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Delivering Digital Workforce at a retailer with 10,001+ employees
Real User
We have automated our critical functions, like supply chain management and purchase orders
Pros and Cons
  • "We have seen more efficient processing and less number of errors due to quality control."
  • "We have staff who have been moved out of the mundane tasks and are now doing value-added activities."
  • "We have a few issues which have persisted. These end up restarting the machine. We are hoping in version 11.3 of Automation Anywhere, our compatibility and infrastructure issues will be resolved."
  • "If you work with image recognition and custom objects, there are stability issues."

What is our primary use case?

Most of our use cases are for primary supply chain management. We have a lot of business processes and back office automation that we do primarily for our product people and our finance team. Most of the work is automation done in supply chain management, product setup, and product administration. 

I have been using this solution for almost four years and one year at my current company.

How has it helped my organization?

We have automated our critical functions, like supply chain management and purchase orders. Overall, there's been a direct benefit from it so far. We just completed our Phase I project this year. We have staff who have been moved out of the mundane tasks and are now doing value-added activities. 

What is most valuable?

Object cloning is the primary way of capturing inputs from screen scraping or mimicking the user flow, and it is 70 percent of the work that we do using Automation Anywhere.

What needs improvement?

We have a few issues which have persisted. These end up restarting the machine. We are hoping in version 11.3 of Automation Anywhere, our compatibility and infrastructure issues will be resolved. 

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Automation Anywhere
October 2024
Learn what your peers think about Automation Anywhere. Get advice and tips from experienced pros sharing their opinions. Updated: October 2024.
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For how long have I used the solution?

Three to five years.

What do I think about the stability of the solution?

If you are using object cloning, it is stable. However, if you work with image recognition and custom objects, there are stability issues. 

We are on version 10.5.7. We have upgraded bits of it to 11.3, but it is still not operational on 11.3. We are currently working on migrating our infrastructure to version 11.3.

What do I think about the scalability of the solution?

We are still small from a robotics implementation standpoint. We are just about 20 bots right now with no issues. If we scale up to 500 bots, I am not sure how the infrastructure and systems will behave, but I have had a good experience from a scalability standpoint on the tool so far.

I have a team of about 25 people with six people in support with the rest in development. At any given time, we have more than 50 people running Automation Anywhere.

How are customer service and support?

This particular ticket management system works well. It's a reliable. If we need to a raise ticket for any issue, there is an escalation mechanism. Though, I have not used it. I try to utilize our customer success manager to be able to right person from Automation Anywhere. My experience has been good, though not excellent, from a support standpoint.

Which solution did I use previously and why did I switch?

We were not using a solution before Automation Anywhere.

How was the initial setup?

In version 11.3, the setup changed. So far, it has been simpler. Also, in version 11, they have changed the design into a Java Jetty architecture, which is more stable. However, we were not familiar with it, so we had some issues with it. Thankfully, Automation Anywhere diligently answered our calls and helped us through the installation. It wasn't easy to install on our own using the guide. We needed support from a technical entity from the support site to be able to do it.

It needs a lot of coordination between the DBAs, which is a separate team within our organization, the infrastructure team, our team, and the Automation Anywhere teams to execute the deployment. Getting them all together was a good three hours exercise just to install.

Two people from my team worked on the deployment, one of them being a DBA.

What about the implementation team?

I have a technical team of support members who know our internal infrastructure. We built it in-house and the support is not outsourced to any IT vendors. We take care of the infrastructure provisioning, support, etc. We do everything ourselves, along with the help of Automation Anywhere.

I have a deployed team of six people for maintenance. 

What was our ROI?

We have seen more efficient processing and less number of errors due to quality control.

Savings have not been able to catch it that much. I believe there is huge potential here. This year, we are focusing a lot on the indirect benefits of speeding up the process. For example, we want our key customers to benefit, or buyers and suppliers boost up their business to receive benefits indirectly by freeing up their time.

What's my experience with pricing, setup cost, and licensing?

They give us a good deal on the licensing because we bundle and customize things. If you ask to get a bulk business deal, you will receive more benefit. If you take other products from the suite, like IQ Bot, you can also receive a deal on the licensing. 

We have also worked with them for so long now that we have developed a relationship.

Which other solutions did I evaluate?

My current company looked at UiPath. We decided to go with Automation Anywhere vs UiPath, because of cost, reliability, and scalability.

We do look at companies like Microsoft Azure to do unstructured data processing for us.

What other advice do I have?

It is a good with a good support app, but I would like it to work 100 percent of the time.

