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Director of IT at MTSI, Inc.
Real User
Dashboard is very easy to use; the solution does incrementals daily with no effect on server performance
Pros and Cons
  • "I can choose a point in time and issue the command to back up and I don't need to go in and restore the last full backup and then apply iteratively, sequentially, all the incrementals... I can pick a point in time and tell it I want to go to that state and it's transparent to me. It happens in the background for me."
  • "In the beginning, when we had some hiccups, I would chalk that up more to a learning curve for the product."

What is our primary use case?

We use it for providing backups and recovery. We have a file server with a little over seven terabytes of data. The content changes quite a bit and we needed an easy tool to work with that would give us the ability to restore in a variety of ways: at the individual file level, folder level, and whole volume level, if necessary. This tool does that for us.

We're in telecom and wireless. We do installations and maintenance of towers and equipment for microwave and cellular. We do that mostly in the United States, occasionally in other places in the world. We'll have 400 people out in the field providing data to us that we have to put in a repository, that's the file server, that shows work prior to us initiating our work assignment from our customer, during the process, and at completion. That way, the customer doesn't have to go to remote places to verify. Sometimes, we can address an intermittent problem and say it's fixed and, of course, it comes back the next day because it really wasn't fixed. So, it's hard for our customer to know when something is done.

So we take a lot of images of our work, associated with projects, and those are uploaded by the field people every day. We provide the backup necessary to our customer. We'll receive ten or 20 gigabytes of images daily, which go into the repository. They have to be tracked and recorded, put into the reports associated with the projects and the status of those projects, and then provided to our customers.

That's what we do on a daily basis. We're a 24/7 shop, so what we do has to minimize downtime, so that the tools are available to the people, especially if they're in the field. They'll VPN in and provide reports and images necessary to show the work has been performed.

How has it helped my organization?

The nice thing about Vembu is that when it's running - as it does incrementals daily - we don't see a negative hit on the performance of the server it runs on. I can also pause it, should that happen, but I've never had to do that. 

It generates daily reports. I look at them seven days a week, even though I only work five days a week, because I want to make sure that everything's working fine. From a productivity standpoint, it has not hindered anyone and it keeps me very well informed that our backups are being completed. It gives me the data that I need to know, that makes me feel comfortable: Yes, that makes sense for that day, that much data being added to our repository, etc.

It has made my job, making sure we have a backup and being able to count on using it, a lot easier. As far as impacting the user community that uses the file server that's being addressed for backup purposes, it has not impacted them in any negative way whatsoever.

Finally, it helps us deliver an enterprise-level data protection solution and reduce budgets at a price that - and we don't want to encourage them to change their pricing - is a great value.

What is most valuable?

The dashboard is very easy to use, setting up the backup is very intuitive. Since that's our primary purpose in using it, it made it easy, when I was doing evaluations a year ago, to choose the product.

If I want to back up to this past Friday, and reinstall the file server to that state, I can choose a point in time and issue the command to back up and I don't need to go in and restore the last full backup and then apply iteratively, sequentially, all the incrementals, as I've had to do in some other software in the past. It's nice that I can pick a point in time and tell it I want to go to that state and it's transparent to me. It happens in the background for me.

It's very easy to use, very quick and efficient. From a backup standpoint, it has provided us the tools we need on a daily basis to know that it's working properly and with almost no manual maintenance work from us to verify it. It just comes to us. It's been very positive, helping us address that need efficiently.

What needs improvement?

In the beginning, when we had some hiccups, I would chalk that up more to a learning curve for the product. Once we understood how it operated - where we thought it was doing something a certain way and it was not - it was easy to understand, once it was pointed out.

The times when we've had problems, they've not been repeated problems, they've been addressed, and it was more learning curve issues. With any software there is a learning curve. Not all backup software operates exactly the same way, so some things were a little bit different. But once we understood why and how they worked, it made sense. It was sometimes a different approach, but not a problem for us.

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November 2024
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For how long have I used the solution?

Less than one year.

What do I think about the stability of the solution?

There is no problem with the product's stability. We get our nightly reports on schedule. We've never had the application fail, and better, the application doesn't interfere with anyone else's application. It's been everything and more than what we had hoped for.

What do I think about the scalability of the solution?

I can only speak for our environment where we've used it - and I know it has so much more capabilities, because when we go in through the dashboard and the wizard to create backups, we see where we could use it and how we could use it. But in our environment, whether we had seven-and-a-half terabytes or 15, I wouldn't have to change anything.

The other thing that I like is that it has software to provide a distributed copy to another site. It's a very economical add-on to the suite. But because it's terabytes, and with it going across the Internet to do the initial cloning of that, it has a feature where you bring in your other servers, set it up, establish your initial clone there, and you put the server out and then you only have to keep track of the changes, which is much easier to do. We have a 100-megabit connection to the internet, but even there, if you're going to have to keep terabytes worth of data synced, it would be really hard. In this case, we only have to keep track of the delta once the initial distributed backup has been made.

It has a lot of capabilities. We just started getting into the distributed backup and, from a scalability perspective, I've not seen any issues in our use of it. And especially in the beginning, we monitored the resource usage to make sure that we didn't see a degradation on the server to the user. That was not a problem.

I could easily see us doubling what we're backing up without any issues and problems and with no additional tuning necessary.

How are customer service and support?

The other thing that stands out, while it isn't a feature per se, is support. Any time we have a question, whether we call or email them, we get an amazing response. We're not a Fortune 500 company, we're smaller, we don't have a large number of licenses yet. But we get quick response and follow-up to make sure that the issue has been properly addressed, as though we were a Fortune 500 company. I'm amazed by the level of support they provide.

Last time I contacted them was because the volume that we put our backups on became full, and I wasn't sure what the best way was to address the problem. They gave me directions on how to address the problem, but more importantly, on how to avoid the problem in the future.

Around October of 2018, I did escalate an issue regarding backups but that was the only time that I can remember having to do so. Like everything else, it went extremely well. The follow-up and the level of detail, hands-on, were great. I've been in IT for 40 years and it's not something I'm used to seeing. It has been a nice surprise.

Which solution did I use previously and why did I switch?

The oldest previous solution we had was Windows Server Backup.

Once we put Vembu on the production server, we ran a full backup that evening. That's probably one of the nicest things about the backup. Not that companies don't have seven-plus terabytes of data to backup - that's large, but there are certainly many that have much more than that - but backing up that much data in Windows Backup is an impossible task. So the ability to address the data in the way that Vembu does, versus the way Windows Backup does, we had to use a Vembu-type product. There was no choice. Seven-and-a-half terabytes in Windows Backup, on a server level, would've taken weeks, which is not acceptable.

We needed a solution that was doable. Some of the solutions that we were using took an unreasonable amount of time to back up the data. Even when they were running on the same server and the pool was on the same server that they were backing up to, it was not acceptable. We needed something that was more efficient in the way it addressed reading the file structure. Vembu provided that. Then we had the additional functionalities that we wanted to be able to restore the way I mentioned, plus the support. I can't say enough about the support Vembu. I just don't have any other positive experiences that are as nice as what they provide.

How was the initial setup?

Nothing was complex regarding the initial setup. We could do backups on day one with the software. It wasn't a question of just doing the backups but of trying to do them so it provided us the greatest amount of flexibility and that we were using our pool space as efficiently as we could. That took a little bit of investigating and communication with support. But once we understood it, it was not a problem.

