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Senior Associate at a consultancy with 1,001-5,000 employees
Real User
Has both list and flow view; biggest con is the lag
Pros and Cons
  • "The code, once developed, is pretty stable."
  • "As a solution, it could have been easier to use than in the current state."

What is most valuable?

The solution has really changed a lot when it comes from v11 to A360. When it was v11, then it was complete scripting, and it was not the UI, the drag and drop features that the other tools provide. You just drag an activity and drop it. It was actually scripting. So it was relatively difficult to develop a code for someone who is not very familiar with basic coding skills.

There are more valuable features with the updated solution. Now they have both the list view and the flow view. They have increased some features in terms of data types. They now have good usage of the data table and have added variable types. It's convenient.

What needs improvement?

One area that could be improved with the cloud solution when it comes to A360 is we have seen a certain lag. It's not a very happy tool. There are stability issues, but that is something that they maybe looked at already. They have come up a long way, and they are actually promoting the IQ bot as well. The document OCR/ICR techniques are something they're already working on, so I'm looking forward to that as well. 

As a developer, the biggest con is the lag. It's pretty inconvenient to face that delay in things happening. We come across that pretty often. 

It's not necessarily an added feature that I would be looking for, but in general, as a solution, it could have been easier to use than in the current state. The way the tool has been built, it's not easy to build a solution when it comes to using Excel automation. And it's not that convenient.

For how long have I used the solution?

I've been working with the solution for a little less than two years.

What do I think about the stability of the solution?

The code for the solution, once developed, is pretty stable. I would say there is no issue in terms of stability there. It is only the initial accessibility in terms of the build phase where we have seen that issue of the lag.

Buyer's Guide
Automation Anywhere
October 2024
Learn what your peers think about Automation Anywhere. Get advice and tips from experienced pros sharing their opinions. Updated: October 2024.
814,560 professionals have used our research since 2012.

What do I think about the scalability of the solution?

Scalability is pretty much achievable, and I don't think we have faced any issues. We have had bots earlier. But when it comes to larger processes or where there's a situation where we need to use multiple bots for common processes and things like that, there, I have not been able to use those solutions. I don't work as a developer. I work as a solutions architect and a business analyst, and that is one place where I have felt Automation Anywhere is not that capable.

How are customer service and support?

Customer service is comparable to Power Automate and Microsoft; they are responsive.

How was the initial setup?

The initial setup for cloud-based solutions are all straightforward.

What other advice do I have?

When it comes to pros, the solution is convenient. And now it has both the list view and the flow view in terms of the code. So whether it is a seasoned developer or whether it's a newcomer, they have made it slightly easy. I feel that for a first-timer, Automation Anywhere would be something that is relatively difficult to pick up.

I would rate the solution a six out of ten.

Which deployment model are you using for this solution?

Hybrid Cloud
Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
Associate Vice President at a computer software company with 10,001+ employees
Real User
Reliable, scalable, and responsive technical support
Pros and Cons
  • "The technical support has been good in my experience. However, you need to use the latest version to get the right level of support. If it is an end-of-life version, you might not get support from Automation Anywhere."
  • "Automation Anywhere can improve by implementing a Citrix environment and increasing the stability of tools, such as IQ bot."

What is our primary use case?

Automation Anywhere (AA) can be deployed on the cloud or on premise. For the cloud deployments, we have had customers using Microsoft Azure and Amazon AWS. 

I have been using Automation Anywhere in managing insurance business lines, such as personal property and commercial.

What needs improvement?

Automation Anywhere can improve by implementing a Citrix environment and increasing the stability of tools, such as IQ bot.

For how long have I used the solution?

I have been using Automation Anywhere (AA) for approximately four years.

What do I think about the stability of the solution?

Automation Anywhere has been stable in my experience. The performance has been good.

What do I think about the scalability of the solution?

The scalability of Automation Anywhere is good. There have not been any problems.

How are customer service and support?

