Automation Anywhere Reviews

We use Automation Anywhere for process automation.

Automation Anywhere has enabled us to eliminate manual, time-consuming tasks, and increase accuracy within our organization by automating them.

We witnessed the benefits of Automation Anywhere within six months of its deployment.

Automation Anywhere helped reduce the workload of our P2P billings by around 60 percent.

Automation Anywhere helped our organization increase its automation consumption by 25 percent on our billing automation once we resolved all the background issues.

Automation Anywhere performs efficiently.

Automation Anywhere is difficult to use and could be made more user-friendly. The GUI needs to be improved.

Using Automation Anywhere can be extremely difficult for individuals who lack technical skills.

The learning curve for Automation Anywhere is challenging. We should not need to rely on a vendor to handle the solution. The end-user should be able to use the solution independently.

The automation at scale has room for improvement.

There are many features missing from Automation Anywhere, including cloud collaboration tools provided by Google and Microsoft, that I would like to see integrated into the solution.

I have been using Automation Anywhere for three years.

Automation Anywhere is stable. I rate the stability an eight out of ten.

Scalability involves both the customer and the vendor, requiring significant effort to increase due to its lack of user-friendliness.

We experience difficulties in getting our issues resolved when dealing with technical support.

I used Microsoft Power Automate, which was not a great application at the time. However, it has now become easier to use, more cost-effective, and more scalable compared to Automation Anywhere. As a result, we are considering switching back to it.

The initial setup was complex. The vendor was unfamiliar with the process, and there was no guidance from Automation Anywhere regarding the requirements. According to Automation Anywhere, we were supposed to simply follow the onscreen instructions and click "next," which should have taken a maximum of one hour. However, due to an error and misunderstanding, it took us around three days instead.

The deployment started at the control room, then the client, and finally the developer.

One person, who was an Automation Anywhere specialist with infrastructure knowledge, was used for the deployment.

We used a vendor for the implementation.

To realize a return on investment, we must utilize Automation Anywhere for several years.

Automation Anywhere is significantly expensive. The cost is at the highest end of the spectrum.

In addition to the licensing cost, let's say, $1,000, we also have to pay the OEM vendor fee, which can be around $150. Furthermore, we are responsible for the payment of managed services, and occasionally there are additional charges for maintenance.

We considered several options, including Blue Prism, before choosing Automation Anywhere.

I give Automation Anywhere a six out of ten.

When I joined my organization, we were using Automation Anywhere. Consequently, I am currently using it. However, all the features are also accessible through Microsoft Power Automate, which offers a free upgrade.

We attempted to train non-technical staff members for one month to utilize Automation Anywhere; however, learning proved to be quite challenging. As a result, we ultimately abandoned the endeavor and opted to hire a technical professional.

Automation Anywhere requires technical personnel who can write code to utilize the solution, making it challenging to integrate RPA bots, APIs, business applications, and documents. We are compelled to hire a vendor to write the code, which is not a practical approach.

I would recommend Microsoft Power Automate over Automation Anywhere because Automation Anywhere is excessively complex and challenging to use.

We have three users across three teams who utilize Automation Anywhere in our organization.

Automation Anywhere is self-maintained unless there is an error.

I advise exploring other options before settling for Automation Anywhere.

We use Automation Anywhere in the finance domain for tasks such as data reconciliation, data identification, and aviation operations.

We implemented Automation Anywhere to address our outstanding invoices, purchase orders, and quotations from multiple vendors. We utilized the IQ Bot feature, which is integrated into the OCR system.

For technical individuals, Automation Anywhere is easy to use.

The learning curve is favorable for non-technical staff, as it typically takes between two to four weeks before they can start automating with Automation Anywhere.

Automation Anywhere's capability to deliver automation at scale is commendable. We possess the ability to scale up to multiple users across organizations. In fact, I have successfully executed this RPA using a report containing one Lakh operations, which is equivalent to one hundred thousand.

Automation Anywhere has helped our organization increase its automation consumption. We were able to showcase the use cases and case studies we have completed to market our abilities and services.

IQ Bot is the most valuable integrated feature of Automation Anywhere.

For business users, the solution is complex and could be made more user-friendly.

It is not easy to integrate APIs with Automation Anywhere without a good knowledge of APIs.

