Automation Anywhere Reviews

We use it for automating Excel sheets and for uploading some data.

By implementing Automation Anywhere, we minimize the manual work and improve workflows. 

The benefits depend on how you use it. When standard automation is not supported, you sometimes need to use robots to eliminate the human interface or human interference in the processes.

We integrated Automation Anywhere with ERP. We had Oracle EBS. There are always challenges, but we can overcome all the challenges. We have the technical expertise to do that. Overall, it works fine. It is good.

Automation Anywhere has saved us time, especially in distributing Excel sheets to multiple users and sending emails. The consolidation of these Excel sheets used to take a lot of time. It would take us a day to consolidate them. In case of errors, it would take one and a half days. With a tool like Automation Anywhere, we can do the consolidation within hours. If we have everything in the portal, it will do that quickly.

I am happy with most of the features. Notifications and triggers are especially good.

You can learn it quickly. All resources are available on the web. It is a matter of time. If you want to learn more, there are enough resources available online. You can log in and learn. 

It is user-friendly as compared to the other products. The time it takes to train non-technical employees varies. Simple training will take a week. 

It is a cloud solution. It is a good platform.

It is constantly improving. It is AI-embedded. They can further improve the AI. It is already at a certain level, but it can be improved.

I have been using Automation Anywhere for three to four years.

I have not worked with any other solution. I have a little idea about UiPath, but I have not worked with it. 

It is mostly in the cloud, and it is mostly deployed on the Microsoft cloud. They also have their own cloud.

In terms of maintenance, every software needs to be updated. Before upgrades, you should do stress testing and be aware of the changes. You might have to update the robots as per the changes.

It is subscription-based. They have different schemes. The price depends on how you negotiate with the local partner or local representative in your country.

It is a good product, but it also depends on how you use it. It is all about how you educate and train people. It also depends on your approach and training. 

Automation and AI, especially Generative AI (GenAI), is a trend. Everyone is looking for automation. So far, I have not worked on it. In the future, I might work on such a project.

In the beginning, automation is a bit difficult because you need to understand the requirements and other things, but later on, it gets easier. Once you have a deep understanding of requirements, it is easy to do automation. It is just a tool. Before using it, you need to have a good understanding of the process. You need to understand where the gap is, what you want to do with it, and how Automation Anywhere can help you. 

It takes time to implement automation. For example, if you are using Automation Anywhere OCR, it takes time to understand different kinds of documents or invoices. It will sometimes fail. In one or two cases, it might fail. There might be a failure rate of 2% to 3%. In such scenarios, some users might have a negative impression. You should be able to address such challenges. It is a matter of time. You need to have patience and a little bit of tolerance. It is not perfect. Nothing is perfect in the world. The users need to be educated on it.

Overall, I would rate Automation Anywhere an eight out of ten. 

My business Analysis team describes the cases, and my architect team works based on that. I look into how this architect team is working to fulfill the requirements of my client.

Our use cases mainly are for the financial domain. We are working for an international organization. The automation that we are building is going to be utilized in various projects for tracking the expenditures of projects, managing the budget, and maintaining the planning. The information is then returned to the core finance providers. 

We have integrated it with TMX and the public finance model. Government Resource Planning or GRP is integrated. We have implemented a lot of triggers to give all the information to various points.

We have our own architecture. It is able to take the information from the core engine, API engine, or triggers from databases or data pipelines and execute the process based on the defined logic. It is able to give information to various process owners using the workflow.

In most places, the processes are scheduled automatically, so it saves time because we are not executing any process manually. For example, we are able to get information about the utilization of the funds given to a particular country for a specific purpose. It triggers an alert if the funds are being spent in a particular area that is not allowed based on the business logic.

Being able to implement automation is valuable. We take the business logic and provide a solution to the client. Defining the intelligence pipeline is the most interesting and challenging aspect for me.

For us, nothing is complicated. It is quite easy. We have a competency and learning team that gives training to clients. It does not seem very difficult for them.

The approval process needs improvement.

