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Manager - Finance at Sterlite Technologies Ltd
Real User
Scaling up bots can be done quickly
Pros and Cons
  • "Since our implementation, I can vouch for the fact that it is very easy to use. You do not need to know a lot of coding, even the business users, who have virtually no idea of coding, can easily operate it. They can run their bots and have the analysis ready for higher management. This is something which provides a great ease of use, and also in part why it is scalable."
  • "The initial setup was quite complex. We have faced an issue. During the initial implementation stages, it took longer than we expected. It affected our timelines to a certain extent."

What is our primary use case?

When we started using Automation Anywhere, it was the elimination of mundane tasks, to free up employees who were doing repetitive tasks, and to ensure they could do better quality work. So, we started off with the finance department, where we permitted our accounts payable, as in the billing process. Now, we have slowly moved on to other departments, like HR, quality, and projects.

What is most valuable?

Since our implementation, I can vouch for the fact that it is very easy to use. You do not need to know a lot of coding, even the business users, who have virtually no idea of coding, can easily operate it. They can run their bots and have the analysis ready for higher management. This is something which provides a great ease of use, and also in part why it is scalable.

Initially, once you have set up the solution and the implementation is done, then it doesn't take too long to scale up bots from one to a 100. Other than that, the professional services team (the customer support team and customer service manager) is committed to your success. This is a good sign, as they help us to achieve our business goals.

What needs improvement?

If it is in the cloud, then you have a lot of scope of doing it even faster because you spend a lot of time in installation of virtual machines (VMs) alone. So, they are coming out with that, which is good. 

I believe that if there is some functional expertise within the organization, this helps in improving the process timelines even more because our current architects are totally IT-based. If they have some functionalities, that would help in automating processes faster. If we want automate some Automation Anywhere processes, we have to do it from scratch. If they are already there, we can use and scale them, then when can customize them. This is something worth thinking about.

What do I think about the stability of the solution?

As of now, we have not seen any major problems. It's quite a stable product. It's reliable also because we have seen quite good straight-through processing. 

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What do I think about the scalability of the solution?

We quickly moved from one bot to 15 to 20 bots in about two or three months. I've seen other companies do even better and go to around 500 to 600 bots. So, scalability is something which is pro for Automation Anywhere always.

How are customer service and support?

I would break it down to two separate departments:

  1. The Professional Services, who help us in automating the processes, have been quite phenomenal. The support that has been given, not only automating, but also re-engineering of the processes for the better has been great. 
  2. Technical support is quite proactive. They have bettered their customer support portal. They made it better.

So, we have not faced any issues as of now in this regard.

How was the initial setup?

The initial setup was quite complex. We have faced an issue. During the initial implementation stages, it took longer than we expected. It affected our timelines to a certain extent. Once that was done, it was quite seamless. I think now that they are coming out with a cloud solution, this will help a lot in reducing the implementation duration. It will help future clients get results even sooner.

What other advice do I have?

As it has been a good experience until now. The product is good and helps in solving business problems. Because of the ease of use, I would definitely give it around an eight point five (out of 10). So, eight point five (out of 10) would be my number.

Disclosure: PeerSpot contacted the reviewer to collect the review and to validate authenticity. The reviewer was referred by the vendor, but the review is not subject to editing or approval by the vendor.
PeerSpot user
RPA Consultant at ITC Infotech
MSP
You can automate whatever you do manually and day-to-day things work
Pros and Cons
  • "As for the stability of the product, we can use it in any use cases or to automate anything, like manufacturing or for the banking sector. We can automate all things. The stability is quite good. It is easy to use and user-friendly. You can automate whatever you do manually and day-to-day things work. We can automate repetitive tasks as well."
  • "IQ Bot is pretty good, but we can only run a maximum 150 documents."

What is our primary use case?

It has made our life easier during the interim process with what we do in the banking sectors.

How has it helped my organization?

I'm in the banking sector, so there will be some data to be extracted from web applications that I have worked on and SAP automation suite too. There was an interim process where we extracted the data using Automation Anywhere. It is quite easy. Before, there was about four to five resources to extract it. Now, with automation, this has helped us reduce the time to two to three minutes, then the work will be done. That is one thing. The SAP automation suite is a very good platform to automate the things.

What is most valuable?

