Commvault Cloud Reviews

The product is used purely for backup and restoration of data. A company can use the product if it needs to keep the sensitive data in its disk and cloud safe.

The 1-Touch recovery feature is helpful for all customers. If anything happens in the environment and a server shuts down, we can bring it back using the 1-Touch recovery feature. Commvault Backup & Recovery is simple compared to other products.

The stability of the tool could be improved. We were not able to take a secondary copy in Metallic on-premise. Some pharmaceutical customers keep their data on-premise so that they can maintain a copy on-premise if something happens to the cloud. Metallic does not provide an option to save a copy of data on-premises.

I have been using the solution for four years. I am using the latest version of the solution.

I rate the stability an eight and a half or nine out of ten.

It is scalable. We are providing services for 30 to 45 customers in our organization.

The support team is good. Whenever we raise tickets, the support team is available 24/7.

The initial setup is straightforward. As a beginner, I learned the entire deployment process in an hour. The entire configuration takes three to four hours to complete. The download takes 30 minutes. The installation is purely based on the network strength. If everything is good and we download the right package, the console can be deployed in three to four hours.

We need to download Media Kit from the console to deploy the solution. Then, we must extract it and download the entire software package. After that, we run a set of files from the downloaded package.

The solution is expensive, but it is worth the money. When we choose a good quality product, we must pay for it. We should not expect a good quality product at a lower price.

I have used versions 11.28 to 11.30. I have four years of experience in technical support. We should not think that the solution is expensive. It is worth the money. It is a worthy product. Overall, I rate the product a nine out of ten.

My company is the official distributor of Commvault in Indonesia. Our job is to implement it for our customers and I have installed it for a number of customers. They have various environments: Some are on-premises and some have a cloud environment, and some are using both as a hybrid solution, where they back up from on-premises to the cloud.

We have a Commvault instance within our company as well, and we use it for demos and to back up our environment, such as our VMware database, to the local data center. And we also back up to the cloud.

Commvault is very helpful to our customers and to our company because ransomware is a nightmare for any business. In some cases, our customers have been running their businesses online and they have experienced a ransomware attack. With Commvault they have been able to resolve the problem by restoring the data from Commvault.

Also, Commvault has an internal snapshot feature that we can use. That reduces the time involved by 10 times, compared to not using this feature.

The most valuable feature is Commvault's coverage. It has wide coverage to back up every data center environment. The product can back up OpenStack, OpenShift, and competitive solutions don't have this feature. Commvault can handle backing up any virtual workload or enterprise application.

The solution provides us with a single platform to move, manage, and recover data across on-premises, hybrid, and cloud locations. This is pretty important because our customers have unique architectures. Some only have an on-prem data center, and some only have things on the cloud, while in some cases our customers have both. In the latter case they have data on-premises, but they will also use the cloud for DR. Commvault makes it very simple, with its single management for backup of all environments. This is one of the things that makes it a very useful backup solution. We don't need to go with a different cloud backup solution. We can leverage one solution to back up all the environments.

Another strong feature of Commvault is that we can recover something to another platform. If we backup VMware, we can restore it to, say, Nutanix, or to AWS. This feature helps our customers to move a data center or from on-prem to the cloud. It is a very useful feature.

In addition, Commvault isn't locked in to one storage brand, like Hitachi or Pure Storage. This makes it a very good choice, allowing us to leverage any brand to be used as the backup storage.

The user interface is complicated for users, but for an engineer or backup operator, it is useful. Still, sometimes users feel that the management dashboard is complicated because they see all the features in the one dashboard. Sometimes users need a simple dashboard to manage the whole environment.

Commvault has two management dashboards. The first is the CommCell Console, which is Java-based, and the second is Command Center. We don't always find all the features we need in the Command Center and we need to go through the Java console, and sometimes features are only on the Java console. Sometimes we don't see what we need on both consoles. For example, we have to use Command Center to back up Oracle EBS, because it's not on the Java console. It would be useful if we had all the configuration features for setting things up in the Command Center, rather than having to go to the CommCell Console.

