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Junior RPA developer at a tech services company with self employed
Real User
Top 20
Has a small learning curve, can speed up processes, and reduce workloads
Pros and Cons
  • "Automation Anywhere has helped our customers' organizations speed up their processes and reduce the workload for their staff."
  • "The dashboard has room for improvement."

What is our primary use case?

I use Automation Anywhere to automate processes for other businesses.

How has it helped my organization?

Automation Anywhere is user-friendly for individuals with a technical background and can also be utilized by those without specific knowledge.

The learning curve for Automation Anywhere is easy. The steps are nicely designed and of high quality, making it easy for users to learn.

Automation Anywhere has helped our customers' organizations speed up their processes and reduce the workload for their staff.

It offers automation at scale, enabling our customers to accomplish their objectives.

Integrating RPA bots, APIs, business applications, and documents is easily achievable with Automation Anywhere.

Automation Anywhere has helped to increase automation consumption.

What needs improvement?

The dashboard has room for improvement.

For how long have I used the solution?

I have been using Automation Anywhere for one and a half years.

Buyer's Guide
Automation Anywhere
October 2024
Learn what your peers think about Automation Anywhere. Get advice and tips from experienced pros sharing their opinions. Updated: October 2024.
814,528 professionals have used our research since 2012.

What do I think about the stability of the solution?

It is stable.

What do I think about the scalability of the solution?

Automation Anywhere is scalable.

How are customer service and support?

The technical support has been helpful, and we have not experienced any delays.

How would you rate customer service and support?

Positive

Which solution did I use previously and why did I switch?

We used Power Automate before switching to Automation Anywhere as per the client's request.

How was the initial setup?

The initial setup is straightforward and takes one or two days to deploy.

What was our ROI?

I believe our clients do see a return on investment because they continue to use the solution for their automation needs.

What's my experience with pricing, setup cost, and licensing?

I think the pricing is reasonable, but clients often perceive it as expensive. This perception might change once we see the benefits, understand the full process, and realize what is required to achieve our goals.

What other advice do I have?

I give Automation Anywhere an eight out of ten. Power Automate has better cloud flows.

For those who prefer API integration over robotic process automation, I would use an API if it's more logical to do so. It all depends on the situation. If I need to fill some Excel documents, I will use bots; and if I need to display that data on a web page, I will use APIs if available.

Which deployment model are you using for this solution?

On-premises
Disclosure: PeerSpot contacted the reviewer to collect the review and to validate authenticity. The reviewer was referred by the vendor, but the review is not subject to editing or approval by the vendor.
PeerSpot user
Technical Lead | WDG projects at a tech vendor with 11-50 employees
Real User
Top 5
Enables us to digitize processes, optimize them, and reduce time and cost involved
Pros and Cons
  • "The development tools are very good. It's very user-friendly and easy to develop and deploy with Automation Anywhere. Ordinary people, within a few weeks, can develop a bot using the tool."
  • "Their technical support is good, but it could be better."

What is our primary use case?

We have used it for many projects and many different types of companies. For example, we have used it to solve problems that companies have with backups, as well as issues of integration with legacy systems. We also use it for human resources and suppliers.

How has it helped my organization?

With Automation Anywhere, we can digitize a process, optimize it, and reduce the cost and the time that process takes. It has also reduced failures in processes.

We have used it to increase automation by 100 percent.

What is most valuable?

The development tools are very good. It's very user-friendly and easy to develop and deploy with Automation Anywhere. Ordinary people, within a few weeks, can develop a bot using the tool. It's very easy for business users, who don't have technical skills, to use.

The learning curve is low. Within two months, non-technical people can be trained to use it.

Administration of the environment of the solution is also a valuable aspect. Scheduling the bots and the Control Room are very good.

Another element that is easy is the integration of RPA bots, APIs, business applications, and documents.

For how long have I used the solution?

I have been using Automation Anywhere for four years.

What do I think about the stability of the solution?

It has good stability. It's a 10 out of 10.

