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Digital Product Coordinator at a retailer with 5,001-10,000 employees
Real User
Easy to use and understand, but I would like the tool to be more stabilized
Pros and Cons
  • "The features are pretty easy to use, like the drag and drop feature. It is easy and understand, even a layman knows how the application works. All the basic stuff can be done by anybody."
  • "I want the tool to be more stabilized. After three or four hours, the navigation keeps changing. We will be running error handling for 8,000 process and the system will fail. We need it to be more stable."

What is our primary use case?

We use it for our product setup and rating products on our website.

We take raw data and manipulate it, then we feed the information to the bot. The rest of the process is automated using the bot.

How has it helped my organization?

We have seen increased productivity. What use to take about two days to finish with laymen doing computer work, a bot can finish it within a seven to eight hour time frame. That means we are removing a lot of man-hours.

What is most valuable?

Automation is less time consuming and very quick.

The features are pretty easy to use, like the drag and drop feature. It is easy and understand, even a layman knows how the application works. All the basic stuff can be done by anybody.

What needs improvement?

I want the tool to be more stabilized. After three or four hours, the navigation keeps changing. We will be running error handling for 8,000 process and the system will fail. We need it to be more stable.

I would like a detailed description of all the features in a PDF explaining their significance and what they do.

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Automation Anywhere
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For how long have I used the solution?

We just started using the product.

What do I think about the stability of the solution?

Stability-wise, we have found that it works pretty well. At this stage, it can work around 24 hours. However, the system does malfunction. We need to have a bot ready to back up another bot and spin up the data in case of a failure.

What do I think about the scalability of the solution?

We need the solution to run without errors before we can scale more.

How was the initial setup?

The initial setup was straightforward. Our processes are not largely complex, so we understood the background of how it was being set up.

What about the implementation team?

We used a consultant. They came in and helped us with the setup of the products.

What other advice do I have?

Automation Anywhere is user-friendly.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
it_user388044 - PeerSpot reviewer
Developer at Tata Consultancy Services
Real User
We automate a lot of front office use cases but the product support for our customers needs improvement
Pros and Cons
  • "We have saved 60 to 70 percent on operations."
  • "Using the Automation Anywhere University, you can go and train yourself to be an expert in the tool."
  • "I would like to see integration better integration with Excel and SAP."
  • "Product support for our customers needs improvement. They should increase the support personnel."

What is our primary use case?

We automate a lot of front office use cases.

What needs improvement?

I would like to see integration better integration with Excel and SAP.

How are customer service and technical support?

Product support for our customers needs improvement. They should increase the support personnel.

What about the implementation team?

We worked closely with Automation Anywhere's customer success manager.

What was our ROI?

We have saved 60 to 70 percent on operations.

What's my experience with pricing, setup cost, and licensing?

We only deal in annual licenses. There are no pay-as-you-go licenses.

We would like them to change the license model of charging per bot.

Which other solutions did I evaluate?

We take all the product features and operational needs into consideration before recommending a vendor to a client.

What other advice do I have?

Before implementing it, figure out how the RPA product will make an impact in your company.

Using the Automation Anywhere University, you can go and train yourself to be an expert in the tool.

Disclosure: My company has a business relationship with this vendor other than being a customer: Partner.
PeerSpot user
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Automation Anywhere
October 2024
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814,528 professionals have used our research since 2012.
Senior Architect at a comms service provider with 10,001+ employees
Real User
It is easy to use and very scalable
Pros and Cons
  • "It is easy to use and very scalable."
  • "It needs stability improvements. Sometimes, it becomes unstable."

What is our primary use case?

We have soft and hard tasks that we have automated.

What is most valuable?

It is easy to use and very scalable.

What needs improvement?

The bot processing is a bit slow.

For how long have I used the solution?

We have been using this solution for the past two years.

What do I think about the stability of the solution?

It needs stability improvements. Sometimes, it becomes unstable.

What do I think about the scalability of the solution?

It is very scalable.

How was the initial setup?

The initial setup was straightforward.

What about the implementation team?

We did not use an integrator.

What was our ROI?