We are looking to increase our usage in the future. First, we need to locate the opportunities to automate within our organization to automate which are good contenders for RPA engines. We are also trying to standardize our processes to push more processes into the automation pipeline, leading to expansion. We are getting Automation Anywhere to assist with this as part of our Phase II project, and increase our bot usage by the end of the year.

If you are implementing it, you should have a good business case. Know what you're using it for: Is it for your direct or indirect benefits and what is the business value that you're going to bring in on the tool. Providing the tools for your business are important before onboarding it. Once you have onboarded it, you will need a good, capable team in-house to be able to keep the infrastructure maintained. 

Start slow. Don't start with a huge approach, then you decide that you failed. Do some proof on concepts. Ensure there is work for your organization. Gain the trust of your stakeholders. Then, take baby steps to move forward.

Disclosure: PeerSpot contacted the reviewer to collect the review and to validate authenticity. The reviewer was referred by the vendor, but the review is not subject to editing or approval by the vendor.
PeerSpot user
RPA Consultant & Developer at a tech services company with 501-1,000 employees
Real User
Top 20
Business users can easily use the solution without any technical skills
Pros and Cons
  • "We have used support a few times for one of our customers, and they respond quickly. If the issue involves a critical production system, they respond to the request on the same day."
  • "Automation Anywhere should make it easier for developers to manage queues and exception handling. The OCR component could also be better. We have had to use other OCR tools to get information from the account documents."

What is our primary use case?

We only use Automation Anywhere on the RPA site because our internal Automation Anywhere customers are varied. Since Automation Anywhere doesn't have an office in Turkey, our customers there work on UiPath. We are automating some business processes based on a checklist. Automation Anywhere is also used for a few OCR projects that involve scanning documents or images and extracting the information. We can automate those jobs with RPA technology. 

What is most valuable?

Automation Anywhere is user-friendly. Business users can easily use the solution to automate tasks like sending emails without any technical skills. Of course, you need some analytical thinking skills but don't need to know how to code. All the activities are in the tool if you want to replace or manipulate the text. While UiPath requires some development skills, any business user can use Automation Anywhere. It takes about 10 to 15 days to complete one process. If it is more complex, it might take around 20 days, but it's usually around 10 days. 

You can automate any system within your environment. There are various systems that Automation Anywhere can integrate. You can use it for web, desktop, or cloud automation. There are no restrictions on what it can automate.

The training Automation Anywhere provides is excellent. Anyone can easily learn about the solution. They also have a free trial version that you can use online. If you practice daily, learning the solution takes about two or three months. 

What needs improvement?

Automation Anywhere should make it easier for developers to manage queues and exception handling.  The OCR component could also be better. We have had to use other OCR tools to get information from the account documents. 

For how long have I used the solution?

I have used Automation Anywhere for four years.

What do I think about the scalability of the solution?

Automation Anywhere is a professional enterprise tool that can scale to meet all our business requirements. 

How are customer service and support?

I rate Automation Anywhere support nine out of ten. We have used support a few times for one of our customers, and they respond quickly. If the issue involves a critical production system, they respond to the request on the same day. We can schedule a meeting to solve the problem together.

How would you rate customer service and support?

Positive

Which solution did I use previously and why did I switch?

We also use UiPath. Implementing projects in Automation Anywhere is easier, but UiPath is more useful for DevOps. On the technical side, the two solutions are similar, but there are differences in the front end. UiPath is faster. Automation Anywhere runs a process in two seconds, but UiPath takes milliseconds. 

You can develop any process with these tools, but our Turkish customers prefer UiPath because it has an office in Turkey so that we can take support in our mother language. Both of them meet our requirements.

How was the initial setup?

Deploying Automation Anywhere is straightforward. It doesn't take much time. All of the processes need some maintenance because the processes running in the system sometimes don't work. We need to rerun the processes or change the elements. We have a 17-person team, and three of us are responsible for maintaining. The time spent maintaining bots varies. Sometimes, the issue is easy to fix, but if you need to change the flows or do some development, it may take two or three days. 

What other advice do I have?

I rate Automation Anywhere nine out of ten. It depends on your skill. I would rate it higher for non-technical users. 

Which deployment model are you using for this solution?