What do I think about the scalability of the solution?

The platform gives you an environment that you can easily scale within your company. The scalability is a nine out of 10.

How are customer service and support?

Their technical support is good, but it could be better.

How would you rate customer service and support?

Positive

Which solution did I use previously and why did I switch?

I have not used another RPA solution.

What was our ROI?

ROI is very good. We measure processes that we automate and calculate the reduced cost.

What's my experience with pricing, setup cost, and licensing?

It's the best RPA tool, but the pricing could be improved.

What other advice do I have?

Whether to use an API integration or an RPA solution depends on the use case. If there is a possibility of using an API integration, it could be better because the integration can be more secure. But if you have a legacy system where API integration is not possible you can use Automation Anywhere. It also depends on the expectations of the customer. Sometimes, the implementation via Automation Anywhere can be faster. If the customer doesn't have a lot of time and you need to deliver the solution, RPA could be the best solution.

And Automation Anywhere doesn't require any maintenance.

Automation Anywhere is one of the best tools on the market. It's a little expensive but if you implement it in your company, you should see return on investment.

Which deployment model are you using for this solution?

Public Cloud

If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?

Amazon Web Services (AWS)
Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
Buyer's Guide
Automation Anywhere
October 2024
Learn what your peers think about Automation Anywhere. Get advice and tips from experienced pros sharing their opinions. Updated: October 2024.
814,528 professionals have used our research since 2012.
Support Engineer at MIndfields Global
Real User
Saves us time and effort in HR and AR tasks, improving the performance of our teams
Pros and Cons
  • "Pulling data from web pages using Object Cloning has been an absolute delight."
  • "If the option were available to use the old generic-style variable type, it would be helpful."

What is our primary use case?

I have used AA to automate various business processes varying from HR and AR teams to Sales.

Starting with HR, we have automated various processes from auto-downloading the data and uploading it to a database without human intervention, to combining multiple file data into one.

For the AR team, we have automated the process to download data from the server and generate the AR report, then updating the dashboards for senior management.

For Sales, we created a form where the Bid Manager would update pursuit details and the tool would pull that data and then send the request to required teams for SPOC allocation.

How has it helped my organization?

For HR, the automated download and upload of data (every half hour) resulted in getting the latest performance data to the BPHRs in real-time, as per their access. This helped in saving the manual effort every time a report is asked for including the downloading and sharing of data, as per the access. This way, the BPHRs would directly log into the dashboard and see the data.

Similar effort savings were recorded in other processes as well. Automation of such tasks helped in clearing the bandwidth of the users and requestors alike and saved a lot of to and fro just asking for the latest data.

Automation also resulted in tracking, analytics, and defining a structure for the processes that would help in faster onboarding and easier handover.

What is most valuable?

Object cloning, Excel, web recorders, database, if-else, loops, and string are some of the most commonly used commands, by me.

Pulling data from web pages using Object Cloning has been an absolute delight. It is very accurate and runs flawlessly.

Up until v11, the Excel commands were very limited compared to what Excel has to offer. We had to use macros mostly, to cover up the gap and avoid using keystrokes. However, A2019 has Excel Advance, which has a lot more functions and covers that gap significantly. 

What needs improvement?

We are still exploring all the new features and functions of A2019, but one thing I noticed was that it has introduced variable type. While helpful at certain places, I miss the previous method, where one variable can handle any type include a string, numerical, or boolean value.

If the option were available to use the old generic-style variable type, it would be helpful. Now, I need to create one variable for holding a numerical value and convert it to a string value to display it on a message box, which is a little inconvenient. This is purely based on past experience. Once I get used to it, I might find it better and more convenient.

For how long have I used the solution?

I have been using Automation Anywhere for the last three years. Started with v10 to exploring vA2019, AA has come a long way with excellent features and updates with A2019.

Which solution did I use previously and why did I switch?

For the HR process, a macro script was created to download data. But the main requirement was that the screen should be locked. As in the working of the tool should not be visible to people around. Hence, the macro script was not working, on lock screen as expected. This is why we moved to AA.