On the initial install, there were some things that I thought were going to happen a little differently. We thought we wouldn't eat up the size of our pool, our repository, for backups as quickly because of compression. But when you think about it, that's not a Vembu issue. That's just a practical result of the fact that jpegs already come compressed, so you're not going to get much compression. We underestimated the amount of space we needed.

Installing it takes just a couple of hours. It's easy to do. There was no negative impact on anything else running on it. It was simple. We did a backup the same day we installed it, in a test environment, so we could do whatever we wanted. We could do restores, do incrementals, combine incrementals to weeklies, etc. And we didn't have any problem doing any of those things. We'd have a question, periodically, but we would get a response the same day, which was always nice.

In terms of staff for deployment, I'll divide that into two pieces. One was a more thorough test of our environment, versus not the high-level tests that we did during the evaluations. We did that over a two-week period of time with a quarter to a half of a person.

Regarding the implementation strategy we developed, there was an assessment of what our needs were, tailored to our specific situation. Once we did that, we evaluated what products we might be able to use. We then considered support and maintenance issues and would the products be able to function within our requirements, timeframes, and give us the backup capabilities at the levels that we wanted: file, folder, and volume. This process allowed us to come up with a shortlist of three products and do a little bit deeper testing with them and decide on which one we thought was the best. 

What was our ROI?

We haven't done an analysis of how much money we have saved by switching to Vembu. We did a post-implementation assessment that made sure all of our requirements were met. Part of that is financial, but I can divulge the savings that it provided.

I've worked for extremely large companies as well as startup companies. In our environment - out of this office we have 400 field people - we're a relatively small business. If I was backing up multiple file servers, much more data than we are, it wouldn't take much more time with Vembu. There's an inherent amount of time to install and get to know a product, and then to use it. If it's pretty intuitive with good support, it can be really easy. Vembu has turned out to be really easy. The amount of budget associated with supporting is way under what we expected. That's a good thing and that's because of the support that they provide, instead of us having to do things like we have to do with some of our other applications.

For example, we've used our accounting system for a long time here, and people are used to it; creatures of habit, like most. But the amount of support that it takes, despite it being here for decades, means that any time we make a change it's way more involved. There's an element of risk that we don't care for. It's not what we like. There's an unpredictability about it. We have not seen that with the Vembu product.

What's my experience with pricing, setup cost, and licensing?

It's an amazing value. Their licensing structure is easy to understand and it's very fair. We don't have any problem with it.

Which other solutions did I evaluate?

We looked at different tools and tested them ourselves. We had our own requirements list of what we needed to do, and it was all tailored to our environment. The evaluation occurred over a month of elapsed time and probably involved a person to person-and-a-half in that period of time.

Quite honestly, we could have gone with other products, but the support level from Vembu was unparalleled. Today, a lot of companies want to refer you to a forum, a community, and they don't want to talk. They don't want to provide people who know the product and know your situation. It's hard to find an example in a forum that is exactly like what you're trying to address. Vembu, consistently over the month, as well as the second-level evaluation, was always there to provide support and answer questions. It was a deciding factor, absolutely. They had the functionality, but they provided the real people for support, which just made a world of difference for us.

Some of the companies that we were using and evaluating, when we told them what we ended up choosing, just out of courtesy, in some cases they either didn't know who they were or acted like they didn't know who they were. 

It was an easy decision, when it came to the end, to choose Vembu.

What other advice do I have?

It has to meet your needs. But for most people, for backups of large amounts of data, I would strongly encourage you to use it, and not be hesitant to contact the support desk if you have a question. Don't just install it with the intent that your first use is going to be your final setup because there are ways to tune it to make it more efficient on space usage for the pool where you put your backups. The help is there. That's the good thing. With most other products, you're not going to get the same response. Use the help and you're probably going to be quite happy with it.

I would encourage you to count on support, run your tests, play with it, and you'll be pleasantly surprised and happy with the results.

Of the software that I license, I feel I get more value from this than any others. I just can't think of anything that I'm looking for that Vembu BDR isn't already addressing. I've got no wish list for them.

Everything I need is being addressed by the product and then some. I wish them great success and I want them to be around a long time. I don't want to have to go and replace this. This is a good product. It does what we need and I'm not seeing anything that I wish it had.

I like the compression, encryption, and deduplication features, although in our case, we don't get much compression because a lot of our material is already compressed. There just isn't an opportunity to see a big reduction. But the tools allow us to have every feature we want, including being able to restore from the backups. Of course, we don't have to do full backups very often, because of the way it has been set up.

Encryption today is, obviously, given privacy issues and confidentiality, very important. In our particular case, it's an added plus but it wasn't a real high criterion because the data that we have is not considered highly confidential. In fact, if it was put out in the public domain, it would not cause our customer or ourselves a problem. It's nice to have, but it wasn't something that was as critical to us as it might be to a lot of others.

We don't use it to back up our virtual environments. We keep things very discreet here. We don't run a VM type of environment. Servers are by function. Hardware has become so incredibly cheap. I understand the savings, the value with VM and having a virtual environment for different things. But to us, hardware is just incredibly inexpensive. If we have something in our accounting system that needs to be addressed, an upgrade or the like, we like having it on its own server and discreet from everything else. It also inherently provides easier access control for those systems that are more critical, in terms of the type of information on them.

Regarding staff for maintenance of the solution, we're talking fractions. We just look at our reports daily just to make sure that they are giving us the information we need, indicating that backups were successful and that the expected amount of data that was backed up. We know how much data comes in every day approximately. We can confirm that it's been done properly. It's just minutes a day. I don't think it needs a full day per month of attention. The maintenance is extremely low.

We have other environments that we need to address in a different way than we are today. The company is old enough that, like most entities, it is a creature of habit. So changing the way we do things is a little slow sometimes. But I can see us using this in several other environments, other than what we initially targeted. I can't tell you when that will happen but I believe that it will happen because of the experience we've had.

The end-users don't use it, per se, because they have no touch with it. It's IT that uses it. Nobody has a problem with it. We have a small group of six IT people in this main building. We try to get different people exposed to it. They vary from application support, mostly in the accounting area, and then, because we do a lot of VPN, we have network people who handle network security. We have failover network with multiple ISPs so networking becomes a big issue, plus the security side. Percentage-wise, there are more people involved in network and security than in many companies. Yet those people are still required to be able to support the applications we have, including Vembu. Nobody's had a problem doing that.

I'd love to try it in a virtual environment. We just don't do that here. We're a Windows Server shop, so I've not tried it in other operating systems, like Unix and Linux.

For my needs, I'd give Vembu a nine out of ten, and that's only because I'm hesitant to say anything is perfect.

Everything could be improved. For example, if you were to have a custom backup solution created, it might be a ten if they achieved everything you listed regarding what you need. But it's not practical to do that for an individual or a small company. I've been responsible for a lot of development people and developing applications. It's somewhat subjective on where you place buttons and how efficient they are.

Once you get used to a product, if it wasn't made for you, and it's working and meeting all your needs, without having negative side effects, you got to give it a high score. It's the only fair thing to do. The only way for me to get to a ten is to say that it's perfect, that it laid out all its buttons and features just as I would. If I had written it, maybe that would be the case, but by the time I had written it and gotten it done, I'd be retired. 

It's a great product. Amazing support. It's a very good value for our environment, no question. We will not change. This is a good product that does everything we want and more.