Also, sometimes, when restoring across platforms, we need more documentation from Commvault.

I have been using the Commvault solution for between three and four years.

The product is stable for backing up any kind of environment. But sometimes there's a problem with the deduplication. Sometimes the deduplication database is offline.

The scalability is different between software and an appliance. If we use an appliance it is simple to scale because we just add more nodes to expand the storage, the compute, or the backup performance. If we use software, we may need to do some manual setup. Adding more media agents can be complex, involving more configuration. Also, you don't have high availability with a software environment. You only get that with an appliance.

Technical support is very helpful. We just open the customer portal to open a case and the support is pretty good from Commvault.

Positive

It is very easy for us to follow the documentation to integrate Commvault and the storage network. Setting it up is very easy because the product runs on Windows. We just follow the documentation, making it pretty easy. We don't have to use the command line to set it up. It usually takes one and a half to two hours to deploy this product.

Some of our customers say that Commvault is a very expensive solution, but Commvault has many features that the competitors don't have. It is not a good choice for a small or medium business, but it is a good choice for enterprise businesses.

We have a backup storage sizer, so we know the amount of storage needed. If the backup storage is too large, we can resize the policy and size the backup volumes and adjust the licensing scheme.

I have used other products like Veritas and Rubrik. Commvault is better than the others because it has fast research and development. There are features available with Commvault that the competitors don't have. But Rubrik is very simple when it comes to management, compared to Commvault.

Overall, Commvault has a strong solution with strong features. The problem with it is the management consoles. We need both of them to operate the product. Also, sometimes the pricing is an issue as it can be very expensive compared to other solutions.

Most of our clients have an on-premise environment. They are traditional environments, but they are slowly starting to use the cloud for IT solutions and services. Lately, we've been shifting some workloads to the cloud and using the product there. It's been a slow transition, but we are doing it. We are partners in the Latin American region, so we are trying to find the best fit for every customer and recommend different backup solutions depending on the client. Some are easier to install but lack certain features. 

Commvault has a large customer base in the enterprise segment, so it provides a complete recovery solution for our largest clients. That's the way we use the product. We focus on enterprise solutions in large companies in Columbia and the South American and Latin American region. Commvault has a strong track record protecting the integrity of workloads, and it has many different features needed in the corporate environment. We have various technologies that need to be backed up and protected. In that sense, Commvault is a comprehensive solution.

No other vendor has such a wide range of solutions, including traditional on-premises workloads, cyber cloud members, and cloud links. All of those features are comprehensive enough to be considered for the largest client. 

The ability to manage and recover data across platforms and deployments is what we look for in a solution. Technologies are getting more complex all the time. We're seeing the emergence of different technology, including support for containers and various cloud services. These new technologies pose challenges for the backup environment. 

In the past, we only needed to back up specific databases and certain network tasks. The data is much more extended, and the interactions among different technologies and services are more complicated, so data protection is more complex. So, in this context, it's vital for a product to offer that kind of experience for us. I think that it's what the customers are looking for in this ever-growing and ever-complex environment.

One of the critical strategies to deal with risk is having an air-gapped copy of the data. In that context, tech solutions and object storage solutions help us to cope with that. So in that sense, Commvault is not different from any other solution that already offers those kinds of air-gapped copies. It helps manage a lot of different storage media and mix up all the storage media that we have so the cost of data matches the cost of the storage solution we are using. It makes no sense to store completely cold data in fast media. That is costly. Commvault has a wide range of support for storage solutions. It comes down to planning. You have to plan where you're going to put every inch of data. Then you're going to put it in the best layer possible depending on whether the information is cold or hot.

Commvault's Command Center is one of the best solutions out there. You can rely on Commvault solutions for the most complex and most demanding environments. It can meet the requirements of many Fortune 500 companies. It's great for companies that need a robust solution flexible enough to cope with all kinds of environments and technologies. 

Commvault offers broad coverage by helping us identify unprotected workloads. It helps us get to the point where we have a complete picture of the environment. I think that's a pretty good feature, and it allows us to have a good overview of our protection environment and what workloads are protected and which are not. It's one of the essentials out there for that. 