We able to able to replicate the downloading of files and uploading it to database using object cloning and database functions provided by AA.

What was our ROI?

Most of our ROIs were calculated based on the FTE hours saved since the teams were internal. for some projects it was around 4 hours weekly to 13 hours weekly for others.

What's my experience with pricing, setup cost, and licensing?

The Sales team would take care about pricing, since other teams were also using AA. Licensing was modified based on the runners needed as per the projects. Number of developer licenses were fixed.

Which other solutions did I evaluate?

We had somebody to teach us about AA, so we directly started with it.

Which deployment model are you using for this solution?

On-premises
Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
Meindert Van Der Galiën - PeerSpot reviewer
Meindert Van Der GaliënInformation Technology Software Developer at a financial services firm with 501-1,000 employees
LeaderboardReal User

We have seen significant increases in productivity, accuracy of data capture and processing efficiency after implementing RPA in our Finance Department. RPA has opened up a significant portion of our workforce for more cognitive intensive task by eliminating the admin portion of menial repetitive tasks.

Group Head IT at a tech services company with 1,001-5,000 employees
MSP
Reduces complexity, provides a good user experience, and allows us to integrate it with our in-house solutions through APIs
Pros and Cons
  • "The ease of use for the end user and the very low complexity in trying to build a bot are the big factors for us. We are able to work on a project, identify a use case, come up with a design spec, and execute and build a bot within a span of six to eight weeks. In nine to ten weeks, we are able to go live, which reduced complexity. Once we go live, the user interface and the user experience are extremely good."
  • "Their bot runners could be made to handle multiple payloads at the same time because if I want to run multiple parallel operations, the number of bot runners that I have to buy just keeps increasing. It is adding to the cost. However, there is a possibility that we don't need that many bot runners, and we can run multiple operations in a bot runner. This would be a great addition to have."

What is our primary use case?

We are currently working on a vendor bill reconciliation process. It is in production now. We are also working on an incident management process for customer service. Within the customer services, there are four or five different processes that we are working on. All of them are incident management but for different categories at different levels. The next use case that we will be working on is bank reconciliation, and then we are planning to expand into HR for onboarding and recruitment. These are unattended robots. 

How has it helped my organization?

We are able to integrate it with other products through APIs, which we may not have thought about. For example, there are some in-house solutions that we have for which we have built APIs, and we're able to integrate those APIs with Automation Anywhere. We didn't expect that we'll be working on that but it happened.

What is most valuable?

The ease of use for the end user and the very low complexity in trying to build a bot are the big factors for us. We are able to work on a project, identify a use case, come up with a design spec, and execute and build a bot within a span of six to eight weeks. In nine to ten weeks, we are able to go live, which reduced complexity. Once we go live, the user interface and the user experience are extremely good.

What needs improvement?

Their bot runners could be made to handle multiple payloads at the same time because if I want to run multiple parallel operations, the number of bot runners that I have to buy just keeps increasing. It is adding to the cost. However, there is a possibility that we don't need that many bot runners, and we can run multiple operations in a bot runner. This would be a great addition to have.

For how long have I used the solution?

I have been using this solution for six months.

What do I think about the stability of the solution?

You get what you paid for. What it says on the tin is what you'll get inside. As a customer, you will not be disappointed. If you're thinking that you want to build rockets using Automation Anywhere, then you will be disappointed. As long as you know your business needs, the automation that you want to focus on, and you understand the product's functionalities in a good way, you will not be disappointed.

What do I think about the scalability of the solution?

Scalability depends on how many parallel processes you want to run. A bot runner basically runs a bot. How many bots can it run? How many of these need to run in serial? How many of these need to run in parallel? This information will determine how much you have to scale. Now, if you're willing to pay a lot of money and have multiple bot runners, that means for each and every bot runner, you can have multiple processes running at the same time. So, if you are willing to pay, yes, you can scale. It depends on your budget. The product works whether you're on 1 bot or 20 bots. The product just goes off and does its thing. That's not a problem.