On-premises
Disclosure: My company has a business relationship with this vendor other than being a customer: Partner
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Buyer's Guide
Automation Anywhere
October 2024
Learn what your peers think about Automation Anywhere. Get advice and tips from experienced pros sharing their opinions. Updated: October 2024.
814,560 professionals have used our research since 2012.
Digital Technologies Manager at a energy/utilities company with 501-1,000 employees
Real User
Top 20
Integration with core banking systems is very good, as is OCR
Pros and Cons
  • "The integrations of Automation Anywhere with the mainframe application for banking companies are among the most valuable features... we were able to create very good solutions integrated with that kind of platform using Automation Anywhere."
  • "The goal of any automation is to provide efficiencies... I would like a default feature where each bot gives us data on all the benefits it provides from its process."

What is our primary use case?

I worked for a call center company and most of the use cases were related to developing automation for our clients. We also created some automation for internal processes.

What is most valuable?

The integrations of Automation Anywhere with the mainframe application for banking companies are among the most valuable features. Banking companies have a black screen (a text-based user interface) used in some banking core systems. In our case, we were able to create very good solutions integrated with that kind of platform using Automation Anywhere. 

Also, if you need to use OCR automation to process standard invoices and send the information to another platform, that is also a very good feature.

What needs improvement?

The goal of any automation is to provide efficiencies. I would like a way, within the platform, to track the benefits. If you are the center of excellence manager, you need to show to the C level the value that you are adding to the company. The unique way to show that to the C level is how much money you are bringing into the company or how much money you are saving the company in costs. I would like a default feature where each bot gives us data on all the benefits it provides from its process.

They also need to improve and work very hard on the user experience to democratize automation.

For how long have I used the solution?

I have been using Automation Anywhere for four years.

What do I think about the stability of the solution?

It's a very good platform in terms of stability.

What do I think about the scalability of the solution?

Automation Anywhere has very good scalability when you want to scale an existing bot.

How are customer service and support?

It is very easy to contact them and receive support from them.

How would you rate customer service and support?

Positive

Which solution did I use previously and why did I switch?

We were working with a local system.

How was the initial setup?

The initial setup is very easy. If you are not setting it up in a virtual environment, it takes between half an hour and one hour, maximum.

We have deployed it on the cloud, using AWS.

There is no maintenance of the solution on our side.

What about the implementation team?

My team did the setup.

What's my experience with pricing, setup cost, and licensing?

These types of companies, in automation, need to evaluate their business models. They sell it by license, but if they could charge by case or by interaction, that might be better. Right now, it's expensive when you want to scale or use them for simple processes.

What other advice do I have?

I know my Automation Anywhere, UiPath, Blue Prism and, now, Microsoft Power Automate. If you want to automate a simple process, these solutions are very good. But if you need to integrate different platforms or systems using an API, or if you want to widen the scope of automation to create an automated process, end to end, that is going to be difficult for any user. You need to be a developer with very good programming skills. If you are going to automate, for example, downloading emails, Automation Anywhere is okay for non-technical users. But the license is very expensive, so you have to weigh the benefit that you are going to receive.

For me and my team of around 150 developers who are engineers, the learning curve was very easy. For them, it took two or three months because they were already familiar with the logic. Automation Anywhere has good information on the web where the guys can access material and forums to learn about creating different types of automation.

The benefits, for us, from Automation Anywhere are more related to the business case than the tool. You need to have a very good approach from the business analyst's perspective to understand the added value that an automated process can bring to the company.

The most important thing is to train the business analysts in your company to identify what the best processes are to automate, to get the most benefit from the tool.

Overall, this is a very good tool if you have all the permissions and accesses, and you can work without any virtual environment, like VDI or Citrix.

Which deployment model are you using for this solution?

Public Cloud

If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?

Amazon Web Services (AWS)
Disclosure: My company has a business relationship with this vendor other than being a customer: Partner
PeerSpot user
Madan-Divvela - PeerSpot reviewer
SGO - IA Practice Leader (RPA, IPA, AI, ML), Data Science at Zensar Technologies
Real User
Feature-rich, useful, and simple to install
Pros and Cons
  • "Automation Anywhere has a uniqueness with respect to the IQ Bot."
  • "The overall product in Automation Anywhere is good, but they need to improve a little bit on the overall architecture side."
  • "Integrations should be included with the analytics platforms and third-party SAP, enterprise-level applications, as well as if there are any built-in connectors where you can connect with the ERPs to automate the required teams."

What is our primary use case?

Parts of Automation Anywhere (AA) that we are using include IQ BOT, RPA products, and a human in the loop attended Bots as well.

What is most valuable?

Automation Anywhere (AA) is useful for our customers.