The technical support has been good in my experience. However, you need to use the latest version to get the right level of support. If it is an end-of-life version, you might not get support from Automation Anywhere.

Which solution did I use previously and why did I switch?

I do not see a large difference when it comes to what Automation Anywhere offers compared to other similar solutions, such as UiPath. I wanted to implement IQ Bot for customers and this is going to be my main focus.

How was the initial setup?

The initial implementation is straightforward. Most people are using the orchestrator on the cloud or the control room and when it comes to the creator and bot runner, it will always be on the on-premise. The cloud implementation is easy, you do not have to install anything, and when we use it in the Automation Anywhere Cloud, it becomes even easier.

The time it takes for the implementation depends on the environmental requirements. For example, if it is single or multi-node architecture. If it is a single node, it is straightforward.  If it is a multi-node architecture, then it will take a little time. You just have to understand the other component that is present, such as any secondary server.

What about the implementation team?

The is more maintenance to be done to Automation Anywhere when compared to Blue Prism.

What's my experience with pricing, setup cost, and licensing?

The price of Automation Anywhere is a little higher than some of the competition, such as UiPath. However, depending on the use case and other factors we are able to receive some discounts.

Which other solutions did I evaluate?

I have evaluated Blue Prism.

What other advice do I have?

It is important for those wanting to implement any solution to explore their use case. This will help determine whether Automation Anywhere will be an appropriate fit. For example, if you are looking at large-scale operations. There are many things to consider before you choose any tools.

I rate Automation Anywhere a seven out of ten.

Disclosure: My company has a business relationship with this vendor other than being a customer: Partner
PeerSpot user
Buyer's Guide
Automation Anywhere
October 2024
Learn what your peers think about Automation Anywhere. Get advice and tips from experienced pros sharing their opinions. Updated: October 2024.
814,560 professionals have used our research since 2012.
RPA Developer at OMFYS Technologies India Pvt.Ltd
Real User
Increases accuracy, reduces time consumption, and has good scalability
Pros and Cons
  • "Automation Anywhere has lots of features, some of them are accuracy increases, time consumption reduced, scalability. Automation Anywhere does not require a strong knowledge of programming languages. The dashboard is user-friendly."
  • "I would like if the IQ Bot could read hand-written documents, otherwise, Automation Anywhere is fabulous to work or develop processes for customers."

What is our primary use case?

We use Automation Anywhere to automate business processes for better accuracy, time reduction, and scalability. An Automation Anywhere bot can work for 24 hrs. I worked for KYC Reconciliation processes in Automation Anywhere which consists of data extraction from PDF with the help of IQ Bot and extracted information entered into companies web portals. In the process, clients give us invoices through the mail and te bot identifies mail with specific subjects, downloads invoices, uploads invoices to IQ bot, and downloads CSVs to specific folders, and validate CSVs and upload CDVs to the web portal.

How has it helped my organization?

Automation Anywhere improved our organization's growth with prior usage of Automation Anywhere for repetitive tasks like data entry in the web portal and data extraction from the PDF with the help of IQ Bot. I've been working with Automation Anywhere for the last year. I've worked on two versions of Automation Anywhere i.e.V11.3 and A2019. One thing that I like the most about Automation Anywhere V11.3 is that you don't need any programming knowledge to develop the bot, so a non-technical person can also easily understand the process and can create the same.

What is most valuable?

Automation Anywhere has lots of features, some of them are accuracy increases, time consumption reduced, scalability. Automation Anywhere does not require a strong knowledge of programming languages. The dashboard is user-friendly. In A2019 of Automation Anywhere we can run a python script. The accuracy of the IQ Bot has been improved in Automation Anywhere. The new concept of the control room in A2019 is more impressive than older versions of Automation Anywhere.

What needs improvement?

Automation Anywhere has lots of good features. It does not require improvement. 

