Automation Anywhere Reviews

We are using Automation Anywhere to automation some of our menial processes.

We have automated our pricing update and audit functions that we do as an operations team.

Our organization used to have a process which took five business days to do: our monthly pricing update. This was a very manual process. Our very first bot built was to automate this process. Now, the bot runs in the background every month and the process takes less than a day to run.

It is easy to use and learn.

Working with the Automation Anywhere servers and domains have proven to be difficult. We are trying to get more licenses and servers set up, so we can run multiple scenarios simultaneously. 

I am excited for the web browser Automation Anywhere. This will be helpful for us because the solution is limited to our team at the moment. A web browser solution would allow us to expand it to different teams.

I haven't really had to work with the Automation Anywhere technical support. I mostly use my in-house technical support.

Their previous process was terrible, so they started looking at automation as a solution.

While the initial setup is fine, the servers have caused us a few headaches.

Our first bot was complicated, and probably not the best thing to start with. However, as we learned from that experience and more of Automation Anywhere's features, we can now push bots out fairly quickly. The process is a lot smoother. Our infrastructure and design have improved tremendously.

We deployed the solution with our in-house team.

We were spending 50 to 70 hours a month doing manual processes and possibly making errors. Introducing bots has saved us on hours and eliminated of errors (as bots don't make them). We have not had an accuracy issue since introducing bots.

In terms of monetary savings, we automated a bot in three days that has saved us $30,000 in costs.

A lot of companies are putting a lot of effort into increasing and improving their front office processes.

It is a great resources right now. I am really looking forward to ramping up for my second year of going into automation.

We wanted to have more automation around our customers' processes. We do claim insurance type processing. Therefore, we wanted a process for their first notice of loss and a lot of the government regulations that they have to handle.

We started using the tool in-house to help us deploy a lot of our own internal processes. We also use it to deploy Automation Anywhere bots to set up other virtual machines and deploy software.

We have automated sending out a first notice of loss. We have done some automation of incoming documents, but it has been somewhat hard. Therefore, we are looking at IQ Bot, as a possible solution.

The most valuable features are ease of use and deployment. It has very good ease of use.

It integrates very well with other applications.

I am looking forward to seeing writing on Linux in the web and WorkBatch in the next release.

The stability is very good. I haven't had any issues.

The scalability is very good. I haven't had any issues.

From pilot to our current number of bots, it took about two months.

The technical support is very good.

We chose Automation Anywhere over other solutions due to the ease of deployment. We had also looked at UiPath, but their deployment was more difficult. We have some on-premise clients, so we were going to have to also deploy Automation Anywhere for them in their environment, and we needed something easy to roll out.

The initial setup was straightforward.

We used a reseller for the deployment.

Our return on investment is high. We have saved primarily time.

If you are looking into Automation Anywhere, get the Community Edition and play with it.

I like the Automation Anywhere University courses.

We are looking at using IQ Bot to digitize documents.

I deployed this solution mostly in the finance and accounting space. We had two primary use cases. One was automating the procured invoice to pay process and the other was automating the order to cash cycle, OTC process.

It increased productivity. It raised the productivity percentage of individuals 20 to 35%. We also saw cost reduction.

Automation Anywhere was easier to learn for the developers. It has a lot of out of box features when it comes to SAP, Excel, and others. However, on the other hand, I did not like one feature which is a built-in linear code that is a straight line and it does not have the modular functionality of UiPath so the code becomes one long code and if you need to make changes you need to look through the entire code and make changes. After the code is returned, even if there are some changes in the process, the support cycle is really difficult because, with UiPath, it's modular in structure. For example, one variable changes so it's declared as a variable and you can just change it and the code automatically reflects the change. It creates a nightmare to maintain. That was the one key drawback from Automation Anywhere. The good thing about Automation Anywhere was learning the best practices of it and using the development framework was easier so getting developers who knew AA was relatively easier than getting developers who knew UiPath or Blue Prism.

