Automation Anywhere Reviews

We are primarily using this solution for banking, healthcare, and Agile processes. We implement automation solutions for our clients.

I have been using this solution for the past three or four versions, and the look and feel have improved a lot. A lot of functionality has been added, including control room features and deployment features. It takes some time to analyze and overcome the technical aspects before deployment, but now, we know that we have an easy time in development and deployment.

Our solutions are easily understood by the client and they do not have any difficulties.

The most valuable feature of this solution is the ease of using it. Even as we were getting into RPA for the first time, I found it easy to understand this tool.

The terminal emulator and the automatic scanning of PDFs are good features that you can do really easily.

We would like to be able to directly implement automation for Word documents and XML. Currently, we have to write a script or some code in Python, and there is no direct solution. Basically, I'm expecting some things that are more innovative.

It would be great if technical support were a little faster.

I would like to see more documentation for automation.

This solution is very stable, even though it is growing in an aggressive way.

We are implementing complex solutions in health planning care, HR, and banking, so there are a lot of things that you have to consider when it concerns data and the information. Sometimes we get an error where the port will hang, or the solution will change over a period of time, but generally, the solution is scalable. I would rate scalability an eight out of ten.

Technical support for this solution is good, but sometimes to takes a long time for them to get back to us. Sometimes we face technical issues while we are downloading, and there has been a delay in getting support. If this could be minimized then it would be great.

I have worked with other solutions and information providers before, and this solution is easier to use. 

The initial setup of this solution is pretty simple.

It takes approximately a week and a half to set up automation. We have already had some examples and demos, so setting up is very easy. Learning will take some time after that.

We perform the integration for this solution with our in-house team.

We have seen ROI since implementing this solution. We started with the HR processes and we are using healthcare information. It has given a decent ROI. We used to have fifteen employees, but now there are two or three who manage and support the bots.

Choosing this solution for our clients concerns multiple aspects. I have to think about the complexity of the solution and how much time it takes compared to other solutions. These things considered, Automation Anywhere is a decent competitor and gives a better solution. Even through the development and debugging phases, it give very good performance without scalability issues.

We have worked with both Blue Prism and UiPath

For anybody who is learning and wants to use RPA, I would suggest starting with Automation Anywhere. There are many things to consider including the technical capabilities, the length of time for development, the number of pieces that there are, what the support is, and how easily the bots are deployed.

This is a good solution, but some pieces are missing and there are issues with support.

I would rate this solution an eight out of ten.

We do the implementation of Automation Anywhere.

It is easy to use. It helps to reduce your man-hours and manual effort.

Excel automation or the activities for Excel is an area of improvement.

It has been about three years.

It is quite stable.

It is quite scalable.

We have definitely seen a return on investment with this product.

It is a great product. Automation is the key, and Automation Anywhere is a good tool to use. It is great to have it.

I would rate it an eight out of 10.

Our primary use is to provide a digital solution with a view to delivering robust, time-efficient, and error-free solutions to business customers. The requirements for every customer are quite different depending upon their return on investment measures, the need for automation in their organization, etc.

Other than that, I as an individual have found a fondness towards the product, which helps me automate all of my day-to-day activities. They are monotonous and the bot can jump in and make my work life such that I can breathe a little easier.

My environment varies from customer to customer.

Automation Anywhere has not only my organization but several customers as well. Particularly the organizations from the automobile industry have benefitted from AA in their vision to transform their business objective towards the path of digital transformation. 

In fact, there are more than 25 customers that we have or will have partnerships with. These groups are willing to invest more in automation so that their valuable resources are not wasting their time and energy with monotonous work. Instead, they are better utilized in improving their employee value and thus helping the organization grow.

It is very difficult to automate Telnet and Terminal screens using Java or Python. Automation Anywhere has made the automation of these processes pretty much hassle-free and easy to use.

The robust and flexible nature of the product gives it the capability to automate almost all rule-based processes in each and every ERP application that is currently available in the market.

