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RPA Consultant at a tech services company with 10,001+ employees
Real User
Enhances business processes to improve time to market, but there are cross-platform issues that need to be resolved
Pros and Cons
  • "By using this solution for RPA, we can automate a lot of business processes, which helps achieve less time to market."
  • "The user interface should be enhanced to make things simpler for the user."

What is our primary use case?

Our primary use case for the development of business processes. For example, finance is using it to develop a lot of business processes.

We use it on a lot of things.

We are using an on-premise deployment model.

We only use unattended bots.

How has it helped my organization?

There are a lot of business processes that take time to do. By using this solution for RPA, we can automate a lot of business processes, which helps achieve less time to market.

What is most valuable?

The most valuable feature of this solution is that it runs anywhere. You can build for a single platform and then have it run anywhere. This is the biggest advantage of this solution.

Developers can customize flows.

What needs improvement?

It takes a lot of time to deploy, and sometimes it fails after a timeout.

You cannot learn it quickly.

Sometimes you build on one platform, but when you switch to another platform it doesn't deploy properly and it fails.

The user interface should be enhanced to make things simpler for the user. It is important because while the RPA consultants have the relevant knowledge, not all of the individuals who use the tool will. Having a better dashboard for this would help.

The solution should also be simplified.

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Automation Anywhere
October 2024
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For how long have I used the solution?

I have been using it for one year.

What do I think about the stability of the solution?

With respect to stability, sometimes the process times out when you move to another platform, which is something that needs to be fixed. For example, if you build in Windows and then deploy in Linux then it should take the same length of time. 

We use this solution on a daily basis.

What do I think about the scalability of the solution?

This is a scalable solution. Cross-platform is the only problem.

We have no plans to increase our usage at the moment.

How are customer service and support?

Technical support is ok. They have fixed our problems when they come up. But, the problem returns, so the tool needs to be enhanced.

How was the initial setup?

I did not perform the initial setup of this solution, but I have been responsible for one of the upgrades. It was ok. They gave us support and gave us the manuals to do it. I found that it wasn't a problem.

It took us two months to scale from PoC to our current number of bots. 

What about the implementation team?

We used RPA consultants to assist us with our implementation. You educate them and they are able to use the solution. We have had no problem with them.

What was our ROI?

We have seen a return of investment because it takes less time to market in our current process. I would estimate a times savings between 20 to 30 percent.

We have seen about a 10 percent monetary savings.

Which other solutions did I evaluate?

We evaluated one or two other solutions, but I can't disclose who they are.

What other advice do I have?

Use all the features. The enhancements that they have developed on the tooling side, and the other new features that they have provided, are good. 

This is a great tool that I recommend, and cross-platform is the only problem. The solution should recognize the platform and deploy the tools properly.

I have taken one course with Automation Anywhere University. That course needs to be updated.

We can sometimes integrate it with other applications.

I would rate this solution a seven out of ten.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
Business Technology Analyst at a consultancy with 5,001-10,000 employees
Real User
Helps us by automating the QC part of our processes. We would like more community manuals for debugging on our own.
Pros and Cons
  • "All the data that comes in has to be QC'd. Automation Anywhere helps us by automating the QC part."
  • "The version that we are using has been difficult for us to code. As changes are very frequent, we have to make sure the code can be updated automatically so we don't have to make a change every time a user makes a change. Then, the user doesn't have to update us and we don't have to push a change to production. We have found a workaround with the help of the Automation Anywhere support people for this."

What is our primary use case?

From all the client data that we obtain, we have to provide reports and analysis along with field reporting. This is what we try to automate.

How has it helped my organization?

All the data that comes in has to be QC'd. Automation Anywhere helps us by automating the QC part.

What is most valuable?

Excel automation is the most relevant feature for us.

What needs improvement?

The version that we are using has been difficult for us to code. As changes are very frequent, we have to make sure the code can be updated automatically so we don't have to make a change every time a user makes a change. Then, the user doesn't have to update us and we don't have to push a change to production. We have found a workaround with the help of the Automation Anywhere support people for this. 

Automation Anywhere is launching a new UI where you can add your own liabilities. That is a very good feature that is coming up.

