Automation Anywhere Reviews

The primary use case is for the financial services industry where we do tax credit for different departments. We do automation for them. 

If I have to go into an application and download the information to do some cleanup activity, then I have to do that by manually. This might take somewhere around an hour or an hour and a half. By using Automation Anywhere, I'm saving that time. I can use that time for a valuable purpose.

IQ Bot is a valuable feature. It processes unstructured data to structured data. It helps me by making tasks less time consuming. It reduces the effort it takes versus manually.

I would like to have some of the features that I have seen for future releases. I'm using the outdated version, as compared to the current one. That's the reason I'm rating it as a seven out of 10. If I was using the latest version and all its features, then I might rate it a bit higher.

In terms of stability, the tool is stable. I don't see errors occurring during the production or  development stages.

Because I am using an older version, I am rating the scalability as a seven out of 10. I feel a lack of convenience when I try to scale it. When I use an upgrade version of Automation Anywhere and I don't feel this anymore, then I will rate the scalability better.

We have reached out to Automation Anywhere when we deployed our system. I was not able to use a few of the commands and the system was overwriting a set of folders. Then, we got support from the Automation Anywhere tech center.

I would rate the technical support as a 10 out of 10.

Automation Anywhere is installed with a VM, then it will be handed over to us. That's how it works.

We have a center of excellence team.

We calculate our ROI as FTE and dollar savings.

It costs up to $1,200 per license.

No other competitors have the cloud-based feature that Automation Anywhere is launching with its A2019 version. I am excited to explore this feature more.

I recommend Automation Anywhere. This product makes my life easier. It has been a very robust product to use in all our segments.

In our banking center, we are using Automation Anywhere for loan settlements, credit card transactions, and reconciliation forms. It has been easy to use.

I like working with most of the commands in Automation Anywhere, such as object cloning commands.  I like MetaBot for automating Citrix.

They need to improve the speed. It runs too slowly.

There are some setup limitations:

• There is no direct passing mechanism to manipulate adjacent data and send it back to the server. 
• There is not one task that lets you debug everything.

Version 11.3 already has a lot of things that we want: quickness, ease, bigger, and more functions.

It is 90 percent stable. 

10 percent is due to network issues, slow performance of the application, or failed bots. These happen infrequently though. We implemented some fallback mechanisms around the network issues.

Scalability is fantastic. We can build anything out of the application. Though in some places, there are limitations. Fixing those would be good.

We are deployed in five different regions.

We are using the technical support. They are fantastic, but sometimes we aren't getting the expected outcome that we want from the tech support team. We would like to see this improve.

The initial setup is not that complex. We just download the software. Anyone can go and download it. It can be downloaded with two-way server. Then, the next step is to get a license for development and other things. Once development is done and it has been move to product, the client can use it.

I would recommend using this product. It is very useful. We can automate anything through it. There is much flexibility. It provides a robust mechanism, which is good.

We look at process which are feasible for automation on a case-by-case basis.

Our company's main application is the SAP application, so we are trying to automate SAP and associated manual work processes.

We do plenty of manual processing every day. This is repetitive work where an employee will come and do the same task. The tool helps us to avoid those repetitive tasks and save dollars.

The most valuable feature is that it supports MetaBot for SAP applications. This is very useful for us when automating. Due to some failures with the MetaBot recording option, we are also trying to capture the things using object cloning, which is a good option too.

In version 11.3, they have a good security option. Tool-wise, it's pretty good to work on Automation Anywhere. If you compare it to other tools in the industry. It is very user-friendly and easy to develop processes. We liking using it very much.

They have launched the recent version A2019. That version will be very helpful for us.

Sometimes, the MetaBot fails using the recording option.

In previous versions, there were some limitations. There wasn't proper security when it came to credentials. We tried storing credentials, but the security level wasn't great.

When a bot is in production, sometimes the keystrokes will not work. I am not sure why, and we have tried to contact technical support. They said that they don't have an answer for this. It happens in the the remote environment when we are deploying a bot into AWS machines. So, technical support said this happens in AWS machines sometimes: If the bot is running and the machine is locked, then at that time, the key strokes will not work. They have provided that solution, but we are trying to avoid keystrokes now.

Unwanted windows are popping up. We have to train a bot to recognize the window if it comes up, know what it is, and click it. If it is interrupting our bot, I just want to avoid that window, because I am getting failed logs. 

