Try our new research platform with insights from 80,000+ expert users
Lead at Aligned Automation
Real User
Good support, trigger-based and scheduled automation saves us time and it supports error handling well
Pros and Cons
  • "I like all of the features, especially the MetaBot, REST API, and SAP DLL."
  • "The price is a little high and could be reduced."

What is our primary use case?

I automated Server applications like SAP, ERP, CRM, etc. With SAP, we can use different kinds of automation like BAPI with MetaBot and the SAP GUI with DLL automation.

One of my uses cases to help understand how we use AA is email-related. First, we used to get emails, and based on this as input, we needed to trigger some events in SAP. Depending on the resulting error, we needed to delete some records and further, needed to generate DB for some records (daily around 1,000 records). This is a repetitive process that happens every day.

Mmainly, we implemented SAP tasks related to customer support functionality. We also use it for the creation of PowerBI reports related to sales.

How has it helped my organization?

We have automated approximately 30 processes, reducing the manual effort a lot. Now all of the manual work is handled by the Bot alone.

We trigger by email sometimes, and it is also scheduler-based. We handle errors and can extract information. If the bot is not able to perform any step, then the support team gets into the picture and they will resolve the issue.

What is most valuable?

I like all of the features, especially the MetaBot, REST API, and SAP DLL.

We use the MetaBot to capture all of the screen contents, then if the elements are captured properly, it is fine. Otherwise, we create a custom object that acts as a click function.

What needs improvement?

The price is a little high and could be reduced.

Buyer's Guide
Automation Anywhere
November 2024
Learn what your peers think about Automation Anywhere. Get advice and tips from experienced pros sharing their opinions. Updated: November 2024.
816,636 professionals have used our research since 2012.

For how long have I used the solution?

I have been using Automation Anywhere for the past five years and it is one of the best tools to automate manual tasks.

What do I think about the stability of the solution?

Stability-wise, Automation Anywhere is good.

What do I think about the scalability of the solution?

I would rate the scalability a 9.8 out of 10.

How are customer service and support?

The technical support is good. We directly reach out to the AA guys by raising a ticket, and they also have a forum to resolve issues

Which solution did I use previously and why did I switch?

Previously, we went through manual work. It was only with Excel that we had some automation using macros.

What's my experience with pricing, setup cost, and licensing?

The price is a little bit high but the support is good.

Which other solutions did I evaluate?

We compared different RPA vendors and finally, we decided to go for Automation Anywhere as our single RPA solution.

What other advice do I have?

Many new options have been implemented in the cloud version. NLP and G suite automation are also available, among a lot of other options in the A2019. At this point, we just need to explore the options.

Which deployment model are you using for this solution?

Private Cloud

If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?

Amazon Web Services (AWS)
Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
PeerSpot user
Software Engineer at a computer software company with 51-200 employees
Real User
Good third-party integration, easy to learn, and the automation code is very readable
Pros and Cons
  • "Since it has capabilities to integrate with third-party applications easily, it makes the life of an automation engineer very easy."
  • "The API integration should be improved further since it is a bit difficult at the moment to connect with the API in the enterprise version."

What is our primary use case?

I am working for a company that is engaged in process automation.

In our company, we have used AA in several projects like finance process automation, payroll, accounts payable, and account receivable processing.

Each of the projects that I have engaged in is different from each other. For example, the finance automation project mainly focused on reconciliations, Excel automation, etc. AP and AR processes mainly focused on front-end navigation through the Chrome browser to download invoices from customer portals and upload and process them in their accounting application, which is also a web-based one.

Automation Anywhere assisted me with all the functions that I require to automate the processes and tasks.

How has it helped my organization?

The AA tool has more than 500 functionalities, which is really useful in feasibility studies.

Since it has capabilities to integrate with third-party applications easily, it makes the life of an automation engineer very easy. 

Our organization works with a few other leading RPA tools also. When compared, every RPA tool, coding/scripting in AA is much easier for a developer. The code is also very readable, which increases the user-friendliness when it comes to code maintenance.