The pricing of Automation Anywhere is higher compared to other solutions on the market, such as Microsoft Power Automate and UiPath, and it has room for improvement.

I have been using Automation Anywhere for five years.

Automation Anywhere is stable. We can rely on it without encountering any issues.

Automation Anywhere is highly scalable.

The quality of technical support relies on the partnership we maintain with Automation Anywhere. Gold partners receive excellent service. As long as we maintain this relationship with Automation Anywhere, we can expect consistently good service. However, if the partnership is not in place, it may take some time, but we will still receive some answers eventually.

Positive

We still use multiple RPAs depending on the customers' requirements, including UiPath and Microsoft Power Automate.

UiPath has the ability to integrate with other products, whereas Automation Anywhere has limitations in integrating with APIs and other OCR tools.

We will see a return on investment eventually, but we need to be patient in order to realize the potential that Automation Anywhere offers three years down the line.

The price for Automation Anywhere is high. I would rate the cost an eight out of ten, with ten being the highest cost.

I would rate Automation Anywhere eight out of ten. The integrations and pricing model are areas that need improvement. However, Automation Anywhere is a very effective tool, offering its own internal solutions. Automation Anywhere eliminates the need to rely on any other third-party solutions, which is a significant advantage.

For organizations interested in utilizing API automation, there are several tools available in the market. Additionally, numerous BPM tools can be employed for API integration. However, if they require desktop automation or process automation, Automation Anywhere is a recommended tool.

Our IT department maintains the solution. We maintain the bots once a quarter for one hour.

We are using Automation Anywhere to automate our reports. We are an insurance firm, so we need to ensure that we send out notifications to our customers day to day to announce when premiums are due and so on. We're automating the process so that, rather than sending out manual messages to customers, we can automate these messages. 

We were manually tracking all the premiums and all payments that are due from customers and so on. Now, with Automation Anywhere, at least every month, on a certain date, we have the pre-trained notifications being sent out to customers. It's saving us time.

Before the installation, we had a manual process for notifying customers. We'd have to get an excerpt out of the system, get a CSV file, then have someone look at it, and manually filter, for example, what are the due amounts, et cetera. So all these processes have been automated now from our side.

Automating the entire process for us has been extremely beneficial. Earlier there had to be proper dedicated resources who had to take a report and so on, and it would take a lot of time. Our resource utilization has gone down drastically for this activity now.

It is kind of difficult for business users to use the product. In our case, we didn't really have any in house team who were able to process the mapping and everything. Now this is done by Automation Anywhere.

Being the end user, we didn't really have to get into a learning curve as such since our vendor partners were able to map everything for us as per our requirements. There was not much training that we had to do.

We have Oracle Finance incorporated with the solution. It's pulling our data directly for us. We do not have many use cases are in the inline environment. 

Automation Anywhere helped save time and costs. In our scenario, it has drastically helped us as there used to be a proper dedicated team who had to do these manual activities. That has been cut down, and the system is taking care of everything for us. 

Applications like Microsoft Power Automate do have zero-code systems. I've not done much research on Automtin Anywhere in comparison. However, if Automation Anywhere could also have something of that sort, that would be a game changer. I see that Microsoft has already added all sorts of AI capabilities that can support users who are trying to automate any process—including building reports. That will eventually help a lot. 

We've been using the solution for over three years now.

So far, we have not faced any issues. 

We only use the solution in our finance department. For us, the solution is scalable enough. I'd rate scalability seven or eight out of ten.

I'm not really raising any tickets with technical support.

We did not previously use a different solution.

I wasn't involved in the deployment of the solution. 

We do not really have any maintenance. 

The pricing is still pretty high. If I have to consider Power Automate from Microsoft, I have to consider that that application is covered in my Microsoft licenses, and that would still save me a good amount of money.

We didn't evaluate other options. 

We don't use any AI yet. Generative AI is something that management is still not really keen on focusing Automation Anywhere on. As AI advances, there might be some initiatives that might be pushed down from the CEO side. So far it's tough to pick up as AI is still at a very early stage from a use case standpoint for insurance. If there are some tools that are coming into play, we will then consider investing in them and maybe try to incorporate them in our current setup.

I'd rate the solution nine out of ten.

