Automation Anywhere Reviews

We have automated a lot of back-end processes. We started with easier tasks and are moving onto more complex tasks now.

We have a use case where we need to digitize documents, and we will be using the IQ Bot going forward. We are excited to work with Automation Anywhere on this in the future.

The OCR is the most valuable feature, though this is a third party feature that we have integrated. It is quite easy to integrate with other solutions.

The commands are not working 100 percent as the developers thought that they would.

We tried Citrix six months ago, but the solution that they gave us did not work in our environment.

I would like the IQ Bot to have plug and play functionality.

When it comes to stability, complex bots always have issues.

The stability needs improvement.

The scalability is good.

Sometimes, it takes 24 hours to get a response from the technical support.

We decided to pursue an RPA software because we had a lot of error prone legacy systems.

It took six months for us to start our bot process because of issues, like security and setting up servers.

We deployed it in-house.

We have automated over 2000 man-hours.

We also looked at UiPath.

The Automation Anywhere University courses are very good.

The bot creation process depends on your use case, e.g., the simpler the use case, the simpler the creation process.

I would rate the tool as a seven out of ten.

It’s mainly for back office tasks, such as accounting and supply chain management (SCM). Currently, we are implementing RPA for these back office tasks. 

We are not just doing RPA. We are tackling it along with the review of a business process as a set, improving the process and automating simultaneously.

The most valuable feature is that a job by RPA can be done three or four times faster
than a human without human error.

E.g., when the robot handles tasks, there are triggers. It could be triggered when it receives an email, when it finds a file, when the specified time comes, etc. As there are many outside points of contact, it’s hard to understand how they are prioritized when a trigger priority is the same. Since I wouldn’t know which trigger is being prioritized unless I actually give it a try, I want a clear understanding of it. 

Also, please make it possible to set a trigger with the control room. 

As far as the stability is concerned, some unknown errors do occur. While I am sure the Automation Anywhere is working to improve this, there is room for improvement. 

It is very scalable. The structure is a client server, so we can expand the environment quickly, if needed.

Currently, we are getting it through a vendor from who we purchased a license. So,
when we have questions, we contact them, then they contact Automation Anywhere’s headquarters. We always get answers, but it is a bit time consuming. Here is where I think some improvement can be made. 

We were given the manuals, so we did it ourselves. It was not hard or challenging. We
did receive support, but there were no issues. 

This initiative is not something that we expect will have a quick, huge impact. We are still in the process of expanding and penetrating the solution. We will enter the phase where we see targeted impact shortly. In order to achieve this, we would like to see the support by Automation Anywhere reinforced along the way. 

We did look at two or three other solutions. In our company, the people in each business unit would be creating robots rather than the IT programmers or specialists. With that in mind, Automation Anywhere can be user-friendly and simple since business unit staff can even create robots, and that’s one of the big reasons that we chose it. The other reason is that we wanted to have control and governance over the task assigned to robots. Those two points made Automation Anywhere’s structure a great match for our needs.

We have started using the solution overseas, and in some areas, including Asian Pacific, robots are made by the local staff. When they have questions, they want to ask questions in their native language, but the support is not available in some of the languages as of now. I’m hoping these language improvements will be something improved going forward

In regards to advice, if looking to reform your business process and automate in the same way as we did, they would need something appropriate. We chose Automation Anywhere. If you have a lot of simple tasks, you may want to process with speed and obtain something else. There are different tools for different purposes. Get the right tool and think about the way to do it for whatever you are aiming for.

Foreign Language: (Japanese)

