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RPA Specialist at a manufacturing company with 1-10 employees
Real User
Human errors have been reduced due to bot use
Pros and Cons
  • "Human errors have been rectified due to bot usage."
  • "We could use more accuracy with IQ Bot."

What is our primary use case?

The primary use case is for day-to-day activities. We are also automating the activities that the SMEs are doing.

We are an agriculture-based company. We have automated finance, HR and MDM for B2B. We have automated more than 300 processors within a year and a half. 

How has it helped my organization?

Human errors have been rectified due to bot usage.

What is most valuable?

  • We can easily use the drag and drop.
  • We can connect to the OCR capabilities. 
  • We use the MetaBot and IQ Bot. 

What needs improvement?

We could use more accuracy with IQ Bot.

We want to automate fully with Citrix. However, we are only able to do this at 70 to 80 percent.

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Automation Anywhere
November 2024
Learn what your peers think about Automation Anywhere. Get advice and tips from experienced pros sharing their opinions. Updated: November 2024.
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For how long have I used the solution?

I have being using Automation Anywhere for four year: versions 9.x through 11.3.2.

What do I think about the stability of the solution?

The stability is good. We have not had any downtime.

What do I think about the scalability of the solution?

Everyone uses it.

How are customer service and support?

The technical support is great and responsive. Whatever issues we face in the production or our environment, the support team will help us within a short amount time. This is helpful to us when automating all our processes.

Last week we had some issues with our current version, the technical support rectified the issues with a day.

Which solution did I use previously and why did I switch?

We went with RPA to reduce human errors.

How was the initial setup?

It's easy to set up.

What about the implementation team?

We install the Automation Anywhere Control Room and VMWare on our clients' machines.

What was our ROI?

Our customers have seen ROI.

Which other solutions did I evaluate?

Customers chose Automation Anywhere because it is good to use. Security-wise, it matches the competition in the market.

What other advice do I have?

I would definitely recommend Automation Anywhere. From a technical perspective, developers can easily create bots and get things done with this tool.

Day-to-day, the Automation Anywhere improvements have been good.

Disclosure: My company has a business relationship with this vendor other than being a customer: Partner.
PeerSpot user
MTS IV Consultant at a comms service provider with 10,001+ employees
Real User
It is a difficult solution to use for back-end processes, though the tool is easy to use with its API call
Pros and Cons
  • "We got the solution because of its ease of use with the API call, avoiding the use of developers."
  • "They do not include the basic functionality of column headers in Excel worksheets. This is missing, and we need it."

What is our primary use case?

The primary use case is to automate complex processes without using a development team.

We have had a lot of issues using Automation Anywhere and find ourselves stuck. We have an open ticket and are still working with them to resolve this. 

What is most valuable?

We got the solution because of its ease of use with the API call, avoiding the use of developers.

What needs improvement?

It is a difficult solution to use for back-end processes.

We can automate easily, but we have to use more functions. We would like to see more GUI-based automation instead.

They do not include the basic functionality of column headers in Excel worksheets. This is missing, and we need it.

We cannot currently copy data and send it on an email.

How are customer service and technical support?

The technical support is good. When we open tickets, we immediately receive a response. 

In some cases, we make suggestions, and they tell us that they can't make the fix. This is okay, too.

How was the initial setup?

The initial setup was easy. First, we create a bot. Then, we send the business an approval. Once they have verified everything, then we need to open a ticket. Finally, the bot is deployed to production.

What about the implementation team?

We deployed in-house.

What was our ROI?

We are using Bot Insight to measure our ROI.

What's my experience with pricing, setup cost, and licensing?

We are not receiving the right information about their features, e.g. Automation Anywhere University, or anything that they are selling. They need to improve their documentation.

What other advice do I have?

Search all industry-designed RPA tools and choose the best one for your process.

I completed my advanced certification through Automation Anywhere University. While the courses are good, what you learn in the courses and what is in the real world are two different things. The documentation in the University does not have the proper documentation and cannot provide help, when necessary.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
Buyer's Guide
Automation Anywhere
November 2024
Learn what your peers think about Automation Anywhere. Get advice and tips from experienced pros sharing their opinions. Updated: November 2024.
816,636 professionals have used our research since 2012.
ChiefITA7b2f - PeerSpot reviewer
Chief IT Architect at a consultancy with 10,001+ employees
Real User
From a developer standpoint, the tool is very strong, but they are looking forward to code versioning coming out
Pros and Cons
  • "The Control Room for the bots and its ability to connect bots with APIs are the most valuable features."
  • "I would like to see GitHub or GitLab integration in the next version."