If it is 1 bot that you're running once a day at 10:00 in the morning, then you need one bot runner. If you have 20 processes that you're automating and these 20 things have to run throughout the day at different points in time at 10:00, 12:00, or 2:00, you can still run them with one bot runner. In those use cases, scalability is not a problem. Scalability becomes an issue when you have multiple processes. If a reconciliation process needs to run along with the general ledger balancing, month-end closing, and everything else, and all of them need to run at the same time, then you're looking at about 10 bot runners running 10 different bots at the same time. If you're willing to pay, you can get what you want, but it becomes a very expensive affair.

We have 15 to 20 people who are touching the application for various purposes. We have business analysts, developers, testers, and the external implementation team. We also have business users.

Which solution did I use previously and why did I switch?

I have used both UiPath and BluePrism in my previous organizations. Automation Anywhere gives me the flexibility for both on-prem and SaaS, and the difference is not huge for me in terms of performance, security, and all that stuff. It gives me the flexibility, but honestly, on paper, all these three products pretty much do the same. There is a plus or minus 5% difference here or there, but you'll not go wrong with any of these products.

How was the initial setup?

The initial setup was very straightforward. There are specific things that they ask in terms of the environments that we need to build in our typical Windows server, that is, what kind of memory and what kind of processing capability we require. I can't talk from the SaaS perspective because we have an on-prem deployment, but giving on-prem equipment based on the defined specs is pretty much child's play. There is nothing complex about it. It is very easy for developers who understand the platform. You can quickly roll out something and get it live, but you need to understand a lot of logic and the complexity behind the applications such as ServiceNow, Workday, Salesforce, etc. 

What about the implementation team?

We started off with an implementation partner, and our experience with them was good. They had about three people in their team, and we had our business people who were giving the requirements. We also had our technology people who were basically acting as the bridge between our business people and their developers.

What was our ROI?

We are expecting a significant ROI by the end of the year. 

What other advice do I have?

From a business angle, understand what is it that you need. Where do you see inefficiencies? If you're going to fix inefficiencies that are going to be fixed as part of a larger company-wide transformation program, then use the transformation program and fix those inefficiencies as part of the existing solution. If you think that that larger transformation program is not going to touch some places or if that larger transformation program will touch some of these inefficient areas but not in the near future, and you want some immediate wins, then going in for an RPA tool is a good decision.

At the end of the day, the business needs to be aligned with why you're making the decision, and where and what is your priority? What is your sense of urgency with respect to the places where you're implementing it. For example, in my office, we are working on customer service. There is a massive transformation program going on right now, but that transformation program is touching sales, marketing, finance, and all those areas. It is not touching customer service at all, but customer service has its own inefficiencies. So, we introduced automation in customer service because it's not being touched by the transformation program, and we don't want to keep waiting to gain the ROI of whatever we can get or the reduced cost we'll get from customer service. For example, if I'm going to implement a massive cloud ERP like Oracle or SAP, then I will fix the process as part of that cloud ERP implementation and not wait for a bot to be developed.

From a technical perspective or an integration perspective, use an API to directly communicate between the apps, if you can. You don't need a bot or an RPA to do what an API can do.

I would rate Automation Anywhere an eight out of ten.

Which deployment model are you using for this solution?

On-premises
Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
reviewer1467657 - PeerSpot reviewer
Senior Software Engineer at Athena Global Technologies Ltd
Real User
Helpful customer portal, and the interface is suitable for business users without technical experience
Pros and Cons
  • "By using its AI & ML capabilities, we have solved many problems for our clients."
  • "I suggest having more ways to perform string manipulations and string operations, instead of just what is pre-defined in the V11 tool."

What is our primary use case?

We use Automation Anywhere to implement robotic process automation solutions for complex and time-consuming scenarios, especially legacy systems, SAP, & mainframes.

I have recently used Automation Anywhere successfully for a system that is very old, and didn't even have API support. In fact, the creators are no longer providing support for their product, but we successfully implemented the solution and helped the client to reach their customers.

