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SabrinaTrabelsi - PeerSpot reviewer
Developer at Inetum
Real User
Top 10
Has cloud capacity, can increase automation consumption, and is scalable
Pros and Cons
  • "The capacity to use Automation Anywhere in the cloud is the most valuable feature."
  • "We have a new feature share in Automation Anywhere, but it does not migrate automatically from the previous version to the new one."

What is our primary use case?

We use the solution to automate the financial process.

How has it helped my organization?

Automation Anywhere has helped improve our organization by automating many processes that used to take us a lot of time.

We see the benefits of Automation Anywhere within one year of launching a project.

Automation Anywhere has been helpful in scaling our organization's automation efforts.

The latest version of Automation Anywhere makes it easy to integrate RPA bots, APIs, business applications, and documents. However, we had a lot of problems migrating from the previous version.

Automation Anywhere has helped our organization increase automation consumption.

What is most valuable?

The capacity to use Automation Anywhere in the cloud is the most valuable feature.

What needs improvement?

We have a new feature share in Automation Anywhere, but it does not migrate automatically from the previous version to the new one. Therefore, we had to do a lot of work to adapt the records to the network, which was a problem.

I would like Automation Anywhere to have more integration with for example, with AI platforms.

The technical support response has room for improvement.

Automation Anywhere is not user-friendly and could be improved.

Buyer's Guide
Automation Anywhere
April 2025
Learn what your peers think about Automation Anywhere. Get advice and tips from experienced pros sharing their opinions. Updated: April 2025.
849,190 professionals have used our research since 2012.

For how long have I used the solution?

I have been using Automation Anywhere for four years.

What do I think about the scalability of the solution?

Automation Anywhere is scalable. We have 100 end-users and the solution is deployed across multiple locations and departments.

How are customer service and support?

The technical support response time is slow. They are difficult to contact and I am not satisfied with their support.

How would you rate customer service and support?

Neutral

Which solution did I use previously and why did I switch?

I previously used UiPath, which is more user-friendly than Automation Anywhere. UiPath has many more features, and a better platform, making it easier to learn.

How was the initial setup?

My manager completed the initial setup, but I believe it was complex. The deployment required one person from Automation Anywhere and four people from our technical office, including my manager.

What about the implementation team?

The implementation was completed in-house with the assistance of an Automation Anywhere tech.

What other advice do I have?

I give Automation Anywhere an eight out of ten.

Automation Anywhere requires users to have some technical skills to use it.

For someone who wants to use an API integration instead of a robust process automation solution, I would say that it depends on the API process. Performance is not the only factor to consider.

We have two people responsible for the maintenance of the solution.

We maintain our bots daily because our processes are complex and ever-changing. We spend around two hours each day maintaining bots.

Automation Anywhere has a steep learning curve and should not be learned on the job.

Which deployment model are you using for this solution?

On-premises
Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
Group Head IT at a tech services company with 1,001-5,000 employees
MSP
Reduces complexity, provides a good user experience, and allows us to integrate it with our in-house solutions through APIs
Pros and Cons
  • "The ease of use for the end user and the very low complexity in trying to build a bot are the big factors for us. We are able to work on a project, identify a use case, come up with a design spec, and execute and build a bot within a span of six to eight weeks. In nine to ten weeks, we are able to go live, which reduced complexity. Once we go live, the user interface and the user experience are extremely good."
  • "Their bot runners could be made to handle multiple payloads at the same time because if I want to run multiple parallel operations, the number of bot runners that I have to buy just keeps increasing. It is adding to the cost. However, there is a possibility that we don't need that many bot runners, and we can run multiple operations in a bot runner. This would be a great addition to have."

What is our primary use case?

We are currently working on a vendor bill reconciliation process. It is in production now. We are also working on an incident management process for customer service. Within the customer services, there are four or five different processes that we are working on. All of them are incident management but for different categories at different levels. The next use case that we will be working on is bank reconciliation, and then we are planning to expand into HR for onboarding and recruitment. These are unattended robots. 

How has it helped my organization?

We are able to integrate it with other products through APIs, which we may not have thought about. For example, there are some in-house solutions that we have for which we have built APIs, and we're able to integrate those APIs with Automation Anywhere. We didn't expect that we'll be working on that but it happened.

What is most valuable?