What is our primary use case?

We automate bots for our clients. We identify processes that our client need to automate. If we see that Automation Anywhere is the best platform for them, then we recommend it, and help them to implement some bots.

I work with South American clients.

What is most valuable?

The Control Room for the bots and its ability to connect bots with APIs are the most valuable features.

From my developer's point of view, the tool is pretty strong. Our developers are happy with the features that Automation Anywhere has.

What needs improvement?

Our developers are looking forward to code versioning.

I would like to see GitHub or GitLab integration in the next version.

It would be nice to have more screen scraping features for legacy systems. This needs improvement, because it doesn't work very well at the moment.

I would also like to see cloud capabilities, but they announced that is coming.

What do I think about the scalability of the solution?

It took one to one and a years to scale to our current number of bots.

How are customer service and technical support?

I have seen that the South American support is not as good as it should be. I would recommend them offering onsite support after the initial support. 

They offer onsite support at the beginning, and this works well. Once this team leaves, the client is not enabled to work with the product. During the second and third stages of the setup, the client then has to hire a partner to help them resolve issues and put things into production. 

We don't feel Automation Anywhere was there for our clients after the initial setup.

What was our ROI?

We measure ROI by saved time, FTEs reduced, and number of errors reduced.

What's my experience with pricing, setup cost, and licensing?

Once the license is sold, the support could improve.

Which other solutions did I evaluate?

The main players in the market do pretty much the same thing.

What other advice do I have?

Don't choose the platform first. Identify what you are trying to solve. Look out for the type of support that you will have in your region (local support). Assess the local support.

The developers have to love it, or they are not going to use it.

For some legacy systems, integration with other solutions is not as easy as it sounds. For standard integrations with other solutions, Automation Anywhere is alright.

I haven't used the cognitive document processing features.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
Continuo8ac2 - PeerSpot reviewer
Continuous Improvement Manager at a energy/utilities company with 10,001+ employees
Real User
We use it to automate IT processes and it has good scalability
Pros and Cons
  • "The scalability is good."
  • "We would like it to be more user-friendly."

What is our primary use case?

We use it to automate IT processes.

What needs improvement?

We would like it to be more user-friendly.

What do I think about the scalability of the solution?

The scalability is good.

It took us a year and a half to scale from our pilot to the current number of bots that we have.

What was our ROI?

We measure ROI by number of man-hours saved.

Which other solutions did I evaluate?

We also looked at Blue Prism.

What other advice do I have?

Start small. Pilot it for a couple of processes. 

Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
RoboticPe593 - PeerSpot reviewer
Robotic Process Automation Manager at Imerys
Real User
It is a well put together solution which allows us to produce more quality work faster
Pros and Cons
  • "The flexibility which has been built into it is its most valuable feature."
  • "Our first automation removed manual work from employees, so they are now able to more quickly product quality work."
  • "The support and user community need improvement. For example, it would be nice to have a place for those who create bots to have a place to share information and success stories."

What is our primary use case?

Our primary use case is to automate manual tasks to free up space for more value-added tasks.

How has it helped my organization?

Our first automation removed manual work from employees, so they are now able to more quickly product quality work.

What is most valuable?

The flexibility which has been built into it.

What needs improvement?

The support and user community need improvement. For example, it would be nice to have a place for those who create bots to have a place to share information and success stories.

What do I think about the stability of the solution?

It is very stable.

What do I think about the scalability of the solution?

It is very scalable.

We're in the process of scaling currently. We started off with two pilot automations, then we needed an engagement strategy to get people excited about it and get their ideas. Then, we needed to prioritize those ideas and go deeper into the processes. But, we plan to start on the next phase soon.

How are customer service and technical support?

The technical support is good. You create ticket on the website, then hear back from someone. I do wish they were a bit quicker with a solution.

How was the initial setup?

It was a bit complex. You can contact support, and they will help you through it.

What was our ROI?

We measure our ROI as time savings per month returned back to the business. We are currently saving about 150 hours per month.

Which other solutions did I evaluate?

We evaluated Automation Anywhere, UiPath, and Blue Prism. 

We chose Automation Anywhere because of its user-friendly interface. It is a well put together solution.

What other advice do I have?

We don't currently use attended automation.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
Vice President Business Development at myInvenio
Real User
Very comprehensive with different platforms, though the pricing model should be more flexible
Pros and Cons
  • "Very comprehensive with different platforms especially SAP and Oracle EBS."
  • "The digital worker is interesting."
  • "I think the pricing model should be more flexible."

