Cisco Umbrella Reviews

We are service providers for all Cisco products.

We have contracted a couple of schools for a proof of concept for the customers who purchase Cisco Umbrella. We have also deployed it to virtual machines in the customer's environment.

We have also deployed Active Directory connectors, and we have directed the customer's traffic towards Cisco Umbrella and their DNS Service.

We have also monitored and provided a course for the customers.

This product can be used for DNS security. DNS security basically provides protection because Cisco thinks that 90% of the attacks come from DNS. So, they warn us that if customers protect the DNS, then they are 90% secure. 

Instead of resolving their domains through normal global DNS servers, this solution provides security.

Cisco Umbrella grades all of the domains that are present in its own grading and specifies which are malicious, which are whitelisted, which are not safe, which domains have recently been, and which show some spike in the graph that sometimes they come up and suddenly they go offline.

Cisco Umbrella is very flexible, and it does not show any kind of delay that someone is responding to their DNS server, outside of their network and outside of their environment.

I haven't found any issues related to latency or any other issue.

They have Umbrella Investigate, which uses machine learning and artificial intelligence algorithms to find malicious attacks in the domains.

There should be some sort of appliance for those customers who do not trust the cloud. Cisco Umbrella should introduce an on-premises device. 

Customers should have the ability to manage on-premises.

While support is provided, the response time could be faster.

I have been acquainted with Cisco Umbrella for two years.

We are providing the latest version.

Cisco Umbrella is scalable. We provide services to customers. We have some customers who have been using this solution for one and a half years.

I have contacted technical support. My experience is that it is a bit slow. The response is a bit slow, but they provide support.

People have many queries online. In terms of the support, they may be a bit delayed but ultimately the problem will be resolved.

Before Cisco Umbrella, there wasn't any security product.

There is a product called Infoblox, but I haven't used it.

The installation is pretty straightforward and it only took 10 minutes to deploy.

We require only one person for the deployment and the maintenance of this solution, who understands it technically.

We are system integrators and we do the implementation ourselves for our customers.

We will continue to sell this product.

I would recommend this solution to others who are interested in using it.

I would rate Cisco Umbrella a nine out of ten.

We have been working with the administration of the product as well as looking at various features of the product, such as locking of the URL. We have also been checking certain intelligence to see how it helps in maintaining security posture for the organization. In addition, we have also been looking at command and control, communication with other IPs, and early blocking of the DNS requests.

Overall, it is a very good solution. It is a simple solution and very easy to set up.

It should have a real-time malware classification engine. It should check the malware on the website. It would be good if it had a real-time malware check for the websites because currently, it just compares the DNS queries of the blacklist. 

It should also have malware control over file execution and the types of files that the users are allowed to download.

I have been working with this solution for over one and a half years.

Technical support is very good for the existing features, but they must incorporate more features in their solution, such as file execution blocking and real-time malware check.

The initial setup was very simple because it was just the installation of agents on the system, and it can communicate with the cloud easily. It didn't give me any problem.

The price should be slightly lower than the current price because if you look at the whole solution, it is simply a threat intelligence solution to block blacklisted things. The price should be lower looking at the features provided by the solution. The price isn't too high either, but it could be lower.

If you are looking to have a simpler solution that can easily prevent malicious threats, you can go for it. If you want to have a more general solution, for example, with control over file execution or real-time malware engine, you can go for a web security gateway. If you want to have a number of things integrated within a single solution, such as DLP, you should go for Forcepoint Security Gateway. Cisco Umbrella doesn't provide such a feature.

I would rate Cisco Umbrella a seven out of ten.

We use this solution to provide Dorel filtering and security for our WiFi environment. I'm the chief enterprise architect and we are customers of Cisco Umbrella. 

The security and access control features are the most valuable for us.

Improvements could be made with the user interface, it could be a little smoother and more intuitive.

I've been using this solution for two years. 

The solution is very stable.

I have scaled it in other companies and it scales very well. It's got a UV, it's got a decent user interface so once you go to Cisco training, they offer it when you buy the product so that if you are a small business looking for something like Umbrella, you can set it and forget it and it works. You can also tie it into your WiFi solution.

Tech support at Cisco is great. Not just for this project. I've been working with Cisco equipment and Cisco tech for 25 years now and I've never had a problem with them.

The initial setup was relatively straightforward. We had an implementation strategy and it wasn't particularly difficult.

In general, Umbrella is a competitive solution for small or large enterprise. It's never the cheapest, but it's always in the competition, at least in my experience. I would recommend the solution, there's no reason not to go there, depending on your specific situation, of course. 

I would rate this solution an eight out of 10. 

We are using this product for DNS security that is integrated with Active Directory. We are also using public DNS connectivity for the filtering of underlying threats.

What we like most is security and how easy it is to integrate with other appliances.

The different levels of security, such as backend security and internet security, need improvement.

