We have so many use cases. One of them is in finance and accounts. We have customer billing portals where there are invoices and purchase orders. The bot goes through these and gives a roll-up of the billing numbers. It goes through each customer portal. One example of a customer is IBM. It goes to the IBM portal, it logs in with bot credentials to SAP Ariba, opens an invoice and matches the purchase order items with that invoice, line by line. It then posts that invoice for billing purposes in that customer billing portal.
Global Intelligent Automation & Transformation Leader at a tech company with 5,001-10,000 employees
MetaBots' reusable drag-and-drop code helps business users save time
Pros and Cons
- "MetaBot is the most valuable feature. Other products have robotic functionality but MetaBot is a kind of functionality by which code is created... so business users who do not have coding knowledge can drag and drop."
- "There is room for improvement when this application is used in a Citrix-based environment."
What is our primary use case?
How has it helped my organization?
With the above bot in place, the cash-collection process will actually improve.
One of our other use cases is that in our general ledger process, our accountant was actually doing cash-to-bank reconciliations. He was going into SAP, downloading the open items, and then going into the bank statements and comparing the balances. By using Automation Anywhere, we were able to automate this process and now a bot is actually working as a bookkeeper and it's trying to close all the open items of the previous month and the current month. It ensures that the unidentified balance between the bank and the SAP balances is zero.
That cash and bank reconciliation is part of our book-closing process. It used to take 20 days for books to be closed. It now takes between ten and 12 days to close the books. That's an eight-days reduction and that's because of only one activity we have automated.
As we speak, we have automated general entries and the AR reconciliation process as well. The time needed for our month-end close has been reduced.
What is most valuable?
MetaBot is the most valuable feature. Other products have robotic functionality but MetaBot is a kind of functionality by which code is created. For example, if you log in to the SAP Ariba portal and the MetaBot functionality is used, then whenever anyone within our company has to use the SAP Ariba portal, they will not need to code the process again. It will become a drag-and-drop functionality so business users who do not have coding knowledge can drag and drop. Out of ten steps, that user is able to drag and drop six of them to MetaBot. He is left with only four steps that need coding. It saves a lot of time, but these functionalities cannot be achieved overnight. You have to invest time and energy, create a set of libraries.
What needs improvement?
There is room for improvement when this application is used in a Citrix-based environment.
Another thing I have noticed is that the previous version does not have log functionality. If an external audit is happening, those logs are not available to show what changes have happened in the application. But in the new version they improved it and now those logs are available. So when our external audit came, we were able to demonstrate that whatever changes are happening in the application are getting logged somewhere and saved for future reference. In the future, if any fraud happens, we'll be able to backtrack that fraud into that application.
Buyer's Guide
Automation Anywhere
October 2024
Learn what your peers think about Automation Anywhere. Get advice and tips from experienced pros sharing their opinions. Updated: October 2024.
814,560 professionals have used our research since 2012.
What do I think about the stability of the solution?
Stability is good, but it totally depends on the kind of infrastructure the organization is using. If the organization using Automation Anywhere has a sound infrastructure, the stability is good. But if the infrastructure keeps changing, then the application becomes a little erratic.
What do I think about the scalability of the solution?
Scaling is very easy. We were able to scale it up very easily.
For 2018, we thought of doing eight projects, but we completed 25. We're definitely planning to scale up, but scaling up does not depend on Automation Anywhere. It actually depends on our organization's strategic plan, and how fast we want to do it. As an organization, we want to be a tortoise in the journey, rather than being a hare. We want to have a consistent pace of implementation. Initially, we were like the hare and did some extra implementations, but now we are trying to match it up with the pace of the organization. Sometimes, too big a change can rock the boat, which we don't want to do.
But equally, we were able to demonstrate that this application can do wonders for the organization, help us to digitally transform the way we're working, and introduce a new way of working to any organization. Now, humans have started adopting bots as their new team members.
How are customer service and support?
Automation Anywhere has a very nice support team, and it's just a call away. You don't have to log tickets, although that functionality is also available. I have a dedicated person at Automation Anywhere. I can call her at 12 am and she will pick up and ensure that the issue is prioritized and solved the next day for me. I like the way that is done. It doesn't cause me sleepless nights.