I would like some proper user manual guides where we can debug the problems on our own because the community feels stranded at the moment. You can't go and just find a solution. The solutions for the community are pretty small for now.

We need it to be intelligent on its own, and that is not possible with an RPA solution.

What do I think about the stability of the solution?

It is quite stable.

What do I think about the scalability of the solution?

It is scalable. We try to build something on one system then repeat it on a client system.

How are customer service and technical support?

The technical support is good. The only issues that I've come across are technology for our environment is very specific and their support doesn't know much about it. We have to take the time to explain it to them, so they can manage and handle the issue from there.

How was the initial setup?

The initial setup is a little difficult in the beginning to develop an entire infrastructure that the IT will support, but as you grow, you find a way to develop the whole architecture.

What about the implementation team?

We installed it ourselves.

What other advice do I have?

The process is simple. Go for Automation Anywhere.

Disclosure: My company has a business relationship with this vendor other than being a customer: Partner.
PeerSpot user
Buyer's Guide
Automation Anywhere
October 2024
Learn what your peers think about Automation Anywhere. Get advice and tips from experienced pros sharing their opinions. Updated: October 2024.
814,528 professionals have used our research since 2012.
Consultant at a tech services company with 501-1,000 employees
Consultant
Drastically reduces manual work for employees
Pros and Cons
  • "For the beginners, it is an easy tool compared to other tools in market. Users can understand the line by line code and code it easily. There is no syntax or anything else. They can easily drag and drop, executing the bot directly."
  • "MetaBot helps getting data from SAP, but we still have some cases where we cannot fetch data from SAP."

What is our primary use case?

I have automated HR, hotel, and some IT processes. I have also automated processes in SAP.

How has it helped my organization?

Automation Anywhere drastically reduces manual work for employees. 

A process that I automated was taking data from one of website and matching/reconciling it with bank statements. I used Automation Anywhere to place the data from our website and compare that with the bank statement. Most of the bank statements were in PDF format. I extradited the data from the PDF format and copied that to an SCS Suite file. From there, I started comparing the values and reconciling them.

What is most valuable?

Object learning is a one of the best things that can be found in Automation Anywhere. 

Image recognition is pretty good for our Citrix environment.

The new thing is the IQ Bot, where it gets data from unstructured data.

What needs improvement?

Citrix should be more stable. 

MetaBot helps getting data from SAP, but we still have some cases where we cannot fetch data from SAP. They should improve this.

They could add more commands that we can find in other tools. In emails that we have to download, we cannot read the MS docs. There is another type of procedure that we have to follow to find these things and download them. We are doing most of these things in a MetaBot format. For SAP and Excel, we are also using MetaBots. These commands need to be improved, especially in Excel because they are only a limited number of commands for Excel. Other tools have very good Excel commands, but Automation Anywhere lags here. 

What do I think about the stability of the solution?

The stability is good.

What do I think about the scalability of the solution?

It has very good scalability. We can implement across all domains.

We have deployed bots in very few cases internally, like five to six bots. We mostly deploy bots for clients and their purposes. In these cases, we have deployed more than 500 bots from our ASD to the client.

How are customer service and technical support?

I would rate the technical support as a six out of ten. They are combining the tech support and forums into one portal. However, we have had delays in some of their response times. Their responses have been good, though.

The technical support helps us with a bunch of our clients. We get queries from our clients, then we try to solve them. If we are stuck on some issues, then we will contact the help desk. It is there that we will get help from the tech support. 

For version 11.3, I am good for the tech support, but they are ending the support for version 10.

How was the initial setup?

The initial setup was good.

What about the implementation team?

We deployed it in-house. We have good technical support team for installation, etc.

What's my experience with pricing, setup cost, and licensing?

I am not sure about the costs, but two Bot Runners and four Bot Creators may cost approximately 1CR.

What other advice do I have?

For the beginners, it is an easy tool compared to other tools in market. Users can understand the line by line code and code it easily. There is no syntax or anything else. They can easily drag and drop, executing the bot directly.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
reviewer1126875 - PeerSpot reviewer
Works at a tech services company with 10,001+ employees
Consultant
The customization and ease of use have helped us to automate and save on overhead
Pros and Cons
  • "The Automation Anywhere software has improved our organization by moving us into the RPA climate and allowing us to save on our overhead."
  • "I would like to see a built-in read-only role for the control room so that the bot creators can log in and monitor the production environment without any auditing concerns."

