Try our new research platform with insights from 80,000+ expert users
Ahmed Shaheen - PeerSpot reviewer
IBM BPM Developer at a computer software company with 51-200 employees
Real User
Top 10
Improves productivity and employee morale, while improving customer service and helping us to grow
Pros and Cons
  • "Recorders and Bot Insights are very valuable features."
  • "The product needs improvements in dealing with remote servers and providing more APIs that will be used with other systems."

What is our primary use case?

We use it in the field of banking, especially for repetitive tasks in card centers. We use automation with IBM BAW tools. 

It's helpful in creating new customer accounts, as we work with other systems that have no API or services to work with. The process starts in IBM BPM and it calls the robot to finish the work by calling other systems like iScore and T24. These add customer details and retrieve scores for the customer, especially when working with loans (personal, car). 

We used it in sending and collecting emails to and from different sites. 

How has it helped my organization?

We use it for repetitive tasks that need a lot of people and consume time, as bots work 24 hours and 7 days.

It helps in:

  1. Improving employee productivity, morale, and retention. 
  2. While there is some fear that automation will eliminate jobs, the consequences of automation are counter-intuitive: automation actually removes the tedious parts of work and frees up often stretched-thin employees for more meaningful and creative work. 
  3. Streamline chaotic processes and workflows.
  4. Increases transparency.
  5. Enhances customer service and delivery.
  6. Drives exponential growth.

What is most valuable?

Recorders and Bot Insights are very valuable features.

In addition:

  1. Workload management helps to make the best use of the bots to make sure bots work well.
  2. Concurrent bot executions. 
  3. A web-based solution for bot creators.
  4. It is a cloud-based solution.
  5. Dashboards, especially for bot and task monitoring.
  6. The REST APIs help to integrate with other systems.
  7. Commands in the Excel package that make it easier to work with Excel files.
  8. Email package commands.
  9. Bot store.
  10. Run DLL and Python code that helps a lot in working with machine learning.

What needs improvement?

The product needs improvements in dealing with remote servers and providing more APIs that will be used with other systems.

Also in need of improvement are:

  1. The AI sense command needs improvement.
  2. Bot discovery needs more work.
  3. Migration tools should be improved.
  4. REST and SOAP services need work.
  5. AA should provide the ability to use custom packages that follow a standard to be imported in RPA.
  6. I would like the ability to use custom cryptography algorithms with commands.
  7. They should improve PDF commands and IQ features to include Arabic language OCR.
  8. The admin user should have the ability to change the tome out of the session. 
Buyer's Guide
Automation Anywhere
April 2025
Learn what your peers think about Automation Anywhere. Get advice and tips from experienced pros sharing their opinions. Updated: April 2025.
849,190 professionals have used our research since 2012.

For how long have I used the solution?

We have been using Automation Anywhere for two years.

What do I think about the stability of the solution?

Stability-wise, AA is very good.

What do I think about the scalability of the solution?

The scalability is good.

How are customer service and support?

Technical support is good.

Which solution did I use previously and why did I switch?

I previously used Blue Prism but changed because I found that AA has more helpful features. 

How was the initial setup?

Straightforward, installation with disaster recovery approaches. 

What about the implementation team?

The vendor team assisted us with deployment and they are very helpful and have a very good level of expertise

What was our ROI?

It helps to increase the ROI by 25%.

What's my experience with pricing, setup cost, and licensing?

It's very good in terms of cost and pricing.

Which deployment model are you using for this solution?

Hybrid Cloud

If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?

IBM
Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
Software Engineer Analyst at Accenture
Real User
Saves us time, reduces errors, well-priced, and customer support responds quickly
Pros and Cons
  • "Simple processes such as tracking, logging, and data consolidation are now automated, which helps us focus more on doing tasks that are impactful and more important."
  • "Automation Anywhere can be improved with respect to the user-friendliness of the interface because most of the competitors are now using a flowchart-like structure, thus making it easy for anyone to learn and study it."

What is our primary use case?

Automation Anywhere is being used as a solution in creating robots, which imitates mundane tasks and simplifying business processes all across different divisions and departments that fit their process needs.

This solution greatly helps us reduce repetitive human effort and turn them into more productive resources for the company. Automation Anywhere also helped in turning complex processes into possible solutions, which greatly reduces production costs, also allowing employees to do more and enjoy more.