I would like if the IQ Bot could read hand-written documents, otherwise, Automation Anywhere is fabulous to work or develop processes for customers. Automation Anywhere has a user-friendly UI to work with so that any non-technical person can easily understand the process workflow. The accuracy of the IQ bot in the new version has been increased. We can make validations to fields in IQ Bot with Python scripts.

For how long have I used the solution?

I've been using Automation Anywhere for a year.

What do I think about the stability of the solution?

Automation Anywhere gives us a stable developed process. We can run a bot without any human interaction. I found it to be stable.

What do I think about the scalability of the solution?

One of the features of Automation Anywhere is scalability. We can scale our developed bot at any particular time and increase accuracy.

How are customer service and technical support?

If any error occurred during developing a process you can ask for help from Automation Anywhere support team. The support team of Automation Anywhere is pretty good.

Which solution did I use previously and why did I switch?

I didn't use any other software for developing processes to automate other than Automation Anywhere. From the beginning, I've been using this tool to automate.

How was the initial setup?

Automation anywhere is very easy to set up. We have to download the product from the Automation Anywhere website and run it. We can set up the file in two ways either in Express mode or custom mode.

What about the implementation team?

Our team developed a process for clients.

What was our ROI?

I'm working as RPA developer so don't have any idea about the ROI.

What's my experience with pricing, setup cost, and licensing?

I'm an RPA developer, so I don't have any idea about the cost or pricing but the licenses for developers and runner IQ Bot are pretty good.

Which other solutions did I evaluate?

I haven't used or evaluated other options for developing the process.

What other advice do I have?

Automation anywhere going great with its improvements.

Which deployment model are you using for this solution?

Private Cloud

If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?

Amazon Web Services (AWS)
Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
reviewer1460631 - PeerSpot reviewer
Senior Software Engineering at JK Technosoft Limited.
Real User
Easy to use, avoids complexity, and ensures fast adoption & rapid deployment
Pros and Cons
  • "Easy to access: Without the need to download and install software on a local machine, we can access the RPA application from virtually anywhere."
  • "It is not able to use OCR effectively and has limited usability."

What is our primary use case?

Use case: Extraction from Main Frame Application

Solution : 

The bot will log in to the email box and then picks the invoice no, order invoice amount, and surcharge details. 

Based on a single line item and multiple line items, the bot will log in to AS400 and feed and check all the information. If there is a discrepancy then the bot will update it based on the tolerance limit. If there is no discrepancy, the bot will accept the orders. The bot will validate costs in Excel and AS400 application and it will allocate cost for each invoice.

How has it helped my organization?

Easy to access: Without the need to download and install software on a local machine, we can access the RPA application from virtually anywhere.

Easy to use: Automating a business process is as easy as logging in, clicking, and automating any kind of business.

Value for time: with the help of Enterprise A2019, we can get instant value. We can log in, set up automation, and go live within minutes, giving an immediate return on your investment.

Scalability: With help of Enterprise A2019 is a highly scalable application, we can deploy a few bots and automating any kind of business processes.

What is most valuable?

1) By using Workload Management in Automation Anywhere a lot of manpower was reduced. 

2) Credential Manager used to keep customer/client information's more secure.

3) The product is dedicated to the business user and comprises advanced capabilities to offer an intuitive interface for the business user and bot developer.

4) This platform is easiest to use, avoids complexity, and ensures fast adoption & rapid deployment. 

5) It not only fulfills the requirement of the digital workforce but also be flexible to evolve with the business needs.

What needs improvement?

1) Needs some improvement in IQ BOT:

* while uploading input files we are facing issue with grouping even the same kind of PDFs

* consuming of CPU utilization and requiring more RAM

2) It is not able to use OCR effectively and has limited usability.

3) Handwritten documents are still a drawback.

4) Some of the control room GUI can be improved, it is also difficult in terms of control room management.

5) If Excel gets hanged Automation Anywhere does not give any notification.

6) Needs improvement in image recognition.

7) BOT insights taking more CPU utilization.

