I primarily used Automation Anywhere to streamline and automate standardized business processes. This included tasks such as claims handling, policy registration, and document processing from customers. Our focus was on creating efficient and consistent workflows for handling routine documentation flows.
COO at a venture capital & private equity firm with 1-10 employees
Provides effective solutions for standardizing and automating business processes
Pros and Cons
- "Anywhere contributed to increased efficiency, reduced manual efforts, and notable time savings across various processes."
- "There is room for improvement in terms of costs and procurement considerations."
What is our primary use case?
How has it helped my organization?
We aimed to solve the challenges of a hands-off, lights-out approach by implementing Automation Anywhere. The goal was to automate processes like claims handling and document registration, minimizing manual intervention and ensuring a more efficient workflow.
What is most valuable?
Anywhere contributed to increased efficiency, reduced manual efforts, and notable time savings across various processes.
What needs improvement?
There is room for improvement in terms of costs and procurement considerations. Additionally, aspects like procurement conditions, technical connectivity, and global reach with Automation Anywhere could be enhanced as well. As part of procurement, these factors become crucial, especially in a global operating context where using the platform in various countries is a key consideration.
Buyer's Guide
Automation Anywhere
March 2025

Learn what your peers think about Automation Anywhere. Get advice and tips from experienced pros sharing their opinions. Updated: March 2025.
844,944 professionals have used our research since 2012.
For how long have I used the solution?
We started using Automation Anywhere in 2018.
How are customer service and support?
I wasn't entirely satisfied with Automation Anywhere's support. Cultural differences between them and UiPath or DDI were noticeable, and understanding their company perspective was crucial. Despite this, I handled it professionally, and it was generally okay with no major issues. I would rate the support as an eight out of ten.
How would you rate customer service and support?
Positive
Which solution did I use previously and why did I switch?
Before using Automation Anywhere, we initially explored three different automation solutions. One was widely mandated across the company and had better pricing. The second was used regionally, but the local teams struggled to adapt to robotics process automation.
When comparing Automation Anywhere specifically, the solutions were acceptable and useful, but pricing conditions and procurement leverage were areas that could be improved. Overall, the transition to Automation Anywhere enhanced our processes. The choice depended on factors like regulations and conditions. Automation Anywhere didn't have the ease of a global solution we experienced with another tool. We also used DDI locally, which was good in quality but needed transformation into a full RPA solution. Comparing Automation Anywhere with UiPath, UiPath was more global, scalable, and had better contract and pricing conditions.
How was the initial setup?
Automation Anywhere requires limited maintenance, and at the time, three individuals were involved in maintenance and implementation. As the applications expanded, there was a need for a gradual increase in the team for ongoing support and enhancements.
What other advice do I have?
Introducing Automation Anywhere to non-tech-savvy business users had its challenges. Some needed training to understand and develop their use cases with technical support, while others already grasped the requirements and could effectively communicate with developers. Managing this diverse group required a centralized approach. Training typically took one to three months, depending on individual skill sets, to bring non-technical employees up to speed on using Automation Anywhere.
We currently use standard RPA with Automation Anywhere, not incorporating Automation Co-Pilot. The challenge is identifying repetitive tasks suitable for RPA. We are exploring whether these functionalities are embedded in existing software or if direct engagement with RPA providers is necessary. The ongoing discussion revolves around the potential future integration of robotic solutions into software. For artificial intelligence, we distinguish between IoT, machine learning, and similar aspects, with development ongoing from both smaller players and major companies like Microsoft. The goal is to combine both robotic and AI solutions for comprehensive automation eventually.
Integration with other tools and applications with Automation Anywhere was smooth, especially for cloud-based applications. We did not encounter any significant difficulties, and the process was straightforward, meeting relevant requirements.
Automation Anywhere provided us with good automation at scale, and we did not encounter any problems with its ability to handle large-scale automation tasks.
Overall, I would rate Automation Anywhere as an eight out of ten.