Disclosure: PeerSpot contacted the reviewer to collect the review and to validate authenticity. The reviewer was referred by the vendor, but the review is not subject to editing or approval by the vendor.
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Sree ramya - PeerSpot reviewer
Sree ramyaProduct Analyst at Vembu Technologies
Vendor

Hello John,

Thank you for the insightful review you have given us. We are glad that Vembu BDR Suite has met your expectations and worked well for your environment. We look forward to providing you with the best service with Vembu BDR Suite.

Owner at DataMate
Real User
Top 20
Provides us with a way to instantly recover data
Pros and Cons
  • "Vembu provides us with a way to instantly recover data. It offers instant data recovery through a local backup server deployed at the customer's site. We can quickly recover data either by copying it back to the main server or if the backup server is powerful enough, we can also directly start a virtual machine from the backup."
  • "The API uses a common data image to store the data for the sets, but unfortunately, it's limited to consecutive sets only. That's the only limitation I have observed so far."

What is our primary use case?

I use BDRSuite for my customers. I do backups for them. One of the reasons we chose BDRSuite is because it's a hybrid solution. We perform backups using a local server at the customer site, and we also have an off-site server. This way, we have a backup copy stored outside the customer's site. In case the customer site burns down or faces any disaster, we can still restore the data. That's one of the primary reasons we chose Vembu BDRSuite.

Additionally, it's quite economically viable, and not that expensive. It provides the flexibility to use our own cloud instead of relying solely on the Vembu Cloud. Vembu Cloud is, of course, an option, so we don't have to store anything ourselves. But I prefer having my backup center where I store copies of my customer's backups. So, those are the two main reasons - it's economical and it offers the right backup solution.

How has it helped my organization?

It's a valuable asset for me as a business asset. I have a monthly income by selling it as a service to my customers. I'm very pleased with it.

It's important that you can do the full monthly backup for whatever you throw in it. It's fantastic that it actually works on every kind of system. I have the flexibility to offer this service to all my customers, no matter what they may have running, I can still offer them a backup. You can even do back over on Macintosh machines. That's quite valuable because, otherwise, I would sometimes have to say that I can't do it for a customer, but maybe somebody else could. I wouldn't want to give a customer to somebody else. So it's very nice that I can actually handle it all with one product.

Vembu has absolutely helped save money compared to the other solutions. It's a much cheaper solution than using other ones which are quite expensive compared to a Nimble.

I'm a small company, and it would be difficult to regularly change my customers' backup systems. It would be quite difficult. That alone would be quite expensive for me. The last time I checked, it would be a lot of license fees to use Veeam Backup for the same thing. I could do the same things that we use with BDRSuite but it would be horribly expensive if I want the same level of security.

What is most valuable?

The most valuable feature is the hybrid solution, where you have a local backup at the customer site, and you have Vembu BDRSuite storing a copy of the backup. 

This division or approach has proven to be fantastic because it's always difficult if you have to restore a backup completely from scratch. It's very cumbersome to set up a copy of the backup on a hard drive or similar media and transport it to the site to establish something new. 

Moreover, if you only have a local backup, it's vulnerable to complete destruction in case of a catastrophic event. So, this hybrid solution combines the best of both worlds.

Vembu provides us with a way to instantly recover data. It offers instant data recovery through a local backup server deployed at the customer's site. We can quickly recover data either by copying it back to the main server or if the backup server is powerful enough, we can also directly start a virtual machine from the backup. 

However, I haven't had the opportunity to do the latter as none of my customers have required such immediate recovery. Thus, I have been using inexpensive hardware for backups at the customer's site to keep expenses low.

It is very important to us that Vembu provides multiple restore points for data recovery. Having multiple restore points is crucial because you may discover that some malicious employee tampered with or encrypted your data a month ago. In such cases, it's vital to be able to roll back the data to a point before the incident occurred. 

Often, these incidents come to light after some time has passed, making the availability of earlier restore points like a time machine to protect against data loss.

Another important factor to us is that Vembu provides incremental backup processing. Without incremental backup, the process would be extremely time-consuming. One of my customers, who is an engineering company involved in construction projects, has around sixteen terabytes of data. Since they work on these cases for extended periods, even the older cases get revisited for updates or renewals. With so much active data, performing a full backup every time would be impractical. 

Vembu's incremental backup is incredibly valuable and efficient. Compared to other backup systems I've used in the past, it is notably faster and more reliable.

Scheduling backups is quite important to us as well, and Vembu BDRSuite offers sophisticated options. I haven't come across any missing features. 

Adding and removing backup jobs with Vembu BDRSuite is quite straightforward, but the time taken depends on whether you are doing backups of physical machines, physical workstations, or virtual machines and hypervisor installations. 

In my case, I only do backups of virtual machines and hypervisor installations, and in those scenarios, it's very easy. You just point out the hypervisor, and it will do the backup of the virtual machines on it. You can select which virtual machines you want to back up, so it's quite easy. It becomes a bit more difficult when you want to choose physical backups because you need to assign Vembu BDRSuite to the physical machine, which requires some housekeeping work. Nonetheless, it's still relatively easy. It's not a big deal or rocket science, as far as I can tell. If you are even slightly familiar with backup systems.

The level of difficulty to add and remove backup jobs using BDRSuite depends on whether you do a backup on a physical machine, a physical workstation, or whatever you use to back up. In my case, I only do backups on virtual machines and hypervisor installations, it's very easy. You just point out the hypervisor and it does the backup of the virtual machines on it. You can select which virtual machines you want to do a backup on, so it's quite easy. It's very difficult to schedule backups and to have backups done. It's a bit more difficult if you want to choose a physical backup because that puts strain on the physical machine and you have to do some housekeeping work. But it's still quite easy, it's not a big deal if you are a little bit equipped with the backup systems.

What needs improvement?

The only thing I would like to see covered in future updates is the possibility to store yearly or quarterly backups. Currently, you can only set a straight timeline, like 35 days backward or 37 days. It means that if you create a backup each day, you can only have a consecutive set of backups. I would prefer a new user feature to create yearly backups, for instance, and store them in the image with the current backup data. 

The API uses a common data image to store the data for the sets, but unfortunately, it's limited to consecutive sets only. That's the only limitation I have observed so far.

For how long have I used the solution?

I've been using BDRSuite for about ten years.

What do I think about the stability of the solution?

The only crashes I experienced were because I was a bit frugal on the hardware. I haven't had a lot of problems. In case there are problems, the support is fantastic. They have been absolutely great. I don't have anything bad to say about it in any way. It works.

What do I think about the scalability of the solution?

I have small customers and one large customer with tons of data. It works well with tons of data to do a backup of the virtual machines. I think it will probably run into problems if the individual drives that it needs to back up are too big. At the moment, I only do backups on a virtual drive that is about ten terabytes in size, and it's hard to restore everything that would be necessary. It takes a long time to restore a ten-terabyte drive. But it's probably not due to them, it's probably an issue of organizing things better on the server side. I wouldn't recommend having ten terabyte drives.

How are customer service and support?

I have contacted support several times. They are absolutely fantastic. It's very easy to get support. They reach out and solve the problems for you. It's very easy to get support as long as you can have them working on the issue directly. Sometimes there are issues with giving access to customer service

How would you rate customer service and support?

Positive

Which solution did I use previously and why did I switch?

We chose it because it has the ability to do a hybrid backup. It means that you can have a server at the customer site to make quick restores and still have the security of having a backup copy of whatever you backed up at the customer site. You're going to have that stored at another place. In case of a complete burndown or whatever at the customer's site, you would still have the data. That was the main reason for choosing Vembu.

How was the initial setup?

