Automation Anywhere Reviews

We had been handling various daily reports that need manual Excel work. We have now automated those daily tasks using Automation Anywhere, saving an enormous amount of time on the manual effort. It is now human-error-free.

The Screen Recorder feature is the feature that I like the most, as it can automate anything on your desktop screen by recording your actions or the cursor movement. This makes it easy to learn and configure for any type of environment when it comes to automating regular tasks. 

We implemented Automation Anywhere as one of the primary tools for automating various tasks within our organization. We have implemented this tool for various customers as well.

By providing the companies with such a useful and productive tool, they save a lot of time and money on tasks that can be performed by small bots.

It an easy, simple, and user-friendly tool that can be accessed through the mobile application as well. You can control and monitor your bot through mobile apps, which creates flexibility in handling the software. 

The Automation Anywhere Screen Recorder feature allows us to do things very easily. It's easy to automate regular and routine tasks. It can automate anything on your desktop screen by recording your actions or the cursor movement, so it is easy to learn and configure for any type of environment.

There are three features by which you can automate things. You also do have the console window to monitor each action the tool is performing. You can correct the code if you feel it captured some wrong action. 

I would like to have a simple bot dashboard window for admins to manage things easily. This is important when an organization has a huge number of tasks to be automated because managing tasks can be complex.

It would be very helpful if the bot dashboard were simplified for admins.

The mobile application can be improved by adding more functions and capabilities abuse right now, only a few features are enabled for mobile users. 

We have been using Automation Anywhere for the past two years.

It is quite stable and we do receive a lot of updates that enhance and add more features. 

It is a highly scalable application.

So far, it's good and responsive customer support.

We do use other RPA solutions, although I don't want to mention the names. The simplicity of this application makes it a win. 

The initial setup is straightforward.

We implemented it through a vendor team.

I don't deal have cost specifics but I can say it is a tool that provides value for the money.

Before choosing Automation Anywhere, we also evaluated Blue Prism.

In summary, I feel that Automation Anywhere is heading in the right direction. 

The problem statement is to automate data reconciliation between three systems, namely SAP, Ariba, and manually-updated Excel. Supplier and Purchase data flows in from different systems and separately, which sometimes results in data inconsistency.

In the current scenario, two people spend two days per week to verify and reconcile this data and then save it. This is a big cost and investment for the client. The ask from Automation Anywhere is to automate this process, including a re-upload of the data back to the systems with results of reconciliation. This way, there is no manual effort spent. 

As mentioned above in the problem statement, the task is to automate the data reconciliation effort between SAP, Ariba, and Excel sheets from SharePoint. The developer team was able to create four bots as a PoC to automate these steps and additionally upload the data back to systems with reconciliation results. This brought consistency in data.

What we were also able to do for the client is to schedule these bots at a specific time every day, which helped remove any kind of dependency or human intervention. This also improved accuracy.

The solution was a mix of recorded runs and scripting. The developer team had a basic understanding of the tool, which made their job quite easy.

Features like reusing each and every piece of code for things such as login scripts, data extraction scripts, etc, helped us to speed up the implementation of PoC for the client.

Another valuable feature was the one-place control-all type mechanism, which helped to have a center point of control for bots running on multiple systems.

The scheduling feature allows for scheduling of the bots to a specific time every day, which helped remove the dependency on humans completely.

We were also able to get the results sent via email.

One area where I can see room for improvement is the training material that is available. I am aware that the Automation Anywhere university has a lot of training content, and even better, all of it is categorized with respect to the user's role in development. I took the training course related to architecture. This course and content were nice but the videos had a digital voice over, which made it non-engaging for me. After certain videos, you cannot concentrate much.

The other point that is relative to my experience is that for a completely new person to RPA, Automation Anywhere may come with a small learning curve.

I have been using Automation Anywhere for between ten months and a year.

The stability will mostly depend on the system under automation.

Qe started with four bots and now there are going to be only more. The target is for approximately 25 bots to be deployed.

I did not need to reach out to the service team myself, but the development team seemed to have no complaints.

This is my first encounter with an actual implementation for RPA. Automation Anywhere seemed to fit our requirements.

The initial setup is mostly straightforward, although there was some initial confusion with the right version of the tool to be used.

Deployment was done by our in-house development team.

On a very high level, I can say that we saved two days for two people per week with this automation.

My only suggestion in terms of pricing is very generic and that is to consider that as much as RPA saves cost and does automation, please get a realistic estimation done on whether you are really achieving any ROI over your investment with RPA. Once you are sure about it, go for it.

The other tool in consideration was Blue Prism; however, the internal development team advocated for Automation Anywhere as a better fit for the requirements, which is why we implemented it.

The tool comes in with a lot of capabilities, however, you are the best judge to use only what is needed.

We use this solution for automating our business processes that make up our daily operations.

We have a set of steps that we follow for each of our processes. We devise inputs for these steps and then prepare them for automation. The automation then completes and publishes the results.

The automation that we have run on a daily basis helps us by saving a lot of time.