The other use case we have implemented is for invoice processing, where there are a number of templates available. 

How has it helped my organization?

AA helped our clients to achieve their goals faster and more efficiently, also reaching ROI very quickly. We, as an organization, now have a very positive image from our clients' perspective by suggesting Automation Anywhere instead of their competitors. This product has helped them to implement RPA in their organization.

In addition to providing services to our clients, we have used AA in HR management and the payroll processes, where it helped our employees to get rid of tedious and repetitive work. Our employees are engaged in better and more productive tasks compared to the past.

What is most valuable?

Automating Mainframes, Legacy systems, SAP applications, IQ Bot, & Natural language processing abilities are its strong points. By using its AI & ML capabilities, we have solved many problems for our clients.

No other tool is as stable as Automation Anywhere, considering the ML & AI capabilities & ease of use.

Automation Anywhere's interface is pretty awesome and easy to use, even for a business user. The dashboard & Bot analytics are very clear, even for a guy without any technical knowledge. 

What needs improvement?

I still believe there is a long way to go when it comes to ML & AI capabilities, though Automation Anywhere is the leader here in the market.

A2019 is awesome with its features but I don't find it as stable as v11.

I suggest having more ways to perform string manipulations and string operations, instead of just what is pre-defined in the V11 tool. 

I would like to have a buffer-type thing where the bot should throw an exception to the production support team when it is looping through a record.

Date operations can be improved without using VS script. 

For how long have I used the solution?

I have been using Automation Anywhere for the past four years.

What do I think about the stability of the solution?

The solution is pretty stable but A2019 can be improved. 

What do I think about the scalability of the solution?

The scalability is the best of all the RPA tools that I have seen.

How are customer service and technical support?

Their technical support is the best. I always find the best solutions in the customer portal.

Which solution did I use previously and why did I switch?

I did not switch from another tool. Instead, I select AA as per my client's requirements. That said, my choice is Automation Anywhere any day.

How was the initial setup?

The initial setup is very simple and straight forward.

What about the implementation team?

We implemented using our in-house team. 

What was our ROI?

Our ROI is 70% annually.

What's my experience with pricing, setup cost, and licensing?

The pricing is reasonable and one can achieve ROI faster when compared to other tools.

What other advice do I have?

Automation Anywhere is your best choice if you want to implement RPA.

Which deployment model are you using for this solution?

Private Cloud

If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?

Microsoft Azure
Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
reviewer1467651 - PeerSpot reviewer
Technical Architect Associate Manager at Sprint Nextel
Real User
Saves times, reduces errors, and decreases dependency on human resources
Pros and Cons
  • "In particular, with our requirements, we have seen reduced dependency on the workforce and we had proper execution of our business process."
  • "The product should improve on Voice Recognition and IoT pretty soon, as this is the next big thing in and I would like to see this upgraded in the next release."

What is our primary use case?

The primary use case was related to automating a daily job, which involves a lot of manual effort and was error-prone. We did involve RPA to automate the job and also have a pretty useful notification system in place too.

We had a requirement of pulling in data from a location, dumping it all into some spreadsheets, and then applying logic. Once that is complete, the distribution also needs to be controlled, and we have achieved all of this by implementing RPA.

There are also use cases for us where it is still a work in progress, including tasks in finance/accounting, and HR as well.

How has it helped my organization?

AA has helped our organization to improve productivity with less manual dependence. It has come up with certain paradigms in RPA that largely reduce human efforts.

The use case that is mentioned above had a dependency on three FTE on a daily basis to process data for us, and implementing RPA has helped us save this effort. 

There have been processes that were tedious and had dependencies on resources, as well as being error-prone. The involvement of AA has reduced problems to a considerable extent.

What is most valuable?

RPA is a feature that really helped eliminate errors during the execution of structured business processes. In particular, with our requirements, we have seen reduced dependency on the workforce and we had proper execution of our business process.