Another added advantage of this product is its capability to automate web-based processes and its ability to automate all processes without compromising a single bit on security.

As a developer, I would like to have copy commands available from one bot to another. It is a tedious task to write the same snippet of code in different bots again and again, whereas I could simply copy and paste the patch of code, like in the older versions.

As a business user, I would like to have a feature wherein the bot is run on demand, whenever an email with a specific keyword or whenever a specific person sends an email to the bot's email address. Thereby, I need not worry about setting up a schedule in the WebCR.

We have been using Automation Anywhere Enterprise for two years, and the A2019 version for five months.

The software can automate almost all web based or desktop based applications. Its wide range of commands makes it possible to automate almost any rule based process with ease. 

Scalability is pretty good as it covers pretty much all of the applications and almost all processes can be automated.

More often than not, I have a quick response from their support team. Hence, I would say I am pretty much happy with the way they are organized as a support team.

I have always been a user of Automation Anywhere and did not work with another RPA product.

The Express mode installation is pretty straight forward. However, the SSO (Single sign-on) enablement, which is a requirement for many customers, is a bit complicated because the certificate needs to be installed.

For customers, we have the Automation Anywhere team to support us in case we need any assistance. Otherwise, we do the installation on our own.

As far as the expertise of the Automation Anywhere team, I must admit that they know their product and are very skilled at it.

I think the organization has been making some real profits with the help of this product, although I don't really have access to the numbers.

My organization had a partnership with Automation Anywhere and hence did not have much of a choice.

Our use cases include email filtering to get rid of spam, phishing, and many more.

Workflow automation has helped a lot with cost reduction, greater accuracy, and delivery speed. It then continues to add value as it picks up momentum and spreads across the organization.

Workers now have more time on their hands to use their intuitive minds to think about great ideas. All we do is train our digital workers, then they do the work 24/7- 365 without any errors, unlike humans who need time in the day to rest. They are the best part of the business.

All of the business processes we can automate, such as the digital forms you can create, have improved the way we function. The digital forms reduce a lot of paperwork, as well as the stress of losing or misplacing important data.

The sales team is also doing great because their sales operations are improving with the usage of AA.

It offers insights on how to improve with the dashboards that represent your business KPIs. You get information about the trends and know exactly where to improve, and even how you can achieve that.

The sales process is also automated in instances such as follow-ups.

The marketing automation software provides easy workflow creation and management. It increases productivity and it is easy to follow and optimize. Use workflows to set priority, status, and route incoming tickets to ensure your SLAs are met.

Trigger responses are real-time responses that are easy to send to customers. Every response needs to be prompt because even a five-minute delay can lead to a lost customer opportunity. The software has a feature that allows you to time and schedule your responses so that they can be sent in real-time. 

In the control room, the manual bot update should be looked at. I would like to see a technology where they can automatically update or upgrade themselves to the latest version, without having to uninstall the current bot.

Bots should also be automatically downloaded to all computers or devices in the organization without people having to individually install them on their machines.

The device connection can also be improved, as I happen to lose connection most of the time. 

My company has been using Automation Anywhere for a while now, but I have only recently joined and I'm still in training.

Stability is high because these are machines with fewer errors compared to humans, and more production time because they work 24/7- 365 without taking any breaks. 

Scalability is very high and there is no need for numerous source codes. Should the size of the organization go up, there is no need to worry, as AA can handle any size.

They solve tickets quickly and are always ready to attend to any queries, concerns, etc. The service is excellent.

This is actually my first real job and I'm currently doing an internship, so I have not used other RPA products.

The initial setup was straightforward and the instructions were easy to follow.

The implementation was through an in-house team.

Our ROI is an average of 6.5%.

There is a free trial so that they can get an overview, and there are different licenses that are very affordable and can suit every business model.

The company that I work for has evaluated other options and they were also using Zoho.