How has it helped my organization?

Automation Anywhere greatly improved our processing time since robots can execute process steps faster than human resources do. With this, we also reduced errors and mistakes in processing because robots don't get tired or worn out. It thus reduces the risk of misinformation and other human errors.

It also helped in making our resources more productive, given that repetitive tasks are now reduced. Simple processes such as tracking, logging, and data consolidation are now automated, which helps us focus more on doing tasks that are impactful and more important.

What is most valuable?

IQ Bot is one of the features I greatly value in Automation Anywhere, as it has helped me in creating bots that involve processes with unstructured data, thus making complex processes possible and attainable with this technology.

Their mobile application is a great feature for developers and project owners on the go, as they can monitor the status of the robot runs anywhere and anytime. This is an important feature because this world is running at a faster pace than before, and mobility is very important for everyone.

What needs improvement?

Automation Anywhere can be improved with respect to the user-friendliness of the interface because most of the competitors are now using a flowchart-like structure, thus making it easy for anyone to learn and study it. Essentially, it's as easy as connecting shapes for each action and process.

An area for improvement is their OCR reading for images since some competitors have an inbuilt OCR reader that recognizes various hand strokes much better, thus improving the time and resources needed for transcribing the documents.

For how long have I used the solution?

I've been using Automation Anywhere for two years and six months.

What do I think about the stability of the solution?

This solution is very stable in terms of performance and after-sales support.

What do I think about the scalability of the solution?

This solution is very scalable as they adapt to the different needs of their customers.

How are customer service and technical support?

Customer Service is a breeze since they quickly respond to various issue request.

Which solution did I use previously and why did I switch?

We've previously used Pega Robotics as an automation solution, but since we're improving our services and processes as well, we need to step-up our automation technology to keep up with the ever-changing business world.

How was the initial setup?

The initial setup was pretty straight forward, and the installation is easy.

What about the implementation team?

Implementation was done by an in-house expert who had knowledge of our systems and processes, thus reducing the time needed in acclimating our process with the product.

What was our ROI?

Based on our department's statistics, we've been able to recover our initial costing after two-plus years.

What's my experience with pricing, setup cost, and licensing?

I advise users or prospective buyers of this product to know more about the features they offer before diving in with this solution, pricing-wise. It is one of the most affordable RPA solutions, and as for licensing, they offer a community edition that greatly helps anyone who aspires to learn about the product before buying the enterprise solution. It will give them an overview of the features and functionalities that they will encounter when using the robot.

Which other solutions did I evaluate?

We've evaluated different options such as UiPath and Blue Prism, but due to costing, we've selected Automation Anywhere as our provider.

What other advice do I have?

This solution is worth considering for medium to large-scale companies looking to automate various processes.

Which deployment model are you using for this solution?

On-premises

If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?

Other
Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
Buyer's Guide
Automation Anywhere
April 2025
Learn what your peers think about Automation Anywhere. Get advice and tips from experienced pros sharing their opinions. Updated: April 2025.
849,190 professionals have used our research since 2012.
reviewer1387335 - PeerSpot reviewer
RPA Program Manager at a engineering company with 10,001+ employees
Real User
IQ Bots provided the required edge to handle the unstructured data
Pros and Cons
  • "Automation Anywhere has surely helped our organization to shape its Digital Journey - It was our first RPA tool which helped us to perform basic automation which created Point solutions but has added tremendous value at the early stage. We were able to scale-up fast using Automation Anywhere due to its user-friendly AI and later on IQ Bots provided the required edge to handle the unstructured data."
  • "Automation Anywhere can be improved in certain areas specified in the cognitive zone where the information needs better OCR Engine + Machine Learning capabilities. Also, they can improve on the System Identified region function of the IQ Bot - Our team faced a tough time in handling that as we were not able to assign variable to System Identified Region as the IQ Bot tool wasn't allowing it."

What is our primary use case?

We have used RPA technology to build solutions which are across discipline and cater to end to end business process. At the start, we were performing use cases that primarily dealt with the Project Control group as most of the manual activities are based on the Excel operations which are either Macros based or involved tedious manual upload to the system in a periodic manner. Later we moved our strategy to cater to the more enhanced solutions which were primarily digital solutions involving - OCR, AI & ML. We were focusing on the Engineering Drawings which were more Unstructured & had the potential to create a Digital Workflow using the unstructured information.