The ease of use for the end user and the very low complexity in trying to build a bot are the big factors for us. We are able to work on a project, identify a use case, come up with a design spec, and execute and build a bot within a span of six to eight weeks. In nine to ten weeks, we are able to go live, which reduced complexity. Once we go live, the user interface and the user experience are extremely good.

What needs improvement?

Their bot runners could be made to handle multiple payloads at the same time because if I want to run multiple parallel operations, the number of bot runners that I have to buy just keeps increasing. It is adding to the cost. However, there is a possibility that we don't need that many bot runners, and we can run multiple operations in a bot runner. This would be a great addition to have.

For how long have I used the solution?

I have been using this solution for six months.

What do I think about the stability of the solution?

You get what you paid for. What it says on the tin is what you'll get inside. As a customer, you will not be disappointed. If you're thinking that you want to build rockets using Automation Anywhere, then you will be disappointed. As long as you know your business needs, the automation that you want to focus on, and you understand the product's functionalities in a good way, you will not be disappointed.

What do I think about the scalability of the solution?

Scalability depends on how many parallel processes you want to run. A bot runner basically runs a bot. How many bots can it run? How many of these need to run in serial? How many of these need to run in parallel? This information will determine how much you have to scale. Now, if you're willing to pay a lot of money and have multiple bot runners, that means for each and every bot runner, you can have multiple processes running at the same time. So, if you are willing to pay, yes, you can scale. It depends on your budget. The product works whether you're on 1 bot or 20 bots. The product just goes off and does its thing. That's not a problem.

If it is 1 bot that you're running once a day at 10:00 in the morning, then you need one bot runner. If you have 20 processes that you're automating and these 20 things have to run throughout the day at different points in time at 10:00, 12:00, or 2:00, you can still run them with one bot runner. In those use cases, scalability is not a problem. Scalability becomes an issue when you have multiple processes. If a reconciliation process needs to run along with the general ledger balancing, month-end closing, and everything else, and all of them need to run at the same time, then you're looking at about 10 bot runners running 10 different bots at the same time. If you're willing to pay, you can get what you want, but it becomes a very expensive affair.

We have 15 to 20 people who are touching the application for various purposes. We have business analysts, developers, testers, and the external implementation team. We also have business users.

Which solution did I use previously and why did I switch?

I have used both UiPath and BluePrism in my previous organizations. Automation Anywhere gives me the flexibility for both on-prem and SaaS, and the difference is not huge for me in terms of performance, security, and all that stuff. It gives me the flexibility, but honestly, on paper, all these three products pretty much do the same. There is a plus or minus 5% difference here or there, but you'll not go wrong with any of these products.

How was the initial setup?

The initial setup was very straightforward. There are specific things that they ask in terms of the environments that we need to build in our typical Windows server, that is, what kind of memory and what kind of processing capability we require. I can't talk from the SaaS perspective because we have an on-prem deployment, but giving on-prem equipment based on the defined specs is pretty much child's play. There is nothing complex about it. It is very easy for developers who understand the platform. You can quickly roll out something and get it live, but you need to understand a lot of logic and the complexity behind the applications such as ServiceNow, Workday, Salesforce, etc. 

What about the implementation team?

We started off with an implementation partner, and our experience with them was good. They had about three people in their team, and we had our business people who were giving the requirements. We also had our technology people who were basically acting as the bridge between our business people and their developers.

What was our ROI?

We are expecting a significant ROI by the end of the year. 

What other advice do I have?

From a business angle, understand what is it that you need. Where do you see inefficiencies? If you're going to fix inefficiencies that are going to be fixed as part of a larger company-wide transformation program, then use the transformation program and fix those inefficiencies as part of the existing solution. If you think that that larger transformation program is not going to touch some places or if that larger transformation program will touch some of these inefficient areas but not in the near future, and you want some immediate wins, then going in for an RPA tool is a good decision.

At the end of the day, the business needs to be aligned with why you're making the decision, and where and what is your priority? What is your sense of urgency with respect to the places where you're implementing it. For example, in my office, we are working on customer service. There is a massive transformation program going on right now, but that transformation program is touching sales, marketing, finance, and all those areas. It is not touching customer service at all, but customer service has its own inefficiencies. So, we introduced automation in customer service because it's not being touched by the transformation program, and we don't want to keep waiting to gain the ROI of whatever we can get or the reduced cost we'll get from customer service. For example, if I'm going to implement a massive cloud ERP like Oracle or SAP, then I will fix the process as part of that cloud ERP implementation and not wait for a bot to be developed.

