Commvault Cloud Reviews

We can go from one page to another page, from office backups to VM backups, or applications like secret backups. So everything can be configured or restored from a single pin.

Commvault is easy to deploy and easy to understand for any end-user or any new system. If it's just a basic VM, or like any Hyper-V backup, it's good to understand and then implement. 

Commvault is easy to architect compared to other products.

We can manage everything from a finger pin instead of going into everything else. Commvault has everything in a finger pin. It's a single console. That's really good.

Commvault tries to integrate with every new product that's coming out on the market. Sometimes it makes everyone's life easier if it works well. If not, we don't know where the error is coming from, and it has a lot of bugs.

Another issue is with the eDiscovery platform, Activate, where they profile data. It has a lot of issues with the indexing.

Commvault also has something called a file-level on detection. On the production server, if it finds any anomalies on the files, it sends an alert. It runs every five minutes, so admins can get an email alert. That's very good, but it's a reactive alert, we only get it when there's a backup happening. If they can improve that and make it a proactive alert, to identify and send anomalies to admins, that would really help any companies out there go against malware.

I've been using Commvault for the last five years. 

I give it a seven on a scale of one to ten, because many times, whenever there is some issue, they provide a hotfix. In large enterprises, we won't be able to update the hotfixes because there is a change in management. There are also hotfixes once every two weeks.

Scalability is really good. We can scale out as much as we want.

Commvault support is great in most of aspects. We support Commvault customers for most of the part. Whenever we open support cases, most of the cases ends up with Commvault dev team. On most of the clients, or on most of the servers, we don't see any network issues, but they say that it's a network issue, even though there is no network issues. So that's one issue. We always have issues because we don't see any network issues in the environment, but the support says that it's a network issue.

We do provide services for Veeam and Rubrik. When comparing Commvault and Veeam, Commvault has a single pin, but Veeam does not. Also, Commvault is great for any type of workload, but Veeam is great with workload platforms.

It does reduce storage costs in the cloud. At the same time, if you're trying to back up a Cloud application, it adds more cost. If we run data verification drops like an extra or Cloud data, the data that's available in three containers, it adds a lot of cost. However, when we just do a backup to the Cloud, it sells a lot, but it doesn't run a verification.

At the same time, Commvault came out with MTSS Cloud that they partner with Azure, and that really saves money for any customers. Like a 20 to 30% savings when they use MTSS. Commvault licensing changed a lot in the last five years. I saw four times they change their licensing model.

If the customer is completely virtualized and if they don't have any workloads apart from the virtual environment, then they should go with Veeam. But if the customer wants to protect the application level, let's say maybe Mongo DB within those virtual environments, then Commvault is better compared to other products.

They are up to mark whatever we see an enterprise from hypervisors, that is virtual involvement. They cover everything and they also cover most of the databases that come out. They're up to date on all the workloads. They can protect most of the workloads out there. It's very important for any organization to protect all its data sets.

If anyone wants to protect multiple workloads, different kinds of workloads, Commvault is best for that.

I would rate this product an eight out of ten.

We use it for server, laptop, and desktop backup.

We are using the latest version.

Commvault helps our admins minimize the time that they spend on backup tasks and other projects since we are now managing a single console to administer all the backups, instead of a full console.

It is a very good tool for server backup. We can restore any server, e.g., physical or VM, in a very short amount of time.

Commvault Command Center is very good and user-friendly. We can select any user's data or a server in its Console.

Commvault provides us with a single platform to move, manage and recover our data across locations. Especially for our IT, this is a very important part of our data storage.

The recovery option is very good. It is a user-friendly option to recover any data.

When we started using Commvault, we felt that there were some technical issues with managing it, but we are comfortable enough with managing it now. There were many issues, like index corrupting, when we first started, but all those issues were resolved by the Commvault tech team.

Its major disadvantage is it's expensive. Otherwise, the solution is good.

I have been using it for the last six months.

It is a very stable solution.

Scalability is very good.

We use a third-party to resolve issues first. They first try for L1 or L2 support. If they are unable to fix it, then they escalate it to Commvault technical support. 

The support is very good. I would rate them as eight out of 10.