How has it helped my organization?

Automation Anywhere has surely helped our organization to shape its Digital Journey - It was our first RPA tool which helped us to perform basic automation which created Point solutions but has added tremendous value at the early stage. We were able to scale-up fast using Automation Anywhere due to its user-friendly AI and later on IQ Bots provided the required edge to handle the unstructured data. We also tried to explore the Bot Insights which helped us to monitor the day to day Bot health and the hardware needs.

What is most valuable?

We have found both the basic Task Bot & IQ Bot very useful as the combination of both helped us to create some solutions which were End to End Business solutions. IQ bot performs the basic Data Sample set creation and Extraction of the details from the unstructured PDFs and later we have used the Business Rule engine using the IQ Bot to perform the data feed into the various Systems. Overall we were able to achieve the value using the combination. As part of our internal solution, we have also created custom Python scripting to handle the OCR failure issues surfaced due to IQ Bot product limitations

What needs improvement?

Automation Anywhere can be improved in certain areas specified in the cognitive zone where the information needs better OCR Engine + Machine Learning capabilities. Also, they can improve on the System Identified region function of the IQ Bot - Our team faced a tough time in handling that as we were not able to assign variable to System Identified Region as the IQ Bot tool wasn't allowing it. Also, we have had a certain issue while performing the WLM - Workload Management functionality, applying Queue mechanism becomes hard sometimes - Can be more intuitive for the end-users.

For how long have I used the solution?

We have been using Automation Anywhere from the past 3.5 yrs and the product is catering to all our basic to mid-level complex requirements. We have developed multiple Bots catering to multiple disciplines. RPA Solutions are presently catering to Internal Stakeholders and we are planning to roll out for our External Clients as well.

Which solution did I use previously and why did I switch?

We haven't used as such any RPA tool prior to this but yes we have used UiPath parallelly with the Automation Anywhere. Both tools are good but Automation Anywhere has an upper edge on Cognitive area as compared to UiPath.

What's my experience with pricing, setup cost, and licensing?

Each RPA Tool has its own limitation & benefits - For an early started UiPath may be a better option because the license cost is less but once you Scale & Try to move to advance complex Use Cases involving Cognitive it may not help much

Which other solutions did I evaluate?

Yes, we have evaluated other Options but with the Tradeoff between License Cost & Functionality, we have found Automation Anywhere as the best fit for Oil & Gas Use Cases.

What other advice do I have?

Nothing specific Automation Anywhere can do better in Cognitive it needs to stabilize its products. Also Cloud product is the game-changer for them A2019

Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
Country Head and Controller at Evalueserve
Video Review
Real User
IQ Bot can transition unstructured data into structured data
Pros and Cons
  • "The most valuable part is that it have the integrated OCR solution within it. All the other solutions do not have the right integration of the OCR solutions. You need to go to two different places to get one solution. Whereas, in IQ Bot, there is one area where you get all these solutions together in one area. That is the most important and beautiful point that I like about IQ Bot."
  • "It may sound a little funny or weird, but one thing that we are thinking is we have to go to various websites and pick up relevant data from various websites using the bot. That is something we have seen that none of the bots have been able to really do it because the back-end of those websites do not allow bots to scrap through all these websites and get the relevant data in one place. We would like to see how the bot companies would crack this idea. But, that's why I said, this look weird because of the legal reasons why this cannot be done. This is something that I am looking forward to."

What is our primary use case?

We are discussed specifically the IQ Bot from Automation Anywhere which has excited me a lot because of the functions that it brings. They are really commendable because I have seen a lot of other software and solutions which are not giving that much accuracy in terms of the output. But, IQ Bot has been one of the top-notch solutions that I have seen in the OCR field, which covers a lot of the areas where we can transition unstructured data into structured data. This can be utilized in many use cases, like accounts payable, T&E processes, and so on and so forth. That's why I'm very excited to talk about IQ Bot.

How has it helped my organization?

