Automation Anywhere Reviews

The primary use case is for a number of different transaction-based systems that the company has.

• We are able to create robotic tasks in a short time.
• Automation Anywhere receives high marks for its ease of use.
• It is able to integrate well with other applications.

A lot of the features that I want to see going forward will be included in the next release.

We have been a little frustrated by the frequency of cache releases.

It has been reliable.

It took a few months for us to scale from pilot to the number of bots that we are currently using.

Their customer support is fantastic.

The initial setup was straightforward.

We have saved time and money using this solution.

Annual licensing costs would be about $100,000.

We also evaluated Blue Prism and UiPath. We chose Automation Anywhere because it was the market leader and their user interface is better.

Go for it. The product is easy to use.

For our bot creation process, we get somebody from the business unit to walk us through their process. We usually record that session, then we determine how to create the bot from there.

The Automation Anywhere University courses are very good.

My primary use case was for a project in Brazil, where we managed to download and extract all the invoices which were pending for my company and inputted them in our system. The tool works very well.

We are automatizing redundant activities, releasing employees to do value-added activities. 

The Control Room is a good feature.

I would like more integration around main applications, e.g., SAP.

Automation Anywhere has to keep their RPA tool connected to everything to maintain it in the RPA market.

So far, the stability is not good. We are trying to improve this because we are facing a lot of instability issues. We are now getting some support from the CSM. We are hoping that he will save us from this issue.

It took us three months to scale from pilot to the number of bots that we are currently using. We started by experimenting with a very low number on the license: two Bot Runners and five Bot Creators. Now, we have 60 Bot Runners and 35 Bot Creators. We are improving as we are seeing new opportunities.

The technical support has been good. They have been working closely with us. However, at the beginning, their support was splotchy. Now, we are working on specific issues together, and they are getting more involved when looking at the problem as a whole.

This was our first RPA solution.

The initial setup was straightforward. However, integrating the application was not easy. The first setup was very easy, but building the infrastructure to support the application was complex. I am unsure if the problem was my company or the application, since my company has a lot of bureaucracy when raising new VMs and installing new applications. There are a lot of problems regarding security, which is stopping us to move forward and becoming agile.

We used Ernst & Young for the deployment, and our experience with them was good.

We have saved money with the solution.

This tools allows us to remove two FTEs from repetitive tasks to work on other things.

Annually, we are paying almost one million reais.

We looked at UiPath, Blue Prism, and Automation Anywhere. We chose Automation Anywhere because it is easy to implement and a good UI, which is different from its competitors.

I recommend trying the tool.

We have a few attended automation bots, which are working well. They work better than the unattended automation. It is an evolutionary process.

We are doing the Automation Anywhere University now for our business, which helps with the ease of use. Our business users don't have development skills, and we are hoping that this resolves that. We have taken two courses, so far. We are now examining the collective results of the participants.

We have not used the Bot Store.

We have automated transaction processing, especially accounts payable, as well as document handling on the HR side, document-reading capabilities, and the downloading of reports from websites and sharing them with users.

Transaction processing is our primary use case.

We started using Automation Anywhere about 18 months ago and it has definitely increased the speed and reduced the total processing time of our transaction processing. It's pretty good.

It's pretty simple and non-invasive. Those are the key features. And the bot creation process is pretty easy.

OCR capabilities are what we're looking for. We started using IQ Bot but we are not utilizing it to the extent that we would like because of some technical issues. We would like to see some development on that side.

It would also help if they integrated AI and other predictive analytics into this solution.

The stability could be enhanced.

It provides high scalability. You can implement this across any industry, any sector.

It took us about one year to scale from pilot to the number of bots we are currently using.

I think we have gone through UiPath and Blue Prism, besides Automation Anywhere. I wasn't part of this team then, but when I go through the documents I see things related to UiPath and to Blue Prism.

We used an integrator. 

We are focusing on time saved. We have almost 27 use cases in production and, as of now, we have saved almost eight FTEs per annum.

I would definitely recommend Automation Anywhere because it's pretty simple, non-invasive, and easy to handle.

In terms of integrating this solution with other applications, the majority of the ERP vendors are now coming up with built-in robotics. That's something which Automation Anywhere has to look into because currently, with Automation Anywhere, integration is an add-on product. Many other technologies are actually integrating RPA into their products.