It's very easy to integrate Vembu with existing infrastructure. You can put a server by itself, so it doesn't interfere with the existing installation in any way. I haven't had any problems with that so far.

I am able to do the integrations myself.

It does not require much maintenance. You have to check the hardware and then see that everything goes well. I've set up some reporting, so I receive messages in case anything goes wrong or in case the backup fails. But it's very stable, it works well.

What's my experience with pricing, setup cost, and licensing?

It's very cheap and it's absolutely competitive.

It is a good choice for a business with a tight budget. You can have a free version of Veeam, and you can get other backup programs for free as well. This is quite cheap. And, of course, there are some things in BDRSuite that are free as well. If you just want to make a hard copy of this server, that's free as well. I'd definitely recommend it as an economic solution.

It's quite cheap. I think I pay about two or three hundred dollars a year in license fees just to keep my backup running. It's very cheap compared to what I can charge my customers for the service. It's a very good deal. It's very cheap.

What other advice do I have?

I would rate BDRSuite a nine out of ten. There are a few things they could do better, but it runs well. I'm very happy with it.

My advice would be to make a test case. Find out how much you will have to pay for it. You will need some proper hardware depending on which features you want to use so that you won't have performance issues. 

It goes well once you know what you want. The difficult part is figuring out what you want and what you need for any backup solution. Once you know that, it's very easy to implement it. Most installations today are based on hypervisors. And in that area, Vembu is very strong competition. You might find something similar but you'll have to pay for it.

Which deployment model are you using for this solution?

On-premises
Disclosure: PeerSpot contacted the reviewer to collect the review and to validate authenticity. The reviewer was referred by the vendor, but the review is not subject to editing or approval by the vendor.
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Buyer's Guide
BDRSuite Backup & Replication
November 2024
Learn what your peers think about BDRSuite Backup & Replication. Get advice and tips from experienced pros sharing their opinions. Updated: November 2024.
816,406 professionals have used our research since 2012.
Adrian Vergin - PeerSpot reviewer
Systems Consultant at TCM Solutions
Consultant
Top 10
Super affordable, fast support, and you get a lot for a little bit of money
Pros and Cons
  • "The main benefit is that it's inexpensive. We get a lot for a little bit of money. I'm very happy with the savings and with the features. It allows me to do everything I need."
  • "The interface could be better because I have to fumble around to find things. I can't just sit down at the terminal and know exactly what to do. It could be just me, but I have used a number of different backup products, and I found them simpler. However, its features are very good, so I don't mind sacrificing a bit of extra time to do what I need."

What is our primary use case?

It sits on a hypervisor and backs up two virtual machines. 

How has it helped my organization?

The main benefit is that it's inexpensive. We get a lot for a little bit of money. I'm very happy with the savings and with the features. It allows me to do everything I need.

I don't spend much time on it. I interact with it occasionally and check that everything's still going fine. It's very good in that aspect.

It provides multiple restore options for recovering data in a granular manner, which is pretty important because different issues require you to use different approaches. It's good to have as many options as possible.

Our backup strategy is pretty simple. We have just two virtual machines, but it's very good to know that all the other options are there to back up physical and cloud workloads, as well as endpoints, applications, and databases. I'm not planning to use any of them, but I'm very happy that it's there. If there is something that I need to do that doesn't fall under what I'm currently doing, I can always expand quite easily.

It provides incremental backup processing, which saves a lot of space.

What is most valuable?

The fact that it has a web portal is valuable. One feature that I haven't yet fully implemented, but we're looking forward to, is the heartbeat monitoring which checks the health status of virtual machines to back up.

What needs improvement?

The interface could be better because I have to fumble around to find things. I can't just sit down at the terminal and know exactly what to do. It could be just me, but I have used a number of different backup products, and I found them simpler. However, its features are very good, so I don't mind sacrificing a bit of extra time to do what I need.

The reason why I haven't implemented heartbeat monitoring is that I can't change the encryption. In order to do heartbeat monitoring, it needs its own default password for encryption, whereas I've got them encrypted with a custom password. I just wish that there was a way to add password history into a job so that it was possible to change it later on without having to delete or re-add. I might manually get around that.

For how long have I used the solution?

It has been over a year.

What do I think about the stability of the solution?

Its stability has been alright. I haven't had any issues. The only thing that I ran into was that before we paid for the license, there were things that weren't available in the free version.

What do I think about the scalability of the solution?

We have a small office. I'm the sole IT team in the office. We have two servers that are replicas of each other. Vembu sits on the main server which has got a little bit more power. It takes backups of two server virtual machines that we've got. It backs up to a local NAS as well as a disk. I was really impressed with it because there's a specific backup destination for this type of thing, which I hadn't seen in any other software. Basically, we're backing up to a disk that we swap out after the backup is done and take it off-site. I was just impressed that it exists in the software. We're doing this because of the bandwidth. It allows us to not have to spend an entire week uploading another copy.

In terms of the number of users, I'm the only one who actively interacts with it, but our company has about 25 people. It benefits 25 people.

It's absolutely scalable. If we ever open a new office, it would be easy. For our needs, it's as scalable as we could hope for.

How are customer service and support?

I've interacted with them on one or two occasions. They were fast, and they got quite a few people involved right off the bat. I was impressed. I'd rate them a ten out of ten.

How would you rate customer service and support?

Positive

Which solution did I use previously and why did I switch?

We never had multiple backup solutions. We have only used one software at a time. 

We previously used tools from other companies. We used to use Symantec. We also used Altaro. We also used a Chinese one. That one by far was the simplest one. Its interface was super simple. However, anytime it has to apply logic to things, you could almost expect it to break. It wasn't good for just setting up and forgetting about it.

We didn't go with Altaro because it was a lot more expensive. There is a free version for up to two VMs which cuts out about half the features. That's fine for a start, but when you want to upgrade, there is a big jump. If the first paid level gives you, for example, 100 virtual machines, which costs a thousand pounds a year, it's a big jump from paying zero to paying a thousand pounds. I don't have the exact number, but the reason we didn't go with it was the big jump between the free version and the first tier of the paid version, so I started looking for other products and came across Vembu. It did pretty much everything that I wanted on the free one, but it had good features in the premium version that would just make your job easier, and because the premium version was not expensive, it just made sense.

How was the initial setup?

It's deployed on-premises. It's deployed on a hypervisor. When I first set it up, it was on a free account, and I didn't know the first thing about it. It didn't follow the tutorial or anything. I managed to get through it without too much difficulty. It wasn't the easiest thing. I didn't find the interfaces as intuitive as the other ones I've tried before. However, there are lots and lots of features there and lots of things you can do on the scheduler. I'm very happy with that.

I installed it myself. In terms of just installing it, it was pretty simple. There wasn't any way to incorporate the backup history that we've already got, but our backup strategy is to have a month of backup. So, there was a month when we had two different solutions in play. After that month, it was just a clean cut to them. It was easy to integrate.

In terms of duration, it's not a fair representation, but it took me about a week. That's purely because I was going through the manual trying to figure out what it can do, and I had the luxury of already having a solution running, so I could have some time with it. I'm sure I could have deployed it in a day or two.

What about the implementation team?

It was just me who installed it. 

In terms of maintenance, I was wondering about that. I tried to go in and see if it needed to be updated because I realized that I have never done it, but I couldn't figure out how to update it. So far, it hasn't needed any maintenance.

What was our ROI?

It isn't tangible because we haven't had any outages yet, but I have noticed that I spend a lot less time worrying about the backup.

