Try our new research platform with insights from 80,000+ expert users
Automation Leader at Hexaware Technologies Limited
Video Review
Consultant
The platform has matured from several implementations, from scalability to availability to API programmability
Pros and Cons
  • "Toward this life cycle, we have a very structured approach of governing, monitoring, and tracking, that's the approach we have taken. Insights we gain from this governance, we apply towards automation strategy and implementations. We've done this for many clients across the globe. We are happy to share those experiences with some of you as well."
  • "The focus on usability and user experience is bang on. Addressing several personas and making it easy for every persona to adopt and embrace is the spot on focus. That's an area that has a lot more room to improve. In the absence of that, the skills and expertise in the industry are going to struggle and if you need broader adoption, which has maximum potential, the persona-based user experience is a focus and I'd say Automation Anywhere is already working on."

What is our primary use case?

Our journey starts from discovering and understanding what process to automate. That's where our deep domain and process expertise come into the picture. We leverage process mining technologies over there, partnerships with Celonis and TimelinePI. We take advantage of that. The journey continues from there to designing and developing automations. Automation Anywhere is the RPA platform we use for creating the bots in automation and along with that we also use many of the technologies including AI and ML. 

Toward this life cycle, we have a very structured approach of governing, monitoring, and tracking. Insights we gain from this governance, we apply towards automation strategy and implementations. We've done this for many clients across the globe. We are happy to share those experiences with some of you as well.

What needs improvement?

The focus on usability and user experience is bang on. Addressing several personas and making it easy for every persona to adopt and embrace is the spot on focus. That's an area that has a lot more room to improve. In the absence of that, the skills and expertise in the industry are going to struggle and if you need broader adoption, which has maximum potential, the persona-based user experience is a focus and I'd say Automation Anywhere is already working on.

How was the initial setup?

In terms of onboarding, we step back and think about how to leverage this technology. We have created some IP around this and leverage our deep learnings from several implementations. We apply the process and domain expertise and determine which process needs to be automated by leveraging what technology and what ROI will you get out of it.

We leverage the process insights technology, we bring that to the table, we understand what processes need to be automated and we apply the relevant technologies. Automation Anywhere is one of the many we apply in transforming across automating the entire process end to end.

What other advice do I have?

Number one thing when you're trying to automate, you need to start thinking beyond productivity gains and think about other value drivers such as improved business outcomes and superior customer experiences. The creation of a bot is only one half of the journey. The other half of the journey is understanding what to automate, what technologies to use and having a digital workforce and a governance platform around it is the other half of the journey. That's the one big learning for all of us from the many implementations we have done.

I would rate it around eight to nine. We have personally seen the platform really mature from several implementations, from scalability to availability, to API programmability. The vision and the journey Automation Anywhere is on is phenomenal.

Disclosure: My company has a business relationship with this vendor other than being a customer: Partner.
PeerSpot user
Technical Lead at a financial services firm with 10,001+ employees
Real User
It has helped us look at how our processes are organized, but we cannot really scale at the moment
Pros and Cons
  • "It has helped us look at how our processes are organized."
  • "With our current version, we are experiencing issues with the access of the Control Room. Therefore, at the moment, we cannot really scale."
  • "The object cloning that exists cannot capture 80 percent of the objects that we need it to capture."

What is our primary use case?

We have a lot of use cases, mostly for repetitive processes. We have automated processes for loans, moving money across accounts, and transferring money between our institution to another.

How has it helped my organization?

It has helped us look at how our processes are organized.

What is most valuable?

The ease of use is the most valuable feature.

What needs improvement?

The object cloning that exists cannot capture 80 percent of the objects that we need it to capture.

What do I think about the stability of the solution?

We are running the old 10.5 version. Sometimes, we get stuck with it.

What do I think about the scalability of the solution?

With our current version, we are experiencing issues with the access of the Control Room. Therefore, at the moment, we cannot really scale.

How are customer service and technical support?

The person who is working on our architecture is not always available.

Which solution did I use previously and why did I switch?

We have only ever used Automation Anywhere.

How was the initial setup?

We are having issues with setting up the newest version. It doesn't install, and there are not a lot of things to do with it.

What about the implementation team?

