Try our new research platform with insights from 80,000+ expert users
reviewer1460625 - PeerSpot reviewer
Chatbot Developer at Infosys Technologies Ltd
Real User
Bots can run all day long which affects the overall budgets; the UI should be simpler
Pros and Cons
  • "Tasks now don't depend upon the unavailability of certain employees/colleagues to be completed. Also, bots can run all day long which also affects the overall budgets."
  • "Though the courses in the certification's learning hub are great and awesome, there is some more space for adding more explained contents."

What is our primary use case?

Our primary use case is to automate the Client's workflow of reading a ticket from ServiceNow and then assign it to different bots which in turn performs the validations of the tickets with respect to different regions of the client's parameters. After the completion of the validations, the bot will update the ticket as per it's status and then send the hourly output report to Client's operations team. In between, if the bot fails, system exceptions or some business exception scenarios, human team will do the rest of the task.

How has it helped my organization?

Automation Anywhere has improved my organization in the following ways:

1. Repetitive tasks have been automated and hence the employees work in crucial logical thinking processes.

2. Tasks now don't depend upon the unavailability of certain employees/colleagues to be completed. Also, bots can run all day long which also affects the overall budgets.

3. Centralized Backup, Security & Disaster Recovery, Bot Insights, Workload Management, ROI Calculator in COE Dashboard.

What is most valuable?

1. IQ Bot, Automation Lifecycle Management, Workload Management, Centralized Backup, Security & Disaster Recovery

2. Image Recognition and OCR activity

3. Drag and Drop activities eases the task to write codes.

4. Control Room is very useful for bot's activity insights

5. Easy to use activities and almost all the artifacts available in the official AA's docs and forums can solve complex codes.

6. Certification exams are too good and almost cover all the required knowledge to be sound in working with Automation Anywhere.

What needs improvement?

1. User Interface can be simpler.

2. Master Certification now paid (previously it was free of cost) which sometimes creates hesitation to go for it.

3. Though the courses in the certification's learning hub are great and awesome, there is some more space for adding more explained contents.

4. Citrix automation lacks the perfect end to end automation.

5. Web Automation fails when an automated Screen Resolution is changed to some other resolutions. 

6. Pricing with respect to the competitors is more.

Buyer's Guide
Automation Anywhere
November 2024
Learn what your peers think about Automation Anywhere. Get advice and tips from experienced pros sharing their opinions. Updated: November 2024.
816,636 professionals have used our research since 2012.

For how long have I used the solution?

I have been using AA for two years. 

What do I think about the stability of the solution?

Performance is up to the mark with limited constraints of applications to be used. An application must be of a certain version provided by certain organizations and thus discontinuation of the said applications affects a lot while maintaining the bot.

What do I think about the scalability of the solution?

Scalability is very high. There's no limitation of the number of bots to be used simultaneously and in a single port/machine/ID.

How are customer service and support?

Technical Support provided almost all the solutions we had.

Which solution did I use previously and why did I switch?

We had used a different solution for the following prominent reasons:

1. Cheaper price for same type of tool.

2. Citrix Automations.

3. Unavailability of required configurations that supports Automation Anywhere

How was the initial setup?

Since the IT team and Infosec looked up for the setup, I don't have much idea about this.

What was our ROI?

Since the support for IE is discontinuing soon, we are now moving the base code to EDGE Chromium. ROI will be recounted after that. Previously as per the efficiency, we decreased the numbers from the process.

What's my experience with pricing, setup cost, and licensing?

The installation is a bit of hectic process and also the price is more in market compared to other competitors.

Which other solutions did I evaluate?

UiPath, Blue Prism, AssistEdge

Which deployment model are you using for this solution?

Private Cloud
Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
reviewer1458447 - PeerSpot reviewer
Technical Consultant at Metrodata Electronics Tbk PT
Real User
Helpful support, has good Excel processing features, and it saves our customers time and money
Pros and Cons
  • "One very useful feature is the IQ Bot, which is helpful in the operation of the data input process to all of their applications."
  • "It would be helpful if Device Credentials can sync with Active Directory so that for the IT policy case that requires periodic password resetting, there is no need for a human to input manually into each Bot Runner machine."