For how long have I used the solution?

I have been using AA for three years and five months.  

What do I think about the stability of the solution?

Automation Anywhere is a stable RPA application.

What do I think about the scalability of the solution?

Enterprise A2019 is a highly scalable application, we can start small by deploying a few bots and automating any kind of business processes.

How are customer service and technical support?

We are satisfied with their customer service and technical support.

Which solution did I use previously and why did I switch?

We have used Blue Prism for Automation. Cost wise it is higher than Automation Anywhere.

How was the initial setup?

A2019 has zero installation required.

What's my experience with pricing, setup cost, and licensing?

We didn't look at other options while choosing Automation Anywhere.

Which other solutions did I evaluate?

UiPath and Kryon.

What other advice do I have?

There is only one option Automation Anywhere for cost-effective RPA.

Which deployment model are you using for this solution?

On-premises

If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?

Other
Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
Celestine D. - PeerSpot reviewer
Director intelligent automation at AMISEQ
Reseller
Top 10
Enables time and cost-saving but the OCR capability needs improvement
Pros and Cons
  • "The features that help us satisfy the needs of the customer to overcome mundane activities using task bots and meta bots are the most valuable along with the rich controls in the control room. The developer team is able to capture all the necessary steps without much hassle with the visual designer and the ability to test each step of automation has helped in delivering error-free automation to our customer."
  • "The OCR component should allow integration with 3rd party OCR. This way we can use the best of breed solution along with AA or allow better control over OCR packages to be customized."

What is our primary use case?

We are an SI vendor. We have been implementing customer-facing solutions for processes like reports generation, bank reconciliation, payroll processing, etc.

There were different bank statements generated for reconciliations. With some standardization, we were able to automate a process that took more than 4 hours in under 15 mins. In one of our customer implementations, the environment was to use simple RPA functionalities without any complexities. We achieved it with the basic pack of AA license.

How has it helped my organization?

The organizations where we have implemented AA have seen tremendous benefits achieved in terms of time and cost-saving with the highest quality of deliverables. Since this is about how it has helped our organization, I would explain it from the context of a system integration vendor. We are able to build a steady pipeline when we position AA as a solution and enhance our resource skills by certifications of AA.  This has certainly improved or relevance in the RPA market space with a growing team of Automation Engineers.

What is most valuable?

The features that help us satisfy the needs of the customer to overcome mundane activities using task bots and meta bots are the most valuable along with the rich controls in the control room. The developer team is able to capture all the necessary steps without much hassle with the visual designer and the ability to test each step of automation has helped in delivering error-free automation to our customer. With the new version of AA, we have more control over the implementation and we are able to quickly deploy the solutions to the customer.

What needs improvement?

OCR - OCR capability needs to become better. For the handwritten documents, we had a struggle to extract with accuracy while some other market tools were able to achieve it without any issues. 

The OCR component should allow integration with 3rd party OCR. This way we can use the best of breed solution along with AA or allow better control over OCR packages to be customized. As of now, it acts like a black box where there is very little control over the outcome of the OCR. We had great struggles with a customer who had handwritten data extraction. Finally, the customer was not able to see the value and the exploration went on hold post COVID.

Which solution did I use previously and why did I switch?

We partner with multiple tools. We find AA to be much superior in support.

Which deployment model are you using for this solution?

Private Cloud
Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
Ahmed Shaheen - PeerSpot reviewer
IBM BPM Developer at a computer software company with 51-200 employees
Real User
Top 10
Improves productivity and employee morale, while improving customer service and helping us to grow
Pros and Cons
  • "Recorders and Bot Insights are very valuable features."
  • "The product needs improvements in dealing with remote servers and providing more APIs that will be used with other systems."

What is our primary use case?

We use it in the field of banking, especially for repetitive tasks in card centers. We use automation with IBM BAW tools. 