The best part is I'm a developer. I can automate end-to-end processes and use the automation in every process. That is the best thing.

It is much easier for Excel automations, getting data from their web applications, and extracting data and validating it, then sending it to clients' mail and giving it all the stakeholders as well. That is the interim process that we need to have done, which is the best part. It can done with time-savings, good accuracy of the data extracted, and endurance.

For how long have I used the solution?

I've been using this automation for two years.

What do I think about the stability of the solution?

As for the stability of the product, we can use it in any use cases or to automate anything, like manufacturing or for the banking sector. We can automate all things. The stability is quite good. It is easy to use and user-friendly. You can automate whatever you do manually and day-to-day things work. We can automate repetitive tasks as well.

We can handle it if it crashes. We handle it by logic using exception handling. I am using 11.10. I've used Automation Anywhere version 10 to its current version. There are many commands that I have used. Before, there were only so many commands, like MetaBot, where we used to have only four or five commands. Now, it is entirely different to use. In the newer version, there are third-party things, and MetaBots. It's quite easy to automate things and get all the work done in a fraction of a second. It's helpful and makes our life easy.

What do I think about the scalability of the solution?

The IQ Bot is pretty good. We can run maximum 150 documents, save them, and automate that process. That's quite good for me.

How are customer service and technical support?

I have asked many questions of the technical support team. They replied to me with very good answers. When I'm stuck in any part of the coding, then I'll go and ask them. They have given me very nice support. It's pretty good how they are ready and they have supported me when I've asked questions in a call.

Which other solutions did I evaluate?

I was not involved in the decision to bring in Automation Anywhere to the company.

What other advice do I have?

One to 10, I can give it a nine. We still have to use it and it's not being urgently used. After using it, we can tell how it is being used and how we can make use of it.

They have pretty good commands which we have used. We will be getting everything in one web server, where can use MetaBot and also IQ Bot. They are providing an all in one application. So, it is quite good.

Disclosure: PeerSpot contacted the reviewer to collect the review and to validate authenticity. The reviewer was referred by the vendor, but the review is not subject to editing or approval by the vendor. The reviewer's company has a business relationship with this vendor other than being a customer: Partner.
PeerSpot user
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Automation Anywhere
October 2024
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IT Consultant at ITC Infotech
MSP
Improves efficiency and saves times
Pros and Cons
  • "Automation Anywhere includes IQ Bots. So, IQ Bots is the key part of Automation Anywhere. You can work on any type of PDF, images, invoices, or billing things in any company. You can just upload it and extract the data, then use it as you require. It is a key part of Automation Anywhere: the best part."
  • "There is a small thing from a development point of view. There should be a static site box for finding any command if I am writing a code. If there are hundreds of functions, you can only scroll up and down to find one each one. There should be a site box where we can find the commands and easily use them."

What is our primary use case?

In our own company, we are using it for own employees. They are building bots for our own employees.

How has it helped my organization?

In an organization that you join, there are so many things. Today, you have different type of requests for laptops or any type of service that you want from the team. There are different sort of things. We have created a bot (use case) where your bot will do everything for you.

Once you join our company, you can ask your bot to create different types of tickets, whatever you require. Also, in our organization, you have to fill out timesheets on a daily basis. For that, we have also created a used case, where you have to order your bot to fill out your timesheet. So, it will automatically fill it out. You don't need to do it manually.

The automation does the basic things needed in our day-to-day work. We have implemented Automation Anywhere, and our bots are doing all this work.

For your daily work, if you are investing three to four hours doing your repetitive work, e.g., you are taking data from SAP and some warehouse, analyzing all the data, then manually doing all the formulas of Excel and checking the output. It takes three to four hours on a daily basis. With automation, you can reduce that effort to half an hour or an hour. So, it will improve your efficiency and save you a lot of time, so you can improve your time in other work. Therefore, you can be faster than the previous way.

What is most valuable?

Automation Anywhere has many functionalities. The newest version of Automation Anywhere, A2019, has improved a lot. So, it has many functionalities for Excel, such as, Excel automation. Throughout the entire organization, we have different types of work-related Excel, which you can easily automate to Automation Anywhere.

Also, Automation Anywhere includes IQ Bots. So, IQ Bots is the key part of Automation Anywhere. You can work on any type of PDF, images, invoices, or billing things in any company. You can just upload it and extract the data, then use it as you require. It is a key part of Automation Anywhere: the best part.