We used a consulting agency, who did not have good knowledge about the product and bots, such as basic principles of coding and error handling. This was surprising, as these were IT personnel. We felt that sometimes we were training the consultants from the agency on how to implement the product.

Which other solutions did I evaluate?

We looked at Automation Anywhere and UiPath. Blue Prism also approach us. This was to do the PoC. 

Automation Anywhere was the simplest solution, and it offered us immediate support.

What other advice do I have?

With the current version that we have, I cannot rate the solution more than a six out of a ten.

Disclosure: My company has a business relationship with this vendor other than being a customer: Partner.
PeerSpot user
Buyer's Guide
Automation Anywhere
March 2025
Learn what your peers think about Automation Anywhere. Get advice and tips from experienced pros sharing their opinions. Updated: March 2025.
845,040 professionals have used our research since 2012.
RPA Business Analyst at Franklin Electric
Real User
Its ability to integrate with other solutions is awesome
Pros and Cons
  • "Its ability to integrate with other solutions is awesome."
  • "I would like to see a bot button."

What is our primary use case?

About a year and a half ago, we started making a business case for the software. We now have 15 bots running.

What is most valuable?

  • It is flexible and user-friendly. The flexibility is awesome.
  • It is easy to learn. Coming from a programming background, it is easy to use.
  • Its ability to integrate with other solutions is awesome.
  • The cognitive document processing is very good.

What needs improvement?

I would like to see a bot button.

How are customer service and technical support?

The technical support is very good. We now have a technician on-hand to assist us with issues, instead of reaching out to Automation Anywhere's technical support. 

What's my experience with pricing, setup cost, and licensing?

The cost is affordable, which makes an easy barrier to entry for the RPA market.

Which other solutions did I evaluate?

We chose Automation Anywhere because it is user-friendly.

What other advice do I have?

I would recommend trying it. Once you see it in action, you will understand its capabilities and how easy it is to use.

The bot creation process is pretty standard. We take an idea for a business process and try to standardize it. We put in development and test it a hundred times before putting in production.

Courses on Automation Anywhere University are very easy to learn. It provides a huge amount of training and learning exercises for you to learn how to use the tool.

I haven't used Citrix yet.

Disclosure: My company has a business relationship with this vendor other than being a customer: Partner.
PeerSpot user
SeniorGrb42e - PeerSpot reviewer
Senior Group Manager at a financial services firm with 1,001-5,000 employees
Real User
Gives us the ability to build automation without coding
Pros and Cons
  • "The ability to build automation without coding is its most valuable feature."
  • "We have had some quirkiness happen when integrating the Automation Anywhere with other solutions, such as weird Excel issues or temperamental legacy system issues."

What is our primary use case?

We are automating repetitive, manual processes that don't add value to people's work. Also, we want to improve our risk management through quality and efficiency.

How has it helped my organization?

We have an automation that we just put in production where we are doing a double-blind quality review. The bot is comparing the two entries and kicking out a large number of exceptions for human review. We have saved a large number of hours every day by not having humans look at things that match.

What is most valuable?

The ability to build automation without coding is its most valuable feature.

What needs improvement?

We have had some quirkiness happen when integrating the Automation Anywhere with other solutions, such as weird Excel issues or temperamental legacy system issues.

What do I think about the scalability of the solution?

Our division took a couple of months to scale up our bots, when we were expecting it to take weeks. However, what we did was fairly complicated.

How are customer service and technical support?

I have not had a lot of experience with their technical support.

What was our ROI?

We measure ROI by comparing hours saved to the cost of FTEs.

What other advice do I have?

We have found the product useful. We are using it and have implement it. However, it is not perfect, and we have found that there are some frustrations.

The developers who work for me find the solution fairly easy to use. Though, I do have developers who prefer typing stuff in rather than dragging and dropping. Generally, they picked up the solution quickly.

For the bot creation process, we ask the end user, "Don't tell me how you do something, show me what you do." Then, as IT personnel, we build it.