It is not 100 percent stable. We are trying to process a flow and will receive unexpected windows. The issues is that Windows will upgrade something on the back-end and the bot will fail. This is not a development issue. It is a Windows issue from their upgrades and pop-ups. We are trying to avoid that.

So, we are trying to develop an IQ Bot because of this. As of now, we haven't tried the IQ Bot, we have just installed IQ Bot and are trying to develop it. We have to train IQ Bot. 

Nothing is stopping us to increase our scalability. The scalability is good.

Technical support from Automation Anywhere is pretty good. When I raise a ticket to them, they respond very quickly and try to resolve the problems which we are facing day-to-day. 

We are now very stable with the tool and not having any issues. When we started with Automation Anywhere, we had issues. We contacted technical support, and they helped us.

When this technology first came to market, I thought it was about robotic things, which we cannot do. However, when I started to learn about Automation Anywhere, it's completely different. It's a user friendly tool with drag and drop commands. A person just needs technical, logical thinking.

When we started, we were not aware of the entire architecture of Automation Anywhere. It was like a new technology. I have a partial technical background, so I could easily understand the tool and its architecture. However, I observed that non-technical team members could also easily understand Automation Anywhere's commands. They way that the bots are built makes it very easy for non-technical people to understand the logic pieces if they have logic skills. They can develop bots. Compared to other tools, where users should have some technical knowledge, this is an excellent differentiator for Automation Anywhere.

We have developed 20 bots in our organization. We have a pretty good ROI as of now. 

Go with Automation Anywhere. It is a very good tool. It has an easy to develop process.

You need to set up the proper architecture or you will fail in setting up your process.

I'm using it for logistics with respect to Fintech, where we are dealing with the brokers.

In the context of the number of FTEs, they used to spend their whole shifts working on repetitive and mundane tasks. Now, they can be utilized for other tasks.

• The most valuable features are Excel operations and PDF for integrations.
• It's very developer-friendly.
• With IQ Bot, we can now include cognitive automation into our process. The cognitive document processing is pretty good with IQ Bot.

An additional feature we would like to see is the inclusion of a particular kind of scripting in the development environment itself.

Out of ten, I would rate the stability at seven. Compared to other tools, like Blue Prism, which have something like sequential flow-levels. With Automation Anywhere, it's something like action levels.

It took us two months to scale from pilot to the number of bots we're currently using.

The technical support is pretty good with Automation Anywhere. If we have any issues, we raise a support ticket and we get it resolved.

Previously I was using a solution in which we did not have a Control Room. With Automation Anywhere, we have a Control Room which is pretty good.

The initial setup was straightforward.

We used a reseller for the deployment, and our experience with them was good.

We measure ROI, but not with the Automation Anywhere tool. We have our own tool for that.

Automation Anywhere saves time and money.

I've taken all the courses at Automation Anywhere University. I have been certified in Automation Anywhere, using their course system.

We use it for multiple internal processes across multiple functions.

We work with good people who have very defined goals and very defined approaches of how to execute and achieve their goals.

Automation Anywhere takes a lot of mundane, competitive work out of the hands of people, increasing the quality, because it is consistent. It also enables us to have patience with these manual processes.

It has the ability to tag different components within the automation. We built it to track the ROI and stability of the product.

I find attended automation useful.

The product is not the best that it could be. There is always room to improve it a bit more. They are heading in the right direction with their innovations. 

It is very stable. The stability of the solution also has to do with how good the developers are from Automation Anywhere and on the user side. So, we've seen an increase in stability, not from the tool, but from the level of the people which are working on it. As our people work with Automation Anywhere, they learn from past mistakes. They have been able to configure the bots better, which then fail less, making them more stable.

It is definitely scalable. What we found worked for us to make it scalable was it has to be programmed by an architect, as opposed to letting it just be in the hands of the masses trying to solve it. This has been our approach. 

It took us eight months to a year to scale from zero bots to 100.

We mostly use our own technical support. 

When we do escalate issues to Automation Anywhere, we have a good relationship with them.

We did not switch from what we previously had.

The initial setup is straightforward.

We did the deployment.

We measure our ROI through money and time saved. That's how we measure the product's value. We look at the hours performed by humans, and those hours have a cost associated with them. We multiply our transactions by the number of hours it used to take by humans.

Time-wise: We have saved hundreds of thousands of hours.

We chose Automation Anywhere because they are best in class.

Do your research thoroughly.

We are still using people who can figure our bots as their profession. We have not release the product from the ground up.