What needs improvement?

There is a small thing from a development point of view. There should be a static site box for finding any command if I am writing a code. If there are hundreds of functions, you can only scroll up and down to find one each one. There should be a site box where we can find the commands and easily use them.

In the new version, they have included a flow chart instruction. This should be easily removed by mouse cursor. It's basically no problem; like we have to always use keyboard or mouse. This should be independent since we are either using a mouse or keyboard. This should be running smoothly.

These are very small things which need to be improved.

For how long have I used the solution?

We have been working with AA for the past year.

What do I think about the stability of the solution?

Stability is good. It is improving. Even with the newest version, they have improved a lot. Earlier, we used to face some blockages. Now, with the newest version launch, there will be so many new functions.

Previously, there were very few functions for Excel automation. We had to put in logic for everything, like in other coding languages. Now, they have included so many functions in Excel. You can easily automate your Excel work to the function without writing a script. Hardly, a script is required.

We have the option of handling exceptions. They have given us so many options to handle exceptions. If your bot crashes, you are trying to find some page, or you're trying to find some file and it is not found, we have alternatives. We can handle the exception, like coding in Java or Python. We can handle the error because we have the functionalities. Also, we can write a small code for handling all these exceptions. So, it is easy to use without any fuss.

What do I think about the scalability of the solution?

We have IQ bots. In IQ Bots, they have the option of uploading around a maximum of 150 documents at once. So, if your organization is generating some PDFs or images on a daily basis, maybe it's hundreds of documents, you can upload them at once. You have to train IQ Bot for one of these documents, then it will automatically take for the rest of these documents. It will easily map all the keywords and extract all the exact information that you want. That is important.

How are customer service and technical support?

We are creating bots, as of now, for different areas and use cases that we have. Once, that is completed and pushed to production, then the support team will come in. We have lifetime support for production, which is for the partnership.

How was the initial setup?

We are currently developing the bots. Once, we are done with our development, then production will finally start.

Which other solutions did I evaluate?

I am a developer on the development side. I am not a business person.

What other advice do I have?

For the current version, I will give them an eight out of 10.  The future version will get more one plus one.

Disclosure: PeerSpot contacted the reviewer to collect the review and to validate authenticity. The reviewer was referred by the vendor, but the review is not subject to editing or approval by the vendor. The reviewer's company has a business relationship with this vendor other than being a customer: Partner.
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Cognitive Lead at Quosphere
Consultant
Helped us with integrating solutions which did not have API integrations
Pros and Cons
  • "Automation Anywhere has been an integral part of this product's evolution in general. A hindrance that we were faced with was companies who did not have API integrations for Salesforce. This is where RPA and Automation Anywhere came in and helped us with integrating solutions which did not have API integrations within themselves. That's how we've evolved in the past two to three months."
  • "I want Automation Anywhere to work on IQ Bot further to help evolve the tool more and create a certain set of solutions using IQ Bot. They can maybe use better machine learning algorithms to come up with better accuracy for OCR extractions. This is an area that I want them to work on."

What is our primary use case?

We'll be discussing our implementations for Salesforce and using Automation Anywhere to automate sales for processes within the organization. We focus mainly on sales and BFSI.

How has it helped my organization?

A very important piece within sales is that we've noticed most of the salespeople hesitate from updating their Salesforce at a frequent interval. You jump on a call, you have multiple calls with your customer, and you hesitate to keep dealing these updates within Salesforce. The idea behind this implementation, or this specific solution, is that we take care of all the updating of Salesforce processes. We take care of all lead conversions, lead updates, lead generations, etc. through our RPA. All you need to do is have a conversation with your bot, and say, "Hey, I just had a conversation with Nick. He seems good with all the implementations. We should convert him from Level 1 to Level 2." These basic implementations have been taken care of.

We're also looking at mobile transcription. So, if you are on a call with XYZ, you say, "Hey, I'm jumping on a call with XYZ, just transcribe what I'm talking about." So, you transcribe those calls and update them in your total documentation. That's the idea.

What is most valuable?

Automation Anywhere has been an integral part of this product's evolution in general. A hindrance that we were faced with was companies who did not have API integrations for Salesforce. This is where RPA and Automation Anywhere came in and helped us with integrating solutions which did not have API integrations within themselves. That's how we've evolved in the past two to three months.