It's helpful in creating new customer accounts, as we work with other systems that have no API or services to work with. The process starts in IBM BPM and it calls the robot to finish the work by calling other systems like iScore and T24. These add customer details and retrieve scores for the customer, especially when working with loans (personal, car). 

We used it in sending and collecting emails to and from different sites. 

How has it helped my organization?

We use it for repetitive tasks that need a lot of people and consume time, as bots work 24 hours and 7 days.

It helps in:

  1. Improving employee productivity, morale, and retention. 
  2. While there is some fear that automation will eliminate jobs, the consequences of automation are counter-intuitive: automation actually removes the tedious parts of work and frees up often stretched-thin employees for more meaningful and creative work. 
  3. Streamline chaotic processes and workflows.
  4. Increases transparency.
  5. Enhances customer service and delivery.
  6. Drives exponential growth.

What is most valuable?

Recorders and Bot Insights are very valuable features.

In addition:

  1. Workload management helps to make the best use of the bots to make sure bots work well.
  2. Concurrent bot executions. 
  3. A web-based solution for bot creators.
  4. It is a cloud-based solution.
  5. Dashboards, especially for bot and task monitoring.
  6. The REST APIs help to integrate with other systems.
  7. Commands in the Excel package that make it easier to work with Excel files.
  8. Email package commands.
  9. Bot store.
  10. Run DLL and Python code that helps a lot in working with machine learning.

What needs improvement?

The product needs improvements in dealing with remote servers and providing more APIs that will be used with other systems.

Also in need of improvement are:

  1. The AI sense command needs improvement.
  2. Bot discovery needs more work.
  3. Migration tools should be improved.
  4. REST and SOAP services need work.
  5. AA should provide the ability to use custom packages that follow a standard to be imported in RPA.
  6. I would like the ability to use custom cryptography algorithms with commands.
  7. They should improve PDF commands and IQ features to include Arabic language OCR.
  8. The admin user should have the ability to change the tome out of the session. 

For how long have I used the solution?

We have been using Automation Anywhere for two years.

What do I think about the stability of the solution?

Stability-wise, AA is very good.

What do I think about the scalability of the solution?

The scalability is good.

How are customer service and technical support?

Technical support is good.

Which solution did I use previously and why did I switch?

I previously used Blue Prism but changed because I found that AA has more helpful features. 

How was the initial setup?

Straightforward, installation with disaster recovery approaches. 

What about the implementation team?

The vendor team assisted us with deployment and they are very helpful and have a very good level of expertise

What was our ROI?

It helps to increase the ROI by 25%.

What's my experience with pricing, setup cost, and licensing?

It's very good in terms of cost and pricing.

Which deployment model are you using for this solution?

Hybrid Cloud

If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?

IBM
Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
PeerSpot user
Senior Technical Specialist at Thirdware Solution Ltd.
Real User
Excel basic and advanced packages help to automate these tasks with having Excel installed
Pros and Cons
  • "The universal recorder along with the Excel basic and advanced packages has been highly valuable."
  • "An option should be provided to disable the flow and dual-mode since those are not used often by the developers, and hence take up extra space on the screen."

What is our primary use case?

We automate mundane and repetitive tasks for our clients, like invoice processing, purchase order creation, sales order creation, refund processing, transaction chargeback, and many more.

These tasks are basic and require no special skillset, hence are an extra cost to the company. By automating them, the company saves a lot of manpower, leaving them to better utilize their resources for a more value-added task. This ultimately leads to a better return on investment.

How has it helped my organization?

Automation Anywhere has provided the capability to automate repetitive tasks for the organization, which in turn has lead to a lot of cost-savings. It has also helped in removing the robots out of humans, by investing their time in more value-added activities.

Humans can work approximately eight to ten hours, whereas if the same activities are done by the bots, they can keep on working round the clock. Therefore, improving the productivity of the organization.

The percentage of human error in such cases has become little-to-none when processed by the bot.

What is most valuable?

