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reviewer1459914 - PeerSpot reviewer
Project Control Services Associate at Accenture
Real User
Eliminates miscomputations of reports due to human error
Pros and Cons
  • "The most valuable features for us are the Image Recognition and Object Cloning. We used this feature to automate our web-based tasks with repetitive actions or complex conditions. These features are very easy to use and do not require you to have deep knowledge in programming to understand since it has a drop and drag feature used to control it."
  • "The Web Recorder should also include a feature where the user can select what browser you want it to run since it is currently using the Internet Explorer browser as default. Some of our web-based systems are currently not compatible with Internet Explorer and can only run using Firefox or Google Chrome."

What is our primary use case?

We use Automation Anywhere to automate web-based administrative tasks. For example, we have a task to extract Excel reports from a site to gather issue tickets information, filter and compute the data, and store it to the SharePoint site. This is done manually and takes five hours to complete daily. Using Automation Anywhere, we created a bot that extracts the data from the site, filters and computes the extracted data to generate the report according to required output and format, and uploads the report at SharePoint.

How has it helped my organization?

With Automation Anywhere bots, we are able to cut down the manual efforts by 80% in generating Excel and Power BI reports, extracting and uploading files to various sites, and many other web-based administrative tasks. This also makes our report more accurate since it eliminates miscomputations of reports due to human error. Automation Anywhere also allows us to train our team members in creating bots of their own since it is very easy to use and has a user-friendly interface and it requires less coding.

What is most valuable?

The most valuable features for us are the Image Recognition and Object Cloning. We used this feature to automate our web-based tasks with repetitive actions or complex conditions. These features are very easy to use and do not require you to have deep knowledge in programming to understand since it has a drop and drag feature used to control it. It is also very reliable in recognizing images and locating objects on a web page, client software, or local files, so we have very little hiccups in completing the tasks with the bot we have created. 

What needs improvement?

The Web Recorder should also include a feature where the user can select what browser you want it to run since it is currently using the Internet Explorer browser as default. Some of our web-based systems are currently not compatible with Internet Explorer and can only run using Firefox or Google Chrome. Image recognition can be improved if it can still run the created bot in a different PC with different resolution sizes as it is currently very dependent on it and will not able to recognize the image you need if there are changes to resolution size.

Buyer's Guide
Automation Anywhere
October 2024
Learn what your peers think about Automation Anywhere. Get advice and tips from experienced pros sharing their opinions. Updated: October 2024.
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For how long have I used the solution?

I have been using Automation Anywhere for two years. 

What do I think about the stability of the solution?

The stability of the automations created using Automation Anywhere is very impressive. It provided us reliability in running the bots using Automation Anywhere where we have problems in using our previous RPA platform.

What do I think about the scalability of the solution?

Automation Anywhere allows a very wide scale in terms of providing automations to our daily tasks that we thought were not possible before.

Which solution did I use previously and why did I switch?

We previously have an RPA platform but it is not very reliable especially in recognizing images.

What was our ROI?

It lessens the FTE required to complete our daily task and provided more time for us to expand our capability to accept additional tasks.

What's my experience with pricing, setup cost, and licensing?

I am not in charge regarding this matter.

Which other solutions did I evaluate?

No. Automation Anywhere was our first choice.

Which deployment model are you using for this solution?

Private Cloud
Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
reviewer1457247 - PeerSpot reviewer
Application Development Analyst at Accenture
Real User
A resource saver, a money saver, and helps us with security
Pros and Cons
  • "It is one of the popular RPA vendors offering powerful & user-friendly RPA capabilities to automate any complex tasks. It is one of the "Revolutionary Technology" that changes the way the enterprise operates. This tool combines conventional RPA with intellectual elements like natural language understanding and reading any unstructured data."
  • "It is not able to use OCR effectively and has limited usability."

What is our primary use case?

We use AA for Training and Proof of Concept purposes.

OS: Windows 10 

Task: Automate Excel files consisting of quality data.