One of the use cases of IQ Bot that I've seen is the claim processing in the insurance industry. There are tons of manual forms coming into the input files. Everyone has to work on those files manually to create a structured database out of them. It takes lot of time for them to really do it. Whereas in IQ Bot, if you run the engine, and have the scanned copies of these claims processing forms, they just get converted into very good structured data in a few seconds. Later on, you can utilize that database the way you want it. You can do a lot of analytics out of this, which would not only save time and create efficiencies, but it also brings in a lot of value for the organization whose data is being analyzed and structured.

What is most valuable?

The most valuable part is that it have the integrated OCR solution within it. All the other solutions do not have the right integration of the OCR solutions. You need to go to two different places to get one solution. Whereas, in IQ Bot, there is one area where you get all these solutions together in one area. That is the most important and beautiful point that I like about IQ Bot.

What needs improvement?

I didn't have anything as such in mind. After listening to the CEO of Automation Anywhere, he has given some very exciting features which are up and coming in the next few weeks or so. One of them is the integration with Microsoft. This will be a game changer forever. Because Microsoft Office 365 or Outlook, these are being used by every individual.

Integrating Automation Anywhere bots with these type of Microsoft solutions will give us so much flexibility. We can utilize so much reach or access to these bots in every type of work that we are doing. They will become like our personal assistants. That is where it's very exciting. I'm looking forward to look it. I believe that it will be a killer in this area.

It may sound a little funny or weird, but one thing that we are thinking is we have to go to various websites and pick up relevant data from various websites using the bot. That is something we have seen that none of the bots have been able to really do it because the back-end of those websites do not allow bots to scrap through all these websites and get the relevant data in one place. We would like to see how the bot companies would crack this idea. But, that's why I said, this look weird because of the legal reasons why this cannot be done. This is something that I am looking forward to.

For how long have I used the solution?

We just started working on this.

What do I think about the stability of the solution?

As far as stability is concerned, it is pretty stable. We have seen how it is used in various use cases in the scenarios. It has very good stability. Because in the case of any claims processing, it creates a very defined database. In case it finds any anomalies, which it does not really solve, it red lines all those areas so someone can manually go and correct those. Then, later on, it learns from its own mistakes. Wherein, next time, you don't have to really fix those issues, which it has found in the first place. This means, as the IQ Bot gets more experience, it will learn on its own, and become a better, more stable product over a period of time.

What do I think about the scalability of the solution?

We have seen results, and the results are good. But, it will take me another couple of quarters to answer on the overall scalability and consistency of this bot.

How are customer service and technical support?

We did use technical support for troubleshooting and maintenance as well.

Our internal technical support team is not that very big. It's pretty small. One person does it on a very ad hoc basis, whenever it is required.

Wherever we find that our team does not have the right subject matter expertise, that is when we call our customer success manager. They are able to help us out with various automative solutions that bring the solution back in place from that angle.

Which solution did I use previously and why did I switch?

My boss and I were both involved in bringing the RPA into our organization. We had been researching RPA for the last six to eight months to see what various functions RPA can work on, how to identify the better candidate in terms of processes, and how we can get the ROI out of the RPA.

We did all types research, reading articles, and talking to Automation Anywhere guys. These guys have been very helpful and flexible in talking to us. Anytime we have asked them for any sort of information. they were forthcoming. Giving the information on their own. They have explained their use cases. That intrigued us to go into this area and try more on the RPA side.

This was the first RPA project that we did.

How was the initial setup?

When you are not aware of RPA solutions, it definitely looks more complex. But once you are done with your first implementation, then it becomes very straightforward. Going forward, this will be even more straight forward, because I learned from the Automation Anywhere guys that going forward all these bots or engines can be created with very user-friendly drag and drop functions. This would become more of a plug and play solution for everyone, maybe for the people who are non-technical as well. So, to begin with, it is really complex because of the knowledge that people do not have. But, later on, after the first implementation, it becomes very straightforward.

Which other solutions did I evaluate?

We did consider other RPA products as well. So, all the competitors of Automation Anywhere, we went through them. I personally looked into UiPath, Blue Prism, NICE, and AutomationEdge. These were a few which we've gone through.

There are lot of reasons why we went with Automation Anywhere, but I will tell you the more practical reasons on the basis of which we recommended and said, "Okay, Automation Anywhere would be the good choice for us." 