Automation Anywhere has save us more than $40,000 in the past year.

What's my experience with pricing, setup cost, and licensing?

Our licensing costs are setup on an annual basis.

Which other solutions did I evaluate?

We evaluated a couple of vendors. Another vendor that we evaluated was Blue Prism.

Automation Anywhere is very simple compared to the other professional robotic automation process tools.

What other advice do I have?

Give the product a try, you will definitely love it.

While it is easy to use, it is all about how you design the bots.

We still haven't used most of the product's capabilities.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
Supply Chain Manager at a manufacturing company with 1,001-5,000 employees
Real User
We spend less time preparing data
Pros and Cons
  • "We spend less time preparing data."
  • "I would like to have the ability to schedule bots by whichever one is available."

How has it helped my organization?

We spend less time preparing data.

What needs improvement?

I would like to have the ability to schedule bots by whichever one is available.

What do I think about the stability of the solution?

The stability is good. I haven't had any major issues.

What do I think about the scalability of the solution?

The stability has been good, so far.

It took us four months to scale up to our current number of bots.

How are customer service and technical support?

The technical support is good. I have only used it once.

Which solution did I use previously and why did I switch?

This was the first time using an RPA solution. Automation Anywhere was our first choice.

How was the initial setup?

The initial setup was straightforward. We have a center of excellence that does a lot of this stuff.

What was our ROI?

We have saved time.

What other advice do I have?

Take a look at RPA in general.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
Executive Director at a tech services company with 5,001-10,000 employees
Real User
It helps with the speed on improving processes and the results of those processes
Pros and Cons
  • "It helps with the speed on improving processes and the results of those processes."
  • "They could improve the learning curve."

What is our primary use case?

The primary use case is for optimizing processes.

What is most valuable?

It helps with the speed on improving processes and the results of those processes.

What needs improvement?

They could improve the learning curve.

What do I think about the scalability of the solution?

The product is scalable.

What was our ROI?

We are measuring ROI through quality: Reducing errors, saving time, and saving money.

What other advice do I have?

It is a good product.

it's not as complex as running a new computer language, but it is also not as simple as connecting EPL dots. Therefore, it is a medium level of complexity on the learning curve.

My team has taken course on the Automation Anywhere University. Their feedback was good. I have not taken any courses on it.

Disclosure: My company has a business relationship with this vendor other than being a customer: Partner.
PeerSpot user
Senior Vice President and Digital Leader at a tech services company with 10,001+ employees
MSP
Bots add a lot of productivity and value to a business
Pros and Cons
  • "There have been a lot of challenges in terms of interfacing with the customer ERPs. So, we have been building tools and interfaces using bots to write back into these custom ERPs. Specifically, in the area where I work, this has been very helpful."
  • "Bots add a lot of productivity and value to our business, because a robot can work for 24/7. They work a lot better, as compared to a human being, specifically for tasks which are repetitive in nature."
  • "I have not seen bots working efficiently in the area of reporting."

What is our primary use case?

There are multiple use cases. Primarily, we are looking at finance and accounting. So, we have been deploying bots, specifically in the area of account payable and cash applications.

How has it helped my organization?

Bots add a lot of productivity and value to our business, because a robot can work for 24/7. They work a lot better, as compared to a human being, specifically for tasks which are repetitive in nature. Therefore, we are seeing a lot of business value being derived from these bots.

What is most valuable?

There have been a lot of challenges in terms of interfacing with the customer ERPs. So, we have been building tools and interfaces using bots to write back into these custom ERPs. Specifically, in the area where I work, this has been very helpful.

What needs improvement?

I have not seen bots working efficiently in the area of reporting.

For how long have I used the solution?

One to three years.

What do I think about the scalability of the solution?

The time it takes to scale bots depends process to process, how complex the process is and if you're talking about a specific process. It may takes anywhere from around three weeks to 15 weeks, depending upon the complexities, the number of bots which we are deploying, and the problem these bots are solving. 

How are customer service and technical support?

My team is in touch with the technical support. I don't work directly with them.

What was our ROI?

Measuring ROI is a combination of multiple factors. It could be saving time, saving money, or getting controls into the systems. It's a combination of all this things.