We're ISO 270001 and ISO 22231 certified, so backups are a big part of our overall management system. I used to spend a lot of time on backups and making sure that we could recover in case of a crash. My time investment in that has dropped by 50% percent.

What's my experience with pricing, setup cost, and licensing?

The price point of this software is good, and I can do everything I need.

In terms of the affordability of the solution for businesses with a tight budget, we're on a small business enterprise package, which is half the price of the regular enterprise package. It's super affordable. The features you get for it are enterprise-level. I'm very happy with the pricing.

It's very cost-effective. If I had to manually do what the software does automatically, it would cost a little more. It's like a net positive cost.

What other advice do I have?

In terms of cost-benefit, you get a lot for very little, and it's much cheaper than other products. I've used other products, and it's just as good as others or better than others in some aspects, so it's the one to go for if you aren't scared by it. It takes some time to learn the interface and get familiar with it, but you get a lot for what you pay.

Coming from a small business mindset, it's very cheap to get and try it. You can experience all of the automation features and figure out how much time you're saving by having it in place. It will be worth it. You can buy the pro version and try it because it isn't all that expensive, and it can't go wrong. Just deploy it for a couple of machines, and if it doesn't work, you haven't really lost anything.

I haven't tried to instantly recover data, but I believe that it enables you to instantly recover data.

We haven't created backup repositories in cloud-based object storage because of the size of the backups and our outgoing bandwidth. We might try that at some point next year once the bandwidth situation changes, but for now, we haven't stored the data anywhere other than within our office.

Overall, I'd rate it a nine out of ten.

Which deployment model are you using for this solution?

On-premises
Disclosure: PeerSpot contacted the reviewer to collect the review and to validate authenticity. The reviewer was referred by the vendor, but the review is not subject to editing or approval by the vendor.
PeerSpot user
reviewer2104281 - PeerSpot reviewer
IT Manager Infrastructure&DBA at SplashBI On-Demand Reporting and BI
Vendor
Top 10Leaderboard
Great remote monitoring and management with excellent disaster recovery capabilities
Pros and Cons
  • "BDRSuite can help organizations save time and money by automating backup and recovery processes and reducing the need for manual intervention."
  • "I have seen that the BDRSuite user interface can be less intuitive and more challenging to navigate compared to other similar products."

What is our primary use case?

The solution is used for:

  1. Backing up important data and applications to the cloud. BDRSuite allows businesses to back up critical data and applications to the cloud, which can help protect against data loss in the event of a disaster, such as a cyberattack, hardware failure, or natural disaster.
  2. Disaster recovery and business continuity. BDRSuite provides businesses with disaster recovery and business continuity services, which can help them quickly restore their data and applications in the event of a disaster.
  3. Remote monitoring and management. BDRSuite allows IT administrators to remotely monitor and manage backup and disaster recovery operations, which can help streamline the backup process and reduce the risk of errors.

How has it helped my organization?

BDRSuite can help organizations protect their critical data and applications from loss or damage. By backing up data to the cloud and providing disaster recovery and business continuity services, BDRSuite can help organizations quickly recover their data and continue their operations in the event of a disaster.

Secondly, BDRSuite can help organizations reduce the risk of downtime and data loss. By providing remote monitoring and management capabilities, BDRSuite can help IT administrators identify and resolve issues before they become more significant problems.

Finally, BDRSuite can help organizations save time and money by automating backup and recovery processes and reducing the need for manual intervention. This can help reduce the risk of human error and improve efficiency.

What is most valuable?

The most valuable aspects include:

Cloud-based backup and disaster recovery. BDRSuite provides cloud-based backup and disaster recovery services that can help businesses protect their critical data and applications against various types of disasters. This feature can be valuable for businesses that require high levels of data protection and security.

Instant Recovery. BDRSuite offers an instant recovery feature that can help businesses quickly restore their data and applications during a disaster. This can be especially valuable for businesses that require minimal downtime and want to resume operations quickly after a disaster.

Multi-tenant support. BDRSuite provides multi-tenant support, which can be beneficial for managed service providers (MSPs) or businesses with multiple locations. This feature enables MSPs and businesses to manage multiple client or site backups from a single console, which can help improve efficiency and reduce management overhead.

What needs improvement?

The solution must improve:

  1. The user interface. I have seen that the BDRSuite user interface can be less intuitive and more challenging to navigate compared to other similar products. Improving the user interface could help new users get up to speed more quickly and reduce the learning curve for the software.
  2. Performance and reliability. I have experienced issues with the performance or reliability of the software, such as slow backup speeds or failed backups. Improving the performance and reliability of the software could help ensure that backups are completed efficiently and effectively.
  3. Customer support. The quality of customer support provided by BDRSuite is not great. Tere are slow response times or unhelpful support staff. Improving the quality of customer support could help ensure that users are able to quickly and effectively resolve any issues they may encounter while using the software.

For how long have I used the solution?

I've used the solution for six months.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
Project Manager at TMI DUBAI
Real User
Its ease of use and price set it apart from other solutions
Pros and Cons
  • "Its ease of use and price are most valuable. It is simple and straightforward. Someone who has never used any backup software will easily understand it from the first installation. It is that simple. Price-wise, it is much cheaper than its counterparts."
  • "It would be a great improvement if they can give a console to control the systems. All other vendors let you simply log in to the cloud console and control everything from there, but for Vembu, whether you choose Vembu Cloud Backup or Vembu Disaster Recovery, you still need to install the Vembu software on your on-premise system and configure it from there. It would be great if I can get a cloud console to manage the systems."

What is our primary use case?

We are a managed service provider (MSP). We have also started to sell it recently. We have been using this solution at our company, and after testing the product for close to six months, we realized this is a good option moving forward.

How has it helped my organization?

We are a managed service provider. For us, this solution is even more beneficial because we can control the licenses, renewals, and other things for customers from a managed service provider's panel, and we get an option to upsell and cross-sell to clients.

What is most valuable?

Its ease of use and price are most valuable. It is simple and straightforward. Someone who has never used any backup software will easily understand it from the first installation. It is that simple. Price-wise, it is much cheaper than its counterparts. 

It also has very less overhead on IT in terms of the product, service, and outcomes. Another good feature is that you don't really have to install any agent on the server side, especially when you are taking Hyper-V backup. We are using Microsoft Hyper-V, and we are taking backup. No agent and other things need to be installed on your machines.

I have done a couple of restores on a trial basis to check the integrity, and I did not find any issue in terms of the reliability of the restores. It was smooth.

What needs improvement?

It would be a great improvement if they can give a console to control the systems. All other vendors let you simply log in to the cloud console and control everything from there, but for Vembu, whether you choose Vembu Cloud Backup or Vembu Disaster Recovery, you still need to install the Vembu software on your on-premise system and configure it from there. It would be great if I can get a cloud console to manage the systems. 

They can also give an option where if you don't want to install an agent, you can use your own server and manage it, but if you want to manage it from the cloud console, you install the agent. It should be my choice. I should have control when I am sitting at home. I should also have control over the cloud so that I can monitor everything and do whatever I like. If my organization policy does not allow me to do that, then obviously I don't do it, but Vembu should provide such an option.

For how long have I used the solution?

I have been using this solution for close to six months.

What do I think about the stability of the solution?

It looks good to me. So far, I haven't found any glitches. It is always there, so it is stable. You run it through the browser, which makes it simple.

What do I think about the scalability of the solution?

It is scalable. We started with a 30-days trial, and after that, we started using its free version. Today, we upgraded from the free version to the enterprise version. We are also working on putting 10 TB backup on Vembu cloud as well as going ahead with almost eight servers for the disaster recovery offsite. 

