Automation Anywhere Reviews

One thing that we have used it for is uploading reconciliation files. These files usually come in hundreds. Previously, users used to do this work manually everyday. There were around 1,000 users, so that process has been completely automated. Now, these users can focus on more valuable work other than this manual task. This has really helped them.

Apart from this, we also have invoice processing where we are using IQ Bot. For that, even if the invoices are in different formats, the IQ Bot learns, then it works on them. That has helped us a lot.

Apart from the thing which Automation Anywhere is meant for: To automate manual tasks. I feel IQ Bot is the cherry on top, as it has helped us process a lot of unstructured data and it learns over a span of time. So, it has really helped us.

The IQ Bot is the latest feature of Automation Anywhere. It uses cognitive abilities to learn over a span of time, in which we have to train the IQ Bot. It will eventually learn after about 10 files, then it will start learning on its own and it will be able to do the task on its own. 

We use IQ Bot for invoice processing. It can be any type of document. It could be a PDF or any sort of document. It will convert those PDFs into CSV files, which is a structured format. It takes it from an unstructured to structured format. That is why we use IQ Bot.

The Excel command has some limitations. They are working on it. Now, from what I have heard, it has 40 plus commands in the Excel operation, so that is a very good thing. Once that comes up, it would be a 10 out of 10 for Automation Anywhere.

Stability will come down to how the code has been made up. It should definitely handle the code. If anything fails, like the website is not working, it should inform the users. So, it depends on how the code has been developed and it should be able to handle the code if any error comes along. The stability depends on the factor of the developer's coding. Otherwise, the tool is pretty stable.

There have been problems with scalability. It comes down to how we handle the code. It should be handled properly, then there shouldn't be any problems.

Automation Anywhere has very strong game because it is always up for asking feedback. It doesn't just ask for feedback. It actually works upon it. So, every time it releases a new version, we always see that feedback being implemented into their tool. That's a very good thing from Automation Anywhere which I have seen. They actually take the customer's feedback very seriously.

I was working on a workload feature called Workload Management, where I was facing a few issues here and there. For that, I raise a ticket and in the next release it was actually implemented. It was glitch type of thing, and it was handled in the next release.

For evaluating, there is a visibility team which does a visibility check for how the tool should be implemented. I haven't been a part of that.

I wasn't part of the decision-making process since I am the developer. Management sees the tool visibility and checks.

I would give it an eight (out of 10) because there is still scope of improvement which I see in the upcoming tools they have already implemented. I'm still waiting for it. Maybe after that, it could be a 10 (out of 10), but for now it's an eight (out of 10).

We primarily use this for customer data management.

We use this tool to help perform transformations on our data.

This solution has helped our customers to work with large data. They want to perform data transformations to assist them in making decisions. Our customers are very happy with this tool.

The most valuable feature is the ability to transform data into clusters.

In the next release of this solution, I would like to see a plug-and-play tool for NLP programming.

This solution needs to have more support for big data, including decision-making abilities.

The stability of this solution has improved. We have less than one percent downtime in a day, so it is stable.

This solution scales based on licenses and the number of processes. The bots, themselves, are very mature and can scale. The bots are plug-and-play.

We don't have very many issues so we have rarely used technical support. I would say that my experience with them has been satisfactory. 

We had a lot of manual processes that we wanted to automate. We also had a lot of industry-specific automation tools, but we were not doing bot development. 

I was not involved in the initial setup of this solution, but I have been responsible for some of the updates. The update process is not complex. 

We used a local company to assist us with the implementation of this solution. 

I have seen customers save resources by using this tool. One of them replaced two hundred users with automation.

The licensing fees are approximately $10,000 USD for between five and ten users.

We were already familiar with this solution because we had recommended it for customers in past project proposals. We had also helped them with implementation.

We are having a very good experience with this product. It has capabilities for artificial intelligence, analytical programming, and machine learning. Once you understand your data, you can understand your customer.

In the long run, we see that Automation Anywhere will have a very good place in the market. Data is very important, and we feel that this tool will be a market leader.

This solution is very mature compared to some of the others in the market.

I would rate this solution an eight out of ten.

We have multiple uses for this solution. We are from a biopharmaceutical background. We are the global technology center for AstraZeneca Biopharma and AstraZeneca Oncology. 

We have many use cases, but one of the primary uses is for all of the business processes. We do the automation, we apply the tool and simplify the work. We currently have more than sixty or seventy bots in place, including in HR and in finance.

As an example, one of the cases we were working on is industry best practices and industry innovators. We reduce the time that scientists spend on manual tasks and put them on more value-added work.

Another example is with adverse effects, where people who take medication can have an adverse reaction. If the customer reports their reactions, it gets automated.