Multiple Task Cloning

Automated Email Sender

Object Cloning

The basic requirement was to extract a big Lot of data consisting of many attributes.

We need to extract out a relevant attribute from the DB data set and process it such that it fulfills client Data Quality requirement.

Filter out quality data using Manual intervention was a hectic task and that is why I used AA RPA tool. 

How has it helped my organization?

  • It reduced a lot of time to process quality data and store in organized Excel files and ledgers.
  • AA made Task management simpler.
  • Hassle-free development 
  • Hassle-free deployment
  • Good Community Support

There was a large number of individuals who were doing the data collection and artifacts collection, and they were actually a third-party. The solution improves our situation in terms of time, money, and resources. Plus, when you're dealing with Data Quality information, there are additional complications of privacy concerns. If we can keep that in-house and have a bot or automated code take care of it, then there are fewer human eyes on the private information as well. It's a resource saver, it's a money saver, and it helps us with security, keeping more human eyes away from private or touchy information.

What is most valuable?

1. Task Bots

2. Smart Recorder

3. Meta Bots

4. IQ bots

5. Task Cloning

6. Ease of coding with drag and drop features.

7. It has a very good analytics package.

It is one of the popular RPA vendors offering powerful & user-friendly RPA capabilities to automate any complex tasks. It is one of the "Revolutionary Technology" that changes the way the enterprise operates. This tool combines conventional RPA with intellectual elements like natural language understanding and reading any unstructured data.

Automation Anywhere allows organizations to automate the processes which are performed by humans. It is a Web-Based Management System which uses a Control Room to run the Automated Tasks. Automation Anywhere tool can automate ends to end business operations for companies.

What needs improvement?

1. Data Mapping Utilities

2. Console Management

3. Bot Runner need to perform much smoother

4. It is not able to use OCR effectively and has limited usability.

5. Handwritten documents are still a drawback. Also difficult in terms of control room management.

6. A few applications take more time for loading when integrated.

7. Declaring the datatype of variables is challenging.

8. The process of migrating codes from one environment to the next can be automated as a default function.

9. The webpage for the control room could use some retouching or redesign to enhance the user experience.

10. Many little-usable features.

      For how long have I used the solution?

      I have been using AA for three months. 

      Which solution did I use previously and why did I switch?

      I previously used Ui Path.

      What's my experience with pricing, setup cost, and licensing?

      First have hands on with Community Version and then figure out your requirements. 

      Which other solutions did I evaluate?

      Blue Prism

      Disclosure: I am a real user, and this review is based on my own experience and opinions.
      PeerSpot user
      Buyer's Guide
      Automation Anywhere
      October 2024
      Learn what your peers think about Automation Anywhere. Get advice and tips from experienced pros sharing their opinions. Updated: October 2024.
      814,528 professionals have used our research since 2012.
      PeerSpot user
      Manager - FP&A at Sterlite Power
      Real User
      Easy to use, secure, and has helped to make our processes more robust and efficient
      Pros and Cons
      • "The most valuable features of this solution are its scalability, security using the credential vault, and ease of use for business."
      • "Better use case management to prevent each development from scratch would be an improvement."

      What is our primary use case?

      We primarily use this solution to automate manual processes of limited or negligible value in terms of up-skilling personnel.

      How has it helped my organization?

      AA has indirectly helped in re-engineering processes, which has made them more robust and efficient. Hence, this has helped the business immensely.

      What is most valuable?

      The most valuable features of this solution are its scalability, security using the credential vault, and ease of use for business.

      What needs improvement?

      A Cloud-based version of this solution would reduce dependence on architecture.

      Better use case management to prevent each development from scratch would be an improvement.

      For how long have I used the solution?

      I have been using this solution for one year.
      Disclosure: I am a real user, and this review is based on my own experience and opinions.
      PeerSpot user
      Janet Peng - PeerSpot reviewer
      Janet PengManager of IT at a financial services firm with 10,001+ employees
      Real User

      Great review.

