Automation Anywhere then introduced two views. That gave people the option to use the view that they were comfortable with. That was a very brilliant move. Having two options made it very accessible.

It is very user-friendly. The AI capability that nowadays I am seeing in Automation Anywhere is very good. They have plug-and-play AI solutions. You do not need to know a lot about coding or AI to implement AI in your automation. You can just use their plug-and-play solutions. That is where its real strength is.

Automation Anywhere is easy, but the Automation Anywhere courses are not so easy. All RPA tools have their own academy where business users can go and learn the solution and do things themselves. Automation Anywhere courses are a little bit complex to understand. You need a little bit more time, and accessibility is also a little bit of an issue. They should focus a bit more on the academy and learning materials on their portal. The content should be easy to understand. It is not easy to grasp for a non-technical person. It should be easy for citizen developers. Also, their certification is very costly.

There should be more visibility as an RPA product. Every organization is trying to stick with certain tools. I like Automation Anywhere, and I would like to work with it, but I am not getting an opportunity. Automation Anywhere is not promoting itself to other organizations. Organizations are moving towards Power Automate and UiPath. It could be because Automation Anywhere is not reaching out to companies.

Their community events are also less. There are not many developer events in the cities where IT is there. In Bangalore, India, most of the IT companies are there, so we get to go to a lot of conferences. We get to hear a lot from other vendors, but Automation Anywhere's events are very limited. They should take care of their presence in the community and companies.

They should introduce videos for the new features. They should promote new features. They should be known to people. They should be accessible to people. Only then developers or companies will know about it. Only then, it will get used. There are probably plenty of good features, but they are not known or explored.

I worked with Automation Anywhere for 2 years.

It is a stable product. I would rate it a 7 out of 10 for stability. It is not a perfect product, but it is improving every day.

It is not very scalable. I would rate it a 6 out of 10. After you have built your robot, if you want to make some changes, you can do that, but if you built a robot and you want to make it an AI-enabled robot, it is quite a challenging task.

There were many users of this solution. I was a part of the Center of Excellence. The finance team and HR team were also trying to use it. There were more than 50 people for this solution.

I was getting good support from them. I would rate them a 9 out of 10. They were always very helpful to me. My colleagues have had a bit of a bad experience, but I did not. I have raised a few tickets, and every time, the person was attentive and helped me out. They were very patient. They were straight to the point. They knew the technology.

Positive

I am working with UiPath and Power Automate. Automation Anywhere has got its own benefits and its own strong points, and the same is applicable to other vendors. It is just about which one your organization is aligned with and which one your organization has chosen to go forward with. However, other vendors are better in terms of reach. Even if I am not working on Power Automate for six to seven months, I get to learn about it. I see a lot of things on LinkedIn. There are communities where I can go to learn and keep myself updated, whereas, about Automation Anywhere, I do not see much information. I have to exclusively go and spend a lot of time to find the information. That is where I see the difference.

It was on-prem before, and then we migrated to A360. It was already deployed when I joined, so I do not know about it, but migration took 4 to 5 months.

There were 4 people mainly focusing on migration. It was a bit complex because it was new, and there was not a lot of material available online. It was a little complex, but later, it became smooth. We reported a lot of bugs, and other people also reported them. It was very smooth.

It is cost-efficient in terms of licensing. I found their support good when I was working for the airline client. However, I hear from my managers here that the support price for Tier 3 or premium is a little higher. That is why we are not going for Automation Anywhere. Its price was okay for our client, but for us, it seems expensive.

Automation Anywhere was a tool that was decided by our client. They were very much satisfied with how work was progressing. It gave them faster results, and it helped them navigate through the Covid-19 situation.

I would recommend Automation Anywhere. It is a very solid product. I have always vouched for it. I see a lot of potential because it is very easy and it was a stable product when I was working with it. They were very careful about their releases. They were not releasing a lot of things, which is something I see in other products. With Automation Anywhere, each release is very carefully tested.

They introduce new features, but I have noticed that in India, the market for Automation Anywhere is not very big. I am not getting to work on Automation Anywhere because companies are moving to Power Automate and UiPath, so I am not able to learn it more. It is difficult to get hold of this solution.