Which other solutions did I evaluate?

I would recommend Automation Anywhere, as it is a known, leading solution in the market.

There are a lot of advantages which Automation Anywhere has over a lot of other vendors. Why we chose Automation Anywhere is because of the ease of scripting, the good support that they have, and we can deploy these bots for more customers, whose preference is also Automation Anywhere. 

Another thing that I have seen, with finance and accounting, Automation Anywhere is the better fit, as compared to some of the other vendors in the market.

Because of the ease in which we can deploy bots, along with the savings that it generates for our customers, Automation Anywhere definitely has an edge over other vendors.

What other advice do I have?

When we started around two to two and a half years back, ease of use was a problem at the time. Right now, with the scripts and exposure that we have, I don't see a big challenge going forward.

My team has been trained through the Automation Anywhere University, so we do have a lot of people who have been trained on this tool. The training materials are good. The feedback that I have received on the University has been good, as I have not been personally trained through the University.

Disclosure: My company has a business relationship with this vendor other than being a customer: Partner.
PeerSpot user
reviewer1466976 - PeerSpot reviewer
Associate System Analyst at NSEiT Limited
Real User
helped clients with cognitive capability which has increased the number of use cases for automation
Pros and Cons
  • "The recorder feature for front end automation and email packages is the most valuable feature as it has more features and it makes the email server related tasks easier and more independent on the email client."
  • "The inclusion of word packages would help us to extract data from Word and automate word-related activities easily."

What is our primary use case?

We have use cases that include cognitive as well as non cognitive requirements. IQ Bot is widely used across all the use cases. We are also looking forward to make use of the Excel ribbon and AARI framework. 

One of our use case needs is to extract data from KYC documents and then do the validations to submits the rejection reason.

Another use case is to read customer information for FD booking and validate the customer data with the system's data and book the FD in the specified amount of time.

Similarly we have around 12 use cases for the development/UAT.

How has it helped my organization?

AA has improved our organization in a positive manner. It has increased the productivity of our clients and reduced manual, hectic work.

It has reduced the labor work and reduced the prone to error situations because of automation.

AA has helped the client with cognitive capability which has increased the number of use cases for automation.

It has increased the client's confidence in depending on bots and reduce the workforce.

ROI for clients has increased and productivity has also increased effectively because of AA.

What is most valuable?

The recorder feature for front end automation and email packages is the most valuable feature as it has more features and it makes the email server related tasks easier and more independent on the email client. Integration of VB, python, and java scripts help us to make our code more reliable. Excel basic and excel advanced package with increased features help us to easily automate the Excel related tasks.

PDF package is also valuable for PDF to image conversion, encryption, decryption, and merging.

OCR package is also valuable as it helps to read the contents of Image.

What needs improvement?

The inclusion of word packages would help us to extract data from Word and automate word-related activities easily.

PDF package should have the Read from PDF option. Now we need to convert the word to PDF and then extract data.

The quick mapping between the parent and child bot variables should be available.

Different tasks should be visible at the same time. Now we need to open different browser tabs to view multiple codes at the same time.

A2019 has more features than the v11 version but some mentioned that user-friendly features should be enabled.

For how long have I used the solution?

I have been using AA for two years. 

What do I think about the stability of the solution?

A2019 is less stable than the previous versions. But hope that it will get stabilized soon.

How are customer service and technical support?

AA provides 24/7 support and with the effective ticketing tool, issues are addressed at the earliest.

Which solution did I use previously and why did I switch?

We did not use any different solution for automation previously.

How was the initial setup?

The initial setup was straightforward, we had all the pre-requisites in place.

What about the implementation team?

We implemented this through an in-house team.

What was our ROI?

ROI has increased than earlier in much higher percentage.

What's my experience with pricing, setup cost, and licensing?

I don't have much idea on this, as I am an RPA developer. I would suggest talking to a sales person about this.

Which other solutions did I evaluate?

We had completed the training for UiPath and AntWorks as well. But we are using AA effectively.

Which deployment model are you using for this solution?

