Automation Anywhere Reviews

Automation Anywhere is used by our customers for automation support.

Developers can easily utilize Automation Anywhere. For individuals with no prior knowledge, there is a university website available for training, and I also provide assistance in training my customers.

Automation Anywhere has a short learning curve. It takes five days to train new users.

We have seen the benefits of Automation Anywhere right from the start.

Automation Anywhere ability to provide automation at scale is good.

Automation Anywhere can quickly and easily integrate with RPA bots, APIs, and business applications.

It has helped our organization increase automation consumption.

The dashboards are excellent.

The regional distribution in Turkey can be improved.

I have been using Automation Anywhere for six years.

We have two customers who use Automation Anywhere on the cloud and two customers who use it on-premises.

Automation Anywhere is highly stable.

Scaling Automation Anywhere on-premises is difficult, but in the cloud, it becomes easier.

The technical support team is extremely responsive.

Positive

The initial setup is straightforward. The deployment can be completed by one person within an hour.

The implementation is completed in-house.

The cost of Automation Anywhere is high in Turkey due to the weak economy.

I rate Automation Anywhere a ten out of ten. I recommend Automation Anywhere to others.

APIs are easy to connect, and I highly recommend integrating APIs over robot process automation.

Automation Anywhere is easy to maintain and update.

We maintain 50 bots, and each of them requires five minutes to install.

I have used AA to automate various business processes varying from HR and AR teams to Sales.

Starting with HR, we have automated various processes from auto-downloading the data and uploading it to a database without human intervention, to combining multiple file data into one.

For the AR team, we have automated the process to download data from the server and generate the AR report, then updating the dashboards for senior management.

For Sales, we created a form where the Bid Manager would update pursuit details and the tool would pull that data and then send the request to required teams for SPOC allocation.

For HR, the automated download and upload of data (every half hour) resulted in getting the latest performance data to the BPHRs in real-time, as per their access. This helped in saving the manual effort every time a report is asked for including the downloading and sharing of data, as per the access. This way, the BPHRs would directly log into the dashboard and see the data.

Similar effort savings were recorded in other processes as well. Automation of such tasks helped in clearing the bandwidth of the users and requestors alike and saved a lot of to and fro just asking for the latest data.

Automation also resulted in tracking, analytics, and defining a structure for the processes that would help in faster onboarding and easier handover.

Object cloning, Excel, web recorders, database, if-else, loops, and string are some of the most commonly used commands, by me.

Pulling data from web pages using Object Cloning has been an absolute delight. It is very accurate and runs flawlessly.

Up until v11, the Excel commands were very limited compared to what Excel has to offer. We had to use macros mostly, to cover up the gap and avoid using keystrokes. However, A2019 has Excel Advance, which has a lot more functions and covers that gap significantly. 

We are still exploring all the new features and functions of A2019, but one thing I noticed was that it has introduced variable type. While helpful at certain places, I miss the previous method, where one variable can handle any type include a string, numerical, or boolean value.

If the option were available to use the old generic-style variable type, it would be helpful. Now, I need to create one variable for holding a numerical value and convert it to a string value to display it on a message box, which is a little inconvenient. This is purely based on past experience. Once I get used to it, I might find it better and more convenient.

I have been using Automation Anywhere for the last three years. Started with v10 to exploring vA2019, AA has come a long way with excellent features and updates with A2019.

For the HR process, a macro script was created to download data. But the main requirement was that the screen should be locked. As in the working of the tool should not be visible to people around. Hence, the macro script was not working, on lock screen as expected. This is why we moved to AA.

We able to able to replicate the downloading of files and uploading it to database using object cloning and database functions provided by AA.

Most of our ROIs were calculated based on the FTE hours saved since the teams were internal. for some projects it was around 4 hours weekly to 13 hours weekly for others.

The Sales team would take care about pricing, since other teams were also using AA. Licensing was modified based on the runners needed as per the projects. Number of developer licenses were fixed.

We had somebody to teach us about AA, so we directly started with it.

We use automation for a tax invoice process, finance process, and human resource process.

In the tax process, it collects all tax invoices from a folder, then AA reads a QR code on the document to confirm, then extracts it to an Excel sheet for the success process and failed process.

For finance, AA calculates the tax type on each project. After that, AA inputs the data into the ERP system for further processing.

For the HR department, AA will shortlist the candidates on the portal. It will then send an email to qualified candidates to follow further instructions for testing. Then, AA will collect the results of the test and send them to the HR staff to process further.