  1. One of them was obviously IQ Bot, which I spoke about in the beginning. IQ Bot is one of the unique ideas of Automation Anywhere. When we want to use OCR, because we are a research company, we see that OCR will be the key for us. That is the reason. In all the others, they have outside integration of the AB and other tools. There is only one product with this. 
  2. While working on these products, simultaneously, we have seen that in few cases, there was a duplication of inputs in some of the other ones. Whereas, in the Automation Anywhere, when we were putting inputs in one place, it will just getting replicated in the second place. This was saving a lot of time for us. That was from a modus operandi standpoint. It was much better than the others. 
  3. We have talked to the teams of Automation Anywhere, UiPath, Blue Prism, etc. We found the team for Automation Anywhere was very flexible and forthcoming. They were forward looking and bringing more ideas. They are bringing more alternatives to us. They are actually standing right behind us, in case of any sort of inquiries or questions. Those things, we like a lot. That's the reason we chose Automation Anywhere. 

I can write a five-page differentiator on Automation Anywhere, but I think these are the most important ones.

What other advice do I have?

To begin with, since my experience has been excellent with Automation Anywhere so far, I would not shy away from giving them a rating of eight (out of 10).

Disclosure: PeerSpot contacted the reviewer to collect the review and to validate authenticity. The reviewer was referred by the vendor, but the review is not subject to editing or approval by the vendor. The reviewer's company has a business relationship with this vendor other than being a customer: Partner.
PeerSpot user
Senior Analyst at a computer software company with 10,001+ employees
Real User
IQ Bot makes tasks less time consuming. Our current version lacks convenience when scaling.
Pros and Cons
  • "IQ Bot is a valuable feature. It processes unstructured data to structured data. It helps me by making tasks less time consuming. It reduces the effort it takes versus manually."
  • "I feel a lack of convenience when I try to scale it."

What is our primary use case?

The primary use case is for the financial services industry where we do tax credit for different departments. We do automation for them. 

How has it helped my organization?

If I have to go into an application and download the information to do some cleanup activity, then I have to do that by manually. This might take somewhere around an hour or an hour and a half. By using Automation Anywhere, I'm saving that time. I can use that time for a valuable purpose.

What is most valuable?

IQ Bot is a valuable feature. It processes unstructured data to structured data. It helps me by making tasks less time consuming. It reduces the effort it takes versus manually.

What needs improvement?

I would like to have some of the features that I have seen for future releases. I'm using the outdated version, as compared to the current one. That's the reason I'm rating it as a seven out of 10. If I was using the latest version and all its features, then I might rate it a bit higher.

What do I think about the stability of the solution?

In terms of stability, the tool is stable. I don't see errors occurring during the production or  development stages.

What do I think about the scalability of the solution?

Because I am using an older version, I am rating the scalability as a seven out of 10. I feel a lack of convenience when I try to scale it. When I use an upgrade version of Automation Anywhere and I don't feel this anymore, then I will rate the scalability better.

How are customer service and technical support?

We have reached out to Automation Anywhere when we deployed our system. I was not able to use a few of the commands and the system was overwriting a set of folders. Then, we got support from the Automation Anywhere tech center.

I would rate the technical support as a 10 out of 10.

How was the initial setup?

Automation Anywhere is installed with a VM, then it will be handed over to us. That's how it works.

What about the implementation team?

We have a center of excellence team.

What was our ROI?

We calculate our ROI as FTE and dollar savings.

What's my experience with pricing, setup cost, and licensing?

It costs up to $1,200 per license.

Which other solutions did I evaluate?

No other competitors have the cloud-based feature that Automation Anywhere is launching with its A2019 version. I am excited to explore this feature more.

What other advice do I have?

I recommend Automation Anywhere. This product makes my life easier. It has been a very robust product to use in all our segments.

Disclosure: My company has a business relationship with this vendor other than being a customer: Partner.
PeerSpot user
Solution Architect at a financial services firm with 10,001+ employees
Real User
The technical support is fantastic
Pros and Cons
  • "I like working with most of the commands in Automation Anywhere, such as object cloning commands. I like MetaBot for automating Citrix."
  • "They need to improve the speed. It runs too slowly."

What is our primary use case?