We have several teams and we are not centralized, we have democratized it. We have different sequences; they have their development team, and we manage the Centre of Excellence.

The areas that need improvement are the license management, user access permission, user role access management, and technical support.

We have had many challenges in managing the roles through user automation, but we have heard that 2019 has something new, so we will wait and see.

The stability of this solution is good. 

We have had some challenges since 2017. We have had some progress and improvised the platform. Now it is stable.

We are now hosted in the cloud and all of our data is available. It's reliable and secure.

All of our data is retained in-house only to ensure that we are compliant.

Every year we are improving, and the scalability is there to match. Our platform equally matches our skills.

The technical support needs to be improved to provide exclusive support for each customer.

The deployment was easy and straightforward, and the POC was easy to perform.

We had some input from other people during the implementation.

Using this solution has brought a lot of return on investment in terms of saving hours or FTEs. We are utilizing them in more constructive areas.

We spoke with several vendors. We chose Automation Anywhere because it is user-friendly. The interface is easier to use and the partnership is better.

We allow the developer to train themselves right from the university, and they like several things about the Centre of Excellence person.

For anybody who is researching this solution, I suggest that they try it. It is a good platform to start with. If they were to fix the areas that I have mentioned then it would be a perfect solution.

I would rate this solution a six out of ten.

Our primary use is for automation of data management and repetitive tasks.

We used to have a much more labor-intensive means of data management and cleansing which lacked real automation. We would have to manually massage the data in several steps with import and export of data to and from Excel which was not efficient. We have mostly eliminated the unreliable transfer of data via Excel and the potential for human error is greatly reduced by automated processes.

We are using all of the features and all are important and valuable but the automation and flexibility are the things which make the product work as a solution for us. As we can customize the functionality to what we need it makes us more efficient.

They might add some features that competing products already have and do something to help reduce deployment time.

We occasionally have a problem with stability but it may have more to do with what we don't know about the program. I think that it is generally a stable solution. When we have stability issues we check logs to identify the problems and resolve them. These are mostly performance issues. Once it is solved we don't have that stability issue any longer.

I think the scalability of the solution is very good. We don't have any problems enhancing what we do except for the time in programming and troubleshooting.

The technical support is really good actually. When I submit a ticket, within two or three hours I have an answer. So far when I apply the solutions they have worked, so it seems good.

We were using another solution which included manually checking data and Excel and it was apparent we were taking too much time with things that could be automated. When we started using Automation Anywhere we took baby steps to begin to make a difference but it saves time for us and will continue to save more.

The setup is complex because there is a lot of customization. The availability of the deployment was not really fast because of the amount of work we had to do. It is not so difficult but it is time-consuming. It might be an area where the product can improve.

We are doing our own implementations and upgrades, so we are managing it.

After realizing we needed a better solution than what we were doing, we did evaluate other options like Blue Prism. It is not so much that either solution seemed worse more than they are different. We went with Automation Anywhere because it seemed to have more features which we really needed and were looking for.

On a scale of one to ten where one is the worst and ten is the best, I would give this product a seven. Everything has room for improvement but also I think the product could be a little easier to deploy.

We are a research-based company using cognitive automation. 

Our use cases are:

1. Security.
2. Card protection and banking. 
3. Traffic management. 

All these applications require cognitive automation. 

We are here to explore how Automation Anywhere supports cognitive automation.

One of our security applications requires a lot of newer features in terms of recognizing a lot of objects that affect security, whether we are talking about the security of a building or of an enterprise. Integration automation is now building on growth, e.g., I can upload Microsoft and Azure integrations. This will help us in order to scale up the machine learning aspect, which is required in the applications which we are developing.

The tool is developing well and has become more web-based. We require a web-based tool approach because of our clients whom we expect will utilize web-based applications. We see Automation Anywhere is moving into a web-based tool application development. This will help us reach out to our clients.

While I am happy with the stability, it could use improvement.

We have found that the passwords are not very stable in terms of their accuracy. We could only get 70 percent accuracy in these cases. Our clients require more accurate results. We are working toward this.

We are looking into other applications and how they can be integrated, e.g., Google Analytics and Azure AI. Instead of developing from scratch within Automation Anywhere, we want to bring out these advanced capabilities from other platforms and integrate them into our platform requirements.

Integration with a lot of existing platforms is going to be a game changer. We already see Automation Anywhere tied up with SAP, Oracle, Salesforce, and Microsoft. We expect that it will be tied up Google Cloud going forward. These type of improvements will increase the adoption rate of the tool and we can have a lot more use cases because a lot of companies they have already invested in ERP.

There are good tools which are in the development stage. Recently, there was an issue of stability. We see that there has been a lot of effort from Automation Anywhere experts and R&D, where they have been trying to stabilize every version they are bringing out. There is room for improvement as Automation Anywhere works to stabilize the solution.