On the tax, finance, and HR processes, AA will automate collecting documents, then extract them into an Excel file, and also do the confirmation using a QR code. In the past, these processes were completed by three or four staff over one to two days. Using automation, these processes are completed in between one and two hours, using one robot. With these savings in time, the staff can do more in other areas. 

These advantages improve staff productivity and creativity. It also means that they do not need more overtime. As a result, it will impact positively on the company overall. 

It's a cloud-based solution, so we do not need any on-premises server. Having a cloud-based deployment provides more flexibility because we just need an internet connection for connecting the agent into the AA cloud.

For a few workflow processes that need credentials, AA provides more security for this. Their encryption is to ensure that our credentials are always secure and cannot be accessed by unauthorized people.

The dashboard can be accessed by several roles. User monitoring, for example, can view the dashboard, watch how many robots have failed, and other stats, but they cannot change how the robot works.

For the short term, in this pandemic era, they should have a feature to write and save directly into Word documents, Office 365, or Google Docs. As it is now, it can only save to Excel files.

In the long term, in the cloud era, it would be great if they had an API or connection into other cloud services, such as SaaS, IaaS, or PaaS. This would mean that their automation ecosystem would be more complex, helping to improve our productivity and creativity.

We have been using Automation Anywhere for about a year.

Stability-wise, this is a good product.

The scalability is good.

We have not yet tried to contact technical support.

Before AA, all of our processes were done manually.

The initial setup is straightforward, as this is a cloud-based deployment.

We implemented using an in-house team.

Our ROI is approximately USD $40k to $50k.

The cost of this solution is a little bit high, but it is worth the price.

We evaluated UiPath before choosing Automation Anywhere.

So far, all the features and services match today's technology, and we expect it will remain current for at least the next two to three years. I hope that they keep this great work on RPA.

The primary use case of this solution is that we are automating repetitive processes such as daily currency calculation, data entry in the EPR system, email reading and sorting data, extracting data from webpages, and extracting data from invoices.

We also use automation for data massaging on Excel data, database connectivity, PDF data extraction, scheduling bots, and the validation of extracted data from webpage or invoices.

We use error handling to point out which of the bots are failing. 

We are using v11, A2019, and IQ Bot. 

With the help of Automation Anywhere, our organizational efficiency has increased. We have automated HR-related tasks such as CV shortlisting and salary slip generation processes. This has decreased our time consumption for these tasks.

We have also improved our clients' organizations by automating repetitive processes. With this, the ROI has increased and the overall time consumed by processes is reduced. We now use this manpower for other important tasks.

Human intervention is not required for most of the processes and also, they are auto-scheduled.

The most valuable features are data extraction and entry into webpages, extracting data from unstructured invoices, email sorting and attachment downloading, Excel actions, database connectivity, IQ Bot for extracting data from invoices, connectivity with ERP applications, as the REST and SOAP web services.

With the help of these features, we can automatically fetch data from invoices and websites, which is followed by the automated data entry into the webpage and ERP system.

Excel actions help us for automating work on Excel workbooks.

The A2019 Community version does not fully support Mozilla Firefox, as it has problems when you try to capture data from the Firefox window. 

I would like to see more features added in the Community editions to improve developer hands-on practice. 

When you try to capture an error snapshot in A2019, it's not capturing the proper data compared to V11. 

The Recorder action in the A2019 Community edition is not supported. 

If we refresh the window then it does not show the Chrome window title in the list. This only works on Internet Explorer.

I have been using Automation Anywhere for the last two years.

The technical support team was helpful at the time of installation and setup. Whenever we are stuck, the support team's help is very important.

I haven't used an RPA solution other than Automation Anywhere.

The initial setup was straightforward. With help of the Automation Anywhere technical support team, it is easy to set up.

We implemented using the vendor team. The level of expertise is very good, and they help very well.

The setup cost for this is onetime and licensing is based on your choice of product.

We evaluated Blue Prism and UiPath before choosing Automation Anywhere.

Overall, the product is very good where the repetitive tasks are more in manufacturing industries and the finance department. It is the best solution for any type of industry to automate their repetitive process, leading to increased ROI and reduced time consumption.

We use it in the field of banking, especially for repetitive tasks in card centers. We use automation with IBM BAW tools. 