What is our primary use case?

Accounts payable is our primary focuses for automation, and we are looking forward to this report. Thanks.

How has it helped my organization?

We are in the early stages and need to see how it goes for future bot building especially Bot Store today.

What is most valuable?

  • Very comprehensive with different platforms especially SAP and Oracle EBS
  • The digital worker is interesting.

What needs improvement?

I am interested in discovery, and what this means for companies like mine. I think the pricing model should be more flexible.

Disclosure: My company has a business relationship with this vendor other than being a customer: Partner. We are a process mining company.
PeerSpot user
reviewer1463937 - PeerSpot reviewer
Jr. RPA Developer at ProEchoes Technology
Real User
Reasonably-priced, easy to use and maintain, but it needs to be more developer-friendly
Pros and Cons
  • "Excel automation is especially helpful because a lot of small companies are still using Excel as their data storage."
  • "The assign value function is not there in the A2019 Community edition, which makes it hard for a developer to manipulate the data."

What is our primary use case?

I start using automation anywhere for my first project to automate HR process. For HR, one of my customers uses a lot of manual processes in their company. They manually update reports in Excel and have a lot of use cases that trigger emails to staff.  Examples of emails are applications for training or requests to top management for approval.

By using Automation Anywhere, we can help our customer manage their data by connecting the Bot to the database and automate emails that are sent between staff and the top management.

How has it helped my organization?

When implementing RPA with AA for an organization, we can figure out the spaghetti processes and align the business process so that they become linear. This is possible because RPA uses rule-based automation. Ultimately, it means that the organization will be more structured.

Having AA also helps to improve time-savings, as it is able to complete the whole process faster. The accuracy of the data posted in the system also increases.

In terms of cost, AA reduces the cost of hiring workers because the number of workers can be fixed after implementing RPA.

What is most valuable?

The most valuable features are object cloning, image recognition, assignment value, and automation for databases, OCR, PDF, Excel, and email.

Excel automation is especially helpful because a lot of small companies are still using Excel as their data storage.

Database automation is really important for executing report queries.

PDF automation is useful because a lot of companies still use PDFs as fillable forms. To automate a PDF, it uses the OCR function to extract data, from either a soft copy or handwritten-scan form.

Last but not least, the assignment value command is really needed to help with the manipulation of variable datatypes. Without this, it is quite hard to manipulate the data.

What needs improvement?

The assign value function is not there in the A2019 Community edition, which makes it hard for a developer to manipulate the data. For example, using a data table record, when I want to assign a value to a record variable, I am not able to assign it properly. I am only able to define a hardcoded value inside that variable, whereas the requirement is to put the value inside that variable dynamically using another variable. 

In the next release, I am hoping to have a feature where the developer can use a programming method like ".Double/.toString" to make programming faster. As it is now, one has to pull commands one by one for assignment.

Next, I am hoping that AA can have an explanation and directions for each command and how it is to be used by developers. For example, with the OCR function, it would be helpful to know what data is compulsory for the developer to enter, and what data is optional. By having guide like this, it would be more developer-friendly. This would be better for beginners who are using AA for the first time. 

For how long have I used the solution?

We have been using Automation Anywhere for less than one year.

What do I think about the stability of the solution?

the stability of the studio is ok and some features is easy to use. but sometimes i feel to automate excel is quite hard and developer need to make many repetitive steps just to insert dynamic data into each cell in excel.Hopes in version 11.3 will have read range and write range function instead need to loop many times and set the cell one by one.btw, i like dictionary data type and impress with AA because no need to read file and just put the path it can already work. but i hope for dictionary variable data type also can support .xlsx file to save as dictionary and able to add dictionary key and value that outside from the file by able to add keypair value by assigning them  as temporary value during process.

What do I think about the scalability of the solution?

Quickly scale to thousands of bots in the front and back office, no matter the type—attended, unattended, or intelligent automation.

The modern microservices architecture enables the platform to scale both vertically and horizontally, delivering fast ROI.

How are customer service and technical support?

We do not yet have experience with customer support. We have been using AA for less than one year.

Which solution did I use previously and why did I switch?

In another company, I previously used a different RPA solution. I have switched because I have changed companies, to one that is using AA.

How was the initial setup?

To install the application is easy, but you need to prepare a few accounts during the initial setup. These include a Creator account for developers, a Bot Runner, a server, and a database.

What about the implementation team?

We deployed with the assistance of a vendor team and we are satisfied.

What was our ROI?