What is our primary use case?

All of our solutions are implemented mostly for banking.

We have an offline biller, which is for reconciliation & settlement of offline biller data operations. We have similar automation for online billing.

The ATM (Automated Teller Machine) monitoring is automated. This includes the monitoring of operational processes on mutual fund & bonds transactions (upload and reconciliation).

We have a process for reconciliation of the billing statement before sending data to the customer.

DRI: Reconciliation charge back & note for SICS (AS400).

We use eight Bot Creator instances, nine Bot Runners, and two Control Rooms.

How has it helped my organization?

To show how Automation Anywhere has improved our business, I will explain one of my solutions in the ATM Monitoring use case. Previously, humans had to monitor the ATM status for 24 hours to find out the status of the ATM in the event of fraud or theft. With the RPA, every hour it will download the ATM status data from the ESQ application and compare it with all problem tickets that are still open. Every time a status mismatch occurs, the RPA will send info to the team via email and WhatsApp.

Process Description: ATM Monitoring

  • Recap machine problem data according to status and sort by each vendor automatically.
  • Send notification & report via email and WhatsApp.
  • Schedule adjustment in sending notifications and reports.

Process Steps:

  • The Bot will automatically download problem and faults ticket data from ESQ.
  • The Bot will compare problem and faults ticket data automatically and sort each vendor for terminal IDs with tickets that are still open but have no faults.
  • The Bot will send data that has been recorded and processed automatically to each vendor via email and WhatsApp.
  • The Bot has a schedule adjustment function related to sending ticket data to each vendor.

Master Data Bank: 00.00 WIB
Supervisor Mode: 00:10 to 05:00 WIB
No Transaction: 14:00 to 00:00 WIB
Outstanding Ticket: 07:00 to 19:00 WIB

The benefits we get from automation include faster and more accurate matching, running 24x7.

One Control Room, one Bot Runner, and one Bot Creator are required. 

Time saved: 45 minutes per bot, per process, and two hours for three status updates.

Applications involved: Outlook, Excel, Browser.

What is most valuable?

One very useful feature is the IQ Bot, which is helpful in the operation of the data input process to all of their applications. Initially, humans had to read one per one document, but with the IQ Bot, it is continuous until the input process is complete.

Currently, IQ Bot is implemented by a finance company that is concentrating on motorbike financing. There are many claim documents that must be processed and inputted to their internal application, and using the IQ Bot reduces both cost and time.

What needs improvement?

My suggestion for version A2019 is to enable the Metabot function because it helps us in a shortcut to the integration process with other applications such as SAP, Oracle, and Cyber​Ark.

It would be helpful if Device Credentials can sync with Active Directory so that for the IT policy case that requires periodic password resetting, there is no need for a human to input manually into each Bot Runner machine.

The quality of the IQ bot can be further refined for scanned documents.

For how long have I used the solution?

We have been using Automation Anywhere for about two years, since 2018.

What do I think about the stability of the solution?

After using the A2019 version, I find that it is more stable and features more actions. However, maybe because this is a new version with a change in platform, it still has some bugs.

How are customer service and technical support?

The support from the AA team was very helpful when I encountered issues that I couldn't solve on my own. The ability of the support team is very good and helpful.

Which solution did I use previously and why did I switch?

From the start, I have only used Automation Anywhere for RPA.

How was the initial setup?

At the initial project commencement in 2018, it was still complex. With the experience of AA projects, it became easier for us to start them.

What about the implementation team?

We implement using an internal team. To improve development skills, I always suggest taking the AA certification and participating in the training.

Which other solutions did I evaluate?

We did not evaluate other RPA options.

What other advice do I have?

The current version has a fresher UI and more Excel processing features. That's what I admire.

Which deployment model are you using for this solution?

On-premises
Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
Buyer's Guide
Automation Anywhere
November 2024
Learn what your peers think about Automation Anywhere. Get advice and tips from experienced pros sharing their opinions. Updated: November 2024.
816,636 professionals have used our research since 2012.
reviewer1455396 - PeerSpot reviewer
Automation Developer at UnitedLex
Real User
Cost-effective, easy to learn, and handles many automations out of the box
Pros and Cons
  • "It can be easily learned by anyone who spends a bit of time with it."
  • "Training is good and interactive but the final certification exam is very tough and it requires in-depth practical knowledge."