In terms of our organization’s perspective when it comes to automation and AI, specifically Generative AI (GenAI), we want about 50% of the income coming from IT and services. Automation and AI are placed at the top of the strategy. We are moving towards RPA plus AI and ML. It is almost like hyperautomation or intelligent automation. This is one focus area, and another one is Pure Generative AI and data. The data part is handled by a different organization. We are looking into how to drive insights from data analytics and how to leverage the GenAI technology outside and derive value from it. These are highly focused areas.

I would rate Automation Anywhere an 8 out of 10. I liked working with it.

We use it for P2P, AP, O2C, AR, inventory management, finance and general ledger, and HR.

Moving forward, we see opportunities to operationalize AI within our organization for loss cash discounts, payment term mismatch, credit blocks for vendors, duplicate invoices, accounting entries, and invoicing in SAP.

By implementing Automation Anywhere, we wanted to achieve productivity and decrease the complexity of the processes. The key issue has been the complexity. RPA is not meant for complex processes. When a process becomes complex, we face a lot of errors. That creates slowness of processing, some interactions at critical moments, and frustration in the business because the job is not done. As an alternative, we have to work manually.

We built many complex bots, and that was not the best strategy. It is better to simplify and then automate, and not automate to avoid simplification. When you take this wrong approach, you have to deal with many technical issues, and you are not able to leverage and benefit from the other tools as part of the automation itself. In the business roadmap of an RPA project, there should be some reporting or dashboards of bots' portfolio so that you can see the percentage of successful processing, the rate of failures per bot, and the rate of exceptions. There should also be something to measure the return on investment to be able to say that this bot is meeting expectations and productivity. It was worth it to invest in this bot, and it costs less than manual work. If the bot is always facing issues, it will be better to come back to manual processing. We should not move from manual to automation without thinking about simplification. We need to simplify first and then automate.

We have a centralized infrastructure, but we have a decentralized business strategy. We gained 60% productivity, which is at a high level.

Automation Anywhere is easy to use for business users who do not have tech skills, but first, they need to be able to play the role of business analyst. You should not have many points of contact. You should have a single point of contact, which we call SPOC, and this person should be a business analyst. This single point of contact should collect all the requirements and needs and be able to communicate them in a structured way in order to enable the solution team to tackle the points. It is easy if the person who is supposed to do it follows the learning of the business analyst and is able to speak English. We have English speakers because we are in a multinational group. They should also have a minimum level of experience in IT or in general business. If the training is intensive, it takes three months to train non-technical employees on Automation Anywhere usage.

The RPA automation itself is valuable. We are not using the other components that are part of the platform much because we want to first stabilize the platform, the environment, and the infra.

It could be improved in terms of the global analysis of all the issues caused by the dependency components. For example, if bots are running on virtual machines on Microsoft Windows 2019, sometimes an issue might come from the virtual machine. Automation Anywhere should work closely with Microsoft or any other editor with which there are some issues occurring and stopping the bots from running properly. They need to collaborate together to enhance and improve the platform and the dependencies. It should not be that because the problem comes from Microsoft, Automation Anywhere does not tackle the issue. They should tackle the issue even when they are not responsible 100%. Microsoft or any other editor should work with Automation Anywhere.

I would like them to include process mining.

I have been using Automation Anywhere for three years, and I have been using UiPath for two years.

I would rate it a five out of ten in terms of stability because of the issue of dependency components, such as Microsoft components.

I would rate it a seven out of ten in terms of scalability.

Their support can be improved in terms of understanding the issue more deeply and involving enough resources based on the criticality or urgency of the issue. They should involve the right resources and the right number of resources. If we need an architect, they should bring us an architect. If we need an engineer, we should have an engineer in front of us. They should provide the right person at the right time.

Neutral

I have worked with UiPath. The move to Automation Anywhere was not my choice. It was a group choice.

We have a hybrid cloud. The implementation is easy if you are business-oriented, you first tackle simple use cases, and you involve all the teams. The complexity is always there, but to have less complexity, it is important to ensure these three elements. 

We include people from development, monitoring, management of development and monitoring, central IT management, and central business management.

In terms of upgrades, it is difficult to upgrade Automation Anywhere. The upgrades of Automation Anywhere are sometimes not adapted to the clients. They sometimes choose to upgrade the platform during a critical period, such as accounting month-end closing. It is definitely not the right moment to launch the upgrade. Automation Anywhere sometimes pushes general upgrades during critical periods. The best will be to take into account the constraints of the clients in order to not make it difficult for them.