From a technical perspective or an integration perspective, use an API to directly communicate between the apps, if you can. You don't need a bot or an RPA to do what an API can do.

I would rate Automation Anywhere an eight out of ten.

Which deployment model are you using for this solution?

On-premises
Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
Buyer's Guide
Automation Anywhere
April 2025
Learn what your peers think about Automation Anywhere. Get advice and tips from experienced pros sharing their opinions. Updated: April 2025.
849,190 professionals have used our research since 2012.
reviewer1460628 - PeerSpot reviewer
Technology Lead at Infosys Technologies Ltd
Real User
Enables us to set down sharp rules of validations which cleared out unnecessary manual interventions
Pros and Cons
  • "The addition of excel advanced to directly append worksheets, add formulas, etc was very beneficial and made the code development faster."
  • "We had a few setbacks because of bots getting queued and unable to force delete a task bot which kept persisting in the control room. These features should be included in future releases which will be highly beneficial."

What is our primary use case?

The use cases I have worked on made use of automated flow across multiple applications along with processing Excels and emails. We were also able to leverage a single tab for processing the entire flow of the record across three different applications. We also used the Analyze package to view the Business dashboard in the dev environment. The only drawback was that the export of the BI dashboard to the other environments is not yet available. The environments used were dev, staging, and production. The bots were exported out and imported into each environment.

How has it helped my organization?

Automating a tedious manual process has helped to reduce manual work and the time taken to process the records. It has also eliminated a great deal of errors because of manual processing. Since the manual process was being automated, we were able to set down sharp rules of validations which cleared out unnecessary manual interventions. Automation has also enabled uniform delivery to the customers with the emails being sent way ahead of time. This has greatly improved product delivery from our end.

What is most valuable?

The addition of excel advanced to directly append worksheets, add formulas, etc was very beneficial and made the code development faster. 

The usage of steps helped in the segregation of code blocks making it more readable and understandable. The usage of keystrokes in A2019 was much better than in v11. Also, the direct inline usage of the python scripts enabled s to handle various manual processes. 

Using the email and the file triggers were very helpful as we were able to directly execute the bots on the trigger.

What needs improvement?

We had a few setbacks because of bots getting queued and unable to force delete a task bot which kept persisting in the control room. These features should be included in future releases which will be highly beneficial. Also when the upgrade happened from .14 to .15, it did not allow for the existing task bots to be checked in. The upgrades should work seamlessly to enable high efficiency of the AA product.

We need the Business dashboard to be exported to other environments. Also for the availability of G-Suite package in the enterprise edition.

For how long have I used the solution?

I have been using AA for six months.

What do I think about the stability of the solution?

A2019 needs a few more upgrades to make it more stable and robust but the AA support to handle the shortcomings has been great which has enabled us to make full use of the product.

What do I think about the scalability of the solution?

A2019 is highly scalable and there is a lot of scope for upgrades.


How are customer service and technical support?

Technical support was prompt and we were able to resolve most of our issues quickly

Which solution did I use previously and why did I switch?

Earlier, I had used v11.3 of Automation Anywhere.

How was the initial setup?

The initial setup was complex because of the confusion with the Pure cloud version. 

What about the implementation team?

In-House

What was our ROI?

Our ROI is high.

What's my experience with pricing, setup cost, and licensing?

There was a little confusion in terms of the setup costs for the pure cloud version because it was a bit misleading when we understood that all the Control rooms and the bot creators and runners would be on the cloud. The provisioning for the bot agents was not understood immediately.

What other advice do I have?

A2019 is a very good product, there are still some upgrades to be completed, like the functionality of the GIT repository, G-suite package in the enterprise edition. One more advice would be to ensure seamless upgrades so that our current development is not hampered.

Which deployment model are you using for this solution?

Public Cloud

If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?

Google
Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
reviewer1452099 - PeerSpot reviewer
Senior Consultant at Capgemini
Real User
The versioning concept increases the security and tracking mechanisms
Pros and Cons
  • "Instead of packages like other RPA tools, I think the repo check-in and check-out feature enables the same in AA."
  • "When comparing the code under version checks, although there is a change done, it doesn't say so because the change is done at the variable level and not in the line of code."