We have been using this solution for approximately one and a half years. I do not directly use it, but my team uses it.

It is a private server farm where we have implemented AWS because the governments do not allow hosting on the cloud in most countries. This is a restriction from the government side.

We have two teams. One is the technical team, which is involved in network security and the server side. I am from the functional team where we are involved in all the services, all the applications, and all the databases. The technical team takes care of the software installation, maintenance, patches, and upgrades. We are only working on the application side.

I did not evaluate any other solution. I got the instructions from my company to use it.

We have a full-fledged deployment of automation in our organization, and we have a number of projects in the pipeline. There are definitely a lot of possibilities inside the organization, not only for me but also for my team members.

The main challenge currently is that we do not have proper resources, and the requirement of the client is very specific. Apart from that, I have not felt any problem with my team in deploying any of the solutions at the client site, so at this point in time, I cannot say that a specific technology is the best technology or that Automation Anywhere is the best. We are facing some challenges, and we are working on that. We are getting references of some of the other solutions, and we are working. We are doing the research every day and providing the solution to the client. Every day, it is a new challenge, and we are implementing the solution on the client site and understanding how to overcome those challenges.

At the moment, a person like me who is only working on one particular technology cannot compare it with other available alternatives in the market.

I would rate it an eight out of ten.

We use Automation Anywhere to automate tasks in our organization.

We needed to connect with multiple bank websites to retrieve payment confirmations. However, banks, being banks, did not provide direct API access or placed significant restrictions on such access. Therefore, we decided to utilize Automation Anywhere to collect the data and integrate it with our automated system.

At the time, all of our automation goals centered on connecting to these sites, which required a great deal of manual effort. Despite the low cost of labor, it was error-prone and highly subjective. As a result, using Automation Anywhere helped us automate this process, eliminating the need for human intervention. We were able to achieve all of our initial objectives using Automation Anywhere.

The learning curve for our non-technical users was a couple of days.

We aim to automate our activities that currently require human intervention, which is susceptible to errors and inconsistencies. This approach is similar to how others have successfully employed AI or RPA tools. Our primary objective is to ensure that our processes are scalable and repeatable.

We successfully integrated Automation Anywhere with our local database. Like any implementation, we faced some challenges with change management, understanding, and other issues, but ultimately, it was a success.

Automation Anywhere helped save the organization time and money.

The overall usefulness of Automation Anywhere is the most valuable aspect of the solution.

The price has room for improvement.

I have been using Automation Anywhere for four years.

Automation Anywhere is scalable, but scaling it can be costly, making it a matter of economic viability for many organizations.

The support is good.

Positive

The implementation was completed by the Automation Anywhere team.

Automation Anywhere is expensive.

We also evaluated UiPath and Selenium, but we ultimately selected Automation Anywhere because they had more experience in this area, which gave us greater confidence that the project would be successful.

I would rate Automation Anywhere eight out of ten. Automation Anywhere is a versatile and powerful platform, but it exceeded our organization's budget.

Maintenance requires three or four team members because the target systems tend to change.

Our clients use it for different things. One uses it for invoice processing and another for the aggregation of documents based on certain characters. Another uses it to automate processes for the admin department. That company has seasonal workers, and they have to create passes for those seasonal workers. Most of the document uploading and validation is done by Automation Anywhere. Most of those documents are issued by the federal government, and they have a standard format.

One thing I really like is the recorder where you can connect with multiple systems. The OCR is also good. In one case, we used a different OCR than Automation Anywhere, but in document processing, using the OCR engine is good.

And providing automation at scale is something I feel is a strength of Automation Anywhere compared to most tools. It depends on the segment we are dealing with. There are small organizations that might not need robust applications, but for mid-sized and large customers, we usually propose automation anywhere. It's quite robust, and the performance is good. When we are proposing a solution, the automation at scale makes it much easier for us, post-sales and post-implementation.

Also, the integration of the solution's bots with APIs and business applications is good. There are certain prebuilt integration APIs in Automation Anywhere. That's especially true when you're connecting with SAP. There are issues with SAP, but in general, they have connectors with most of the popular CRM tools. The API connectivity is much easier.

