Automation Anywhere Reviews

Our primary use is to provide a digital solution with a view to delivering robust, time-efficient, and error-free solutions to business customers. The requirements for every customer are quite different depending upon their return on investment measures, the need for automation in their organization, etc.

Other than that, I as an individual have found a fondness towards the product, which helps me automate all of my day-to-day activities. They are monotonous and the bot can jump in and make my work life such that I can breathe a little easier.

My environment varies from customer to customer.

Automation Anywhere has not only my organization but several customers as well. Particularly the organizations from the automobile industry have benefitted from AA in their vision to transform their business objective towards the path of digital transformation. 

In fact, there are more than 25 customers that we have or will have partnerships with. These groups are willing to invest more in automation so that their valuable resources are not wasting their time and energy with monotonous work. Instead, they are better utilized in improving their employee value and thus helping the organization grow.

It is very difficult to automate Telnet and Terminal screens using Java or Python. Automation Anywhere has made the automation of these processes pretty much hassle-free and easy to use.

The robust and flexible nature of the product gives it the capability to automate almost all rule-based processes in each and every ERP application that is currently available in the market.

Another added advantage of this product is its capability to automate web-based processes and its ability to automate all processes without compromising a single bit on security.

As a developer, I would like to have copy commands available from one bot to another. It is a tedious task to write the same snippet of code in different bots again and again, whereas I could simply copy and paste the patch of code, like in the older versions.

As a business user, I would like to have a feature wherein the bot is run on demand, whenever an email with a specific keyword or whenever a specific person sends an email to the bot's email address. Thereby, I need not worry about setting up a schedule in the WebCR.

We have been using Automation Anywhere Enterprise for two years, and the A2019 version for five months.

The software can automate almost all web based or desktop based applications. Its wide range of commands makes it possible to automate almost any rule based process with ease. 

Scalability is pretty good as it covers pretty much all of the applications and almost all processes can be automated.

More often than not, I have a quick response from their support team. Hence, I would say I am pretty much happy with the way they are organized as a support team.

I have always been a user of Automation Anywhere and did not work with another RPA product.

The Express mode installation is pretty straight forward. However, the SSO (Single sign-on) enablement, which is a requirement for many customers, is a bit complicated because the certificate needs to be installed.

For customers, we have the Automation Anywhere team to support us in case we need any assistance. Otherwise, we do the installation on our own.

As far as the expertise of the Automation Anywhere team, I must admit that they know their product and are very skilled at it.

I think the organization has been making some real profits with the help of this product, although I don't really have access to the numbers.

My organization had a partnership with Automation Anywhere and hence did not have much of a choice.

Our use cases include email filtering to get rid of spam, phishing, and many more.

Workflow automation has helped a lot with cost reduction, greater accuracy, and delivery speed. It then continues to add value as it picks up momentum and spreads across the organization.

Workers now have more time on their hands to use their intuitive minds to think about great ideas. All we do is train our digital workers, then they do the work 24/7- 365 without any errors, unlike humans who need time in the day to rest. They are the best part of the business.

All of the business processes we can automate, such as the digital forms you can create, have improved the way we function. The digital forms reduce a lot of paperwork, as well as the stress of losing or misplacing important data.

The sales team is also doing great because their sales operations are improving with the usage of AA.

It offers insights on how to improve with the dashboards that represent your business KPIs. You get information about the trends and know exactly where to improve, and even how you can achieve that.

The sales process is also automated in instances such as follow-ups.

The marketing automation software provides easy workflow creation and management. It increases productivity and it is easy to follow and optimize. Use workflows to set priority, status, and route incoming tickets to ensure your SLAs are met.

Trigger responses are real-time responses that are easy to send to customers. Every response needs to be prompt because even a five-minute delay can lead to a lost customer opportunity. The software has a feature that allows you to time and schedule your responses so that they can be sent in real-time. 

In the control room, the manual bot update should be looked at. I would like to see a technology where they can automatically update or upgrade themselves to the latest version, without having to uninstall the current bot.

Bots should also be automatically downloaded to all computers or devices in the organization without people having to individually install them on their machines.

The device connection can also be improved, as I happen to lose connection most of the time. 

My company has been using Automation Anywhere for a while now, but I have only recently joined and I'm still in training.

Stability is high because these are machines with fewer errors compared to humans, and more production time because they work 24/7- 365 without taking any breaks. 

Scalability is very high and there is no need for numerous source codes. Should the size of the organization go up, there is no need to worry, as AA can handle any size.

They solve tickets quickly and are always ready to attend to any queries, concerns, etc. The service is excellent.

This is actually my first real job and I'm currently doing an internship, so I have not used other RPA products.

The initial setup was straightforward and the instructions were easy to follow.

The implementation was through an in-house team.