Gping with Automation Anywhere was an organizational decision. However, Power Automate would also do the job for most companies. If cost is a concern, users can still go with Power Automate under a Microsoft license. 

I have built multiple solutions. Many times we have used Automation Anywhere for data entry. At times, we have used it for Excel Automation tasks. We have also used it to create a virtual assistant agent to improve employee productivity and remove manual tasks.

We built a solution for an airline client where they had to scrub more than 5,000 PNRs on a daily basis, which was not possible with manual tasks, so we deployed a bot there. The bot is doing the scrubbing on behalf of the agent and sending the report at an interval of one hour. Because of this, we could achieve 100% more productivity. Previously, such tasks were done manually. After automation, there is no need for any person to sit for this task.

We are not only using it to automate manual tasks. We are also using it to overcome other challenges.

We are using Automation Anywhere with other applications. We have Python scripts and Java scripts. We do face multiple challenges while automating. Sometimes, Automation Anywhere does not have the required compatibility, so we have to go with another application. For example, if we want to do some kind of highlighting in an Excel file, it is not possible with Automation Anywhere. In such cases, we have to go with some third-party tools, VBA script, PowerShell script, etc.

Automation Anywhere has been helpful for tasks that are repetitive or do not require human intervention. If human intervention or decision-making is required, that task is not possible with Automation Anywhere. Also, if a task is using multiple applications, it becomes complex for Automation Anywhere or any RPA solution.

Automation Anywhere is not very hard to learn for business users. Like any tool, it requires some learning. It takes one to three months for a business user to use Automation Anywhere. There are many learning resources available at Automation Anywhere University. There are complete or end-to-end courses available about Automation Anywhere. You can also do certification in Automation Anywhere.

Automation Co-pilot has been helpful when any human intervention is required in the RPA process. If I need human intervention, I can use Automation Co-pilot where a human can intervene and make a decision on the basis of the data. Based on the decision, we can go ahead with the remaining processes. This is now possible. It is a very useful feature.

It improves productivity. Previously, there were many manual tasks that people had to do on a daily basis. Those tasks are now taken care of by bots, and people can focus on other tasks. It has improved productivity by 30%. We have deployed Automation Co-pilot for 700 users, and there is about a 30% increase in productivity.

We have more accuracy. Bots are more accurate than humans. Previously, there were high chances of human errors. With automation, errors have been reduced. There is more productivity and accuracy.

We have integrated Automation Anywhere with multiple applications. We have integrated it with Salesforce. We have integrated it with Windows services for Windows-based automation. We have also integrated it with other applications based on the requirements.

We have seen time savings, but it is hard to measure time savings. The time savings vary from process to process. For example, it takes a person three to four hours on a daily basis to download the reports, do the scrubbing, and generate the report. With automation, such repetitive tasks can be performed by a bot, and the person can do more productive tasks.

Similarly, the cost savings also vary. Sometimes, we are able to save more. It depends on the data and volume.

It is easy to learn and easy to deploy. That is the best part compared to the other RPA solutions available in the market. Automation Anywhere is easier than UiPath and Blue Prism.

In terms of cost, Automation Anywhere is cheaper than UiPath and Blue Prism. These are the advantages of Automation Anywhere, but other solutions have their own advantages.

There is a limitation with Automation Anywhere where if you want to build your own packages and deploy them, it is very difficult.

Integration with other applications can also be difficult at times.

Except for Automation Anywhere University, there are not a lot of education resources available for Automation Anywhere. They need to build a strong community for Automation Anywhere where any user or developer can post questions and get answers. That would make things very easy for us.

Its stability and support also need improvement.

I have been using Automation Anywhere for close to five years.

Since the last two updates, we are having issues with Automation Anywhere. Our automation is not working properly on the Chrome application. They are saying that it is because of Chrome. From the stability point of view, I have a little bit of doubt.

I would rate Automation Anywhere an eight out of ten for stability.

It is scalable. I would rate it a nine out of ten for scalability.

We have about 26 people in our RPA team. In my organization, there are about a thousand people who are impacted by Automation Anywhere's automation on a daily basis.

We have raised multiple tickets with Automation Anywhere, but we were not able to find a proper solution from them. I am not very satisfied with their support.