The clients whom we are approaching and want to get onboard have a huge application requirement. So, we are requiring that these applications are well suited for the Automation Anywhere product. We feel that there is a lack of trained professionals in the market. Therefore, we have a branch where we can train people, so they can scale up into our application's deployment.

They help support our large number of clients. So far, they have been okay. Going forward, we will require a lot more support from Automation Anywhere.

Our onboarding process was pretty good. We got access to all software that we needed to learn and utilize. The Automation Anywhere University is really good. In our business, the person who was onboarding us helped us to understand how to create a center of excellence and what verticals we needed to improve. So, the support was there. We are gradually becoming a center of excellence ourselves.

We have in-house experts who are learning the solution then deploying it. We are looking for partners to deploy the tool for new projects as we learn how to better deploy it.

Our clients are seeing an economic downturn. In any economic downturn, margins are a great challenge. As a company, we can bring out profitability by automating a lot of processes on our clients' side. We always recommend to our clients is they can save as much as 25 percent of their CAPEX in the first year, then by second year, they should be able to save up to 50 percent of their OPEX. This can bring them huge profitability.

UiPath, Blue Prism, and Automation Anywhere were our three focus areas. We started first with Automation Anywhere. We will definitely explore the other vendors as well, but It is very tough to become an expert of all three platforms.

I happened to go through the available documents on Automation Anywhere's website. I found there is a lot of effort from the company to create an ecosystem of experts. They want a lot of experts to get trained. There is a lot of support on the certification side. So, we thought that it was a good company to start with.

Have a very robust feasibility check of what you want to do. It is very important that you understand your requirements: 

• Why do you require RPA? 
• What will be the return of the investment? 
• What will be the time consumption? 
• Do you need to outsource the entire RPA or develop in-house expertise?

Understand the tool better, then the deployment becomes easier.

The tool is good. I feel that there is a lot of scope for improvement. We have found there is already an R&D effort to build up Automation Anywhere. There are new tools which will soon be integrated into the present setup. It becomes better at every stage.

We have several back office use cases right now that we are working on. Some of them are workforce management, IT provisioning, and deprovisioning. 

I would give you an example of a most recent process which we have: one of the largest accounts for workforce management. There were about three to four people who were manually updating data into a system, then we replaced that process or augmented that with a bot. That bot now reaches data and enters it on behalf of users, which gives significant hours back to the business. So, those people can work on some other high value task.

The ease of use is the most valuable feature. It's very easy to use, so to get started, you don't really need hardcore development skills. However, over a period of time, when you have a complex use case, then you really need to improve your end user development skills.

One of the things that the product should have is to add more advanced level developer capabilities into the platform. I know it is easy for business, non-technical people. However, for the developers, there should be some more features within the product so they can build advanced level use cases much faster.

To be honest, I would rate it about an eight (out of ten). I would not give two points because there is still room for improvement for some of those real use cases that we are working with. 

I'm very optimistic about future releases of the product.

The primary use case is automate processes which had delays or inconsistencies.

We are focusing on automating back office tasks, such as financial process with financial documents and HR processes.

We had some business users who created their first bot four weeks back, and they were thrilled. It was very easy for them because of the drag and drag. They understood the process very well.

We are looking forward to seeing it in the cloud and how it works there.

It needs more functionality and customizability for bots.

It is a stable product. We are happy with it.

The product is scalable.

The technical support is good. They are responsive to any questions that we have.

We were not using another solution prior to Automation Anywhere.

The initial setup was complex because we had to make sure all the security aspects were approved by our leadership.

We did use a consultant for the deployment. It has been a good partnership for us.

We have seen ROI by having our employee do more value-add activities.

We chose Automation Anywhere versus other RPA software because of its scalability.

There is still room for improvement, which is why I am giving it an eight out of ten.

The primary use case has been for automatic service transformation. 

We have automated back office and customer services.

The tool enables employees to work on other value-added projects.

IQ Bot is its most valuable feature.

The user experience is easy. Anyone can work on it.

• I would like to see more complex use cases coming out for our industry.
• I would like to know how it can scale using enterprise data, especially for back office.

It is stable.

The product can scale.

It took us six months to scale to our current number of bots.

The technical support is critical for this product, but we have found them a challenge to work with.

Our decision to move to RPA was driven by market analysis and ROI.

The initial setup was straightforward. It is a very guided experience: out-of-the-box with Automation Anywhere University training.

Our ROI has been cost and time savings.

The Community Edition is also a good offering from the company.

We also evaluated UiPath and Blue Prism.

Adding Automation Anywhere is a tremendous value-add in the long-term.