Our ROI is an average of 6.5%.

There is a free trial so that they can get an overview, and there are different licenses that are very affordable and can suit every business model.

The company that I work for has evaluated other options and they were also using Zoho.

My recommendation is that more businesses should use it. AA doesn't require any prior IT or developer experience, and it has lots of tutorial videos of how-tos. 

We have quite a few use cases that we have built. Not one, but many. I see a lot of value in the cognitive part of it: the IQ Bot. In the traditional RPA market, people have been doing it for a very long time now.

There's one use case that we did it for a U.S. organization for their accounts payable process. That's the biggest use case that we did. We took that and showcased it to all our customers, so they could get confidence. By doing that, we got three to four more leads out of it, increasing the business. That's a huge use case where we showcase the capabilities of IQ and its strongest aspects.

The cognitive is where everyone is heading to in the RPA platform. What really helps RPA to grow is the cognitive part of it. That's where the product is really good. Initially, it started out as RPA, but now there is a cognitive aspect to it. That's a key value to it.

An interesting thing: If you look at AA, the OCR capability is actually from a third-party. They don't have their own OCR in there. They use ABBYY or Tesseract. They should have their own engine built-in with their own IP. It increases the value rather than trying to use a third-party solution. That's where I see a lot of value.

As a product, it's been always very stable. The only thing that we wanted was it to be on the cloud. We saw at Imagine yesterday that now it's on cloud and will be more stable and accessible. People can start building bots in the click of a second. That's the good part. It's more stable now because it's on the cloud.

I don't think there were any challenges. Everybody who wants to do RPA can start very small. They do a PoC, build a few bots, and then they scale up. I don't see a challenge as long as you have the right people doing what they are trying to do. A lot of use cases in our organization are only two to three bots initially, and now, they have 40 to 50 bots. So, I don't think there is an issue in terms of scalability at all.

Technical support needs to be much faster. I also had the project delivery. I had six clients whom I looked after. Whenever we got stuck, it was all about sprinting. There was a two or three week sprint. Within that, if you just wait for two to three days, it doesn't make sense. The support needs to implode, because I was just talking to a customer now who came directly and asked us, "Can you give us a dedicated support team?" It's feedback from our customer that support takes too long.

It's just the time; the pure amount of time. Imagine processing 5,000 to 6,000 documents, how much time does that take if a person does it? It saves on the quality of work, because the quality can be bad when somebody's doing it. If a bot does the work, it's faster and comes with good quality. These are two important things along with the cost saving in the long run. That's where the value is.

I would rate it between a seven and eight (out of ten), which is good. I want it to improve on the support. They really need to improve on the support model. Also, the cognitive bit needs to be enhanced. I know that there are other products on the market who do much better than the product that we have. A lot of work can still go into it. One thing, it still cannot do is cursive writing. IQ Bots still cannot read cursive writing. That's where a lot of development effort can go into it and make it a great product.

I work for KL University as an associate professor. I take care of internships, placements, and industry connect. I'm the associate dean of internships, placements, and industry connect at KL University.

In our university, we have started a center of excellence in association with Automation Anywhere. This robotic process automation tool is very important in terms of distal transformations. 

The majority of students are doing a lot of robotic projects with the help of the bot that we have established in our university.

Another way that this tool helps is professors are doing a lot of researching initiators in terms of automation, wherever there is automation, there is the possible usage of RPA.

The majority of students are showing a lot of interest in this tool as it deals with process automation. Once students are done with the certification and training, the majority of recruiters are showing interest because RPA is doing an excellent job in the market. The majority of Indian companies are showing a lot of interest in recruiting students who are trained in this Automation Anywhere RPA tool. When compared to current skills in the market, Automation Anywhere is a hard skill, where in universities in an Indian-based culture, this place a wider role.

A user can easily adopt this technology and utilize it, when compared to the other available resources in the market.

A majority of this tool works on automation. For future prospects, this tool should 80 percent deal with neural networks, deep learning, and artificial intelligence and that has to be integrated a lot. As these are future skills, these integrations will help us take the tool to take to the next level.

This product is very stable in the market because the adoption of this product is very clear. There is no complexity. Plus, anyone can learn this tool. In India, if a tool comes along, people think that it is relevant to technical guys. However, if someone goes through RPA, a non-IT guy or IT guy (anyone) can adopt this technology, as it is easy to adapt. The unique selling proposition of this product is adaptability is good. So, this product will be the stable in the market.

The majority of the technical support that we get will be through digitization. If someone wants to go through a digital process automation, this is one of the best tool to adapt it. When compared to other products on the market, the adaptability and usage are very easy. Moreover, getting the resources who are trained in Automation Anywhere, we can get that very easily. As Automation Anywhere is giving this technology for free, as there are no commercials involved, the majority of the skilled workforce are showing a lot of interest. That will be the future of this product.