How was the initial setup?
The initial setup is straightforward. They have a guidebook to help our IT infrastructure team to set it up. It was very easy. Anybody who does not come from a software background could read it and would be able to install the application and start using it. I have done it myself and I don't have a technical background. It's like downloading Microsoft Word and using it. It's very simple.
Our deployment took three months.
Our implementation strategy is PDCA: Plan, Do, Check, Act. We planned this implementation, and then did it. We then checked whatever was not done correctly in the first instance and acted on it to complete the implementation. We believe in having a very simple approach. We planned to do automation using Automation Anywhere and then we acted on it. Then we checked that out of, say, ten milestones, we were able to close seven of them. We acted on completing the other three milestones.
What's my experience with pricing, setup cost, and licensing?
They're very flexible around pricing and licensing.
Which other solutions did I evaluate?
We evaluated:
- Automation Anywhere vs Blue Prism
- Automation Anywhere vs UiPath
- Automation Anywhere vs NICE
- Automation Anywhere vs WorkFusion
However, the Automation Anywhere payment plan, the flexibility they have shown, and the customer service support were fantastic. At a customer service level, we don't want to buy a product and then struggle with the support they're providing.
What other advice do I have?
Go slow. Don't rush into things. Try to adopt this implementation around the business strategy your organization has. Don't follow other organizations blindly. Have a digital policy around adopting this technology. Have a Chief Digital Officer, who is able to understand this and then internally sell it.
Don't go with a "big bang" approach, but rather, go with the right test use cases, and then try to actually solve a complex business challenge through this implementation. Don't implement it just for the sake of it. For example, when we implemented it our focus was not to implement robotics. Our focus was to use this technology to solve a complex business problem so that it makes a meaningful difference in the lives of people who are doing that process daily.
For example, now a bot is able to do customer billing for us and we are able to collect fast. It directly impacts the revenue. On the other hand, if the cycle closing month-end is fast, my CFO has more time for his final quarter closing. He has more time to go through what didn't go well, rather than struggling to close the books and not having time to do an analysis and get insights into what actually works. So we are trying to solve complex business challenges. We're not here to implement robotics.
We could use any technology but, up until now, this technology has helped us.
We have ten-plus users of this solution in the roles of bot manager and bot runner. There are eight people responsible for implementation and deployment and they are solution architects.
Disclosure: PeerSpot contacted the reviewer to collect the review and to validate authenticity. The reviewer was referred by the vendor, but the review is not subject to editing or approval by the vendor.
Technical Consultant at PT. Mitra Integrasi Informatika
Flexible, improves productivity and creativity, and provides good security for company credentials
Pros and Cons
- "Having a cloud-based deployment provides more flexibility because we just need an internet connection for connecting the agent into the AA cloud."
- "For the short term, in this pandemic era, they should have a feature to write and save directly into Word documents, Office 365, or Google Docs."
What is our primary use case?
We use automation for a tax invoice process, finance process, and human resource process.
In the tax process, it collects all tax invoices from a folder, then AA reads a QR code on the document to confirm, then extracts it to an Excel sheet for the success process and failed process.
For finance, AA calculates the tax type on each project. After that, AA inputs the data into the ERP system for further processing.
For the HR department, AA will shortlist the candidates on the portal. It will then send an email to qualified candidates to follow further instructions for testing. Then, AA will collect the results of the test and send them to the HR staff to process further.
How has it helped my organization?
On the tax, finance, and HR processes, AA will automate collecting documents, then extract them into an Excel file, and also do the confirmation using a QR code. In the past, these processes were completed by three or four staff over one to two days. Using automation, these processes are completed in between one and two hours, using one robot. With these savings in time, the staff can do more in other areas.
These advantages improve staff productivity and creativity. It also means that they do not need more overtime. As a result, it will impact positively on the company overall.
What is most valuable?
It's a cloud-based solution, so we do not need any on-premises server. Having a cloud-based deployment provides more flexibility because we just need an internet connection for connecting the agent into the AA cloud.
For a few workflow processes that need credentials, AA provides more security for this. Their encryption is to ensure that our credentials are always secure and cannot be accessed by unauthorized people.