We only faced some problems when integrating it with SAP, and Oracle integration was a bit challenging, especially with Oracle Fusion. We had some issues when we were trying to connect some of the applications on the API level. But, in general, integration using Automation Anywhere is fine.

I have been working with Automation Anywhere since 2019, or about four years.

In the last year, the cloud has become bigger, but before that, it was implemented more on-prem only. 

From our side, the number of staff needed for an implementation depends on the number of processes we need to deploy. For the initial configuration, we may not need many people. But, for one of our customers, there are 70 processes that need to be developed over the next 18 months. Obviously, the number of people involved will be much greater than in a project where we're looking at 10 or 15 processes to be implemented. But on average, each process takes at least two to three resources, depending on the complexity.

Once you have deployed an application, you need to maintain it. Compared to other products, it takes slightly fewer people. Maintenance on the admin side requires one to two people. We always assign one FTE for this, at a minimum. Depending on other factors, we might go for two.

Automation Anywhere is more stable compared to some of the other tools on the market. And, post-implementation, we have very few issues with it compared to others. For me, it's all about post-implementation and why customers are happier with Automation Anywhere.

For small and medium-sized customers, we may not suggest Automation Anywhere because of the cost difference.

UiPath has gotten much better in the last two years. They have really grown in terms of overall performance and bot capabilities. There has been a huge improvement there.

As for non-technical users, it's not a low-code type of solution where you draw and drag and drop. Still, it's okay, to some extent, if they at least have some understanding of technology. Generally, it's easy to learn. If you have access to Automation Anywhere University, you can really learn it. But because I am from a technology background, it was much easier for me. We give our customers 13 or 14 sessions to bring them up to speed, and that might span over the period of a month to two months.

In the discussion about RPA versus API integration, one definite advantage of automation is that scheduling, bot management, and those kinds of things are automated. It's more about the customer and their perspective. With automation, you already have something cooked up, and you don't have to worry about much at a later stage. That makes automation much easier for them than using an API integration. You have to maintain an API integration, and there is the cost of maintaining it. With all those factors, automation becomes much easier for the customer.

We have been proposing Automation Anywhere to multiple customers. It's good. It's robust. But it's a bit expensive compared to other RPA tools on the market. Sometimes, it's too heavy for customers, especially if it's on-prem. Also, maintenance is slightly higher.

We use it for doing automation inside of Citrix. It's for image-based automation.

It's very easy for business users to learn Automation Anywhere. You do not need to have technical skills in order to leverage the product. It is pretty easy to learn how to use it.

The learning curve in terms of making automations is low. It's a low-code platform. People are finding it very easy to learn how to do things. 

It might take six to eight weeks in order to train non-technical employees to use Automation Anywhere. 

It has been good for our financial management reporting. 

Using RPA bots and APIs is easy. It's easy to integrate.

Automation Anywhere has helped us increase automation consumption. We do a lot of financial reporting, even on SAP. We've done a lot of automations around ERP and our SAP database.

Automation Anywhere was difficult with certain applications with respect to Java platforms. For these, we'd likely use UiPath instead. Handling Java-based applications or browser-based applications could be better. 

Automation Anywhere should have more Excel-related functionality. 

I've used the solution for four or five years. 

The product is not at all stable. They should improve the stability.

The solution scales enough. We haven't faced any scaling problems. 

The product has a very good support team. We have not had any major challenges with them.

Positive

We also use UiPath.

We migrated to a gateway situation. It was challenging as the architecture was different. We faced a lot of issues and it took time to migrate. There were a few functionalities that were not working and we needed to recreate the workflows. When we started, most of the ports were not working. The migration did not go as expected. Then, there was a new version of my initial VPN. It took more than a year to migrate.

The solution does require some maintenance. You do need to maintain the bots. 

We have witnessed an ROI while using Automation Anywhere. 

The pricing is still high. For every new feature, there is an additional charge.

I'm an Automation Anywhere customer.