We don't use the Bot Store.

The primary use case is to save hours for all the manual stuff which is going on.

Things are not overly complicated now. We can streamline processes.

Its ease of use is the most valuable feature. It is easy to train developers and find the right people, then use them to build the tool.

I liked the Automation Anywhere University. It was easy and simple. I hoped that it wouldn't take too much of my time, and it didn't, which was good.

I like the bot creation process, because it is very simple. If the process is not complicated, then the bot is really easy to create.

We had initial hiccups, like any new process. It took us six to eight months to sort the product out. It has been two years, and we know what we are doing and which use case work better for us.

We would like to use the mobile feature and give access to our users, but we don't know how.

The technical support is pretty good.

Everything was previously manual. We determined by going with an RPA solution that we would save time.

The initial setup was complex.

Automation Anywhere helped us with the deployment.

We measure ROI as in the number of hours saved not performing manual activities.

We evaluated a few vendors.

We have integrated Automation Anywhere with a few other application, but there is still more work to be done.

We have done some work with documentation, but not a whole lot. We are still exploring other features.

We deploy Automation Anywhere in both on-premise and on the cloud. In past, most customers have preferred the on-premise deployment, but the latest version, which is 2019, is becoming popular because it's on the cloud. 

The customers who are using the earlier version, they're on-premise and new customers are using the cloud version. The trend is moving onto the cloud rather than on-premise.

A few of our use cases for Automation Anywhere are for the HR departments, onboarding process, finance domain, month-end reports, ledger update, and AP automation.

The integrations with the OCR engines in Automation Anywhere are quite powerful. It has helped us in many projects.

The solution could improve the integration with some web applications. It was difficult to manage them.

I have been using Automation Anywhere for approximately three years.

Automation Anywhere is stable. We have customers that have been using it for years and they have not had any issues.

I have found Automation Anywhere to be highly scalable.

I have not personally contacted the support, but I heard from colleagues that the support is good.

The initial installation is simple.

I would recommend this solution to others, it is one of the leaders in the market at this time when it comes to RP platforms.

I rate Automation Anywhere an eight out of ten.

We primarily use Automation Anywhere to automate Windows applications and Web applications. Both of these are easily automatable with the advanced Automation Anywhere commands, which are user-friendly and easy to use in the Financial & Banking services industry.

It can be used to automate the PDF processes, Microsoft Word, as well as Excel. Without manual intervention, the bot can make its own decisions based on the business rules, and its timely actions make the bot to run smoothly. This saves the users' time and compared to manual processes, the bot reduces the effort and time, with it safely run from the control room.

Automation Anywhere has brought fantastic changes in the process workflows, by automating the maximum number of processes with end-to-end solutions, some of them with 80% of the complete process.

We're able to automate most of the tasks with ease and in less time. We can test seamlessly, before delivering the end product, and once the bots are live it is very easy to maintain.

AA commands are tremendous in obtaining the object properties dynamically once it is captured, and we can select the required properties from the automatically generated ones.

The Object Cloning command is the most useful feature. Through the use of this command, between 30% and 40% of the process automation is complete.

The Excel commands are useful for fetching the cell values and then running specific commands. With this feature, we can invoke the existing macros wherever it is required and once it generates the outputs, the results can also be used for further decision making. This helps the process to run uninterrupted and avoids manual intervention.

We have observed that AA gets locked sometimes. After being used for hours with the same bot, while still using the Run Window command and having it in an open state, the users received a prompt to log back into the control room. This is not correct, leading the bot to fail at certain times.

In the next release, once the bot is triggered, the system should always recognize the active state and not prompt the user to log in again before the bot finishes all of its tasks.

We have been using Automation Anywhere for more than three years.

It has high scalability and can fit into any organizational environment.

Always, we receive prompt and very good service from the AA Technical support team.

Prior to using AA, we used Macros to automate certain processes, but we were only able to automate 50% of the entire end to end solution. This is because of its lack of consistency to when interacting with the web-based and Windows applications.

Automation Anywhere has excellent features that resolve all of the above problems.

The initial setup is very user-friendly, making it easy to install and ready to use software.

We implemented in-house by following business guidelines.

We've delivered approximately 150+ bots and saved about 200 FTEs worth of time per annum. 

Regarding the price, licensing, and maintenance, Automation Anywhere provides its customers with its best and affordable value.

We did not evaluate other RPA solutions.

I would suggest that if you offer RPA services then you should advertise it well because it will take you further.