この製品を主にどのように使用していますか？また、パフォーマンスはどうですか？

主に会計系、SCM領域のバックオフィス業務を主にRPA化しています。

当ソリューションはどんな点において最も役に立ちますか？

人の3-4倍くらいの速さでミスがなく業務が自動化される点と考えています。

当ソリューションを使用するとどのようなメリットがありますか？御社が機能する上
でどのような改善をもたらしましたか？

単なるRPA化だけではなくビジネスプロセスの見直しもセットで取り組んでいます。
プロセス改善も同時にできています。

当ソリューションの安定性に関して、どのような印象をお持ちですか？

安定性で言うと原因不明のエラーというのは多少発生しています。この点については
改善の余地があると考えています。

当ソリューションのスケーラビリティに関して、どのような印象をお持ちですか？

拡張性は非常にあると思います。クライアントサーバー型なので、増加したい部分を
必要に応じて迅速に拡張できると考えています。

このソリューションにテクニカルサポートを利用したことはありますか？ある場合
は、サポートをどのように評価しますか？

今は弊社がライセンスを購入しているベンダー経由でサポートを受けています。確実
に回答は頂けていますが、時間を要する部分もあり改善する余地があると考えていま
す。

初期セットアップには関与されましたか？セットアップは簡単、それとも複雑でした
か？どういった意味で簡単、あるいは複雑でしたか？

マニュアルを頂き自分たちで実施しました。セットアップは難しくなかったです。支
援も頂きましたが特に問題はありませんでした。

当ソリューションの次のリリースに含まれていたらいいなと思うのはどのような機能
ですか？また、それはなぜですか？

例えばロボットがタスクを動かす際にトリガーがいくつかある。メール、ファイル、
時間を指定など。トリガーの優先度が一緒の場合、これらトリガーの中でどれが優先
されるのかがやってみないとわからないところがあって、そういった所がクリアにな
っていると良いです。また、トリガーをControlRoomで設定できるようにしてほしい。
こういった点を含め、管理ツールの機能がもう少し強化されると良いです。

どのようなROIが見いだせていますか？データを提供してくださいますか？

初期段階から大きな効果を出そうという取り組みではないと考えており、現在は社内
にRPAを浸透させている段階です。これから狙った効果が出るフェーズに入ると思って
います。Automation Anywhereさんのサポートもより強化して頂く必要があると感じ
ています。

他にどのようなベンダーを検討していましたか？最終的に当ソリューションを選択し
た理由は何ですか？

他に2つ、3つ検討しました。弊社では、ITプログラマーやスペシャリストというより
も、業務部門の人にロボットを作成する前提です。Automation Anywhereはユーザー
に対して非常にシンプルで分かりやすく、業務部門の人でも作ることができるという
ことが一つ大きかったと思います。もう一つは、ロボットがやる仕事、タスクをコン
トロールするガバナンスの観点がありました。これら2点から、Automation Anywhere
のストラクチャーは弊社のニーズに合っていたため、選定しました。

このソリューションに1から10の評価（10＝最高）を付けるとしたら、どのように評
価しますか？そしてその理由は何ですか？

8

海外でも利用を開始しており、APACの現地スタッフが開発しています。質問がある場
合、現地の言葉で問い合わせをしたいのですが今はそれができない言語もあります。
こういったところで今後改善もあると思いますので、期待も込めて残りの2点。

他の会社でソリューションまたは同様の他のソリューションについてリサーチしてい
る同僚の方がいたら、どのようなアドバイスをすると思いますか？

色々なやりかたがあって私共みたいに業務プロセスを改革するのとセットで進めると
いうことであれば、…我々はAutomation Anywhere を選択しました。

本当に単純な業務が沢山あって、スピードを持ちたい、出したいというのであれば、
違うツールかもしれません。狙う業務形態にあったツールは変わります。

何を狙おうとしているのかによってツールは選ぶべきですし、やり方も考えるべきだ
というようなことは申し上げるかなと思います。

I use Automation Anywhere to automate processes for other businesses.

Automation Anywhere is user-friendly for individuals with a technical background and can also be utilized by those without specific knowledge.

The learning curve for Automation Anywhere is easy. The steps are nicely designed and of high quality, making it easy for users to learn.

Automation Anywhere has helped our customers' organizations speed up their processes and reduce the workload for their staff.

It offers automation at scale, enabling our customers to accomplish their objectives.

Integrating RPA bots, APIs, business applications, and documents is easily achievable with Automation Anywhere.

Automation Anywhere has helped to increase automation consumption.

The dashboard has room for improvement.

I have been using Automation Anywhere for one and a half years.

It is stable.

Automation Anywhere is scalable.

The technical support has been helpful, and we have not experienced any delays.

Positive

We used Power Automate before switching to Automation Anywhere as per the client's request.

The initial setup is straightforward and takes one or two days to deploy.

I believe our clients do see a return on investment because they continue to use the solution for their automation needs.

I think the pricing is reasonable, but clients often perceive it as expensive. This perception might change once we see the benefits, understand the full process, and realize what is required to achieve our goals.

I give Automation Anywhere an eight out of ten. Power Automate has better cloud flows.