In the next release, I would like to see the integration of VDI NSX with Cisco Umbrella.

We have been using the entire Cisco Solution for three years.

In the two years that I have been using this product, it has been stable. We have not had problems.

It's a scalable solution.

My experience with technical support is that when you open a case, you get better support. I ordered a part and was told that it was not available. When I opened a case, it was better.

In addition to Cisco Umbrella, we are using Cisco Firepower. 

We use the entire Cisco solution that includes Cisco Umbrella, Cisco AMP for Endpoint, and Cisco Firepower.

The initial setup is easy. It took a day to deploy.

We use the entire Cisco solution and we are happy with the product integration.

I would rate this solution a nine out of ten.

We use Cisco Umbrella for one of our customers, one of Jordan banks. We are using that on the gateways, on the cloud to secure our customer web traffic.

They are happy with the distribution because they know it's straight on the DNS. 

Cisco Umbrella uses the internet’s infrastructure to block malicious destinations before a connection is ever established. By delivering security from the cloud, it will save money and provide more effective security.

Umbrella stops threats over all ports and protocols—even direct-to-IP connections. Stop malware before it reaches your endpoints or network.

Even if devices become infected in other ways, Umbrella prevents connections to an attacker’s servers. Stop data exfiltration and execution of ransomware encryption

We would like to improve nothing in particular on Cisco Umbrella.  They are very good.

I have been using Cisco Umbrella for about two years.

Cisco Umbrella is stable. I have heard no complaints from my customers at all.

Cisco Umbrella is scalable.

Cisco support is one of the best, their response is very fast and they are very supportive.

Yes, we used Bluecoat ASG to block known Malwares.

usually, to complete Sandboxing solution (which used for unknown malwares), we used other solutions like Cisco Umbrella or Bluecoat ASG to block the known malwares on Web GW.

it was very straightforward.

We (BMB company which is a Cisco Gold partner) are familiar with such solution and implementation. 

I have no idea about cost.

No I did not.

On a scale from one to ten, I would rate this product a nine. No one's perfect. They are fine with the interface and the dashboard that they have released.

OpenDNS allows us to maintain low network resource overhead on our (relatively) small network. Intuitive, flexible web filtering controls also help us enforce compliance over logically separated networks at our school for teachers, students, and non-academic staff.

Given the small to medium scale of our network architecture, our current gateway/firewall DMZ infrastructure is specced too low, and our budget too limited to accommodate more fully featured security appliances. While some organisations may utilise higher specced security appliances with powerful software features available directly on the device including user management, granular IP filtering and more, we must make do with lower spec appliances.

Furthermore, while our network is based around a gigabit fibre core, we have seen bandwidth utilisation increase greatly over the past several years due to cloud hybridisation of our infrastructure (AWS, Google Nearline, et.al.), and as a result are currently stretching the performance limits of what our current hardware stack can do. Given these limitations, the granular control which OpenDNS provides us for Web Content Filtering, malware protection and data logging are crucial in filling gaps in our network security stance.

To add, we are also an educational institution. Our standards for compliance, both internal and external, can be quite strict. We are beholden to security and compliance standards enforced by the Government of Japan, its Ministry of Education, as well as internal compliance enforced by our own Business Administration department.
This is not to mention the sort of 'soft compliance' which comes from the families of our students regarding how we handle sensitive data and personal records.

It has been our experience that the following features available within OpenDNS have helped us meet compliance reporting requirements quite readily:

• Botnet Protection
• Malware Protection
• Internet-Scale Malware/Botnet Protection- Phishing Protection
• Stats and Logs

The management interface for these features is highly user friendly and it is simple and easy to make configuration changes on the fly. This is important to us as specific security policies can and do change on a weekly or even daily basis. The size of our department also dictates that we do not have any single engineer dedicated to network security (or even networking) and so it is crucial that each of our members have the ability to log in and manage this service when needed.

All in all, I can not recommend OpenDNS as a one-size-fits-all solution for security and compliance, especially for larger organisations. I can, however, strongly recommend that any Systems and Network Engineering team consider this product on its merits regardless of scope. Personally speaking, this tool has proven itself invaluable in allowing myself and my team to perform our duties efficiently and securely.

Because we have a small sysadmin team, the less time we need to devote to responding to threats, parsing data logs and putting out fires, the better. OpenDNS saves us time in this regard, as well as providing fast and easy configuration control.

Difficult to answer as we haven't yet pushed the outer limits of what this product can do.

Nonetheless, one thing to keep in mind when using OpenDNS is how it will interact with your internal network and DNS architecture. You run the risk of breaking any local subnet DNS lookups in a domain-bound enterprise environment. While this criticism can be applied to other third-party DNS providers, it is nonetheless one reason for withholding a perfect rating.