The dashboard can be accessed by several roles. User monitoring, for example, can view the dashboard, watch how many robots have failed, and other stats, but they cannot change how the robot works.
What needs improvement?
For the short term, in this pandemic era, they should have a feature to write and save directly into Word documents, Office 365, or Google Docs. As it is now, it can only save to Excel files.
In the long term, in the cloud era, it would be great if they had an API or connection into other cloud services, such as SaaS, IaaS, or PaaS. This would mean that their automation ecosystem would be more complex, helping to improve our productivity and creativity.
For how long have I used the solution?
We have been using Automation Anywhere for about a year.
What do I think about the stability of the solution?
Stability-wise, this is a good product.
What do I think about the scalability of the solution?
The scalability is good.
How are customer service and technical support?
We have not yet tried to contact technical support.
Which solution did I use previously and why did I switch?
Before AA, all of our processes were done manually.
How was the initial setup?
The initial setup is straightforward, as this is a cloud-based deployment.
What about the implementation team?
We implemented using an in-house team.
What was our ROI?
Our ROI is approximately USD $40k to $50k.
What's my experience with pricing, setup cost, and licensing?
The cost of this solution is a little bit high, but it is worth the price.
Which other solutions did I evaluate?
We evaluated UiPath before choosing Automation Anywhere.
What other advice do I have?
So far, all the features and services match today's technology, and we expect it will remain current for at least the next two to three years. I hope that they keep this great work on RPA.
Which deployment model are you using for this solution?
Public Cloud
Disclosure: I am a real user, and this review is based on my own experience and opinions.
Buyer's Guide
Automation Anywhere
October 2024
Learn what your peers think about Automation Anywhere. Get advice and tips from experienced pros sharing their opinions. Updated: October 2024.
814,560 professionals have used our research since 2012.
President at PAVAJ LLC
Helped multiple clients to save a lot of data entry time and have automated almost every repetitive tasks
Pros and Cons
- "Automation Anywhere helped our organization to get our training and implementation needs successful by providing both community edition and partner edition. Automation Anywhere seamlessly handed off exceptions to employees from Automation Anywhere bots."
- "Also, the Master certification should be provided free of cost for partners. More practical samples and examples of bots using new features in A2019 should be available in people Documentation. A2019 presentation material for proposing A2019 as an RPA choice should be provided to partners."
What is our primary use case?
Automate Business processes pertaining to various business units. We used Automation Anywhere Control room and different versions of AA 10.x and AA 11.x to deliver Robotic Process Automation Solutions for different clients. Automation Anywhere helped multiple clients to save a lot of data entry time and have automated almost every repetitive task. AA control room helped to manage the operations of both Attended and UnAttended automations and have helped a continuous run of the bots saving hundreds of thousands of dollars.
How has it helped my organization?
Automation Anywhere helped our organization to get our training and implementation needs successful by providing both community edition and partner edition. Automation Anywhere seamlessly handed off exceptions to employees from Automation Anywhere bots. It helped to better manage Automation Anywhere bot capacity, as well as to reuse and repurpose the bots in the cloud.
It helped in Monitoring Automation Anywhere bot progress and report on bot usage and value in the form of Insights provided instant details of the savings and work in detailed analytical charts.
What is most valuable?
A 2019 dual-mode is very useful and the Control room type of setup for use of A2019 Client is very useful as it eliminates disconnection issues. Also, the broad range of Commands and elimination of the need for Metabots is also very helpful in Automating the increased number of variable types cover an expanded range of web and window components.
Bot insights and IQ bots are both valuable features if implemented in a cost-effective way for larger enterprises, Bot insights provide analytical details of the ROI that is generated by running bots and IQ bots help to automate document processing in an intelligent way minimizing the cost of document processing and hence saving a lot of employee time and money for any enterprise with a large volume of pdf data.
What needs improvement?
Version A2019, the Number data type variables should be available to display in "Message Box" command. This will help in debugging. At the present, a type conversion is needed to display it in the message box. There should be an efficient way to integrate AA 11.x. meta bots into AA2019.