Positive

We were using Symantec Backup, which did not have features like centralized management. Commvault has a centralized, single console where you can manage multiple locations of user's desktop data, which is one of the important features of Commvault.

We switched to Commvault because we were looking to centralize management. This reduced IT administrator time as well as providing stability and reliability for data backups in a single console, and we didn't get these features from Symantec. 

It reduces IT man-hours by an hour per day.

The cost for Commvault is very expensive, even support is very expensive. The full cost of the solution is 50,000 INR per year, which includes 20 VM backups, server data backup, and 200 desktop and laptop agent licenses.

They have recurring support changes.

They should reduce the support and license costs so anyone could start using Commvault. Due to its cost, customers are reluctant to use Commvault.

The first time, when building infrastructure, the cost is quite high.

We evaluated Veeam and Veritas NetBackup. 

We chose Commvault based on some customer feedback and technical reviews of Commvault. The main difference of Commvault is the single console to manage everything.

Go for Commvault. It is a very strong, stable solution. Technically, it is a very reliable solution with a single window console to manage all backups. Definitely, we recommend customers should go for Commvault. Though, it would be nice if Commvault could compromise on the pricing part.

I spend two hours every day on Commvault monitoring and managing performance as well as fine-tuning.

We implemented on-premises, so it is not connected to any public networks. Therefore, hacking is very difficult.

I would rate Commvault as eight out of 10.

We use Commvault to back up our employees' data. I work for a retail organization, so our users aren't in a single office. Before we were using a backup solution that could only take a backup in one office at a particular time. This was a disadvantage for us because the users kept shifting from one office to another. In some cases, we'd need a critical backup, but we couldn't do it. That's why we switched to a cloud-based solution.

Commvault can perform a backup no matter where you are, and it takes a backup every four hours. No matter when you come to the office, it'll take a backup if you're connected to the internet and check the system for online availability. Commvault has reduced the time administrators spend on admin tasks. I can monitor all users from a single place and see when they have performed the backup or when they've notified us of a lost backup. 

Before, I spent at least one or two hours each day monitoring the backup solution. With Commvault, I log in once in the morning or the evening for 10 to 15 minutes, and I can check everything on my laptop. Now it takes me, at most, half an hour to oversee the backups of the 300 users I monitor.

The interface is easy to use. I would rate the interface nine out of 10. It's a single console where you can create, modify, and delete users or you can transfer permissions to other users. Even if I remove the license, the laptop will still be there in Commvault for some time. If your laptop is dead, it's still a live location, so we can check it. If the laptop is connected to the internet, we can see exactly where it is, whether it's in India or the US. Restoration is super easy. From the admin console, we can restore a user's data no matter where they are. If a Commvault instance is installed on that laptop, we can restore it.

Ransomware protection is another special feature in Commvault. They have predefined some extensions. When Commvault identifies a ransomware attack, it will stop taking the backup on those extensions. We haven't had that happen yet, but Commvault can contain and control a ransomware attack.

We've been using Commvault for three years. We completed our two-year subscription and renewed it, so we're now in our third year.

Sometimes the web page doesn't work. I don't know if it's an outage or if there is maintenance going on in the background. From time to time, Commvault will suddenly stop taking backups for some intervals. We'll raise a ticket to the support team, and they'll get it sorted out. Still, I would say it's working 99 percent of the time. We can take the backup, restore data, and everything else. But sometimes it stops work. For example, today it went down for a minute.

There are no limitations for us. We are interested in indefinite backup for deleted files. Even if I delete the file, it'll be there permanently. I don't foresee any issue with that.

I rate Commvault support nine out of 10. When you raise a ticket, they immediately assign the engineer. If that person can't solve the problem, they will escalate to a higher engineer or management, who will get it fixed immediately. The size of the account doesn't matter either. If you have an issue, they will try to fix it quickly. They don't give special preference to their larger customers. 

Positive

We were previously using a homegrown solution called Retrospect. We switched to Commvault because it's cloud-based.

