Automation Anywhere Reviews

We have applied AA to our customers. KPMG another solution they use. 

Streams like HR, payroll are reasons that AA may have been chosen in an environment.

Use cases like report extractions, SAP interactions, HR data, and many payroll automations have been put into use.

We used UiPath and Automic before AA and I feel the difference very clearly and I am sure there's a long way ahead.

Sensitive data handling departments are usually not allowed or exposed to automation but I do not see such limitations when it comes to AA.

AA definitely did improve the scope of our organization but tools like Automic and UiPath still take a slightly upper hand in terms of business and market.

We have been trying our best to sell AA as our best tool and we are getting projects one by one eventually.

Not all tools give us the clear utilization of the infrastructure in place but this does and trust me, this has been proved far better than other RPA tools and that is why I see AA booming day by day.

We are pretty positive about AA.

Live executions on the prod machine with the player options is good.

I have been using tools like Automic and UiPath that has either an engine to run for Automic and Orchestrator for UiPath.

The versioning concept is pretty nice and increases the security and tracking mechanism.

Instead of packages like other RPA tools, I think the repo check-in and check-out feature enables the same in AA. 

Although it does the same, the ease of usage is fantastic in AA from my experience.

The line compare feature is another feature that I personally like the most but there is an anomaly as well.

Maybe not improved but I heard that the 2019 version is going to look more like UiPath, which is not ideal for a typical/classic developer.

The feel of parsing at the code is different from viewing object images for sure.

When comparing the code under version checks, although there is a change done, it doesn't say so because the change is done at the variable level and not in the line of code.

This is logically wrong, a line would contain n number of variables including object clonings, screen images, variables, etc so any change to any of these has to be captured and shown as a change done in the version history.

I have been using and working with AA for 1.5 years. 

I started with initial training, they gave me a project and then a certification as well.

I am AA Master certified, I did it around the start of 2020. Ever since I got certified I am working on the solution building for major clients, client proposals and enhancements for the existing bots on production.

Not all developers use a full fledged tool and that is where I am being considered to propose better solutions. 

We took new clients since April 2020 where AA is the only prime RPA tool being used and we have been enriching it since then day in day out.

I am sure AA is pretty stable.

Now that it's on its own framework, I am positive about the stability. At any point in time, I would preferably suggest sticking to the initial platform and framework that people like the most providing an overall package.

Scalability is always a sensitive topic when it comes to RPA.

For me, I look at it as availability in simple terms. The scalability factor has to be stretched to an extent where availability is never compromised.

I have personally had interaction only twice along with my onshore peers.

1st was with Mae Chang about v11 environment setup &

2nd was with one of the support engineers who helped solve the control room blank screen error.

So far so good.

I used ITPA tools like Automic (CA Technologies product, now Broadcom product) & RPA tools like UiPath and BluePrism.

For a classical and typical developer, we like code to be seen, written, and parsed but not objects. More importantly, security features like parsing, code versioning, ease of use, live executions, etc made us chose AA.

We haven't moved completely to AA for now but talks are in place with customers.

So, for multiple valid reasons, AA takes the first place when it comes to automation.

The setup was good. I wouldn't say straightforward but the process and steps were laid down clean so for us, it seemed to be cool.

It was in-house for the POC project and the customer himself for the account we hold.

Our setup was pretty clean and neat.

I would rate the customer level a 70/100. They haven't defined the scope, networks, security properly, and there is too much of JUST red tape. The process definitely takes priority but not at the cost of providing solutions. The optimal path has to be chosen.

I shouldn't be projecting this out but would say there is a grace ROI with our current clients.

I am not 100% sure. Revenue is nominal as of now. The business model defines it more in order to sustain a customer but I am sure it's doing well.

So far so good.

When it comes to 2019 and the AA cloud I think many are skeptical about the pricing and support model.

For example, we are already on our own cloud, AWS and azure so as a cost-effective solution we would obviously want to choose our own platform for hosting. Be it IAAS, PAAS, SAAS etc.

Now that AA is proposing a cloud as well, we are still in the thinking phase of the costing model to see if this fits us better in terms of revenue and margins.

We are looking forward to experiencing the AA cloud soon.

Like mentioned, we have been using Automic, UiPath, and BluePrism to a pretty good extent for about 2+yrs and it was good until we realized there is a better product in the market and who doesn't want the best.

It was not a one day's decision to chose AA. A big set of people, the cream of the project, were deployed to learn and explore AA to the maximum extent possible.

I lead the operations part of the existing automation project and so was I leading this POC project under AA as well. So all possible test cases, comparisons, ease of use, security, and many other factors were considered before we opted for AA and so is the product now.

