Commvault Cloud Reviews

Complete Data Protection is a multi-platform solution that covers almost everything — Linux, Windows, SQL Server, Oracle, MYSQL Postgres — in a single platform. You can schedule backups and restore databases locally or remotely.

Complete Data Protection is convenient because you can manage various types of databases, and it's pretty easy to set it up.

When you deploy Complete Data Protection for past services, it's more complicated because you cannot directly back up from the previous service host. We have to build a proxy server, like a middleware, to directly access the past database server. It's complex and hard for beginners to figure out.

I have been using Complete Data Protection for about three years.

Complete Data Protection is pretty stable.

We have hundreds of database backups, and Commvault has handled that well. If anything fails, they will send an email notification to notify you of what has failed.

I rate Commvault support eight out of 10. Commvault support is typically good, but they're not all equal. Some of their technicians are more knowledgeable than others.

Positive

The initial setup is complex, and the step-by-step process isn't laid out in the documentation. It isn't very detailed. They don't show you how to set up a proxy server, so I spent a few weeks to figure it out. Once you set it up, it's easy to add another database and schedule a backup.

I think only large enterprises are willing to pay for it because they charge by data volume. And I think some other companies won't use this, maybe it costs more money.

I rate Commvault Complete Data Protection eight out of 10. It's easy to use once you set it up.

Our customers mainly use it as a mixed backup solution of primarily virtual environments, whether it is Hyper-V or VMware, and also in some cases, physical machines. Some of our customers must have tape access, which is one of the reasons why we often propose and use Commvault.

We are a partner and service provider for Commvault. For some customers in Belgium, we are also implementing Metallic.

In Holland, we have some installations with cloud connectivity. However, in Belgium, we only use the cloud for archival purposes at this time.

Commvault helps to ensure broad coverage with the discovery of unprotected workloads. This is important. From the moment that we set it up, we mostly have customers telling us what they need to back up. Then, you can list the machines that are not yet protected. Sometimes, we can see that they are unaware of this, and say, "We didn't know that those servers were not protected yet," or "We did not back them up yet." 

Sometimes, if you have multiple admins working in environments, you will see a growth of machines and the backup people responsible are not always aware of this. Therefore, it is very important to explain to customers that they need to perform a check monthly. They should also check with their admins or application owners to see what is necessary, because sometimes application owners may need to pay for it or the customer will need newer licenses. It is important for them to know, especially these days. In the case where you have servers which are not yet protected, you have bigger issues.

We use Commvault's ransomware protection and detection on media agents. From the moment that we can configure media agents, we have already enabled that option. We will then address with customers the possibilities, a way forward, and regular checks with resources. As a service provider, if we configure a customer, then they will set up a monthly restore test. Also, if a customer demands it or finds it necessary, we can perform disaster recovery tests.

Commvault can do everything for every operating system and application. Whether it is cloud-based, like Office 365, or not, it is possible with Commvault. 

Sometimes for customers, it is difficult because you can see all the features. Sometimes, it is difficult for them to use or understand it. Once they have had some training from Commvault or us, they are really happy with the solution.

I would assess the Command Center as a very useful but sometimes difficult tool. It is multipurpose. It has all the features of logging and monitoring, especially for the actual setup. For us, it is easy because we work daily with it, but for customers who only use it once a week, they sometimes have some difficulties. Command Center is not user-friendly for beginners.

This is also the reason why we propose to customers to use the Web Console. I know that some older customers are not yet really aware of this tool. However, from the moment that they start using the tool and search possibilities, they will then go to that Web Console instead of the Command Center.

Ransomware is a major problem these days, and whatever improvements they can make to be more secure on this is always good. At this moment, they have a large install base and a very broad package for backup of applications, for OSs and Hyper-V, with a cloud integration. This will be a major part of their growth and change in the future. 

We would like the ability to restore to and from the cloud to on-prem. While they are already very big in this aspect, this could be an improvement over the next few years.

I have been using it for approximately three years. However, my company has been using it much longer.

It is a very stable product that has many features. 

Scalability is very good. It can go very far with the number of media agents and its database. 