I was at the company when we first deployed Commvault. The overall deployment takes time because it depends on the users' availability. We can't take all the backups together also because we also have time constraints. It depends upon the user availability we have completed this activity. Our IT team has five members responsible for maintaining Commvault, so all five know how to work with Commvault. We also have different offices with varying levels of access, but they can't perform configuration changes, 

Commvault worked with our team during the user acceptance testing. In the UAT phase, everyone was a little uncomfortable because we didn't know what all the options were. But Commvault has a team in India who helped us to check everything. We were satisfied with that. When we had issues, an engineer took the call and sorted everything out. After that, we didn't have any problems with the configuration.

I feel like we've gotten a lot of value relative to what we've spent. Employees no longer have to be in the same office to access the backup solution. If a user working from home wants to restore data, I can directly restore it to his laptop. There's no time delay for solving user issues. We've also cut down on storage costs because an in-house solution requires you to spend money to keep that much data.

We have evaluated three or four cloud-based backup solutions, but the other ones in the market didn't even come close to Commvault. We looked at solutions by Sophos and Veeam, but those didn't have even 50 percent of what Commvault offers.

I rate Commvault nine out of 10. It's a wonderful platform for IT professionals. I would suggest Commvault as the backup solution for any company. However, it still has some room for improvement.

We are using it as a backup and recovery solution. 

We have a server on-premises. Our hardware is running on HP devices. We are only using the on-premises solution. In the future, we will use the hybrid or cloud solution. Our management is trying to go for hybrid solutions.

As a company, we faced ransomware attacks twice, and both times, we recovered because of Commvault's backup and recovery solution. 

It helps in protecting our customers' data very easily. Compared to other vendors, Commvault has a lot of features. If something happens, we end up spending a lot of money to recover data, but Commvault protects the data. Considering that, its cost is very low. It has reduced the cost of recovering data. 

It is very easy to isolate and segment storage targets from public networks to mitigate lateral moving threats. 

It helps our admins to minimize the time they spend on backup tasks. They can spend time on other projects. Previously, we had to manually check every weekend whether the backup is okay or not. Now, things are running automatically. Commvault has a good notification system. Altogether, these features reduce a lot of manhours. They have saved 48 hours weekly.

The recovery features are useful. It is easy to recover data. If something happens, we can easily recover data. We have faced ransomware issues twice, and we recovered because of Commvault. 

It provides consistent recovery processes across platforms. In terms of recovery options for our data and workloads, I would give it a 10 out of 10. We can easily recover files and data in case of any issues.

It is user-friendly and easy to use. If you have a technical background, you can easily identify the features and use them. There is nothing complex. 

They can improve the security level for Windows. When mapping to the Windows, Commvault can take full control over data volumes so that the attacker can't delete the volume data, but the Windows admin can access the volumes. It would be great to block access at that level. 

We have been using the Commvault product for more than three years.

We have been using this solution for more than three years, and there have been no major failures. It has been running day-to-day backups without any issues. We have backup scheduled over the weekends, and we also have daily backups. We are running full backups over the weekends and incremental backups on weekdays. 

Their support team is very friendly, and they can easily understand our situation. They are very fast to respond and knowledgeable. They can understand the issues that we are facing, and it is very easy to work with them. They provide good support. I would rate them a 10 out of 10.

We got good training notes from Commvault's side. There are a lot of documents, and if we want to find something, we refer to their documentation, which makes it very easy to use. There are no major issues.

We earlier used Veeam as a backup solution. We were using Veeam's Community Edition. We also used HP data protector previously. We finally tried the Commvault solution.

Commvault people came and gave a presentation to us, and as compared to Veeam, Commvault had many features. It was user-friendly and easy to use, and it also had a lot of features. It had ransomware protection and data recovery. Veeam didn't have protection features. Our management agreed to use Commvault, and they gave their permission.

Initially, it was complex for us to understand things. They gave us training, and since then, we have been using it easily. Now, it is very easy to understand.

We work with a reseller in Sri Lanka.

We have seen an ROI. It is saving a lot of money, but I don't have the number. It is a good solution to recover our data if something happens. We don't need to spend a lot of money. 

It is a bit more than other products, but when you consider the time savings, it is saving money.

We looked at a few other solutions such as Veritas.