I haven't taken courses at the Automation Anywhere University, but my team has. It's pretty simple. It's pretty easy.

I would rate the solution at seven out of ten because of the stability issue. Hopefully they can enhance the product. I heard that in the next release they will have natural language processing, not only for English but for other languages.

We have developed apps for accounts payable (finance) to do three-way match.

We are making less mistakes and have more metrics available to understand what our problems are. Now, we can do root cause analysis and have less noise in the system during the process.

The solution has removed humans making errors while increasing our time savings. We now have a lot of more efficiencies in our process.

Our first bot took ten weeks to create. It took six months to create the number of bots that we are currently using.

I have take basic courses at Automation Anywhere University, because I an not actually a programmer. I just needed to know the high level of the product. The Automation Anywhere University was very good.

The setup was straightforward. Understanding what we wanted to do the tool, that was more complex.

We used Thirdware for the deployment.

Automation Anywhere was the only vendor because we were told by our private equity company that was who we were using. However, Automation Anywhere is the industry leader, so it was an easy choice. So, we didn't argue too much with the selection by them, and we did not actually go through a selection process ourselves.

We use a different solution for cognitive document processing, not Automation Anywhere, but we are rethinking this.

No tool will ever fix your company. It is always about the stability of processes, understanding your scope, and what your problems are. This tool is a great tool to help with that once processes are stable. It will always be dependent upon people. Make sure you program the bot to help people, not what you think it needs to be. There will be a lot of meetings, scope developments, and data review, which will need to happen first. Then, if you get good with that, then the tool's going to be excellent.

So far, everything has been good with the solution. It is a great tool.

The integration works very well. We have integrated it with four other software tools.

From a developer perspective, the solution is very simple. Our end users don't really see it. They just see the end result.

Generally, it is used in the banking and financial domains for Oracle and Java-based systems. We also use Automation Anywhere for integration where a third-party tool has to be triggered.

The are many features and we can do many things with it. They've now included the code so we can add some additional code. That's good.

I'd like to see the OCR feature be perfected. Today we get an accuracy ratio from OCR of around 40 percent to 50 percent only. Better OCR would be very useful in the industry because most of the documents in the banking sector are scanned and hand-written and they want to compare them with other documents.

I would also like to see them provide more support: profile documents and guidance. It would also help to have use-case demos available publicly, not on the Automation Anywhere website. Overall, better promotion of the solution would be good for Automation Anywhere.

Stability depends on the local system. It is good. But when we switch the system, when we go to Citrix or we jump to RDP, the modern stuff, it breaks sometimes.

Comparing Blue Prism and Automation Anywhere, I would go for Blue Prism's stability. It is very stable. Once the coding is done, meaning all the flowcharts are designed, it will work, it will not break. But sometimes, Automation Anywhere fails. It doesn't take the values from the input at times.

The scalability is good.

Automation Anywhere's technical support is good. They provide it via email. There are no issues with it. They have opened their offices for technical support in India. Usually, within 24 hours, we get a resolution via a reply to our email: "This is the issue, and this is the solution," or, "This is the way to do it." It usually doesn't take longer than that.

The setup is usually straightforward, not complex. If you're doing a basic installation, it takes around one hour. If you're installing MetaBots or any plugins, it will take some more time.

The team we work on develops on the weekend. We have Control Room access so we deploy from there. It doesn't require a team though, an individual person who is working on a given project can also install it.

We don't see ROI immediately. It takes from six or seven months to one year to get the ROI from what we develop. The client needs to trust the RPA solution. Once they trust it, the process, etc., they have more confidence and say, "Okay, you can do automate these other things as well." Build a client's confidence takes time.

But at the end of the day or, really, the end of the year, we can see that the ROI is there. There are benefits and they can see the benefits.

Licensing is not done by us but by the server team. They provide the infra and they manage the installation and licensing because licensing is very costly. It's a very confidential thing. They cannot share the license with everyone.

If I compare it with Blue Prism, Automation Anywhere is cheaper. Blue Prism is very costly. Automation Anywhere's pricing follows the market, not less and not more.

It's important that all processes are documented properly.