We have not yet started using Co-Pilot.

I would rate the solution eight out of ten. It's good for automating processes. 

We are a partner of Automation Anywhere, and we utilize their software in the manufacturing industry for procurement and administration purposes.

Most of our customers deploy the solution on the public cloud, with some opting for private cloud deployment, and a small percentage choosing on-premises deployment. The majority of our customers are extremely price-conscious.

We deploy Automation Anywhere for our cost-effective customers. These customers prioritize automation for fee optimization rather than productivity improvement. 

Business users without technical skills can still utilize Automation Anywhere with some training. The solution is user-friendly, however, we provide training for individuals before they come on board. Therefore, there is support available in that regard.

On average it takes two months to train someone without technical skills to use Automation Anywhere.

Automation Anywhere aids our customers in enhancing productivity and optimizing workforce size. Typically, we achieve a 25 to 30 percent reduction in time, although the exact results may vary depending on the specific case.

Although Automation Anywhere may not match Blue Prism's scale of automation due to budget constraints, our current clients can still have their requirements met by Automation Anywhere.

Automation Anywhere's most valuable feature is its seamless integration into procurement software, allowing for the automation of purchase orders, billing, employee travel details, and other tasks.

Integrating RPA bots, APIs, business applications, and documents in Automation Anywhere is a challenging task. We have come across a type of YAML application that we use with the APIs, enabling us to get a holistic picture. However, direct integration has always been problematic. For instance, when attempting to integrate with SAP, we encounter certain gaps. As a solution, we can either input the data into the call sheet or create a YAML application for the integration process. Unfortunately, it is not a seamless process where we can transfer everything directly into an SAP system. This presents a double issue for us. I would like Automation Anywhere to work with SAP and improve their interfaces.

The technical support needs improvement. They take a long time to respond, and they are not very knowledgeable.

I have been using Automation Anywhere for six years.

Automation Anywhere is stable.

Automation Anywhere can scale, but it requires significant intervention from the technical team to achieve.

Technical support is difficult to reach and obtain a resolution.

Neutral

We used to use Blue Prism for our customers, which offered better integration and more features. However, we had to switch to Automation Anywhere due to the high initial license fee associated with Blue Prism. Automation Anywhere is more cost-effective.

The initial setup is straightforward. The complexity lies within the interfaces. Our development team handles the internal implementation for our customers.

We implement the solution for our customers.

Our clients definitely see a return on investment because that's how we gain business.

I would rate Automation Anywhere's cost a six out of ten, with ten being the most expensive.

I would rate Automation Anywhere a six out of ten. When compared to other options, Automation Anywhere remains a more cost-effective solution. However, it has integration issues and is not directly compatible with many ERP systems, which forces us to find numerous workarounds.

In recent years, there have been many cheaper solutions that have become available. To a certain extent, I believe these solutions need to meet the current requirements. We began using Automation Anywhere years ago, but with new clients, there is a bit of a challenge to convince them to adopt the solution due to the availability of other options in the market.

With the variety of solutions available in the market today, people are seeking the most cost-effective option. RPA was a viable choice a few years ago when we began in 2017. However, attitudes have since changed, leading people to consider more affordable tools. Additionally, individuals are reluctant to bear substantial license charges, as we faced with Automation Anywhere, where we had to pay significant fees annually.

Automation Anywhere is more commonly deployed across various departments and less frequently in multiple locations. Due to its typical usage, we are employing it as a standalone model for each functional department.

Automation Anywhere requires maintenance due to changes we handle from the client center, as well as the configuration of the solution according to all client requirements. We need more than five people for the maintenance.

We spend one to two months maintaining bots.

For an organization that has a technical team and wants to deploy a cost-effective solution, I recommend Automation Anywhere.

We use Automation Anywhere for process automation.

Automation Anywhere has enabled us to eliminate manual, time-consuming tasks, and increase accuracy within our organization by automating them.

We witnessed the benefits of Automation Anywhere within six months of its deployment.

Automation Anywhere helped reduce the workload of our P2P billings by around 60 percent.