Commvault is a good solution, and we would recommend it to others. There are no major issues with Commvault. We have full trust in it when it comes to protection. They have built a good customer reputation when it comes to protection. Our management is also very satisfied with it.

I would rate it a 10 out of 10 in terms of protection and features.

We are doing backups for a customer's 365 tenant details. This is for 365 backup and recovery. The applications that it protects with backups include: all the details on 365, SharePoint, Team, and mailboxes.

Our client does the needed backup within our required window. We have a daily backup at 11:00 every day. We have not felt any pressure or performance issues with our 365 tenant.

The restore has been great. It has been faster than doing restores with the on-premises solution.

Quick backups and restores of data are the most valuable features. It is important that it is an easy solution to integrate with the SAML authentication of the tenant, so we can have the users log into the systems and do their own restores, if needed.

Metallic's backup & granular recovery of data for Office 365 works great. We have tested it many times for production reasons. We have done some tests and have always managed to do the recovery as we wanted and without any issues.

For simpler environments, they have some templates for startups. Possibly for a smaller environment, they need to do more automatic configuration and selections of users who want to do backups. This is mainly for smaller environments. I would like them to have the same system fit for all environments: small and big environments. Currently, we have to do a lot of configuration of the layout, which takes time. This solution is appropriate for enterprise-level enterprise, but I would like it to be easier to use for SMB environments.

Less than half a year.

Up until now, it has been a hundred percent working great. So, it looks stable.

Our customer's environment is not that big, but it looks like it can easily handle a big environment.

We back up a little less than a thousand users, whom we are licensed for, and a lot of them are company employees. 

There are two sysadmins managing the solution. One of them mainly does the monitoring and getting the work on the system.

The technical support was good enough when we needed their help. They were available for assistance and gave us good support. They fixed the issues that we had in the system. 

When we looked specifically for a solution that would hold the backup on their cloud environment, Metallic Cloud was what we wanted. We didn't want to bring the solution into our environment, but we wanted the whole solution. Metallic was exactly what we were looking for. From my point of view, Metallic Cloud was the best solution that we could find.

Previously, the client didn't have backups for the 365 report. People who deleted their emails or files on SharePoint just lost them. So, this solution was quite important, because trying to do backups from an on-premise environment wasn't successful. It took a lot of time because of the low bandwidth over the Internet.

This solution mainly gives us backup functionality that the client wasn't able to do before. It is saving them a lot of bandwidth over the Internet and giving them functionality that they previously didn't have, such as, backups to their 365 tenant. They save 150 to 200 Mbps for nightly backup runs.

Most of the important things were straightforward. It was quite easy. It is a SaaS-based, web-based configuration. It is very simple and easy. You learn by some kind of runbook, step-by-step. That's it.

In a couple of hours, we finished 80% of it. Over the next couple of days, we did a couple of tunings.

We did a PoC at the beginning. We weren't sure that we were going to purchase it because we didn't have experience with this product before. So, it was a testing environment first. When the test environment went well, we just went into production. We went from PoC status into production status. 

After we decided to move to production, we decided what would be our guiding rules for system backups, e.g., what would be the policy that we would have to decide internally. We had a small discussion about what we wanted to back up, what was the policy, who should do the management, and who should get the report. It was some type of late policy implementation after the product was already working in backups because we just moved from PoC to production immediately, which was easy enough.

The first backup is always long and takes a lot of time. After that, the daily incremental backup speed is quite fast.

We had some small issues, but we received good assistance from their support to fix those issues. The issues were mainly report type issues and changing it from HTML to PDF. These were very limited, small issues. I think they were related to small bugs in the versions. The support was helpful. So, we just got support for the issues that we had encountered during our implementation. Otherwise, we did the implementation ourselves.

One and a half people were required for the deployment, one of the system engineers and myself (as CISO of the company). I did most of the configuration, then one of the system guys helped with the SAML configuration of the Azure tenant.

Metallic has reduced the amount of manual work required to manage our client's backup operations. It is reliable. We trust it and don't need to monitor it as much as another backup. This is quite labor-intensive, manual work, so it saves our technician time. It is saving us an hour or two a day.

It is not the cheapest solution. I think the pricing is fair for mid-side customers. It is between all the other options.