It has also opened doors for an intelligent notification system as well, with the help of which, we are getting the proper input from the different stages of our program.

Cognitive Automation helps by self-improving, using AI and ML for complex data.

Altogether, these important features help to form the organization as a digital force.

What needs improvement?

The product should improve on Voice Recognition and IoT pretty soon, as this is the next big thing in and I would like to see this upgraded in the next release.

This is the age of Voice Recognition where systems like Alexa and Cortana are ruling. I would love to see certain features for these.

In addition to this, there should also be a community version that will be able to provide support without a cost. This will make sure that the outreach for Automation Anywhere would increase up to a considerable extent.

For how long have I used the solution?

I have been using the solution for approximately one year.

What do I think about the stability of the solution?

The solution is quite stable. I have used it for features like RPA and cognitive intelligence and didn't find any instability.

What do I think about the scalability of the solution?

This is certainly scalable and the support is quite good too.

How are customer service and technical support?

They have pretty decent customer service support. I had reached out a couple of times and I found them decent and knowledgeable. In addition, they have a good SLA too.

Which solution did I use previously and why did I switch?

Other than evaluating UiPath, I have not used a different RPA solution.

What was our ROI?

The ROI is pretty good. I have used it in one of my use cases where I have a dependency on three FTE, and I was able to reduce it by a considerable margin.

Which other solutions did I evaluate?

UiPath was the option that I was evaluating but ended up choosing Automation Anywhere.

Which deployment model are you using for this solution?

Private Cloud

If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?

Microsoft Azure
Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
reviewer1460628 - PeerSpot reviewer
Technology Lead at Infosys Technologies Ltd
Real User
Enables us to set down sharp rules of validations which cleared out unnecessary manual interventions
Pros and Cons
  • "The addition of excel advanced to directly append worksheets, add formulas, etc was very beneficial and made the code development faster."
  • "We had a few setbacks because of bots getting queued and unable to force delete a task bot which kept persisting in the control room. These features should be included in future releases which will be highly beneficial."

What is our primary use case?

The use cases I have worked on made use of automated flow across multiple applications along with processing Excels and emails. We were also able to leverage a single tab for processing the entire flow of the record across three different applications. We also used the Analyze package to view the Business dashboard in the dev environment. The only drawback was that the export of the BI dashboard to the other environments is not yet available. The environments used were dev, staging, and production. The bots were exported out and imported into each environment.

How has it helped my organization?

Automating a tedious manual process has helped to reduce manual work and the time taken to process the records. It has also eliminated a great deal of errors because of manual processing. Since the manual process was being automated, we were able to set down sharp rules of validations which cleared out unnecessary manual interventions. Automation has also enabled uniform delivery to the customers with the emails being sent way ahead of time. This has greatly improved product delivery from our end.

What is most valuable?

The addition of excel advanced to directly append worksheets, add formulas, etc was very beneficial and made the code development faster. 

The usage of steps helped in the segregation of code blocks making it more readable and understandable. The usage of keystrokes in A2019 was much better than in v11. Also, the direct inline usage of the python scripts enabled s to handle various manual processes. 

Using the email and the file triggers were very helpful as we were able to directly execute the bots on the trigger.

What needs improvement?

We had a few setbacks because of bots getting queued and unable to force delete a task bot which kept persisting in the control room. These features should be included in future releases which will be highly beneficial. Also when the upgrade happened from .14 to .15, it did not allow for the existing task bots to be checked in. The upgrades should work seamlessly to enable high efficiency of the AA product.

We need the Business dashboard to be exported to other environments. Also for the availability of G-Suite package in the enterprise edition.

For how long have I used the solution?

I have been using AA for six months.

What do I think about the stability of the solution?

A2019 needs a few more upgrades to make it more stable and robust but the AA support to handle the shortcomings has been great which has enabled us to make full use of the product.

What do I think about the scalability of the solution?

A2019 is highly scalable and there is a lot of scope for upgrades.


How are customer service and technical support?