We faced a big challenge when moving from AA9 to 10. That was a nightmare. The whole process took six months to one year because we had to do it for 12 to 15 clients in my organization and I was leading the Automation Anywhere deployment for 25 clients.

The biggest issue was that the new license required upgraded hardware infrastructure so we were getting all new tech stuff procured which meant that we were getting updated RAMs and things like that. Getting the licenses was easier but building the infrastructure which was required to support the new version was difficult.

Automation Anywhere is one of the least stable RPA tools out of the top five RPA solutions. A lot of times you need to rely on certain features that are really unstable. Three years back 90% of our projects were on AA. Two years back it became 70% with 20% being on Blue Prism and 10% UiPath. This year onwards it's around 50% on UiPath and 50% on Automation Anywhere. The reason why we have 50% on AA is because we have a developer strain on AA. The code is not stable. You have to recode again and again. Then when you do recode, changing the code is really tough.

Scalability is good. It's one of the better ones.

We didn't face any issues from their technical support. They were responsive and helpful.

The initial setup is more straightforward compared to other solutions like UiPath. Initially, it is relatively difficult. If you have a very simple straight linear process then Automation Anywhere is easy to implement and to deploy but as soon as you get into complexities or where you have more rules like finance or accounting where I deployed specifically at times, there are a lot of variances in the process. That's where Automation Anywhere actually becomes a headache to manage.

If you implement it right way the ROI can start within one year. It delivers quick benefits in terms of ROI.

It's cheaper than other similar solutions.

I would rate this solution a six out of ten. 

I would advise two things to someone considering this solution. Go for it if you are positive it is very simple and you understand your processing end to end. It is a cheaper tool compared to others and the initial implementation is relatively easier. You will get results faster. Second, if your process has many variations, is complex, and you do not know a lot about your process, do not use Automation Anywhere, otherwise, you will run into trouble while going live and after support.

Automation Anywhere is primarily useful for any processes with repetitive data entry. For example, supplier invoice processing. This solution can be deployed on-prem as well as on the cloud. 

Automation Anywhere is stable, scalable, and easy to use. 

The product's technical support could use improvement. 

I can't think of any additional features I would like to see. The existing features are okay. 

We have been providing Automation Anywhere for over four years. 

Automation Anywhere is very stable. 

This product is very scalable. 

The number of customers we have using this solution exceeds 50. 

Automation Anywhere's tech support could be more knowledgeable. 

The installation is straightforward. It usually takes under two to three hours. Full deployment can take anywhere between four to twelve weeks for one process automation. For deployment and maintenance, we have a team of roughly three to four: one project lead, one solution architect, one BA, and one developer.  

We implement this solution through an in-house team. We are IT service providers and partners of Automation Anywhere, so we provide this solution to customers. 

There is an annual subscription for Automation Anywhere. 

I rate Automation Anywhere a nine out of ten, and would recommend it to others. 

We use this solution for all the business processes and mainly to integrate with Excel files, our database, and our ERP.

We basically process data that are in form of Excel, PDF, or CSV formatted files. We also interact with information that is stored in our database.

Generally, we automate a lot of processes that are repetitive and time-consuming. We work mainly with processing data, thus reducing the time needed to do the process manually. The workforce is also reduced for completing simple tasks like logging in to a forum, as well as complicated tasks like banking or finance. All of these all possible.

Automation Anywhere has helped us in many ways and is one of the best RPA tools. AA has helped us to spend less time on repetitive tasks by automating them.

The two most important aspects are saving time and saving effort by our workforce. Repetitive work and rule-based tasks are the areas that are being replaced by bots.

The tutorials that are available from Automation Anywhere are very helpful for newbies to learn the platform and get going with the tool.

It is very difficult to pin down one valuable feature because each and every one of them is valuable in its own way.

I find that IQ Bot is the most amazing feature, as it helps us to work more efficiently with business documents.