Also, the Master certification should be provided free of cost for partners. More practical samples and examples of bots using new features in A2019 should be available in people Documentation. A2019 presentation material for proposing A2019 as an RPA choice should be provided to partners.
For how long have I used the solution?
I have been using AA for six years.
How are customer service and technical support?
Excellent
How was the initial setup?
Straight Forward
What about the implementation team?
7
Which deployment model are you using for this solution?
Hybrid Cloud
If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?
Microsoft Azure
Disclosure: I am a real user, and this review is based on my own experience and opinions.
Deputy Manager - Automation, Business Transformation at a performing arts with 10,001+ employees
The option to use the Python Script has been very helpful
Pros and Cons
- "There are many features of Automation Anywhere that were found to be most valuable like WLM, PDF integration, Advanced Excel Commands, Terminal Emulator and its commands, Interactive Forms building features of A2019 which helped us in developing UI for our front office automation and integrate it with multiple rest APIs."
- "We noticed slowness in a few of the commands like Object Cloning, Web Recorders, etc. on which Automation Anywhere can work to make it more robust. There are improvements required in the WLM solution provided by AA, which can make it a more robust queuing system and the system should retry by itself in case of failure due to system error."
What is our primary use case?
We used AA for all of our healthcare clients for multiple use cases. We have automated most manual steps of Claim Adjudication, Claim Pre-Work Validation, Overpayment Recovery, Triaging, Quoting Census, etc.
In the front office side, we have automated Provider Calls as attended solution which helps Agents to take calls hassle-free while Bots gather the required information from multiple applications. We have automated KFI process where AA OCR identifies the CMS1500 form run it through IQ BOT and further post it on the target application.
How has it helped my organization?
By automating most of our LOB's on the healthcare side and putting it on production, we have saved millions of dollars and were also able to achieve FTE benefits. It has improved our quality, AHT, and was also able to achieve target TAT and SLA.
We have successfully processed 10 million claims through unattended BOTs. We also saw significant improvement in Agent performance for provider calls where we deployed attended Bots. Overall, Automation Anywhere has been great for us and helped us in generating revenue as well. We had recognized by Automation Anywhere as Innovation Partner of the Year - 2020 in Payer Segment which helps us in selling our solutions to new healthcare clients.
What is most valuable?
There are many features of Automation Anywhere that were found to be most valuable like WLM, PDF integration, Advanced Excel Commands, Terminal Emulator and its commands, Interactive Forms building features of A2019 which helped us in developing UI for our front office automation and integrate it with multiple rest APIs. The new features which were introduced in A2019 like Data Table, custom DLL, IBM Watson Speech to Text, IQ BOT, Document Extractor has been impressive. The option to use the Python Script has been very helpful.
What needs improvement?
We noticed slowness in a few of the commands like Object Cloning, Web Recorders, etc. on which Automation Anywhere can work to make it more robust. There are improvements required in the WLM solution provided by AA, which can make it a more robust queuing system and the system should retry by itself in case of failure due to system error. There should be the option of selecting credentials by passing variables and not just limit it to selection. Retry mechanism should be included in Enterprise 11.x version which helps developers to reduce the number of lines of code.
For how long have I used the solution?
I have been using AA for 4.5 years.
What do I think about the stability of the solution?
Whatever product they launch they make sure that it is 99.9% stable. The stability of this solution is pretty high.
What do I think about the scalability of the solution?
It is scalable for sure and has the capability of becoming the world's number one RPA tool.
How are customer service and technical support?
It was nice interacting with CS/tech support. Most of the time they resolves issues within 24 hours.
Which solution did I use previously and why did I switch?
Before AA, we tried a few other RPA tools but those have few challenges in terms of security and interaction feasibility after the AA worked for us nicely.
How was the initial setup?
The initial setup is straightforward and does not necessarily requires technical knowledge.
What about the implementation team?
In our case it was both. The level of expertise was 9 out of 10
What was our ROI?
We saved millions of dollars and had FTE benefits.
What's my experience with pricing, setup cost, and licensing?
The licensing model and cost are very impressive. Now, you do not have to worry about infra setup cost like Server, Database as it comes free of cost with the A2019 cloud version.
Which other solutions did I evaluate?
We evaluated BP, UiPath, Pega, etc.
