Automation Anywhere Reviews

We use Automation Anywhere to track the travel and locking of our devices.

We implemented Automation Anywhere because we needed a way to track our devices and ensure they were not going beyond their boundaries.

Before Automation Anywhere we were manually tracking our devices and now it is done automatically.

Automation Anywhere helps to save a full day. Automation Anywhere helps save costs by allowing remote work and not requiring a person to be at the machine. 

The efficiency we get with Automation Anywhere is valuable.

The Automation Anywhere calibrating needs to be more user-friendly to avoid human error.

Non-technical people can not use Automation Anywhere.

I have been using Automation Anywhere for one year.

The stability of Automation Anywhere depends on the environment it is used in. For example, in hot environments, there can be deviations.

The technical support is good.

Positive

The initial setup was a little complex until we became familiar with the process.

The deployment took one week and required two people.

Automation Anywhere is reasonably priced because it can sustain us for a long period.

I would rate Automation Anywhere eight out of ten. The technology is improving every day.

With the right tools, it is easy to upgrade Automation Anywhere.

Maintenance is required for Automation Anywhere to ensure proper functionality daily. Two people for 20 minutes each day is enough to oversee the maintenance.

I recommend completing some courses and shadowing experienced Automation Anywhere users to gain hands-on experience with the automation process.

I've used Automation Anywhere RPA as one of the RPA platforms to automate business processes within the company. It started as attended automation initially and then moved to unattended mode. We're using the on-prem version with Runners on virtual desktop. 

We have used/are using the AA360 Platform for automating the business processes in HR, Finance, and telecom operations.  

IQBOT is also used for purchase order processing to capture the semi-structured data and process it in ERPs to achieve straight-through processing of these documents.

Implementation of Automation Anywhere (AA) allows us to automate business processes and has brought productivity gains, error reduction, and speed of execution in multiple HR and Finance operations. 

This automation has also helped in achieving better compliance and standardization of the processes. A number of processes were able to be digitalized 100% without much human interaction required. The only exceptions are managed by humans although the RPA bots are doing the majority of the work. 

Implementation of IQBOT has helped in capturing the semi-structure data from pdfs and doing the straight-through processing of these documents.

Web-based ID for development is helping developers to use any machine (laptop, VDI, etc.) to access the environment and develop it.

Enabling collaborative development where multiple developers can work together is great.

The flow view is helping us to view the overall flow of the activities and is helping the functional review faster without jumping to the code level, ensuring all the exceptions are handled accordingly and there are no exceptions that are not handled.

The addition of multiple drag and drop functions in the development of IDE helps ease the development work.

Queue management is still missing from the latest version which is a barrier to using the platform to start implementing complex cases where you have parent and child transactions going through multiple stages.

Without queue management, it is not possible to manage the multiple-step work item processing. For example, task automation instead of process automation is where hands-off is required in between the workflow steps.  

Simplification in managing multiple environments for dev, test, and production would be useful.

There needs to be more stability in the platforms.

I've been using Autoamtion anywhere for the last five years. I've used a different version and now have migrated to AA 360 for the last year.

The stability is an improvement area for the product. We still have issues sometimes where bots hang up.

It's a scalable solution. We didn't face any issue in that regard.

There is good technical support available from the AA team.

Positive

We started with AA for more attended automation.

The setup is a bit complex and was done by the AA team.

We implemented the solution using an internal team and external partner.

We say an ROI after six to nine months.

The solution is cost-effective in comparison to others. However, you need to pay for the control room for each environment. You also need developer licenses and even runners are required for test and pre-production environments.

We evaluated UiPath.

Our primary use case is automation development supporting internal business operations at KPMG. We have 100+ live automations, with v10 and v11 deployments.

Using this solution has freed internal operations employees to do more "human value-add" work by removing mundane manual tasks. It has improved the quality of these tasks through automation and enabled us to do things we couldn't have previously done due to time and cost.

The most valuable feature so far is Task bot deployment. We hope to expand to IQ Bot this year.

Automation Anywhere's interaction with Excel is a key benefit.

Currently, Automation Anywhere's debugging functionality is minimal.  Most notable is that it works on only the top-level task (not on sub-tasks called by the top-level task).  This limits its practical usefulness.  Increasing the robustness of the debugging functionality would be very helpful.

Additionally, implmentation of a "global" variable concept (variables shared across tasks) would be very useful.  AA's variable mapping between tasks is cumbersome.  

We have been using Automation Anywhere for three and a half years.

Automate Business processes pertaining to various business units. We used Automation Anywhere Control room and different versions of AA 10.x and AA 11.x to deliver Robotic Process Automation Solutions for different clients. Automation Anywhere helped multiple clients to save a lot of data entry time and have automated almost every repetitive task. AA control room helped to manage the operations of both Attended and UnAttended automations and have helped a continuous run of the bots saving hundreds of thousands of dollars.