We have not taken any courses through Automation Anywhere University yet.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
Buisness39d3 - PeerSpot reviewer
Senior Manager at a tech vendor with 10,001+ employees
Vendor
It allows my clients to scale their businesses quickly, but the interface is not intuitive for business users
Pros and Cons
  • "My clients have seen tremendous value when it comes to automating business processes. The robust nature of the application allows them to scale their business processes pretty quickly."
  • "The reporting capabilities are pretty nice."
  • "The interface is not intuitive for business users who are used to seeing the process on a flow chart, like a Visio workflow diagram. This may be because of the nature of the way the interface is structured and the way the functions are built in list type of format."

What is our primary use case?

The primary use case is to automate business processes for a manufacturing company.

How has it helped my organization?

My clients have seen tremendous value when it comes to automating business processes. The robust nature of the application allows them to scale their business processes pretty quickly. They receive the benefits in around a quick 12-week period.

What is most valuable?

The reporting capabilities are pretty nice. 

The Excel component is valuable, when compared to other tools in the market.

What needs improvement?

From an ease of use point of view, on a scale of one to ten with ten being really easy, I would rate the tool a six. The interface is not intuitive for business users who are used to seeing the process on a flow chart, like a Visio workflow diagram. This may be because of the nature of the way the interface is structured and the way the functions are built in list type of format. I feel like there is a bit of a learning curve for anyone who is new to the program. As with everything, it takes time and you start to get better at it. 

What do I think about the scalability of the solution?

From pilot to production, we scaled our last bot in about nine weeks. It was a very interesting process because the building deployment can be done pretty quickly, but if you don't narrow down the scope early, you can face a lot of challenges. I don't think this necessarily has to do with the platform. It is more about understanding and narrowing down your scope from the beginning. It's okay to add more functionality later, but that adds delay to your overall timeline. However, being that it's very easy to configure the bot and add components to it, this is one of the benefits of building with Automation Anywhere. You can make changes pretty quickly.

With everything, you will have to be careful and not get caught up always making changes. You have to really narrow the scope down quickly and build it in very small components. Don't build everything end-to-end. Break down your processes, as much as possible, and deploy as little functionality as possible. This makes it way more easy to manage. It is also a much better way to build a bot.

How are customer service and technical support?

I did attempt to reach out to customer support a few times. I didn't really get any response. 

I would rate them a five out of ten. There is room for improvement.

How was the initial setup?

It does take a lot of space to install. However, you are installing a very powerful application which has very powerful components in it.

What other advice do I have?

Pay attention to what you're doing, and the following:

  1. Capabilities that you have in-house.
  2. Support down the line. 
  3. Handing over your solutions to someone else to pick up. 

You want to have this type of mindset. 

With any tools, you have to ensure you have the right capabilities in-house to be able to help build out and manage any solutions in the future, along with managing your army of bots in deployment. 

It is a good, powerful application. It can fit pretty much any use case, but that is one component to it. The other component is do you have the right in-house skills to help you manage the Automation Anywhere bots?

I took the RPA Advanced course for developers (entry-level) in Automation Anywhere University. I took it a while ago, and I don't know if it's changed now, but it was very informative, detailed, and intuitive. I came from automation tools, so it was a bit easier for me to pick up on the information because of my background. The course was pretty informational. I felt comfortable building an application, building a bot, and putting it into production after the course.

Building a bot can be pretty quick. If you understand what the problem is that the bot is trying to solve, then you can get it done pretty quickly since the process is easy and straightforward. However, if you are coming from other tools or are not an experienced developer, you might face a bit of a challenge in the beginning. Everything will eventually come pretty quickly, as you can build a bot in an hour, or even less than that.

I'm learning how to use the IQ Bot, which is a pretty good component of the application. I can see how it would be a really powerful feature for some of my clients.

I haven't used the Citrix feature yet.

Disclosure: My company has a business relationship with this vendor other than being a customer: Partner.
PeerSpot user
Specialist at Bancolombia
Real User
It has helped us a lot with our digitized work
Pros and Cons
  • "It has helped us a lot with our digitized work."
  • "The Automation Anywhere University courses have helped us, but it could improve some things, like how the courses are designed."

What is our primary use case?

It is our RPA platform. It is the main platform that we use for backups.

How has it helped my organization?

It has helped us a lot with our digitized work.

We have automated a lot of the bank's processes.

What needs improvement?

