Automation Anywhere Reviews

We mainly use the bot to make our operation more efficient, save the effort of human beings, and reduce the overall cost to the organization.

Automation Anywhere has improved our organization by allowing us to reduce the number of new hires, enable us to keep the same workforce, and increase productivity.

The product is very precise, and very efficient. We run bots almost five days a week. We just tell the bot what they have to do and it is always accurate and precise, no issues.

I believe version 11 is much better than the previous version we were using.

They should make the product smarter. The bot we use right now is kind of fundamentally basic loop-based. We really want to see a little bit more advanced capability, that way we can undertake more comprehensive tasks.

The scalability, I think will be feasible, but so far we don't have any plans to increase the bots to the large scale of the operation.

So far, the bots run very stable and have little problems, we see the bots becoming more stable every day.

We can define certain procedure we already know, but we continue develop more user cases, which bring from the other end users.

I cannot say how much exactly we have made regarding ROI, but we can see the saving down the road.

We have a few licenses. They cost roughly $10,000 each.

I think understanding the product is very important. People have to understand what the bot can do before they implement one in their environment. That is very important.

We have Automation Anywhere version 11. We put all the bots on the virtual machine. We run continuously every week.

When it comes to attended automation, we try to introduce more use cases and let more people understand what the bot can do, and expand the capacity of the bot, so it can serve our organization.

We have a variety of different use cases, specifically for marketing and finance. 

• Our first goal is to look at automating repetitive tasks. 
• Our second goal is to have Automation Anywhere scale from RPA into a more cognitive tool, providing higher value solutions to the business.

We have been able to take resources that have been doing manual work and putting them into more productive work. This has been a positive impact.

We are using it to optimize our processes, then automating them.

It removes demotivating, repetitive work from our teams.

Orchestration is the valuable feature.

A lot more can be done to make the solution easy for developer to use. While it is good as a base product, it could have better logging and alerting features. We would like the tools to have more usability, especially for humans in the middle.

Other solution features which are offered by competitors, like IBM, should now be part of the part of the Automation Anywhere suite of products.

I need high value products to be created, so I need integration with other solutions. Machine learning and AI need to be integrated with Automation Anywhere. While IQ Bot is a good beginning, our company does not work with manual paperwork since we are already digital. We would like to see more integration with cognitive tools going forward.

It took us eight months to scale to our current number of bots.

We used a strategic partner (integrator) for the deployment.

Set good expectations with your senior management regarding going after the right processes. Look at innovative areas to implement a prepared robotic process automation workflow, so you can reap the benefits at a later time.

Automation Anywhere University is nice. The courses are very intuitive.

The primary use case is to automate our current exports and fraudulent transaction processing in the back office.

Automation Anywhere brings speed with accuracy. We are replacing a lot of manual work that our agents used to do. This has been automated now, and we get things done faster.

Non-developers can use the tool to create bots. Also, it is very easy for developers to use.

The bot creation process is easy enough with its drag and drop, then add some logic. However, once you're done with it, you can't really work outside the tool that the AI provides. It is drag and drop, then work right there.

It took a couple of months to scale from our pilot to the current number of bots that we are using. The bot scaling process was painful, when you go beyond a few bots, and because we had stability issues. We had to work through the issues, and they took us a long time.

Technical support is good. They need to improve their response to production issues. They need to have knowledgeable people to fix issues when things are down in production.

The initial setup is straightforward, but the scaling was an issue.

We worked directly with Automation Anywhere. Their help was good, but sometimes it took a couple days for them to get back to us.

I would recommend Automation Anywhere. Though, it depends on how they plan to build the environment: on-premise or cloud. There are some issues that we're facing in the cloud.

The current features are good, but we are not using all of the product's existing features at the moment.

Our first use case was to program a bot which could do the work of approximate 30 people, taking around half a year to implement. We did that bot around a year ago. This bot was the best case scenario for Automation Anywhere, making it the perfect application for RPA in our corporation.

Automation Anywhere can work with very old applications. For example, we had one application about to collapse and were able to capture all its information before the collapse happened.

The most valuable feature is its easy to use. For developers, the solution is super easy. I just learned the new Workbench editor, which is even better. In the version that we have now, we normally use a few TaskBots and a lot of MetaBots, so we can integrate DLLs and further enhance the bots that we have. It is very impressive.

The bot creation process is simple and useful. Whatever you need to do, it is there. If there is something else, there are the MetaBot functions.

It has been challenging integrating Automation Anywhere with other solutions, due to all of the controls, as we are a bank. 

We are really excited to have Python run directly from the bots. This would be a massive upgrade, as we could integrate AI even further with the solution. 