Costs are fairly predictable because you pay per user. It is quite easy to do the calculation.

If you have different use cases in the 365 tenant, I am not sure that the product gets the full agility of those licenses. If I want to do backups for just some of the users, I still need to do a backup for the full SharePoint and have a full license for all of the users who use SharePoint. If there could be a higher variety of license type for this that reduces the cost, that would be a nice functionality.

We were looking for a backup solution to do backups for all 365 data as well as SharePoint, Teams data, OneDrive, and mailboxes. We wanted all the data located on our 365 to be robust from one side, but easy enough to manage from the other side, not complicated, and reliable. After we did the PoC with Metallic and found it a suitable solution, we decided to keep working with it.

We mainly decided to use Metallic because Commvault has a good solution on-premises. We know Commvault as a company. They have a good product and we have a good relationship with them. Commvault is in Israel, so we decided to try the cloud product in the environment, and it was good.

We did PoCs with all the options that we evaluated. We mainly checked the supported functionalities and eliminated those that did not support our required functionality. In the end, we had two options and decided to go with Metallic.

I would give Metallic's overall ease of use as an eight out of 10. It is not too complicated. It is quite easy to use for people who are familiar with Commvault. They can understand the language pretty quickly. If you have Commvault on-premises, which we have for the same customer, you can understand the language of the solution pretty quickly.

Know what policies you need and what you want to back up beforehand. If you are planning to do backups of a few users, and not all your users, research the type of applications you need to do backups, e.g., if you need SharePoint, mailboxes, or OneDrive. Each of these applications behaves differently regarding license activities.

I would rate the solution as a nine out of ten. Nothing is perfect, but it is a really good product. There were only small issues/bugs that I found in the beginning, e.g., small report issues and it was a little bit complicated the first time configuring for SMB users, which is a bit more complicated with limited options. However, since we have experience with other products, it was fast. I don't know another SaaS product doing 365 backups better than Metallic. This solution is the best one that I'm aware of.

We previously had two different backup solutions, one that covered physical machines and another one that covered the virtual machines. We decided to go ahead with an enterprise tool and we chose Commvault to back up both. It's backing up more than 1200 VMs and more than 150 physical machines.

We can follow any backup or restore situation in a granular way: Who did it and which files were restored. If they did a local restore or if somebody restored to another server or another location, we can see it down to a granular level. We can follow each action, including all the administration actions.

The fact that the solution is a single platform has enabled our company to accelerate growth. With the migration from Veeam and NetWorker to Commvault, the whole environment has become easy for us because we have one tool. It has helped to accelerate the growth because it's easy to expand the whole environment. As soon as we have more data to back up, we can easily change the way we back up the data or increase the storage devices for that data.

It is also a single platform to move, manage, and recover our on-premise data. It's not only easy to manage physical and virtual machines, it's easy to manage where you want to put the data and where you want to recover the data. It's clear to everyone inside the organization.

Another benefit is that Commvault minimizes the administration time. Administration that I personally do takes about two hours a day for the whole environment, and that is about a three-to-one reduction.

The solution has also helped us to optimize infrastructure usage by reducing storage space. With the deduplication option, we have reduced the end storage devices we need significantly. We need 70 to 80 percent less storage.

We do regular restore and recovery tests, five to 10 times a month, for files, folders, and whole machines. We haven't had an actual attack or virus situation. In terms of the time it takes to restore data, at the physical layer, it's four or five times faster than it was when we used EMC NetWorker. At the virtual layer, it's about 50 percent faster than Veeam.

I've worked with backup software for the last 25 years. I know NetBackup, Tivoli, NetWorker (Legato), DataProtector (Omniback) and Veeam. I have found that I can cover all what we need with Commvault. 

The solution also provides us with a complete view of our data. I wrote scripts to report information from the Command Center daily.(A bunch of predefined reports are also available). I report them in HTML and have the status of the last day for the whole environment. Using the interface, I have predefined links to open daily or to send to my supervisors so they can see what's happening. They find it easy.

What I need is deeper CLI documentation for both QCommand and SQL queries.