The universal recorder along with the Excel basic and advanced packages has been highly valuable. With Excel basic, we can perform basic Excel activities even if Excel is not installed in the system. The Excel advanced package has a lot of features added, which were initially not there in Version 11 and we had to rely on external scripting for the same.

Earlier in Version 11, we had different sets of recordings, which often made things confusing but with the universal recorder, the situation is not the same anymore.

What needs improvement?

The UI could be made better because the UI in Version 11 was better and easier as compared to a2019. We were able to fit in more lines of code on the screen at a time, whereas in a2019, we can see much less. This means that the developer has to scroll again and again to view his/her code.

An option should be provided to disable the flow and dual-mode since those are not used often by the developers, and hence take up extra space on the screen.

The IQ bot should also have a feature to process documents with multiple invoices, as currently, we need to split the document according to invoices beforehand.

For how long have I used the solution?

I have been working as an RPA Developer for the past three years. For the first three and a half years, I was using Version 10 and 11 of Automation Anywhere, and for the last six months, I have been using A2019.

What do I think about the stability of the solution?

The solution is quite stable.

What do I think about the scalability of the solution?

The solution is easily scalable. We can add more bot runners or creators as per our need when the requirements increases.

How are customer service and technical support?

The technical support was great. The support team response is quite prompt and they will provide you the solution to your issues most of the time.

Which solution did I use previously and why did I switch?

Automation anywhere was my first RPA tool.

How was the initial setup?

The initial setup is straightforward and if there is any difficulty, the AA support team will come to your rescue.

What about the implementation team?

Our in-house team automates processes for our clients. The expertise level was good.

What was our ROI?

From my experience, I can say that the initial setup cost is easily recovered over a period of time once the bots start running in production. We develop bots for our clients and as per their information, most of the time, the automation of a single process has returned their original investment amount.

Which other solutions did I evaluate?

We did evaluate other RPA tools but we found Automation Anywhere to be more user-friendly and easy to use. 

Which deployment model are you using for this solution?

On-premises
Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
reviewer1439841 - PeerSpot reviewer
RPA Developer at Silver Touch Technologies Ltd.
Real User
Reliable and accurate task scheduling, reduces time spent sending bulk email, and improves accuracy
Pros and Cons
  • "The Bot Store is an online library where anybody can find variously developed, production-ready bots."
  • "When we try to process structured documents but with some little pen marks, improper partitions, or faded documents, IQ Bot fails to extract data properly out of them."

What is our primary use case?

I, being a Robotic Process Automation Developer, extensively use various Automation Anywhere products on daily basis. I use Automation Anywhere for end-to-end implementation of processes for clients, as well as my organization.

We have many use cases. One of them is from the marketing department. Every organization needs to market their products and services to get future clients. The marketing people used to mail the prospective clients one by one manually, as per their mailing list. They used to spend approximately one minute on each email. We created a bot that helps the department in sending emails to prospects with product information, service information, brochures, etc. 

Now, the department needs only to specify the content file and an Excel file having email IDs, and the rest is done by the bot. It sends approximately 500 emails within 10 minutes. That makes the process of sending emails extremely fast, including customized content.

How has it helped my organization?

Automation Anywhere has helped save many man-hours in my organization by letting us automate monotonous and repetitive tasks. Let's take an example of procurement, to Purchase (P2P) Process in SAP S/4 Hana.

This task requires an employee to manually verify the invoice, feed data into SAP, Park Invoice, Validate Line Items, and generate MIRO. This takes approximately 10 minutes per invoice and that doesn't require any human intelligence. It is just a tedious task. Instead, we implement this solution using Automation Anywhere.

We used the Automation Anywhere IQ Bot to extract data from invoices.

Automation Anywhere Enterprise is used to automate email, for data entry into SAP, 3-Way Match in SAP, as well as MIGO & MIRO Generation in SAP. This frees up employee's time as well as increases the accuracy of the work.

What is most valuable?