My request would be to keep a little lower pricing for services like on call support, cloud, and other key services. Otherwise, the rest all seems to be very much feasible in AA.

Most of our use cases have to do with Excel reconciliations, data entry or capturing data and entering it into a different portal or reconciling into Excel.

We have a lot of clients who have to track Excel work, or there may be data validation or reconciliation's to be done. In alignment with our primary use and because we are an audit firm, our primary purpose is basically to compare entered data and do data matching or verification. It is best for us to get quick output, and Automation Anywhere has been withstanding our benchmarks for performance. Whenever we have a goal or deadline to meet demands from clients in doing volume processing, it helps us to meet all those projections. We prefer the tool, and we are Automation Anywhere partners. 

The time from the installation to the execution of deployment is not very long, so it is a better solution for us than something else which would not allow us to provide results as quickly.

The most valuable feature would be that it is easy to use. Second, we have flexibility in terms of scalability on our support systems. The functionality of the product enables us in terms of the type of projects we can take and helps in advancing our business prospects.

Alert transition is happening in the Python space and on the front lines of AI and with other tools. You have the opportunity to use different data blending tools and data manipulation tools. It would be good if Automation Anywhere could make more plugins available to use with a greater variety of tools and additional options. I think it would be a better product if it had a greater capability for integration.

Stability-wise and from a security standpoint as well, the tool is very robust. I feel Automation Anywhere is better compared to other automation tools.

This product scales easily. You can just plug-and-play with whatever components you want to use. You can just add in things easily and you can scale it up.

Whenever we are stuck at any point where we don't know something about a feature, we just reach out to the support team. Their ability and knowledge have been very helpful to us.

I was not involved in the decision to adopt Automation Anywhere as that decision was made before I was part of the company. I came in during a phase where we were scaling up on the new deployment. They made the change to Automation Anywhere to more actively adopt the possibilities of automation.

One thing that's very good about the setup is that it is one-click. You just have to click to start the installation and then you configure everything as you go through the installation. One of the best parts of using the product for us is that it is easy to install and configure which fits in our business model.

We are resellers as well as implementation partners and channel partners. So we have been through and are involved in all the phases of implementation and deployment. We are the vendor team.

We have been able to witness a return on the investment. We have had clients where their scope was very broad and we have helped them reach their goals. The ROI that we see is not an instantaneous one because it occurs over time while you build out processes. Here and there you have greater success and the target for return on investment is made up over time.

As far as costs, it depends on your use. We started with a basic department pack, which is over 10K. The additional costs depend on the scale of the engagement and how it pans out. We customize to our needs on the go.

I have worked with Automation Anywhere on nine versions, including the 10.3 and 10.7 versions. It has been improving all along as they make further releases.

Considering that experience, on a scale of one to ten, with one being the worst and ten being the best, I would rate Automation Anywhere somewhere around 8.5. It is one of the market leaders in their market segment. They have obviously proven their success and adaptability to the market enough to be very good at what they do. But I am scoring in terms of flexibility and in being more open-ended towards developer plans and preferences. In order to score nine or ten, they still need to provide more flexibility and integration with other tools and options.

My advice to people who are considering Automation Anywhere as a solution, is that you have to approach a decision from the point of view of what you want to accomplish. You can just go out and pick up a tool, but you have to actually dig into it and work on it. Automation Anywhere is a very good tool because it helps you along the process. The kind of support that you get from the community, as well as the partner enablement team, is encouraging. You can take it step-by-step. There will be some handholding from Automation Anywhere team. Our status as members of the customer success team is in the future. That kind of support and community helps new partners, existing partner, or those who are looking forward to becoming a partner.

We try to automate processes within the operations department of our company.

For Automation Anywhere, there are a few commands that are my favorites. The object cloning command is the strongest command that I've worked with, as well as all the Excel commands.

You do not need to have IT skills. I come from a finance background, so I can attest to the fact that you do not need IT skills to use Automation Anywhere to leverage it on your teams.

More interactions with PDFs would be great for Automation Anywhere. 

The ability to use more legacy technology for object cloning, flash plugins, etc.

A lot of their Excel commands could use some improvement. I noticed sometimes the functions don't work properly or the ability to use over a macro isn't as efficient. So, definitely the Excel commands and the ability to use formulas for Excel could use improvement.

Automation Anywhere has had a increased positive impact in terms of stability. Leveraging the use of this technology with other emerging technologies has had a positive impact on our company.