My recommendation is that more businesses should use it. AA doesn't require any prior IT or developer experience, and it has lots of tutorial videos of how-tos. 

We have quite a few use cases that we have built. Not one, but many. I see a lot of value in the cognitive part of it: the IQ Bot. In the traditional RPA market, people have been doing it for a very long time now.

There's one use case that we did it for a U.S. organization for their accounts payable process. That's the biggest use case that we did. We took that and showcased it to all our customers, so they could get confidence. By doing that, we got three to four more leads out of it, increasing the business. That's a huge use case where we showcase the capabilities of IQ and its strongest aspects.

The cognitive is where everyone is heading to in the RPA platform. What really helps RPA to grow is the cognitive part of it. That's where the product is really good. Initially, it started out as RPA, but now there is a cognitive aspect to it. That's a key value to it.

An interesting thing: If you look at AA, the OCR capability is actually from a third-party. They don't have their own OCR in there. They use ABBYY or Tesseract. They should have their own engine built-in with their own IP. It increases the value rather than trying to use a third-party solution. That's where I see a lot of value.

As a product, it's been always very stable. The only thing that we wanted was it to be on the cloud. We saw at Imagine yesterday that now it's on cloud and will be more stable and accessible. People can start building bots in the click of a second. That's the good part. It's more stable now because it's on the cloud.

I don't think there were any challenges. Everybody who wants to do RPA can start very small. They do a PoC, build a few bots, and then they scale up. I don't see a challenge as long as you have the right people doing what they are trying to do. A lot of use cases in our organization are only two to three bots initially, and now, they have 40 to 50 bots. So, I don't think there is an issue in terms of scalability at all.

Technical support needs to be much faster. I also had the project delivery. I had six clients whom I looked after. Whenever we got stuck, it was all about sprinting. There was a two or three week sprint. Within that, if you just wait for two to three days, it doesn't make sense. The support needs to implode, because I was just talking to a customer now who came directly and asked us, "Can you give us a dedicated support team?" It's feedback from our customer that support takes too long.

It's just the time; the pure amount of time. Imagine processing 5,000 to 6,000 documents, how much time does that take if a person does it? It saves on the quality of work, because the quality can be bad when somebody's doing it. If a bot does the work, it's faster and comes with good quality. These are two important things along with the cost saving in the long run. That's where the value is.

I would rate it between a seven and eight (out of ten), which is good. I want it to improve on the support. They really need to improve on the support model. Also, the cognitive bit needs to be enhanced. I know that there are other products on the market who do much better than the product that we have. A lot of work can still go into it. One thing, it still cannot do is cursive writing. IQ Bots still cannot read cursive writing. That's where a lot of development effort can go into it and make it a great product.

I work for KL University as an associate professor. I take care of internships, placements, and industry connect. I'm the associate dean of internships, placements, and industry connect at KL University.

In our university, we have started a center of excellence in association with Automation Anywhere. This robotic process automation tool is very important in terms of distal transformations. 

The majority of students are doing a lot of robotic projects with the help of the bot that we have established in our university.

Another way that this tool helps is professors are doing a lot of researching initiators in terms of automation, wherever there is automation, there is the possible usage of RPA.

The majority of students are showing a lot of interest in this tool as it deals with process automation. Once students are done with the certification and training, the majority of recruiters are showing interest because RPA is doing an excellent job in the market. The majority of Indian companies are showing a lot of interest in recruiting students who are trained in this Automation Anywhere RPA tool. When compared to current skills in the market, Automation Anywhere is a hard skill, where in universities in an Indian-based culture, this place a wider role.

A user can easily adopt this technology and utilize it, when compared to the other available resources in the market.

A majority of this tool works on automation. For future prospects, this tool should 80 percent deal with neural networks, deep learning, and artificial intelligence and that has to be integrated a lot. As these are future skills, these integrations will help us take the tool to take to the next level.