Some of the factors that contribute to ROI are the low cost, ease of maintenance, and automatic updates.

    What's my experience with pricing, setup cost, and licensing?

    This is a comprehensive automation offering with a scalable architecture and flexible pricing models. This keeps the RPA TCO low and you can automate with confidence.

    Which other solutions did I evaluate?

    We evaluated UiPath before choosing Automation Anywhere.

    What other advice do I have?

    Overall, this is a great tool because it's easy to maintain and it can reduce hiring costs, leading to reduced overall costs in the future.

    Which deployment model are you using for this solution?

    Private Cloud

    If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?

    Other
    Disclosure: I am a real user, and this review is based on my own experience and opinions.
    PeerSpot user
    reviewer1458816 - PeerSpot reviewer
    DevOps at Centrax Systems
    Real User
    Easy workflow creation and management, continuous operation, and excellent service
    Pros and Cons
    • "The marketing automation software provides easy workflow creation and management."
    • "I would like to see a technology where they can automatically update or upgrade themselves to the latest version, without having to uninstall the current bot."

    What is our primary use case?

    Our use cases include email filtering to get rid of spam, phishing, and many more.

    Workflow automation has helped a lot with cost reduction, greater accuracy, and delivery speed. It then continues to add value as it picks up momentum and spreads across the organization.

    Workers now have more time on their hands to use their intuitive minds to think about great ideas. All we do is train our digital workers, then they do the work 24/7- 365 without any errors, unlike humans who need time in the day to rest. They are the best part of the business.

    How has it helped my organization?

    All of the business processes we can automate, such as the digital forms you can create, have improved the way we function. The digital forms reduce a lot of paperwork, as well as the stress of losing or misplacing important data.

    The sales team is also doing great because their sales operations are improving with the usage of AA.

    It offers insights on how to improve with the dashboards that represent your business KPIs. You get information about the trends and know exactly where to improve, and even how you can achieve that.

    The sales process is also automated in instances such as follow-ups.

    What is most valuable?

    The marketing automation software provides easy workflow creation and management. It increases productivity and it is easy to follow and optimize. Use workflows to set priority, status, and route incoming tickets to ensure your SLAs are met.

    Trigger responses are real-time responses that are easy to send to customers. Every response needs to be prompt because even a five-minute delay can lead to a lost customer opportunity. The software has a feature that allows you to time and schedule your responses so that they can be sent in real-time. 

    What needs improvement?

    In the control room, the manual bot update should be looked at. I would like to see a technology where they can automatically update or upgrade themselves to the latest version, without having to uninstall the current bot.

    Bots should also be automatically downloaded to all computers or devices in the organization without people having to individually install them on their machines.

    The device connection can also be improved, as I happen to lose connection most of the time. 

    For how long have I used the solution?

    My company has been using Automation Anywhere for a while now, but I have only recently joined and I'm still in training.

    What do I think about the stability of the solution?

    Stability is high because these are machines with fewer errors compared to humans, and more production time because they work 24/7- 365 without taking any breaks. 

    What do I think about the scalability of the solution?

    Scalability is very high and there is no need for numerous source codes. Should the size of the organization go up, there is no need to worry, as AA can handle any size.

    How are customer service and technical support?

    They solve tickets quickly and are always ready to attend to any queries, concerns, etc. The service is excellent.

    Which solution did I use previously and why did I switch?

    This is actually my first real job and I'm currently doing an internship, so I have not used other RPA products.

    How was the initial setup?

    The initial setup was straightforward and the instructions were easy to follow.

    What about the implementation team?

    The implementation was through an in-house team.

    What was our ROI?

    Our ROI is an average of 6.5%.

    What's my experience with pricing, setup cost, and licensing?

    There is a free trial so that they can get an overview, and there are different licenses that are very affordable and can suit every business model.

    Which other solutions did I evaluate?

    The company that I work for has evaluated other options and they were also using Zoho.

    What other advice do I have?

    My recommendation is that more businesses should use it. AA doesn't require any prior IT or developer experience, and it has lots of tutorial videos of how-tos. 

    Which deployment model are you using for this solution?

    Hybrid Cloud

    If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?

    Amazon Web Services (AWS)
    Disclosure: I am a real user, and this review is based on my own experience and opinions.
    PeerSpot user
    Buyer's Guide
    Download our free Automation Anywhere Report and get advice and tips from experienced pros sharing their opinions.
    Updated: November 2024
    Buyer's Guide
    Download our free Automation Anywhere Report and get advice and tips from experienced pros sharing their opinions.