Their support needs improvement. They do not have a proper answer or justification about why we are facing certain issues. When we raise a ticket, we want an RCA so that we do not face the same issue the next time. They are not able to provide an RCA. That is the main issue. I would rate their support a seven out of ten.

Neutral

I have a lot of exposure to UiPath and Blue Prism. As compared to UiPath, Automation Anywhere has many limitations. Queue-based workload is not very feasible with Automation Anywhere. It is very difficult to use for that. I do not see many users using queue-based automation. That is a limitation that we have right now. UiPath and Blue Prism are good in this aspect. The queue implementation is very easy, and there are multiple things that we can achieve from the queue.

It took about four weeks to deploy Automation Anywhere on-prem, do the basic settings, and do all kinds of installation.

Currently, we have to upgrade our license. Previously, we had the enterprise version with a limited license. We are now expanding the license. 

For deploying it on-prem and doing the installation, we have our IT team with about seven people.

We also have seven people to support us if there is any issue with the Automation Anywhere service or any difficulty with the VM on which we have deployed Automation Anywhere.

Over the five years, we have seen 50% to 60% ROI.

Automation Anywhere is cheaper than UiPath and Blue Prism. From a market point of view, Automation Anywhere is reasonable. Any organization can adopt Automation Anywhere.

If you are looking for an RPA solution and have cost restrictions, I would recommend Automation Anywhere. It is easy to use.

We are still evolving in terms of RPA. We have a roadmap. We have not yet used the AI capabilities of Automation Anywhere. With the help of AI and other technologies, we will be able to achieve more productivity. We are looking into GenAI and RPA AI. There are so many things where we can implement AI, but as of now, we do not have the right project for that. We have to figure out where we can use it.

Overall, I would rate Automation Anywhere an eight out of ten. There is a lot of scope for improvement.

We mainly use Automation Anywhere to automate or mimic manual business processes. We use Automation Anywhere to develop bots that mimic human interventions in business applications such as SAP and web report applications. We use Automation Anywhere to automate human actions in the applications.

By implementing Automation Anywhere, we mainly wanted to automate business processes.

I am a developer, and I am using Automation Anywhere to develop automated tasks for business users. I am not a business user. Before automation, business users were manually updating the data into the portals or desktop applications. The business required more time and resources.

Automation Anywhere helps save time and resources for the business. For example, an e-commerce website wants to create purchase orders for its client orders. They get the information regarding the clients in an Excel form, and the bot picks up the data one by one and updates it in the desktop or web application. They get hundreds of records daily, so updating the data manually can take more than a week. The business would require at least two to four resources. To save time and resources, we automate such tasks. With a bot, the process is done within minutes.

We are a service provider for business people. So far, our business people are very satisfied with our bots. They are getting huge outputs as per their expectations. It is beneficial for our clients.

There are multiple features. About three to four years ago, they introduced IQ Bot which helps to get data from documents with different structures. We receive bills, invoices, or purchase orders from different vendors in multiple formats. Each vendor uses a different format. IQ Bot automatically scans all the documents, extracts the required data from all unstructured documents or PDF files, and provides it to the business user. It is a very helpful feature of Automation Anywhere. They have recently introduced Automation Co-pilot which is very helpful for developers doing automation or automating the business process. Automation Co-pilot is very useful to create tasks.

Its user interface is very understandable. Even a non-technical person can understand it. Everything in the user interface is self-explanatory. It is quite good.

To use Automation Anywhere, no technical knowledge is required because it is simply a drag-and-drop type of tool. Each and every action is available in the tool, and we can easily automate a task. Business people can also easily run the created bot and monitor a particular task. They can easily monitor the results based on their business criteria. Automation Anywhere is a very good tool. It is easier than UiPath. A non-technical person can learn it very quickly.

I have experienced the issues of UI getting stuck. There seems to be an issue with server stability. This is something that can be better.

At times, the created tasks start failing randomly or intermittently which affects the business. They are failing at the runtime because of the bot launch crash issue. Business people are impacted a lot because of these failures at the run time.

I have been using Automation Anywhere for four years.

We sometimes have issues with server stability. There are also run-time failures of bots. I would rate it an eight out of ten for stability.

For scalability, I would rate it a ten out of ten. Automation Anywhere is moving with the current technologies. It is scaling day by day. 

We are a large organization.