I have been using Commvault for about 12 years. Starting with Simpana

When you talk about backup it must be stable. If not, we would change the tool.

We are increasing the capacity because we have an increase, on average, of about 20 percent a year. It's really scalable. With Commvault, you have a lot of possibilities. You can use your hardware or you can use dedicated hardware from Commvault. There are a lot of options for how you back up your environment. It's really good in this area.

One of the best points recently with Commvault is that it is a really good support organization. Overall, from one to 10, their tech support is between nine and 10. I used to place calls just to get know-how from the technicians, and sometimes because I really needed it. They always come back with fast and really accurate answers. It's really good.

As described before, we use NetWorker and Veeam and the idea was to consolidate the whole backup environment with ONE enterprise tool.

The initial setup was not complex for me. If you know the tool it's not complex. It could be a little complex for newer people because there are a lot of features. For a beginner, it's really not the best tool. It's not a tool for small business, it's more for medium and big companies.

We deployed Commvault, in this company, about four years ago, so I don't recall exactly how long it took. I think we needed three weekends to deploy and move all the data.

In terms of an implementation strategy, we have a team that takes care of backups. We first planned the whole architecture, what we wanted. Then we voted on the pros and cons of the architecture elements and decided where we were going with it. 

In addition to help from Commvault, we had an external analyst from a third-party who helped us with the initial deployment. Our experience with them was very good. I really appreciated it.

Internally, there are two of us in the organization who share the backup roles.

The implementation took place with our resources, but we have also a contract, with a vendor and also with a technical partner.

Two eyes see more than one! And if you have a problem, ussualy, you are part of it :)

From a licensing point of view, we now have one license which covers backup for the whole organization. And we spend less time administering the whole thing.

The solution's model is cost-efficient, but it depends on your environment. For us it was cost-efficient because we reduced the number of licenses. We came from two backup solutions, covering two types of servers, to now having a global license based on the amount of tera or petabytes we have. We cover all this with our license and that is cheaper than other options.

Overall, we have seen ROI in terms of both time and money. We started saving 40% of our resources and covering more each day.

As I once heard from a car salesman in California: every car has its girlfriend / boyfriend.

Here it is more or less the same, for each case it is necessary to study which is the best backup tool, basing ourselves first on the technical aspect and then on the financial one.

At the time we evaluated other options: NetBackup, HP Data Protector, and IBM Tivoli Storage Manager.

There were two key points when we decided to change. One was the licensing type that was best for us, because the cost could have a big impact on our budget. The other point was internal knowledge of the tools. I cannot say one of these solutions is worse or better than the others. We chose what was better for our environment at that moment. We wanted a solution to cover our whole environment, including at the OS level and the virtual layer, and one with a license that worked with our budget.

Licensing is a key point when you decide to change or to buy new software. The licensing type has an enormous impact on your budget and your decision. If it doesn't work with your budget... And it's the same technically. If the tool is not good for you, then you cannot choose it. On one hand you have the budgets and the licenses, on the other hand, you have the technical needs.

If you don't have know-how regarding this solution, you will need assistance from certain parties, providers or the company itself. That's not only for Commvault, it's for backup tools or any other kind of implementation, in general. You can really make wrong choices at the beginning that are not easy to repair when the whole system is in production.

Commvault has two interfaces, a Java interface and a full HTML interface. People who use the tool must have the know-how, so internally we teach the people who use the tool how to do backups and restores; we focus on these situations. For me, with my know-how, the tool is really simple, both the Java and the HTML. But for newer people, it might be a little bit complicated.

The biggest lessons I have learned using this solution are about the different ways to back up a virtual environment, and the different types of deduplication options there are.

The product is really good for us. I can't say that it would be really good for someone else, it depends on your environment. For us, Commvault is between nine and 10 out of 10.

We used Commvault HyperScale X to increase the security of datasets, to be sure that all data and all backups that we have are secure, and that we have them in another place, such as disaster recovery. The idea is to always have a third copy somewhere else. The initial idea was to have a third copy of that backup sets to be in the state government data center. However, before they finish, I left Ministry, and they have not finished that job.

Generally, the idea is to have a possibility, for all backup data, after some time, to be saved in another place. For now, everything is still inside the Ministry. 