In our banking center, we are using Automation Anywhere for loan settlements, credit card transactions, and reconciliation forms. It has been easy to use.

What is most valuable?

I like working with most of the commands in Automation Anywhere, such as object cloning commands.  I like MetaBot for automating Citrix.

What needs improvement?

They need to improve the speed. It runs too slowly.

There are some setup limitations:

  • There is no direct passing mechanism to manipulate adjacent data and send it back to the server. 
  • There is not one task that lets you debug everything.

Version 11.3 already has a lot of things that we want: quickness, ease, bigger, and more functions.

What do I think about the stability of the solution?

It is 90 percent stable. 

10 percent is due to network issues, slow performance of the application, or failed bots. These happen infrequently though. We implemented some fallback mechanisms around the network issues.

What do I think about the scalability of the solution?

Scalability is fantastic. We can build anything out of the application. Though in some places, there are limitations. Fixing those would be good.

We are deployed in five different regions.

How are customer service and technical support?

We are using the technical support. They are fantastic, but sometimes we aren't getting the expected outcome that we want from the tech support team. We would like to see this improve.

What was our ROI?

The initial setup is not that complex. We just download the software. Anyone can go and download it. It can be downloaded with two-way server. Then, the next step is to get a license for development and other things. Once development is done and it has been move to product, the client can use it.

What other advice do I have?

I would recommend using this product. It is very useful. We can automate anything through it. There is much flexibility. It provides a robust mechanism, which is good.

We look at process which are feasible for automation on a case-by-case basis.

Disclosure: My company has a business relationship with this vendor other than being a customer: Partner.
PeerSpot user
SystemsAecf6 - PeerSpot reviewer
Systems Analyst at a manufacturing company with 10,001+ employees
Real User
Helps us avoid repetitive tasks and save dollars
Pros and Cons
  • "In version 11.3, they have a good security option. Tool-wise, it's pretty good to work on Automation Anywhere. If you compare it to other tools in the industry. It is very user-friendly and easy to develop processes. We liking using it very much."
  • "We do plenty of manual processing every day. This is repetitive work where an employee will come and do the same task. The tool helps us to avoid those repetitive tasks and save dollars."
  • "Unwanted windows are popping up. We have to train a bot to recognize the window if it comes up, know what it is, and click it. If it is interrupting our bot, I just want to avoid that window, because I am getting failed logs."
  • "When a bot is in production, sometimes the keystrokes will not work. I am not sure why, and we have tried to contact technical support. They said that they don't have an answer for this. It happens in the the remote environment when we are deploying a bot into AWS machines. So, technical support said this happens in AWS machines sometimes: If the bot is running and the machine is locked, then at that time, the key strokes will not work. They have provided that solution, but we are trying to avoid keystrokes now."

What is our primary use case?

Our company's main application is the SAP application, so we are trying to automate SAP and associated manual work processes.

How has it helped my organization?

We do plenty of manual processing every day. This is repetitive work where an employee will come and do the same task. The tool helps us to avoid those repetitive tasks and save dollars.

What is most valuable?

The most valuable feature is that it supports MetaBot for SAP applications. This is very useful for us when automating. Due to some failures with the MetaBot recording option, we are also trying to capture the things using object cloning, which is a good option too.

In version 11.3, they have a good security option. Tool-wise, it's pretty good to work on Automation Anywhere. If you compare it to other tools in the industry. It is very user-friendly and easy to develop processes. We liking using it very much.

They have launched the recent version A2019. That version will be very helpful for us.

What needs improvement?

Sometimes, the MetaBot fails using the recording option.

In previous versions, there were some limitations. There wasn't proper security when it came to credentials. We tried storing credentials, but the security level wasn't great.

When a bot is in production, sometimes the keystrokes will not work. I am not sure why, and we have tried to contact technical support. They said that they don't have an answer for this. It happens in the the remote environment when we are deploying a bot into AWS machines. So, technical support said this happens in AWS machines sometimes: If the bot is running and the machine is locked, then at that time, the key strokes will not work. They have provided that solution, but we are trying to avoid keystrokes now.

Unwanted windows are popping up. We have to train a bot to recognize the window if it comes up, know what it is, and click it. If it is interrupting our bot, I just want to avoid that window, because I am getting failed logs. 