When it comes to recovery, Commvault is undeniably one of the best technologies out there. It's got all the different granularity levels that a business requires to get your information back to production. For example, we have their commission discovery, individual items recovery, mailbox recovery, databases, and different tables. Some databases can be recovered individually. This level of granularity enables us to get the most value out of the product.

Commvault is complex even if the product has comprehensive solutions and covers pretty much every technology out there. There's no unified way to manage all of the products on one single console. There are different things that you need to look for to have comprehensive management of the whole environment. I think that's not one of Commvault's strong suits. 

Also, even though I think the user interface might improve the manageability of the solution, it can be complex in some cases. You need a lot of experience and different touchpoints to get through environmental management, and it's not a comprehensive or unified solution for that. 

Commvault is also a solution that requires a lot of time. It demands a lot of time from administrators and requires an administrator to manage it almost full-time. But in this case, it's not a hindrance. While it isn't the easiest product to use, it's one of the most likable ones. It offers a lot of different options and the breadth of support that it has. I think it's just a compromise that you make. In this case, you get flexibility, great support, and a high-quality product, but you lose some in terms of administration. 

We've been using Commvault for about five years now. When we started, we were just customers, but now we are Commvault managers and consultants. 

It's a completely stable solution. We haven't had any problems with the software that make implementation a problem or prevent us from using the product effectively.

Commvault's scalability is unmatched. Very few competitors have the scalability that Commvault offers. IBM and Veritas might come close, but there are no other solutions that can grow to accommodate enormous environments. So we have to rethink or mix up different backup solutions and technologies. With Commvault, you can do it for either large environments or medium-sized environments as well.

I rate Commvault support 10 out of 10. The members of the support team are knowledgeable. They know their product well and are eager to help. Overall, it's a great customer experience. It's a deciding factor that makes customers and clients renew their licenses in a few years. You can buy a product, but you're only going to stay with it because of its quality and customer support. The support is outstanding in this case.

We've mainly contacted support to get best practices, implementation recommendations, and suggestions about operating the product. But we haven't faced any challenging problems that we couldn't tackle. The documentation has been pretty solid, too. 

Positive

Early in the process, it takes a long time to get things right and make things do what they are supposed to do based on best practices. Sometimes it takes a lot of time to do it, but it's ultimately worth it. If you put in a few more weeks to get the product implemented properly, it's going to pay off down the road. You'll see some cost savings and it will save you some effort in the future. So I think it's best to do an excellent job at first.

The savings we've realized from deploying Commvault could be around $100,000 to $300,000, including storage space, rack space, and energy charges. That's a total cost of ownership analysis.

Sometimes Commvault can be costly. On the other hand, you need to consider other use cases, verticals, and segments in the market, not just the price. But I think that those are the disadvantages of the factory features that have some room for improvement. The product is excellent.

The cost of implementing or supporting Commvault can be high. You need to pay attention to the licensing. It's imperative to do careful planning regarding the workflows you will support, and which kinds of solutions or vehicles you're going to deploy because there could be some surprises down the road. 

I think that's one of the main weaknesses of the product: it might be costlier than the competition. Of course, it's not always the case, but sometimes it could be pricier than the competition. That can sometimes be a barrier to implementing the product in certain regions and specific verticals or certain kinds of customers that are very cost-sensitive. Lowering the price is essential for Commvault to gain traction in other segments, and we have traditional companies reducing their prices. It would be good to see them more in an FNB environment, but the costs are too high for some customers.

We were looking for a solution with a breadth of support for heterogeneous workloads, so we considered solutions from different vendors, like IBM and Veritas. We also have a good relationship with IBM, but we thought their solution was somewhat archaic. It didn't have support for the latest technologies and platforms like Commvault.