To upgrade from the free version to the enterprise version, I simply had to synchronize the license, and everything was set. You can scale it very easily. You just need to activate the license under your account, and then you can log in to the Vembu console and just synchronize the license, and you're done. If you want to go from an on-premise backup to the cloud, you should have a cloud license. You can then synchronize and configure it. That's it. 

In terms of the size of the environment, one of the implementations is done for a government organization, and there are around 20 or 25 users with close to 5 terabytes of data and two virtual machines. We don't have plans to increase its usage in the same organization because this is a small subsidiary of a big government office. With the same client, there is nothing more we can do. They have a limited number of users, but we are working on implementing it for other clients.

How are customer service and technical support?

I have used their support, and I had a very good experience. We were basically installing a demo for another client, and they were using 2008. We were getting a particular error while doing the installation, and for that, they needed to reboot the server, but you just cannot reboot the server in a live environment. You need to fix up a time for that. For example, if we have to reboot your servers, we need to schedule it with you, and you will schedule a time for it with your management.

Vembu's support is available 24/7. They said that whenever we are ready, we should just send them an email, and they will do a remote session with us, which is what precisely happened. When we were ready, I sent them the intimation that we will be ready in about 15 or 20 minutes, and their support guy connected with it and helped us.

Which solution did I use previously and why did I switch?

Its ease of use and less price set it apart from other solutions. I have used many solutions, such as Acronis, Veeam, Symantec, Veritas, etc, and all of them are a bit complicated. I found Vembu to be the simplest one. In terms of features, it is similar to others. It has encryption and retention features and multiple backup options that every backup software provides.

Currently, we are also using Acronis, and slowly, we will be migrating from Acronis to Vembu. It is cheaper in price than Acronis. Of course, Acronis gives other benefits such as patch updates, cybersecurity, ransomware protection, and so on, but people have their firewall, endpoint protection, and antivirus. They don't really need to invest again in something that they don't need. The only thing that they particularly need is a backup solution that is encrypted, so there is no point in protecting them from all these things because they are already protected. If you go for Acronis Cyber Cloud, a client is not going to stop using the firewalls or endpoint protection. There is no point in loading double onto that. It is a good addition for those people who are very specific and know what they want. If you just don't know what to do, then you can go on a shopping spree.

With Acronis, all you have to do is to install the agent, and then you can control everything from the cloud. Wherever you are, you simply log in to the console, and you have your servers over there, and you can do whatever you feel like. With Vembu, you have to install the Vembu BDR software onto the server, and from there, you can basically dump the DR or a backup onto the cloud.

How was the initial setup?

It was very straightforward. You simply install the software, plug in the storage or wherever you want to dump that, and create a profile. That's it. These were the three steps, and of course, the fourth one was to activate the free software. You can start with the full-fledged version after 30 days. You can convert the trial version into the free version, which is available online. It is easy. 

Its initial installation took less than an hour. This includes downloading and setting it up.

What's my experience with pricing, setup cost, and licensing?

Price-wise, it is much cheaper than its counterparts. I like its pricing, and its price is okay. The lesser they take, the more profit we can make, but we are happy with its price.

It is very affordable. We were working with a client, and they were looking for backup software and had a very tight budget. When I told them that Vembu is only going to cost around $400 to $500, they were shocked. They didn't believe me, so I showed them the website so that they can check the price themselves. Of course, if they agree to that price, we get a 15% rebate as a managed service provider.

You choose the type of license you want. There are two types of licenses. One is a subscription license, and the other one is a perpetual license. If you go for a perpetual license, next year, if you want, you can renew the support. It is up to our clients whether they want to renew the support or not. They have an option. They also have an option to go for a subscription.

What other advice do I have?

Every IT scenario differs from others. It is a good product, and just give it a shot. If it fits your organization, you will save a lot.

I have been in IT for over 25 years, and I had never heard about this software. I came across this through a consultant who was also working for a government organization. They asked us to install the free Vembu backup software, and I wondered which is this solution. I checked their website, downloaded the software, and installed it for the first time. I was amazed why there is no marketing for this. I get so many marketing emails and other things, but I never got any email related to Vembu. I also didn't come across it while doing research on the internet.

We have been using this solution for only six months. There are many features that we haven't used, but whatever has been phased out and tested was okay. We haven't yet used Vembu to back up Microsoft 365, Google Workspace, or AWS, and we also haven't used Vembu's Download VM to help in migrating physical machines to a VM environment. Similarly, we haven't used its Instant Boot VM feature for instant access to VMs or physical machines after a crash. 

It provides multiple options to recover data during hardware failures or accidental deletion of files, but I haven't tested this option. Having such a feature is a good addition because if some resources are not there, you can restore your data to different ones. We will definitely be using Vembu's data integrity check feature after the enterprise installation.

I would rate Vembu BDR Suite an eight out of 10.

Which deployment model are you using for this solution?

On-premises
Disclosure: PeerSpot contacted the reviewer to collect the review and to validate authenticity. The reviewer was referred by the vendor, but the review is not subject to editing or approval by the vendor. The reviewer's company has a business relationship with this vendor other than being a customer: Reseller
PeerSpot user
BhavaniShanmugam - PeerSpot reviewer
BhavaniShanmugamProduct Analyst at Vembu Technologies
Vendor

Thank you for the feedback.


We now provide a basic multi-tenancy feature in the Vembu BDR Suite. We are working on comprehensive multi-tenancy features to address requirements like you've mentioned, which we plan to release after our upcoming release - Vembu BDR Suite v5.0.


For further updates or queries, please get in touch with our team through vembu-support@vembu.com

reviewer2399985 - PeerSpot reviewer
IT Specialist at a hospitality company with 11-50 employees
Real User
Top 20
Helps automate backups, and integrates seamlessly, but doesn't work well with standalone drives
Pros and Cons
  • "The smooth implementation is the most valuable aspect of BDRSuite."
  • "Vembu's website doesn't clearly state that their software is designed for tape libraries, not standalone drives."

What is our primary use case?

We use BDRSuite for backups of our primary and secondary servers, our virtual machines hosted on Hyper-V, as well as tape backups. 

How has it helped my organization?

BDRSuite takes the hassle out of backups by automating the start time, eliminating the need for late-night office visits to manually initiate the process.

BDRSuite enables near-instantaneous data recovery, with even our largest multi-terabyte restoration only taking five to ten minutes. That is quick for a backup. The quick recovery is extremely important to us. We want to have as little downtime as possible.

Granular restore options in BDRSuite are crucial. They allow us to recover individual files without restoring the entire system. This means we can retrieve a lost file without wiping out any progress made since it was lost, saving significant time and effort.

The incremental backups are great! By only backing up changed data, they reduce stress on our servers and drives, which in turn extends the lifespan of our machines.

The backup and scheduling options are great in BDRSuite. I can choose individual times a day down to a minute essentially. Usually, what we do is we set all of our backups to start at midnight so there's nobody in the office, and there's no work that can be interrupted by the backup in the worst-case scenario.

It is extremely easy to add and remove backup jobs using BDRSuite. We select the backup that we're trying to remove, and we just delete it from there. We have to make sure whatever storage it was using is cleared off our machine.

Backing up our virtual machines is crucial, especially since some store medical records. To ensure continued operation and data protection, BDRSuite provides us with a backup solution for our business needs.