The effort to train a beginner to code in AA is low because all of the commands and functionalities are simple.

What is most valuable?

Excel automation, database integration, and object cloning are few functionalities that I find valuable in the tool because most of the business processes work around them.

With Excel automation, we can open, close, save, and navigate through the Excel workbook. Most importantly, macro integration within Excel is easy, and with that, it unleashes all of the capabilities that we can do with macros to be executed by integrating with AA.

Database integration allows us to integrate with SQL Server and Oracle databases.

Object Cloning means that frontend navigation is made easier. With AA the object cloning command, we can capture the UI objects and customize them as per the process.

What needs improvement?

  • The API integration should be improved further since it is a bit difficult at the moment to connect with the API in the enterprise version.
  • The object cloning command should be improved such to increase the capability and capture more objects in the UI.
  • It would be more advantageous if the email automation allowed us to integrate with cloud-based email servers.
  • Metabots should be improved further, allowing for the same functionality as the task bot.
  • It would be great if AA could reduce the price of IQ Bot.

For how long have I used the solution?

We have been using Automation Anywhere for more than two years.

What do I think about the stability of the solution?

Stability mainly will be based on the system architecture. The tool is stable from 11.3.2.4.

What do I think about the scalability of the solution?

This is scalable across many processes and can integrate with many third-party applications.

How are customer service and technical support?

Technical support is excellent and they work round the clock to sort out any issue we have.

Which solution did I use previously and why did I switch?

In AA, the tool has more capabilities and functionalities when compared with our previous RPA product.

How was the initial setup?

Setup is very straightforward and there is a complete guideline provided.

What about the implementation team?

We implemented in-house.

What was our ROI?

Using AA has improved the lifestyle of the employee. Monetary ROI cannot be revealed as per company rules and policies.

What's my experience with pricing, setup cost, and licensing?

Pricing is affordable and I would recommend beginning with the Starter Package.

Which other solutions did I evaluate?

To evaluate the products, the company went through the reviews.

What other advice do I have?

When considering all the facts, this is one of the most user-friendly RPA tools that I have worked with.

Which deployment model are you using for this solution?

On-premises

If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?

Microsoft Azure
Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
Buyer's Guide
Automation Anywhere
November 2024
Learn what your peers think about Automation Anywhere. Get advice and tips from experienced pros sharing their opinions. Updated: November 2024.
816,636 professionals have used our research since 2012.
DigitalP1c7d - PeerSpot reviewer
Digital Product Coordinator at a retailer with 5,001-10,000 employees
Real User
Easy to use and understand, but I would like the tool to be more stabilized
Pros and Cons
  • "The features are pretty easy to use, like the drag and drop feature. It is easy and understand, even a layman knows how the application works. All the basic stuff can be done by anybody."
  • "I want the tool to be more stabilized. After three or four hours, the navigation keeps changing. We will be running error handling for 8,000 process and the system will fail. We need it to be more stable."

What is our primary use case?

We use it for our product setup and rating products on our website.

We take raw data and manipulate it, then we feed the information to the bot. The rest of the process is automated using the bot.

How has it helped my organization?

We have seen increased productivity. What use to take about two days to finish with laymen doing computer work, a bot can finish it within a seven to eight hour time frame. That means we are removing a lot of man-hours.

What is most valuable?

Automation is less time consuming and very quick.

The features are pretty easy to use, like the drag and drop feature. It is easy and understand, even a layman knows how the application works. All the basic stuff can be done by anybody.

What needs improvement?

I want the tool to be more stabilized. After three or four hours, the navigation keeps changing. We will be running error handling for 8,000 process and the system will fail. We need it to be more stable.

I would like a detailed description of all the features in a PDF explaining their significance and what they do.

For how long have I used the solution?

We just started using the product.

What do I think about the stability of the solution?

Stability-wise, we have found that it works pretty well. At this stage, it can work around 24 hours. However, the system does malfunction. We need to have a bot ready to back up another bot and spin up the data in case of a failure.

What do I think about the scalability of the solution?