There is room for improvement in AI, but they are working on it.

They can work more on integrating the code. I would like to see more similar examples where we don't have to create the code in the bot, but can create the code in the Workbench.

The technical support is great, but I would like them to be faster with their response times. Sometimes, we have to contact them multiple time on the same ticket to receive a response.

The initial setup is pretty straightforward, especially as a PoC. With the controls, it could be a bit more complex.

We have a third-party who manages our IT. They did an IaaS, then we did everything else.

We also evaluated UiPath and Automation Anywhere. 

We chose Automation Anywhere, as it was the more complete, simpler application.

Do a very simple automation of an application entry, like registration. Then, you will see how fast the application is and will start using it right away.

Every time a new employee starts with us, we start them on the Automation Anywhere University, "Hello Bot: Introduction to RPA" course.

While the cognitive document processing is very impressive, we sadly don't have it right now. We are working on acquiring it.

We don't use Citrix. We use Azure for every deployment. Azure has worked very well and is scalable.

We primarily use it for finance and marketing applications in our company, since we do a lot of our back office tasks at our company. We have automated in marketing, finance, our commercial organization, and are moving into HR.

The tool performs very well.

We are using it to backfill a lot of our resources who are retiring, so we are hiring less people as we go.

The object cloning is its most valuable feature.

It is easy for business users to utilize, who don't have IT skills.

We would like to have collapsible code loops.

It would be nice to upload a project, instead of individual files, so we can look at file and versions changes.

We would like to have more features inline with our traditional IDE, like what is in Visual Studio.

It scales pretty well as long as you have enough developers to scale it with you.

We can scale the bots in about a year. When we started, we went from a pilot of about 14 bots, which all got stripped away. Then, we ended up implementing 30 different bots about a year later.

I don't use the technical support a lot. It feels like a lot of time that they will ask us to check the user manual. When we eventually just tell them, "No, we want to set up a call." Then, they are usually pretty helpful on the call.

This is our first RPA solution. We haven't previously used another solution. Our strategy group and IT department were the ones who decided to use Automation Anywhere.

The initial setup was complex. However, Automation Anywhere came onsite and helped us with our architecture, then it was fine.

We used a reseller for the deployment. We really enjoyed working with them.

We evaluate ROI as time savings and resource costs not needed resulting from deployed automation.

We save approximately 10,000 hours per year.

We also looked at Blue Prism and UiPath, but Automation Anywhere was more secure.

Ensure that IT is invested. Don't expect your business to carry the load.

We like the idea behind the Bot Store, but we haven't really adopted the Bot Store yet.

We are automating internal processes, mostly at the task level. We are going in and looking for manual work which can be reduced through the use of automation.

Primarily, we have automated finance and cost control related expenses.

We are still in the proof of concept and pilot stages.

We have had some moderate, qualified success, so far. We are just starting out, but we have been able to take an accounting task and clear a very large backlog. Therefore, being completely up-to-date of the task since implementing a bot on it.

The ability to automate low decision, highly repetitive tasks and clear large backlogs of tasks that we could not do with our human staff.

We have had some difficulty with ease of use. As far as getting the overall architecture setup, we had a lot of difficulties ensuring the control room was installed correctly and that we were setting up our runner machines correctly, as well. Some of that was due to our own IT not being fully up-to-date on the process and being properly informed. We also just found the install procedures somewhat cumbersome to use. In addition, we have had some difficulties getting it to interact in predictable ways with our in-house software.

We would like a smoother process for moving bots and tasks between the different development environments, from development to testing to production. We find this to be pretty cumbersome to work through.

We have had some issues with stability. However, we think this is as much on our end as on Automation Anywhere's side. They have been very helpful with their customer service on resolving these issues.

The initial setup is complex.

We are doing everything in-house.

We look at ROI in a couple of different ways: FTE reduction, hours saved of human work, or errors caught. We are also looking at finding errors in our invoicing for our accounts payable team to be able to reduce those errors.

We spoke with a number of vendors.

Look into what the requirements are from an IT standpoint and involve the IT team in ensuring that the installation and setup are handled smoothly. Make sure that the IT team is onboard and invested in a way that makes them a close partner in the automation process.

The bot creation process is pretty user friendly for a lot of tasks, such as the object cloning. I know a number of our developers have felt that it is a bit cumbersome with its logic and variable manipulation. A lot of us want to be able to start typing in directly rather than having to click and drag things, but as far as the core automation functionality, we found that pretty easy to use.

We have not used the IQ Bot.

I have not taken any course on Automation Anywhere University.