Automation Anywhere IQ Bot is very strong in comparison to other vendors because Automation introduced this intelligent document processing product a long time ago, which is one of its unique features. 

When compared to UiPath and Blue Prism, the rest of the products are the same. They are distinct in comparison to the IQ Bot, but other than that, they share many of the same features as other products.

Automation Anywhere has a uniqueness with respect to the IQ Bot.

What needs improvement?

There is room for improvement; with the overall architecture as it is tightly coupled. Everything is coupled with the Control Room of the overall product architecture.

When I look at the UiPath product, where they have a mostly combined architecture and development environments. It should be more loosely coupled, but both products have advantages and disadvantages. 

The overall product in Automation Anywhere is good, but they need to improve a little bit on the overall architecture side.

Integrations should be included with the analytics platforms and third-party SAP, enterprise-level applications, as well as if there are any built-in connectors where you can connect with the ERPs to automate the required teams. 

There are ready-made connectors available, which will help to democratize automation across the enterprise with various customers across the globe.

They should include integration with not only analytics but also analytics and enterprise applications, as well as advanced AI/ML features. It's not just about the IdP; some AI/ML features should be available. Aside from computer vision, NLP, NLU, and NLG, as well as a variety of other advanced features, should be included.

For how long have I used the solution?

I have been working with Automation Anywhere (AA) for six years.

For the last two years, Automation Anywhere (AA) has been deployed on the cloud, and prior to that, it was on-premises.

What do I think about the stability of the solution?

There are several versions of Automation Anywhere. They have version 11, as well as Automation 360 and Enterprise 360.

Version 11 is considered stable. You will also notice that Automation 360 is attempting to stabilize the overall product.

What do I think about the scalability of the solution?

The scalability of Automation Anywhere's cloud version is excellent, but the on-premise version is a waste of time and money.

Which solution did I use previously and why did I switch?

I'm familiar with both Automation Anywhere (AA) and UiPath.

How was the initial setup?

Initial setup, after cloud, is fine. It was complicated earlier, but it's fine now. When you sign up for a cloud subscription, then it's plug and play, but it's a little more complicated in the case of on-premises.

Which other solutions did I evaluate?

I compared Automation Anywhere to UiPath and Blue Prism.

What other advice do I have?

We are resale local partners.

I would rate Automation Anywhere (AA) an eight out of ten.

Which deployment model are you using for this solution?

Public Cloud
Disclosure: My company has a business relationship with this vendor other than being a customer: Partner
PeerSpot user
Kelvin Chee Khai Loon - PeerSpot reviewer
System Developer at PKT Logistics Group Sdn. Bhd.
Real User
Improves speed and reliability of data extraction from PDF and Excel files, and the customer service is fantastic
Pros and Cons
  • "The most valuable feature is IQ Bot, as it allowed us to train it to extract important logistical information from customer PDF documents, irrespective of the format."
  • "I hope that Automation Anywhere can further optimize its bots to help automate tasks with Microsoft Word documents and Microsoft PowerPoint documents because, in most organizations, there is a lot of reporting required."

What is our primary use case?

The primary use case of this solution in my environment is to use bots to extract the important logistical information from each of the customer Microsoft Excel sheets. Next, the information is transferred, to be entered into the government official logistics documentation.

Prior to submitting the data to the company warehouse management system, it is checked and balanced. The same needs to be done before submission to the official government website.

How has it helped my organization?

It helps my organization to further improve the management and assigning of tasks to its human resources.

Through the use of Automation Anywhere bots, no longer do the staff in my organization need to carry out the task of transferring data from Excel sheets to our data or the government website. Thus, as all of these processes are being automated, this manpower can now be shifted to be used in other areas that can be beneficial to the company.

What is most valuable?

The most valuable feature is IQ Bot, as it allowed us to train it to extract important logistical information from customer PDF documents, irrespective of the format. This is valuable because not all PDF sheets have the same format. Many customers tend to use various formats to represent their data. Hence, with IQ bot, even with the wide variety of different PDF formats, the bots would still able to help us extract what we needed.

What needs improvement?

I hope that Automation Anywhere can further optimize its bots to help automate tasks with Microsoft Word documents and Microsoft PowerPoint documents because, in most organizations, there is a lot of reporting required. Hence, it would be great and more cost and time-efficient if there is a way to automate everyday tasks such as Microsoft Word Report Generation and Microsoft PowerPoint Presentation Generation.

Further, I would also recommend that Automation Anywhere assist users with automating tasks such as the monthly payment of essential services. For example, automating payment of utilities like the water bill or electricity bill, online.

