Commvault Cloud Reviews

We use Commvault Complete Data Protection as an enterprise data backup solution. Previously, we used it for databases, but nowadays, we primarily use it for our servers and user data.

The functionality of Commvault Complete Data Protection is similar to that of other enterprise backup solutions, so there's not much benefit from it when you compare it with its competitors, except for the cost. Commvault Complete Data Protection is more affordable than my company's previous solution, Veritas NetBackup.

What I found most valuable in Commvault Complete Data Protection is its deduplication technique, mainly because the solution has the highest deduplication ratio, giving you higher storage capacity.

Commvault Complete Data Protection meets market standards, but an area for improvement is its licensing model because everyone else offers the subscription-based model nowadays. At the same time, Commvault still has the traditional license model, where you must buy a set of licenses.

For example, you must purchase one hundred licenses if you're backing up one hundred virtual machines. At the same time, other players offer a pay-as-you-go subscription model, which means if you use one hundred this month, you'll pay for one hundred, and if you use thirty next month, you'll pay for thirty. With Commvault Complete Data Protection, on the other hand, you pay for one hundred licenses even if you only use fifty virtual machines, so the licensing model needs improvement.

I've been working with Commvault Complete Data Protection for a few years.

Commvault Complete Data Protection is a stable solution. Still, there was one case when the media server was rebooted because of a hardware problem, and then Commvault Complete Data Protection also ran into issues with the internal database. Otherwise, it is good in terms of stability. There was no major problem with the solution.

Commvault Complete Data Protection is scalable. My company was able to scale it when it had a media server problem, particularly storage issues.

The company quickly added disk libraries to the server, particularly disk expansion units. You can add additional media servers. It can be physical or virtual, or you can add a virtual machine from the cloud as a media server. Commvault Complete Data Protection is easy to scale.

My company receives good Commvault Complete Data Protection support from the reseller, which provides first-level support when my company experiences any issues. If the reseller cannot solve the problems, that's when Commvault support steps in. Commvault support is pretty good and responds very quickly.

We used Veritas NetBackup before but switched to Commvault Complete Data Protection because the costs associated with Veritas NetBackup were higher than the cost of Commvault Complete Data Protection. Veritas NetBackup had similar functionalities but had a higher price.

The initial setup for Commvault Complete Data Protection was straightforward.

Commvault Complete Data Protection has master and media server models, so my company prepared two on-premise machines, one for the master server and one for the media server, according to Commvault specifications.

You had to click, click, and click to install Commvault Complete Data Protection, then install the master and media servers. The company's environment is mainly on a virtual infrastructure, so it just had to add the vCenter into Commvault Complete Data Protection to explore every offshore machine under that vCenter. The installation process was pretty easy.

The reseller implemented Commvault Complete Data Protection for my company because the company's purchase from that specific reseller includes installation services.

We do have a great ROI from Commvault Complete Data Protection.

I cannot give the exact pricing for Commvault Complete Data Protection because I was not involved in the purchasing process. Still, my company purchased through a reseller, so the pricing may differ.

I'm using the latest version of Commvault Complete Data Protection.

The vendor provides maintenance for Commvault Complete Data Protection, and support-wise, it's good, and the maintenance is easy.

My company has a small IT team, so it's mostly people from the IT team who have access to the solution. The IT team manages it. Regarding backup, every employee's data goes into Commvault Complete Data Protection, but four to five people access and use the solution.

Suppose anybody asks me about wanting to start using Commvault Complete Data Protection. In that case, I will say go for it because the solution is good and functions like any other backup tool, such as Veritas NetBackup.

My rating for Commvault Complete Data Protection is eight out of ten. It's a good solution.

I am a certified administrator with Commvault. 

Commvault is used for recovery and disaster recovery. I configure HyperScale for my clients in Brazil.

The most valuable features of Commvault Hyperscale X are the full responsibilities inclined in conversion with high responsibility rates.

Overall, the support, pricing, and interface are all good.

The solution requires improvement with its connection and bandwidth.

I have been using Commvault HyperScale X for five years.

I would rate Commvault Hyperscale X a nine out of ten.

Our customers use all the Commvault modules related to data backup and protection.

From a real-life experience, I can say it cut down the time our customers spent on backup tasks by about 60 percent. 

We specialize in Commvault and IntelliSnap. Commvault covers all our customers' backup needs in one system, and they have complete control over their Snapshot backups. Snapshots are important to our customers because of the size of their data sets. Data has become so big in recent years that traditional backup methods are no longer helpful. Commvault's interface gets more user-friendly with each version. Our customers really like it.