Automation Anywhere helped our organization increase its automation consumption by 25 percent on our billing automation once we resolved all the background issues.

Automation Anywhere performs efficiently.

Automation Anywhere is difficult to use and could be made more user-friendly. The GUI needs to be improved.

Using Automation Anywhere can be extremely difficult for individuals who lack technical skills.

The learning curve for Automation Anywhere is challenging. We should not need to rely on a vendor to handle the solution. The end-user should be able to use the solution independently.

The automation at scale has room for improvement.

There are many features missing from Automation Anywhere, including cloud collaboration tools provided by Google and Microsoft, that I would like to see integrated into the solution.

I have been using Automation Anywhere for three years.

Automation Anywhere is stable. I rate the stability an eight out of ten.

Scalability involves both the customer and the vendor, requiring significant effort to increase due to its lack of user-friendliness.

We experience difficulties in getting our issues resolved when dealing with technical support.

Neutral

I used Microsoft Power Automate, which was not a great application at the time. However, it has now become easier to use, more cost-effective, and more scalable compared to Automation Anywhere. As a result, we are considering switching back to it.

The initial setup was complex. The vendor was unfamiliar with the process, and there was no guidance from Automation Anywhere regarding the requirements. According to Automation Anywhere, we were supposed to simply follow the onscreen instructions and click "next," which should have taken a maximum of one hour. However, due to an error and misunderstanding, it took us around three days instead.

The deployment started at the control room, then the client, and finally the developer.

One person, who was an Automation Anywhere specialist with infrastructure knowledge, was used for the deployment.

We used a vendor for the implementation.

To realize a return on investment, we must utilize Automation Anywhere for several years.

Automation Anywhere is significantly expensive. The cost is at the highest end of the spectrum.

In addition to the licensing cost, let's say, $1,000, we also have to pay the OEM vendor fee, which can be around $150. Furthermore, we are responsible for the payment of managed services, and occasionally there are additional charges for maintenance.

We considered several options, including Blue Prism, before choosing Automation Anywhere.

I give Automation Anywhere a six out of ten.

When I joined my organization, we were using Automation Anywhere. Consequently, I am currently using it. However, all the features are also accessible through Microsoft Power Automate, which offers a free upgrade.

We attempted to train non-technical staff members for one month to utilize Automation Anywhere; however, learning proved to be quite challenging. As a result, we ultimately abandoned the endeavor and opted to hire a technical professional.

Automation Anywhere requires technical personnel who can write code to utilize the solution, making it challenging to integrate RPA bots, APIs, business applications, and documents. We are compelled to hire a vendor to write the code, which is not a practical approach.

I would recommend Microsoft Power Automate over Automation Anywhere because Automation Anywhere is excessively complex and challenging to use.

We have three users across three teams who utilize Automation Anywhere in our organization.

Automation Anywhere is self-maintained unless there is an error.

I advise exploring other options before settling for Automation Anywhere.

We typically use Automation Anywhere for backend operations and financial processes, such as APR.

The biggest benefit of Automation Anywhere is that it makes our processes error-free. Accuracy is how you build efficiency within the system and increase productivity.

Document Automation, one of Automation Anywhere's core features, is excellent. All the other features are also useful, and their cloud solution is pretty seamless. 

Automation Anywhere is relatively accessible to non-technical business users. It's about 60:40. Around 60 percent of the solution is intuitive, but you still need to do some work to learn the platform. The company offers strong learning resources. Most people can easily learn Automation Anywhere in a couple of months using tutorials.  

Automation Anywhere works with POST and REST APIs, so it's easy to integrate with any platform or application. Automation Anywhere is applicable to any industry or department where there are large volumes of processes that are straightforward and require no manual human intervention. 

I have used Automation Anywhere for nearly four years.

I rate Automation Anywhere 10 out of 10 for stability. 

I rate Automation Anywhere 10 out of 10 for scalability. We usually optimize one or two processes until we can achieve an ROI and scale them up for the entire organization.