      Global Head Training at Acronotics
      Video Review
      Real User
      People can start building bots in the click of a second with the newest cloud version
      Pros and Cons
      • "What really helps RPA to grow is the cognitive part of it. That's where the product is really good. Initially, it started out as RPA, but now there is a cognitive aspect to it. That's a key value to it."
      • "Technical support needs to be much faster. I also had the project delivery. I had six clients whom I looked after. Whenever we got stuck, it was all about sprinting. There was a two or three week sprint. Within that, if you just wait for two to three days, it doesn't make sense. The support needs to implode, because I was just talking to a customer now who came directly and asked us, "Can you give us a dedicated support team?" It's feedback from our customer that support takes too long."

      What is our primary use case?

      We have quite a few use cases that we have built. Not one, but many. I see a lot of value in the cognitive part of it: the IQ Bot. In the traditional RPA market, people have been doing it for a very long time now.

      How has it helped my organization?

      There's one use case that we did it for a U.S. organization for their accounts payable process. That's the biggest use case that we did. We took that and showcased it to all our customers, so they could get confidence. By doing that, we got three to four more leads out of it, increasing the business. That's a huge use case where we showcase the capabilities of IQ and its strongest aspects.

      What is most valuable?

      The cognitive is where everyone is heading to in the RPA platform. What really helps RPA to grow is the cognitive part of it. That's where the product is really good. Initially, it started out as RPA, but now there is a cognitive aspect to it. That's a key value to it.

      What needs improvement?

      An interesting thing: If you look at AA, the OCR capability is actually from a third-party. They don't have their own OCR in there. They use ABBYY or Tesseract. They should have their own engine built-in with their own IP. It increases the value rather than trying to use a third-party solution. That's where I see a lot of value.

      What do I think about the stability of the solution?

      As a product, it's been always very stable. The only thing that we wanted was it to be on the cloud. We saw at Imagine yesterday that now it's on cloud and will be more stable and accessible. People can start building bots in the click of a second. That's the good part. It's more stable now because it's on the cloud.

      What do I think about the scalability of the solution?

      I don't think there were any challenges. Everybody who wants to do RPA can start very small. They do a PoC, build a few bots, and then they scale up. I don't see a challenge as long as you have the right people doing what they are trying to do. A lot of use cases in our organization are only two to three bots initially, and now, they have 40 to 50 bots. So, I don't think there is an issue in terms of scalability at all.

      How are customer service and technical support?

      Technical support needs to be much faster. I also had the project delivery. I had six clients whom I looked after. Whenever we got stuck, it was all about sprinting. There was a two or three week sprint. Within that, if you just wait for two to three days, it doesn't make sense. The support needs to implode, because I was just talking to a customer now who came directly and asked us, "Can you give us a dedicated support team?" It's feedback from our customer that support takes too long.

      What was our ROI?

      It's just the time; the pure amount of time. Imagine processing 5,000 to 6,000 documents, how much time does that take if a person does it? It saves on the quality of work, because the quality can be bad when somebody's doing it. If a bot does the work, it's faster and comes with good quality. These are two important things along with the cost saving in the long run. That's where the value is.

      What other advice do I have?

      I would rate it between a seven and eight (out of ten), which is good. I want it to improve on the support. They really need to improve on the support model. Also, the cognitive bit needs to be enhanced. I know that there are other products on the market who do much better than the product that we have. A lot of work can still go into it. One thing, it still cannot do is cursive writing. IQ Bots still cannot read cursive writing. That's where a lot of development effort can go into it and make it a great product.

      Disclosure: PeerSpot contacted the reviewer to collect the review and to validate authenticity. The reviewer was referred by the vendor, but the review is not subject to editing or approval by the vendor. The reviewer's company has a business relationship with this vendor other than being a customer: Partner.
      PeerSpot user
      RPA Consultant at Intellect Design Arena Ltd
      Consultant
      A huge time saver that reduces work to a fraction of the time
      Pros and Cons
      • "The tool is a huge time saver. If I want to do something manually, it will take half an hour, but the bot can do the task within minute or seconds. In a day, month, or year, this will be a huge amount of time for me. A reduction to a fraction of seconds will be a big impact."
      • "We face some issues, but we can’t prove them again. They occurred sometimes, but don’t occur again. For example, I record a video when a bot is running, and it is working fine. Another time it is not working. We face issues with Excel file creation. I’m trying to create a file in Excel .xls. It is getting corrupted."