What other advice do I have?
One word for Automation Anywhere keeps shining and helps your customers/partners to automate & gain more.
Which deployment model are you using for this solution?
On-premises
Disclosure: My company has a business relationship with this vendor other than being a customer: HGS is a Premium Partner of Automation Anywhere and have collaborated to resolve/automate our processes.
Solutions Architect at Reveal Group
The pre-built bots on the bot store help reduce the development time and effort
Pros and Cons
- "Automation Anywhere is stellar and the pre-built bots on the bot store help reduce the development time and effort. The IQ Bot solution can read from scanned images and documents which has hugely benefited the mortgage processing team."
- "IQ Bot should have an easier way to tag the document's source after extracting information from the document. (Which group does the document or a transaction belong to)."
What is our primary use case?
Automation Anywhere Enterprise RPA was used in conjunction with Automation Anywhere IQ Bot and Automation Anywhere Bot Insights to reduce the time taken to process a mortgage application by automatically verifying the applicants, the address, title, and scheduling a settlement meeting. The automation solution extracted information from or entered data into more than six applications including four major bank web applications. The environment included a Control Room server, an IQ Bot server, a bot runner machine, all running windows server 2012.
How has it helped my organization?
Automation Anywhere is stellar and the pre-built bots on the bot store help reduce the development time and effort. The IQ Bot solution can read from scanned images and documents which has hugely benefited the mortgage processing team.
The professional services team at Automation Anywhere helped in designing and architecting the solution effectively and their modular approach to the solution meant, the solution could be tested for user acceptance in stages. It helped the team provide early feedback and suggest changes to optimize the automation solution.
What is most valuable?
There are several valuable features :
(1) Validate the data extracted from digital and scanned documents.
(2) Schedule the bots to run at specified intervals and report on the execution status.
(3) Ability to resume automation from intermediate states in case of exceptions.
(4) Ability to introduce human in loop for making decisions without requiring the mortgage application to be started again.
(5) Reporting on straight through processing, exceptions and failure.
(6) Business user friendly interface, easy-to-learn tools and availability of on-demand training for free.
What needs improvement?
There are some areas that the product can be improved :
(1) Better exception handling mechanism.
(2) Parallel processing of branches to improve execution time.
(3) IQ Bot: An easier way to tag the document's source after extracting information from the document. (Which group does the document or a transaction belong to).
(4) Better integration with external data sources for Bot Insights.
(5) Advocating and encouraging use of queues and device pools by providing implementation details with success rate and support from services for the same.
For how long have I used the solution?
I have been using AA for 1.5 years.
What do I think about the stability of the solution?
V11 is very stable.
A2019's stability is yet to be determined but most usecases would not have any trouble being automated in A2019. It is more robust in terms of feature availability and bot code maintenance.
What do I think about the scalability of the solution?
Highly Scalable.
How are customer service and technical support?
Stellar.
Which solution did I use previously and why did I switch?
We used UiPath and Kofax Kapow.
How was the initial setup?
Not quite straightforward. Required support from Automation Anywhere Support team but that was made available at no cost.
What about the implementation team?
Vendor team and Automation Anywhere's Professional Services.
What was our ROI?
>80%
What's my experience with pricing, setup cost, and licensing?
Calculate the IQ Bot page count and usage.
Factor in the development as well as training time required for IQ Bot training and validation. The effort is easily underestimated.
Which other solutions did I evaluate?
We evaluated UiPath but Automation Anywhere's IQ Bot solution was the only fit for our use case at that moment. (UiPath was yet to unveil their "Document Understanding" product suite).
What other advice do I have?
The learning curve is less steeper compared to other automation products in the market.
Which deployment model are you using for this solution?
On-premises
Disclosure: I am a real user, and this review is based on my own experience and opinions.
Manager, Health Care Consulting at RSM US LLP
Reduces effort in Excel tasks that were previously done manually
Pros and Cons
- "We have a bot running on a computer that is doing manual tasks that we used to do."
- "It would be better to make it more user-friendly so that individuals with no experience can pick it up pretty quickly."
What is our primary use case?
Our primary use is a bot to look up accounts from Excel to the source system and entering it back into Excel.