On-premises
Disclosure: My company has a business relationship with this vendor other than being a customer: NSEIT
PeerSpot user
reviewer1465500 - PeerSpot reviewer
Application Development Analyst at Accenture
Real User
Saves us a huge amount of man-hours
Pros and Cons
  • "Automation Anywhere provides the best application to use for RPA and other automation requirements. It's very easy to use and easy to understand. It's UI(user interface) which is so friendly and easily understand by the user, it is very easy to install automation anywhere product simply click on next to install, it is easy to develop bot and no coding knowledge is required to develop"
  • "Configuring A2019 and using it is getting a little difficult because of frequent errors of compatibility. It is not so user friendly like the enterprise desktop version."

What is our primary use case?

I automated an application launched through the Citrix environment. The application was running on the SIT environment. Our application was a legacy desktop telecom domain application that runs on a Citrix environment. It was a very difficult task to automate our legacy application and we have seen only one tool which was able to successfully implement the automation. I have come to know about the AA tool and wanted to try this tool. And we are successfully able to automate a few of our flows with high accuracy and we have since then used AA for some of our functional executions on our legacy desktop application.

I have also implemented AA for the business process of logging into the work machine, opening remote desktop, and triggering some jobs during odd times. We have also made use of AA to keep our remote desktops active so that they do not get logged out and become a hurdle for our tasks during non-office hours.

How has it helped my organization?

After using AA for some of the flows, we identified that the execution time was reduced by 70% when compared to the other automation tool that we have been using for 8 years. As we didn't find any other tool that supports our legacy application automation, we have been using the existing one for the past 8 years. But once we tried with AA, our POC was successful and we are able to automate some of our flows and execute them. We have been saving huge man-hours by using AA. AA has made us to implement a new automation tool for the testing of our legacy application.

What is most valuable?

Automation Anywhere provides the best application to use for RPA and other automation requirements. It's very easy to use and easy to understand. It's UI(user interface) is user-friendly and easily understood by users, it is very easy to install Automation Anywhere. Simply click on next to install. It is easy to develop a bot, and no coding knowledge is required to develop. 

AA has another feature BOT STORE which contains pre-built bots for most commonly used applications like sap, oracle, etc and last but not least IQ bot features which are used to extract unstructured or semi-structure data from pdf, images, emails, etc. Automation Anywhere also provides a dashboard so you can check your bot details like bot accuracy, bot failure details, and ratio, etc. It helps to find errors. It also provides error handling commands so if you know the bot may get any error so you can handle it.

What needs improvement?

Configuring A2019 and using it is getting a little difficult because of frequent errors of compatibility. It is not so user friendly like the enterprise desktop version. Sometimes the A2019 platform takes too much time in the pre-processing and deployment process which is too time consuming and to solve this we need to restart the services and also sometimes need to restart our machines. This is extra overhead. AA-client is too heavy software. AA-client should support multiple languages. Sometimes the client software needs to login, again and again, every hour and so.

Advanced Machine Learning and AI features with visualization capabilities should be included in the tool so that the product can offer many new use cases and 

For how long have I used the solution?

I have been using Automation Anywhere for 1 year and 6 months.

What do I think about the stability of the solution?

The bots automated were very stable and was not needed a lot of maintaining effort.

What do I think about the scalability of the solution?

The solutions were easy to implement across many machines and using the cloud to run the bots on remote machines was a great feature.

Which solution did I use previously and why did I switch?

We have been using a different solution and finding an alternative tool to help improve productivity. After the AA solution worked for us, we have been using both solutions to improve productivity even more.

How was the initial setup?

It was completely easy and we didn't face any issues in setting up the software for the first time.

What about the implementation team?

We implemented the bot through in-house team.

Which other solutions did I evaluate?

We have evaluated Tricentis TOSCA and we couldn't be able to automate our legacy application flows with it.

Which deployment model are you using for this solution?

On-premises
Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
Buyer's Guide
Download our free Automation Anywhere Report and get advice and tips from experienced pros sharing their opinions.
Updated: October 2024
Buyer's Guide
Download our free Automation Anywhere Report and get advice and tips from experienced pros sharing their opinions.