It's helpful in creating new customer accounts, as we work with other systems that have no API or services to work with. The process starts in IBM BPM and it calls the robot to finish the work by calling other systems like iScore and T24. These add customer details and retrieve scores for the customer, especially when working with loans (personal, car). 

We used it in sending and collecting emails to and from different sites. 

We use it for repetitive tasks that need a lot of people and consume time, as bots work 24 hours and 7 days.

It helps in:

1. Improving employee productivity, morale, and retention. 
2. While there is some fear that automation will eliminate jobs, the consequences of automation are counter-intuitive: automation actually removes the tedious parts of work and frees up often stretched-thin employees for more meaningful and creative work. 
3. Streamline chaotic processes and workflows.
4. Increases transparency.
5. Enhances customer service and delivery.
6. Drives exponential growth.

Recorders and Bot Insights are very valuable features.

In addition:

1. Workload management helps to make the best use of the bots to make sure bots work well.
2. Concurrent bot executions. 
3. A web-based solution for bot creators.
4. It is a cloud-based solution.
5. Dashboards, especially for bot and task monitoring.
   
6. The REST APIs help to integrate with other systems.
7. Commands in the Excel package that make it easier to work with Excel files.
8. Email package commands.
9. Bot store.
10. Run DLL and Python code that helps a lot in working with machine learning.

The product needs improvements in dealing with remote servers and providing more APIs that will be used with other systems.

Also in need of improvement are:

1. The AI sense command needs improvement.
2. Bot discovery needs more work.
3. Migration tools should be improved.
   
4. REST and SOAP services need work.
5. AA should provide the ability to use custom packages that follow a standard to be imported in RPA.
6. I would like the ability to use custom cryptography algorithms with commands.
7. They should improve PDF commands and IQ features to include Arabic language OCR.
8. The admin user should have the ability to change the tome out of the session. 
   

We have been using Automation Anywhere for two years.

Stability-wise, AA is very good.

The scalability is good.

Technical support is good.

I previously used Blue Prism but changed because I found that AA has more helpful features. 

Straightforward, installation with disaster recovery approaches. 

The vendor team assisted us with deployment and they are very helpful and have a very good level of expertise

It helps to increase the ROI by 25%.

It's very good in terms of cost and pricing.

Automation Anywhere is being used as a solution in creating robots, which imitates mundane tasks and simplifying business processes all across different divisions and departments that fit their process needs.

This solution greatly helps us reduce repetitive human effort and turn them into more productive resources for the company. Automation Anywhere also helped in turning complex processes into possible solutions, which greatly reduces production costs, also allowing employees to do more and enjoy more.

Automation Anywhere greatly improved our processing time since robots can execute process steps faster than human resources do. With this, we also reduced errors and mistakes in processing because robots don't get tired or worn out. It thus reduces the risk of misinformation and other human errors.

It also helped in making our resources more productive, given that repetitive tasks are now reduced. Simple processes such as tracking, logging, and data consolidation are now automated, which helps us focus more on doing tasks that are impactful and more important.

IQ Bot is one of the features I greatly value in Automation Anywhere, as it has helped me in creating bots that involve processes with unstructured data, thus making complex processes possible and attainable with this technology.

Their mobile application is a great feature for developers and project owners on the go, as they can monitor the status of the robot runs anywhere and anytime. This is an important feature because this world is running at a faster pace than before, and mobility is very important for everyone.

Automation Anywhere can be improved with respect to the user-friendliness of the interface because most of the competitors are now using a flowchart-like structure, thus making it easy for anyone to learn and study it. Essentially, it's as easy as connecting shapes for each action and process.

An area for improvement is their OCR reading for images since some competitors have an inbuilt OCR reader that recognizes various hand strokes much better, thus improving the time and resources needed for transcribing the documents.

I've been using Automation Anywhere for two years and six months.

This solution is very stable in terms of performance and after-sales support.

This solution is very scalable as they adapt to the different needs of their customers.

Customer Service is a breeze since they quickly respond to various issue request.

We've previously used Pega Robotics as an automation solution, but since we're improving our services and processes as well, we need to step-up our automation technology to keep up with the ever-changing business world.

The initial setup was pretty straight forward, and the installation is easy.

Implementation was done by an in-house expert who had knowledge of our systems and processes, thus reducing the time needed in acclimating our process with the product.

Based on our department's statistics, we've been able to recover our initial costing after two-plus years.