What is our primary use case?

We use this solution for automating business tasks in certain areas of the organization (so far). This involves creating bots to handle mundane tasks, so employees can be freed to work on other tasks that require higher thinking skills. We installed the product locally with the vendor's help.

How has it helped my organization?

The Automation Anywhere software has improved our organization by moving us into the RPA climate and allowing us to save on our overhead. By using bots, we have virtual workers that work twenty-four hours a day, seven days a week, three hundred and sixty-five days a year, all without taking a salary.

What is most valuable?

So far, we have found Customization and Ease of Use to be the most valuable features. We are also working on scalability now (within our bots), so other business areas can use the same bots that were already created. At the same time, we will be continuing to build other bots.

What needs improvement?

I would like to see a built-in read-only role for the control room so that the bot creators can log in and monitor the production environment without any auditing concerns. Currently, our development team cannot log into the production control room, due to audit concerns, and it would be beneficial to see the bots running, confirm the schedules, etc.

For how long have I used the solution?

Nine months.

What do I think about the stability of the solution?

So far, it has been stable for the past nine months, which also included an upgrade to the client and control room.

What do I think about the scalability of the solution?

We are currently scaling our bots and as a platform, it is very scalable.

How are customer service and technical support?

All of the times that I contacted technical support were pleasant. Tickets were assigned quickly and resolved. We even have a customer liason weekly tagup call with the vendor to help with anything that may arise.

Which solution did I use previously and why did I switch?

Previously, we didn’t use this type of product. We needed to lower our overhead costs.

How was the initial setup?

This initial setup was straightforward. The documentation that was provided was thorough.

What about the implementation team?

Our in-house team was used, along with the vendor's documentation and installation guides. Overall, it worked well.

What's my experience with pricing, setup cost, and licensing?

Being one of the Bot Creators, I wasn't included in the breakdown, makeup, or negotiation of pricing or licensing. I only know the total cost.

Which other solutions did I evaluate?

We only installed the evaluation version of Automation Anywhere, and our Proof of Concept was successful.

What other advice do I have?

Don’t employ all non-technical employees to create bots. Use software engineers. In our environment, we use REST, API, and SOAP, which may be daunting to non-technical folks.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
Automation Consultant at Neuralify
Video Review
Vendor
While the installation and setup are quite simple, it's not so easy to see the roadmap to RPA success
Pros and Cons
  • "My impression of the Bot Store is good. It is a really smart offering. A lot of the time customers need the same things, and there's not necessarily a lot of logic in reinventing the wheel. When you take the Bot Store, you allow people to share knowledge, you allow best practices to be immediately adopted by users, and you can share good knowledge, saving a lot of time for customers. It's a really good thing."
  • "Another feature that would be cool to see in Automation Anywhere is more use of artificial intelligence. Right now, RPA is basically limited to a bot which is simply following the instructions that it was given. However, what would be really useful is if a bot was able to more flexibly respond to issues. For example, sometimes there are erroneous errors and pop ups. With good code, you can certainly build your bots to be able to handle that. However, it does take time and a bit of technical know-how to be able to do that."

What is our primary use case?

My primary use case with my current customer is automating various business processes used by a large financial institution.

What is most valuable?

Automation Anywhere is not necessarily a new technology, but what it does is it enables people who have a non-technical background to take advantage of the value of automated tools. When you look at businesses in the past, you had to have a really high level of programming skills to be able to even think about automating things. But with Automation Anywhere, you can actually teach somebody how to automate a business case in one day. So, to see people with no interest in coding get excited about automating things, that's huge. For a tool that can be fun to use and make people's job better on day one, that is the most valuable feature.

My impression of the Bot Store is good. It is a really smart offering. A lot of the time customers need the same things, and there's not necessarily a lot of logic in reinventing the wheel. When you take the Bot Store, you allow people to share knowledge, you allow best practices to be immediately adopted by users, and you can share good knowledge, saving a lot of time for customers. It's a really good thing.