In terms of maintenance, if the bots are running 24 hours a day, you need three people or at least two people for monitoring. The upgrade of bots requires one developer.

You get a return on investment only after 18 months. You can get 50% savings.

It depends. For example, for my group, we are centralizing the infrastructure in Paris. Our contract is signed with Automation Anywhere in France. The currency and the pricing of Automation Anywhere in France can appear beneficial and interesting for Germany and Scandinavian countries, but when we share our infra and are internally charging other countries such as Poland, Brazil, or some other country with a lower currency value as compared to Euro, it becomes less beneficial. They would prefer to sign the contract directly with Automation Anywhere because they will benefit from a price that is as per their local market.

The price works well for France, but it becomes a bit complex when you centralize it for all the countries or groups. In the international context, you have to propose something a little bit tailored for some countries, such as Romania or Brazil.

When it comes to automation and AI, I always think about being business-oriented. Always start with the needs of the business and do not automate just for automation. You have to think about relevant use cases and also scalable use cases. In a multinational group, it is important to not think individually. This way you can collaborate more and reuse more things. You can reuse the components that have already been built. It is also economical.

Each center of automation should have a governance plan. The governance plan should be very precise, and it should expand the roles. Each stakeholder should know what to do, when to do it, and how to do it at each cycle or phase. After that, you should come to the functional and technical aspects. Without a governance plan, nothing is possible.

Overall, I would rate Automation Anywhere a seven out of ten.

Automation Anywhere is an RPA tool. The use case is the same for all automation tools. In my most recent project, I've used it for three-way invoice matching and sending it to the accounts for verifications. The process was a mixture of IQ bot, which is an OCR from Automation Anywhere, and then other RPA bots. 

I've used it in health care, where people apply for insurance applications to the insurance companies. 

I have implemented more than five hundred use cases as of now.

It's helped manage repetitive processes. If there's a repetitive process, that is our best use case, and we can pitch to the customer that we can make it shorter. Then we save them man hours and increase their efficiency and accuracy. 

For example, mostly in finance, when companies are preparing the salaries and have to prepare 1,500 payments for employees, sometimes they make mistakes, and they have to spend time on that. 

We can instead provide a fixed format for the robot that they have to follow every month, and it saves a lot of time, a lot of man hours. One of our customers here in the Middle East has saved around 10,000 man-hours for a telecom company with the help of 50 to 60 robots initially, and now the same company is using around 4,000 robots now. 

It helps save time on manual tasks. Compared to manual input, the results are much better, faster, and more accurate. For example, we have clients that can now easily process 10,000 invoices in one day. They have around 55 employees for that. We can augment the workload with a root, and if an employee wants to take a holiday or needs sick leave, other employees don't have to pick up the slack. Robots can input information into the system. 

The era of automation has changed. It's time for hyper-automation now. RPA is moving from just handling repetitive tasks to allowing for AI and offering automation plus conversational AI. It will help me. Soon I will be able to use it in WhatsApp, and all of the information can be entered, and you can initiate appointments, et cetera. RPA plus conversational AI plus AI-enabled OCR systems will be the future. 

There are a lot of great features, especially the IQ bot. It has very good accuracy on invoices. Previously, we were dependent on different software, and now, we can build in Automation Anywhere only.

It's easy to use for non-technical people. It's not rocket science. A business user might take a few weeks or a month to learn it, and then they will be quite capable of doing things themselves. A technical person may learn it in 15 days. Everything needs time; however, the learning curve is not so bad. A lot of things are available to help with learning. If someone spends one or two hours a day, they will pick it up. You can Google information or watch YouTube videos. There are hundreds of demos, materials, and more free of cost.

We do use CoPilot. We try to build a center of excellence with all customers, and we're giving them training around any bottlenecks they have.

The solution has helped us increase productivity. How much of an increase differs from customer to customer. Usually, it improves by 20% to 30%.

There's lots of integration possible. We've integrated with business tools like Oracle, SAP, and Salesforce. We can integrate easily into various workflows and APIs. We can access APIs with just a few clicks. We can also build out a UI-based integration.