We have used UiPath. It needs technical knowledge. You must know the C programming language to automate with UiPath. As compared to UiPath, Automation Anywhere is better. A non-technical person can easily understand Automation Anywhere.

We are also learning Power Automate. As a service provider, we need to learn the latest technology. We are looking into Power Automate. Our business people are interested in Power Automate because it comes along with Microsoft Office.

Automation Anywhere also keeps on introducing the latest technologies. In the future, there will be good competition between Automation Anywhere and Power Automate.

Previously, it was on-premises, but now, everything is on the cloud.

Its deployment is very easy. Because it is a cloud platform, you just need to install a single file. It does not take more than two minutes to download. Within two minutes, the cloud license will appear. One person is enough for the deployment.

It gets updated automatically because it is a cloud version. There is no need to update it manually. Everything is done automatically. If auto-update is not working, we can update it manually, but that also does not take more than five minutes.

In terms of maintenance, regular maintenance is required because there are issues related to stability and tasks failing at the runtime because of unknown reasons. These things need to be fixed, so regular management is required for Automation Anywhere at the backend.

I am a service provider for business people. Business people will have a better idea about the ROI. From what I understand, there are time savings. 

My understanding is that the license cost of Automation Anywhere is more reasonable than UiPath and Blue Prism.

I would recommend Automation Anywhere for all business people. Automating a business process is easy with Automation Anywhere.

We have not yet used Automation Co-pilot. From what I know, if we are reading from an Excel file, it helps to generate each and every action for a task. What usually developers do is done by Automation Co-pilot automatically based on the information that we give it. Automation Co-pilot will improve productivity for a repetitive task. It will save 40% to 50% work for developers. We are currently not using the AI capabilities of Automation Anywhere.

I would rate Automation Anywhere a ten out of ten.

My company uses Automation Anywhere to automate tedious processes involving large amounts of data. My job is to monitor the processes for errors and see what caused them. I address those errors and run the automation again. We only started using the solution a few months ago, so we're still exploring some potential candidates for automation. We are discussing and trying to build and define those automations based on our business requirements and existing processes. So far, we have integrated it with our ERP and other SAP solutions. 

We have about 500 users at the company, but most of them are not building automations in the solution. They are indirectly benefiting from activities that are automated. Only about two or three employees are supporting the processes, but the rest are benefitting from the results. Automation Anywhere covers about three work streams. 

Automation Anywhere is cost-effective and significantly reduces the risk of errors that can cost the company lots of money. The solution improves our time and cost efficiency. Automation can cut the time spent on these tasks in half or more in some cases. Sometimes, it might take a day to do something that automation can complete in a few minutes. 

Before we implemented Automation Anywhere, we performed these tasks manually. It took a long time, and there were many errors. Now, everything is efficient, and there are fewer errors. If there's an issue, it tells you exactly where to find the problem and goes straight to it, so you don't need to investigate the whole process. 

There are several use cases where we can leverage AI. One example is purchase orders that are there for maybe 100 or 120 days, but there is nothing happening with the order, so we need to close them. When we go into the system, there are thousands of purchase orders that are still open after years. Normally, we would need to close them all manually. We can use Automation Anywhere to close all the purchase orders that have been open past a certain date. 

Automation Anywhere's error handling is its most valuable feature. It sends you an email when there's an error and helps you find the cause quickly. It walks you through exactly how you should handle it.

If you don't have a technical background, it's somewhat complex, but you don't need to have coding or software development experience, so it is easy in that sense.  I am not technically inclined, and it involves many steps for a process to function properly. It requires a lot of work initially to design and develop a process. I find it somewhat challenging.  If you take time to understand it, it's not too difficult, but it seems complicated at the beginning if you're not a technical person.  

The time needed to learn the solution varies. Some of the processes are complex, involving four or five activities from start to finish. It's a lot of steps and can get quite technical. It might take a month or two to learn. 

I have used Automation Anywhere for six months.

Automation Anywhere is highly stable. 

I'm impressed with Automation Anywhere's scalability. 

I found the setup process to be somewhat complex because I don't come from a technical background. 

I rate Automation Anywhere eight out of ten. We recommend adopting Automation Anywhere. Using digital platforms to automate is efficient and cost-effective. Many tasks that might normally take a day or two can be done in a few hours. You also reduce the risk of human error. It's highly efficient and accurate. 