What needs improvement?

A useful feature of Automation Anywhere, which is on the way, is the ability to use inline code for both Python and VBScript. The reason that this is so useful is a lot of the time people who are doing RPA are people with technical backgrounds who have been developers. Although, Automation Anywhere is very powerful, sometimes what you need to do is a very specific task which is accomplished more efficiently with code. So, I'm really excited that this feature is coming soon.

Another feature that would be cool to see in Automation Anywhere is more use of artificial intelligence. Right now, RPA is basically limited to a bot which is simply following the instructions that it was given. However, what would be really useful is if a bot was able to more flexibly respond to issues. For example, sometimes there are erroneous errors and pop ups. With good code, you can certainly build your bots to be able to handle that. However, it does take time and a bit of technical know-how to be able to do that. But because a lot of those technical challenges tend to be pretty similar, I would like to see Automation Anywhere include more robustness into the way that errors are handled.

The biggest area of improvement with Automation Anywhere is on the enablement side. A lot of the times, people have the capabilities with the tool, and it's all there, but it's not necessarily so easy to see that roadmap to RPA success. This is very new technology, and there's not a pre-walked path to success. It's unique to every organization, but there are certain commonalities. What Automation Anywhere could do to improve the solution is help customers understand what the tool is really capable of. Walk customers through what changes are needed both organizationally and in terms of infrastructure to really see success with RPA.

I've seen customers who have the licenses. They have the know-how. They have all the pieces from Automation Anywhere to achieve success. But, where they fell short was there maybe wasn't necessarily commitment from the right stakeholders within the organization or maybe there were other forces which were holding things back. What they needed was vision for it:

  • How can they operate efficiently? 
  • How should it work? 
  • How should it look? 
  • What roles are needed? 

These are the areas where I've seen customers struggle, and somewhere where Automation Anywhere could really improve.

What do I think about the stability of the solution?

One of the best things about the stability of Automation Anywhere is that when you have an automation, even if the product changes, there are so many tools built into Automation Anywhere that allow you to take those little problems and spot an issue immediately. You can see the health of your bots at all times. The dashboards and analytics provided by Automation Anywhere allow you to have an overall picture of exactly what's happening with your bots. Even if something changes, because things will always break, when that happens you're able to spot it immediately. You know exactly what happened and can have it changed that day, and it's back in functional production. If you weren't able to spot those problems so easily, you wouldn't be able to scale. However, because of the tools provided in the Control Room and other features with the analytics that Automation Anywhere has, it is very easy to scale automation using Automation Anywhere.

What do I think about the scalability of the solution?

I have a very positive impression of the scalability of Automation Anywhere. The Control Room enables you to take an automation that was built once and have it be deployed in a very effective way.

Which solution did I use previously and why did I switch?

Customers who I've worked with in the past have told me that they chose Automation Anywhere because of the Bot Games. The great thing about Bot Games is it gives people a chance to really experience RPA. It's one thing to hear about what the tools are capable of, but when you actually get there on the ground and you see what these things can do, that's how you get customer buy-in. That is how you get the people on top and the people on the bottom all to agree that this is a product that we can really use and can add value to our organization today.

How was the initial setup?

The installation and setup of Automation Anywhere are quite simple. Most of the time that I've worked with customers setting up Automation Anywhere, it's gone off without a hitch. It's pretty much as simple as once your infrastructure is in place, you install the client and Control Room, then you can be ready to go building users and getting your automation started very quickly.

What other advice do I have?

On a scale of one to ten, I would rate Automation Anywhere a seven.

Disclosure: My company has a business relationship with this vendor other than being a customer: Partner.
PeerSpot user
RPA Lead at a financial services firm with 1,001-5,000 employees
Real User
The bot creation process is straightforward in some ways and complicated in others
Pros and Cons
  • "The graphical user interface (GUI) is very useful, since I don't know any coding languages. I have been able to be a developer with Automation Anywhere without knowing the technical background. I am a business user, and not needing the technical knowledge to use the system has been useful for me."
  • "By combining Automation Anywhere and Appian together, we have been able to build a bot that works with Appian workflows to manage all our employees."
  • "The bot creation process is straightforward in some ways and complicated in others. You can get your initial stuff laid out really quick, but then putting in your exception handling is more time consuming."
  • "When I change the name of a variable in the Variable Manager, I would really like it to change in the code."