My team has taken courses through the Automation Anywhere University. The courses have been good. They have helped us, but it could improve some things, like how the courses are designed.

For how long have I used the solution?

One to three years.

What do I think about the stability of the solution?

It is pretty stable, but we have experience issues.

What do I think about the scalability of the solution?

We are working on scaling it now.

We use it with more than 17 applications. So, we work it on a very large scale.

How are customer service and technical support?

The technical support is good. 

How was the initial setup?

It took us two years to scale it from the pilot it to our current number of bots. The process was too much work.

What was our ROI?

We have saved 53 minutes through automation.

What other advice do I have?

It is a very good product.

Disclosure: My company has a business relationship with this vendor other than being a customer: Partner.
PeerSpot user
it_user178536 - PeerSpot reviewer
System Test Engineer at a manufacturing company with 51-200 employees
Vendor
The IDE is simple and easy to use but if you come from a coding background, it's a little too simplistic.

What is most valuable?

There are several features that are very valuable to me, and these are the main reasons I was attracted to it.

  1. It has a very wide array of built in functionality. I am able to test against SNMP (v1 and v2), Telnet, SSH, Command Line, Web Browsers (IE, Google, FireFox), email, Microsoft Office, Windows integration, etc… On top of all that I can write other apps in other languages and have Testing Anywhere control them when necessary.
  2. The scripting language is easy to learn and very quick to build on.
  3. The server side allows for multiple developers to be involved and all their work is saved to a single repository.

How has it helped my organization?

We chose this product because we had an extremely aggressive timetable to develop automation from scratch. In a traditional setting it would have taken several developers months to develop a full of suite of tests for just one feature set. Using Testing Anywhere we were able to leverage the built in capabilities such as Telnet and product a quick turnaround in developing a Telnet menu test that took a matter of weeks to develop.

What needs improvement?

There are a few areas that this product really needs to bring to the next level. First, the server is good but very basic. It does a great job of storing all the test files in a central location for all developers to use. However, it lacks all the standard features a normal “code” repository has such as Check In/Check Out, Branching, Version Control, etc…

Second, the IDE – or development interface is simple and easy to use. But if you come from a coding background such as myself you’ll find that it is a little too simplistic. I've become accustomed to the Microsoft Visual Studio IDE where it is very functional and helpful in developing your code. The Testing Anywhere IDE lacks all the bells and whistles you get in a full features IDE such as Visual Studios.

For how long have I used the solution?

I have been using this solution for about 1 ½ - 2 years now.

What was my experience with deployment of the solution?

Testing Anywhere offers two licenses for deployment – a runtime license and an EXE license.

The EXE license is such that I can create “executable” files from the developer machine and deploy it. In creating the EXE you include all of your scripts necessary for it to run. However, there is no control on how or when those are created and the file that you created can only be deployed to one system. SO if you wanted to deploy this test file to say 10 test systems you would need 10 licenses.

The runtime license is basically the same as a developers license without the ability to edit. I've come to believe this is very useless as I have to manually put in all my scripts and manually check them every time I run (because there is no way to verify what is running is the latest). One of our tests involved 200 scripts, so this can be a rather tiresome venture. To Testing Anywheres' credit, there is supposedly a different server than I am using, and that allows you to update the scripts on a remote machine but we are not using that nor have I seen it so I cannot comment on its abilities.

What do I think about the stability of the solution?

We have encountered a few. My company was one of the early users (if not the earliest) of the Testing Anywhere product. I'm told we used the product in ways that was not anticipated and pushed the boundaries of the product and development teams at Testing Anywhere. Because of this we uncovered a number of bugs that we were able to work with the developers at Testing Anywhere to get resolved.

What do I think about the scalability of the solution?

We have run into a few. First, the server we purchased is limited to just a handful of licenses - six I believe. This includes developers and runtimes. This may seem like a lot but if you include all your test machines (the run times) that quickly dissipates. We are currently discussing evaluating the next level of server offered called Test Lab which is supposed to resolve this issue.

How are customer service and technical support?

Customer Service:

I would rate them as 5/10, and only because I have had most of my interaction with technical support and our product manager. I have not had to contact customer support much at all – Which is a good thing!