We have a process where we sell products, and using this solution means that we don't need to dedicate somebody to get this work done. Once we get the input file and prepare it, we run the automation. It completes overnight, and the next morning the results are available.

The most valuable feature of this solution is its ease of use. It has drag-and-drop features, which makes it very fast for us to gather the required data.

I would like to be able to look at the steps that are completed as a process is running.

It would be helpful if we could start running a process from a particular step.

In the drag-and-drop interface, it would be helpful to have interactive hints, or notes, about what is happening and what the different choices are. This would make it easier to learn.

With respect to stability, we haven't had any issues from what we have heard.

The scalability of this solution is really high. You don't think of it as a process, but rather, part of a process. Once you automate the individual parts, you tie everything together.

We have not used technical support for this solution.

We had different people come in and set up the process for us, initially. After that, I started putting in the automation myself, and it is becoming faster and pretty easy for me.

For anybody who is implementing this solution, I recommend they get help from Automation Anywhere to help understand the best way to do their automation. This will help with the development of the bots. This is what we did, and we now have a framework for building the rest of our processes.

I would rate this solution an eight out of ten.

Our primary use case for this solution is in finance. We have a lot of things that we are trying to automate, including performing operations in Excel.

We are using IQ Bot for one of our use cases.

I am currently trying to prioritize use cases to fit different scenarios and make the best use of this solution.

The most valuable feature in this solution is the IQ Bot. We are also able to perform many types of operations.

We would like to see the scalability improve from a local perspective.

This is a stable solution. We do see downtime, but it has more to do with the operating system and the servers. From an application perspective, the downtime is close to nil.

This solution has scalability. We have more than forty bots running.

From a technical perspective, their support is pretty good. We get a ticket after submitting a request for help.

We have a high-availability setup, so it was not a straightforward one. 

We performed the implementation, although we had to contact Automation Anywhere for assistance during the installation.

The initial numbers look good, so I think that we will see ROI over time.

For anybody who is considering an RPA solution, I would suggest exploring the limits. Compare products and decide, but try this one out.

We are excited to try a cloud version of this solution.

I would rate this solution a seven out of ten.

The primary use case is for generating letters. Most of the use cases are HR-based.

The company we work for is the Mahindra Group. When an employee requests letters, they go through the HR department instead of requesting the letter from the bot, Genie, that is already in place. Going through the HR Department creates a manual process across the group.

We have completed a POC directly from Genie. We implemented the RPA so that once the request is received from the employee, the letter is generated and sent to the person through email.

This reduces the tedious manual work required.

With the completed POC, we have an RPA that we have showcased. When you request a letter directly from Genie, within a minute or two you will receive an email with an attachment of your requested letter.

This solution allows for the letter generation to take place within seconds, improving the experience for the employees. When they request something, they've got it.

Generating the letters through Genie is an extremely valuable feature.

This solution reduced the manual work that is required by the HR department.

This solution is easy to use and generates a quick response.

Looking at the POC's requirements and use cases, our customers are asking us for the OCRing of handwritten documents. This is a feature we would like to see included in the next release.

We would like a web-based product for implementation in the cloud.

The licensing needs to be made simpler or shortened. You need to be able to bundle the licenses for clients. Instead of asking for three licenses, which sometimes causes the customer to panic, I would like to have one bundle with three licenses contained within it. It is essentially the same thing but would make more sense to the customer. It is just a different mindset.

I am not able to comment much in terms of stability because we have only completed a POC.

This solution will tremendously reduce the cost in terms of manual work that HR is doing.

The licensing needs to be made simpler or shortened.

My advice to anybody who is researching this solution is to explore it. Try out the solution and its capabilities. Until you do so, you won't know exactly what it is capable of. To now, I have not even explored it one-hundred percent.

We are looking for a web-based product because most of the things we do, and most of the products that we work with, are on the cloud. Once we get a web-based system, we will have more interest and we will be more confident about it. We understand that the web-based system will be released soon.

The product is good, no doubt about it, but we need the OCR for handwritten documents, the web-based solution, and the licensing has to be improved.

I would rate this solution a seven out of ten.

From all the client data that we obtain, we have to provide reports and analysis along with field reporting. This is what we try to automate.

All the data that comes in has to be QC'd. Automation Anywhere helps us by automating the QC part.

Excel automation is the most relevant feature for us.

The version that we are using has been difficult for us to code. As changes are very frequent, we have to make sure the code can be updated automatically so we don't have to make a change every time a user makes a change. Then, the user doesn't have to update us and we don't have to push a change to production. We have found a workaround with the help of the Automation Anywhere support people for this. 

Automation Anywhere is launching a new UI where you can add your own liabilities. That is a very good feature that is coming up.

I would like some proper user manual guides where we can debug the problems on our own because the community feels stranded at the moment. You can't go and just find a solution. The solutions for the community are pretty small for now.

We need it to be intelligent on its own, and that is not possible with an RPA solution.

It is quite stable.

It is scalable. We try to build something on one system then repeat it on a client system.

The technical support is good. The only issues that I've come across are technology for our environment is very specific and their support doesn't know much about it. We have to take the time to explain it to them, so they can manage and handle the issue from there.