What is our primary use case?

We are using it to automate company processes all across our firm: finance, legal, compliance, and customer client account servicing.

How has it helped my organization?

We have the ability now to surveil all our employees for political contributions. This would previously take 40,000 hours for a human to do. By combining Automation Anywhere and Appian together, we have been able to build a bot that works with Appian workflows to manage all our employees.

What is most valuable?

The graphical user interface (GUI) is very useful, since I don't know any coding languages. I have been able to be a developer with Automation Anywhere without knowing the technical background. I am a business user, and not needing the technical knowledge to use the system has been useful for me.

What needs improvement?

The bot creation process is straightforward in some ways and complicated in others. You can get your initial stuff laid out really quick, but then putting in your exception handling is more time consuming. It is awesome because it takes two hours to get things initially done. However, then it takes another two months to work through everything else, such as infrastructure and moving from development to QA to production. 

When I change the name of a variable in the Variable Manager, I would really like it to change in the code. We just added coding standards where I had to spend hours going through and recoding existing bots, because anything needing a change had to match our coding standards, and that now includes variable names. I just spend two days renaming variables in a bot. While it should have been superfast in the Variable Manager, I had to go through every single line of code, rename all of them, and inevitability, I will miss one. If I have already assigned a variable do something, it makes sense that if I change the name of the variable, then it should change in the code.

For how long have I used the solution?

We did our pilot about a year and a half ago.

What do I think about the stability of the solution?

We have had so many stability issues.

We had quite a few issues when we upgraded from version 10.5 to 11.2. We were struggling with those issues, only to find out that version 11.2 has known problems. We should have gone straight to version 11.3. Now, we are upgrading again.

We have had so many production support issues. In version 10.5, we lost the ability to run unattended bots. Our Control Room could no longer unlock our Bot Runner machines, and Zendesk could not help us. So, we spent two month babysitting every single bot that ran. Then, when we upgraded to version 11.2, we found out schedules vanish from the Control Room, which resulted in us babysitting the bots for another two months.

How are customer service and technical support?

The technical support is not great. We have had issues where they close our tickets when we don't respond to their email within eight hours, but they email us on a Friday night.

I had two days where I was out of the office, and they closed tickets on me. This has happened to my co-workers, as well. This has been frustrating.

I really struggle with the support team and informing them of endemic issues. They try and explain it away, but I know enough to be aware that there is a bigger issues, such as what we experienced with versions 10.5 and 11.2 causing us to babysit bots.

Not having the support has been problematic for me.

What about the implementation team?

We used a third-party vendor for the deployment. With our initial vendor, we were led to believe that they were experts. We have since come to realize this was not the case. We have changed vendors and reprogrammed our bots from the initial vendor. We are much happier with our current vendor. 

What was our ROI?

We measure ROI through a combination of hours saved, errors avoided, and quality of life, which are bots based on processes which humans can do quickly but hate doing them. We have a couple bots built around quality of life.

What other advice do I have?

I would encourage anyone looking for an RPA solution to look around at other solutions in the market.

The ability to integrate the solution with other applications is hit or miss. We have a lot of homegrown applications, and sometimes those don't work. Mostly, they work well with websites until they change the websites.

We have done a proof of concept of the IQ Bot. We struggled with it because we have sales spreadsheet that go across more than one page, and IQ Bot cannot follow it across more than one page. Also, the dp1 requirements were too high for most of our use cases.

We don't use Citrix automation.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
IT Analyst at a manufacturing company with 501-1,000 employees
Real User
Frees up our staff from the mundane, repetitive tasks they were doing previously
Pros and Cons
  • "The standout qualities of Automation Anywhere were the ease of automation and that it is an intuitive tool. After a simple walkthrough, a couple of hours or two, you would be able to hit the ground running."
  • "We have a lot of use cases that depend on certain Java applets, and currently we're not able to leverage the Object Cloning that would speed up our automation designing. So we have to revert to more image recognition-type of designing, and it just takes a long time to get that bot built."