What is our primary use case?

Our use case is to extract information from web applications.

We use this tool to perform an end-to-end process flow that includes extraction, execution, and updating.

The product is simple to use and provides a good base of functionality out of the box to cover most automation scenarios. It is also very extensible in that functionality can be added through the use of class libraries, and AA works as the glue between several processes at our company. Many times, it is the quickest and most effective solution to implement right away, while other solutions require exponential amounts of support.

I am updating my review score to be slightly higher due to its expanded realm of use cases I have explored and successfully implemented.

How has it helped my organization?

It helps in increasing accuracy and decreasing human errors. Also, it helps to double the rate of productivity. It is highly accurate and gets up and running in a very short period of time.

You can keep the Bot learning by feeding more and more data sets, which makes the whole process highly efficient.

It is very cost-effective when deployed and when scaling out to the limit. Each command in the tool is more effective to build a bot very easily, without any issue, and less coding is required.

It can be easily learned by anyone who spends a bit of time with it.

What is most valuable?

The Workflow Designer helps to create the sequences and assigning end-to-end tasks.

Image Recolonization helps with scanned PDF documents, where it will identify certain clauses. Using AA validates all of the PDF documents with high accuracy and less time.

Bot Creator and Task Editor and valuable features.

IQ Bot and Meta bots are super-efficient and AA has a control room that is easy to use with lots of features.

IQ Bot helps to automate PDF and image documents.

It helps in daily reporting through email automation.

Exception handling is pretty decent and we don't have to worry about a process being stuck, as it moves to the next iteration on its own.

What needs improvement?

Cloud-Based architecture is what we expect.

Training is good and interactive but the final certification exam is very tough and it requires in-depth practical knowledge.

I think the process design flow should be simpler than the present feature. Nothing much, but requirements keep adding with complexity, so automation becomes complex for now. That should be one more area of improvement.

For how long have I used the solution?

We have been using Automation Anywhere for two years.

Which solution did I use previously and why did I switch?

We did not use another RPA product prior to this one.

Which other solutions did I evaluate?

We came to know about UiPath and Blue Prism.

What other advice do I have?

This is a perfect solution for us and Automation Anywhere helps us to close many deals. I thank them for that.

Which deployment model are you using for this solution?

Public Cloud

If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?

Amazon Web Services (AWS)
Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
reviewer1452891 - PeerSpot reviewer
Product Manager at Thirdware Solution Ltd.
Real User
Well-priced, and the Discovery Bot helps find new opportunities for automation
Pros and Cons
  • "With Discovery Bot, we can even have our business people enabled with process finding and do an evaluation on whether it can be converted into an opportunity."
  • "A2019 should have more improvement for developers, as it was in v11.x."

What is our primary use case?

Any repeated user steps would be a good use case for Automation Anywhere. There are also many other use cases that are proactively using the cognitive solution.

We are mostly using it for audit, finance, quality assurance, procurement, and the reconciliation of various reports. All of these use cases helped to improve the business team efficiency and they are now effectively involved in the analytics of the data prepared by the RPA process.

How has it helped my organization?

Automation Anywhere is the first RPA solution we have taken and suggested implementing it to our customers. It has helped tremendously in assisting our customers in achieving their goals.

We have seen consistent improvement in how new use cases are coming with various domains and it efficiently takes care of all of the different domain processes.

What is most valuable?

The most advanced command options with a wide range of variants are really good to use and they cover almost all of the information silos. 

Every command has its own purpose and usage, which helps with any use case that comes as a process. We are able to achieve the same without any hindrance or impediment. 

With Discovery Bot, we can even have our business people enabled with process finding and do an evaluation on whether it can be converted into an opportunity.

A wide range of variable data types in A2019 is a good feature to have.

What needs improvement?

A2019 should have more improvement for developers, as it was in v11.x. For example, copying of specific lines between Bots, and Metabots (Calibrate option). All this will make A2019 even more unique in its own way.