I advise users or prospective buyers of this product to know more about the features they offer before diving in with this solution, pricing-wise. It is one of the most affordable RPA solutions, and as for licensing, they offer a community edition that greatly helps anyone who aspires to learn about the product before buying the enterprise solution. It will give them an overview of the features and functionalities that they will encounter when using the robot.

We've evaluated different options such as UiPath and Blue Prism, but due to costing, we've selected Automation Anywhere as our provider.

This solution is worth considering for medium to large-scale companies looking to automate various processes.

We have used RPA technology to build solutions which are across discipline and cater to end to end business process. At the start, we were performing use cases that primarily dealt with the Project Control group as most of the manual activities are based on the Excel operations which are either Macros based or involved tedious manual upload to the system in a periodic manner. Later we moved our strategy to cater to the more enhanced solutions which were primarily digital solutions involving - OCR, AI & ML. We were focusing on the Engineering Drawings which were more Unstructured & had the potential to create a Digital Workflow using the unstructured information.

Automation Anywhere has surely helped our organization to shape its Digital Journey - It was our first RPA tool which helped us to perform basic automation which created Point solutions but has added tremendous value at the early stage. We were able to scale-up fast using Automation Anywhere due to its user-friendly AI and later on IQ Bots provided the required edge to handle the unstructured data. We also tried to explore the Bot Insights which helped us to monitor the day to day Bot health and the hardware needs.

We have found both the basic Task Bot & IQ Bot very useful as the combination of both helped us to create some solutions which were End to End Business solutions. IQ bot performs the basic Data Sample set creation and Extraction of the details from the unstructured PDFs and later we have used the Business Rule engine using the IQ Bot to perform the data feed into the various Systems. Overall we were able to achieve the value using the combination. As part of our internal solution, we have also created custom Python scripting to handle the OCR failure issues surfaced due to IQ Bot product limitations

Automation Anywhere can be improved in certain areas specified in the cognitive zone where the information needs better OCR Engine + Machine Learning capabilities. Also, they can improve on the System Identified region function of the IQ Bot - Our team faced a tough time in handling that as we were not able to assign variable to System Identified Region as the IQ Bot tool wasn't allowing it. Also, we have had a certain issue while performing the WLM - Workload Management functionality, applying Queue mechanism becomes hard sometimes - Can be more intuitive for the end-users.

We have been using Automation Anywhere from the past 3.5 yrs and the product is catering to all our basic to mid-level complex requirements. We have developed multiple Bots catering to multiple disciplines. RPA Solutions are presently catering to Internal Stakeholders and we are planning to roll out for our External Clients as well.

We haven't used as such any RPA tool prior to this but yes we have used UiPath parallelly with the Automation Anywhere. Both tools are good but Automation Anywhere has an upper edge on Cognitive area as compared to UiPath.

Each RPA Tool has its own limitation & benefits - For an early started UiPath may be a better option because the license cost is less but once you Scale & Try to move to advance complex Use Cases involving Cognitive it may not help much

Yes, we have evaluated other Options but with the Tradeoff between License Cost & Functionality, we have found Automation Anywhere as the best fit for Oil & Gas Use Cases.

Nothing specific Automation Anywhere can do better in Cognitive it needs to stabilize its products. Also Cloud product is the game-changer for them A2019

We are discussed specifically the IQ Bot from Automation Anywhere which has excited me a lot because of the functions that it brings. They are really commendable because I have seen a lot of other software and solutions which are not giving that much accuracy in terms of the output. But, IQ Bot has been one of the top-notch solutions that I have seen in the OCR field, which covers a lot of the areas where we can transition unstructured data into structured data. This can be utilized in many use cases, like accounts payable, T&E processes, and so on and so forth. That's why I'm very excited to talk about IQ Bot.

One of the use cases of IQ Bot that I've seen is the claim processing in the insurance industry. There are tons of manual forms coming into the input files. Everyone has to work on those files manually to create a structured database out of them. It takes lot of time for them to really do it. Whereas in IQ Bot, if you run the engine, and have the scanned copies of these claims processing forms, they just get converted into very good structured data in a few seconds. Later on, you can utilize that database the way you want it. You can do a lot of analytics out of this, which would not only save time and create efficiencies, but it also brings in a lot of value for the organization whose data is being analyzed and structured.

The most valuable part is that it have the integrated OCR solution within it. All the other solutions do not have the right integration of the OCR solutions. You need to go to two different places to get one solution. Whereas, in IQ Bot, there is one area where you get all these solutions together in one area. That is the most important and beautiful point that I like about IQ Bot.