Technical Support:

I would rate them as 8/10. They are always responsive. I am often in contact with someone on their team ensuring that they can re-produce the issues and working with them to find a solution.

Which solution did I use previously and why did I switch?

I come from a background where we developed all of our test tools internally. I’ve used mainly Visual Studio. The only reason I entertained and then chose this solution was because of the time table and resources made available by my management.

How was the initial setup?

I found the initial setup rather easy and straight forward. I think coming from a programming background made it that much easier but others that I have worked with that did not have a programming background have not had much difficulty either.

What about the implementation team?

This was done through an in-house team.

Which other solutions did I evaluate?

Yes, we did look into several other options. We looked at an internal team of developers developing in some type programming language. We also looked at Selenium, Squish, and a few others.

What other advice do I have?

If you are looking for a fast solution using minimal resources not requiring an advanced programming skill set this is your product. It’s easy to learn and quick to deploy.

While it has some really great features and is extremely easy to use it is still fairly new to the market and has its bugs. (Not that other solutions do not).

Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user

Nice Artice...i have Similar Articles Related to this here: www.hachtechnologies.com

See all 3 comments
reviewer1463940 - PeerSpot reviewer
Robotic Process Automation Developer at OMFYS Technologies India Pvt.Ltd
Real User
Integrates well with Python and the Recording feature is helpful for developing
Pros and Cons
  • "I found the new feature of integrating Python and HTML the most valuable."
  • "The UI can be improved a little bit to make it easier for beginners to understand."

What is our primary use case?

I am using IQ Bots for invoice indexing for many clients.

My primary use case is extracting invoice details from different vendors for validation purposes. We convert CSV files to Excel for formatting and before A2019, I used to do all validations with VBA script. Now, with AA A2019, it validation very easy using Python. It is also very fast and efficient.

I have created Task Bots for many finance-related clients and they are also working very well. Recently, I converted all of my bots to A2019.

How has it helped my organization?

Automation Anywhere has improved my organization, OMFYS Tech.

We have implemented many processes in the organisation with RPA, as we had done with HR bots for different HR processes. From these, we made most of the demo videos that we show to our clients. It helps to discover new processess to automate and use in new projects.

The A2019 version is very stable for the processes that we make. On the other platform, we have projects using Java, Oracle, Python, and HTML, where we had automated processes when required.

What is most valuable?

I found the new feature of integrating Python and HTML the most valuable. Using this, we can get the DOMXPath dynamic for every HTML property.

On the other hand, Python scripting is very helpful nowadays. We just create a Python script and integrate it with the bot, which makes the work very easy and fast.

I like the IQ Bot very much, as most of my projects use it for invoice indexing purposes.

The recorder in the A2019 version is way ahead, as it allows us to use Chrome and other browsers to capture the object properties. 

What needs improvement?

The UI can be improved a little bit to make it easier for beginners to understand.

There are many commands called Actions that are very good but sometimes, I feel that it should be more comfortable to find and search for specific commands. There should be some type of hint or notification system about what actions are useful, according to the situation or part of the process that it is in while creating the bot.

The speed of the bot processing on a whole can be improved so that the bot can run in less time than the task or processes.

For how long have I used the solution?

We have been using Automation Anywhere for one year.

What do I think about the stability of the solution?

Stability-wise, it is a ten out of ten.

What do I think about the scalability of the solution?

I would rate the scalability a ten out of ten.

Which solution did I use previously and why did I switch?

I did not use another RPA solution prior to this one. I started my RPA journey with automation anywhere only because it is the best available solution in the market.

What's my experience with pricing, setup cost, and licensing?

This is a value for the money product.

Which other solutions did I evaluate?

I evaluated UiPath and Blue Prism but neither one had IQ Bot-like features. That's why I rejected them and choose AA.

What other advice do I have?

My advice is not to think too much. Just compare the features then you will get to know why AA is the best solution of all.

Which deployment model are you using for this solution?

On-premises
Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
Buyer's Guide
Download our free Automation Anywhere Report and get advice and tips from experienced pros sharing their opinions.
Updated: March 2025
Buyer's Guide
Download our free Automation Anywhere Report and get advice and tips from experienced pros sharing their opinions.