      What is our primary use case?

      In our company, we are following a different structure in this case: How we are going to develop the tool and what are the key nodes that we need to concentrate on. Though, we always concentrate on this type of information. Lastly, we are talking about the accuracy of the output. These are the scenarios that we are coding all the time. 

      What is most valuable?

      There are a lot of features that are valuable from Automation Anywhere. If I want to automate something in a browser or some other applications today, then it is done in Windows or the web. I don’t want to bother with anything else. I can do whatever I want. This is what the most valuable feature in my point of view.

      Automation Anywhere is a valuable tool. As a developer, I can do whatever I want. If I want to do automation with the web, Windows, etc., e.g., mainframe or SAP applications, we can do whatever we want with automations using Automation Anywhere. If I’m going to automate a web-based application, I can use object cloning. There are multiple options available to do the automation. Each and every point’s valuable for me.

      What needs improvement?

      We face some issues, but we can’t prove them again. They occurred sometimes, but don’t occur again. For example, I record a video when a bot is running, and it is working fine. Another time it is not working. We face issues with Excel file creation. I’m trying to create a file in Excel .xls. It is getting corrupted. In these type of scenarios, I am not able to prove the issue from my end. I give suggestions as a developer, and these are in the notes, and I have already raised a ticket. I got information from the support team as well.

      For how long have I used the solution?

      For the past four years, I have worked with RPA. I am fully experienced with Automation Anywhere, along with some other technologies as well.

      What do I think about the stability of the solution?

      Comparatively, in previous versions, we had some issues. So, they are trying to improve the tool to be much better than the previous versions. This is an improvement that we need to achieve. Finally, we need to find accuracy and output. These should be the best and working on target.

      How are customer service and technical support?

      From our technical support, we receive a lot of suggestions. If you do it in this way, it will make your output easier and much better. So, the suggestions are very important when we are developing tools and bots. From Automation Anywhere technical support, we got a lot of information like this. If we have any doubts or need any clarification, they are ready to support us all the time (within a particular time) until we get a response. That is the main point that I want to highlight here.

      How was the initial setup?

      We are facing some issues when installing the software because of the antivirus. It won’t allow us to install it. We need to disable some features during the installation of it. Sometimes if the bot is running, we need to disable it. This feature needs to be made available, but made better than this.

      What was our ROI?

      The tool is a huge time saver. If I want to do something manually, it will take half an hour, but the bot can do the task within minute or seconds. In a day, month, or year, this will be a huge amount of time for me. A reduction to a fraction of seconds will be a big impact.

      What other advice do I have?

      I can give it an eight (out of 10). More implementations should to be added to the tool. This is a suggestion from my end to make it more powerful from the previous versions.

      Disclosure: PeerSpot contacted the reviewer to collect the review and to validate authenticity. The reviewer was referred by the vendor, but the review is not subject to editing or approval by the vendor. The reviewer's company has a business relationship with this vendor other than being a customer: Partner.
      PeerSpot user
      Software Engineer at Accenture
      Video Review
      Real User
      Saves time and FTE benefits by automating manual tasks
      Pros and Cons
      • "The most valuable feature is the Excel operations because the most repetitive task which we used to do was Excel operations. Automation Anywhere has the Excel commands feature where we can run Excel Macros, which is very valuable. It's saving so much time for us."
      • "We have our limitations. We can run only VBScripts and one more thing. If we want to run Python scripts or batch files, we cannot do it. So, if they would add these extra things in there then that would be beneficial."

      What is our primary use case?

      We use it to develop bots. 

