Try our new research platform with insights from 80,000+ expert users
Cherwell Service Management Logo

Cherwell Service Management pros and cons

Vendor: Ivanti
3.6 out of 5
833 followers
Post review

Pros & Cons summary

Buyer's Guide

Get pricing advice, tips, use cases and valuable features from real users of this product.
Get the category report

Prominent pros & cons

PROS

Clear processes with transparent responsibilities enhance team efficiencies.
Dashboard and reporting functionalities are highly valued.
Integration features, orchestration features, and discovery tools are valuable and the platform is noted for its stability and scalability.
Problem management and change management are considered most valuable features.
All activities can be managed in one centralized location.

CONS

Stability in on-premises deployment could be improved.
Application service mapping, GRC, and SecOps need enhancement.
Service catalog and customer catalog are not user-friendly.
Shopping cart experience is poor; users go straight to the cart after submission without options to continue shopping or view overall cost.
Access is restricted to VPN connections only.
 

Cherwell Service Management Pros review quotes

Thobile Moeketsi - PeerSpot reviewer
Aug 5, 2022
All our activities are carried out in the one place.
BM
Feb 17, 2021
Its integration features, orchestration features, and discovery tools are the most valuable. It is also pretty stable, and it can be as scalable as you want.
Thobile Moeketsi - PeerSpot reviewer
Jan 26, 2020
The dashboard and the reporting functionality are the solution's most valuable features.
Find out what your peers are saying about Ivanti, ServiceNow, BMC and others in IT Service Management (ITSM). Updated: October 2024.
814,649 professionals have used our research since 2012.
GI
Dec 20, 2021
The most valuable features are problem management and change management.
it_user877374 - PeerSpot reviewer
May 23, 2018
Clear processes with transparent responsibilities led to more efficiencies within the teams.
 

Cherwell Service Management Cons review quotes

Thobile Moeketsi - PeerSpot reviewer
Aug 5, 2022
Access is only available if we're on VPN.
BM
Feb 17, 2021
Application service mapping, GRC, SecOps, and things like that need improvement.
Thobile Moeketsi - PeerSpot reviewer
Jan 26, 2020
The stability, specifically in the on-premises deployment model, could be improved.
Find out what your peers are saying about Ivanti, ServiceNow, BMC and others in IT Service Management (ITSM). Updated: October 2024.
814,649 professionals have used our research since 2012.
GI
Dec 20, 2021
Areas for improvement would be the service catalog and customer catalog, which is not very user-friendly. The shopping cart experience is also terrible - you submit and go straight to the cart, you can't continue shopping or see your overall cost.