How has it helped my organization?
We have a bot running on a computer that is doing manual tasks that we used to do. There is an initial setup time but pays off quickly.
What is most valuable?
I haven't done anything fancy yet, but the basics work for me for now.
What needs improvement?
It would be better to make it more user-friendly so that individuals with no experience can pick it up pretty quickly.
For how long have I used the solution?
We have been using Automation Anywhere for one year.
Disclosure: I am a real user, and this review is based on my own experience and opinions.
RPA Developer at OMFYS Technologies India Pvt.Ltd
Automated data scraping and form-filling saves time for both us and our clients
Pros and Cons
- "With the help of these features, we can automatically fetch data from invoices and websites, which is followed by the automated data entry into the webpage and ERP system."
- "The Recorder action in the A2019 Community edition is not supported."
What is our primary use case?
The primary use case of this solution is that we are automating repetitive processes such as daily currency calculation, data entry in the EPR system, email reading and sorting data, extracting data from webpages, and extracting data from invoices.
We also use automation for data massaging on Excel data, database connectivity, PDF data extraction, scheduling bots, and the validation of extracted data from webpage or invoices.
We use error handling to point out which of the bots are failing.
We are using v11, A2019, and IQ Bot.
How has it helped my organization?
With the help of Automation Anywhere, our organizational efficiency has increased. We have automated HR-related tasks such as CV shortlisting and salary slip generation processes. This has decreased our time consumption for these tasks.
We have also improved our clients' organizations by automating repetitive processes. With this, the ROI has increased and the overall time consumed by processes is reduced. We now use this manpower for other important tasks.
Human intervention is not required for most of the processes and also, they are auto-scheduled.
What is most valuable?
The most valuable features are data extraction and entry into webpages, extracting data from unstructured invoices, email sorting and attachment downloading, Excel actions, database connectivity, IQ Bot for extracting data from invoices, connectivity with ERP applications, as the REST and SOAP web services.
With the help of these features, we can automatically fetch data from invoices and websites, which is followed by the automated data entry into the webpage and ERP system.
Excel actions help us for automating work on Excel workbooks.
What needs improvement?
The A2019 Community version does not fully support Mozilla Firefox, as it has problems when you try to capture data from the Firefox window.
I would like to see more features added in the Community editions to improve developer hands-on practice.
When you try to capture an error snapshot in A2019, it's not capturing the proper data compared to V11.
The Recorder action in the A2019 Community edition is not supported.
If we refresh the window then it does not show the Chrome window title in the list. This only works on Internet Explorer.
For how long have I used the solution?
I have been using Automation Anywhere for the last two years.
How are customer service and technical support?
The technical support team was helpful at the time of installation and setup. Whenever we are stuck, the support team's help is very important.
Which solution did I use previously and why did I switch?
I haven't used an RPA solution other than Automation Anywhere.
How was the initial setup?
The initial setup was straightforward. With help of the Automation Anywhere technical support team, it is easy to set up.
What about the implementation team?
We implemented using the vendor team. The level of expertise is very good, and they help very well.
What's my experience with pricing, setup cost, and licensing?
The setup cost for this is onetime and licensing is based on your choice of product.
Which other solutions did I evaluate?
We evaluated Blue Prism and UiPath before choosing Automation Anywhere.
What other advice do I have?
Overall, the product is very good where the repetitive tasks are more in manufacturing industries and the finance department. It is the best solution for any type of industry to automate their repetitive process, leading to increased ROI and reduced time consumption.
Which deployment model are you using for this solution?
Public Cloud
If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?
Amazon Web Services (AWS)
Disclosure: I am a real user, and this review is based on my own experience and opinions.
Chatbot Developer at Infosys Technologies Ltd
Bots can run all day long which affects the overall budgets; the UI should be simpler
Pros and Cons
- "Tasks now don't depend upon the unavailability of certain employees/colleagues to be completed. Also, bots can run all day long which also affects the overall budgets."
- "Though the courses in the certification's learning hub are great and awesome, there is some more space for adding more explained contents."
What is our primary use case?