Object Cloning is another good feature that helps us to save time.

Metabot is another valuable feature that exists in AA.

PDF integration is another important feature that avoids using IQ bots, and using the OCR helps us to extract text from an image.

I have had some difficulty with OCR extraction, which could be a little better.

Automation Anywhere is not fully compatible with browsers other than Internet Explorer while working with web extraction.

Maybe there could be more options added for PDF integration.

Having a few practical use cases added to online learning would be helpful for newbies.

Other than these,  I don't see other difficulties. In terms of extra features, they are adding them day by day to make for the smoother automation of processes.

We have been using Automation Anywhere for the past seven months.

I have used AA to automate window-based applications like SAP, Microsoft Dynamics AX, Database, Microsoft Office (Excel, Access), CSV/TXT file, folders based operations, etc. When it comes to web-based applications, AA really shines. Automation applications Share-point, Blackline Reconciliation, Agile point submissions, and Web-based reporting exercises are in real-time.

When it comes to the database AA also works pretty well with SQL and Oracle by executing CRUD queries.

Automation Anywhere has improved my organization by automating many rule-based and nonjudgmental processes in domains like telecommunications, human resources, financial services, and daily or monthly reporting. The deployed bots/automation helped the organization in terms of errorless progress, meeting SLAs in time, 24/7 working hours, reducing dependencies from the human workforce, and FTE realization.

The realized FTE was deployed in more of a complex process and the employee utilization also improved. 

Out of all the features from Automation Anywhere version 11, IQ Bot, is the most valuable feature because it helps us in the conversion of semi or unstructured data to structured data which made it possible to automate a lot of complex processes.

Other than the IQ Bot, the below commands in the task bot also shine in a very useful and reliable way:

Excel Spreadsheet Commands, Database Commands, API Integration, Credential locker management feature and Workload management feature.

The Automation Anywhere Control room component features can be improved, as of now it contains too many roles and rules which makes it confusing to use it.

They should make it more simple because a lot of times I have to go through the user manual while dealing with the Automation Anywhere Control Room.

I always wanted a python and javascript editing console in version 11, which I later found in A2019. Earlier, only Run script command was there to directly run the scripts which somehow creates one additional dependency to the solution.

I am using AA v11 for three years and A2019 for the last two months.

Its pretty nice actually. AA is very stable with Windows-based applications.

When it comes to scalability, the mini bots comes into the picture and helps us to scale the automation. 

It was very satisfying.

I have used Blue Prism as a primary automation tool but due to the limitation of commands/stages the organization considered AA as a primary tool. 

It was very easy to install since it automatically validates if all required files are installed in the machine or not.

My organization is partners with Automation Anywhere.

I am just a developer so I have no idea about ROI.

I do not have that much knowledge about cost/pricing or licensing details.

I worked with Blue Prism also.

I am pretty impressed with the A 2019 version.

We primarily use Automation Anywhere to automate Windows applications and Web applications. Both of these are easily automatable with the advanced Automation Anywhere commands, which are user-friendly and easy to use in the Financial & Banking services industry.

It can be used to automate the PDF processes, Microsoft Word, as well as Excel. Without manual intervention, the bot can make its own decisions based on the business rules, and its timely actions make the bot to run smoothly. This saves the users' time and compared to manual processes, the bot reduces the effort and time, with it safely run from the control room.

Automation Anywhere has brought fantastic changes in the process workflows, by automating the maximum number of processes with end-to-end solutions, some of them with 80% of the complete process.

We're able to automate most of the tasks with ease and in less time. We can test seamlessly, before delivering the end product, and once the bots are live it is very easy to maintain.

AA commands are tremendous in obtaining the object properties dynamically once it is captured, and we can select the required properties from the automatically generated ones.

The Object Cloning command is the most useful feature. Through the use of this command, between 30% and 40% of the process automation is complete.