In terms of maintenance, our policy is that we do two weeks of hyper-care. After two weeks it's over to the client and they maintain it from there on. But for those two weeks initially, if there are any errors we will change the code and deliver it. But the maintenance is good. We don't need to modify many things.

We use Automation Anywhere to track the travel and locking of our devices.

We implemented Automation Anywhere because we needed a way to track our devices and ensure they were not going beyond their boundaries.

Before Automation Anywhere we were manually tracking our devices and now it is done automatically.

Automation Anywhere helps to save a full day. Automation Anywhere helps save costs by allowing remote work and not requiring a person to be at the machine. 

The efficiency we get with Automation Anywhere is valuable.

The Automation Anywhere calibrating needs to be more user-friendly to avoid human error.

Non-technical people can not use Automation Anywhere.

I have been using Automation Anywhere for one year.

The stability of Automation Anywhere depends on the environment it is used in. For example, in hot environments, there can be deviations.

The technical support is good.

Positive

The initial setup was a little complex until we became familiar with the process.

The deployment took one week and required two people.

Automation Anywhere is reasonably priced because it can sustain us for a long period.

I would rate Automation Anywhere eight out of ten. The technology is improving every day.

With the right tools, it is easy to upgrade Automation Anywhere.

Maintenance is required for Automation Anywhere to ensure proper functionality daily. Two people for 20 minutes each day is enough to oversee the maintenance.

I recommend completing some courses and shadowing experienced Automation Anywhere users to gain hands-on experience with the automation process.

Automation Anywhere is used by our customers for automation support.

Developers can easily utilize Automation Anywhere. For individuals with no prior knowledge, there is a university website available for training, and I also provide assistance in training my customers.

Automation Anywhere has a short learning curve. It takes five days to train new users.

We have seen the benefits of Automation Anywhere right from the start.

Automation Anywhere ability to provide automation at scale is good.

Automation Anywhere can quickly and easily integrate with RPA bots, APIs, and business applications.

It has helped our organization increase automation consumption.

The dashboards are excellent.

The regional distribution in Turkey can be improved.

I have been using Automation Anywhere for six years.

We have two customers who use Automation Anywhere on the cloud and two customers who use it on-premises.

Automation Anywhere is highly stable.

Scaling Automation Anywhere on-premises is difficult, but in the cloud, it becomes easier.

The technical support team is extremely responsive.

Positive

The initial setup is straightforward. The deployment can be completed by one person within an hour.

The implementation is completed in-house.

The cost of Automation Anywhere is high in Turkey due to the weak economy.

I rate Automation Anywhere a ten out of ten. I recommend Automation Anywhere to others.

APIs are easy to connect, and I highly recommend integrating APIs over robot process automation.

Automation Anywhere is easy to maintain and update.

We maintain 50 bots, and each of them requires five minutes to install.

We use Automation Anywhere for our Finance department.

Automation Anywhere is cost-effective.

The ability of Automation Anywhere to provide automation at scale is quite good.

Automation Anywhere integrates well with APIs, RPA bots, and business applications.

Automation Anywhere has helped our organization increase its automation consumption by over 20 percent.

The customization feature should be made more user-friendly in order to enable the use of external reference components.

The technical support has room for improvement.

I have been using Automation Anywhere for three years.

Automation Anywhere is stable.

Automation Anywhere is hardly scalable.

We are a partner of Automation Anywhere and find the pricing to be reasonable. There is an additional cost for using OCR.

We evaluated UiPath, but the cost is higher compared to Automation Anywhere.

I give Automation Anywhere a nine out of ten.

Users of Automation Anywhere should possess programming skills. The learning curve for the solution is straightforward. Training for Automation Anywhere does not exceed two weeks.

If the solution is maintained by the business user, I believe that robot automation processes are better, as they do not require the same skill set.

We use Automation Anywhere in our Finance, Pricing, and Purchasing departments.

Automation Anywhere requires a significant amount of maintenance. The maintenance is performed by me and two of our business partners and requires approximately ten minutes of testing per day to ensure everything is running properly.

Our organization is planning to transition from using Automation Anywhere to Blue Prism Cloud due to our business requirements. I highly recommend Automation Anywhere to other users.

Automation Anywhere is a suitable solution for businesses.