What needs improvement?

IQ Bot seems to be a good solution that Automation Anywhere has come up with. It sets them apart from the other solutions. I want Automation Anywhere to work on IQ Bot further to help evolve the tool more and create a certain set of solutions using IQ Bot. They can maybe use better machine learning algorithms to come up with better accuracy for OCR extractions. This is an area that I want them to work on.

What do I think about the stability of the solution?

It is absolutely robust. Automation Anywhere as a solution, as well as our implementation, have been robust in nature with thorough testing and UAT processes being involved. Automation Anywhere can be considered as one of the most stable RPA tools in the industry, according to the perspective of the limited amount of tools that I've used. But, Automation Anywhere seems to be the most stable one.

What do I think about the scalability of the solution?

We initially started off with a customer who had just three bots. We've now scaled them to 15 bots. It didn't take us more than an hour to scale. Automation Anywhere helped us scale from one bot to 100 bots within a period of hours, if not minutes. Unless you're scaling from 10s to 1000s, I think Automation Anywhere has it covered.

How are customer service and technical support?

Support is five (out of five). The technical support is better than any other automation tool that I've seen. The ticketing resolution that they provide not only for paid customers, but for PoCs that we conduct, IQ Bot, and other scenarios wherein the product might not be functioning properly. The support is top-notch. There are scenarios wherein we need to be able to identify the best possible solution, and there is support for that as well.

How was the initial setup?

We started off about one and a half years back initially. In those days, Automation Anywhere hadn't picked up so much. The initial setup was difficult, but as they have moved from on-premise to cloud, the setup has become much easier. Now, we are hands-on with the setup and can do it within hours.

With another client, we are saving about 20 hours. However, we are not able to justify that return on investment by just saving time. There are other parameters that we would have to look at for justifying the ROI.

What was our ROI?

The return on investment for most of our clients depends from scenario to scenario. Some of them look at it on a long-term basis and some of them look at it from the amount of time saved. For example, we are currently working on a solution for a CIO. We are saving about four hours of his time during a particular week. The return on investment for that particular person is humongous.

Which other solutions did I evaluate?

We evaluated all the solutions. We had different RPA tools. Looking at the feedback from the market and the type of technical support that we had received, we went ahead with Automation Anywhere. The major reason for going with Automation Anywhere was the technical support that developers have.

What other advice do I have?

I'd rate it an eight point five to nine because there's still always room for improvement.

Disclosure: My company has a business relationship with this vendor other than being a customer: Partner.
PeerSpot user
AI and RPA Practice Head at In2IT Technologies
MSP
Strong on compliance when compared with competitors
Pros and Cons
  • "IQ Bot is one of the most valuable features because it helps in processing different formats from different vendors."
  • "When I compare Automation Anywhere with the competition, some of the competitors have ready-made, off-the-shelf modules. For example, UiPath integrates with Windows AD. That is missing as of now in Automation Anywhere. If that became available it would also be great."

What is our primary use case?

We are an Automation Anywhere partner and we use it in the finance domain, in areas like B2B or B2C, etc. We also use it in HR and other domains for our clients. We have used it for vendor-invoice processing and recruitment. Those are our two major use cases as of now.

How has it helped my organization?

We have automated the recruitment and onboarding process for one of our clients. In that scenario, it has saved a lot of time. A process that used to take seven to ten days has now been reduced to half an hour. It has created a lot of efficiency.

It has also helped in terms of security because of all the off-boarding processes that we have automated. If an employee leaves, all his security access, email IDs, etc., are disabled on that same day. That person no longer has access to work on the company's domain.

What is most valuable?

IQ Bot is one of the most valuable features because it helps in processing different formats from different vendors.

What needs improvement?

As of now, it's only available on Windows machines. I would love if it were to also be available for Mac machines. That is something which is lacking as of now.

A cloud version was also missing, but now, with the new A2019 version, that's coming.

When I compare Automation Anywhere with the competition, some of the competitors have ready-made, off-the-shelf modules. For example, UiPath integrates with Windows AD. That is missing as of now in Automation Anywhere. If that became available it would also be great.

What do I think about the stability of the solution?