I rate Automation Anywhere support 10 out of 10. They have a solid team to address any issues or glitches as they arise. 

Positive

We typically deploy to Automation Anywhere's public cloud. We haven't used the private cloud option because it's expensive. I'm the project delivery manager, so I was involved in the deployment. It doesn't require any infrastructure because it's in the cloud. 

The deployment time depends on the complexity of the processes. Simple processes can be configured in a couple of weeks, but complex projects might take up to three months. 

The number of people involved also depends on the client's needs and the licenses purchased. You need a developer license for each engineer. Automation Anywhere licensing is based on the individual users, not the partners. For example, let's say a project will take one engineer three months, but the client wants it done in 45 days. You would need to double the number of engineers and pay for an additional license. 

Automation solutions require some maintenance and change management because no process remains constant. You will need to update and optimize the bot as the process mechanism changes. 

We have seen an ROI. It's hard to give a solid metric because every organization has a different way of calculating it and it varies between processes. However, I can say that Automation Anywhere reduces costs while increasing productivity and accuracy. By automating repetitive tasks, we can shift our human employees to more productive work that requires imagination and creativity. 

Automation Anywhere is expensive. They should consider lowering the price to make Automation Anywhere more affordable to SMEs, which comprise a huge segment. The license is annual, not monthly. You need to pay for some of the advanced features, such as document automation, which doesn't come with the base package.

I rate Automation Anywhere nine out of 10. RPA can be integrated with API and integrated on top of any application. However, it's always better to go with API if you have that option. It's steadier, more scalable, and more robust. The best part about RPA is you can create a hybrid model, so you can use API when available or RPA when that isn't the case. 

I use Automation Anywhere to automate multiple desktop applications for data filling, data collection, and information downloading.

Automation Anywhere assists customers in building automation to streamline workflows where they require multiple tools, thereby saving valuable time.

The learning curve to train semi-technical people is around one month.

Automation Anywhere saves us costs. To have a human perform the same job would cost four times as much. The solution also replaces humans in repetitive, tedious tasks, thereby enhancing employee satisfaction. We observed the benefits within the initial four months of usage.

Automation Anywhere's capability to automate critical scenarios for delivering scalable automation is absolutely solid.

The integration of RPA bots, APIs, business applications, and documents in Automation Anywhere are integral components.

Automation Anywhere has helped our organization increase its automation utilization. Prior to using Automation Anywhere, we needed four employees to accomplish the work that can now be done by just one with the help of Automation Anywhere.

Automation Anywhere's image reader is the most valuable feature.

AI would enable improved automation and faster training times that would be reduced from one month to one week.

I have been using Automation Anywhere for almost six years.

The stability of Automation Anywhere is the best among all these automation solutions.

Automation Anywhere excels at scalability. We can effortlessly deploy thousands of machines. I give the scalability of Automation Anywhere a nine out of ten.

We provide our own support and do not depend on Automation Anywhere's support.

Neutral

The initial setup is complex, primarily because of the time required for the first deployment. The deployment takes one hour. First, we need to ensure that the infrastructure is correct, install the automation workflow, and then implement each of the workflows on them. Afterward, it should be run for one to two days before handing it over to the employees. Two DevOps administrators are needed for the deployment.

We implement Automation Anywhere in-house.

Our organization has seen up to four times the return on investment.

Automation Anywhere is expensive, making it suitable only for enterprise organizations. Although there are more affordable solutions available, they lack the comprehensive features of Automation Anywhere and cannot scale to meet the demands of large organizations.

I rate Automation Anywhere an eight out of ten.

It is challenging for non-technical individuals to utilize Automation Anywhere. Automation flows are authored by humans, making it impossible for non-technical individuals to directly program Automation Anywhere.

I also use Blue Prism and UiPath alongside Automation Anywhere.

For someone who wants to use API integration instead of robotic process automation, it is important to note that APIs cannot be utilized in all desktop integrations. As more individuals transition to the cloud, it is recommended to employ a combination of both APIs and robotic processes.

Automation Anywhere is deployed on 100 hosts, each with 100 users.