What is our primary use case?

We have applied AA to our customers. KPMG another solution they use. 

Streams like HR, payroll are reasons that AA may have been chosen in an environment.

Use cases like report extractions, SAP interactions, HR data, and many payroll automations have been put into use.

We used UiPath and Automic before AA and I feel the difference very clearly and I am sure there's a long way ahead.

Sensitive data handling departments are usually not allowed or exposed to automation but I do not see such limitations when it comes to AA.

How has it helped my organization?

AA definitely did improve the scope of our organization but tools like Automic and UiPath still take a slightly upper hand in terms of business and market.

We have been trying our best to sell AA as our best tool and we are getting projects one by one eventually.

Not all tools give us the clear utilization of the infrastructure in place but this does and trust me, this has been proved far better than other RPA tools and that is why I see AA booming day by day.

We are pretty positive about AA.

What is most valuable?

Live executions on the prod machine with the player options is good.

I have been using tools like Automic and UiPath that has either an engine to run for Automic and Orchestrator for UiPath.

The versioning concept is pretty nice and increases the security and tracking mechanism.

Instead of packages like other RPA tools, I think the repo check-in and check-out feature enables the same in AA. 

Although it does the same, the ease of usage is fantastic in AA from my experience.

The line compare feature is another feature that I personally like the most but there is an anomaly as well.

What needs improvement?

Maybe not improved but I heard that the 2019 version is going to look more like UiPath, which is not ideal for a typical/classic developer.

The feel of parsing at the code is different from viewing object images for sure.

When comparing the code under version checks, although there is a change done, it doesn't say so because the change is done at the variable level and not in the line of code.

This is logically wrong, a line would contain n number of variables including object clonings, screen images, variables, etc so any change to any of these has to be captured and shown as a change done in the version history.

For how long have I used the solution?

I have been using and working with AA for 1.5 years. 

I started with initial training, they gave me a project and then a certification as well.

I am AA Master certified, I did it around the start of 2020. Ever since I got certified I am working on the solution building for major clients, client proposals and enhancements for the existing bots on production.

Not all developers use a full fledged tool and that is where I am being considered to propose better solutions. 

We took new clients since April 2020 where AA is the only prime RPA tool being used and we have been enriching it since then day in day out.

What do I think about the stability of the solution?

I am sure AA is pretty stable.

Now that it's on its own framework, I am positive about the stability. At any point in time, I would preferably suggest sticking to the initial platform and framework that people like the most providing an overall package.

What do I think about the scalability of the solution?

Scalability is always a sensitive topic when it comes to RPA.

For me, I look at it as availability in simple terms. The scalability factor has to be stretched to an extent where availability is never compromised.

How are customer service and technical support?

I have personally had interaction only twice along with my onshore peers.

1st was with Mae Chang about v11 environment setup &

2nd was with one of the support engineers who helped solve the control room blank screen error.

So far so good.

Which solution did I use previously and why did I switch?

I used ITPA tools like Automic (CA Technologies product, now Broadcom product) & RPA tools like UiPath and BluePrism.

For a classical and typical developer, we like code to be seen, written, and parsed but not objects. More importantly, security features like parsing, code versioning, ease of use, live executions, etc made us chose AA.

We haven't moved completely to AA for now but talks are in place with customers.

So, for multiple valid reasons, AA takes the first place when it comes to automation.

How was the initial setup?

The setup was good. I wouldn't say straightforward but the process and steps were laid down clean so for us, it seemed to be cool.

What about the implementation team?

It was in-house for the POC project and the customer himself for the account we hold.

Our setup was pretty clean and neat.

I would rate the customer level a 70/100. They haven't defined the scope, networks, security properly, and there is too much of JUST red tape. The process definitely takes priority but not at the cost of providing solutions. The optimal path has to be chosen.

What was our ROI?

I shouldn't be projecting this out but would say there is a grace ROI with our current clients.

I am not 100% sure. Revenue is nominal as of now. The business model defines it more in order to sustain a customer but I am sure it's doing well.

What's my experience with pricing, setup cost, and licensing?

So far so good.

When it comes to 2019 and the AA cloud I think many are skeptical about the pricing and support model.

For example, we are already on our own cloud, AWS and azure so as a cost-effective solution we would obviously want to choose our own platform for hosting. Be it IAAS, PAAS, SAAS etc.