Disclosure: My company has a business relationship with this vendor other than being a customer: advisor

Software Engineer at a tech services company with 501-1,000 employees
Powerful SAP application but not as easy to use as some competitors
Pros and Cons
- "The most valuable feature is the SAP application and the DLLs that Automation Anywhere provides. These DLLs help automate the SAP application."
- "Setting up Automation Anywhere is a bit complex."
What is most valuable?
The most valuable feature is the SAP application and the DLLs that Automation Anywhere provides. These DLLs help automate the SAP application. In A360, the latest version of Automation Anywhere, they provide many connectors for the different frameworks, like Office 365 or any other APIs, so those connectors are useful.
What needs improvement?
They still need to improve the SAP application's ability to use the features it has. For example, we have been using a MetaBot to automate SAP applications. They have given the SAP the ability to command Automation Anywhere itself, but we have encountered some limitations. Microsoft Power Automate has so many connectors, like its connector with Microsoft Office and SharePoint. On the other end, I have found Power Automate to be overpowered compared to Automation Anywhere because they already have so many connectors with Office 365, Teams, and other APIs. There are even more if you consider the cloud flow of Power Automate, so it's easy to get triggered.
Automation Anywhere is not so easy to trigger. For example, I can create an automation in Power Automate where the user provides input into a form, such as Microsoft Form, and that info gets pulled into SharePoint. In Automation Anywhere, we do not have some trigger like that. We have to keep one bot running 24/7 to get this data into SharePoint. Power Automate does not have anything like scheduling. Whenever you fill out the form, it gets triggered on its own, and the information is saved into SharePoint. So this is an advantage of Power Automate that Automation Anywhere does not have.
Automation Anywhere should add the same feature that Power Automate has, so whenever I create a flow, there is a trigger given by Automation Anywhere. Instead of scheduling that bot on CR, there should be something running in the background constantly, so I do not have to schedule the bot or trigger the bot manually. The trigger should be integrated into Automation Anywhere. Also, if I am creating one variable in one module, I have to make the same variable in another subtask, then I have to create a mapping between those two. If Automation Anywhere were to come out with a feature like Power Automate's environment variables, then that variable could be created globally and used throughout the process. That would be better.
Another feature I would like to have in Automation Anywhere is "Go To Line." When we are writing the code, it sometimes extends 500 to 600 lines. If I want to go to some line numbers — say, the bot has failed on line number 120 — I have to go manually to line 120. If Automation Anywhere provided something like a "Go To Line" feature, that would be useful for us. For example, if you face an error at line number 500 and your code is 1,000 lines, you have to scroll so far down to get to line number 500.
Furthermore, in Automation Anywhere, you have to write a DLL separately when you want to have something from a .NET perspective. In UiPath and some other tools, there are direct call functions available. It would be nice if Automation Anywhere came up with something like that, where you can directly have the method called.
For how long have I used the solution?
I've been using Automation Anywhere for around four years.
What do I think about the stability of the solution?
Automation Anywhere is quite stable. It has been around for many years now and has undergone several updates.
What do I think about the scalability of the solution?
To some extent, I can say Automation Anywhere is scalable.
How are customer service and support?
The technical support by Automation Anywhere is quite good. Whenever we have an issue, we create a ticket on the Automation Anywhere support site, and the support from their side is quite extensive.
How was the initial setup?
Setting up Automation Anywhere is a bit complex. When I entered into the RPA industry, Automation Anywhere had just been launched. Automation Anywhere was first released in 2014 or thereabouts, and I started working on it in 2017. I was just a novice when I began my journey with RPA, and it was a whole new concept in my organization as well. When we were setting up the control room server and the client, it was a bit daunting. We had to do so much in the background database and then the client. It is pretty complicated to set up the Automation Anywhere control room and the high availability clusters.
What's my experience with pricing, setup cost, and licensing?
I'm not too sure about the pricing part, because our organizers handle that. I'm just a developer. We get the software already installed on our machine.
What other advice do I have?