The initial setup is a little difficult in the beginning to develop an entire infrastructure that the IT will support, but as you grow, you find a way to develop the whole architecture.

We installed it ourselves.

The process is simple. Go for Automation Anywhere.

As a partner, we can use RPA in many sectors including financial services and banks, technology and software, in communications, government, hospitality, and human resources.

I have recently done two projects with Automation Anywhere, one for a large car manufacturer and the other for a bank.

For the car manufacturer, we used it to copy and paste data from Excel sheets, with user entries according to customer. This process helped secure the digital workplace with verification and to integrate legacy systems with new applications. There was also a daily report on this automation.

In the other project, we took data from a CSV file and validated it according to business rules and we then copied from the CSV and pasted it into another application. There, again, it was with specific customer data. We were able to implement data migration between banking applications and customer account management applications.

In simple language, we can automate any business process and it works for our customers the way they want it to.

Using Automation Anywhere, the work gets completed in half the time. Using particular types of software, there can be problems in creating solutions and it will take a lot of time to solve the problems. By using automation, the hard work is done by robots rather than by people. It won't take as much time.

If it takes a long time for a person to complete a project and, instead, the hard work is done by the computer, the robots, that is beneficial for companies.

• The ability to use previous integrations is valuable.
• With Automation Anywhere you can read and extract CSV data easily. You don't need multiple commands to read it.
• The user interface is good. Whatever I've done, the user interface has been very good.

Reliability and error handling should be improved.

One to three years.

The stability of Automation Anywhere is good. I haven't had any issues when it comes to stability, so far.

If a company is getting work done by robots, work that is otherwise hard to get done, then Automation Anywhere is definitely a good investment for them.

Compared to other tools like NICE and Blue Prism, Automation Anywhere is the only tool that gets your work completed in half the time. No other tools do that. In my opinion, this is what makes Automation Anywhere the best tool.

I haven't done projects on NICE yet, but I did the training for NICE as well as for Automation Anywhere. NICE has good things in it, but in my opinion, with NICE it will take more time to complete tasks compared to Automation Anywhere. There is a difference.

For what I have used Automation Anywhere for so far, the two projects I have done, it has been completely good for me. This is the best tool I have seen.

The first project took about eight months and the other about six to seven months. There were four people working on each project, all together. They were all RPA developers. In total there are eight to ten of us working on Automation Anywhere.

Automation is happening a lot in the financial and banking service areas. There are many applications which a bank cannot manage by itself and we use automation to help manage customers' accounts. But these days, automation is happening everywhere. It is used in every company. Automation is an important process and people will see it more and more going into the future as well.

There is scope in the future for increased usage of Automation Anywhere in the banking sector.

In the future, as technology increases day-by-day, Automation Anywhere will definitely add new technology. There are already benefits but they will increase as the technology develops and people will benefit more and more.

The primary use case is for ticket creation. They send in an email, then based on the priority, it creates a different ticket in Jira as well as the ticketing tool. In the end, they must consolidate all the tickets, whatever it has created, and sends that information in an Excel sheet to the stakeholders.

This was for an internal PoC.

It was a value-add for the organization. For each ticket, they would have to create a ticket for each of the three portals. However, after the PoC was done, then they would send a mail to a board, which will now send out the ticket number.

By using SNMP configurations and Excel, I was able to read the mail. I used this functionality to categorize the fabric, then I used this information to correlate the value to Jira along with Excel.

They must create the same ticket in three portals. Instead of that, they are now sending the mail to support. Support needs to take that mail and each bot needs to check the inbox. It will take that mail and categorize the subject, then prioritize it. We will take that description, paste it, and create a new ticket on these reporting tools.

The UI is very user-friendly, even for someone who doesn't have much coding knowledge. They can easily pick it up. Or, get training for two weeks, then pick it up. Someone from a coding background can pick it up easily too.

The MetaBots and IQ Bots are advanced tools for the market.

The functionalities and UI could be improved.

We have HTML mode and Windows mode, but Automation Anywhere is limited in this. It would be better if they were able to provide different specification modes.

I used Automation Anywhere for three months at work about a year ago.

The version that I used (10.3) was not that stable. It easily crashed in-between processes. 

In later versions, they have come out with better updates with things like MetaBot. I feel that version 11 is a robust solution.

The scalability is really good. 

The technical support team was very good to work with, as they were knowledgeable and provided good explanations. They were quite responsive.

The initial channel setup for was quite easy. However, we had to configure the control room. With that, we had to be very careful.

It took me half a day to deploy. I installed the SQL Server, the control room, etc.

The control room access gives the ability to create different roles, which helps when purchasing additional licensing.

Their overall pricing falls in the middle of the market. Cost-wise, Automation Anywhere is quite expensive because of their analytics, IQ Bots, and MetaBots. For a standalone machine, the pricing is okay. When adding in the licensing for IQ Bots (or MetaBots), it can become quite costly.

They recently launched a Community Edition, which is okay, but they should have done this a long time ago.

It is a very handy product.

As of now, Automation Anywhere has a very good place in the market.