For how long have I used the solution?

We have been using Automation Anywhere for two years.

What do I think about the scalability of the solution?

The scalability of this solution is fantastic, as the bots can be run on multiple machines at the same time.

How are customer service and technical support?

The customer service is fantastic and they always provide reliable feedback and help.

Which solution did I use previously and why did I switch?

We did not use another RPA product prior to Automation Anywhere.

How was the initial setup?

The initial setup is straightforward.

What about the implementation team?

We have an in-house developer as well as a vendor team. The vendor team has a high level of expertise.

What was our ROI?

The ROI in terms of finance cannot be disclosed due to company policy but the bots have made the everyday process of extracting logistics information from customer Excel sheets or PDF files much more efficient and faster than the traditional manual method.

What's my experience with pricing, setup cost, and licensing?

I advise others that even as of right now, the setup cost and licensing cost to automate bots on Automation Anywhere is steep but it is worth the investment!

Which other solutions did I evaluate?

We considered other Robotic Process Automation tools such as UiPath and Blue Prism.

Which deployment model are you using for this solution?

On-premises

If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?

Google
Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
reviewer1464540 - PeerSpot reviewer
Software Engineer at Capgemini
Real User
Reduces operational effort and cost, excellent support, and integrates well within our CICD environment
Pros and Cons
  • "Within less time than it used to take, we can automate a complete Apex task."
  • "I feel the tool has to provide deeper insights for debugging issues, considering both internal and external factors."

What is our primary use case?

We used Automation Anywhere to create and integrate a solution that is suitable for a dynamic application. We had a business challenge where things were dynamic in terms of the environment, and we need to integrate into a CICD system.

How has it helped my organization?

It reduced cost and effort significantly. Yearly, our organization saved $14,000. The company started to save more, and increased efficiency in the field of automation then started to pioneer.

What is most valuable?

Within less time than it used to take, we can automate a complete Apex task. Being able to do this is how we managed to win the work for our client. The client was amazed and suggested the solution throughout the organization.

Complex tasks can be automated easily and reliably.

What needs improvement?

I feel the tool has to provide deeper insights for debugging issues, considering both internal and external factors.

The image recognition functionality needs to improve so that we can work faster.

For how long have I used the solution?

We have been using Automation Anywhere for one year and eight months.

What do I think about the scalability of the solution?

We were highly attracted to this product due to its scalability. This is because we started to work within a CICD environment.

How are customer service and technical support?

The technical support is excellent.

Which solution did I use previously and why did I switch?

Previously, we used the UFT solution provided by Micro Focus. It did well with us for a couple of years but as the application keeps on growing and becoming more complex, UFT has shifted from pros to cons. That's where we shifted to Automation Anywhere.

How was the initial setup?

The initial setup was straightforward.

What about the implementation team?

We implemented through a vendor team and their level of expertise was excellent.

What's my experience with pricing, setup cost, and licensing?

Our advice is that anybody interested in this product should negotiate product bundles in order to reduce the cost of installation and setup. This product will ultimately help you to innovate and excel, and we recommend it.

Which other solutions did I evaluate?

We evaluated other options like UiPath, but we got what we needed that was specific to our requirements, so we onboarded AA.

What other advice do I have?

I believe Automation Anywhere bundles everything for generic needs and in my case, everything was covered in these generic bundles.

Which deployment model are you using for this solution?

On-premises

If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?

Other
Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
reviewer1454622 - PeerSpot reviewer
Analyst at Deloitte
Real User
Improved efficiency and saves us money, and the code history functionality is useful
Pros and Cons
  • "None of the commands are unique to Automation Anywhere, which allows beginners to leverage external knowledge."
  • "Vertical connecting lines would be appropriate within the code, and a collapse/expand feature for code blocks would be ideal."

What is our primary use case?

We have been using Robotic Process Automation for the configuration of newly issued cloud environments and building cloud IT solutions.

Automation Anywhere Taskbots are being used to build Oracle Cloud environments by leveraging Excel files containing the configuration details. The Automation Anywhere Taskbots will scrape the Excel files in a dynamic way to configure the product using the most appropriate method for the data provided.

The Taskbots effectively match equivalent human inputs, rather than configuring from the backend.

How has it helped my organization?

AA has helped to accelerate the initial delivery stage of projects, wherein repetitive tasks were originally completed by consultants. This was an unnecessarily costly exercise, as this did not require the level of skill of a consultant.