      Use cases: We do Excel operations if we have to download any file from a portal to do any Excel operations. We send these outputs to our business customers. 

      Bots are specific for each customer.

      How has it helped my organization?

      Most of the tasks that our organization used to do were manual. We automated our internal processes so it would give us FTE benefits and work would be done in less time. This also saves us time and FTE benefits.

      What is most valuable?

      The most valuable feature is the Excel operations because the most repetitive task which we used to do was Excel operations. Automation Anywhere has the Excel commands feature where we can run Excel Macros, which is very valuable. It's saving so much time for us.

      What needs improvement?

      We have our limitations. We can run only VBScripts and one more thing. If we want to run Python scripts or batch files, we cannot do it. So, if they would add these extra things in there then that would be beneficial.

      I have to add in Excel commands because it is a limited feature, as we only have five to six commands. Suppose we have a spreadsheet and we have to get the counts for how many rows were filled, we have to do it through a Macro or VB. We have to write a separate code and call through Automation Anywhere. If they added in this inbuilt feature into Automation Anywhere that would be helpful for us.

      What do I think about the stability of the solution?

      Stability is pretty good. If we want the code to be stable, then we have to handle it in a particular way. We have to utilize the tool in the best way. An example is if there is a web page, and it gets refreshed every time, then the odd properties will get refreshed. If it is the UI making changes, then the properties will get refreshed. So, we can utilize error handling in the best way and make use of it. Instead of failing, we can make it run, making it more robust.

      What do I think about the scalability of the solution?

      We have so many use cases. When customers come to us, they'll ask for a very simple use case, they will not know the features of Automation Anywhere and what we can automate. Once they get to know it after we automate one process, they will want more features which they'll ask for. They'll give us more use cases for us to do.

      We have done many bigger tasks. If the customers are doing it manually, it will take them 12 to 24 hours. But, if they're doing it through Automation Anywhere, it will done in half an hour to an hour.

      How are customer service and technical support?

      Automation Anywhere gives quick responses to any request when we used to reach out to them. Then, they will response and work with us to get it fixed. I have multiple experience like that.

      How was the initial setup?

      I was partially involved, not fully involved, when they were doing the IT Bot setup and migrating to latest version. It went well because the Automation Anywhere team was there. They helped us migrate from the older version to the latest version. Whatever code that we had written in the older version, that needed to be migrated to latest version. With all these things, they helped us out.

      What about the implementation team?

      Automation Anywhere helped us if our bots should be in their Control Room, if they were migrating or adding extra features. Then, they would take care of it. I don't know much about what would be in the background.

      Which other solutions did I evaluate?

      They asked me to use Automation Anywhere and I went through studying the others, UiPath and Blue Prism. Automation Anywhere is user-friendly, and if you're automating, then it's good for developers.

      What other advice do I have?

      I'll give Automation Anywhere an eight (out of 10). They lost two points for the Excel commands. We have so many things to do in Excel, but we have very limited commands for it. We need to use Macros. We also have to know extra coding languages, like VBScripts.

      Disclosure: PeerSpot contacted the reviewer to collect the review and to validate authenticity. The reviewer was referred by the vendor, but the review is not subject to editing or approval by the vendor. The reviewer's company has a business relationship with this vendor other than being a customer: Partner.
      PeerSpot user
      Project Manager -Learning and Development at a computer software company with 10,001+ employees
      Real User
      Provides cognitive automation with IQ Bot and Bot Insight, saving us in terms of FTE
      Pros and Cons
      • "It is really helpful that this solution is deployed in the cloud."
      • "Automation Anywhere will sometimes announce releases or updates in their roadmap, and we wait for them, but they do not happen on time or at all."

      What is our primary use case?

      I belong to the learning and development department, and this solution is part of our capability. We do not have only a single use case. We work on POCs for SMEs, handling the automation of modules such as Vendor Master and journal entries.

      How has it helped my organization?