With scalability, it is all about the frequency. I can have the bot run 24/7 or I could have the bot run on weekends. In terms of scalability, it definitely works faster and more than a human does.

When it came to a lot of people in our company just doing mundane, repeatable tasks, we realized that they are not interested in their workflow. So, if we can automate the tasks that are mundane and repeatable, our employees will be able to engage in more higher value tasks, then be happier at work.

It was a straightforward setup. There are definitely some hurdles that we had to go through. 

Just trying to get IT and Automation Anywhere to work together to build a resilient solution was a bit of a challenge, but it was more straightforward.

I would give it a 10 out of 10. The ease of use of the application is very smooth for us. Coming from a finance and business background, I did not have any challenges using the application. It is extremely versatile. I can use it with internal applications, external applications, websites, Excel sheets, and so many other documents. So, it's definitely one of the best of RPA applications that I've used yet.

I work in the Management Consulting domain and hence am working with huge amounts of data, using advanced Excel formulae and creating reports and dashboards for clients is a routine. I primarily used the RPA AA2019 to automate and streamline few weekly reports which track KPIs (Key Performance Indicators) for few products. Also, I automated the process of Quality checks which we perform after creating the reports. Another use case that I have automated is sending a Zoom meeting invite through outlook. The user only needs to enter a few details like attendees, date, and the time of the meeting.

My organization i.e ZS has been a partner of AA for the past couple of years and this year the organization decided to reach the next level by introducing a pilot program wherein many associates are onboarded to the AA2019 tool and can implement robust and efficient solutions using the same thereby increasing productivity across the organization. This has been a success and we are planning to scale the program to a much wider audience within the organization. The saving of efforts within my project has been to the tune of 20% as of now and I am sure that it will improve as we explore the tool more and automate many more processes.

The Capture command has been a lifesaver for me in each of my use cases and the advanced Excel functionalities like running macro, reading and manipulating data, etc. It allows the bot creator to leverage the inbuilt functionalities that AA2019 has to offer to a great extent. Also, the functionality of designing child and parent bots help me to design the process in a modular way. Additionally, the error handling capabilities of the tool has really improved the troubleshooting experience when we encounter an error.

The AI Sense functionality is what I believe can be improved since when I tried to use it for automating a use case involving a Citrix Virtual Machine, it was unable to capture objects consistently. This feature can be made more intelligent and less bulky in terms of the downloadable package size of the code in the next release and also the VB/Python scripts which we can use in conjunction with the AA2019 functionalities is what I believe would help in automating many processes end to end.

I have been using the Automation Anywhere 2019 tool version for the past six months.

I would rate it an 8/10 since I believe if the AI Sense capability and handling MS power point functions is further enhanced with the next release, then it would make a much larger impact.

It is very much scalable in my opinion and should be used by big organizations lokoing to save costs and increase productivity.

The setup was a bit complex. There were many IT approvals that I needed to take.

I am currently able to save 2-3 hours of manual effort per week.

I have worked across many different type of RPA use cases that we have done, starting with finance, manufacturing, and banking. The use cases are tremendous. There are many. 

Thankfully, being a technical person, I've also learnt a lot about business processes. Personally, in my career, I have not just developed my technical expertise, but also using RPA and the Automation Anywhere tool, I have engaged a lot of vision as to how the business and the finances process work across different direct industries so far.

I can talk about a use case that we have submitted. We have a Bot Genius entry that we have where the bot reviews your bot. So, it's a bot on top of a bot to check whether the bot that you have created is up to standards or not. So it is an interesting concept that we try to bring in where we identify pain areas, because a lot of time is been taken up by the reviewer team to identify what's wrong with the code and whether the code is per the coding standards or not. So, we thought of automating and trying removing one layer so a bot can check whether all the coding standards, proper guidelines, and naming conventions of variables are being sorted out. So, we brought along this bot as a finalist to see if it can take home a prize.

We have improved on IQ Bot collectively with the normal Taskbot that we use. How it got started was that we have a lot of scanned documents to input for our solution. So, I used to get a lot of scanned documents, and extracting or reading the data from those has always been a pain area. We always used to bring a manual person in to do it. Once a manual person did that activity, it was brought into Excel where I could run the bot. With the entry of IQ Bot, it now takes care of my scanned documents, which means IQ Bot does the OCR extraction and gives my data to the Automation Anywhere Taskbot. This means no manual intervention and end-to-end bot processing, along with a happy customer at the end of the day. We provide these services to multiple clients, so we have been doing this for all of our clients.

There are many valuable features of Automation Anywhere. It is very easy to work on this automation tool on a day-to-day basis. I've seen that people, even from a non-technical background, can code it swiftly and at ease. 