Commvault offers a lot of visibility into the data, which is something that adds great value to the solution. Its ability to work across cloud and on-premises environments are essential for us because our customers have mixed environments, and they want a single interface for managing data protection. 

It also provides broad coverage by helping our customers identify unprotected workloads, which is helpful for customers with mixed and complex environments. Our enterprise customers often have systems from various manufacturers, or they've created silos that are connected through their protection system. I also know that Commvault has an excellent anti-ransomware feature, but I don't have any hands-on experience with it.

I've been using Commvault for seven years.

Commvault is very stable and mature.

Scalability was also not an issue. Every time we needed to scale the system for a customer, we could do it easily. On average, our clients are working with around 500 terabytes, and they're doing thousands of backup jobs on a daily basis.

I had no complaints, but I sometimes felt we needed more direct access to support instead of going through emails and an automated system. During emergencies, I would like to be able to pick up the phone and talk to somebody directly. Overall, I rate Commvault support eight out of 10. 

Positive

Setting up Commvault was somewhat complex for the implementations we did. A lot of preparation went into setting up the hardware that would support CommVault and also the network. In total, it took us about three working days.

I have a little experience with Veeam, and that's about it. I've also worked with a few legacy products that might not exist anymore. One was called NetVault, I believe, or something like that. So far, I feel like CommVault is more of an enterprise solution.

I rate Commvault 10 out of 10. It's full of features. Commvault is a rich system that might scare somebody the first time they see it because it feels so huge. There are thousands of options. On the other hand, if you understand the architecture and the logic behind it, it's the perfect way to do whatever you need. Because there are so many options, you will definitely find a way to address your needs. Everything is supported, and there is nothing it cannot do.

We now have the capability to recover a virtual machine without relying on the NFS system, but instead are able to use certain features provided by Commvault. This is why we've opted for Commvault over other technologies.

They could work on the implementation of the features.

We will be using Commvault Backup & Recovery for the next 3 years.

Every three years, we require server updates to either embrace new technologies or enhance our existing technology stack. Therefore, our approach involves reevaluating and refreshing our infrastructure every three years, so we can’t comment on this solution as we have started fresh.

We usually interact with integrators, however if the issue is complex, we refer to technicians for further support and guidance

We are consistently exploring new solutions for our systems, and each solution must align with our server requirements and other objectives. Our timing is also a key consideration, as we operate on a three-year cycle. We have worked with SAP, Oracle, and Cisco.

The installation is complex.

I can’t fully endorse it, because it depends on the final use of the customer. I would conservatively, rate it an eight out of ten. 

The solution is used as a backup for Office 365 workloads.

Pricing and functionality can be improved. The way to configure is not as simple as the configuration itself, nor is adding users within the backup scope.

I have been using Metallic for more than three years. I am an end user. I am using the solution's latest version of the solution in my organization.

The solution's stability is excellent.

The solution is scalable. 

Also, it is used by 380 users.

I rate the solution's scalability a nine out of ten.

The customer support is not good. There should be fast responsiveness and more proficiency when solving the issues or when helping solve any issues. I rate customer support a six out of ten.

Neutral

Some configurations could have been simpler, and the recommendations could have been more precise in allowing only certain users to be included in the backup scope. We could use group membership. Based on the user's group membership, they would be included in the backup scope. It's pretty simple, so if a user belongs to Group A, they will be included in the backup scope, and if not, then they won't be.

The deployment took two days, and one engineer was required for it. If you refer to maintenance as the procedures to test the restore and the options or directions, there's something else.

The solution is expensive. The subscription is based on a monthly basis. There are additional costs that vary depending on the size of the backup.

What we had before was that each user needs to be licensed. We purchase the required number of licenses and are priced accordingly per license. This pricing is independent of the backup data. Now, Metallic has changed, and the pricing is either per user or per license, in addition to the amount of backed-up data.

It supports SharePoint Online, OneDrive, and other services.

Overall, I rate the solution a seven out of ten.

Commvault Complete Data Protection has scale-out hardware. It allows you to build hardware when running out of capacity or performance is degraded. You can scale the entire hardware by adding servers. The data can be distributed across all these nodes and is resilient across single or multiple node failures. In comparison, Dell EMC does not have a scale-up platform for the backup.

With Commvault Complete Data Protection, we have a scale of backup positions because we don't know if our backups or workloads may increase. With Commvault Complete Data Protection, we don't have to worry about running out of capacity or buying other hardware. The solution also has active applications between two sites that the Dell EMC network does not have. With Commvault Complete Data Protection, you can have a high-level backup server down on one site, all your backup catalogues can be replicated to another site, and you can bring the backup server from the second site in just a few seconds.