Commvault HyperScale X has increased the way our organization functions by adding more security to the backup sets. In case the primary location is disabled, or there is some problem with the primary location, the second one will continue to work. The idea is to always have a working backup.

The most valuable feature of Commvault HyperScale X is the automatic nature of its operation. We don't need to worry about sets of documents. It worked automatically, we don't need to think about it. When you set the solution up in a good way, you don't need to worry.

The price of Commvault HyperScale X could improve.

I have been using Commvault HyperScale X for approximately one year.

Commvault HyperScale X is highly stable.

The scalability of Commvault HyperScale X is good. It is simple to add more systems or server storage.

We have approximately 400 endpoint users and 40 terabytes of data being used. 

We had to use the support and they were responsive and quick. They fixed the problem, not immediately, but the timeframe was dependent on the ticket type. They were always there to help. They did regular call checks until everything was resolved. 

We used many different solutions previously. When we had some large issues in 2015, I decided to buy a professional corporate solution for all the systems. We did test some other solutions, but with Commvault HyperScale X, we received what we needed and much more. Additionally, Commvault HyperScale X was easy to maintain and use.

The solution was easy for us to implement because we have been working with Commvault for many years, and we know what to do. The initial setup alone will that approximately two weeks. The longer portion is buying the hardware and setting it up.

I rate the initial setup of Commvault HyperScale X a three out of five.

We did the implementation of Commvault HyperScale X with a local partner. They installed it and did the setup. For us, it was easy to add new features to the Commvault HyperScale X backup.

The company that has the solution is managing the solution.

We have seen a large return on investment by using Commvault HyperScale X.

The price of Commvault HyperScale X is a lot higher than competitors. As a government institution, we have annual costs. We made a budget for one year in advance. It was difficult to calculate the other solution's costs because each solution has another way of licensing. The solution is expensive but it is very good and we know the good quality we will be receiving.

There were not any additional costs. The new storage, software, and support were inside the price.

We did evaluate other solutions before choosing Commvault HyperScale X.

The solution has changed since I have used it but what I know is the solution offers companies the possibility to have their own backup storage.

I rate Commvault HyperScale X a ten out of ten.

It is used as an enterprise backup solution.

We have a very good disaster recovery solution with Commvault. We have a standby CommServe where logs are being deployed every five minutes. If something goes wrong, we are immediately able to recover and enable services on the standby server. We are achieving 99.9 percent SLA with respect to the backups.

It also helps to ensure broad coverage through the discovery of unprotected workloads. We can easily identify them in the Web Console where we can see which of our servers is not protected. And if there is no backup for more than one day, we can get a report, and we have also enabled alerts. Those features are really helpful to us in identifying and addressing issues.

Commvault minimizes the time we spend on backup tasks. I only have to check the health of the CommCells, and the rest of the time I can work on the other tasks.

It's a very good enterprise backup solution with multiple features. We are able to take a backup of multiple databases. We don't need to use scripts to schedule any kind of local backups. We have a direct plugin for Commvault so that we are able to take backups of any of our databases or application systems, like SharePoint. Commvault is also enabling backup for PaaS services that are deployed on the cloud.

Commvault provides encryption mechanisms with the latest standards that our customers are looking for.

The CommCell console is very good and user-friendly. I have experience with NetBackup, HPE DP, and Backup Exec, but I'm really comfortable with Commvault. The console makes it easy to identify exactly what we need to see. For example, there are multiple categories. If a backup needs to be performed on multiple systems, we just configure one client or one group and we can push the agent straightaway. That's a very good feature that helps us to complete tasks on time.

We can integrate our multiple CommCells in the single Web Console as well and that helps us easily identify how many servers are getting backed up and how many servers are not being backed up. We can see the SLA and the success rate. And even though our customer is huge, we can give them access and they can easily see the SLA and the success rate of the backups. Commvault also recently launched the Command Center. It is very good, enabling us to deploy server plans. It is very good and user-friendly.

For disaster recovery, there is a feature called Live Sync, and we are also able to export disaster recovery backups to the cloud. If something goes wrong, we are immediately able to recover and continue with business.