I didn't have anything as such in mind. After listening to the CEO of Automation Anywhere, he has given some very exciting features which are up and coming in the next few weeks or so. One of them is the integration with Microsoft. This will be a game changer forever. Because Microsoft Office 365 or Outlook, these are being used by every individual.

Integrating Automation Anywhere bots with these type of Microsoft solutions will give us so much flexibility. We can utilize so much reach or access to these bots in every type of work that we are doing. They will become like our personal assistants. That is where it's very exciting. I'm looking forward to look it. I believe that it will be a killer in this area.

It may sound a little funny or weird, but one thing that we are thinking is we have to go to various websites and pick up relevant data from various websites using the bot. That is something we have seen that none of the bots have been able to really do it because the back-end of those websites do not allow bots to scrap through all these websites and get the relevant data in one place. We would like to see how the bot companies would crack this idea. But, that's why I said, this look weird because of the legal reasons why this cannot be done. This is something that I am looking forward to.

As far as stability is concerned, it is pretty stable. We have seen how it is used in various use cases in the scenarios. It has very good stability. Because in the case of any claims processing, it creates a very defined database. In case it finds any anomalies, which it does not really solve, it red lines all those areas so someone can manually go and correct those. Then, later on, it learns from its own mistakes. Wherein, next time, you don't have to really fix those issues, which it has found in the first place. This means, as the IQ Bot gets more experience, it will learn on its own, and become a better, more stable product over a period of time.

We have seen results, and the results are good. But, it will take me another couple of quarters to answer on the overall scalability and consistency of this bot.

We did use technical support for troubleshooting and maintenance as well.

Our internal technical support team is not that very big. It's pretty small. One person does it on a very ad hoc basis, whenever it is required.

Wherever we find that our team does not have the right subject matter expertise, that is when we call our customer success manager. They are able to help us out with various automative solutions that bring the solution back in place from that angle.

My boss and I were both involved in bringing the RPA into our organization. We had been researching RPA for the last six to eight months to see what various functions RPA can work on, how to identify the better candidate in terms of processes, and how we can get the ROI out of the RPA.

We did all types research, reading articles, and talking to Automation Anywhere guys. These guys have been very helpful and flexible in talking to us. Anytime we have asked them for any sort of information. they were forthcoming. Giving the information on their own. They have explained their use cases. That intrigued us to go into this area and try more on the RPA side.

This was the first RPA project that we did.

When you are not aware of RPA solutions, it definitely looks more complex. But once you are done with your first implementation, then it becomes very straightforward. Going forward, this will be even more straight forward, because I learned from the Automation Anywhere guys that going forward all these bots or engines can be created with very user-friendly drag and drop functions. This would become more of a plug and play solution for everyone, maybe for the people who are non-technical as well. So, to begin with, it is really complex because of the knowledge that people do not have. But, later on, after the first implementation, it becomes very straightforward.

We did consider other RPA products as well. So, all the competitors of Automation Anywhere, we went through them. I personally looked into UiPath, Blue Prism, NICE, and AutomationEdge. These were a few which we've gone through.

There are lot of reasons why we went with Automation Anywhere, but I will tell you the more practical reasons on the basis of which we recommended and said, "Okay, Automation Anywhere would be the good choice for us." 

1. One of them was obviously IQ Bot, which I spoke about in the beginning. IQ Bot is one of the unique ideas of Automation Anywhere. When we want to use OCR, because we are a research company, we see that OCR will be the key for us. That is the reason. In all the others, they have outside integration of the AB and other tools. There is only one product with this. 
2. While working on these products, simultaneously, we have seen that in few cases, there was a duplication of inputs in some of the other ones. Whereas, in the Automation Anywhere, when we were putting inputs in one place, it will just getting replicated in the second place. This was saving a lot of time for us. That was from a modus operandi standpoint. It was much better than the others. 
3. We have talked to the teams of Automation Anywhere, UiPath, Blue Prism, etc. We found the team for Automation Anywhere was very flexible and forthcoming. They were forward looking and bringing more ideas. They are bringing more alternatives to us. They are actually standing right behind us, in case of any sort of inquiries or questions. Those things, we like a lot. That's the reason we chose Automation Anywhere. 

I can write a five-page differentiator on Automation Anywhere, but I think these are the most important ones.

To begin with, since my experience has been excellent with Automation Anywhere so far, I would not shy away from giving them a rating of eight (out of 10).