Our primary use case is to automate the Client's workflow of reading a ticket from ServiceNow and then assign it to different bots which in turn performs the validations of the tickets with respect to different regions of the client's parameters. After the completion of the validations, the bot will update the ticket as per it's status and then send the hourly output report to Client's operations team. In between, if the bot fails, system exceptions or some business exception scenarios, human team will do the rest of the task.
How has it helped my organization?
Automation Anywhere has improved my organization in the following ways:
1. Repetitive tasks have been automated and hence the employees work in crucial logical thinking processes.
2. Tasks now don't depend upon the unavailability of certain employees/colleagues to be completed. Also, bots can run all day long which also affects the overall budgets.
3. Centralized Backup, Security & Disaster Recovery, Bot Insights, Workload Management, ROI Calculator in COE Dashboard.
What is most valuable?
1. IQ Bot, Automation Lifecycle Management, Workload Management, Centralized Backup, Security & Disaster Recovery
2. Image Recognition and OCR activity
3. Drag and Drop activities eases the task to write codes.
4. Control Room is very useful for bot's activity insights
5. Easy to use activities and almost all the artifacts available in the official AA's docs and forums can solve complex codes.
6. Certification exams are too good and almost cover all the required knowledge to be sound in working with Automation Anywhere.
What needs improvement?
1. User Interface can be simpler.
2. Master Certification now paid (previously it was free of cost) which sometimes creates hesitation to go for it.
3. Though the courses in the certification's learning hub are great and awesome, there is some more space for adding more explained contents.
4. Citrix automation lacks the perfect end to end automation.
5. Web Automation fails when an automated Screen Resolution is changed to some other resolutions.
6. Pricing with respect to the competitors is more.
For how long have I used the solution?
I have been using AA for two years.
What do I think about the stability of the solution?
Performance is up to the mark with limited constraints of applications to be used. An application must be of a certain version provided by certain organizations and thus discontinuation of the said applications affects a lot while maintaining the bot.
What do I think about the scalability of the solution?
Scalability is very high. There's no limitation of the number of bots to be used simultaneously and in a single port/machine/ID.
How are customer service and technical support?
Technical Support provided almost all the solutions we had.
Which solution did I use previously and why did I switch?
We had used a different solution for the following prominent reasons:
1. Cheaper price for same type of tool.
2. Citrix Automations.
3. Unavailability of required configurations that supports Automation Anywhere
How was the initial setup?
Since the IT team and Infosec looked up for the setup, I don't have much idea about this.
What was our ROI?
Since the support for IE is discontinuing soon, we are now moving the base code to EDGE Chromium. ROI will be recounted after that. Previously as per the efficiency, we decreased the numbers from the process.
What's my experience with pricing, setup cost, and licensing?
The installation is a bit of hectic process and also the price is more in market compared to other competitors.
Which other solutions did I evaluate?
UiPath, Blue Prism, AssistEdge
Which deployment model are you using for this solution?
Private Cloud
Disclosure: I am a real user, and this review is based on my own experience and opinions.
Buyer's Guide
Download our free Automation Anywhere Report and get advice and tips from experienced pros
sharing their opinions.
Updated: October 2024
Popular Comparisons
Microsoft Power Automate
Tricentis Tosca
Blue Prism
Katalon Studio
OpenText UFT One
SmartBear TestComplete
Selenium HQ
ABBYY Vantage
Eggplant Test
Worksoft Certify
Tungsten RPA
Ranorex Studio
Buyer's Guide
Download our free Automation Anywhere Report and get advice and tips from experienced pros
sharing their opinions.
Quick Links
Learn More: Questions:
- What Is The Biggest Difference Between UiPath And Automation Anywhere?
- What are the licensing costs of Automation Anywhere?
- How good is Automation Anywhere for RPA processes?
- IBM digital business automation with UiPath vs IBM RPA with Automation Anywhere?
- What Is The Biggest Difference Between Automation Anywhere And Blue Prism?
- RPA Governance and Business Continuity requirements for a large multi-national corporate financial services provider
- What are common issues faced in automation of processes with Automation Anywhere using Legacy Application?
- How is Automation Anywhere compared to Microsoft Power Automate?
- How would you compare Celonis vs Automation Anywhere?
- RPA that Bots can run without centralized control?