For how long have I used the solution?

We have been using Automation Anywhere for almost four years.

Which solution did I use previously and why did I switch?

We have not used any other RPA solutions. We have been able to see how Automation Anywhere is improving in every aspect of the product from version 10.x to A2019.

What was our ROI?

Our customers are effectively using more solutions on this with a good ROI.

What's my experience with pricing, setup cost, and licensing?

It's an ideal pricing model to customize the components based on everyone's needs.

Which other solutions did I evaluate?

We evaluated Blue Prism and UiPath.

What other advice do I have?

With the recent version of A2019, Automation Anywhere has stepped into a new era of RPA development. We can see a lot of functions coming up with Automation Anywhere as a bundle like AARI, Bot Analytics, and Discovery Bot.

Excellent growth in product improvisation over the period. Keep Going!

Which deployment model are you using for this solution?

On-premises
Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
Quality Analyst at a computer software company with 10,001+ employees
Real User
Bot Insights make our report generation and other insights view easier
Pros and Cons
  • "Web-based control is the most valuable feature. We can access it from anywhere in the world with the control room URL and in any browser. Bot Insights make our report generation and other insights view easier. We can export the data in the form of CSV, PDF, etc."
  • "Bots get disconnected from control rooms sometimes without any reason and this takes up a lot of time."

What is our primary use case?

We use Automation Anywhere to automate business processes for insurance clients. Automation Anywhere reduced the manpower up to 80% with a high return on investment. The process which we automated can complete the entire workload within 10 days when the normal process would have taken around 30 working days.

Apart from this, we automated password reset processes which saved time and effort and also enhanced security.

We are also automating the deployment process for new process setups. 

Bot Stuck Automation is helping us to keep track of the bots that are stuck for long time.

How has it helped my organization?

Automation Anywhere made a huge impact in maintaining client relationships. The reason is a high Return on Investment from the processes we automated. Because we have high ROI we gained new clients which increased the client count as well as our company's financial strength. 

Most of the employees learned the Automation Anywhere tool and got certified from Automation Anywhere University. AA makes their professional life much easier from a career perspective. 

Our organization has improved revenue just by automating the business processes where too much manual work was involved.

What is most valuable?

Web-based control is the most valuable feature. We can access it from anywhere in the world with the control room URL and in any browser. Bot Insights make our report generation and other insights view easier. We can export the data in the form of CSV, PDF, etc.

Credentials is another important feature, where we can store the important/bot credentials securely in the Control room itself and we can track who accesses the credentials and we can restrict the access based on users.

What needs improvement?

Bots get disconnected from control rooms sometimes without any reason and this takes up a lot of time. 

If the user creates a schedule then he/she leaves the company, that schedule became unusable at some point and I can't edit it. We need to create it again using generic IDs. This problem can be avoided in an upcoming release or update. There should be a button for customer support.

For each process, we have a separate log folder/files and it's tedious to go and check each process. They should include a button/feature to check the logs for each/process and or bots in the control room itself.

There should be an option for the quick addition of disconnected bots/kind of rollback options.

I would also like to see the One-Touch Asset management report button in the control room.

For how long have I used the solution?

I have been using Automation Anywhere for three years. 

What do I think about the stability of the solution?

We can assure 98% stability and the remaining 2% is just because of the environment issues.

What do I think about the scalability of the solution?

It is highly scalable.

How are customer service and technical support?

Support was good but sometimes they ask for logs that have client information. But apart from this, they are really helpful.

Which solution did I use previously and why did I switch?

We have been using Automation Anywhere from the initial stages.

How was the initial setup?

The setup is good but the control room setup takes some time.

What about the implementation team?

We have an in-house team to implement AA solutions. 

What was our ROI?

We saved around 80% man-power.

What's my experience with pricing, setup cost, and licensing?

Small companies can't afford this cost as the pricing is a little higher.

Which other solutions did I evaluate?

Yes, I evaluated with Blue Prism.

What other advice do I have?

Automation Anywhere is a very Interactive and easy to use RPA tool.

Which deployment model are you using for this solution?

Private Cloud

If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?

