Commvault Cloud Reviews

We are using Commvault as our main backup software.

Commvault is very broad in its possibilities to keep the backup environment up and running.

What I like about Commvault is that it's very robust. When an interruption takes place due to an incident, the signaling and notification are very extensive. Usually, there is a good direction towards the solution if there is a problem. Commvault is very self-supporting and the software tries to solve any issues by itself.

There is a bit of an overkill in functionality, especially in the interface, when you decide to deploy all of the software. I'm talking specifically about the Java console, which is the one we are using because it has all of the features that Commvault has in it. With so many features, sometimes you cannot find what you are looking for in the interface and you have to dig into books online to find out how to solve an issue.

The web console is more organized than the Java console, although it lacks some features.

In the next release, I would like to see different options made available for hot versus cold data.

I have been using Commvault for six years.

We have not been in contact directly with Commvault for technical support. We have a partner who takes care of all of the issues if any Commvault intervention is needed.

We are currently working through what we need for disaster recovery in general, and Commvault already has a major place in that. However, there are several things that we do not currently use, so there may be an option to use more of it for that benefit. For example, the product supports archiving capability, which is something that we do not use at this time.

In summary, this is a good backup solution but considering my comments on the GUI, it is not perfect.

I would rate this solution an eight out of ten.

We are using this solution to backup our public and private cloud data. It is very compatible with all backup types and environments. It backs up our databases, as well as other systems such as email and files.

We are using a KVM system in our cloud, and this solution works very well with it.

With Commvault, we provided trusted environment to our customer and increased our incomes with new customers.

The Commvault Console is very good, as it is capable of archive and backup in the same system.

This solution is very successful at cross-platform replication. 

Virtual machines backup window in GUI is not user friendly. Some improvements should be done to better user experience.

We have been using this solution for about three years.

This is a very stable product, and in fact, one of the reasons that we choose this solution.

This is a scalable product.

We have been using it more frequently in the past three months, and we have ten companies as clients who are using it for their backups. I do not know how many users they have. We are planning to increase usage.

We have been using technical support, and the response time is very acceptable. We have had no problem with support for this solution.

We previously used Acronis as our backup solution in this company, but it is not a stable product. It fails as we need to restore a backup, and we needed a stable product. We also needed support for many different platforms. I had worked with this solution at my previous company six years ago and was familiar with it, which is why we choose it.

The initial setup of this solution is not complex, and it was not hard for me.

The deployment takes between two and three hours.

We deployed this solution in-house, with our experience. We have a backup team of five people who are in charge of deployment and maintenance, although the team consists of three main people. They are backup administrators and backup experts.

We did not evaluate other options before we switched to Commvault from Acronis.

This is a product that I recommend because it is stable and has good support. However, it still has some limitations and can be improved.

I would rate this solution a nine out of ten.

We have covered all our important applications by backup policy and ensure that application owners are aware, how data is backed up and what RPO is expected, as well as cost of such backup implementation.

A wide range of application-specific agents with very flexible options related to backup, recovery and data management.

Also, pretty we 

Mostly controls, visibility, cost allocation. Other general features like backup protection (via multiple copies), storage optimization (like compression/deduplication, tape refresh etc.) were in place before we switched to CommVault.

Previously, with versions 8 and 9 yes. But starting from version 10 there were no major issues.

In general, no. But some features like context indexing and searching have some limitations, which should be considered from the very beginning.

Customer Service:

I would rate at 9 out of 10. Customer service is arranged pretty well.

Technical Support:

Depends on the topic. Issues related to configuration are resolved in a timely manner by first-line support. But if something needs to be escalated to development, it's really hard to predict when the issue will be resolved, even having BCS. The only way here is to have Professional Service in place, which is not reasonable from a cost perspective. Though, at the stage of initial assessment, first-time deployment or analysis of bottlenecks and potential issues/risks in future, Professional Service is definitely makes sense.