I would rate Automation Anywhere seven out of 10. It is a simple tool to learn, and with A360, they have gone way beyond. They also have an intelligent bot. However, I would suggest going with Microsoft Power Automate ranter than Automation Anywhere because Power Automate's cloud flow is easier to use. In addition, you can use Power Automate with very minimal coding. With Automation Anywhere, you need extensive knowledge of SQL and .NET. You have to learn so many things before implementing Automation Anywhere.
I have worked on Automation Anywhere for four years and also UiPath. Between these two, I have found Automation Anywhere easier to work on. Also, it's stable because I have delivered around 20 plus automations on Automation Anywhere to date. Based on my experience, I have found Automation Anywhere to be more stable and accessible. I prefer Automation Anywhere.
In my previous organization, I had worked on UiPath, but I haven't worked on UiPath much for the last two-plus years. So I only have six to eight months of experience on UiPath. I find the Orchestrator feature quite complex and difficult to understand. When I was working on UiPath, they had just introduced their advanced features in Orchestrator, so I found UiPath much more valuable from the .NET perspective. But if we're talking about how easy it is to program, Automation Anywhere is more straightforward. For the past one or two months, I have started getting my hands on Power Automate. In terms of cloud flows, I find Power Automate more useful. Every tool has its pros and cons. After working on Automation Anywhere for around four years, I do find it easy and scalable. But now, now that I've been introduced to Power Automate, I find that I like it because of built-in connectors and templates.
Disclosure: I am a real user, and this review is based on my own experience and opinions.
Buyer's Guide
Automation Anywhere
March 2025

Learn what your peers think about Automation Anywhere. Get advice and tips from experienced pros sharing their opinions. Updated: March 2025.
844,944 professionals have used our research since 2012.
RPA Specialist at Thirdware Solution Ltd.
The flow chart view helped our customers easily understand the code
Pros and Cons
- "It has improved a lot. We could identify a lot of manual processes that can be automated for our customers. The scope of automation by using Automation Anywhere has become wonderful. IQ Bot and AI sense are the incredible features provided."
- "We have encountered some issues in the actions like Terminal Emulator-> Send Key -> Page Down/Up not working."
What is our primary use case?
Automation of AP 3 Way Invoice Matching Process. Details from PDF invoices with the corresponding data in terminal. This project involved applications like Outlook, Aurora Terminal, PDF reading by IQ Bot, and Excel. The current scope of the project was to process around 600 invoices per day from 20 different suppliers which has saved a lot of time for the end-user. It has been deployed in production and the customer is pretty much happy with the performance of the bot.
On-Premise installation of CR with 1 runner and 2 creator license.
16GB RAM
How has it helped my organization?
It has improved a lot. We could identify a lot of manual processes that can be automated for our customers. The scope of automation by using Automation Anywhere has become wonderful. IQ Bot and AI sense are the incredible features provided.
The features and the architecture of Automation Anywhere make it easy to analyze any process and conclude good candidates for the automation. The flow chart view helped our customers understand the code pretty easily. The handover or knowledge transfer also becomes very comfortable.
What is most valuable?
- The most valuable features I see on the actions added have a lot of commands that were unavailable in older versions.
- The concept of packages with the flexibility of adding our own package. The packages for running Python Scripts, different packages for excel, and it has the option to work with Excel if it is not installed in the machine.
- Exception handling with try, catch, finally and many other actions introduced.
- Concept of different data types.
- The different views for writing code like Flow or List or Dual.
What needs improvement?
1) We have encountered some issues in the actions like Terminal Emulator-> Send Key -> Page Down/Up not working.
2) We found difficulties while copy-pasting commands after the end of "IF" condition and "Loop".
3) A scroll bar will be good in the "Flow" tab.
4) When any command is double-clicked, if the command opens in a popup window as we had in AA desktop versions, then that could have saved some space for development as the code writing section seems to be less which creates difficulties when there are loops in the loop.
5) Email trigger was also not working.
For how long have I used the solution?
I have been using AA for four months.
What do I think about the stability of the solution?