It's helped us save time. Every customer saves a different amount of time, percentage-wise. Some can save hundreds of hours.  I've had a client save 30% of their time over the past few years thanks to automation. 

There is a dependency issue around the control room. If the control room is not working, the bots will not work. When that happens, we have to wait for the control room to go back up. Other tools in the market do not have this issue. If something is down, it means everything is down.

I've been using the solution for three years now. However, I've worked with automation in general for six years. 

The solution is stable. It's good software. It works well. 

The product scales well. 

Technical support is good; however, sometimes it takes a while to solve problems.

Positive

I previously was using UiPath. It's quite easy to use. They are both very similar solutions. 

I was mostly involved in the infrastructure, so I was not directly involved in the deployment. My understanding is that it is not difficult. However, when we upgraded it, we had challenges. 

There is some maintenance required. Normally, it works fine. Sometimes, there may be migrations or updates required. Only one or two people need to handle maintenance. We don't maintain bots. However, we just deploy them. Maintenance can be completed by the customer, and it might take five to six hours or one day at a maximum. 

Compared to Microsoft, the solution is expensive. However, compared to UiPath, it's fairly low - maybe 25% less. Generally, within the market, the price is average. It's competitive.

I'd rate the solution eight out of ten. 

We're a reseller. 

Specifically, we use the solution for SAP where we have particular SAP processes that need automation. 

There were multiple processes where implementing a bot allowed us to automate processes and allow it to perform backend tasks. For example, employee onboarding, or creating orders. 

We were able to remove manual tasks and we were able to justify the processes based on the ROI witnessed. 

We see opportunities to operationalize AI. We aren't using it yet, however, in the future, we are looking to it. At this time, we do not have any AI use cases. 

Being able to connect with third-party tools is the best feature.

All RPA tools we are using have the same benefits in terms of automation.

The learning curve is okay. Practicing it is the key thing. Doing it over and over will help a person get comfortable. We do not have a lab environment where we can use and test it. That makes it difficult for users. They need to spend time with it, to play with it, to have a hands-on approach.

It took me two weeks to learn how to do an implementation. Going from the lowest knowledge levels to more of an expert takes a month or two. 

We have a few different tools and operating systems. It works well with other application data or operational items. 

With respect to your use case, it's easy to use and easy to implement. However, sometimes if there are complex requirements, the automation of processes gets a bit more difficult. 

If you come across any process, it can be automated via Automation Anywhere. However, companies need to better justify the ROI before usage - otherwise, they might spend money on things unnecessarily. 

I've been using the solution for around three years. 

It's a stable product. 

The solution can provide automation at scale. 

Technical support is quite responsive. Very rarely do I need to connect with the team, however, if I need to reach out, they are very good in terms of their response. 

Positive

I also use UiPath and SAP IRP. We work with different tools according to requirements. 

The initial setup is easy. It has its own orchestration and you just need to deploy it.

Any maintenance would fall under your organization's contract. 

We have saved us both money and time. 

The pricing is reasonable. The money you spend will be worth it. 

We are an Automation Anywhere customer. 

I would recommend the solution to others, so long as they have some previous knowledge before setting out. 

I'd rate the solution nine out of ten. 

We are in the retirement industry. We use it for application-based automation. We are trying to mimic our operations to redundant business users' tasks, like clearing claims and loans.

We are using version 10.7. We are currently trying to upgrade to version 11.3.

We use Bot Insights. Business users utilize Bot Insight dashboards to get analysis.

In the 10.7 version, the back-end port for the MetaBot password has looping. This has been a type of limitation. Now, we are upgrading and integrating the Control Room, which is a validating feature.

I would like them to add OCR features. This would help us deal with unstructured data and we can get more data out of images.

I would like to see more features related to artificial intelligence. 

The latest version is more stable. We have mostly legacy applications. We do interact with Automation Anywhere support for patches and DLLs which are compatible with our legacy applications. Maybe after our upgrade, we can expect more stability.

In couple of months, we are looking to upgrade. We have set up our environment for integrating in AWS into our architecture. We are setting this up now and planning to install Automation Anywhere 11.3 to see how it is.

It is scalable. Since we have only had it one year, we are still looking into the scalabilty factor.

The technical support is good. They are knowledgeable and don't waste much of our time. They are quick in resolving things by identifying the exact root cause. 