We need the solution to run without errors before we can scale more.

How was the initial setup?

The initial setup was straightforward. Our processes are not largely complex, so we understood the background of how it was being set up.

What about the implementation team?

We used a consultant. They came in and helped us with the setup of the products.

What other advice do I have?

Automation Anywhere is user-friendly.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
it_user388044 - PeerSpot reviewer
Developer at Tata Consultancy Services
Real User
We automate a lot of front office use cases but the product support for our customers needs improvement
Pros and Cons
  • "We have saved 60 to 70 percent on operations."
  • "Using the Automation Anywhere University, you can go and train yourself to be an expert in the tool."
  • "I would like to see integration better integration with Excel and SAP."
  • "Product support for our customers needs improvement. They should increase the support personnel."

What is our primary use case?

We automate a lot of front office use cases.

What needs improvement?

I would like to see integration better integration with Excel and SAP.

How are customer service and technical support?

Product support for our customers needs improvement. They should increase the support personnel.

What about the implementation team?

We worked closely with Automation Anywhere's customer success manager.

What was our ROI?

We have saved 60 to 70 percent on operations.

What's my experience with pricing, setup cost, and licensing?

We only deal in annual licenses. There are no pay-as-you-go licenses.

We would like them to change the license model of charging per bot.

Which other solutions did I evaluate?

We take all the product features and operational needs into consideration before recommending a vendor to a client.

What other advice do I have?

Before implementing it, figure out how the RPA product will make an impact in your company.

Using the Automation Anywhere University, you can go and train yourself to be an expert in the tool.

Disclosure: My company has a business relationship with this vendor other than being a customer: Partner.
PeerSpot user
Senior Architect at a comms service provider with 10,001+ employees
Real User
It is easy to use and very scalable
Pros and Cons
  • "It is easy to use and very scalable."
  • "It needs stability improvements. Sometimes, it becomes unstable."

What is our primary use case?

We have soft and hard tasks that we have automated.

What is most valuable?

It is easy to use and very scalable.

What needs improvement?

The bot processing is a bit slow.

For how long have I used the solution?

We have been using this solution for the past two years.

What do I think about the stability of the solution?

It needs stability improvements. Sometimes, it becomes unstable.

What do I think about the scalability of the solution?

It is very scalable.

How was the initial setup?

The initial setup was straightforward.

What about the implementation team?

We did not use an integrator.

What was our ROI?

Automation Anywhere has save us more than $40,000 in the past year.

What's my experience with pricing, setup cost, and licensing?

Our licensing costs are setup on an annual basis.

Which other solutions did I evaluate?

We evaluated a couple of vendors. Another vendor that we evaluated was Blue Prism.

Automation Anywhere is very simple compared to the other professional robotic automation process tools.

What other advice do I have?

Give the product a try, you will definitely love it.

While it is easy to use, it is all about how you design the bots.

We still haven't used most of the product's capabilities.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
SupplyChe0e0 - PeerSpot reviewer
Supply Chain Manager at a manufacturing company with 1,001-5,000 employees
Real User
We spend less time preparing data
Pros and Cons
  • "We spend less time preparing data."
  • "I would like to have the ability to schedule bots by whichever one is available."

How has it helped my organization?

We spend less time preparing data.

What needs improvement?

I would like to have the ability to schedule bots by whichever one is available.

What do I think about the stability of the solution?

The stability is good. I haven't had any major issues.

What do I think about the scalability of the solution?

The stability has been good, so far.

It took us four months to scale up to our current number of bots.

How are customer service and technical support?

The technical support is good. I have only used it once.

Which solution did I use previously and why did I switch?

This was the first time using an RPA solution. Automation Anywhere was our first choice.

How was the initial setup?

The initial setup was straightforward. We have a center of excellence that does a lot of this stuff.

What was our ROI?

We have saved time.

What other advice do I have?