There are quick user manuals clearly available. We can easily install the product and start working immediately. There are very big eLearning resource contents available. With the help of Automation Anywhere team in India, they are providing a lot, just to support student and faculties in universities. There is a quick learning process with the help of eLearning resources.

This is a one of the best automation tools where we can have quick transformations when compared to other tools available in the market.

The most interesting about this product when compared to the other products on the market: 

1. The resources available.
2. eLearning access is available.
3. The certifications are free of cost.
4. Adaptability is easy.
5. The implementation part is easy.

I can give it an eight out of 10. We need it to add something. It is a little too early, and they are working on that. If they can add more on these things, this will be one of the future leader of the market. While it is already a future leader, it will goes into the next level of the market.

We train students to find their own problems on a day-to-day basis, then use Automation Anywhere (or an RPA solution) to solve these issues.

We are using the latest version.

With this type of work, there is usually manual labor and human error. The people who do it may not like working on it for long. That's a big problem. If we can get a bot to do the same job doing the same thing, then our human workforce can use their intellect. 

There are many valuable features, including the reading material and taking data from websites. We can move quickly working with PDF files.

We can see what the bots are doing when they are working.

I like the bots that take data from databases and websites, then change it into another format. The bots can use this data to fill out forms, which is very tedious.

It is very easy for anybody to learn. Anybody spending time for the solution can learn it.

The UI is great and intuitive.

Automation Anywhere has to be integrated with machine learning and AI systems to read images and videos, then put the information into another format.

Stability is pretty good. We haven't had any issues.

Scalability requires a lot of resources which needs a longer based goal. 

With a cloud-based platform, we can create bots and apply them to any system.

The initial setup is straightforward with no hassles. 

Most people are aware of Automation Anywhere and what it does.

Primarily, we have it deployed across multiple verticals in finance and are looking to expand that to other areas, like engineering and supply chain within the organization.

We use the RPA solution and are looking to explore the IQ Bots.

In finance, it has helped us deliver on productivity and provided us with FTE savings. It does improve transaction accuracy as well. In these ways, it has really helped us.

The ease of use and its ability to change the code when something in the main process or core process changes. The ease of use is really good. 

We have some ERPs tools which are not compatible with Automation Anywhere because they are legacy systems. We find that Automation Anywhere does not work with these at times. Just enabling the usability of Automation Anywhere on some of these legacy ERPs would help us, as we struggle regularly with this issue.

It has been pretty stable.

It is pretty scalable within the functions that we have deployed. We have increased the number of transactions compared to what we started off with. We see its usability across functions as well. We can use the same bot across other functions if you have capacity.

The customer service that they provide is good. They have good turnaround time with fast responses whenever there is an issue. They give us the right solution.

We set up all three of our use cases, which were simple, medium, and complex.

We have seen ROI. Our business cases only get approved if there is an ROI.

We evaluated the UiPath, Automation Anywhere, and WorkFusion. We evaluated them before latching onto Automation Anywhere.

We chose Automation Anywhere based on its simplicity of the usage, its ability to interact on our transactions and processes. Those were the two primary drivers that helped us decide.

Streamline your processes and simplify them, then bring in RPA as a solution.

I have automated HR, hotel, and some IT processes. I have also automated processes in SAP.

Automation Anywhere drastically reduces manual work for employees. 

A process that I automated was taking data from one of website and matching/reconciling it with bank statements. I used Automation Anywhere to place the data from our website and compare that with the bank statement. Most of the bank statements were in PDF format. I extradited the data from the PDF format and copied that to an SCS Suite file. From there, I started comparing the values and reconciling them.

Object learning is a one of the best things that can be found in Automation Anywhere. 

Image recognition is pretty good for our Citrix environment.

The new thing is the IQ Bot, where it gets data from unstructured data.

Citrix should be more stable. 

MetaBot helps getting data from SAP, but we still have some cases where we cannot fetch data from SAP. They should improve this.

They could add more commands that we can find in other tools. In emails that we have to download, we cannot read the MS docs. There is another type of procedure that we have to follow to find these things and download them. We are doing most of these things in a MetaBot format. For SAP and Excel, we are also using MetaBots. These commands need to be improved, especially in Excel because they are only a limited number of commands for Excel. Other tools have very good Excel commands, but Automation Anywhere lags here. 

The stability is good.

It has very good scalability. We can implement across all domains.

We have deployed bots in very few cases internally, like five to six bots. We mostly deploy bots for clients and their purposes. In these cases, we have deployed more than 500 bots from our ASD to the client.

I would rate the technical support as a six out of ten. They are combining the tech support and forums into one portal. However, we have had delays in some of their response times. Their responses have been good, though.