Microsoft Azure
Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
Mudhukrishna Lalapet - PeerSpot reviewer
RPA Developer at InnoWise
Real User
Reduces time and requirement for human intervention in HR and Finance tasks, and works well for high-priority processes
Pros and Cons
  • "The overall UI of the tool is so user-friendly that even a beginner can use it easily."
  • "One of the important drawbacks of Automation Anywhere is that it needs to be able to show the automated process as a single flowchart."

What is our primary use case?

We use this product to automate business processes with higher accuracy, efficiency, scalability, and robustness. The projects include applications like SAP, SAP BOBJ, SAP BI, and a few legacy enterprise applications like Oracle EBS, and Oracle BI Discoverer.

These applications can be easily automated using Automation Anywhere, and integration with Outlook or Gmail for email, so that automatic responses can be set, is something else that can be easily included.

In a few of our environments like HR and finance, where the process runs with higher priority, Automation Anywhere works perfectly.

How has it helped my organization?

In our organization, areas like the human resources department and revenue department are completely being replaced by robots. The bots are saving a massive amount of human time and also reducing the intervention.

The process we have called Job Posting involves scraping data from two websites and posting the job in another's portal. This normally takes three people almost 50-60 hours per week, whereas the bot can easily do it in two hours. This is one of the important use cases that we have implemented.

The tool is designed to be easy enough for a new user to automate tasks.

What is most valuable?

The first and foremost feature is the availability of activities. These include activities for the keyboard, mouse, different types of loops, conditional, clipboard, and many more.

The overall UI of the tool is so user-friendly that even a beginner can use it easily.

The predefined recording facility is helpful and it mainly includes three types, being smart, screen, and web.

Automation can be more complex when the use case is to scrape text from a non-digital image, although thanks to Automation Anywhere's image recognition and OCR facility, the job can be completed easily.

What needs improvement?

One of the important drawbacks of Automation Anywhere is that it needs to be able to show the automated process as a single flowchart. After complete deployment of the bot, such as a Task Bot, to see an overview of the complete process and the steps in the job is difficult. As such, I would like to suggest that they provide an option to show the entire process as a flowchart. This isn't required for the UI pane, but perhaps simply export it as a flowchart. This would be great.

The ability to automate using third-party code involvement should be improved. As far as I know, Python scripts can be used to automate a few use cases but it would be great if there is a change to include the .NET and C# languages. I've also worked on UiPath and .NET code can be used for most of the Excel automation. This includes operations like creating pivot tables and applying advanced filters. These are things that work directly with VB.NET code. 

Automation anywhere needs a forum where active users can provide answers for standard errors and exceptions. More webinars regarding the latest releases and the features should also be created.

For how long have I used the solution?

Automation Anywhere has been used for less than one year in our organization. 

What do I think about the stability of the solution?

I would say the stability of the solution depends on how well the developer understands the process. When it comes to the product's stability, Automation Anywhere is doing a great job in maintaining timely releases.

What do I think about the scalability of the solution?

I would say this product is very scalable and the ability to have Metabots and Task Bots makes it even more so.

How are customer service and technical support?

Automation Anywhere has a great technical support team. We had a situation where the bot needed to deal with difficult tasks and the entire team got stuck. At this point, we had the idea of asking technical support for help, and the response time was very good.

Which solution did I use previously and why did I switch?

I came from a UiPath background and I haven't completely moved to Automation Anywhere. I still work on both of these tools. Based on the use cases and the client's requirements, the appropriate tool will be chosen.

To speak in particular about Automation Anywhere, I've heard a few of our clients saying that Automation Anywhere has much more ability, such as the usage of Metabots, and Task Bots, which can be used repeatedly in different use cases. To me, this is a very interesting feature.

How was the initial setup?

The initial setup was a bit hectic, but later on the with the help of the wonderful support team, it went smoothly.

What about the implementation team?

I would rate the vendor team an eight out of ten.

What was our ROI?

So far, the organization has 20+ bots, which has generated more than $50K of ROI. As a developer, I am not familiar with all of the numbers.

What's my experience with pricing, setup cost, and licensing?

Pricing is a bit high when compared to other available tools; however, the tool is worth the cost.

Which other solutions did I evaluate?