Our use case involves reconciliation in a security company where money is collected from different locations and is reconciled at the end of the day. Other use cases include IT service management automation and HR processes, labeled HR two point zero. This involves payment processing in the HR space and fulfillment receiver.

Prior to implementing Automation Anywhere, the HR department faced challenges with payment scheduling, resulting in significant delays and monthly penalties. By automating this process, the department has eliminated these penalties and reduced the turnaround time for payment processing from two weeks to one day. This automation has not only improved efficiency but also generated substantial cost savings, as each transaction previously incurred a penalty of four rands.

Automation Anywhere offers good learning materials that are free to access. However, some background in RPA or an understanding of workflows is recommended to effectively utilize the platform and its resources. While the materials are comprehensive, a basic understanding of automation concepts will make the learning process smoother.

The learning curve for Automation Anywhere is relatively short, with non-technical users able to start developing within a week. This rapid learning process allows beginners to learn on the go and immediately apply new knowledge. With dedicated practice, approximately 40 hours, or a week's effort, can result in significant developer readiness.

Automation Anywhere has significantly improved our turnaround time, transforming our operations from lagging to leading. We are now ahead of our transactions and able to proactively meet metrics, cutting costs and avoiding penalties. This proactive approach has resulted in substantial cost savings and the elimination of losses due to penalties, marking a significant achievement for our organization.

We have integrated Automation Anywhere with an SAP application, encompassing processes that involve Excel and other mainframe applications.

The integration was challenging, but our experience with RPA technology proved beneficial. We collaborated with application owners to identify suitable APIs and address concerns regarding sensitive data and test environments. Leveraging Automation Anywhere's integration tools, including IQ Bot and cognitive capabilities, we successfully accessed necessary materials and automated sensitive processes. We also incorporated our existing workflows and adhered to standard screening procedures throughout the integration.

Automation Anywhere automated 90 percent of the process, with the remaining reserved for quality assurance to ensure complete processing.

The most valuable features of Automation Anywhere are the document processing and queue management.

The workflow has a complex drag-and-drop interface that is not user-friendly and requires a good technical understanding, which can be challenging for users. Additionally, the IQ Bot configuration is complex and requires significant effort to interpret unstructured data effectively. Simplifying these aspects would be beneficial.

I have been using Automation Anywhere for over two years.

Automation Anywhere is stable, and I would rate it nine out of ten.

Automation Anywhere is reasonably scalable, and I rate it as eight out of ten.

The customer service is straightforward, and the support process is efficient. Issues are addressed through logged tickets, making it quite good.

Positive

The initial setup of Automation Anywhere was straightforward and completed within a day, primarily due to our accreditations and existing understanding of other technology tools.

We reduced the number of full-time equivalent employees from five to one through automation.

Automation Anywhere is thought to be quite expensive, especially for smaller organizations. The pricing model, which varies based on the number of bots and level of support, can become costly. For corporate environments, it is manageable but still on the higher side.

I would rate Automation Anywhere eight out of ten.

We used Document Understanding and intelligent automation to identify fraudulent transactions and false claims. Automation Anywhere was instrumental in this process, helping to detect and prevent fraudulent activity. This has been a significant achievement in combating fraud.

We utilize Automation Anywhere across multiple environments, including quality assurance, user acceptance testing, and production, within various regions.

Automated bots monitor the active solutions and restart machines as needed to prevent downtime and reduce the need for manual maintenance.

Weekly maintenance of the bots, including any necessary manual tasks, requires one to two hours.

There are specific use cases where I would recommend Automation Anywhere, such as finance and accounting, human resources, customer service, and IT operations. It’s essential to consider the specific needs of an organization to determine if it’s the right fit.

I use Automation Anywhere to automate the data input process and produce the forecasting output.

We store our data in Databricks, which is sometimes shared via email. To automate this process, I've created a pipeline using Automation Anywhere that extracts CSV files from emails, uploads them to Databricks, saves the resulting table on a selected AWS page, processes the data, and feeds it into the model.

Automation Anywhere is user-friendly, with drag-and-drop features for nontechnical users.

The learning curve is no more than one month.

It integrates well with other tools.

Automation Anywhere saves us one month per year.

Automated data processing is the most valuable feature of Automation Anywhere.

I have been using Automation Anywhere for 16 months.

Automation Anywhere is stable.

Automation Anywhere is scalable.

Automation Anywhere supports automation to scale.

The technical support is good.

Positive

The deployment is straightforward and can be completed within one and two weeks.

Before implementing, we want to ensure we have all the support and collaboration.

Automation Anywhere is affordable.

I would rate Automation Anywhere eight out of ten because it is practical and user-friendly.