The Commvault Complete Data Protection interface is straightforward to use.

There could be improvements to the backup failures. The backup is critical because if we lose even one day of backup, it is not good. Backup failures typically happen because all end devices are prone to failures. But when failures occur, we have a long window to fix them. We usually don't need support to fix it, but I engage support if required. I can fix about eighty percent of the failures.

Commvault should implement documentation or knowledge-based articles to assist. Customers can then efficiently utilize them and fix the failures themselves. Calling support takes time, and we don't know if the SLA will be breached while waiting. So vendors should document the failures for visibility, and we can quickly fix them ourselves.

They can also improve the bugs. They have security measures for ransomware, but the bugs should be fixed. In addition, before getting a new product, the area managers always sell their product and treat us with respect and dignity, but when the product is onboarded and live, they do not engage with us in the same way. They only engage with us when there is a problem.

We have been using this solution for eight months. We've moved 65 Microsoft workload backups to Commvault Metallic from Commvault Complete Data Protection. Still, Commvault Metallic is inconsistent because they are working on optimizing it and enhancing it monthly. We haven't had exposure for on-premises, but we'll get it in eight to ten months for Commvault Complete Data Protection.

We were doing a comparative study on Veritas, Commvault and Veeam, the leading enterprise backup solution providers. They have a single panel interface where you can manage both the on-premises workflows and the cloud, and you can migrate between them and vice versa to any storage. In comparison, Dell EMC networks are lacking, and they are still legacy solutions. They don't have the integration of their on-premise workloads to the cloud or send the cloud workloads to on-premises. They also can't manage them through a single interface. Based on this study, Commvault Complete Data Protection is the best.

I rate this solution a nine out of ten. The product is really good. Commvault has wonderful security features like backup and recovery features. Other solutions have their methodology for backing up and storing data in the target disk. Commvault is very good; in most cases, they are better than Veeam. There are similarities regarding backup, recording methodology, incorporating cloud workloads and integrating cloud with on-premises but storage matters with these solutions. If you prioritize your hardware, Commvault is a good choice.

We use Commvault to backup our cloud environment.

Commvault is a disaster and recovery software and since it is automated it does not require much attention.

Commvault is very simple to use and it is automated.

I have been using Commvault for approximately nine months.

Commvault has been stable in our usage.

Commvault has tremendous scalability.

We do not have plans to increase the usage of the solution.

We have not needed to use the support.

We have not used a previous solution.

The initial installation is straightforward and took approximately two days. However, the process could be more simple.

We have four people in my organization using the solution. 

We did the implementation in-house.

We have two staff for maintenance and support for the solution.

The license is paid on an annual basis and the price is reasonable.

We evaluated Veeam but we choose Commvault because they catered to us as a very small company.

I rate Commvault an eight out of ten.

We provide our clients with this solution. Most of my customers use Commvault as a backup solution only.

This solution solves a lot of issues for the customers. Other solutions, such as EMC, offer an entire set of software products as part of the solution, whereas Commvault offers everything in one software application. This makes it very easy to replace competing backup solutions.

Secondly, the solution does not restrict our customers in terms of backup infrastructure. They can go and buy appliances from different partners, such as NetApp. Competing solutions are more strict with respect to the backup infrastructure, and customers don't like it. With an enterprise-level customer, you can imagine how the backup infrastructure costs grow.

The most valuable feature is the backup functionality. This solution is very good for server application backup, backing up laptops, desktops, file shares, etc. The architecture is well suited for it.

The highlight of the solution is the licensing. This is a one-window solution where you don't need to purchase different products. If you compare this to Veritas, they have different solutions such as Backup Exec, and NetBackup for servers. In Commvault, it's single product management.

The backup appliance makes it very easy for the customer to plan for future growth.

The database architecture of Commvault does not require you to have a particular database for different kinds of workloads. For example, the server, desktop, and laptop use a single, global application database. You don't have to create a different database and don't need to expand your backup infrastructure altogether.

From the perspective of the enterprise cloud archiving software, it does not resolve all of the data solutions that the customers are expecting. It works, but it is not up to the mark. They still need some time to improve the archiving and offer it within the single console management. We do not pitch the Commvault archiving solution to our customers. If they ask for it due to reasons of legality or compliance then we can supply it, but we prefer not to offer the Commvault archiving solution.