Currently, it is a beta version but has pretty good performance stability. There are issues in some packages. I hope with all the updated packages the solution will be much more stable.
For example: Terminal Emulator-> Send Key -> Page Down/Up command is currently not working.
What do I think about the scalability of the solution?
Excellent.
How are customer service and technical support?
Supportive but takes longer time to respond.
Which solution did I use previously and why did I switch?
I always used Automation Anywhere from version 10.5 to A2019.15
How was the initial setup?
It was easy and straightforward.
What about the implementation team?
In-house.
What was our ROI?
ROI of the current project delivered saved 4 hours of time per day of the end user.
What's my experience with pricing, setup cost, and licensing?
The setup cost is less than other solutions in market
Which other solutions did I evaluate?
Blue Prism. I personally did not like the way and features provided for developing bots.
What other advice do I have?
It's an awesome solution for automation.
Which deployment model are you using for this solution?
On-premises
If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?
Disclosure: I am a real user, and this review is based on my own experience and opinions.
Senior Software Engineering at JK Technosoft Limited.
Easy to use, avoids complexity, and ensures fast adoption & rapid deployment
Pros and Cons
- "Easy to access: Without the need to download and install software on a local machine, we can access the RPA application from virtually anywhere."
- "It is not able to use OCR effectively and has limited usability."
What is our primary use case?
Use case: Extraction from Main Frame Application
Solution :
The bot will log in to the email box and then picks the invoice no, order invoice amount, and surcharge details.
Based on a single line item and multiple line items, the bot will log in to AS400 and feed and check all the information. If there is a discrepancy then the bot will update it based on the tolerance limit. If there is no discrepancy, the bot will accept the orders. The bot will validate costs in Excel and AS400 application and it will allocate cost for each invoice.
How has it helped my organization?
Easy to access: Without the need to download and install software on a local machine, we can access the RPA application from virtually anywhere.
Easy to use: Automating a business process is as easy as logging in, clicking, and automating any kind of business.
Value for time: with the help of Enterprise A2019, we can get instant value. We can log in, set up automation, and go live within minutes, giving an immediate return on your investment.
Scalability: With help of Enterprise A2019 is a highly scalable application, we can deploy a few bots and automating any kind of business processes.
What is most valuable?
1) By using Workload Management in Automation Anywhere a lot of manpower was reduced.
2) Credential Manager used to keep customer/client information's more secure.
3) The product is dedicated to the business user and comprises advanced capabilities to offer an intuitive interface for the business user and bot developer.
4) This platform is easiest to use, avoids complexity, and ensures fast adoption & rapid deployment.
5) It not only fulfills the requirement of the digital workforce but also be flexible to evolve with the business needs.
What needs improvement?
1) Needs some improvement in IQ BOT:
* while uploading input files we are facing issue with grouping even the same kind of PDFs
* consuming of CPU utilization and requiring more RAM
2) It is not able to use OCR effectively and has limited usability.
3) Handwritten documents are still a drawback.
4) Some of the control room GUI can be improved, it is also difficult in terms of control room management.
5) If Excel gets hanged Automation Anywhere does not give any notification.
6) Needs improvement in image recognition.
7) BOT insights taking more CPU utilization.
For how long have I used the solution?
I have been using AA for three years and five months.
What do I think about the stability of the solution?
Automation Anywhere is a stable RPA application.
What do I think about the scalability of the solution?
Enterprise A2019 is a highly scalable application, we can start small by deploying a few bots and automating any kind of business processes.
How are customer service and technical support?
We are satisfied with their customer service and technical support.
Which solution did I use previously and why did I switch?
We have used Blue Prism for Automation. Cost wise it is higher than Automation Anywhere.
How was the initial setup?
A2019 has zero installation required.
What's my experience with pricing, setup cost, and licensing?
We didn't look at other options while choosing Automation Anywhere.
Which other solutions did I evaluate?
UiPath and Kryon.
What other advice do I have?
There is only one option Automation Anywhere for cost-effective RPA.
Which deployment model are you using for this solution?
On-premises
If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?