      In the projects that we are getting, we have been using Automation Anywhere for things like automating Excel. This is a solution that was recommended to us, and we have a roadmap for our resources to scale up and work on that. I see our work with SMEs as a collaboration with Automation Anywhere.

      What is most valuable?

      The cognitive automation gives us an edge towards intelligence using IQ Bot, and this allows us to integrate and give a combined solution to a customer.

      It is really helpful that this solution is deployed in the cloud.

      What needs improvement?

      The integration of IQ Bot, Bot Insight, and other products should be flawless, and the execution should be seamless, so this needs to be improved.

      The vendor should make recommendations based on our customer's requirements so that they can make the right choice.

      Automation Anywhere will sometimes announce releases or updates in their roadmap, and we wait for them, but they do not happen on time or at all. This happened, for example, when we had an issue with IQ Bot. We ended up waiting for two more months.

      For how long have I used the solution?

      We have been using this solution for about one year.

      What do I think about the stability of the solution?

      The stability of this solution is good. I don't see any issues with the product itself, although when we were integrating, there were a few issues that have since been phased out.

      It is on a case-by-case basis, where we found that some things were not working smoothly. As soon as you start integrating other products, using them hand-in-hand, there are issues. Automation Anywhere was there with us to understand and resolve the issues. I had to go myself to identify and understand them, and it was a long process, but it was sorted out.

      What do I think about the scalability of the solution?

      This is a scalable solution that is robust and will help to take us forward.

      How are customer service and technical support?

      Technical support is very good, and we are getting what we require. Initially, it wasn't that great at the start of the year. We had a discussion with them and came up with a communication plan. Since then, it has helped us out and we are happy with that.

      How was the initial setup?

      The initial setup of this solution is simple. We had the required support and the materials were all delivered, so we were able to do it easily. 

      What about the implementation team?

      The deployment was performed by our in-house team, and we have control rooms to monitor the bots.

      What was our ROI?

      We have seen ROI with this solution in terms of automating manual processes, resulting in FTE benefits.

      What's my experience with pricing, setup cost, and licensing?

      We purchased the commercial version with the license.

      Which other solutions did I evaluate?

      Compared to UiPath, this is a robust tool.

      We considered both UiPath and Blue Prism, and I feel that Automation Anywhere is still leading. It is more stable and more structured. They also have the support staff.

      What other advice do I have?

      This is a stable solution and a product that you can go for.

      I would rate this solution an eight out of ten.

      Disclosure: I am a real user, and this review is based on my own experience and opinions.
      PeerSpot user
      VP Corporate Finance Systems at a financial services firm with 1,001-5,000 employees
      Real User
      The technical support is very good, but it takes them time to get results
      Pros and Cons
      • "The technical support is very good. We are very happy with them."
      • "I would like to have a cloud-based version with support."

      What is our primary use case?

      We have a lot of systems filled with documents and PDFs, such as finance, accounts payable, and operations.

      How has it helped my organization?

      We just started and have only implemented one bot.

      What needs improvement?

      I would like to have a cloud-based version with support.

      What do I think about the stability of the solution?

      It took us three months to scale up our first bot.

      How are customer service and technical support?

      The technical support is very good. We are very happy with them. It takes them time, but they do get results.

      Which solution did I use previously and why did I switch?

      We were not using another solution prior to Automation Anywhere.

      How was the initial setup?

      The initial setup of the software takes time.

      What about the implementation team?

      We deployed the solution in-house.

      What was our ROI?

      We save only time, not money. We save 30 minutes every day using this solution.

      Which other solutions did I evaluate?

      We also evaluated UiPath and Blue Prism.

      What other advice do I have?

      The IQ Bot is a very nice concept, and it will be very successful.

      Disclosure: I am a real user, and this review is based on my own experience and opinions.
      PeerSpot user
      Buyer's Guide
      Download our free Automation Anywhere Report and get advice and tips from experienced pros sharing their opinions.
      Updated: October 2024
      Buyer's Guide
      Download our free Automation Anywhere Report and get advice and tips from experienced pros sharing their opinions.