I am inclined towards features such as Automation Anywhere Bot Store, Automation Anywhere Enterprise Client, Recorders, and Scheduling with the Auto-Login Feature.

Automation Anywhere Bot Store; The Bot Store is an online library where anybody can find different types of pre-developed, production-ready bots. Being production-ready and easily accessible saves development time. All bot submissions to the bot store pass through strict security checks, which makes them secure to download and deploy.

Automation Anywhere Enterprise Client; The Automation Anywhere client has 500+ commands to perform various tasks. It has a user-friendly workbench and UI. The most important part is the scriptless development, where you just drag and drop the command and you are ready to run it.

Recorders; Recorders make automating desktop applications, as well as web applications, very reliable and easy to implement. Think of creating a bot to extract data from a webpage in less than 30 mins and it can be run by pressing a button daily. It makes tasks easy to finish. 

Scheduling with Auto-Login Feature; Automation Anywhere has the most user-friendly way to schedule a bot. Scheduling is so accurate in Automation Anywhere that we don't need to worry if the task will be deployed at the specified time or not. I personally manage 30+ schedules and each runs at its set time. Scheduling comes with an awesome Auto-Login feature. This feature logs into locked Windows even when the system has a disclaimer message. It makes scheduling reliable and accurate.

What needs improvement?

For me, IQ Bot needs to be improved. It has great capabilities and works really well for fully structured and spotless documents. When we try to process structured documents but with some little pen marks, improper partitions, or faded documents, IQ Bot fails to extract data properly out of them. Typical Indian supplier invoices are hard to process through IQ Bot.

I would love to see a package for Regular Expressions with various sub-commands such as regex builder and regex replace.

OAuth2.0 native support should be added in future releases. From a security point of view, there is work that is needed.

For how long have I used the solution?

We have been using Automation Anywhere for more than 30 months.

What do I think about the stability of the solution?

Stability is great If you follow the recommended hardware and software. If you do not meet the requirements then it sometimes creates problems. So, the hardware should be up to the mark for a seamless experience.

What do I think about the scalability of the solution?

The product is highly scalable. Scaling is easy. We started with the Marketing department and within the next three months, we were able to deploy bots for six more departments.

How are customer service and technical support?

Automation Anywhere has a superb support team. They are prompt in responding to queries based on urgency. If I log a ticket with a production-level issue, they quickly respond and help to solve the problem.

The overall experience with support has been great. They even follow up to see if the issue has been solved after giving the solution.

Which solution did I use previously and why did I switch?

We did not use another similar product. We started our RPA journey with Automation Anywhere.

How was the initial setup?

The initial setup was straightforward. Automation Anywhere has descriptive documents to guide in installing the application on the server. Initially, I was the only person starting the RPA journey in my organization. I needed to set up the infrastructure, develop the bots, and give support as well.

Installing the application on the server was very easy. All credit goes to excellent documentation.

What about the implementation team?

We implemented it through our in-house team.

What's my experience with pricing, setup cost, and licensing?

With the newer cloud version of Automation Anywhere product, the setup cost has been cut down because the customer doesn't need to invest in new hardware.

Automation Anywhere is flexible in terms of costing and licensing.

Which other solutions did I evaluate?

We evaluated only one other vendor, which is UiPath.

Automation Anywhere seemed easy to work with, in our initial journey of RPA. So we choose it.

What other advice do I have?

The product is promising and is successful. You should start your Automation journey with simpler processes and step-by-step, move towards bigger and more complex problems. They have a great support team and the product's community is active as well. This will help to make your automation journey seamless.

Which deployment model are you using for this solution?

On-premises
Disclosure: My company has a business relationship with this vendor other than being a customer: My organization is an Partner of Automation Anywhere
PeerSpot user
Buyer's Guide
Download our free Automation Anywhere Report and get advice and tips from experienced pros sharing their opinions.
Updated: October 2024
Buyer's Guide
Download our free Automation Anywhere Report and get advice and tips from experienced pros sharing their opinions.