Other
Disclosure: I am a real user, and this review is based on my own experience and opinions.
Solution Architect at Cognizant
Powerful Object cloning and Windows capturing features helped automate a complex audit process
Pros and Cons
- "Object cloning with an option to enter wildcard selection was very useful when working in a web application that generated dynamic HTML content."
- "For assisted automation, the AA bot needs the facility to be triggered through an application interface after collecting input from the user."
What is our primary use case?
Project 1: Built an unattended bot to automate a complex Audit process for a healthcare client. There are 90+ bots deployed and it is processing 1000+ cases of different types every month.
Project 2: Built assisted bot for a healthcare client. It was used by customer service representatives. Unfortunately, this process was not used for a long time due to latency issues and a functionality gap.
Project 3: Working on migrating the Audit process automated using Automation Anywhere v10.5 to the new version, A2019.
How has it helped my organization?
AA has helped to automate a complex Audit process. The process was tedious to the auditors, as they need to log in to a number of applications to collect audit data for validation. It involves web, desktop, and mainframe applications (total of 20+ applications of 40+ roles).
The whole process was automated such that the bot will log in, collect screenshots, build the PDF, and then report the results to the auditors. This saved auditors from doing the mundane manual task of logging into multiple applications independently. Also, the auditors had to manage credentials for all of the applications before, whereas now, the bot takes care of storing the details in a secure vault.
What is most valuable?
The most valuable features for us are:
- Object cloning with an option to enter wildcard selection was very useful when working in a web application that generated dynamic HTML content.
- The Terminal client options have helped in automating terminal applications effectively.
- The Windows capturing features that allow for automating desktop applications works seamlessly compared to web application automation.
- Excel automation is one of the clean and very useful features that helps in reporting, as well as other Excel-related operations. Having the option of using Excel as a database helps with performing logic.
What needs improvement?
Areas that can be improved are:
- For assisted automation, the AA bot needs the facility to be triggered through an application interface after collecting input from the user. There is no inbuilt option available in AA to collect all the inputs in an interface. In our case, we built a desktop application to collect all of the user input and, on submit, the .NET code will run the ATMX file.
Can AA provide a simple user interface through which a user can collect input and submit it to trigger the bot?
- It needs an option to change the Windows resolution.
- It needs to have an option to select an object after a three to five-second delay. It is useful in the case of menu selection and this option exists in other tools.
For how long have I used the solution?
We have used several versions of Automation Anywhere since 2019, as follows:
- 2019 May - 2020 January: Used Automation Anywhere v11.3
- 2020 March - 2020 October: Used Automation Anywhere v10.5
- 2020 October - Current: Migrating from AA 10.5 to A2019
Which solution did I use previously and why did I switch?
We have used WorkFusion RPA, which had options for machine learning features first.
Which deployment model are you using for this solution?
Private Cloud
If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?
Microsoft Azure
Disclosure: I am a real user, and this review is based on my own experience and opinions.
Technical Specialist - Senior at HCL Technologies
Reasonable-priced, good error handling, and it saves us time doing routine work
Pros and Cons
- "By using this, we are saving time and we no need to do routine work, as it is now automated and the result is shared with all of the end-users."
- "In A2019 it does not display the exact running status, but rather it displays the previous one."
What is our primary use case?
I have automated the applications that we use for daily checks. We automate the application health check functionality, capture the result in an Excel sheet, and share it.
By using this, we are saving time and we no need to do routine work, as it is now automated and the result is shared with all of the end-users. We are able to navigate if any further application changes.
It captures all of the day-to-day activities and monitors the jobs at the time we specify. It helps with all technologies.
How has it helped my organization?
Automation Anywhere, by the name, can be used anywhere for automating tasks. Everywhere automation and anywhere automation. By using AA, we are able to reduce the time and manpower spent on tasks.
We can also have data updates in form of email, which can be saved for later usage.
It is very easy to understand the code.
AA helps in moving people's current trends using the current technology. AA is an RPA tool that makes robots do all of the work or jobs as assigned.