Now that AA is proposing a cloud as well, we are still in the thinking phase of the costing model to see if this fits us better in terms of revenue and margins.

We are looking forward to experiencing the AA cloud soon.

Which other solutions did I evaluate?

Like mentioned, we have been using Automic, UiPath, and BluePrism to a pretty good extent for about 2+yrs and it was good until we realized there is a better product in the market and who doesn't want the best.

It was not a one day's decision to chose AA. A big set of people, the cream of the project, were deployed to learn and explore AA to the maximum extent possible.

I lead the operations part of the existing automation project and so was I leading this POC project under AA as well. So all possible test cases, comparisons, ease of use, security, and many other factors were considered before we opted for AA and so is the product now.

What other advice do I have?

My request would be to keep a little lower pricing for services like on call support, cloud, and other key services. Otherwise, the rest all seems to be very much feasible in AA.

Which deployment model are you using for this solution?

On-premises
Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
Senior Consultant at a financial services firm with 10,001+ employees
Real User
Makes it easy to incorporate automation into your business and data processing
Pros and Cons
  • "It is easy to install and use."
  • "It needs to have more options for integrating with other tools."

What is our primary use case?

Most of our use cases have to do with Excel reconciliations, data entry or capturing data and entering it into a different portal or reconciling into Excel.

How has it helped my organization?

We have a lot of clients who have to track Excel work, or there may be data validation or reconciliation's to be done. In alignment with our primary use and because we are an audit firm, our primary purpose is basically to compare entered data and do data matching or verification. It is best for us to get quick output, and Automation Anywhere has been withstanding our benchmarks for performance. Whenever we have a goal or deadline to meet demands from clients in doing volume processing, it helps us to meet all those projections. We prefer the tool, and we are Automation Anywhere partners. 

The time from the installation to the execution of deployment is not very long, so it is a better solution for us than something else which would not allow us to provide results as quickly.

What is most valuable?

The most valuable feature would be that it is easy to use. Second, we have flexibility in terms of scalability on our support systems. The functionality of the product enables us in terms of the type of projects we can take and helps in advancing our business prospects.

What needs improvement?

Alert transition is happening in the Python space and on the front lines of AI and with other tools. You have the opportunity to use different data blending tools and data manipulation tools. It would be good if Automation Anywhere could make more plugins available to use with a greater variety of tools and additional options. I think it would be a better product if it had a greater capability for integration.

What do I think about the stability of the solution?

Stability-wise and from a security standpoint as well, the tool is very robust. I feel Automation Anywhere is better compared to other automation tools.

What do I think about the scalability of the solution?

This product scales easily. You can just plug-and-play with whatever components you want to use. You can just add in things easily and you can scale it up.

How are customer service and technical support?

Whenever we are stuck at any point where we don't know something about a feature, we just reach out to the support team. Their ability and knowledge have been very helpful to us.

Which solution did I use previously and why did I switch?

I was not involved in the decision to adopt Automation Anywhere as that decision was made before I was part of the company. I came in during a phase where we were scaling up on the new deployment. They made the change to Automation Anywhere to more actively adopt the possibilities of automation.

How was the initial setup?

One thing that's very good about the setup is that it is one-click. You just have to click to start the installation and then you configure everything as you go through the installation. One of the best parts of using the product for us is that it is easy to install and configure which fits in our business model.

What about the implementation team?

We are resellers as well as implementation partners and channel partners. So we have been through and are involved in all the phases of implementation and deployment. We are the vendor team.

What was our ROI?

We have been able to witness a return on the investment. We have had clients where their scope was very broad and we have helped them reach their goals. The ROI that we see is not an instantaneous one because it occurs over time while you build out processes. Here and there you have greater success and the target for return on investment is made up over time.

What's my experience with pricing, setup cost, and licensing?

As far as costs, it depends on your use. We started with a basic department pack, which is over 10K. The additional costs depend on the scale of the engagement and how it pans out. We customize to our needs on the go.

What other advice do I have?

I have worked with Automation Anywhere on nine versions, including the 10.3 and 10.7 versions. It has been improving all along as they make further releases.