When it comes to automation, the common question will be to compare the tool with other available tools and as per my knowledge, the first comparison happens with UiPath. Although UiPath has its own advantages, when it is balanced with the most popular capabilities like scalability, security, and maintenance, Automation Anywhere wins.

What other advice do I have?

I would like to suggest the vendor have a well-maintained community forum, where the notice board should be available to notify of upcoming releases. I would also like to see more webinars conducted to help make the tool more popular

It is good to see more improvements in the tool and the effort of the team to implement all of the latest features is highly appreciated.

Which deployment model are you using for this solution?

Private Cloud

If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?

Other
Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
reviewer1205004 - PeerSpot reviewer
Developer at a manufacturing company with 10,001+ employees
Video Review
Real User
We have in-built features for SAP making it easier to use
Pros and Cons
  • "From an SAP point of view, we have in-built features. They have integrated everything together, so it's much easier for us to use that."
  • "We have in-house, a few variables, which we use from technical perspectives. We don't have them in Automation Anywhere, but they introduced them yesterday."

What is our primary use case?

We normally use automation to interact with SAP applications. Our platform is entirely built on SAP. We are mainly a manufacturing company. We interact with SAP and do a lot of things, like invoicing, entering the value in SAP, and so on and so forth.

What is most valuable?

The ease of access and deployment are the most valuable features. With SAP, moving from production test to production is very difficult, it takes too long and too much testing. If there's an error or any change in the system, you will have to go through a huge process which takes around one to two months. However, in Automation Anywhere, if you want to do a small or a medium-level change, you can ask the developer to work on it. E.g., one or two weeks is hardly enough for us to develop and deploy it again. So, it sources and is much faster. I believe the security is a very important matter in terms of our company, so that is also an aspect where Automation Anywhere shines.

From an SAP point of view, we have in-built features. They have integrated everything together, so it's much easier for us to use that.

What needs improvement?

We have in-house, a few variables, which we use from technical perspectives. We don't have them in Automation Anywhere, but they introduced them yesterday. I had a word with an Executive Officer, and he told me that they took all this into consideration and developed it. 

For how long have I used the solution?

I've been an automation developer for the past two to two and a half years. I've been using it for quite a long time now.

What do I think about the stability of the solution?

It depends on how you develop it predominantly. Because it's not judged just by saying that it's not stable or anything like that, it's how you develop a framework and how you do it. That's how. From my experience, we have a good number of developers. On my team's, we have around five to six members who are working on this process. We have created a framework in such a way that we don't miss anything. For the past one to one and a half years, we haven't had any post-production issues. The amount of human errors that have occurred have been reduced to around 15 to 20 per person.

What do I think about the scalability of the solution?

It's a scalable product and process. We've been using it for a long time. There are few products in the market, out of which we chose Automation Anywhere because it suits our company very well. We have a scope of expanding the process and bring new teams in to be involved in this as well.

How are customer service and technical support?

We have 24/7 support. We usually talk to the representative and get a lot of information. We share our knowledge. 

One of the most important things, which I found interesting at this conference, is even high-level executive people come to us and they ask for feedback, e.g., the drawbacks faced while using this product? They're getting in all the knowledge and feedback, then they're implementing it. The most important thing is they're implementing what, as a developer, we wanted include to make our lives easier and for the business to be satisfied.

How was the initial setup?

The initial setup was straightforward. The new version of A2019, which they have introduced, is much easier than what we are doing now. It's all cloud-based and very easy to install. The whole experience is better.

Which other solutions did I evaluate?

I have experience working with UiPath as well. The one thing is the customer involvement and experience is much better with Automation Anywhere. The feedback which we give and the response time from the Automation team is much quicker. We had some negative feedback and some suggestions to Automation Anywhere team, which they took into consideration. It's like a people's software, where they listen to developers and improve on it. That's the reason why my organization and I are using Automation Anywhere.

What other advice do I have?

I'll say that it is perfect; 10 out of 10. Because we had some drawbacks in Automation Anywhere, which they fixed and developed, taking into consideration the feedback from a huge community of developers. To consider every piece of feedback and work on that, it's a really tedious task. They worked on that and proved that they can do it again.