For how long have I used the solution?

We started with the tool a year and a half year ago.

What do I think about the stability of the solution?

It is not 100 percent stable. We are trying to process a flow and will receive unexpected windows. The issues is that Windows will upgrade something on the back-end and the bot will fail. This is not a development issue. It is a Windows issue from their upgrades and pop-ups. We are trying to avoid that.

So, we are trying to develop an IQ Bot because of this. As of now, we haven't tried the IQ Bot, we have just installed IQ Bot and are trying to develop it. We have to train IQ Bot. 

What do I think about the scalability of the solution?

Nothing is stopping us to increase our scalability. The scalability is good.

How are customer service and technical support?

Technical support from Automation Anywhere is pretty good. When I raise a ticket to them, they respond very quickly and try to resolve the problems which we are facing day-to-day. 

We are now very stable with the tool and not having any issues. When we started with Automation Anywhere, we had issues. We contacted technical support, and they helped us.

Which solution did I use previously and why did I switch?

When this technology first came to market, I thought it was about robotic things, which we cannot do. However, when I started to learn about Automation Anywhere, it's completely different. It's a user friendly tool with drag and drop commands. A person just needs technical, logical thinking.

How was the initial setup?

When we started, we were not aware of the entire architecture of Automation Anywhere. It was like a new technology. I have a partial technical background, so I could easily understand the tool and its architecture. However, I observed that non-technical team members could also easily understand Automation Anywhere's commands. They way that the bots are built makes it very easy for non-technical people to understand the logic pieces if they have logic skills. They can develop bots. Compared to other tools, where users should have some technical knowledge, this is an excellent differentiator for Automation Anywhere.

What was our ROI?

We have developed 20 bots in our organization. We have a pretty good ROI as of now. 

What other advice do I have?

Go with Automation Anywhere. It is a very good tool. It has an easy to develop process.

You need to set up the proper architecture or you will fail in setting up your process.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
SeniorMad942 - PeerSpot reviewer
Senior Manager at Genpact - Headstrong
MSP
Excel operations and PDF for integrations enable us to automate logistics ops
Pros and Cons
  • "With IQ Bot, we can now include cognitive automation into our process. The cognitive document processing is pretty good with IQ Bot."
  • "An additional feature we would like to see is the inclusion of a particular kind of scripting in the development environment itself."

What is our primary use case?

I'm using it for logistics with respect to Fintech, where we are dealing with the brokers.

How has it helped my organization?

In the context of the number of FTEs, they used to spend their whole shifts working on repetitive and mundane tasks. Now, they can be utilized for other tasks.

What is most valuable?

  • The most valuable features are Excel operations and PDF for integrations.
  • It's very developer-friendly.
  • With IQ Bot, we can now include cognitive automation into our process. The cognitive document processing is pretty good with IQ Bot.

What needs improvement?

An additional feature we would like to see is the inclusion of a particular kind of scripting in the development environment itself.

What do I think about the stability of the solution?

Out of ten, I would rate the stability at seven. Compared to other tools, like Blue Prism, which have something like sequential flow-levels. With Automation Anywhere, it's something like action levels.

It took us two months to scale from pilot to the number of bots we're currently using.

How are customer service and technical support?

The technical support is pretty good with Automation Anywhere. If we have any issues, we raise a support ticket and we get it resolved.

Which solution did I use previously and why did I switch?

Previously I was using a solution in which we did not have a Control Room. With Automation Anywhere, we have a Control Room which is pretty good.

How was the initial setup?

The initial setup was straightforward.

What about the implementation team?

We used a reseller for the deployment, and our experience with them was good.

What was our ROI?

We measure ROI, but not with the Automation Anywhere tool. We have our own tool for that.

Automation Anywhere saves time and money.

What other advice do I have?

I've taken all the courses at Automation Anywhere University. I have been certified in Automation Anywhere, using their course system.

Disclosure: My company has a business relationship with this vendor other than being a customer: Partner.
PeerSpot user
Buyer's Guide
Download our free Automation Anywhere Report and get advice and tips from experienced pros sharing their opinions.
Updated: April 2025
Buyer's Guide
Download our free Automation Anywhere Report and get advice and tips from experienced pros sharing their opinions.