Overall rating: eight out of 10.

Yes, we had different solutions across locations. The decision was made to unify the backup solution across our branches. CommVault was chosen based on multiple factors.

Initial setup is pretty straightforward. But further migrations required a lot of effort (like DR setup, migration to another major version, migration of major components (CS/MA) to another servers, etc.).

We implemented in-house. Vendor (partner actually) was engaged during assessment of our environment before major version upgrade. Professional Service was very valuable. Level of expertise was really impressive.

I cannot estimate ROI for backup/archive solutions.

Can't provide such advice. It highly depends on initial environment and estimated growth for year and more.

Definitely yes. I would not reveal other options we looked into but I believe everyone is aware of the top five backup solutions.

The primary use case of Commvault Complete Data Protection is purely to protect the data in the database.

With the use of the cloud, the solution is easy to learn. 

Commvault Complete Data Protection would benefit from improving their training resources. Some of the topics are very complex and are difficult to explain to our customers. The configurations are complex for users compared to other solutions. 

I have been using Commvault Complete Data Protection for four years.

This solution is stable. Every three months they perform maintenance and release the latest service.

We currently have approximately 30 customers that use Commvault Complete Data Protection. 

The initial setup of Commvault Complete is more complex when compared to some other products.

I would recommend Commvault Complete Data Protection to anyone who is considering implementing the solution into their organization.

Overall, I would rate the product an eight out of ten.

We deploy the solution on cloud and on-premises, but when we want to go on-premises, we need at least two servers, like CommServe and MediaAgent. Whereas we can use cloud from anywhere, like a web interface, without having a MediaAgent. Everything is flexible in the web console.

The solution could improve its security.

We have been using the solution for approximately eight months and are currently using the latest version.

The solution is stable.

The solution is scalable.

We have had a good experience with customer service and support. I rate them an eight out of ten.

Positive

The initial setup is straightforward. The setup timeframe depends on the bandwidth in the network and the gateway. First, we need to configure a gateway and then configure the endpoint as a physical server. There is only one endpoint, and there is no need to take a gateway or install it. Instead, you can configure it directly to the cloud.

We deployed the solution in-house.

The solution is expensive in comparison to similar solutions.

I rate the solution a nine out of ten.

Our primary use case for Commvault is to archive our files. It allows us to move images from temporary storage to permanent storage. Commvault moves everything from the source to the destination, with categorization of the image archive.

Archiving and storage are very good.

It's the leader in backup and archiving.

The solution needs higher availability.

Its competitor, Veeam, includes backup and replication in the same product. I don't know if Commvault has it or not, but they should if they don't.

Also, they should have a module for reporting and supervising, like Veeam. 

The solution is stable.

The pricing for the solution used to be very expensive, but over the last year or so it's been lowered. 

We use the on-premises deployment model.

Commvault is an industry leader. Also, the price is competitive with other solutions, like Veeam. In Morocco, all customers chose Veeam because it's very simple and also their price is not expensive. Now that Commvault has adjusted pricing, they are another solution that people should consider.

I would rate the solution seven out of ten.

It's for the file system backup, reel backup, and databases.

We have been using the solution for four years.

We have a physical server with actual machines, applications, and databases running on it. We do a daily backup on these.

In the VM, we have Live Recovery, Live Mount, and Live Sync.

We are happy with the stability.

We are happy with the scalability. We have 30 to 40 physical servers with 100 VMs. With this product, it is not about users, but about the amount of nodes utilized.

We will probably increase by two or three nodes in six months, depending on the requirements of our project.

We are very happy now with the technical support, as it is Indian. We previously had difficulty with the support being foreign.

We did not previously use another solution.

The implementation should be done by a certified Commvault engineer to avoid issues in the future.

We are waiting for the new version to come out.

• Single pane of management
• Policy driven backup

Cloud integration.

Training.

No.

No.

Good.

Complex.

Invest the time and resources to learn and develop your policies.