What is our primary use case?
I am working for a company that is engaged in process automation.
In our company, we have used AA in several projects like finance process automation, payroll, accounts payable, and account receivable processing.
Each of the projects that I have engaged in is different from each other. For example, the finance automation project mainly focused on reconciliations, Excel automation, etc. AP and AR processes mainly focused on front-end navigation through the Chrome browser to download invoices from customer portals and upload and process them in their accounting application, which is also a web-based one.
Automation Anywhere assisted me with all the functions that I require to automate the processes and tasks.
How has it helped my organization?
The AA tool has more than 500 functionalities, which is really useful in feasibility studies.
Since it has capabilities to integrate with third-party applications easily, it makes the life of an automation engineer very easy.
Our organization works with a few other leading RPA tools also. When compared, every RPA tool, coding/scripting in AA is much easier for a developer. The code is also very readable, which increases the user-friendliness when it comes to code maintenance.
The effort to train a beginner to code in AA is low because all of the commands and functionalities are simple.
What is most valuable?
Excel automation, database integration, and object cloning are few functionalities that I find valuable in the tool because most of the business processes work around them.
With Excel automation, we can open, close, save, and navigate through the Excel workbook. Most importantly, macro integration within Excel is easy, and with that, it unleashes all of the capabilities that we can do with macros to be executed by integrating with AA.
Database integration allows us to integrate with SQL Server and Oracle databases.
Object Cloning means that frontend navigation is made easier. With AA the object cloning command, we can capture the UI objects and customize them as per the process.
What needs improvement?
- The API integration should be improved further since it is a bit difficult at the moment to connect with the API in the enterprise version.
- The object cloning command should be improved such to increase the capability and capture more objects in the UI.
- It would be more advantageous if the email automation allowed us to integrate with cloud-based email servers.
- Metabots should be improved further, allowing for the same functionality as the task bot.
- It would be great if AA could reduce the price of IQ Bot.
For how long have I used the solution?
We have been using Automation Anywhere for more than two years.
What do I think about the stability of the solution?
Stability mainly will be based on the system architecture. The tool is stable from 11.3.2.4.
What do I think about the scalability of the solution?
This is scalable across many processes and can integrate with many third-party applications.
How are customer service and technical support?
Technical support is excellent and they work round the clock to sort out any issue we have.
Which solution did I use previously and why did I switch?
In AA, the tool has more capabilities and functionalities when compared with our previous RPA product.
How was the initial setup?
Setup is very straightforward and there is a complete guideline provided.
What about the implementation team?
What was our ROI?
Using AA has improved the lifestyle of the employee. Monetary ROI cannot be revealed as per company rules and policies.
What's my experience with pricing, setup cost, and licensing?
Pricing is affordable and I would recommend beginning with the Starter Package.
Which other solutions did I evaluate?
To evaluate the products, the company went through the reviews.
What other advice do I have?
When considering all the facts, this is one of the most user-friendly RPA tools that I have worked with.
Which deployment model are you using for this solution?
On-premises
If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?
Microsoft Azure
Disclosure: I am a real user, and this review is based on my own experience and opinions.