Automation Anywhere helped our organization to get our training and implementation needs successful by providing both community edition and partner edition. Automation Anywhere seamlessly handed off exceptions to employees from Automation Anywhere bots. It helped to better manage  Automation Anywhere bot capacity, as well as to reuse and repurpose the bots in the cloud. 

It helped in Monitoring Automation Anywhere bot progress and report on bot usage and value in the form of Insights provided instant details of the savings and work in detailed analytical charts.

A 2019 dual-mode is very useful and the Control room type of setup for use of A2019 Client is very useful as it eliminates disconnection issues. Also, the broad range of Commands and elimination of the need for Metabots is also very helpful in Automating the increased number of variable types cover an expanded range of web and window components. 

Bot insights and IQ bots are both valuable features if implemented in a cost-effective way for larger enterprises, Bot insights provide analytical details of the ROI that is generated by running bots and IQ bots help to automate document processing in an intelligent way minimizing the cost of document processing and hence saving a lot of employee time and money for any enterprise with a large volume of pdf data.

Version A2019, the Number data type variables should be available to display in "Message Box" command. This will help in debugging. At the present, a type conversion is needed to display it in the message box. There should be an efficient way to integrate AA 11.x. meta bots into AA2019.

Also, the Master certification should be provided free of cost for partners. More practical samples and examples of bots using new features in A2019 should be available in people Documentation. A2019 presentation material for proposing A2019 as an RPA choice should be provided to partners.

I have been using AA for six years.

Excellent

Straight Forward

7

We use it to automate all kinds of business processes. The primary use case is the RPA platform, even though they have the cognitive platform and the analytics platform. We use it for so many different things it's hard to focus on one, but it's automating business processes in our banking system.

We're interfacing a lot with Excel, our ERP systems, some legacy systems, the databases, file folders, text files, CSVs. It's hard to pin down one.

Through the software, we have been able to reduce the time that we spend on manual, repetitive tasks so that we can focus on activities that add value to the business or to our partners and customers. The most important things are saving time, increasing control, and increasing automation.

It has reduced a lot of repetitive manual work and manual mistakes that can occur while doing repeated work. This tool is very accurate. Everyone wants to automate their day to day work because of which we will be getting more and more work.

Since more and more companies want to automate their process because of the current situation, jobs for RPA developers have increased. Automation Anywhere has made tedious jobs so easy and time-saving. If the project is super automated, it can be finished in a very short period of time.

String extraction, Excel integration, and web services are the most valuable features. Because we are using web services it is so easy to connect with third-party applications. 

Excel automation is one of the best features in Automation Anywhere. If we have to work with multiple excel sheets with lots of rows and columns, it gets really difficult to keep track of this is done manually. But Automation Anywhere makes it really simple and error-free. 
Email automation is another command which is really good and time-saving. If we have to send out emails to a group and if it is everyday job, AA is very helpful

I would suggest adding more fields while calling in API. There is no option to generate an Authentication token within the Bot.

While using REST web services, we faced a lot of issues as we were trying to connect with the Salesforce application which needs an authentication token to connect. Since there was no option to create an authentication token we had to find a different solution altogether. This feature can be improvised.

Object cloning is another feature which is not very stable and this can be improved as well

I have been using AA for three years.

Cost Licensing is little high.

Our primary use case is for invoice processing. It's a constructive tool that eases my work in desktops as well as web automation. The basic idea is to fetch the data from an Excel and use it as input for the desktop app and then the end result will be used as output and restored back in Excel to create records. There are innumerous functions available in the tool such as creating meta bot, keystrokes, error handling, email automation and many more. The repository is very manageable. The tool is quite feasible and easy to understand even for non developers.

My organization has many projects that use RPA tools for their use cases such as Ui Path, Workfusion, Blue Prism and Automation Anywhere. I have been working on a project that uses Automation Anywhere. AA has been a useful tool after a lot of research among business analysts and developers. Since many of my company's employees are trained in AA it is set to be a prodigious tool. Many of our tasks are automated using AA and due to ease in handling, it becomes the first choice in terms of RPA tool.

AA provides multiple features such as Windows actions, Database actions, Conditional Actions, Files/Folder Actions, Loop actions, Internet actions, and Clipboard actions. I have used mostly all of these features. The one feature which I found interesting is Internet actions. Compared to other RPA tools available in the market, AA is highly encrypted. On the cloud and virtual machines, it is highly scalable. Unattended automation is a key feature in AA. It serves as a tool that gets easily integrated with other platforms. Quick coding is what attracts me.