Using the traditional client-server, those solutions couldn't match the amount of support Commvault offers. It was the perfect match for what we were looking for. One of the key features that led us to Commvault was its elasticity. It gives us the flexibility to run different workloads on the cloud or on-premise and to have them all protected within one technological stack. We're confident in the product because it's a comprehensive solution covering old-fashioned technologies and the newer ones. Every month there is new support for new features and new workloads. We're consistently surprised at the rate of innovation and the support that Commvault is putting into the product.

I rate Commvault nine out of 10. One recommendation I have for people considering Commvault is to explore all of the features the product offers. It has many features that aren't explored because of a lack of time or knowledge. I would invite all prospective customers to evaluate the whole breadth of functionality and suggest that they seek the assistance of a qualified implementation team. Do careful planning before implementing the product.

Isolating and segmenting storage targets from public networks to mitigate lateral moving threats can be difficult with Commvault. It takes thorough and detailed planning. You need to have careful planning before taking on implementation efforts. It's crucial to carefully consider where you're going to deploy and how you're going to divide the various segments of the product into different solutions so that you can comply with your business requirements.

Commvault might be challenging to deploy sometimes, and you need knowledgeable people to operate it. That doesn't mean it's going to be a failure. When the people are prepared and have skilled implementers, the product is a success from every point of view. So you have to be careful.

On balance, it is the most comprehensive solution in the market, with the ability to handle all kinds of applications, databases, and virtual workloads. Commvault's portfolio has a great breadth and depth in terms of quantity and quality of supported solutions. For example, Commvault is now supported on the cloud. The ability to mail snapshots back is one of Commvault, which has protection for all those workloads. Some of the competitors have just started to gain traction in this area, but Commvault has been doing it for several years.

We prefer Commvault because they are backup agents who have a vision about what we can do with applicable backup solutions. I have one solution with five local backups and remote backups between the five. First-line core backup and synthetic full backup for applications. These are our policies and logic to access the files and take over or restore files.

The main differentiator here is that Commvault has many features. You'll have to explore these features to gain knowledge about them, or you wouldn't know it's there.

Commvault's many features can be explored to get more value from more solutions.

The implementation is very difficult and should be improved and made easier. There are many features to explore to create more value from more solutions.

We want to do a course and explore the possibility of obtaining certification. This will help us gain a more comprehensive understanding to create solutions more efficiently. The most important thing for me is to have more courses and more possibilities to receive online certifications.

I have been using Commvault for a few weeks.

Commvault is stable but more difficult to understand without the technical specifications.

The initial setup is complex. I tested Commvault, investigated options, and checked that I had the right conditions to install. It took a lot of effort and two people to install it. It took us about two months to install Commvault.

I used documentation provided by Commvault and visited some forms, but I mainly used documentation from Commvault.

Another IT professional and I installed it in-house. We did it by following the documentation step by step, and some steps were more difficult than others.

I would recommend Commvault to potential users. I'm satisfied with this solution.

On a scale from one to ten, I would give Commvault a ten.

We are using Commvault to protect some of our workloads in the public cloud. We are using it in AWS SAM and Office 365. 

Scalability, as well as stability, are a couple of important parts of this solution.

This product is overly complex to operate and run.

The price of this solution could be lower.

We have been working with Commvault for about 18 months.

From a stability point of view, it is very good.

It's extremely scalable. It's used across the coalition control team and the cloud team, so there are a couple of dozen administrators. We are running a great deal more than that in the backend systems.

The technical support is pretty good.

We used Spectrum Protect or Tivoli Storage Manager for quite a few years.

The initial setup looked complex so we contracted Commvault to do it.

Commault completed the deployment but even they had issues, particularly with getting Office 365 operating correctly. Their professional services were the ones who deployed it.

One of the issues with backup vendors is that they overprice, or overvalue their products.

We are looking at Metallic as an alternative because Commvault is a good product but it is a bit complex.

Overall, this is a good product and very capable. That said, my advice for anybody who is considering it is to make sure that it fits your purpose. If you can make do with a simpler product then choose a simpler product.

I would rate this solution a seven out of ten.

We have it in our data center, and it's primarily used for our servers. We take backups of the data to protect ourselves. If by mistake we delete some data from the primary storage, we can restore the data from the backup.