We did a POC with one of our customers who is archiving more than fifty thousand email accounts, all over the world, on a daily basis, and Commvault failed miserably. It was not able to provide that kind of performance. It can be good for up to three hundred user mailboxes, but not more than that.

The stability of this product, as a whole, needs to be improved to compete with archiving solutions such as Enterprise Vault.

Support for this product needs to be improved because I have seen a couple of cases where it is taking more than the required time to solve issues.

The documentation is not up to the mark. They need to improve their support documentation because it is a little bit weak.

They need to expand more into private, hybrid, and public cloud systems. They need to be even more open than they are now with respect to integrating with public cloud systems. Cloud is the platform that system integrators are now selling, so it is important to have that support.

Between two and three years.

The backup performance and management are ok. However, when something is not working, it is probably fifty percent due to product immaturity.

The scalability of this solution is fine. It is much more scalable and flexible than everything else in the market. It is the one thing that they are good at. There is no doubt that they have simplified the licensing and purchasing model.

One of our enterprise-level customers for this solution is a very large telecom. They have lots of users. There are different databases and applications including Oracle, their ERP solution, Financial Suite, Greenplum, their CRM, filesharing services, and others. They also have a heterogeneous environment that includes Linux, Unix, Solaris, and Windows. There is also virtualization using VMware and Oracle virtual machines. Commvault is the only software that they have for performing backups, so they are one hundred percent reliant on it.

I do not have direct contact with technical support, so to be fair, my opinion is based on everything that I hear from the implementation team. In this context, I feel that the support for this solution, overall, needs improvement.

The documentation is weak, and they need to improve their support portal. They should be aware of the known issues in the market and address them. In general, their support needs improving.

Our large telecom client switched to the Commvault solution because of both cost and complexity. This product provides them with a simplified, unified solution. What they used previously was a set of several solutions. There were different backup solutions for the different platforms, desktops were backed up separately, there was different hardware to store it, and there was another tool for regulatory compliance. Each task used a different software application, and by implementing Commvault it brought everything into one solution and solved all of their problems.

The initial setup is straightforward. However, issues do not start at the initial setup stage. Once the environment is set up and you are going to take the backup job, pushing the enterprise policies, then problems can arise. It may be because of the backend infrastructure or the network, or something else. Whatever the issue, it is at this point where our customers sometimes need better support.

When it comes to the implementation and deployment, from day one until the backup process begins, it should not take more than one week. This is for a new system.

The deployment time for our enterprise-level, telecom customer was longer than average, in part because they already had an existing backup solution and they had to migrate to Commvault. It needed to be planned and implemented gradually, which required some cutoff dates. From start to finish, including streamlining the documentation and handing over everything, it took approximately one month.

We normally handle the implementation of this solution for our customers. If we are having a problem, or the transition is not smooth, then we involve Commvault to assist with the implementation.

I do not have direct experience working with the Commvault support, but I have heard that they are fair. 

Without stating numbers that are confidential, I can say my understanding is that our clients have seen ROI.

The licensing is very simple, and one of the advantages of this solution. They have a subscription-based license, as well as a perpetual option, but that is all they have. It is easy to understand. There are no additional costs beyond the standard licensing fees.

The licensing fees depend on the size of the solution and the kinds of workloads. There are hardware costs, software costs, licensing, subscription, and support costs. Support contracts can be for one, two, or five years. All of this needs to be considered.

Overall, this solution provides value for the money. In my experience, compared to solutions like Veritas and Veeam, while they do have their technical pluses and minuses, Commvault can save you on average 40% initially, and then 20 to 25% annually.

We are partners with several different vendors, and I evaluate solutions based upon the customer's needs. These include solutions from Veritas, Commvault, and others. Before I reach out to them, I know what their hardware costs will be, and how much it will cost to maintain each solution. I also know what the costs are to maintaining their existing solution, and can compare this for them. This is how I can show them, for example, that their ROI will be realized within a couple of years.

I have been using backup technology for more than fifteen years.

Commvault claims that they are doing all kind of things with archiving and compliance, but I have discussed this with my implementation team and they have not been receiving good feedback. There are a lot of issues in managing it.

When it comes to a backup solution, however, I do not suggest anything other than Commvault. It gives me room so that I can meet the customer's requirements both in terms of budget and performance, and they are happy with it.

For anybody who is implementing this solution, I would suggest only doing a POC if absolutely necessary. It drags out the implementation, so it should be minimized if it is done at all. 

In summary, this is a unified product that is simple to use. It is a good backup solution.

I would rate this solution an eight out of ten.