What is our primary use case?

Primary use case would be order-scheduling for us. What we do is we take internal orders and we schedule them with our customers. There is a lot of data that we're managing both in our systems and in our customers' systems.

How has it helped my organization?

The looping functions definitely save us time. What Automation Anywhere has done is free up more time for our staff. They're able to handle exceptions in our processes instead of having to do the mundane, repetitive tasks they were doing previously.

What is most valuable?

The object looping functions are definitely very useful, especially when there are repetitive processes. We can design one path and have it do it multiple times until all the data's completed.

What needs improvement?

There are two big pain points for me. One is communication of all known bugs and the issues with the current versions that users that might be on. A heads-up of known issues would be a nice-to-have. If we're spinning our wheels, and we have that piece of information, it would make it a lot easier to either justify an upgrade or a process change here, to handle that particular bug or issue, given that it's a system-wide known issue.

The second thing is that we have a lot of use cases that depend on certain Java applets, and currently we're not able to leverage the Object Cloning that would speed up our automation designing. So we have to revert to more image recognition-type of designing, and it just takes a long time to get that bot built. We have one, solely web-based use case, and we can deploy those kinds of use cases fairly quickly and then make modifications on the fly with them. But when we have these other use cases that leverage image recognition, it makes it difficult to be agile and to do updates or edits fairly quickly.

Those are the two biggest pain points and opportunities. I have raised these issues with Automation Anywhere and they've mentioned that the automation piece is something that they're currently unable to do, but it's somewhere on the roadmap to deploy. We just haven't received the date for when it will be.

For how long have I used the solution?

Less than one year.

What do I think about the stability of the solution?

It's mostly stable. Sometimes we do notice that our Automation Anywhere services get disconnected. That happens, maybe, once every three weeks. When the service is disconnected, you can't run any automations on that particular environment. So someone has to go in there and reinitialize those. But for the most part, it's pretty good.

What do I think about the scalability of the solution?

From the current setup that we have, I'm not sure how much we can scale up. We had an initial PoC and our first go-live was less than a year ago, so we haven't had those discussions on what it would take to either increase by one or two servers or 20 servers, or what that would look like.

How are customer service and technical support?

Technical support is pretty great. Sometimes, I feel that their office hours are not in line with our office hours, so getting a response can take either half a day or a few hours. With production outages, we can become dead in the water.

Once we do have someone on and responding to our tickets, they're pretty knowledgeable. If a ticket has not been routed to the correct technical support group, it gets routed fairly quickly and addressed. Their knowledge is pretty good.

The only times that I would have negative feedback about support are when we go through most troubleshooting techniques or steps that a technical support agent would walk me through and, at the end, the problem is deemed a bug. That's when I would feel like we were spinning our wheels. I know that those are the necessary steps to identify it's an actual bug and not some sort of configuration or update that we needed.

Our current customer success manager is fairly good. He's always on top of our tickets and if I ever raise a question to him, he's definitely very helpful. I do feel like we're being taken care of.

Which solution did I use previously and why did I switch?

Sometimes we used simple data loaders or macros from Excel, but nothing more advanced. Our organization began to look at something like this solution because, from a resource standpoint, there was a need to expend more on the workforce. Not having to expand our workforce even more was preferable, if we could carry out these repetitive tasks through an automation. We definitely wanted to leverage that instead of adding more people.

How was the initial setup?

The initial setup was pretty simple. We got the minimum requirements for all of our environments, and we had a technician, a technical expert from Automation Anywhere, who walked us through the setup. That was actually the easiest part.

From a software installation standpoint, it was roughly a couple of hours. But from the infrastructure side, there were some setups on our end that we needed to carry out. That took a little while longer.

Three people were required for the deployment. One to coordinate resources, another from our side, and one technical expert from the Automation Anywhere side. In terms of people involved in managing the solution, for the entire software, we have roughly one stakeholder for each department that we have automations in. The solution affects many people, but the number of people who are actually involved in designing and maintaining it, is between five and ten.

What was our ROI?

We have seen a return on investment. Every time we have these processes running, it's definitely helping out on that front.

Which other solutions did I evaluate?