Stability-wise, it's a fine product. We haven't faced any major challenges up until now.

What do I think about the scalability of the solution?

Scalability is also great. You automate one process and replicate it again and again.

For example, one of our clients has global operations. What we automated in one country, we were able to implement around the globe. We were also able to just keep on adding on new virtual machines in a given location, to have more and more processes automated. 

It's easy to scale.

How are customer service and technical support?

Technical support is great. We have raised multiple queries over time and the results have been really good. The responses have been really good and fast. The feedback I have heard is that they get back to us same-day or, if not, the next day.

Which solution did I use previously and why did I switch?

We had a good due-diligence process before we finalized. We compared different aspects like security, reliability, and compliance. AA scored high on the compliance front, so that's why we went with it.

How was the initial setup?

The initial setup is straightforward. I don't see any complexity involved.

What was our ROI?

We have seen ROI in areas I mentioned earlier like time savings. We have seen good results.

What's my experience with pricing, setup cost, and licensing?

The product starts at $10,000 and then it's up to you regarding how much you can consume. Comparatively speaking, the costs are higher for Automation Anywhere.

What other advice do I have?

It's a good product. Compared to the competition, you can do multiple processes with one license. So there are a lot of savings in terms of license costs. It's easy to use and has good, UI-based interaction. It's easy to deploy as well. Clients can also train their own staff to do easy implementations, so they can save costs there as well.

I would rate Automation Anywhere at eight out of ten. There is always scope for improvement. There are a few ready-made things that they need to incorporate.

Disclosure: My company has a business relationship with this vendor other than being a customer: Reseller.
PeerSpot user
Senior RPA Analyst at TATA consultancy
Real User
Reduced the number of full-time employees needed
Pros and Cons
  • "It has reduced the number of full-time employees."
  • "There is an issue with the object cloning in Excel. OCR is also not that stable. Image recognition works fine, but not all the time."

What is our primary use case?

The primary use case would be to do automated processing using Excel with an application, even SAP. We use it for extracting data tables, clicking on data, recording records, and extracting the records table. We use it for all the Excel operations. 

We updated Automation Anywhere already to version A2019 with all the Excel operations.

How has it helped my organization?

It has reduced the number of full-time employees. 

What is most valuable?

The Excel operations are very good. Even in the MetaBot, they have included all the commands. Because of security, we automate our processes in MetaBot. 

IQ Bot is good compared to the other tools available in the market.

The dashboard and Control Room are very good compared to the market.

What needs improvement?

They are launching cloud into the market, which is very good.

They need to improve the OCR engine which is not up to the market.

We still cannot use IQ Bot with our documents.  

They have to work on the OCR and object cloning features.

However, I have not used version A2019 and cannot comment on the latest Automation Anywhere updates.

What do I think about the stability of the solution?

I would rate the stability as an eight out of 10.  There is an issue with the object cloning in Excel. OCR is also not that stable. Image recognition works fine, but not all the time.

What do I think about the scalability of the solution?

Scalability is very good.

How was the initial setup?

It is easy to set up.

What's my experience with pricing, setup cost, and licensing?

The licensing costs are a bit high, but the profits are very good. 

Which other solutions did I evaluate?

I have worked on Automation Anywhere, Blue Prism, and UiPath. The user interface of Automation is good and helpful. 

What other advice do I have?

I have gone through the online training.

Disclosure: My company has a business relationship with this vendor other than being a customer: Partner.
PeerSpot user
Consultant at a financial services firm with 10,001+ employees
Real User
Macro Recording and MetaBots help us to save time on manual tasks and generate management reports
Pros and Cons
  • "There are things that used to take us a lot of time, like manual entries or HR queries, but now that the bots are in place, we are saving a lot of time."
  • "The GUI can be improved by making it more user-friendly."

What is our primary use case?

We are in the financial business and we use this solution to help provide reports for management.

We download data, perform Excel manipulation, and then generate reports. The reports are then sent to the higher levels of management.

How has it helped my organization?

There are things that used to take us a lot of time, like manual entries or HR queries, but now that the bots are in place, we are saving a lot of time. 

What is most valuable?

The most valuable feature of this solution is recording macros. The MetaBot is also great.

People can easily go in and automate anything they want.

This solution will connect to the database directly.

DLLs can be used to automate the MetaBots.


What needs improvement?