For the last six months, we have been providing a graphical user interface for our customers for Commvault so they can, themselves, restore files and folders.

They are evolving. Any time we encounter a problem, an issue, we have a good relation with the development of Commvault, and they work tightly with us together to solve the problem. The fix then becomes available in the new service pack.

It's an enterprise product. It's a stable product. We have good support. Almost all databases are in the scope. I can't really say anything bad about it. It’s a good, stable product.

You need quite a lot of human resources to maintain a Commvault environment, to keep it operational. Also, it would be nice to if there were an easier way set up some Commvault components.

I don't know exactly when they came out with the new HTML interface because, until then, the interface was a based on Java. The HTML interface is a remarkable improvement. However, there are still some features that are not available in that interface that are available in the Java console, but I'm sure that will come with time.

Another issue that comes to mind, that we have to pay attention to is, when a new service pack or hotfix comes out, it can happen that something that was working before does not work anymore. We really have to test it in our lab, before we are 100 percent sure we can introduce it in production and be 100 percent sure that everything still works that was working before.

Stability is okay.

The new HyperScale solution from Commvault is a scale-out solution. We are not using it yet. One month ago, we did a book with the scale-out solution, so we do not have much experience with it. I expect a lot from it.

I'm not on the operational team, but what I hear from colleagues is that they are quite happy with the support. We have a good relationship with them.

Commvault is certainly a vendor that you have to take into consideration if you are looking into a backup solution. It’s worthwhile to have a look at it.

The most important criteria when selecting a vendor are cost and, perhaps, new features that Commvault maybe doesn't have, like backups to public clouds, for instance. But the primary factor is the cost.

I would rate Commvault at eight out of 10 due to the stability, our relationship with the development team, and the quality of their backup of their solution.

Our primary use case is for backups. We are customers of Commvault and I'm a senior IT administrator.

Real-time synchronization is a good feature.

This is not a very high standard product. 

I've been using this solution for three years. 

The solution is not very stable. 

The technical support is below average. 

We had many issues so the deployment took around three months. We had two IT admins carrying out the implementation. 

I rate this solution four out of 10. 

I'm using the backup email feature with the hypervisor backup on VMware. I'm also working with different databases.

The initial setup is pretty straightforward.

The solution is very stable and offers a good level of performance. 

The product can scale if a company needs it to.

We've noticed that technical support has recently gotten much better.

We've had issues with the solution not restoring certain environments. There also issues we find when we want to restore, for example, a cloud environment.

The product could be more convenient in terms of working with different solutions and having more integration between the different products in the market. It really should integrate better with, for example, VMware or Nutanix or Hyper-V. It would be really, really helpful if that were the case.

I've dealt with the solution for the last three years or so.

The product has been stable. There are no bugs or glitches. So far, it doesn't crash or freeze. It's reliable and the performance is good.

The product can scale if a company needs it to. It does have the potential to expand as needed.

In our company, we have about 1,300 people using it.

When I started to work with Commvault product, it wasn't very good, however, there has been a huge development in service. Their support is now working fine. They're much more helpful and professional. They've come a long way. We're satisfied with the progress they've made. 

I have also worked with other products, such as NetBackup and Veeam.

The pricing is a place where they all vary. While Commvault is cheaper than Veeam, it's more expensive than NetBackup. 

The initial setup is not overly difficult or complex. It's simple. It's straightforward.

I'm unsure as to how many people are required to maintain the solution. It's not an aspect of the product that falls under my responsibility.

The solution isn't the cheapest. It's also not the most expensive. It's basically somewhere in the middle. However, it's a fine price. It's what you would expect to pay for a full solution. That said, for some environments, it could be considered a bit expensive.

We are resellers.

I would advise those considering the solution, that, if they use it in conjunction with Nutanix, there may be some limitations. You can't back up, for example, on Nutanix and restore things to Veeam or other environments.

That said, we're mostly satisfied with the solution. I'd rate the product at an eight out of ten.