For those who prefer API integration over robotic process automation, I would use an API if it's more logical to do so. It all depends on the situation. If I need to fill some Excel documents, I will use bots; and if I need to display that data on a web page, I will use APIs if available.

We use Automation Anywhere to automate all the repetitive tasks that was previously done manually by individuals and to reduce the risk of human-errors so we can save time and money, It's like creating a digital employee that will work more quickly and accurately than humans. We mainly use it for the service desk tasks and to handle requests and also to create invoices and approving bills in finance and accounting departments, And we're implementing it into all of our departments since we found the benefits of it.

We have solved many problems we had in the past before using Automation Anywhere, Mainly we saved a lot of time and money, We reduced and minimized the risk of human-errors and got rid of all the manual repetitive tasks so we can focus on the core of our business, All the people in charge of supervision are dedicated now to a more important tasks. We succeed to reduce the response time of our business processes and this increased our performance and effected on our overall, But then when we started implementing RPA solutions for our clients, We had to switch to another product with an easier implementation and more friendly interface.

The most valuable feature for me is the power of AI Technologies involved in Automation Anywhere's IQBot such as Natural Language Processing, Computer Vision, Fuzzy Logic, and Machine Learning to automatically classify, extract and validate information from business documents and emails, I also like the Bot Insight to analyze and optimize the processes, I also like the visual flow charts and the drag-and-drop actions, I like the cloud infrastructure and security and the lightweight web-based architecture. 

They need to improve the REST Api Documentation because its not well detailed or clear enough for beginners, They need to provide some out of the box AI and ML functions such as Image classification and Objection Identification, They also need to improve the real-time data and analytics,There is less support for various data types, The .NET Framework is not completely supported and they have to add more features to fully support the .NET, Last advice is to add an option for developers for Graphical View along with the Code View option.

Here's a use case of Automation Anywhere (AA): In a bank, you have an account opening process. The customers go into the bank, then apply for account opening. They will go to a portal, fill out the form, then put their documents. All the data that had been entered and all the documents that are being uploaded will go into a document repository.

With Automation Anywhere (AA), you have a data capture solution that extracts the data, and will put the data extracted into a case management solution, instead of having somebody just taking data and doing manual data entry into the CRM platform or core banking platform. This solution can take the data extracted from the upload, log into the CRM platform, and key in the data one after the other, in that same order on the CRM or the core banking platform, instead of having a human doing that repetitive task of data entry. You can use this RPA solution to handle the document repository, extract the data from it, log into the CRM portal automatically, then key in the data as an automated data entry into the CRM.

There are other competitive solutions, e.g. Blue Prism and IBM Robotic Process Automation (RPA), and those are very good ones, but if you asked me, Automation Anywhere (AA) really, really stands out.

One of the things I like about this solution is its functionality. It's highly functional, aside from it being stable and scalable.

I also like that the Automation Anywhere (AA) team is always innovating, e.g. they're always coming up with new features that would speak to various operational use cases.

Improving on the ease of use and user experience of Automation Anywhere (AA) could help.

We've been providing Automation Anywhere (AA) to our customers for 10 years now.

Automation Anywhere (AA) is a stable solution.

Automation Anywhere (AA) is scalable. It's one of the best you can have in the market.

Automation Anywhere (AA) has very good technical support.

Installing Automation Anywhere (AA) is not a complicated process. How long the installation takes will depend on the client environment. For the cloud version of this solution, you just need to configure it to the use cases of the customers. For the on-premises version, you have to set it up within the client data center environment, and even that doesn't take time. Installation is straightforward.

Our customers pay for the Automation Anywhere (AA) license yearly, for the cloud version.

We were able to evaluate Blue Prism and IBM RPA.

We currently have three customers using Automation Anywhere (AA). We have three people handling the deployment and maintenance of this solution: the system administrator, the developer, and the solution architect.

The advice I would give to other people who want to start using Automation Anywhere (AA) is that the most important thing is for them to understand their use cases before even embarking on the journey, so they can be sure their use cases are RPA related and can be taken cared of by this solution. Automation Anywhere (AA) cannot cater to all automation use cases, as it's mainly focused on clearly defined manual repetitive tasks.

The customers can decide whether they want to have this solution deployed on cloud or on-premises.

I'll give Automation Anywhere (AA) a rating of eight out of ten.