You have hyperscale possibilities, which is not something that I work with a lot. However, if necessary, you can also use the appliances to scale. 

For normal environments with servers and media agents, it is rather easy to scale. We sometimes start with small media agents using a physical server. We always have the possibility to extend it with more disks. It is easy for Commvault to scale the disk capacity.

The technical support is very good. We have a general account with Commvault where we can open cases and get assistance. Up until now, it has always been very good.

Positive

Sometimes, they have already used Dell EMC NetWorker. When Dell EMC tries to sell them PowerProtect, we will suggest moving to Commvault because we know it is very good and has a stable environment.

The initial setup is straightforward because I know the product rather well. I can say that customers who see it or sometimes migrate from another product to Commvault find it difficult. For example, you need to have a CommServe server with a database. The database could be on another server or virtual machine. Then, you will need to have media agents.

By using our service provider solution, customers often have less work than before. They don't have to manage an environment themselves. They can get reports about whether backups fail or not. They can also ask us to perform restores, etc.

The main reason that customers often choose us is because we can use Commvault as a service provider. So, the customer does not need to install a CommServe server and database on-premises. Instead, we can simply use a media agent with clients and back up their data on a temporary media, then replicate the data to our data center and servers. So, they will have double security, e.g., on-prem for fast restores. Initially, after one weeks to two months, they will have longer copies and retention periods on our site, where they have the possibility to perform restores or replication to their on-prem environment.

Sometimes, for customers, the setup is difficult compared to Veeam, which we sometimes also sell to much smaller customers. However, for the bigger customers, we use Commvault.

If it is a bigger physical and/or virtual environment with a lot of applications, Commvault is the way to go. We have noticed with Veeam, especially if you have physical database servers, that it is sometimes a hassle to configure and back up. For smaller customers who only have a virtual environment of around 50 to 60 VMs, Commvault might be too big, painful, and difficult. In these cases, we might propose the Veeam solution.

Rubrik and Cohesity have large cloud solutions. However, in Belgium, it is mainly the virtual environment that we need to protect as well as physical servers for bigger customers, which is why Commvault is the best solution for us.

I primarily still use the Commvault Command Center. We teach a lot of customers to use the Commvault Web Console because it is easier for them to use. Also, for future upgrades, the newer versions are aware of the web and HTML5 interfaces, but not Command Center.

It is good to have an assessment of the environment beforehand to really look at the retention of the customer's backups. If they are already using a solution, it is important to determine if the configured retention times are up to date. It is also important to know if cloud integration is necessary or will be in the future.

I would rate this solution as eight out of 10. There is always room for improvement.

It is used as a single backup for my small office's Microsoft 365 account, particularly the OneDrive files.

The best example is that it hasn't impacted my operations, which is exactly how it's supposed to work. It's supposed to provide a backup in the case of an unforeseen event or emergency, if something happens to the OneDrive. That's what it's there for. Otherwise, it shouldn't have an impact and it doesn't.

It provides daily backups and, since I'm not doing manual backups anymore, it has greatly reduced the time that it was taking me to do those. I was doing them every day so it has greatly reduced my workload. In addition, it has provided much higher reliability and efficiency. It's saving me on the order of 20 hours a month, as it does backups more efficiently and more often than I did or would have.

The most valuable feature is the one that I'm using, which is the backup of my OneDrive. Thankfully I haven't had to use a backup yet, but the solution itself seems to be working very well.

In terms of the speed of backup, it operates seamlessly, so I'd rate it as excellent. The first backup took a while because I already had quite a bit of information residing on my OneDrive, but now, with my daily use and workload, quite honestly I don't even notice when it backs up. It's completely seamless.

I've been using Metallic for about a year.

I have not had any issues with its stability.

It seems like it has good scalability, which is another thing that I'm interested in because hopefully I won't be a small business for long. I've never run enterprise-level software, but I'm very happy with Metallic, as the owner of a small business.

As the business grows, as I add users, the ability to add backup features is there. It's something I've discussed with their customer support and tech support. I'm comfortable that as I add users and begin to use more features in my Office suite and elsewhere, Metallic will be able to provide backup. That's really the primary reason I have it: data backup and security.