The GUI can be improved by making it more user-friendly.

Python integration is coming with the next release, and they should expand on that.

For how long have I used the solution?

We have been using this solution for two or three years.

What do I think about the stability of the solution?

This solution could be more stable because sometimes I see some bugs.

What do I think about the scalability of the solution?

This solution is very scalable. The bots do not depend on any specific system.

We have more than one hundred bots in production.

How are customer service and technical support?

Technical support is great, but some of our tickets have not been solved.

Which solution did I use previously and why did I switch?

There was a lot of manual effort being put into our processes, and we decided that we needed automation. 

How was the initial setup?

The initial setup was really straightforward. We spoke with AA about what kind of architecture it needs, and they have created it in a way that is very robust.

Which other solutions did I evaluate?

We evaluated UiPath and some others and decided that Automation Anywhere had the best features.

What other advice do I have?

There are a lot of different features that are built-in, and this is a great product.

There are some bugs in the version that I am using, and it can be improved.

I would rate this version an eight out of ten.

Disclosure: My company has a business relationship with this vendor other than being a customer: Partner.
PeerSpot user
RPA Developer at a manufacturing company with 10,001+ employees
Real User
User-friendly automation tool that is easy to learn and use, but sometimes the object cloning is inaccurate
Pros and Cons
  • "it helps to save time when doing processes. E.g., when you do a manual process for eight hours, that time is saved because the bot will do that task for you. The process owners will be able to do the analysis part. The repetitive/manual part will be done by the robot."
  • "20 percent of the bots need to supervised because sometimes errors occur during the run. Most of the errors that I have encountered have been because the object cloning did not capture the buttons properly."

What is our primary use case?

The primary use case is automation of processes for people services, such as data management of the employees, and financial processes, like reporting, financial reporting, and month-end closing activities.

How has it helped my organization?

it helps to save time when doing processes. E.g., when you do a manual process for eight hours, that time is saved because the bot will do that task for you. The process owners will be able to do the analysis part. The repetitive/manual part will be done by the robot. 

Another advantage is that bot functions 24/5 and humans cannot do that for our processes because they need to go home.

What is most valuable?

  • Easy to use
  • Very user-friendly
  • Easy to learn

What needs improvement?

When using MetaBot, we cannot viably search inside it. 

When we debugging the automation, we cannot see where the automation goes after doing a subtask.

The object cloning is inaccurate sometimes, but this can be improved with future versions.

For A2019, I am looking for a faster running bot because I am still experiencing delays when running the bot.

What do I think about the stability of the solution?

Automation Anywhere is stable right now. It is constantly improving its user experience and the tool. The stability depends on how process owners, the business, and developers use Automation Anywhere to improve the processes of the company.

80 percent of the bots do not need to be supervised. However, 20 percent need to supervised because sometimes errors occur during the run. Most of the errors that I have encountered have been because the object cloning did not capture the buttons properly.

What do I think about the scalability of the solution?

Automation Anywhere is very scalable as to the costs and benefits to the company.

I have already created 15 to 20 bots already. I think they're running well today.

How are customer service and technical support?

The tech support of Automation Anywhere is very supportive regarding the voice of the customer. E.g., they ask for our feedback about what should be improved on their automation tool. This is one of the things customers look for in a product or tool.

How was the initial setup?

I wasn't involved in the initial setup. I just use the tool.

What about the implementation team?

Our IT team set up the automation without the help of a third-party.

Which other solutions did I evaluate?

The main difference is between Automation Anywhere and its competitors (UiPath and Blue Prism) is that Automation Anywhere is user-friendly. You still need programming language to use UiPath and Blue Prism. For Automation Anywhere, even if you don't know a programming language, you can easily learn the tool and use it.

What other advice do I have?

Automation Anywhere is a great, user-friendly automation tool, but it still has room for improvement, like the MetaBot and object cloning part.

Disclosure: PeerSpot contacted the reviewer to collect the review and to validate authenticity. The reviewer was referred by the vendor, but the review is not subject to editing or approval by the vendor.
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Buyer's Guide
Download our free Automation Anywhere Report and get advice and tips from experienced pros sharing their opinions.
Updated: October 2024
Buyer's Guide
Download our free Automation Anywhere Report and get advice and tips from experienced pros sharing their opinions.