Additionally, OpenDNS will handle server caching differently than your local service provider. This can cause service slowdown or interruptions, and generally prevents OpenDNS from becoming the "one-size-fits-all" solution that some would like it to be.

Finally, although this has never posed a problem in our environment specifically, OpenDNS has been known to grab NXDOMAIN records and redirect traffic to their own internal ad pages. Some people may find this unethical; however, that might depend upon whether you are utilising paid or unpaid services from OpenDNS as well.

I have been using for over a year.

We currently have OpenDNS deployed across two sites providing coverage to more than 500 active clients. No problems so far. We will be further expanding this year and hope to leverage OpenDNS web filtering at our new sites as well.

On the rare occasions we have used it, technical support has been prompt and professional, if a bit lacking in personal touch.

Previous infrastructure relied on router/gateway-installed software for filtering and security. It simply isn't enough for a modern network, especially not one as complicated and security-conscious as education.

With a basic understanding of networking, implementation should be straightforward. For non-technical people, there is probably enough documentation floating around that basic configuration is possible for anybody motivated enough.

An in-house team implemented it.

Implementation was a no-brainer. We do recommend notifying and educating users in advance of implementation to avoid potential headaches caused by sudden changes to filtering policies and such.

ROI for OpenDNS: time saved, checkboxes ticked, and organizational leadership satisfied.

Get a quote! You also need to weigh any licensing costs against potential risk factors. (I.e., what is the potential cost factor of not implementing this or other solutions?) OpenDNS licensing structure and policy is generally straightforward and easy to understand. In our case, managing a network in use by students, many of them younger, necessitates certain compliance and security implementations not found in typical corporate environments.

Plan out your security coverage and filtering strategy in advance of purchasing and implementation. Think about what role you expect OpenDNS to fill in your security architecture. Do you have Layer 3 security in place? Where do your vulnerabilities lie and what threats can you expect to counter?

We have small, medium and enterprise customers.

Cisco Umbrella is a totally different solution. They are the first to come up with this idea of security. It's a totally new concept of security for everybody, for every time, real time, perfectionism. The browsing is great compared to other products. You will be protected by Cisco rather than other security solutions where you must first be rerouted and then they will start working on the domain rather than this. This couldn't be compared to any other solution.

I would like them to make some videos, practical videos, the kind with steps that people can use to learn and deploy.

You could say maybe two years or three years that we have been working with Cisco Umbrella.

Cisco Umbrella is very stable.

Cisco Umbrella is very scalable.

Cisco technical support is always fine.

A couple of clicks that we have had it up and running. Cisco requires more documentation regarding to the basic configurations. That is what I can say. I don't think I'm expecting it from Cisco's side.

You could say the price is a little bit high.

If you start to talk about it, it's a really interesting new kind of security product rather than other places before it. There is a place to come on to find a solution. So this is one of the easiest ways to avoid phishing attacks. This is one of the strong products. I would rate Cisco Umbrella at a nine on a scale of ten.

We primarily use the solution as cloud security for our branches. It protects us from direct internet outbreaks.

It makes for good flexibility. The solution is very easy to manage. We found the initial setup, for example, to be quite simple.

Easy to deploy.

Efficient protection on the DNS level and even higher. The sandboxing feature analyse and handle the complicated security risks.

The product can be pretty expensive.

I've been using the solution for two to three years at this point.

We haven't faced any issues. There aren't bugs or glitches. It doesn't crash or freeze. We find Cisco to be reliable.

We have a variety of customers. The number of users on each umbrella varies from one to a few thousand. Most companies may just have a few hundred users. It's basically suitable for companies of all sizes. It scales well, in that sense. 

The Cisco Umbrella IT operation resource needs are equal for a large and small company. (no need to hire more engineers or operators)

Overall, the scalability is excellent. It's quite flexible.

While I have been in touch with Cisco technical support in the past (and they've been quite good), for Umbrella, I find I don't need any support.

I've dealt with other products on a different scale. I'd say that Cisco Umbrella is far and away much better than the other cloud security products on the market.

The initial setup was not complex. It was pretty straightforward. We found it to be rather easy, from beginning to end.

The deployment times vary and depend on which Umbrella you use. However, we've found it should only take about a day to get up and running. An IT team can manage it. They don't necessarily need an integrator.

The solution doesn't really require too much maintenance. You probably wouldn't need a dedicated person to maintain it.

We are integrators ourselves, however, the initial setup is so straightforward, typically an in-house IT team can manage a setup.

The solution is costly. It doesn't come cheap. The licensing also comes with additional costs for extra services (such as sandboxing feature, L3/L4 firewall, etc...).

We are Cisco partners. We have a business relationship with them.

We use various types of Umbrella. 

I'd recommend the solution. It's one of the best on the market and it works well in different environments. It's also extremely easy to deploy.

Overall, on a scale from one to ten, I'd rate it at a nine.