I use it every day for the business. It's in OneDrive now but at some point I'm going to have employees and it will have to migrate over to SharePoint. I will then need it backed up in SharePoint as well for use by my team.

In terms of ease of use, I'm not an IT professional. I own a small business. So it was a little challenging to get running, but Metallic's customer service — their technical support and their sales and customer contact representatives — were world-class; among the best customer service interactions I've had with anyone, anywhere, for any reason. That was very much appreciated. I appreciate their follow up, their diligence, their responsiveness. That was just world-class. There's no other word for it.

They're very responsive. When a question comes in, they follow up, even when they haven't heard from me. They check to make sure everything is working properly, and they answer any questions preemptively. I have the utmost regard for their customer service and their tech support and their ability to solve issues. They have done a phenomenal job of customer outreach, problem solving, and tech support; the whole nine yards.

I had a physical hard drive that I backed everything up to, manually. That was my backup plan, which was not a good backup plan. I'm much more comfortable with how things are operating now.

The reason I moved to Metallic was that my OneDrive files got too big. The manual backup was taking too long and it was not being accomplished as often as I wanted it to be. I knew I needed an automatic cloud backup.

The setup was a little bit difficult for a non-IT person like me. My OneDrive is protected by multifactor authentication, and to get the backup to begin behind that multifactor authentication took a little bit of almost customized support, even though I was following the instructions and the videos. That process could have been easier. But considering that I needed the additional support, Metallic was phenomenally responsive and I give them the highest marks possible for their responsiveness and support.

It was configured through Azure. That was hands-on on my part. It was simple to understand. But even though I followed the instructions, I wound up doing a screen share with tech support that uncovered some additional items that the instructions did not cover. That was the source of the initial problem. But tech support and customer support helped me overcome those efficiently and they were really responsive and helpful.

I knew the setup would take a little bit of time and I set the time aside. When it didn't work and the backup wasn't occurring or was having trouble, I got in touch with customer support and technical support and they provided assistance. And then I would get busy and not be able to respond to them for some time, and then they would get back with me. The plan was to sit down and have it all done but it didn't work out that way. It took a little bit longer than planned, but that was not Metallic's fault.

I got everything installed, but I didn't have any backups accomplished till after the free trial expired. But again, that was not Metallic's fault.

It was just me and the Metallic support. One of the customer support agents at Metallic, Alix, was fantastic. I don't recall the names of the tech support people who I spoke with, but they were also excellent.

I'm the only one using and maintaining it at the moment.

It hasn't saved money for my company on infrastructure costs but the idea is that in the event that something unforeseen or catastrophic happens, it will save me money. It's like an insurance policy.

It certainly provides me with more predictable costs for my backup requirements. And there is ROI because I've got a backup that I don't have to do manually. That saves me time and headache.

I looked at this at the beginning of the year and I don't remember what the prices were for all the other services, but I thought that Metallic's was fair. It was also highly rated, which was even more important than cost because I need a reliable, secure, backup method.

I looked into other options but Metallic seemed like it had the greatest ability to scale up, add features, and it had a good price.

I would highly recommend it.

The biggest lesson I've learned from using it is that when I expand, I'm going to need an IT consultant to assist, so that I don't have to spend the time doing it. I will want someone who can deal with the issues efficiently.

With the caveat that I haven't needed a backup yet, since nothing catastrophic has happened, I would rate Metallic and their team as a 10. I can only assume and hope that if, God forbid, something were to happen and I were to need the backup, it would be as good as the service has been so far.

We are a systems integrator and we sell Commvault to our customers.

One of our customers has Oracle Cloud and we needed to create a backup for that. Only two solutions can do that, Commvault and Veritas. Our customer compared Commvault and Veritas by doing a PoC of each. We displayed the features of each one and the customer chose Commvault. 

We have another customer with a different environment. They have virtualization and they have a physical infrastructure and many operating systems and environments. They compared different backup solutions like Commvault, Veeam, and Veritas, and Commvault was the only solution that could cover all the operating systems and the whole virtual and physical environment.