Considering that experience, on a scale of one to ten, with one being the worst and ten being the best, I would rate Automation Anywhere somewhere around 8.5. It is one of the market leaders in their market segment. They have obviously proven their success and adaptability to the market enough to be very good at what they do. But I am scoring in terms of flexibility and in being more open-ended towards developer plans and preferences. In order to score nine or ten, they still need to provide more flexibility and integration with other tools and options.

My advice to people who are considering Automation Anywhere as a solution, is that you have to approach a decision from the point of view of what you want to accomplish. You can just go out and pick up a tool, but you have to actually dig into it and work on it. Automation Anywhere is a very good tool because it helps you along the process. The kind of support that you get from the community, as well as the partner enablement team, is encouraging. You can take it step-by-step. There will be some handholding from Automation Anywhere team. Our status as members of the customer success team is in the future. That kind of support and community helps new partners, existing partner, or those who are looking forward to becoming a partner.

Disclosure: My company has a business relationship with this vendor other than being a customer: Reseller.
PeerSpot user
Automation Architect at Moody's Corporation
Video Review
Real User
Leveraging the use of this technology with other emerging technologies has had a positive impact on our company
Pros and Cons
  • "You do not need to have IT skills. I come from a finance background, so I can attest to the fact that you do not need IT skills to use Automation Anywhere to leverage it on your teams."
  • "More interactions with PDFs would be great for Automation Anywhere."

What is our primary use case?

We try to automate processes within the operations department of our company.

What is most valuable?

For Automation Anywhere, there are a few commands that are my favorites. The object cloning command is the strongest command that I've worked with, as well as all the Excel commands.

You do not need to have IT skills. I come from a finance background, so I can attest to the fact that you do not need IT skills to use Automation Anywhere to leverage it on your teams.

What needs improvement?

More interactions with PDFs would be great for Automation Anywhere. 

The ability to use more legacy technology for object cloning, flash plugins, etc.

A lot of their Excel commands could use some improvement. I noticed sometimes the functions don't work properly or the ability to use over a macro isn't as efficient. So, definitely the Excel commands and the ability to use formulas for Excel could use improvement.

What do I think about the stability of the solution?

Automation Anywhere has had a increased positive impact in terms of stability. Leveraging the use of this technology with other emerging technologies has had a positive impact on our company.

What do I think about the scalability of the solution?

With scalability, it is all about the frequency. I can have the bot run 24/7 or I could have the bot run on weekends. In terms of scalability, it definitely works faster and more than a human does.

Which solution did I use previously and why did I switch?

When it came to a lot of people in our company just doing mundane, repeatable tasks, we realized that they are not interested in their workflow. So, if we can automate the tasks that are mundane and repeatable, our employees will be able to engage in more higher value tasks, then be happier at work.

How was the initial setup?

It was a straightforward setup. There are definitely some hurdles that we had to go through. 

What about the implementation team?

Just trying to get IT and Automation Anywhere to work together to build a resilient solution was a bit of a challenge, but it was more straightforward.

What other advice do I have?

I would give it a 10 out of 10. The ease of use of the application is very smooth for us. Coming from a finance and business background, I did not have any challenges using the application. It is extremely versatile. I can use it with internal applications, external applications, websites, Excel sheets, and so many other documents. So, it's definitely one of the best of RPA applications that I've used yet.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
Business Operations Associate at ZS Associates
Real User
The functionality of designing child and parent bots helps us to design the process in a modular way
Pros and Cons
  • "The Capture command has been a lifesaver for me in each of my use cases and the advanced Excel functionalities like running macro, reading and manipulating data, etc. It allows the bot creator to leverage the inbuilt functionalities that AA2019 has to offer to a great extent."
  • "The AI Sense functionality is what I believe can be improved since when I tried to use it for automating a use case involving a Citrix Virtual Machine, it was unable to capture objects consistently."

What is our primary use case?

I work in the Management Consulting domain and hence am working with huge amounts of data, using advanced Excel formulae and creating reports and dashboards for clients is a routine. I primarily used the RPA AA2019 to automate and streamline few weekly reports which track KPIs (Key Performance Indicators) for few products. Also, I automated the process of Quality checks which we perform after creating the reports. Another use case that I have automated is sending a Zoom meeting invite through outlook. The user only needs to enter a few details like attendees, date, and the time of the meeting.

How has it helped my organization?