The solution has really changed a lot when it comes from v11 to A360. When it was v11, then it was complete scripting, and it was not the UI, the drag and drop features that the other tools provide. You just drag an activity and drop it. It was actually scripting. So it was relatively difficult to develop a code for someone who is not very familiar with basic coding skills.

There are more valuable features with the updated solution. Now they have both the list view and the flow view. They have increased some features in terms of data types. They now have good usage of the data table and have added variable types. It's convenient.

One area that could be improved with the cloud solution when it comes to A360 is we have seen a certain lag. It's not a very happy tool. There are stability issues, but that is something that they maybe looked at already. They have come up a long way, and they are actually promoting the IQ bot as well. The document OCR/ICR techniques are something they're already working on, so I'm looking forward to that as well. 

As a developer, the biggest con is the lag. It's pretty inconvenient to face that delay in things happening. We come across that pretty often. 

It's not necessarily an added feature that I would be looking for, but in general, as a solution, it could have been easier to use than in the current state. The way the tool has been built, it's not easy to build a solution when it comes to using Excel automation. And it's not that convenient.

I've been working with the solution for a little less than two years.

The code for the solution, once developed, is pretty stable. I would say there is no issue in terms of stability there. It is only the initial accessibility in terms of the build phase where we have seen that issue of the lag.

Scalability is pretty much achievable, and I don't think we have faced any issues. We have had bots earlier. But when it comes to larger processes or where there's a situation where we need to use multiple bots for common processes and things like that, there, I have not been able to use those solutions. I don't work as a developer. I work as a solutions architect and a business analyst, and that is one place where I have felt Automation Anywhere is not that capable.

Customer service is comparable to Power Automate and Microsoft; they are responsive.

The initial setup for cloud-based solutions are all straightforward.

When it comes to pros, the solution is convenient. And now it has both the list view and the flow view in terms of the code. So whether it is a seasoned developer or whether it's a newcomer, they have made it slightly easy. I feel that for a first-timer, Automation Anywhere would be something that is relatively difficult to pick up.

I would rate the solution a six out of ten.

In one of my insurance domain processes, I need to extract the details of customers from an input Excel file and I need to update details like Address, DOB, and Names, all based on their requests in a web-based application.

With respect to our environment, we used Excel commands for doing operations and we faced a few Excel issues in production. Everything was fine in Dev and QA. Then we used Excel as a DB and it provided a permanent resolution.

This product has helped us a lot by improving and growing the business in different domains. Initially, when we have started RPA with AA, we implemented it for only one domain. Now, we are in a position to automate most of the processes across domains.

In V10 and V11, most of the Windows and web-based commands are helpful. We mostly use the Database commands in order to make the process faster and more secure, rather than using Excel or a CSV for reading the input files.

When we think from a business perspective, business applications are more compatible with their specific browsers. Let's say one of my customers is using Firefox, which is the most compatible browser for their application, when we try to automate that with AA, we don't get accurate and stable results. They need to make the AA stable across all browsers and I hope to see it fixed in the next version.

As I mentioned, if we don't close an Excel file in a safe manner, then when we try to open it or another Excel file in the same place, most of the time it will lead to issues. As we are working with unattended automation most of the time, no one will be available to take care of those issues when they happen

I have been working with Automation Anywhere for the past four and a half years. I have worked on versions 9, 10, and 11. Currently, I have started working hands-on with A2019. You are moving to A2019 very soon. 

AA is not stable across all different browsers.

RPA is what I have been working on since my career started. 

I can suggest Automation Anywhere.

I tried multiple options but I found that Automation Anywhere has better options when compared to all of the other tools.

We primarily use this product for Web Applications, Outlook, and Excel.

It helped to increase productivity in a commendable manner.

The most valuable feature is PDF automation, where we can automate templated PDFs with almost 100% accuracy.

DOMX path support for identifying the web elements is helpful.

The Control room features, such as pooling devices, Queues, and the secure environment, are also valuable.

Commands in Excel, Outlook, and Word automation are very limited and hence facing difficulties automating complex requirements for the above applications with V11 version. 

We have been using Automation Anywhere for two years.

Relatively the installation is complex compared to other competing technologies. Lot of things has to be worked around for Control room setup and for starting the bot development like user creation and specific roles getting assigned etc... 

I've installed it on my own using installation guide. But a lot more things are involved while installing

The ROI on major bots has been phenomenal.