Technical support was prompt and we were able to resolve most of our issues quickly

Which solution did I use previously and why did I switch?

Earlier, I had used v11.3 of Automation Anywhere.

How was the initial setup?

The initial setup was complex because of the confusion with the Pure cloud version. 

What about the implementation team?

In-House

What was our ROI?

Our ROI is high.

What's my experience with pricing, setup cost, and licensing?

There was a little confusion in terms of the setup costs for the pure cloud version because it was a bit misleading when we understood that all the Control rooms and the bot creators and runners would be on the cloud. The provisioning for the bot agents was not understood immediately.

What other advice do I have?

A2019 is a very good product, there are still some upgrades to be completed, like the functionality of the GIT repository, G-suite package in the enterprise edition. One more advice would be to ensure seamless upgrades so that our current development is not hampered.

Which deployment model are you using for this solution?

Public Cloud

If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?

Google
Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
reviewer1460613 - PeerSpot reviewer
Senior Software Engineer at Infosys Technologies Ltd
Real User
Feasible and easy to understand, even for non developers
Pros and Cons
  • "AA provides multiple features such as Windows actions, Database actions, Conditional Actions, Files/Folder Actions, Loop actions, Internet actions, and Clipboard actions. I have used mostly all of these features."
  • "AA has many features but the issue is with the loss of overhead on computing resources. For example, if the bot is encrypted, the bot should decrypt it first then act accordingly. If there are issues with the logic in the bot, there will be a lot of computer memory overload. There should be an additional feature for cloud functionality."

What is our primary use case?

Our primary use case is for invoice processing. It's a constructive tool that eases my work in desktops as well as web automation. The basic idea is to fetch the data from an Excel and use it as input for the desktop app and then the end result will be used as output and restored back in Excel to create records. There are innumerous functions available in the tool such as creating meta bot, keystrokes, error handling, email automation and many more. The repository is very manageable. The tool is quite feasible and easy to understand even for non developers.

How has it helped my organization?

My organization has many projects that use RPA tools for their use cases such as Ui Path, Workfusion, Blue Prism and Automation Anywhere. I have been working on a project that uses Automation Anywhere. AA has been a useful tool after a lot of research among business analysts and developers. Since many of my company's employees are trained in AA it is set to be a prodigious tool. Many of our tasks are automated using AA and due to ease in handling, it becomes the first choice in terms of RPA tool.

What is most valuable?

AA provides multiple features such as Windows actions, Database actions, Conditional Actions, Files/Folder Actions, Loop actions, Internet actions, and Clipboard actions. I have used mostly all of these features. The one feature which I found interesting is Internet actions. Compared to other RPA tools available in the market, AA is highly encrypted. On the cloud and virtual machines, it is highly scalable. Unattended automation is a key feature in AA. It serves as a tool that gets easily integrated with other platforms. Quick coding is what attracts me.

What needs improvement?

AA has many features but the issue is with the loss of overhead on computing resources. For example, if the bot is encrypted, the bot should decrypt it first then act accordingly. If there are issues with the logic in the bot, there will be a lot of computer memory overload. There should be an additional feature for cloud functionality.

Also, there should be an improvement done in Citrix automation.

There should be a bit of a pricing cut down as other RPA tools charge only for bot runners. If any new features been introduced it would be a delight for many developers like me.

For how long have I used the solution?

I have been using Automation Anywhere for almost a year.

How are customer service and technical support?

It was quite informative and helpful.

How was the initial setup?

The initials steps are quite straightforward and the support desk has been helpful.

What about the implementation team?

I have implemented through in house only. But the vendor team helped us in developing use cases.

What's my experience with pricing, setup cost, and licensing?

I would like to highlight that AA has a bit more pricing range compared to other RPA tools. AA charge for control room. They charge for bot runners.

Which deployment model are you using for this solution?

Public Cloud

If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?

Other
Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
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Updated: October 2024
Buyer's Guide
Download our free Automation Anywhere Report and get advice and tips from experienced pros sharing their opinions.