Take a look at RPA in general.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
Executivf417 - PeerSpot reviewer
Executive Director at a tech services company with 5,001-10,000 employees
Real User
It helps with the speed on improving processes and the results of those processes
Pros and Cons
  • "It helps with the speed on improving processes and the results of those processes."
  • "They could improve the learning curve."

What is our primary use case?

The primary use case is for optimizing processes.

What is most valuable?

It helps with the speed on improving processes and the results of those processes.

What needs improvement?

They could improve the learning curve.

What do I think about the scalability of the solution?

The product is scalable.

What was our ROI?

We are measuring ROI through quality: Reducing errors, saving time, and saving money.

What other advice do I have?

It is a good product.

it's not as complex as running a new computer language, but it is also not as simple as connecting EPL dots. Therefore, it is a medium level of complexity on the learning curve.

My team has taken course on the Automation Anywhere University. Their feedback was good. I have not taken any courses on it.

Disclosure: My company has a business relationship with this vendor other than being a customer: Partner.
PeerSpot user
SeniorVi633f - PeerSpot reviewer
Senior Vice President and Digital Leader at a tech services company with 10,001+ employees
MSP
Bots add a lot of productivity and value to a business
Pros and Cons
  • "There have been a lot of challenges in terms of interfacing with the customer ERPs. So, we have been building tools and interfaces using bots to write back into these custom ERPs. Specifically, in the area where I work, this has been very helpful."
  • "Bots add a lot of productivity and value to our business, because a robot can work for 24/7. They work a lot better, as compared to a human being, specifically for tasks which are repetitive in nature."
  • "I have not seen bots working efficiently in the area of reporting."

What is our primary use case?

There are multiple use cases. Primarily, we are looking at finance and accounting. So, we have been deploying bots, specifically in the area of account payable and cash applications.

How has it helped my organization?

Bots add a lot of productivity and value to our business, because a robot can work for 24/7. They work a lot better, as compared to a human being, specifically for tasks which are repetitive in nature. Therefore, we are seeing a lot of business value being derived from these bots.

What is most valuable?

There have been a lot of challenges in terms of interfacing with the customer ERPs. So, we have been building tools and interfaces using bots to write back into these custom ERPs. Specifically, in the area where I work, this has been very helpful.

What needs improvement?

I have not seen bots working efficiently in the area of reporting.

For how long have I used the solution?

One to three years.

What do I think about the scalability of the solution?

The time it takes to scale bots depends process to process, how complex the process is and if you're talking about a specific process. It may takes anywhere from around three weeks to 15 weeks, depending upon the complexities, the number of bots which we are deploying, and the problem these bots are solving. 

How are customer service and technical support?

My team is in touch with the technical support. I don't work directly with them.

What was our ROI?

Measuring ROI is a combination of multiple factors. It could be saving time, saving money, or getting controls into the systems. It's a combination of all this things.

Which other solutions did I evaluate?

I would recommend Automation Anywhere, as it is a known, leading solution in the market.

There are a lot of advantages which Automation Anywhere has over a lot of other vendors. Why we chose Automation Anywhere is because of the ease of scripting, the good support that they have, and we can deploy these bots for more customers, whose preference is also Automation Anywhere. 

Another thing that I have seen, with finance and accounting, Automation Anywhere is the better fit, as compared to some of the other vendors in the market.

Because of the ease in which we can deploy bots, along with the savings that it generates for our customers, Automation Anywhere definitely has an edge over other vendors.

What other advice do I have?

When we started around two to two and a half years back, ease of use was a problem at the time. Right now, with the scripts and exposure that we have, I don't see a big challenge going forward.

My team has been trained through the Automation Anywhere University, so we do have a lot of people who have been trained on this tool. The training materials are good. The feedback that I have received on the University has been good, as I have not been personally trained through the University.

Disclosure: My company has a business relationship with this vendor other than being a customer: Partner.
PeerSpot user
Buyer's Guide
Download our free Automation Anywhere Report and get advice and tips from experienced pros sharing their opinions.
Updated: November 2024
Buyer's Guide
Download our free Automation Anywhere Report and get advice and tips from experienced pros sharing their opinions.