We use it for P2P, AP, O2C, AR, inventory management, finance and general ledger, and HR.

Moving forward, we see opportunities to operationalize AI within our organization for loss cash discounts, payment term mismatch, credit blocks for vendors, duplicate invoices, accounting entries, and invoicing in SAP.

By implementing Automation Anywhere, we wanted to achieve productivity and decrease the complexity of the processes. The key issue has been the complexity. RPA is not meant for complex processes. When a process becomes complex, we face a lot of errors. That creates slowness of processing, some interactions at critical moments, and frustration in the business because the job is not done. As an alternative, we have to work manually.

We built many complex bots, and that was not the best strategy. It is better to simplify and then automate, and not automate to avoid simplification. When you take this wrong approach, you have to deal with many technical issues, and you are not able to leverage and benefit from the other tools as part of the automation itself. In the business roadmap of an RPA project, there should be some reporting or dashboards of bots' portfolio so that you can see the percentage of successful processing, the rate of failures per bot, and the rate of exceptions. There should also be something to measure the return on investment to be able to say that this bot is meeting expectations and productivity. It was worth it to invest in this bot, and it costs less than manual work. If the bot is always facing issues, it will be better to come back to manual processing. We should not move from manual to automation without thinking about simplification. We need to simplify first and then automate.

We have a centralized infrastructure, but we have a decentralized business strategy. We gained 60% productivity, which is at a high level.

Automation Anywhere is easy to use for business users who do not have tech skills, but first, they need to be able to play the role of business analyst. You should not have many points of contact. You should have a single point of contact, which we call SPOC, and this person should be a business analyst. This single point of contact should collect all the requirements and needs and be able to communicate them in a structured way in order to enable the solution team to tackle the points. It is easy if the person who is supposed to do it follows the learning of the business analyst and is able to speak English. We have English speakers because we are in a multinational group. They should also have a minimum level of experience in IT or in general business. If the training is intensive, it takes three months to train non-technical employees on Automation Anywhere usage.

The RPA automation itself is valuable. We are not using the other components that are part of the platform much because we want to first stabilize the platform, the environment, and the infra.

It could be improved in terms of the global analysis of all the issues caused by the dependency components. For example, if bots are running on virtual machines on Microsoft Windows 2019, sometimes an issue might come from the virtual machine. Automation Anywhere should work closely with Microsoft or any other editor with which there are some issues occurring and stopping the bots from running properly. They need to collaborate together to enhance and improve the platform and the dependencies. It should not be that because the problem comes from Microsoft, Automation Anywhere does not tackle the issue. They should tackle the issue even when they are not responsible 100%. Microsoft or any other editor should work with Automation Anywhere.

I would like them to include process mining.

I have been using Automation Anywhere for three years, and I have been using UiPath for two years.

I would rate it a five out of ten in terms of stability because of the issue of dependency components, such as Microsoft components.

I would rate it a seven out of ten in terms of scalability.

Their support can be improved in terms of understanding the issue more deeply and involving enough resources based on the criticality or urgency of the issue. They should involve the right resources and the right number of resources. If we need an architect, they should bring us an architect. If we need an engineer, we should have an engineer in front of us. They should provide the right person at the right time.

Neutral

I have worked with UiPath. The move to Automation Anywhere was not my choice. It was a group choice.

We have a hybrid cloud. The implementation is easy if you are business-oriented, you first tackle simple use cases, and you involve all the teams. The complexity is always there, but to have less complexity, it is important to ensure these three elements. 

We include people from development, monitoring, management of development and monitoring, central IT management, and central business management.

In terms of upgrades, it is difficult to upgrade Automation Anywhere. The upgrades of Automation Anywhere are sometimes not adapted to the clients. They sometimes choose to upgrade the platform during a critical period, such as accounting month-end closing. It is definitely not the right moment to launch the upgrade. Automation Anywhere sometimes pushes general upgrades during critical periods. The best will be to take into account the constraints of the clients in order to not make it difficult for them.

In terms of maintenance, if the bots are running 24 hours a day, you need three people or at least two people for monitoring. The upgrade of bots requires one developer.

You get a return on investment only after 18 months. You can get 50% savings.