We have IQ Bot which is very interesting and unique. I really like IQ Bot and the concept of A2019 that we have just seen. I really hope to get to work on that. A2019 seems to be very interesting and easier than what we are doing here now. It is a service available on the cloud, which is even better.

I would like a couple more features where I can talk and the line comes up automatically. I can just put on a mic, like in "Ok Google". With "Ok Google", I can tell it to please open an Excel spreadsheet with the header read. If this is there, then I don't even need to sit on a computer, I can just dictate my commands and it will automatically come up.

Right now, it's more sequential, where it works in a sequential manner. If they have something dynamically, where it run parallels, I'm not sure if it's out there yet, but It would be a plus point if we could have that.

With A2019 will get both options (writing lines of code and dragging and dropping). So far, we are just doing sequential coding. I'm just writing line-by-line code. But, there is a pain area if I want to go back and have to understand where the issue started, it becomes a little cumbersome to identify. That's where A2019 comes into the picture, you can drag and drop start to make a flow. This will be a useful feature.

I've been working with RPA for the last six years, starting with Automation Anywhere.

Over the year, I have seen that Automation Anywhere as a solution that has improved a lot. Wherever we have identified bugs, timely resolution, and the interaction with other applications, we have seen a difference from our original solution where we started off. Now, it's completely dynamic and very stable.

I can introduce IQ Bot. I can introduce my Python script that I'm trying to work on. If I'm not able to make it with an Automation Anywhere, I can go out-of-the-box. I can try to build in my own programming language where I have expertise or I might not, but in this way, I am putting it across different scripting mechanism and running it the same bot. This is something which I think is very good and we can scale again to a different level with different use cases.

The technical support team has been always very helpful. I write to them and they reply back to me usually in an hour or two. That's a good response that I see as compared to other RPA vendors that we work with.

We have clients who have dedicated CSM managers at Automation Anywhere in case something is a very high priority, which is always the case. So, the customer support team is always there to help us out.

One of our primary jobs is to consult our clients. We look at the use case and base it on their use case. We do recommend which tool and special functionalities of the tool that they can go for. There have been many times when we have found the use cases to be very complex and the applications very different and a bit complex, but then we have suggested the Automation Anywhere solution and that has worked as well.

The criteria of deciding whether RPA should be used goes from the old story that your process should be rule-based, input/output should be structured, and it should be logically described. If it falls into these three simple buckets, then RPA is there.

We do have an infrastructure team who supports us with the installation. If you have the basic requirements for the infrastructure, hardware and software, the installation process is pretty smooth. We have user manuals that are pretty well prepared where I can read them, then install it. That's good for the setup or for the person who is installing it from their end. It's sort of easy. You would require a bit expertise from someone at work; a person to help you out.

I have worked on other RPA tools as well. Mentioning some of them: Automation Anywhere, UiPath, Blue Prism, and AutomationEdge. In day-to-day life, since the RPA has evolved so much, right from the beginning, we had many different tools. We keep fluctuating from one tool to another trying our hands out in other domains as well. However, Automation Anywhere is one of my favorites.

I would rate it a nine (out of 10). I will keep one out for my feature to get voice converted into the command.

From started working on Automation Anywhere platform, primarily worked on contact center and telecommunication sectors. Now exploring our RPA solution/expertise towards different different sectors such as insurance, medical, transport, education and so on.

With the help of automation anywhere platforms/tools we have done few projects for our existing clients and internal as well. Overall it is a good product which we can use to automation many repetitive tasks or known tasks. Also it has capability to automate complex and unstructured or semi structured datas. 

It has IQ Bot, Meta  bot and bot insight features/products which are a good advantages over all other RPA platforms. Also AA is providing self learning platform where we can up our RPA skills and do develop/hands on practice on the both community (on premise and cloud) editions.

Currently I am using AAEC 11.3.4 and A2019 version. Both are stable and have all the required features. If I will find anything which has to be focus on definitely recommend to AA team.

From 2018, I am working on automation anywhere platforms.

Same I would give 8 out of 10 scale rate.

I will give 8 out of 10 scale rate.

Yes, we had a good experience with customer/technical support team but few more improvement requirements from AA team.

I started with Automation anywhere platform only later I tried other RPA platforms such as UiPath, Nice, Workfusion. But compare to Automation Anywhere I didn't find any other RPA platforms as a competitor. It's a best and easy to learn.

It was very easy and anyone can do it. If they are doing for lab or personal setup. For the client AA teams are helping.

We have implemented through vendor and in-house team.