Thanks to the breadth of backup coverage provided by Vembu, we have been able to stop relying on multiple backup solutions for different data sources. We were using Windows Backup in a couple of the WD external drives and now we only use Vembu across all of our data sources.

It was extremely easy to integrate BDRSuite with our existing infrastructure.

What is most valuable?

The smooth implementation is the most valuable aspect of BDRSuite.

What needs improvement?

Vembu's website doesn't clearly state that their software is designed for tape libraries, not standalone drives. This led to significant difficulty connecting our standalone drive, even requiring a rollback from Vembu to function properly. I'd like to see easier connectivity to tape drives and better stand-alone tape drive management.

For how long have I used the solution?

I have been using BDRSuite for one year.

What do I think about the stability of the solution?

I would rate the stability of BDRSuite nine out of ten. Short of the machine shutting off, the software will not go down.

What do I think about the scalability of the solution?

BDRSuite seems like it could handle growth well scalability-wise aside from the occasional reboot issue. However, since we haven't tested it with multiple servers, it's difficult to say for sure. Because of this uncertainty, I'd rate its scalability a five out of ten.

How are customer service and support?

Working with technical support was challenging due to the time zone difference as they are located overseas, but outside of that, they are great to work with.

How would you rate customer service and support?

Neutral

How was the initial setup?

While the initial deployment of BDRSuite itself was simple, it ultimately took three attempts due to connection issues with our tape drive during the first two tries. This extended the deployment process to three or four days.

What about the implementation team?

I was guided through the implementation fairly well by a BDRSuite agent who helped me get it installed.

What was our ROI?

While BDRSuite's overall return on investment hasn't been substantial, its granular backup feature has proven very beneficial. This functionality saves us significant time by allowing us to directly restore individual files instead of having to restore entire image backups and then manually search for the specific file needed.

What's my experience with pricing, setup cost, and licensing?

BDRSuite, although cost-efficient, is more expensive than most other providers.

While I would recommend BDRSuite for businesses with tight budgets, it's ultimately a case-by-case decision based on specific data storage needs. Not all businesses require comprehensive backups for virtual machines and other complex systems; some may only need a simple image backup solution.

What other advice do I have?

I would rate BDRSuite seven out of ten.

Our company currently uses BDRSuite on a single server for my supervisor and me. It doesn't handle individual machine backups since we have a well-established group policy suite that automates machine setup, making it standardized and efficient. This streamlined process allows us to quickly restore backups whenever a new computer is added or an existing one fails.

BDRSuite may occasionally require attention after a server reboot, which can happen due to hardware upgrades or other unforeseen circumstances. I've observed instances where the task manager details section shows abandoned PostgreSQL connections, requiring us to manually close them and restart BDRSuite for it to function properly again.

BDRSuite is a good option for medium and large businesses. While full VM backups might not be necessary for all businesses, especially smaller ones, having a disaster recovery plan is crucial. However, skip standalone tape drives and opt for a complete tape system to ensure better compatibility with BDRSuite.

Which deployment model are you using for this solution?

On-premises
Disclosure: PeerSpot contacted the reviewer to collect the review and to validate authenticity. The reviewer was referred by the vendor, but the review is not subject to editing or approval by the vendor.
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reviewer2174640 - PeerSpot reviewer
IT Manager at a non-tech company with 1-10 employees
MSP
Top 20
Enables us to instantly recover our data and the backup or replication scheduling options work as intended
Pros and Cons
  • "Adding and removing backup jobs using BDRSuite is easy and also includes great documentation."
  • "The product is co-branded, not white-labeled."

What is our primary use case?

BDRSuite is used for workstation backup to the cloud.

How has it helped my organization?

BDRSuite enables us to instantly recover our data. It is essential for our organization to be able to recover data instantly.

It is important that BDRSuite provides multiple restore points for recovering data on a granular level.

While the solution's incremental backup processing is a nice feature, it is not essential for our needs. We use the solution primarily for disaster recovery. This means that if there is a breach or we need to restore our systems quickly, we can do so without losing any data. This is more important to me than being able to recover individual files. In fact, we have not had a single request to recover a single file in the past year. What is important to me is that we can recover from an organizational breach quickly. We have had some bad ransomware attacks in the past, and we need to be able to get our systems back up and running as soon as possible.

BDRSuite's backup or replication scheduling options work as intended.

Adding and removing backup jobs using BDRSuite is easy and also includes great documentation.

BDRSuite's comprehensiveness is great because it can back up and recover virtual, physical, and cloud workloads, endpoints, applications, and databases.

BDRSuite's comprehensive backup coverage allows us to now offer a single solution for all of our customers' needs. We have customers with Linux servers running CentOS, as well as customers with file-level, image-level, and cloud backups to Microsoft 365, AWS, and Google. By bringing all of these capabilities together in one platform, we can provide our customers with a more efficient and cost-effective way to protect their data.

What is most valuable?

Most backup applications are similar in terms of their features and functionality. However, BDRSuite stands out from the competition because it offers its services at a significantly lower price. This makes it an excellent value for businesses of all sizes.

What needs improvement?

The product is co-branded, not white-labeled. I am concerned that we are providing a robust solution for our customers, but by letting them see that we use Vembu, we are also letting them know that they can go get their backups themselves once their contract with us ends. This could cut into our profits, as they may then ask us to manage their backups for them. 

In order to prevent this, we have to manage everything ourselves. For example, if a customer wants a Firestore backup, we have to manage it on their behalf and give them the option to select the date and time range for the backup. Then, our help desk has to go in and restore the backup themselves. If the product were white labeled, we could simply give the customer access to the platform and let them handle the restore themselves. This is not a major problem at the moment, as we have not had any file recovery tickets. However, the fact that it is a possibility means that we have to maintain the ability to handle it. This is not a deal breaker, as we still use Vembu and are working on onboarding more of our stack and infrastructure to use it. However, I do wish that BDRSuite offered a white-labeled service.

For how long have I used the solution?

I have been using BDRSuite for six months.

What do I think about the stability of the solution?

I give BDRSuite a ten out of ten for stability.

What do I think about the scalability of the solution?

I give BDRSuite a ten out of ten for scalability.

Which solution did I use previously and why did I switch?

We previously used NinjaOne but switched to BDRSuite due to its lower cost. NinjaOne charged $40 per terabyte, while others charged only $4.

How was the initial setup?

The initial setup is simple. We used our RMM to push the agent to the server. Once the agent was configured on the server, it started working.

Once the service is configured, we add a user account and push the agent. This is all part of the onboarding process. It takes between five and fifteen minutes to add the account and add the users to the account, either on the server or on the console. Once the users are added, the agent is pushed automatically to the endpoints. I deploy the solution for our clients.

What about the implementation team?

I implement the solution for our clients.

What was our ROI?

We used to pay $3 per agent. Now we pay about $0.50 per agent. On average, storage costs $4 per terabyte. Over time, we will see a significant return on investment for our organizations and our clients.

What's my experience with pricing, setup cost, and licensing?

The cloud service is comparable to other services on the market. In fact, it is probably a little more expensive but it includes six terabytes of storage space. The on-premises version requires more work from us. We have to use an agent or set up a server to run the backups. However, I think it is a good value for the price.

Which other solutions did I evaluate?

We evaluated Veeam Backup & Replication and other typical solutions. We happened to come across BDRSuite through a Google search. It sounded too good to be true, so I started with a trial. BDRSuite worked so well that we decided to use it.

What other advice do I have?

I give BDRSuite a ten out of ten.