It depends. For example, for my group, we are centralizing the infrastructure in Paris. Our contract is signed with Automation Anywhere in France. The currency and the pricing of Automation Anywhere in France can appear beneficial and interesting for Germany and Scandinavian countries, but when we share our infra and are internally charging other countries such as Poland, Brazil, or some other country with a lower currency value as compared to Euro, it becomes less beneficial. They would prefer to sign the contract directly with Automation Anywhere because they will benefit from a price that is as per their local market.

The price works well for France, but it becomes a bit complex when you centralize it for all the countries or groups. In the international context, you have to propose something a little bit tailored for some countries, such as Romania or Brazil.

When it comes to automation and AI, I always think about being business-oriented. Always start with the needs of the business and do not automate just for automation. You have to think about relevant use cases and also scalable use cases. In a multinational group, it is important to not think individually. This way you can collaborate more and reuse more things. You can reuse the components that have already been built. It is also economical.

Each center of automation should have a governance plan. The governance plan should be very precise, and it should expand the roles. Each stakeholder should know what to do, when to do it, and how to do it at each cycle or phase. After that, you should come to the functional and technical aspects. Without a governance plan, nothing is possible.

Overall, I would rate Automation Anywhere a seven out of ten.

I use it for various IT operations.

Automation Anywhere has significantly improved our organization's efficiency. Across various processes, we have achieved a 90% time savings for each use case, making our workflow much more streamlined and productive.

We used to do things manually, which took a lot of time. Now, with Automation Anywhere, most things are automated, making things faster and better. Sometimes we still need to do things manually, but overall, it has made our work much easier and less prone to mistakes.

To improve Automation Anywhere for the next release, standardization is key. The application should work universally across servers and desktops, without limitations on licenses tied to specific virtual machines. Currently, the one-to-one bot and VM dependency pose restrictions, and a more flexible licensing system would enhance its usability. Additionally, for business users without technical skills, using Automation Anywhere can be challenging. While it is easy to develop automation, deploying and running them requires some technical knowledge. Training is essential to navigate the platform effectively.

Upgrading Automation Anywhere can be challenging. Communication about upgrades is lacking, and an auto-upgrade feature or at least notifications would be beneficial. Currently, there is no automatic check for the latest version, and improvement is needed in providing information to users about updates.

I have been working with Automation Anywhere for a year and a half.

It is a stable solution. I would rate the stability as an eight out of ten.

Automation Anywhere can provide automation at a large scale, but the effectiveness depends on the complexity of the processes, which is common for any ERP system.

I would rate the technical support as an eight out of ten.

Positive

The deployment process is fairly straightforward. Deployment of Automation Anywhere typically requires just one person. If you are familiar with the entire workflow, one person can manage the deployment effectively. Maintenance for Automation Anywhere is minimal. However, due to recent use, aspects like patching and version upgrades are not entirely clear, and occasional manual intervention is needed for tasks like access management.

The price for Automation Anywhere is reasonable compared to others, but there are some feature limitations. Specifically, the ability of one bot to support multiple VMs is an issue, distinguishing it from some other solutions.

In our organization, I see great opportunities to operationalize AI, particularly in the realm of monitoring. Whether it is through comprehensive monitoring tools or leveraging Python for data analysis, there is potential to enhance our operations.

Assessing the learning curve for Automation Anywhere, it takes around a month for non-technical employees to become proficient. While an expert developer might grasp it quicker, providing training is essential for non-technical users to effectively learn and use Automation Anywhere.

Our organization is focused on expanding automation and AI use cases, continually adding more features. Additionally, there is an interest in exploring generative AI to enhance our capabilities further.
We have integrated Automation Anywhere with various solutions, including ITSM, a centralized portal, and several third-party applications.

Integrating Automation Anywhere into our workflows, APIs, and business applications is effective, but it is crucial to ensure a secure network.

Automation Anywhere has been a time and cost-saver for us. Achieving a 90% cost reduction in tasks is a significant boost to resource efficiency and overall cost-effectiveness.

We use Automation Anywhere across multiple departments, but it operates within the same environment and infrastructure, given its public nature.

My advice for those using Automation Anywhere is to start with a less complex use case. It is a good platform overall, but beginning with simpler tasks will help ease into the automation process. Overall, I would rate the solution as a seven out of ten.