My organization i.e ZS has been a partner of AA for the past couple of years and this year the organization decided to reach the next level by introducing a pilot program wherein many associates are onboarded to the AA2019 tool and can implement robust and efficient solutions using the same thereby increasing productivity across the organization. This has been a success and we are planning to scale the program to a much wider audience within the organization. The saving of efforts within my project has been to the tune of 20% as of now and I am sure that it will improve as we explore the tool more and automate many more processes.

What is most valuable?

The Capture command has been a lifesaver for me in each of my use cases and the advanced Excel functionalities like running macro, reading and manipulating data, etc. It allows the bot creator to leverage the inbuilt functionalities that AA2019 has to offer to a great extent. Also, the functionality of designing child and parent bots help me to design the process in a modular way. Additionally, the error handling capabilities of the tool has really improved the troubleshooting experience when we encounter an error.

What needs improvement?

The AI Sense functionality is what I believe can be improved since when I tried to use it for automating a use case involving a Citrix Virtual Machine, it was unable to capture objects consistently. This feature can be made more intelligent and less bulky in terms of the downloadable package size of the code in the next release and also the VB/Python scripts which we can use in conjunction with the AA2019 functionalities is what I believe would help in automating many processes end to end.

For how long have I used the solution?

I have been using the Automation Anywhere 2019 tool version for the past six months.

What do I think about the stability of the solution?

I would rate it an 8/10 since I believe if the AI Sense capability and handling MS power point functions is further enhanced with the next release, then it would make a much larger impact.

What do I think about the scalability of the solution?

It is very much scalable in my opinion and should be used by big organizations lokoing to save costs and increase productivity.

How was the initial setup?

The setup was a bit complex. There were many IT approvals that I needed to take.

What was our ROI?

I am currently able to save 2-3 hours of manual effort per week.

Which deployment model are you using for this solution?

On-premises

If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?

Other
Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
Senior Consultant at a financial services firm with 10,001+ employees
Real User
Non-technical people can swiftly code on it easily
Pros and Cons
  • "We have improved on IQ Bot collectively with the normal Taskbot that we use. How it got started was that we have a lot of scanned documents to input for our solution. So, I used to get a lot of scanned documents, and extracting or reading the data from those has always been a pain area. We always used to bring a manual person in to do it. Once a manual person did that activity, it was brought into Excel where I could run the bot. With the entry of IQ Bot, it now takes care of my scanned documents, which means IQ Bot does the OCR extraction and gives my data to the Automation Anywhere Taskbot. This means no manual intervention and end-to-end bot processing, along with a happy customer at the end of the day. We provide these services to multiple clients, so we have been doing this for all of our clients."
  • "I would like a couple more features where I can talk and the line comes up automatically. I can just put on a mic, like in "Ok Google". With "Ok Google", I can tell it to please open an Excel spreadsheet with the header read. If this is there, then I don't even need to sit on a computer, I can just dictate my commands and it will automatically come up."

What is our primary use case?

I have worked across many different type of RPA use cases that we have done, starting with finance, manufacturing, and banking. The use cases are tremendous. There are many. 

Thankfully, being a technical person, I've also learnt a lot about business processes. Personally, in my career, I have not just developed my technical expertise, but also using RPA and the Automation Anywhere tool, I have engaged a lot of vision as to how the business and the finances process work across different direct industries so far.

How has it helped my organization?

I can talk about a use case that we have submitted. We have a Bot Genius entry that we have where the bot reviews your bot. So, it's a bot on top of a bot to check whether the bot that you have created is up to standards or not. So it is an interesting concept that we try to bring in where we identify pain areas, because a lot of time is been taken up by the reviewer team to identify what's wrong with the code and whether the code is per the coding standards or not. So, we thought of automating and trying removing one layer so a bot can check whether all the coding standards, proper guidelines, and naming conventions of variables are being sorted out. So, we brought along this bot as a finalist to see if it can take home a prize.

We have improved on IQ Bot collectively with the normal Taskbot that we use. How it got started was that we have a lot of scanned documents to input for our solution. So, I used to get a lot of scanned documents, and extracting or reading the data from those has always been a pain area. We always used to bring a manual person in to do it. Once a manual person did that activity, it was brought into Excel where I could run the bot. With the entry of IQ Bot, it now takes care of my scanned documents, which means IQ Bot does the OCR extraction and gives my data to the Automation Anywhere Taskbot. This means no manual intervention and end-to-end bot processing, along with a happy customer at the end of the day. We provide these services to multiple clients, so we have been doing this for all of our clients.