We are the Managed Service Provider. We use Vembu to provide the service for us. We have multiple Remote Management tools that provide a backup option. Currently, we use the RMM for more robust customers who pay for our larger packages. We use them because it has worked out for us. For example, if they have a cloud presence, such as 365 or Google Workspace, then we will use them. If they only have workstations, then we will use our RMM. It really depends on how we sell to the customer and what they choose to have. But we manage all of this.

Organizations with a tight budget can use Vembu, an affordable backup and disaster recovery solution. However, they will need to have a technical point of contact on-site to manage the solution. This is because business people typically do not have the knowledge or skills to install, configure, or restore backups. For example, they may not know how to set up an AWS bucket. Having a technical point of contact on-site can help ensure that the solution is properly installed and configured and that backups are restored quickly and efficiently in the event of a disaster.

The maintenance is minimal. I simply check to make sure everything is running as expected.

For someone thinking about switching to Vembu but concerned about the cost of implementing the solution I would say, cost is not an issue. If we are talking to an MSP, I would recommend making a change. If we are talking to a business provider, the business is not the issue. The technical point of contact will be the issue. If they have the technical expertise, in other words, I would say go ahead and make the switch to Vembu. If they do not have the technical expertise, then the issue will be finding a technical point of contact who can input and push the change for them. Once they have added that in place, then I would say make the change. An organization can always have an expert set the solution up and then leave them to maintain Vembu on their own using the documentation. They can reserve tech support for any hypothetical issues. I would say that may be a good route for a budget-conscious person.

It is important to have a technical point of contact before trying to implement the solution for the first time.

Which deployment model are you using for this solution?

Private Cloud

If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?

Amazon Web Services (AWS)
Disclosure: PeerSpot contacted the reviewer to collect the review and to validate authenticity. The reviewer was referred by the vendor, but the review is not subject to editing or approval by the vendor. The reviewer's company has a business relationship with this vendor other than being a customer: Partner
PeerSpot user
Senior Full Stack JavaScript Developer at a hospitality company with 1,001-5,000 employees
Real User
Encrypts traffic when transferring it to its destination
Pros and Cons
  • "There is an option to back up a specific folder from a specific source, not the whole virtual machine."
  • "They can work on their cloud solution. In these days, the data becomes too much and you have to back up a lot of data to the site. They could offer cheaper storage to their clients with the cloud, making this a single source of truth solution. In our project, we are using two service providers: One who offers our storage and another who offers the software. If they work on their cloud solution and can offer their clients lower prices for this type of storage, this would be a really good improvement."

What is our primary use case?

Currently, we use Vembu for weekly backups of our virtual infrastructure and monthly backups for separate, confidential data.

We use it only with VMware.

How has it helped my organization?

If our country is hit by a meteor, I have secured data in another country on the other side of the world. Then, I can start the restore process immediately with this solution.

What is most valuable?

There is an option to back up a specific folder from a specific source, not the whole virtual machine. 

The encryption is a must in these days. You can't do anything without encryption of your traffic or data.

What needs improvement?

The compression is unusable in every scenario because the data that we backup is too different, according to each type. Therefore, the compression is not applicable everywhere. So, we don't use the compression at all.

They can work on their cloud solution. In these days, the data becomes too much and you have to back up a lot of data to the site. They could offer cheaper storage to their clients with the cloud, making this a single source of truth solution. In our project, we are using two service providers: One who offers our storage and another who offers the software. If they work on their cloud solution and can offer their clients lower prices for this type of storage, this would be a really good improvement.

What do I think about the stability of the solution?

It's pretty stable. We haven't had any issues with the software, like crashing or freezing.

What do I think about the scalability of the solution?

I don't have any of the reservations about the scalability because we currently use it on a single machine. 

We have about three users who are part of the IT department, including two senior administrators and me, as IT manager.

How are customer service and technical support?

Our account manager has provided us with great information and support. He is always on time. I haven't needed to wait more than two hours to read the answers to my questions.

Which solution did I use previously and why did I switch?

Three years ago, we started the project to duplicate our infrastructure in every single aspect and needed to create daily backups of our virtual machines.

We picked Vembu two years ago, but switched to another solution which comes with integrated backup for virtual machines. This year, we start another project, which is to create offsite backups somewhere in the world. There were some requirements: the backup storage to be encrypted, the transfer to be encrypted, and not be so expensive. So, I looked at Vembu and Vinchin again. We were only satisfied with this tool (Vembu) when we started talking about money, because it was cheaper and could easily encrypt our non-dedicated storage.

How was the initial setup?

The initial setup was as easy as one, two, three. I downloaded the software, then ran the application. They have a perfect documentation section on their website where you can find what you need: this tutorial.

Our deployment was about an hour.

We always start any project with a deployment strategy. This includes some type of testing. We go in with the result that we want and compare the software with our requirements. If it fits, then we start to reach the end result.

What was our ROI?

Currently, our whole offsite backup project, including Vembu, is about $500 per year to back up everything that we have. It is a lot of data, about 50 terabytes.

What's my experience with pricing, setup cost, and licensing?

I find the licensing model to be valuable. The payment model is done with a set price or per virtual machine, and it is also done annually or on a permanent basis. You can choose whichever licensing model you prefer.

For our company, the current price of Vembu against Veeam is a few times cheaper. In our infrastructure, if we picked Veeam, we would have to pay about $20,000 per year. Now, we are currently paying about $2,000 per year for Vembu. You can do the math. The price is great.

Money always matters, so it could be cheaper, but this is not realistic for the market.

Which other solutions did I evaluate?

When we started to look for this type of software, we had to choose between Veeam, Vembu, or Vinchin. Vinchin is a new player on the market. 

We integrated a service provide into our own solution. This is why I picked Vembu at first, because it can be integrated with a third-party service provider and was the only software able to be integrated into our solution. Vembu offers a cloud offsite service, which is a type of Vembu storage where you can store your backups if you don't have other options.

Vinchin is easier to use with simpler interfaces. However, when you read the features, because it is new software in the market, there were not some functions built-in, like encryption. Vembu encrypts the traffic when it transfers it to its destination. According to our Vinchin and Vembu comparison, Vembu is pretty complicated against Vinchin, but Vembu is easier to install and update.

Reasons why we went with Vembu:

  1. The price. 
  2. The integration option. 
  3. They offered a lot of additional features that we don't use currently, but you never know what you will need in the future.

What other advice do I have?

The software is currently satisfying our needs for us. We aren't using all of Vembu features at the moment.

We use data reservation in our offsite data backup.

It is compatible with almost everything that exists on the market. It's compatible with VMware and Hyper-V. With VMware, it works very well. We haven't had any issues so far. 

I would advise to try it and not to look at the prices of the top players on the market, though do look at alternative software. Sometimes, you need to try more than one or two solutions, then switch to whichever one is better. Pretty often, we speak to some not-so famous product or company to complete our approach.

I would rate the solution as a 10 out of 10.

Disclosure: PeerSpot contacted the reviewer to collect the review and to validate authenticity. The reviewer was referred by the vendor, but the review is not subject to editing or approval by the vendor.
PeerSpot user
BhavaniShanmugam - PeerSpot reviewer
BhavaniShanmugamProduct Analyst at Vembu Technologies
Vendor

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Buyer's Guide
Download our free BDRSuite Backup & Replication Report and get advice and tips from experienced pros sharing their opinions.
Updated: November 2024
Buyer's Guide
Download our free BDRSuite Backup & Replication Report and get advice and tips from experienced pros sharing their opinions.