In addition, if something goes wrong and a backup fails, we can trace the issue using the log. Each service has a different log that clearly gives us information about the exact reason for the issue and what needs to be done.

We have multiple workloads, including SQL, Oracle, SAP HANA, especially Sybase, as well as file systems, VMs, and Exchange mailboxes. Commvault provides very good support for them. We perform 70 to 80 restores on a monthly basis. Over the past year, I have faced challenges with one or two restores. All the rest were completed successfully. And if we get stuck, we can easily use the logs to identify the issue and to make some changes to the configuration. So we are approaching a 100 percent success rate with respect to restoration.

Commvault has very good procedures for performing backups and restores of SAP HANA databases. As far as I know, no other technology provides an option to perform a restore directly from the backup tool itself. We log in to HANA Studio when we have to perform a restore and Commvault enables this by default. We are able to do the restoration from the Commvault GUI itself.

Commvault also provides workflows. If you want to decommission a client's systems, there is a workflow where we just have to add the client to it and we can easily complete the task. This is useful when we are informed that a customer is moving out. It would be a huge task for the backup team to retain the backups for such-and-such a period of time and to release the license. Running this workflow makes our work very simple and reduces our efforts as well. The multiple workflows really help us in completing tasks quickly.

Overall it has great features that fulfill our customers' expectations.

I have been using Commvault for the past seven years.

The stability is very good. If you don't follow the metrics and best practices recommended by Commvault, or if you mess up the setup, you may face challenges. If you follow the best practices, it's a very good, stable solution.

We can easily expand our licenses and deploy Commvault for our customers, which keeps our business going. From a scalability point of view, I haven't seen many challenges.

We get very good support from Commvault if we run into any kind of production issue. They maintain a very good SLA for critical and high-priority tickets. We are really satisfied with their support.

For example, let's say that something in production is down or multiple customers are impacted. SAP won't join a call and help us in resolving the issue. But if we have a critical CommServe-level issue, and multiple backups may fail, Commvault can easily jump on a call and can help us in addressing this issue. In reality, if something is wrong with a SAP system or if an OS is not functioning, a customer may not be able to do their work. Whereas, without a backup, they can continue their business, but they cannot recover things if something goes wrong. Still, if we raise a high-severity ticket, based on the criticality, Commvault support will definitely jump in. They can help us in one hour, at the most.

Positive

In one of my older projects, deployment of Commvault was simple, but the current one is complex. It's a very big environment. It depends on the environment of the client and the requirements. If you have a shared mechanism and the customer has multiple firewalls at their end, it will be very difficult to integrate multiple customers into one CommCell. But if you have a single project and a dedicated customer in a single domain, it will be very easy.

Compared with other backup technologies, Commvault is a bit more costly, but we are satisfied with the support, the services, and the features that we get with Commvault.

We are using the capacity-based license and have a total of 10 CommCells. In the license file, we can clearly see what kinds of workloads can be backed up.

Veeam is very useful for Windows-related platforms but we chose Commvault because it does not have any kind of platform dependency when it comes to backups. It has multiple features enabling us to backup Oracle RAC, or Exchange DAG, and IBM Lotus Notes, and any type of PaaS services.

Commvault has a clear-cut, three-tier architecture, whereas others follow a two-tier architecture, other than NetBackup, I believe. With Commvault, every backup load will be taken care of by the MediaAgent, and administrative tasks will be taken care of by the CS. Evn the CommServe size also not be huge when compared with other solutions.

With respect to security, in particular regarding ransomware, Commvault has built-in features that we enabled to protect our environment. As for storage targets, every storage array has its own built-in mechanism for encrypting or securing the data. It is very difficult for a third party to enter and to make any kind of use of the storage arrays.

Storage cost completely depends on the retention the customer is looking for. If they have, say, a 1 TB system and they're looking for more than two months' retention, there will be a lot of storage utilization. But we do get a very good duplication ratio, close to 90 percent for file system backups, which helps us to minimize the cost.

Overall, if your infra is very good, once you configure Commvault there are no challenges. It will function well. If something is wrong with the network, obviously, any backup technology will end up with issues. But Commvault is very good.