There were a few top candidates out there. We had demos and we went through the entire vetting process. The standout qualities of Automation Anywhere were the ease of automation and that it is an intuitive tool. After a simple walkthrough, a couple of hours, you would be able to hit the ground running.

What other advice do I have?

Definitely take an inventory of all the systems that you have plans to carry out the automations in and ensure that the software is compatible with them. You definitely want to have use of that automation. As I mentioned, a few our use cases have to leverage image recognition, and that isn't really all that flexible. It just increases our automation time. 

Every customer will receive a demo of how easy it is to create an automation through a web browser, but it's really all those other applications that a company may have that bring the most value. You want to make sure that you take that inventory and that Automation Anywhere gives you a thumbs up that they can automate fairly easily.

We're trying to leverage the analytics module. Right now, when we carry out a process, we'll have records of all the orders that were processed but they're all in separate spreadsheets. It's a painstaking task to consolidate all that information to get an idea of how much work we actually did. I know there's an analytics module which we haven't been able to leverage yet, and that's one of the reasons we want to upgrade to version 13.

Any increase in usage will depend on ROI and justifying it. We've had some initial requirements but we haven't ironed out many concrete details.

I would definitely rate the software a nine out of ten. If it covered all use cases and all software, if it was that easy to automate, I'd give it a ten. But since there are some applications that are not as compatible as others, there's some room for improvement there.

Disclosure: PeerSpot contacted the reviewer to collect the review and to validate authenticity. The reviewer was referred by the vendor, but the review is not subject to editing or approval by the vendor.
PeerSpot user
Senior Associate, IT at a financial services firm with 201-500 employees
Real User
Attended automation is great, but unattended automation is a bit of a struggle
Pros and Cons
  • "The most valuable feature is its Excel integration."
  • "It does not easily integrate with customized solutions."

What is our primary use case?

The primary use case is process automation. We have automated our reconciliation process.

So far, it has performed okay.

How has it helped my organization?

We have automated our processes.

What is most valuable?

The most valuable feature is its Excel integration.

We have business users who are developing bots using this solution.

What needs improvement?

It does not easily integrate with customized solutions.

I would like to see more Excel functionality, especially around the copy and paste functions. A lot of our business users utilize the copy/paste special values. We are currently not getting any formatting, etc. It is just a raw data set. To fix this, there are some workarounds that Automation Anywhere needs to build into the app. This would make it a lot easier for us.

Automation Anywhere should better vet their partners and resellers for their packs.

What do I think about the stability of the solution?

It is pretty stable. Once the upgrades were put in for the latest release, it has been running pretty smoothly in our environment. The key things that Automation Anywhere needs to address is the changes which are in the Microsoft environment going forward and how they are going to address not having Explorer there.

What do I think about the scalability of the solution?

The scalability is pretty easy. It is pretty intuitive for any IT person to scale their environment.

How are customer service and technical support?

Automation Anywhere technical support has been great. Some of their partner support is less than to be desired.

Which solution did I use previously and why did I switch?

We did not use a previous solution.

How was the initial setup?

The initial setup was straightforward. There was no need for a reseller or partner to do anything, if they were just going to click the "Next" button.

From pilot to production, we did a three bot pilot, but we did not put those bots into production. We pretty much cut down that environment and started everything back up from scratch. 

Now, we have those three bots out in production. They are programmed to be easier and more affordable. Then, we have the rest of our processes that we have identified to take to production for automation that seem pretty easy for the next stage.

What about the implementation team?

We purchased a partner pack. I would not recommend it. The Automation Anywhere support is far superior.

What was our ROI?

With the bots that we have in production, we have two of them that are time savers. We have a third bot which takes longer being automated than it did with the human process.

At the moment, it is about even time. We are not using it as a money saver.

What other advice do I have?

Start slow. Ensure you have enough processes in the pipeline to keep moving forward. There will be a hurdle to get over, and once you get over that hurdle (learning curve), it will be a lot easier going down that slope.

Attended automation is great. Unattended automation is a bit of a struggle.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
Buyer's Guide
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Updated: October 2024
Buyer's Guide
Download our free Automation Anywhere Report and get advice and tips from experienced pros sharing their opinions.