Another customer is in the petroleum sector. They have different sites and they need replication between the sites and they also need to back up their main sites and their remote sites. Commvault is one of the best solutions for this scenario.

The number of errors or problems with Commvault, when dealing with backups, is very minimal compared to other backup solutions. It saves a lot of time for system administrators. An administrator using another backup solution will take one, two, or three hours per day just to check if the backup jobs have run. With Commvault, it takes about 10 to 30 minutes, maximum.

The solution saves on infrastructure and protects data. Compared to other solutions, using Commvault saves our customers around 15 to 20 percent. In addition, it reduces storage space because of the deduplication and compression during backup.

• One of the big features is the 10-mega backup for endpoints. Not many backup solutions support that. 
• Commvault has support for backing up operating systems and servers.
• The solution covers Oracle Cloud, on-prem, virtual, and physical.
• The support for cloud is good.

There is room for improvement in terms of data security.

We use Commvault's technical support at times. I would rate it at 10 out of 10. Their support is perfect.

For some customers we do the implementation on-premise, and others use the cloud version. It's very easy and straightforward. The design, implementation, and documentation is very straightforward, especially the Commvault hybrid product.

The deployment time depends on the customer and it depends on the environment. It takes a minimum of two to three days, and the maximum is 10 days. It depends on the size of the environment.

We have straightforward procedures for the implementation. We have a manual. We have procedures for the automation of installation for HA environments, whether it's for a virtual or physical, and for different operating systems.

Commvault's licensing is very flexible.

The product is used purely for backup and restoration of data. A company can use the product if it needs to keep the sensitive data in its disk and cloud safe.

The 1-Touch recovery feature is helpful for all customers. If anything happens in the environment and a server shuts down, we can bring it back using the 1-Touch recovery feature. Commvault Backup & Recovery is simple compared to other products.

The stability of the tool could be improved. We were not able to take a secondary copy in Metallic on-premise. Some pharmaceutical customers keep their data on-premise so that they can maintain a copy on-premise if something happens to the cloud. Metallic does not provide an option to save a copy of data on-premises.

I have been using the solution for four years. I am using the latest version of the solution.

I rate the stability an eight and a half or nine out of ten.

It is scalable. We are providing services for 30 to 45 customers in our organization.

The support team is good. Whenever we raise tickets, the support team is available 24/7.

The initial setup is straightforward. As a beginner, I learned the entire deployment process in an hour. The entire configuration takes three to four hours to complete. The download takes 30 minutes. The installation is purely based on the network strength. If everything is good and we download the right package, the console can be deployed in three to four hours.

We need to download Media Kit from the console to deploy the solution. Then, we must extract it and download the entire software package. After that, we run a set of files from the downloaded package.

The solution is expensive, but it is worth the money. When we choose a good quality product, we must pay for it. We should not expect a good quality product at a lower price.

I have used versions 11.28 to 11.30. I have four years of experience in technical support. We should not think that the solution is expensive. It is worth the money. It is a worthy product. Overall, I rate the product a nine out of ten.

I used it during a POC, and now, it is in production. We opted to go for the N minus one release and not the latest one.

We use it for the backup of servers. It is also used when users need to take a backup of their laptops or mail archiving.

It is easy to use and stable. It delivers what has been promised. When it says it can do something, it can actually do it, as opposed to some of its competitors.

Its dashboard could be improved to provide a summarized version of all the jobs instead of having to go through each one of them. We should easily be able to glance at all issues. If I had not gone with the on-premise version, I would have had regular reports with the cloud version. 

It would be an advantage if they increase the compression rate of the backup. I am keeping it on-prem, so I'll need more disks depending on the policies that I have in the retention period. 

Its price could also be lower. If a good solution can be cheaper, it is always an advantage.

I used this solution for six months.

It is stable. I haven't experienced any issues.

It is scalable. We have approximately 30 users, but we are also backing up the servers that everyone uses.

I have had one call with their technical support, and they were of great assistance. They were really approachable, and they were able to answer the questions.