The skillset of the consultant lies within gathering the correct requirements and providing the configuration details of these requirements in the predefined Excel files. Having the consultant also perform the arduous and repetitive configuration exercise was not efficient.

What is most valuable?

The code history functionality is the most valuable feature, although this could be improved upon with better tracing abilities and UI changes.

Overall, the commands provided have enough range to complete almost any task, with creative out-of-the-box thinking required sometimes for workarounds.

The simplicity and base nature of the commands are where the value lies; in combination, the variables, error handling, if/else, loop, etc, can produce significantly variable codes.

None of the commands are unique to Automation Anywhere, which allows beginners to leverage external knowledge.

What needs improvement?

Where minor but widespread changes are made to the cloud product being operated upon (e.g. a banner was added, or dropping all DIVs down 1), changing the cloned search values (Taskbot) individually was incredibly time consuming, and it shut down the RPA service until it was fixed.

To counter this, it would be valuable to have a 'mass update' of search values for cloned objects, in a similar way to Metabots.

Better tracing of 'if' and 'else' statements and their corresponding 'end' statements would be helpful.

Vertical connecting lines would be appropriate within the code, and a collapse/expand feature for code blocks would be ideal.

For how long have I used the solution?

We have been using Automation Anywhere for 16 months.

What do I think about the stability of the solution?

Stability-wise, this product is good.

What do I think about the scalability of the solution?

The scalability is reasonable.

Which solution did I use previously and why did I switch?

No previous RPA solution was used before this one.

Which other solutions did I evaluate?

Other options may have been considered, but am unaware of which.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
Islam Fathy - PeerSpot reviewer
Senior RPA Developer at Valleysoft
Real User
Coding and programming became much easier and very flexible in the latest version
Pros and Cons
  • "The development of the company from Automation Anywhere V11 to a2019 was valuable. I found many important and new features, like changing the way we write code and programming. It became much easier and very flexible in version 2019A. It became very easy to use and the recording was also good. Excel became very good too."
  • "I would like to have the ability to work on a remote desktop connection, run the recording on it and use all commands."

What is our primary use case?

I use Automation Anywhere in the banking and private sector.

I work in a private company, where I do a lot of processes like MasterCard, MIZA, and ATM errors.

For example, in the case of MasterCard, I download a lot of daily files from the Express MasterCard program, I upload the files to a special server, and then I activate the downloaded files. I take a copy of the files and paste it in the folder of the MasterCard on the date of the download and in the end, I send an email after completing the task.

In the case of an ATM Error, this task is very important because through it you can get all errors in the ATM and know the cause of the malfunction and whether or not you need human intervention to fix the malfunction. Most banks need this process to help solve ATM problems.

How has it helped my organization?

Automation Anywhere has helped my company with a lot of things such as technical support and answering our questions. Because of the presence of Automation, it helped my company deal with banks in this field and to know many important processes in banks and private companies.

It also helped me in the way of thinking and dealing in the local and global markets. Knowing everything that is new, developing it and developing my company as well, and working to develop this field in the entire Middle East.

What is most valuable?

The development of the company from Automation Anywhere V11 to a2019 was valuable. I found many important and new features, like changing the way we write code and programming. It became much easier and very flexible in version 2019A. It became very easy to use and the recording was also good. Excel became very good too.

Bot Agent is the best thing that happened in this upgrade in Automation anywhere A2019.

It is easy to handle, easy to use, and fast to connect to the control room.

What needs improvement?

The areas in which the product and service must be improved are in the government sector and ministries such as the Ministry of Education and Health.

From my point of view, we need a lot of features that must be added in future releases, for example, improving the special dashboard in bot insight, reducing the duration session from 20 min to 5 min, and added SAP API command.

I would like to have the ability to work on a remote desktop connection, run the recording on it and use all commands.

For how long have I used the solution?

I've been using v11 for two years and currently, I've been using a2019 for a year. 

What do I think about the stability of the solution?

The stability is pretty good.

What do I think about the scalability of the solution?

Scalability is excellent.

How are customer service and technical support?

Their support is good.

Which solution did I use previously and why did I switch?

I did not previously use a different solution.

How was the initial setup?

The initial setup was easy.

What about the implementation team?

We did the deployment in-house.

Which deployment model are you using for this solution?

On-premises

If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?

IBM
Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
Islam Fathy - PeerSpot reviewer
Islam FathySenior RPA Developer at Valleysoft
Real User

it was good 


thanks alot

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Updated: October 2024
Buyer's Guide
Download our free Automation Anywhere Report and get advice and tips from experienced pros sharing their opinions.