ROI is good and impressive after using automation anywhere RPA platform.

Pricing is average and less than blue prism. But one thing I would like to add that post 1+ years completion only we can expect ROI because after taking license and putting RPA solutions into production will take lots of efforts and time. Thus in one or below one year time period we can't expect good ROI.

Having said that I found few bugs in the 11.3.1.2 version and later upgraded into 11.3.4 version we didn't find any issue and for other suggested parts they already resolve/added features in the A2019 cloud edition. 

In the A2019 community edition, while running its taking time to run RPA bots and having few bugs related to IQ Bot server connectivity and other things. But they will solve it soon as expected. 

Also in A2019 they should make one separate page or redirected into separate page where we can easily develop RPA bots because in CR webpage my bot section we are not getting enough space to develop resulting its taking time to create bot. Because many developers working on system with screen resolution 1366*768. It will be better if they can add one separate windows/page for RPA bot development in the CR webpage.

I work in the logistics industry.

Right now, we have different processes and use cases that we are using it for. 

1. It is extracting information, partial information, and real information. This is one type of use case. 
2. We also use it for the company accounting related information that we are doing. 
3. We get different types of rates from different windows. We are using it for that process. 

These are the high-level three use cases that we are currently working on.

The valuable features that I see for automation with enterprise RPA are IQ Bot and Bot Insights. If you do anything, Bot Insight will provide the dashboard. It starts from the developer with artificial intelligence and the dashboard, which will provide the visibility of business-level metrics as well as operational-level metrics. Those are the good things I see in automation.

Whatever I was thinking for version 11.3, it's being implemented in the A2019. For example, it is great that the product will be:

• Integrating with cognitive analytics.
• Integrating with Azure.
• I can write scripts. 

In version 11.3, if I want to write a Python script, then I write an ESX file. This is gone in version A2019.

It is a stable product. We do experience some technical issues. However, since they are in our environment, any downtime which occurs will be with our environment, not with Automation Anywhere.

All the RPA solutions should be scalable, but I do see version 11.3 as a scalable solution that was provided. Most on the developer side don't have the knowledge on how to do the queue, as that is case management. Or, the scalability without touching the core. I do see that- So, I am expecting Automation Anywhere to share this type of knowledge with the people, then it will be a real, scalable solution.

I feel great about this conference and the way that people connected each other, from the developer to top management. Within three months, since I started my experience with Automation Anywhere, it has been nice and good.

The installation piece was sort of complicated because we are new to the business. We are new to installing Automation Anywhere services and the services that they are providing. So, we are sort of expected some kind of installation engineer to come onto our premises and provide the support, rather than remotely.

We have IT people. So, if people are coming, IT and the installation engineers sit together and install everything. People are supportive, but IT is in a different location from the installation engineers. Connecting everyone together is sort of hard. However, the installation piece is very straightforward. Though, at the enterprise level, making it work takes a long time.

We have seen ROI on one of the process, but not on the other processes yet.

My experience based on version 11.3, I would rate the product as a six (out of 10). It will go up with A2019.

When we started Automation Anywhere, it was a rule-based automation. All the rule-based used cases we could automate. Now, with the upcoming version, it includes AI and Python, so we can go ahead in our roadmap and start automating dynamic used cases too.

We started on the 10.5 version of Automation Anywhere. The Control Room had some limitations. With version 11, they removed all those limitations. In version 11, we do not have the Python support or AI machine learning support. But, with the A2019 version, we will have the AI machine learning libraries in the support. So, we can easily use those libraries now.

The main thing is the simple UI, easy to use commands, and it's very easy to learn compared to other tools in the market.

With the upcoming version, they have addressed all the issues of the clients. They have AI and ML. The GUI is good. The cloud has been included. So, it's promising that they have now included these. We have to see how much we can get used to it.

Version 10.5 has been the most stable version that we have used. With version 11, we are still getting some updates, so it will take some time for version 11 to get stable.

It is scalable. In version 11, scalability has a limit, but with the upcoming version, it will be scalable because it is on the cloud now.

AA has good support. Suppose we have any queries, they are there to help us. They have a support portal where we can raise a request and they will immediately reply on the basis of the priority level that they have set. So, it's very good.

If we go through the client setup, its very easy. But, if we are going through the high availability in the IQ Bot setup, it's a bit complex.

We have more than 50 bots in the company. The FTE and ROI are very good. In the future, we have many projects in pipeline that we are about to implement. So, definitely there is a good ROI and FTE savings for us.

I will rate version 10.5 as a nine (out of 10) and version 11 as an eight (out of 10). Let us wait and see about the upcoming version.