The Excel commands are useful for fetching the cell values and then running specific commands. With this feature, we can invoke the existing macros wherever it is required and once it generates the outputs, the results can also be used for further decision making. This helps the process to run uninterrupted and avoids manual intervention.

We have observed that AA gets locked sometimes. After being used for hours with the same bot, while still using the Run Window command and having it in an open state, the users received a prompt to log back into the control room. This is not correct, leading the bot to fail at certain times.

In the next release, once the bot is triggered, the system should always recognize the active state and not prompt the user to log in again before the bot finishes all of its tasks.

We have been using Automation Anywhere for more than three years.

It has high scalability and can fit into any organizational environment.

Always, we receive prompt and very good service from the AA Technical support team.

Prior to using AA, we used Macros to automate certain processes, but we were only able to automate 50% of the entire end to end solution. This is because of its lack of consistency to when interacting with the web-based and Windows applications.

Automation Anywhere has excellent features that resolve all of the above problems.

The initial setup is very user-friendly, making it easy to install and ready to use software.

We implemented in-house by following business guidelines.

We've delivered approximately 150+ bots and saved about 200 FTEs worth of time per annum. 

Regarding the price, licensing, and maintenance, Automation Anywhere provides its customers with its best and affordable value.

We did not evaluate other RPA solutions.

I would suggest that if you offer RPA services then you should advertise it well because it will take you further.

Our primary use is to provide a digital solution with a view to delivering robust, time-efficient, and error-free solutions to business customers. The requirements for every customer are quite different depending upon their return on investment measures, the need for automation in their organization, etc.

Other than that, I as an individual have found a fondness towards the product, which helps me automate all of my day-to-day activities. They are monotonous and the bot can jump in and make my work life such that I can breathe a little easier.

My environment varies from customer to customer.

Automation Anywhere has not only my organization but several customers as well. Particularly the organizations from the automobile industry have benefitted from AA in their vision to transform their business objective towards the path of digital transformation. 

In fact, there are more than 25 customers that we have or will have partnerships with. These groups are willing to invest more in automation so that their valuable resources are not wasting their time and energy with monotonous work. Instead, they are better utilized in improving their employee value and thus helping the organization grow.

It is very difficult to automate Telnet and Terminal screens using Java or Python. Automation Anywhere has made the automation of these processes pretty much hassle-free and easy to use.

The robust and flexible nature of the product gives it the capability to automate almost all rule-based processes in each and every ERP application that is currently available in the market.

Another added advantage of this product is its capability to automate web-based processes and its ability to automate all processes without compromising a single bit on security.

As a developer, I would like to have copy commands available from one bot to another. It is a tedious task to write the same snippet of code in different bots again and again, whereas I could simply copy and paste the patch of code, like in the older versions.

As a business user, I would like to have a feature wherein the bot is run on demand, whenever an email with a specific keyword or whenever a specific person sends an email to the bot's email address. Thereby, I need not worry about setting up a schedule in the WebCR.

We have been using Automation Anywhere Enterprise for two years, and the A2019 version for five months.

The software can automate almost all web based or desktop based applications. Its wide range of commands makes it possible to automate almost any rule based process with ease. 

Scalability is pretty good as it covers pretty much all of the applications and almost all processes can be automated.

More often than not, I have a quick response from their support team. Hence, I would say I am pretty much happy with the way they are organized as a support team.

I have always been a user of Automation Anywhere and did not work with another RPA product.

The Express mode installation is pretty straight forward. However, the SSO (Single sign-on) enablement, which is a requirement for many customers, is a bit complicated because the certificate needs to be installed.

For customers, we have the Automation Anywhere team to support us in case we need any assistance. Otherwise, we do the installation on our own.

As far as the expertise of the Automation Anywhere team, I must admit that they know their product and are very skilled at it.

I think the organization has been making some real profits with the help of this product, although I don't really have access to the numbers.

My organization had a partnership with Automation Anywhere and hence did not have much of a choice.