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Barracuda Email Security Gateway pros and cons

4.0 out of 5

Pros & Cons summary

Buyer's Guide

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Prominent pros & cons

PROS

Barracuda Email Security Gateway effectively combats spam, malware, and phishing attacks, blocking almost 99 percent of threats from users' email inboxes.
It offers advanced features like anti-phishing, anti-spamming capabilities, and AI-based inbox defense, which enhance email security.
The cloud sandbox and ATP functionalities help mitigate zero-day attacks and provide comprehensive threat protection.
Barracuda Email Security Gateway's scalability ensures it can be tailored to suit diverse organizational needs, accommodating large volumes of email traffic.
The email spooling and quarantine services enable users to manage unwanted emails efficiently, reducing inbox clutter and increasing productivity.

CONS

Barracuda Email Security Gateway lacks global 24/7 technical support and localized support centers in regions like India.
Spam filtering is too aggressive, causing issues with false positives and inability to manage granular control over spam detection.
There are difficulties with integration, specifically with third-party archival vendors and the need for better API usage.
False positives and undetected phishing emails remain a significant issue for Barracuda Email Security Gateway users.
Barracuda's anti-spam engine struggles with updating spam signatures effectively, leading to spam bypassing the gateway.
 

Barracuda Email Security Gateway Pros review quotes

TA
Network Manager at a security firm with 1-10 employees
Feb 13, 2019
Before this solution, we didn't have any separate feature for protecting our emails. We used to only have a firewall but now we have email security. It has a graphical interface and we can see the log every time. We can see that the performance is fine.
it_user8769 - PeerSpot reviewer
Technology and Information Systems Manager at a construction company with 501-1,000 employees
Feb 24, 2019
With the cloud service, one of the nice things about Barracuda is the quarantine service. It gives the ability for our users to go in and check what has been quarantined, and then connect with our IT staff to release anything that should be fine so that we can test it before we release.
SH
Senior Systems Administrator - Microsoft & LINUX at TCS Pvt. Ltd.
Apr 26, 2019
This appliance has helped in that we now eliminate the thousands of scams, spam, and malware emails that are destined for our users.
Learn what your peers think about Barracuda Email Security Gateway. Get advice and tips from experienced pros sharing their opinions. Updated: January 2026.
881,515 professionals have used our research since 2012.
it_user691740 - PeerSpot reviewer
Network Specialist at a educational organization with 1,001-5,000 employees
Jun 13, 2019
This solution has helped to significantly reduce the amount of junk email that we receive.
Ajai Jayakumar - PeerSpot reviewer
Solution Architect at a computer software company with 501-1,000 employees
Sep 15, 2019
It is an excellent, intelligent solution that provides maximum security from email attacks.
reviewer1227972 - PeerSpot reviewer
Deputy Manager IT Operations (Senior System Administrator) at a transportation company with 1,001-5,000 employees
Feb 6, 2020
The performance is good.
MB
Presales Engineer at a tech services company with 11-50 employees
Feb 25, 2020
The security protection is the best and it's GUI is user-friendly.
RA
General Manager at Gemakom
Mar 16, 2020
The link protection and anti-phishing features are great.
FR
Founder CEO at Waterdog Computer Works
Sep 10, 2020
Eliminating inbox clutter creates an opportunity to be more productive instead of wasting time manually sorting through spam.
it_user829458 - PeerSpot reviewer
CIO at a government with 51-200 employees
Oct 22, 2020
Great at blocking spam.
 

Barracuda Email Security Gateway Cons review quotes

TA
Network Manager at a security firm with 1-10 employees
Feb 13, 2019
We had an incident where we didn't want to receive any emails or spam from a certain site and email address. We selected the mail ID, and we send it to Barracuda for analysis to see if it's spam or something like that. As of now, we haven't gotten any update or notification as to what happened with it.
it_user8769 - PeerSpot reviewer
Technology and Information Systems Manager at a construction company with 501-1,000 employees
Feb 24, 2019
There's a bit of configuration work that's needed with the DNS service provider, but other than that, everything else should be very smooth.
SH
Senior Systems Administrator - Microsoft & LINUX at TCS Pvt. Ltd.
Apr 26, 2019
Two improvements that are needed include an enhancement in the proxy feature, as well as the ability to more fully automate patches and updates.
Learn what your peers think about Barracuda Email Security Gateway. Get advice and tips from experienced pros sharing their opinions. Updated: January 2026.
881,515 professionals have used our research since 2012.
it_user691740 - PeerSpot reviewer
Network Specialist at a educational organization with 1,001-5,000 employees
Jun 13, 2019
The reports are standard, and it would be nice to be able to customize them.
Ajai Jayakumar - PeerSpot reviewer
Solution Architect at a computer software company with 501-1,000 employees
Sep 15, 2019
The technical support is not available globally 24/7 and this is the biggest problem with the product.
reviewer1227972 - PeerSpot reviewer
Deputy Manager IT Operations (Senior System Administrator) at a transportation company with 1,001-5,000 employees
Feb 6, 2020
The reporting can be improved.
MB
Presales Engineer at a tech services company with 11-50 employees
Feb 25, 2020
We would like to have a local support center in India so that they are operating in the same time zone and speak the same language.
RA
General Manager at Gemakom
Mar 16, 2020
False positives have given us issues.
FR
Founder CEO at Waterdog Computer Works
Sep 10, 2020
The spam filtering is a little too aggressive. You can not get granular enough to back off on what is considered spam and what is not.
it_user829458 - PeerSpot reviewer
CIO at a government with 51-200 employees
Oct 22, 2020
Solution requires regular checking to ensure it's 'keeping up' with spam.