What is most valuable?

There are many valuable features of Automation Anywhere. It is very easy to work on this automation tool on a day-to-day basis. I've seen that people, even from a non-technical background, can code it swiftly and at ease. 

We have IQ Bot which is very interesting and unique. I really like IQ Bot and the concept of A2019 that we have just seen. I really hope to get to work on that. A2019 seems to be very interesting and easier than what we are doing here now. It is a service available on the cloud, which is even better.

What needs improvement?

I would like a couple more features where I can talk and the line comes up automatically. I can just put on a mic, like in "Ok Google". With "Ok Google", I can tell it to please open an Excel spreadsheet with the header read. If this is there, then I don't even need to sit on a computer, I can just dictate my commands and it will automatically come up.

Right now, it's more sequential, where it works in a sequential manner. If they have something dynamically, where it run parallels, I'm not sure if it's out there yet, but It would be a plus point if we could have that.

With A2019 will get both options (writing lines of code and dragging and dropping). So far, we are just doing sequential coding. I'm just writing line-by-line code. But, there is a pain area if I want to go back and have to understand where the issue started, it becomes a little cumbersome to identify. That's where A2019 comes into the picture, you can drag and drop start to make a flow. This will be a useful feature.

For how long have I used the solution?

I've been working with RPA for the last six years, starting with Automation Anywhere.

What do I think about the stability of the solution?

Over the year, I have seen that Automation Anywhere as a solution that has improved a lot. Wherever we have identified bugs, timely resolution, and the interaction with other applications, we have seen a difference from our original solution where we started off. Now, it's completely dynamic and very stable.

What do I think about the scalability of the solution?

I can introduce IQ Bot. I can introduce my Python script that I'm trying to work on. If I'm not able to make it with an Automation Anywhere, I can go out-of-the-box. I can try to build in my own programming language where I have expertise or I might not, but in this way, I am putting it across different scripting mechanism and running it the same bot. This is something which I think is very good and we can scale again to a different level with different use cases.

How are customer service and technical support?

The technical support team has been always very helpful. I write to them and they reply back to me usually in an hour or two. That's a good response that I see as compared to other RPA vendors that we work with.

We have clients who have dedicated CSM managers at Automation Anywhere in case something is a very high priority, which is always the case. So, the customer support team is always there to help us out.

Which solution did I use previously and why did I switch?

One of our primary jobs is to consult our clients. We look at the use case and base it on their use case. We do recommend which tool and special functionalities of the tool that they can go for. There have been many times when we have found the use cases to be very complex and the applications very different and a bit complex, but then we have suggested the Automation Anywhere solution and that has worked as well.

The criteria of deciding whether RPA should be used goes from the old story that your process should be rule-based, input/output should be structured, and it should be logically described. If it falls into these three simple buckets, then RPA is there.

How was the initial setup?

We do have an infrastructure team who supports us with the installation. If you have the basic requirements for the infrastructure, hardware and software, the installation process is pretty smooth. We have user manuals that are pretty well prepared where I can read them, then install it. That's good for the setup or for the person who is installing it from their end. It's sort of easy. You would require a bit expertise from someone at work; a person to help you out.

Which other solutions did I evaluate?

I have worked on other RPA tools as well. Mentioning some of them: Automation Anywhere, UiPath, Blue Prism, and AutomationEdge. In day-to-day life, since the RPA has evolved so much, right from the beginning, we had many different tools. We keep fluctuating from one tool to another trying our hands out in other domains as well. However, Automation Anywhere is one of my favorites.

What other advice do I have?

I would rate it a nine (out of 10). I will keep one out for my feature to get voice converted into the command.

Which deployment model are you using for this solution?

Hybrid Cloud

If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?

Disclosure: PeerSpot contacted the reviewer to collect the review and to validate authenticity. The reviewer was referred by the vendor, but the review is not subject to editing or approval by the vendor. The reviewer's company has a business relationship with this vendor other than being a customer: Partner.
PeerSpot user
Buyer's Guide
Download our free Automation Anywhere Report and get advice and tips from experienced pros sharing their opinions.
Updated: April 2025
Buyer's Guide
Download our free Automation Anywhere Report and get advice and tips from experienced pros sharing their opinions.