The technical support helps us with a bunch of our clients. We get queries from our clients, then we try to solve them. If we are stuck on some issues, then we will contact the help desk. It is there that we will get help from the tech support. 

For version 11.3, I am good for the tech support, but they are ending the support for version 10.

The initial setup was good.

We deployed it in-house. We have good technical support team for installation, etc.

I am not sure about the costs, but two Bot Runners and four Bot Creators may cost approximately 1CR.

For the beginners, it is an easy tool compared to other tools in market. Users can understand the line by line code and code it easily. There is no syntax or anything else. They can easily drag and drop, executing the bot directly.

My primary use case with my current customer is automating various business processes used by a large financial institution.

Automation Anywhere is not necessarily a new technology, but what it does is it enables people who have a non-technical background to take advantage of the value of automated tools. When you look at businesses in the past, you had to have a really high level of programming skills to be able to even think about automating things. But with Automation Anywhere, you can actually teach somebody how to automate a business case in one day. So, to see people with no interest in coding get excited about automating things, that's huge. For a tool that can be fun to use and make people's job better on day one, that is the most valuable feature.

My impression of the Bot Store is good. It is a really smart offering. A lot of the time customers need the same things, and there's not necessarily a lot of logic in reinventing the wheel. When you take the Bot Store, you allow people to share knowledge, you allow best practices to be immediately adopted by users, and you can share good knowledge, saving a lot of time for customers. It's a really good thing.

A useful feature of Automation Anywhere, which is on the way, is the ability to use inline code for both Python and VBScript. The reason that this is so useful is a lot of the time people who are doing RPA are people with technical backgrounds who have been developers. Although, Automation Anywhere is very powerful, sometimes what you need to do is a very specific task which is accomplished more efficiently with code. So, I'm really excited that this feature is coming soon.

Another feature that would be cool to see in Automation Anywhere is more use of artificial intelligence. Right now, RPA is basically limited to a bot which is simply following the instructions that it was given. However, what would be really useful is if a bot was able to more flexibly respond to issues. For example, sometimes there are erroneous errors and pop ups. With good code, you can certainly build your bots to be able to handle that. However, it does take time and a bit of technical know-how to be able to do that. But because a lot of those technical challenges tend to be pretty similar, I would like to see Automation Anywhere include more robustness into the way that errors are handled.

The biggest area of improvement with Automation Anywhere is on the enablement side. A lot of the times, people have the capabilities with the tool, and it's all there, but it's not necessarily so easy to see that roadmap to RPA success. This is very new technology, and there's not a pre-walked path to success. It's unique to every organization, but there are certain commonalities. What Automation Anywhere could do to improve the solution is help customers understand what the tool is really capable of. Walk customers through what changes are needed both organizationally and in terms of infrastructure to really see success with RPA.

I've seen customers who have the licenses. They have the know-how. They have all the pieces from Automation Anywhere to achieve success. But, where they fell short was there maybe wasn't necessarily commitment from the right stakeholders within the organization or maybe there were other forces which were holding things back. What they needed was vision for it:

• How can they operate efficiently? 
• How should it work? 
• How should it look? 
• What roles are needed? 

These are the areas where I've seen customers struggle, and somewhere where Automation Anywhere could really improve.

One of the best things about the stability of Automation Anywhere is that when you have an automation, even if the product changes, there are so many tools built into Automation Anywhere that allow you to take those little problems and spot an issue immediately. You can see the health of your bots at all times. The dashboards and analytics provided by Automation Anywhere allow you to have an overall picture of exactly what's happening with your bots. Even if something changes, because things will always break, when that happens you're able to spot it immediately. You know exactly what happened and can have it changed that day, and it's back in functional production. If you weren't able to spot those problems so easily, you wouldn't be able to scale. However, because of the tools provided in the Control Room and other features with the analytics that Automation Anywhere has, it is very easy to scale automation using Automation Anywhere.

I have a very positive impression of the scalability of Automation Anywhere. The Control Room enables you to take an automation that was built once and have it be deployed in a very effective way.

Customers who I've worked with in the past have told me that they chose Automation Anywhere because of the Bot Games. The great thing about Bot Games is it gives people a chance to really experience RPA. It's one thing to hear about what the tools are capable of, but when you actually get there on the ground and you see what these things can do, that's how you get customer buy-in. That is how you get the people on top and the people on the bottom all to agree that this is a product that we can really use and can add value to our organization today.

The installation and setup of Automation Anywhere are quite simple. Most of the time that I've worked with customers setting up Automation Anywhere, it's gone off without a hitch. It's pretty much as simple as once your infrastructure is in place, you install the client and Control Room, then you can be ready to go building users and getting your automation started very quickly.

On a scale of one to ten, I would rate Automation Anywhere a seven.