AA has many features but the issue is with the loss of overhead on computing resources. For example, if the bot is encrypted, the bot should decrypt it first then act accordingly. If there are issues with the logic in the bot, there will be a lot of computer memory overload. There should be an additional feature for cloud functionality.

Also, there should be an improvement done in Citrix automation.

There should be a bit of a pricing cut down as other RPA tools charge only for bot runners. If any new features been introduced it would be a delight for many developers like me.

I have been using Automation Anywhere for almost a year.

It was quite informative and helpful.

The initials steps are quite straightforward and the support desk has been helpful.

I have implemented through in house only. But the vendor team helped us in developing use cases.

I would like to highlight that AA has a bit more pricing range compared to other RPA tools. AA charge for control room. They charge for bot runners.

We work for a credit card client. There are a number of manual processes that can be done with Automation because the processes are truly rule-based and absolute for Automation. We delivered 10+ end-to-end solutions using AA version 11. 

A few examples are managing customer surveys, managing credit limits for a card, commission payouts, tax recovery, insurance claim documents, etc. In the above solutions, we worked with web applications, desktop applications, databases, Excel sheets, and other file formats. Automation Anywhere is easy to maintain and works well for years without any issues in production. We achieved good ROI and STP with AA in the last two years. We are happy to use AA as an enterprise version.

We are working for a credit card supplier client and there are a large number of manual processes that are rule-based and need a large human workforce to do the process which requires a large number of investments. By automating those processes we achieved high ROI, great customer satisfaction, better STP, reduced manual work, reduced processing time, high accuracy, and 24/7 working capacity with the AA bots. Our customer is highly satisfied with the given solution and they are ready to invest more in the near future to automate a number of tasks.

We use AA Client, Bot runners, Control room, IQ Bot, Bot insights. With the AA Client, we are able to automate almost all kinds of automation requirements without any big challenges. We found the availability of the number of commands provided by AA is really helpful to do automation within a small time frame. We used IQ Bot to extract information from the structured documents and we achieved better accuracy with IQ Bot for field extraction and we did the process in less time compared to manual efforts thanks to AA providing such a business-centric solution.

While using IQ Bot we found that data extraction accuracy is a bit weaker in semi-structured documents compared with structured documents. We would like to see improvement in the data extraction part of Automation Anywhere IQ Bot. In version 6.5 handwritten data extraction capabilities were not there so if we can get it in upcoming releases then it will be great opportunity to automate tasks which are working on some handwritten documents. 

Another additional feature we are looking for is logo matching and signature matching capabilities with IQ Bot.

In addition we would like to see more compact version of AA which can be controlled over mobile devices.

I have been using Automation Anywhere for two years.

We use AA for automation of daily mundane tasks, which allows me to focus more on tasks that resonate with my interests. These are Excel-based daily tasks.

We also use it for:

• Automation of long, rule-driven tasks that only require some fixed mouse clicks & keystrokes. This saves time and reduces human error
• Deployed bots to work alongside human counterparts for cross-communication between legacy and new platforms.
• Automated data entry and data validation workflows for 24/7 output.
• IQ & Discovery bots for more complex use cases that require image processing & artificial intelligence.

Automation Anywhere has helped our organization to save human efforts on mundane tasks and shifted it to more analytical/interesting tasks.

We have saved hours so that we can spend more time on deriving insights from business, which will help us to increase our profits. 

We have leveraged automation to increase economies of scale and value-added work while reducing operating costs.

The most valuable features include:

1.  UI Automation including mouse clicks, keystrokes, opening & closing applications.
2. The OCR package allows us to read texts from files.
3. Excel automation can automate most of the tasks and even allows you to automate them without having the application on the system.
   
4. FTP automation allows for maintaining archives on FTP, as well as placing & deleting files from the FTP server.
5. Recording tasks with dynamic variables is helpful for web-based automation.
6. Mail automation allows for downloading attachments and saving emails on the system.

Improvements that can be made are:

• It should be easier to automate tasks on a virtual machine that uses a different environment altogether.
• The AA portal should not give us pop-ups every time a bot agent is updated.
• Ease of debugging & inbuilt debug messages can be improved to help find relevant bugs easily.

In the next release, they should add the Tableau tool as a package since most organizations use it for reporting & analytical purposes. Useful actions would be:

1. Opening & closing tableau
2. Downloading sheet data in Excel
3. Refreshing extracts
4. Publishing Tableau

I have been using Automation Anywhere 2019 Enterprise version for a year.

Best customer service. They heard our case and provided the solution in a short turnaround time.

We did not use another RPA solution prior to this one.

The initial setup is a little complex when it comes to dealing with installing certificates and the bot agent.

It is the most economically friendly and it provides you with a lot of functions.

We did not evaluate other options before selecting Automation Anywhere.