This product is very stable in the market because the adoption of this product is very clear. There is no complexity. Plus, anyone can learn this tool. In India, if a tool comes along, people think that it is relevant to technical guys. However, if someone goes through RPA, a non-IT guy or IT guy (anyone) can adopt this technology, as it is easy to adapt. The unique selling proposition of this product is adaptability is good. So, this product will be the stable in the market.

The majority of the technical support that we get will be through digitization. If someone wants to go through a digital process automation, this is one of the best tool to adapt it. When compared to other products on the market, the adaptability and usage are very easy. Moreover, getting the resources who are trained in Automation Anywhere, we can get that very easily. As Automation Anywhere is giving this technology for free, as there are no commercials involved, the majority of the skilled workforce are showing a lot of interest. That will be the future of this product.

There are quick user manuals clearly available. We can easily install the product and start working immediately. There are very big eLearning resource contents available. With the help of Automation Anywhere team in India, they are providing a lot, just to support student and faculties in universities. There is a quick learning process with the help of eLearning resources.

This is a one of the best automation tools where we can have quick transformations when compared to other tools available in the market.

The most interesting about this product when compared to the other products on the market: 

1. The resources available.
2. eLearning access is available.
3. The certifications are free of cost.
4. Adaptability is easy.
5. The implementation part is easy.

I can give it an eight out of 10. We need it to add something. It is a little too early, and they are working on that. If they can add more on these things, this will be one of the future leader of the market. While it is already a future leader, it will goes into the next level of the market.

We train students to find their own problems on a day-to-day basis, then use Automation Anywhere (or an RPA solution) to solve these issues.

We are using the latest version.

With this type of work, there is usually manual labor and human error. The people who do it may not like working on it for long. That's a big problem. If we can get a bot to do the same job doing the same thing, then our human workforce can use their intellect. 

There are many valuable features, including the reading material and taking data from websites. We can move quickly working with PDF files.

We can see what the bots are doing when they are working.

I like the bots that take data from databases and websites, then change it into another format. The bots can use this data to fill out forms, which is very tedious.

It is very easy for anybody to learn. Anybody spending time for the solution can learn it.

The UI is great and intuitive.

Automation Anywhere has to be integrated with machine learning and AI systems to read images and videos, then put the information into another format.

Stability is pretty good. We haven't had any issues.

Scalability requires a lot of resources which needs a longer based goal. 

With a cloud-based platform, we can create bots and apply them to any system.

The initial setup is straightforward with no hassles. 

Most people are aware of Automation Anywhere and what it does.

Primarily, we have it deployed across multiple verticals in finance and are looking to expand that to other areas, like engineering and supply chain within the organization.

We use the RPA solution and are looking to explore the IQ Bots.

In finance, it has helped us deliver on productivity and provided us with FTE savings. It does improve transaction accuracy as well. In these ways, it has really helped us.

The ease of use and its ability to change the code when something in the main process or core process changes. The ease of use is really good. 

We have some ERPs tools which are not compatible with Automation Anywhere because they are legacy systems. We find that Automation Anywhere does not work with these at times. Just enabling the usability of Automation Anywhere on some of these legacy ERPs would help us, as we struggle regularly with this issue.

It has been pretty stable.

It is pretty scalable within the functions that we have deployed. We have increased the number of transactions compared to what we started off with. We see its usability across functions as well. We can use the same bot across other functions if you have capacity.

The customer service that they provide is good. They have good turnaround time with fast responses whenever there is an issue. They give us the right solution.

We set up all three of our use cases, which were simple, medium, and complex.

We have seen ROI. Our business cases only get approved if there is an ROI.

We evaluated the UiPath, Automation Anywhere, and WorkFusion. We evaluated them before latching onto Automation Anywhere.

We chose Automation Anywhere based on its simplicity of the usage, its ability to interact on our transactions and processes. Those were the two primary drivers that helped us decide.

Streamline your processes and simplify them, then bring in RPA as a solution.