We offer a periodic maintenance review for the individuals utilizing the solution to ensure the functionality of the workflows we have implemented. The maintenance process requires the involvement of three individuals.

Five percent of the time is spent on maintaining bots.

There are several scenarios that function well when we design the workflow, but they do not function properly in the production environment due to intermittent issues that may occur with the specific host. Consequently, it is essential to always take into account the type of host and ensure that it can handle special cases automatically, relieving the burden from the workflow creators.

We use Automation Anywhere to automate our processes. The company has three bot creators and one bot runner, but there are other users triggering the bots in various ways. I don't have a precise number of end-users, but it's around 20 people. 

The solution's primary benefit is improved efficiency. Automation Anywhere enabled us to enhance many processes that were previously done manually. It helps save time while improving compliance by keeping the data clean. We've also increased visibility for our end-users because we use the data from Automation Anywhere to build dashboards. 

Each process might take one or two hours manually, but we can complete the same processes in a few minutes. It frees our employees to focus on other things, such as training and building new skills. It took about three weeks to fully realize the benefits because we had to adjust the processes. 

The API integration has been helpful. There are no errors, and it performs much faster than any object clone or anything like that. My overall experience with API integration is positive. I use Power Automate for documents and OCR, but I haven't used Automation Anywhere for this purpose. It saves time if we use the APIs more than just the RPA bots, and it reduces the number of errors. Overall, our automation consumption has increased by about 70 percent. 

I've had a generally positive experience with Automation Anywhere. The solution has improved significantly in the latest version. They've added some handy Excel actions that have saved me a lot of time as a developer. Object cloning has been enhanced, so our automated processes are more stable and have fewer errors. 

Automation Anywhere is accessible to users without technical knowledge. However, you need to learn some basic programming skills to go from conceptualizing a business use case to realizing an automated process. Breaking down a process step by step requires some rudimentary programming and problem-solving skills. Most of it is drag-and-drop, but you need to understand programming logic. 

I had some programming skills before I started, so it wasn't difficult for me to learn. It took me about two weeks to get comfortable using the software. There are lots of resources online, so I could easily Google information whenever I got stuck on something.

I haven't tried training any non-technical users. When I started at this company, we all underwent the same training. The employees' skills and backgrounds varied. I have more of a technical background, and another colleague had taken some programming courses previously. Others had backgrounds in finance, operations, marketing, etc. All of those people took seven days of training, but they aren't doing anything with Automation Anywhere. They're business users, not developers. Non-technical people need at least a couple of weeks to learn the solution. 

We've struggled with some of the new features Automation Anywhere added in the latest version. For example, they added a new OpenAI package, but it took a while for me to find it in the actions menu.

It would be helpful if the company communicated more about new features or created some built-in instructions within the platform. I feel like we aren't fully utilizing the latest features. They could add some links to tutorials or provide some training to walk us through the new features.

I've been using Automation Anywhere for three years.

The stability has improved significantly in the latest version. 

I rate Automation Anywhere eight out of 10 for scalability. The scalability is excellent because we have subtasks and bots that we can reuse to scale up other customers. We can build templates and customize them for various clients' needs. We can also combine sub-tasks and templates to build bigger bots. 

I rate Automation Anywhere seven out of 10 for support. We had a customer service rep who was supposed to help us with issues when they arise, but we had a bad experience, so we started going through the ticketing system, which has worked out well. 

Neutral

I was using the online version of Power Automate to try it out for a week or two. 

I rate Automation Anywhere eight out of 10. I recommend getting some training before using Automation Anywhere. Try to automate as many processes as you can to understand appropriate use cases. You must learn to translate a business requirement into a bot's coding. Learn as much as you can about all the features. It's sometimes hard to keep up with the latest updates. 

My biggest lesson has been the importance of persistence. You have to keep trying to improve the processes because there are often better ways to do something and multiple approaches you can adopt. You need to occasionally revisit processes you've already automated and consider ways to improve them. Initially, I would automate a process and move on, but you sometimes need to optimize the process first.