We try to resolve the issue from our side first because we are trained in the product. It is only when we can't solve the issue that we contact support.

The initial setup is straightforward, except when setting up with cloud-based services, like Amazon. The cloud-based setup process is complex.

Automation Anywhere came in and helped set up the tool for us since it was initially new when we onboarded it.

It has saved us a lot of hours, manual effort, and we can focus on more important tasks, which helps us with our ROI.

We purchase on a bot basis. Our costs are approximately $5,000.

There are a lot of vendors out there, like Blue Prism and UiPath. However, A2019 offers cross platform and single point, which is why I would recommend Automation Anywhere.

I have been very impressed with the A2019 version. This version is phenomenal. 

We use Automation Anywhere to automate specific use cases for our clients. The majority of use cases fall under the logistics and finance departments.

Our organization utilizes Automation Anywhere on the Automation Anywhere private cloud infrastructure.

We implemented Automation Anywhere to automate repetitive tasks and save humans time to focus on other tasks.

Automation Anywhere is easy to use with basic knowledge or training.

The learning curve is easy. We can learn how to use it within one week. There are a lot of courses available for Automation Anywhere.

Automation Anywhere Co-Pilot is designed for situations where humans and bots work together, especially useful when users need to enter specific details during the automation process itself.

It has helped our clients significantly increase their production and has freed up time for employees to work on other tasks.

We have integrated Automation Anywhere with our SQL database.

Adding automation into workflows and APIs is easy.

Automation Anywhere helps save organizations time and money. 

Automation Anywhere's OCR functionality stands out as the most valuable feature for us, as it allows us to swiftly extract data for repetitive tasks, significantly boosting our efficiency.

OCR technology could be more inclusive by offering a wider range of supported languages, as its current selection is limited.

I have been using Automation Anywhere for four years.

Automation Anywhere is stable.

Automation Anywhere does a good job of providing automation at scale.

The scalability of Automation Anywhere has impacted our ability to expand across more processes.

There was a time when the technical support was not able to provide an exact solution for my query.

Neutral

While I've used UiPath, I prefer Automation Anywhere for its user-friendly interface and competitive OCR capabilities. Automation Anywhere's bi-directional flow, allowing both graph and sequence views, offers greater clarity compared to UiPath's linear flow.

The initial deployment is straightforward.

I would rate Automation Anywhere nine out of ten.

Automation Anywhere requires maintenance and updates semi-annually. For an experienced person, it is an easy task.

We have eight people on our team who utilize Automation Anywhere.

I recommend taking advantage of Automation Anywhere's trial version to thoroughly test its capabilities within your specific environment before committing to a full deployment.

We sell Automation Anywhere to customers who want to automate their processes within the hospitality industry.

Our customers can deploy Automation Anywhere both on-premises and in the cloud.

It is easy to learn and use Automation Anywhere.

Learning to automate using the solution for simple processes in HR and IT is easy. For areas such as finance, the training takes a few months and requires a technical person to train the team.

Integrating with co-pilot is straightforward when using SAP, Oracle, Microsoft, or other international systems. However, challenges arise when integrating with in-house systems.

Co-pilot helps increase productivity for our customers.

We often integrate SAP, Oracle, and Microsoft with Automation Anywhere. There are no issues with the integrations as long as we configure everything properly.

Automation Anywhere enables our customers to achieve savings of over 60 percent in time and money. While employees may take breaks and vacations, their automated processes continue to operate seamlessly without interruption, ensuring a consistent flow of work.

The ability to automate renewals of government licenses four times a year is valuable.

The marketing for Automation Anywhere has room for improvement.

I have been using Automation Anywhere for three years.

Automation Anywhere can provide automation to scale as long as the organization has the budget for it.

The technical support is great.

Positive

I use both UiPath and Automation Anywhere. UiPath has a more aggressive marketing strategy and a larger market share. However, our banking, insurance, and high-level customers prefer Automation Anywhere over UiPath.

The deployment time depends on the number of processes being automated.

Despite being less expensive than UiPath, Automation Anywhere remains cost-prohibitive for many small and medium-sized businesses.

I would rate Automation Anywhere nine out of ten.

Our customers are all enterprise-level. 

Automation Anywhere does not require ongoing maintenance and offers 24/7 support if any issue arises.