AA is a good tool for all technologies in all organizations.
What is most valuable?
The features I found valuable based on my usage are:
- Error Handling helps to find the exact error line in the logs.
- Email can be used to send emails to any number of users.
- Excel advanced and basic modules help to execute most of the commands in Excel.
- OCR captures the exact text.
- Keystroke shortcut is used within the shortcut, like TAB or ENTER.
- The universal recorder captures the specific options that need to be captured.
- The mouse click option can be used to capture exact actions.
- The delay function can be used to make applications wait for a specific time.
What needs improvement?
In the Universal Recorder, we face minor bugs in A2019. For example, the browser closes and using the recorder.
There are some minor bugs in the universal browser. In cases where Microsoft Silverlight is used, it doesn't capture the button.
In V11 we use OCR, it captures the image and displays the text it captured. However, in A2019, it only captures and does not display the text.
In A2019 it does not display the exact running status, but rather it displays the previous one.
In V11, we used to add images in email message boxes with the current date and time but in A2019, we are unable to do so
For how long have I used the solution?
I have been working on Automation Anywhere since February 2020.
Which solution did I use previously and why did I switch?
The first-ever RPA tool that I used was AA V11.
I started with AA V11, completed the Advanced and Master certifications, then moved to the next version, A2019.
What's my experience with pricing, setup cost, and licensing?
AA comes at a more affordable price than the other tools.
Which other solutions did I evaluate?
AA is the best tool compared to others in the market such as UiPath, Blue Prism, and ProcessRobot by Softomotive.
What other advice do I have?
I am expecting that in the next versions of A2019, more actions will be added.
Which deployment model are you using for this solution?
On-premises
Disclosure: I am a real user, and this review is based on my own experience and opinions.
Automation Developer at Schlumberger
Video Review
Reduces number of FTEs required to do a process. Technical support could be much better with their responses.
Pros and Cons
- "It has helped us to save a lot of FTEs for our solutions that we have provided to our companies. Suppose a job which was done by a group of eight to nine people on a daily basis for 24 hours was taking a lot of time, so we created a bot with Automation Anywhere. It was done with a bot working 24/7. It reduced the numbers of guys required to do that process."
- "Now, it is a big complex to download the product and install it, then again to install the patches. So, it takes a lot of time to download it."
What is our primary use case?
We generally do stuff to automate websites and SAP that we have in our company.
How has it helped my organization?
It has helped us to save a lot of FTEs for our solutions that we have provided to our companies. Suppose a job which was done by a group of eight to nine people on a daily basis for 24 hours was taking a lot of time, so we created a bot with Automation Anywhere. It was done with a bot working 24/7. It reduced the numbers of guys required to do that process.
What is most valuable?
The cognitive solutions that it provides.
The feature to automate the use case by simply extracting data, putting it into SAP, and automating the data. This is mostly website based, which is pretty easy for us to work on.
What needs improvement?
I would like to see some more with the Excel commands that they have. Also, with the cognitive, that is coming up we need to see what else they have, e.g., some SAP features to enhance the product more.
What do I think about the stability of the solution?
It is moving to a stable version right now. Version 10.5 was more stable and version 11.3 is having some glitches. But, we are moving to a newer version. Let's see what that brings to the table.
How are customer service and technical support?
Technical support could be much better with the responses which we get. Also, guys come to our company and help us whenever we have some big challenges, so it is quite good. However, it could be done in a better way.
How was the initial setup?
Now, it is a big complex to download the product and install it, then again to install the patches. So, it takes a lot of time to download it. But, the newest version that they are coming out with is web-based so it will be quicker on the cloud. As the CEO said, "Booking an Uber takes more time than downloading Automation Anywhere and even making the first bot."
What was our ROI?
It has provided us ROI.
Which other solutions did I evaluate?
It is a bit close, but I feel UiPath has an edge over Automation Anywhere.
What other advice do I have?
I would rate the product a proud seven (out of 10). It could be improved more. With the newest version, we need to check the product. I am giving it a seven (out of 10) as a developer and because I'm using it daily.
