Clarity SM Reviews

• Multitenancy does not require a standalone implementation per customer.
• Reporting and Dashboards are components which allow you to measure customer contracts.

• We can use the same installation for several and independent customers (multi-tenancy).
• ITIL processes.

I would like more flexibility on KPI and SLA definition.

I have used the product for 6+ years.

I did not encounter any stability issues.

I did not encounter any scalability issues.

I would give technical support a score of 6/10.

The high availability setup is more complex, but nothing special.

We evaluated ServiceNow.

It is a stable and good product, with several integrations and an interesting API.

We love the CMDB, it's a very good functionality. The whole ITO process is very well-defined. Problem management and SDF management are great features and really improve our day-to-day functions.

The software asset management is a feature for which we don't find the correct functionality. It's something we could potentially use, but it needs to be improved.

We've been using it for six years.

We don't have any problems. It's been very stable.

We are provisioning other clients in the platform, and it's scaled just fine for us.

We have a lot of experience with this type of software and manage on our own. We haven't needed to use technical support.

Last year, we looked at other solutions on the market and found some that were cheaper than CA. However, we decided to stay with CA because we already have a partnership with them.

Yes, but we decided to stick with CA because of our partnership and knowledge of the product.

CA is very good in both the implementation and operation phases. We've been very pleased.

Unique tool that can get data from any other tool, correlate, make complex formulas to calculate SLAs/KPIs, calculate penalty/bonus, alerts, dashboards, automatic reporting, unbeatable for SLM.

UI is not perfect, but maybe with Jaspersoft.

6 years