We have been using NetBackup and Veeam. As compared to NetBackup, Commvault is an improvement. NetBackup licenses are expensive as compared to Commvault. 

It was pretty straightforward. It took one day to do the installation and put all policies. It was really quick. I did the installation, deployed the agents, and started using it for testing. After successful tests, we decided to go with the solution.

I was accompanied by our business partner, but its implementation was pretty straightforward.

Its maintenance is really easy to do because you have everything in the console. It can be managed by one technical person. It doesn't require much. Because it is stable, there is not much to be done. You just need to enter the jobs that have been run and completed successfully. Every now and then, you might also do a restore.

It is cheaper than NetBackup, but its price can be lower. If a good solution can be cheaper, it is always an advantage. Its licensing is on a yearly basis.

I would definitely recommend this solution to others. We plan to keep using this solution.

I would rate Commvault a nine out of ten.

We use the Commvault for data optimization because it maintains enough data. We have implemented it to run two incremental backups per day and a full backup at the end of the week. We also perform the restoration of the database and DR servers, using it.

Commvault is a software-based solution that can manage backups to any storage and VMs. It integrates redundant storage and preserves jams in a storage area, providing up to 70% compression rate. Backups of large volumes do not take much time to complete. It also facilitates restoring Oracle data, which can be opened directly to a database after restoration without any user intervention.

There are still a lot of ways to improve the recruitment process. Commvault deployment is executed remotely, but managing their support on time is difficult. They reply to the support portal weekly, but there are some delays.

I have been using Commvault Backup & Recovery as a customer for around two years.

The stability is good. I rate the product’s stability an eight out of ten.

There is some gap in technical support, but it is good. Restoration happens only when there is a disaster. In that case, customers always expect the solution providers to be present. They regularly go through the update process and release updates frequently.

Neutral

The initial setup is easy. Integrating the database and server for clients might be difficult. The deployment does not take much time. However, changing advanced features or integration may take some time. Once the software and backups are ready, it will take seven to ten days to complete. You may need more people involved in the deployment if you have many servers. A team of two to three people is usually sufficient, including a deployment engineer from Commvault and two to three executives on the client side. I rate the process a six or seven out of ten.

The product generates a good return on investment.

I rate the product’s pricing a five out of ten.

They should decide to go for Commvault Backup & Recovery or another solution depending on the infrastructure requirement. 

I rate it a seven out of ten.

We use the solution for file system backup, Linux OS system backup, and Domino backup. Our data center team uses the solution for testing servers and database-level backups. In my company, we are not using the end-point features.

Earlier, it would take us a long time to create a backup. After implementing Commvault, the time needed for creating a backup has been reduced.

IntelliSnap and file system backups are valuable features. There are multiple functions, but we are currently using these two functions.

Data center backup must be improved. We also want the product to provide us with a cloud-based backup. If we use Microsoft Exchange Online for email services, we want to know how to get a backup in Commvault.

I have been using the solution for the last three years.

I rate the tool’s stability an eight out of ten.

The solution is really good in terms of scalability. I rate the scalability an eight out of ten. We have deployed the product in three factories. We are centrally managing the solution from the head office. Three people in our organization currently use the solution 24/7 to its maximum potential.

We have faced a little bit of delay in support. The support team is not available during the night. The product must improve support.

Neutral

Previously, we were using EMC NetWorker. It had some limitations. We compared it with Commvault to determine which solution would fulfill our requirements. We switched to Commvault because it had certain features that were not available in EMC NetWorker.

The initial setup was easy. I would rate the ease of setup an eight out of ten. Currently, we are using the solution on-premises. We are also checking whether we can take backups on the cloud. It took us almost three to four months to deploy the product.

Commvault Professional Services helped us with the deployment. We required two or three professional team engineers for the deployment. We have two to three engineers to manage the solution in the data center.

The tool is affordable. I rate the pricing a six out of ten. Implementation requires additional costs because we need Commvault Professional Services.

We evaluated other options, like EMC Networker and Veeam.

People considering using the solution must consider their budget and requirements. They must also consider the quality of support. Overall, I rate the solution an eight out of ten.