Disclosure: PeerSpot contacted the reviewer to collect the review and to validate authenticity. The reviewer was referred by the vendor, but the review is not subject to editing or approval by the vendor. The reviewer's company has a business relationship with this vendor other than being a customer: Partner.
Project Manager at ANZ Banking Group
Saves us man-hours, headcount, and processing time
Pros and Cons
- "We have automated the equivalent headcount of 500 FTEs since we started. Those people haven't been laid off. They are just doing different types of work activities."
- "We have been looking at processes which can easily transition into a large scale environment, where you can have cloud or hybrid model. However, being a bank, some of our processes are critical and we would like to hold those on-premise. This limits us with our usage of Automation Anywhere."
What is our primary use case?
Being a bank, we have a lot of processes which we have automated. I am a Project Manager for HR functions. The majority of my processes are in terms of income and skills processing. Those are all automated.
How has it helped my organization?
We were one of the few to start up this journey with Automation Anywhere. Interestingly, the majority of our processes were determined to be boring. People did not find them to be very interesting. Those processes have been automated. Being a bank, we have some sensitive processes which we cannot automate. Those processes have been given to human intellectuals. Otherwise, the majority of our processes are automated.
It has boosted our processing time by seven times. Typically, something that has taken eight to 10 minutes now can be done in two to three minutes. So, we have seen some value-add there.
Resources are being processed earlier and involved in a different type of a governing kind of role. This sort of builds a layer for them to move and scale up. The solution is fast and easy to deploy. Our use cases lasts for two to three sprints and we can churn out solutions very fast.
What is most valuable?
We do not have a server type of an environment. We use a desktop version of Automation Anywhere which is easily customizable and quickly built-in. We do not have to go through major security iOS applications, etc. These are all enterprise applications that we have onboarded. Each of our functions take their responsibility of building their bot and deploying it.
It is fast and reliable.
What needs improvement?
Older versions of Automation Anywhere required specific skill sets to use it. It is no longer like that.
The version A2019 GUI allows you to drop and drop.
For how long have I used the solution?
We started our journey in 2013 or 2014.
What do I think about the stability of the solution?
As far as version 10.1 is concerned, we have been using it for the last two years. It is okay. As an organization, we look forward to next version. However, being a bank, we have certain processes that we have to follow. We are happy with the version that we are using and haven't experience downtime.
What do I think about the scalability of the solution?
We have been looking at processes which can easily transition into a large scale environment, where you can have cloud or hybrid model. However, being a bank, some of our processes are critical and we would like to hold those on-premise. This limits us with our usage of Automation Anywhere.
How are customer service and technical support?
The support that we receive from Automation Anywhere is really good.
We have specific customer success managers as a platinum partner. We have support extended to us when we have any type of concerns and issues.
How was the initial setup?
The initial setup was very straightforward. It didn't really affect our processes at any levels, which really helped. The process was fast and easy.
The support team kept our team calm.
What about the implementation team?
We have an in-house Automation Anywhere team who supports us.
What was our ROI?
It saves us man-hours, headcount, and processing time.
We have automated the equivalent headcount of 500 FTEs since we started. Those people haven't been laid off. They are just doing different types of work activities.
Which other solutions did I evaluate?
We did not evaluate other vendors beside Automation Anywhere.
Automation Anywhere was a pioneer in the market at the time that we were evaluating vendors. It was a good match.
What other advice do I have?
Explore the new version A2019 that is coming out. It is user-friendly and can be onboarded quickly.
I would love to use the next version A2019 that is coming out.
Disclosure: I am a real user, and this review is based on my own experience and opinions.

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Updated: March 2025
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ABBYY Vantage
Automate
Tungsten RPA
Pega Robotic Process Automation
Robocorp
IBM Robotic Process Automation (RPA)
WorkFusion
Nintex RPA
Blue Prism Cloud
SAP Intelligent RPA
AutomationEdge
EdgeVerve AssistEdge RPA
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