Disclosure: PeerSpot contacted the reviewer to collect the review and to validate authenticity. The reviewer was referred by the vendor, but the review is not subject to editing or approval by the vendor.
PeerSpot user
Sr. Manager at Avenir Digital
Video Review
Real User
IQ Bot is going to disrupt the market
Pros and Cons
  • "IQ Bot is something which is going to disrupt the market in the future. We... are particularly impressed with the evolution of IQ Bot and the kind of disruption it is bringing to the OCR space."
  • "They want to get more accuracy in handwritten forms, which might take some time."

What is our primary use case?

We have headquarters in London and we also have a presence in the US, Dubai, and a global development center in Hyderabad. We specialize in digital services such as our own chatbot platform, and we are also working on a specific OCI platform called PixTract which would complement existing RPA tools as well as many other projects which are relevant in this scenario.

As we are a partner of Automation Anywhere, there are quite a few use cases that we believe can provide good solutions for most organizations. We are looking at showing that Automation Anywhere is a good solution in terms of automating a lot of centers out there. There a lot of mundane tasks which happen in such centers and which include a lot of processes. I believe that automation can really do a lot of justice [in such cases]. It could be invoice processing in insurance or it could be claims processing in any type of insurance. [It can be used for] automating a lot of manual processes. I see a lot of areas where we can actually do it.

As we speak, we are talking to an insurance company. We are planning to have a PoC on their invoice automation and I see great potential with it.

What is most valuable?

IQ Bot is something which is going to disrupt the market in the future. We, at Avenir Digital, are particularly impressed with the evolution of IQ Bot and the kind of disruption it is bringing to the OCR space. We are also looking forward to leveraging IQ Bot in addressing a lot of other areas apart from automation or RPA as a tool. We would also want to take IQ Bot to the next level and into other areas.

When talking about IQ Bot, we are talking about computer vision, we are talking about OCR in particular. Thanks to the Digital India campaign, most Indian organizations are actually looking forward to automating their manual process in terms of scanning their ID cards, their bank cards; a lot of validation that happens manually. Everything can be automated and I believe IQ Bot could be a significant contributor there in automating all these. That is one area that we are looking forward to.

What needs improvement?

The new version 6.5 has come [out]. They are still working on the handwritten format — they want to get more accuracy in handwritten forms, which might take some time. It's everywhere, because the algorithms are evolving and the technology is only going to become more and more accurate. That is one area where we are really looking forward to understanding how IQ Bot can really leverage handwritten forms and also make significant progress into what could be called the "untouched places" at the moment - as far as rural India is concerned.

What do I think about the stability of the solution?

We have worked with various tools over many years and we believe that Automation Anywhere is one of the most stable platforms. When it comes to concurrency, it provides a great platform for large organizations to go ahead and use this. I believe this platform is very stable.

How are customer service and technical support?

More than the technical support, we have been relying on presale support. In the future, we might need the technical support as well, when we locate complex use cases. But the presale support and the partner-enablement support have been a great help for us until now.

How was the initial setup?

It's getting simpler day-by-day. The innovation that Automation Anywhere is taking up in terms of getting started in setting up their environment, is making it simpler. I see no problems. It's only going to be better and better. It gives a perfect platform to jumpstart. 

More than that, the initial training that we are being provided also helps us in getting a good, smooth start.

What other advice do I have?

Our general approach to RPA implementation is to go with a PoC first; do a discovery followed by a pilot if needed, and then do full-scale development. That way we can make sure that our customer fully understands the potential and the relevance of the tool.

The reason I'm giving Automation Anywhere an eight out of ten is that no product is perfect.

Disclosure: PeerSpot contacted the reviewer to collect the review and to validate authenticity. The reviewer was referred by the vendor, but the review is not subject to editing or approval by the vendor. The reviewer's company has a business relationship with this vendor other than being a customer: Partner.
PeerSpot user
Buyer's Guide
Download our free Automation Anywhere Report and get advice and tips from experienced pros sharing their opinions.
Updated: November 2024
Buyer's Guide
Download our free Automation Anywhere Report and get advice and tips from experienced pros sharing their opinions.